About Expeto

Expeto was founded on a simple, yet compelling principle - enable meaningful IoT outcomes by transforming traditional mobile network complexity into IT simplicity. Expeto integrates mobile networks and IoT applications onto a single platform specifically designed for enterprise use cases and is sold as a service leveraging modern cloud and edge computing resources. Expeto believes that harnessing data from connected devices around the world will unlock insights that shape business strategy, create new revenue opportunities and help companies make better, more informed decisions to ensure a sustainable future.

Our people come first because it is their commitment and passion which make the difference in everything we do. Expeto is a growing distributed team with a culture of collaborative communication focused on the end-to-end customer experience. At Expeto, you will find talented people with a passion to create a highly differentiated, world-class solution through our unerring focus on platform innovation and meaningful outcomes for our customers and partners.

About Expeto

Expeto was founded on a simple, yet compelling principle - enable meaningful IoT outcomes by transforming traditional mobile network complexity into IT simplicity. Expeto integrates mobile networks and IoT applications onto a single platform specifically designed for enterprise use cases and is sold as a service leveraging modern cloud and edge computing resources. Expeto believes that harnessing data from connected devices around the world will unlock insights that shape business strategy, create new revenue opportunities and help companies make better, more informed decisions to ensure a sustainable future.

Our people come first because it is their commitment and passion which make the difference in everything we do. Expeto is a growing distributed team with a culture of collaborative communication focused on the end-to-end customer experience. At Expeto, you will find talented people with a passion to create a highly differentiated, world-class solution through our unerring focus on platform innovation and meaningful outcomes for our customers and partners.

The Position

We are looking for a Senior Technical Support Engineer ready to help build a seamless technical support process. Reporting to the Director of Customer Operations, the role will be responsible for ensuring an excellent customer experience. As the tier1 support contact you will be working with customers who are experiencing operational issues or needing services, performance in this role is critical for Expeto’s success in achieving superior customer satisfaction.

The candidate will have the opportunity to work with cutting edge technology stacks and industry leaders in the fields of mobile networking, cloud computing and software defined networking backed by a team of veteran engineers and architects.

Responsibilities

• Provide dedicated customer support via email and customer portal requests

• Performing real-time detection of abnormalities with NMS tools such as DataDog or Prometheus, and log collectors such as Splunk, Sentry, etc.

• Troubleshoot customer system errors and complex technical problems

• Log, track, respond, prioritize, and resolve issues

• Work with team to meet or exceed SLA commitments

• Handle critical issues, determining the need for escalations

• Participate in the installation and deployment of Expeto Products and Services

• Update, support Wiki and knowledge base content