About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support teamwithin the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams. 

This role will require you to work from our Mexico City office as needed to handle support escalations. You must reside within a 1.5 hour commuting distance from the office.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 6 months - 1 year of experience in support, engineering, or other technical roles.
• Bilingual English and Spanish is a must.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper growth environment with shifting priorities.
• Willingness to work flexible hours during nights and weekends is preferred.

An ideal candidate also has:

• Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
• Trilingual English, Spanish and French is a big plus.
• Familiarity with using CRMs like Zendesk or Salesforce.

Securly seeks a Deal Desk Associate to join our dynamic Revenue Operations team. Securly is a leader in the EdTech industry, with innovative AI products that have made a significant impact on student wellness and school safety. 

As a Deal Desk Associate at Securly, you'll play a crucial role in supporting our sales organization by guiding complex quotes and deals. Working closely with cross-functional teams including sales, legal, and revenue, you'll help structure deals and ensure favorable transaction terms. This role is a key business liaison within the sales organization, and all revenue flows through you! We're seeking hard-working individuals with a passion for learning, strong analytical skills, and an empathetic interpersonal style.

This remote role pays up to $55,000 and candidates must be able to support the Pacific Time zone between the hours of 8-5 pm PST.

What You'll Do:

• Collaborate with the sales team on pricing, product, and commercial terms for sales contracts and transactions
• Participate actively in deal reviews with prospects, sales teams, and management
• Serve as an escalation point to facilitate deal progression when necessary
• Cultivate internal relationships with all levels of the sales organization
• Partner with sales, legal, and finance to resolve complex contract issues and develop solutions
• Utilize Salesforce and other tools to manage quotes, orders, and invoices
• Review contracts and Purchase Orders to ensure compliance with Securly's Terms and Conditions
• Act as a backup for billing tasks, including managing overdue invoices and fielding customer inquiries
• Deliver relevant training to new and existing salespeople on order processes and deal closure best practices

Preferred Qualifications:

• 1 year of experience in a deal desk, sales ops, sales support, or contracts role preferred
• Experience with software quotes and orders, particularly with SaaS/subscription products, is advantageous
• Familiarity with Salesforce, Netsuite, or a CPQ product preferred
• Understanding of the sales process and ability to navigate complex sales cycles
• Strong analytical, organizational, and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Commitment to building strong working relationships with internal business units
• Excellent customer service skills and a positive attitude

Why Join Our Diverse Team a Securly:

At Securly, we're committed to fostering diversity and creating an inclusive workplace where everyone feels valued and respected. We're proud to be an equal-opportunity employer and do not discriminate based on race, religion, gender, or any other characteristic. Please apply now to join us as we continue to grow and make a difference in education worldwide.

• Recognized as Top Place to Work 3 years in a row 
• Product of the three years in a row
• Securly One Page
• 45-second cloud product demo

Innovation- Our innovative products and talented people have;

• Established Securly in over 20% of the US market and growing rapidly internationally 
• Implemented Securly into 20,000+ schools
• Monitored more than 10+ billion online activities
• Revolutionized student wellness and school safety for more than 10+ million children 
• Saved the lives of more than 2000+ children

Some of the Perks for FTE

• Company-sponsored medical benefits, including a comprehensive benefit package that includes an EAP and mental health resources
• Recognized as Top Place to Work for multiple years in a row
• Unlimited Vacation (Flex Time)
• Annual $1,000 Employee Professional Development Stipend
• Holiday Break - closed the week between Christmas and New Year
• Summer Hours - close at 1 PM local time every Friday
• Remote Work
• Virtual Happy hours
• 401k with employer match

#LI-remote
#LI-DO1

Securly seeks a Deal Desk Associate to join our dynamic Revenue Operations team. Securly is a leader in the EdTech industry, with innovative AI products that have made a significant impact on student wellness and school safety. 

As a Deal Desk Associate at Securly, you'll play a crucial role in supporting our sales organization by guiding complex quotes and deals. Working closely with cross-functional teams including sales, legal, and revenue, you'll help structure deals and ensure favorable transaction terms. This role is a key business liaison within the sales organization, and all revenue flows through you! We're seeking hard-working individuals with a passion for learning, strong analytical skills, and an empathetic interpersonal style.

This remote role pays up to $55,000 and candidates must be able to support the Pacific Time zone between the hours of 8-5 pm PST.

What You'll Do:

• Collaborate with the sales team on pricing, product, and commercial terms for sales contracts and transactions
• Participate actively in deal reviews with prospects, sales teams, and management
• Serve as an escalation point to facilitate deal progression when necessary
• Cultivate internal relationships with all levels of the sales organization
• Partner with sales, legal, and finance to resolve complex contract issues and develop solutions
• Utilize Salesforce and other tools to manage quotes, orders, and invoices
• Review contracts and Purchase Orders to ensure compliance with Securly's Terms and Conditions
• Act as a backup for billing tasks, including managing overdue invoices and fielding customer inquiries
• Deliver relevant training to new and existing salespeople on order processes and deal closure best practices

Preferred Qualifications:

• 1 year of experience in a deal desk, sales ops, sales support, or contracts role preferred
• Experience with software quotes and orders, particularly with SaaS/subscription products, is advantageous
• Familiarity with Salesforce, Netsuite, or a CPQ product preferred
• Understanding of the sales process and ability to navigate complex sales cycles
• Strong analytical, organizational, and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Commitment to building strong working relationships with internal business units
• Excellent customer service skills and a positive attitude

Why Join Our Diverse Team a Securly:

At Securly, we're committed to fostering diversity and creating an inclusive workplace where everyone feels valued and respected. We're proud to be an equal-opportunity employer and do not discriminate based on race, religion, gender, or any other characteristic. Please apply now to join us as we continue to grow and make a difference in education worldwide.

• Recognized as Top Place to Work 3 years in a row 
• Product of the three years in a row
• Securly One Page
• 45-second cloud product demo

Innovation- Our innovative products and talented people have;

• Established Securly in over 20% of the US market and growing rapidly internationally 
• Implemented Securly into 20,000+ schools
• Monitored more than 10+ billion online activities
• Revolutionized student wellness and school safety for more than 10+ million children 
• Saved the lives of more than 2000+ children

Some of the Perks for FTE

• Company-sponsored medical benefits, including a comprehensive benefit package that includes an EAP and mental health resources
• Recognized as Top Place to Work for multiple years in a row
• Unlimited Vacation (Flex Time)
• Annual $1,000 Employee Professional Development Stipend
• Holiday Break - closed the week between Christmas and New Year
• Summer Hours - close at 1 PM local time every Friday
• Remote Work
• Virtual Happy hours
• 401k with employer match

#LI-remote
#LI-DO1

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBRID

About this role 

The Bilingual Intake Coordinator reports to the Intake Team Supervisor and is responsible for providing world-class support to Members seeking surgical care and other benefits offerings. In this role, you will contribute to an exceptional Member experience, ensuring we are meeting our metrics for inbound calls, and the first touch with our Members for their surgery care experience. Your work will be critical to delivering superior Member care to a rapidly growing member base. 

What you’ll do

• Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood.   
• Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps.   
• Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment. 
• Offer member guidance, including verification of benefits. 
• Ask probing questions to recognize additional patient needs. 
• Partner with internal clinical professionals in providing member guidance. 
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements. 
• Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays). 
• May or will work evening/overnight shifts on a rotating schedule. 

What we’re looking for 

• 1 year of experience in a customer service and/or sales call center role  
• Verifiable strong ability to influence  
• Ability to work effectively in a team environment 
• Strong critical thinking and problem-solving skills 
• Ability to effectively organize work activities to meet deadlines 
• Bilingual (Spanish & English) preferred 
• A “delight the customer” attitude 
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently. 
• Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times. 
• Excellent communication skills (spoken and written); comfortable talking on the phone for extended periods of time and replying to emails in a timely manner. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily. 
• Ability to build long-lasting relationships, provide professional and knowledgeable guidance 
• Exemplify great team-oriented behavior to achieve goals 
• Possess a competitive drive and entrepreneurial confidence to succeed, a high level of ownership, accountability and initiative 
• A designated, distraction-free home office space with ability to hard wire connect to high-speed internet (no Wi-Fi) 

• $20.00 - $25.00/hour

Chargeback Analyst (AM Shift) 

About the Role: 

Sezzle is seeking a Chargeback Analyst to support fraud monitoring. As a Chargeback Analyst, you will be responsible for analyzing and responding to card and ACH disputes filed against Sezzle. Working closely with our fraud/risk team and our customer disputes team, you will navigate issues on a case by case basis to determine the best course of action to help our customers get unstuck. Analysts will also make recommendations to our Chargeback Manager on how to improve and scale our processes. We are looking for a teammate who can work full-time Monday through Friday between 9:00 am - 5:30 pm - Central Time. This will be a non-exempt/hourly position. 

Our Company 

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. 

This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community. 

Responsibilities: 

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes.
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis. 
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
• Understand our systems and tools; investigate account patterns through data analysis. 
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools. 
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies. 
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses. 
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Ideal Skills & Experience: 

• Bachelor's degree from an accredited institution 
• Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents 
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment 
• Attention to detail and ability to multitask 
• Excellent problem-solving and analytical skills 
• Strong business judgment and communication skills 
• Ability to self-start and work with minimal supervision after training 
• Able to work through holidays 

Preferred Qualifications 

• 2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus
• Ideal candidate will be available to start within two weeks following an offer 

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. ● Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission. 

Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Sezzle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws.

#Li-remote

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Team:

The TA team provides exceptional support to our leaders and hiring managers, just like SecurityScorecard does with its customers.  SecurityScorecard is a customer-obsessed organization and it is no different from the TA team.  We drive solutions, hire high-performers and live our company values (Solutions Focused, Customer-Obsessed, One Scorecard, Resilient, Embody SecurityDNA).  

About The Role:

This is an entry level role into our high performing recruiting team.  Your expectations will be to run air-tight operational processes ranging from scheduling interviews, updating trackers, moving candidates through different stages of the recruiting process, emailing candidates, and emailing hiring managers and interviews holding them accountable to providing expected information.  This role requires high attention to detail, operating with excellent data quality standards and meticulous and precise actions.  

What You'll Do:

You’ll be working under the direct supervision of our senior manager of talent operations and our talent operations administrator.  Your goal is to take good direction, carry out tasks with minimal errors and suggest process improvements.

• Go through lists of active candidates and perform next step actions
• Keep on top of your email inbox and Slack messages and clear out all actions each day or raise to management what is remaining open
• Schedule interviews
• Write quality candidate and hiring team communications
• Update excel trackers
• Update documentation and create where needed
• Assist with improving and optimizing the scheduling process
• Assist with ad-hoc projects within the Talent Acquisition Team and other administrative tasks as assigned

Required Qualifications:

• Minimum 1+ years of total professional experience in a recruiting coordination role
• Batchelor's degree required
• Must be able to type over 70 words per minute
• Excellent verbal and written communication skills
• Self-motivated and growth-oriented personality
• Comfort with ambiguity and ability to operate independently
• Willingness to adapt to and embrace changing business priorities
• Eagerness to educate and engage both stakeholders and colleagues
• Highly organized and reliable, strong prioritization skills
• Sense of urgency, proactive delivery of communication and follow up
• Adaptability and strong problem-solving skills

Preferred Qualifications:

• 1+ years of experience with the Greenhouse Applicant Tracking System (ATS)
• Proven experience in process management

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $35,000 - 55,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Lead Security Engineer

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Lead and examine and secure systems, network, infrastructure and applications to assess and improve the current on premises and cloud security posture.
• Lead administration, management and incident response of security tools and technologies such as EDR (Endpoint Detection & Response), SIEM (Security Information & Event Management), DLP (Data Loss Prevention), Vulnerability Management, Firewalls, WAF (Web Application Firewalls)
• Support daily security operations (SecOps) functions such as configuring, monitoring and responding to security alerts. Assist with Incident Response, and investigations.
• Build automation for security tools and SecOps functions such as compliance checks, alerts and reporting.
• Lead security analysis, review and deployment of solutions (systems, network, infrastructure and applications) to protect Pindrop assets in the cloud and our data centers.
• Lead technical security assessments, security reviews, code audits and offensive security exercises to test security controls and detection capabilities
• Be aware of Information security standards such as ISO27001, SOC2, PCI and support internal and third party audits.
• Provide thought leadership and technical direction based on security news, research, threats, attack vectors, technologies, certifications, laws and regulations and report on anything that could impact the company. 
• Collaborate with stakeholders, provide security guidance and support and develop dashboards, reports, and alerts to meet their cybersecurity operational information requirements.    

Who you are

• You are an engineer at heart with strong problem-solving, analytical, communication and interpersonal skills and who has knowledge or experience in several areas such as - defending against and/or mitigating system vulnerabilities (including enterprise level concerns, infrastructure, and host/endpoint), intrusion detection and incident response, network traffic analysis, scripting languages, software reverse engineering, network security devices (e.g., firewalls, intrusion and detection systems), cloud and compliance frameworks.
• You continuously look for automation and programmatic efficiencies in security processes
• You have excellent written and verbal communication skills and can communicate technical details in a clear, concise, understandable manner
• You work independently and as part of a team with minimal supervision
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• At least 7 years of experience with administering and managing security technologies and tools such as EDR, SIEM, Vulnerability Management, SAST and DAST, Data Loss Prevention and File Integrity Monitoring tools.
• At least 5 years of experience with Security Operations (SecOps), incident response, security investigations.
• At Least 1 year of experience with a scripting or programming language: python, golang, ruby, bash, Java.
• Strong understanding of  Networks, Cloud, Containers, API, Application Security, SDLC, Web security, Docker, and Kubernetes
• Fundamental understanding of accepted security practices, known attack vectors and vulnerability assessment methodologies
• Nice to have:

• • Prior experience as a software developer
  • Prior architectural experience
  • Knowledge of common information security standards, such as ISO 27001/27002, NIST, CIS, PCI DSS, ITIL, and COBIT.

What’s in it for you:

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest). We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers
• Learning about Pindrop culture, values and teams
• Building relationships with key stakeholders and the team

Within 60 days you’ll

• Learning existing processes, tools and techniques
• Learning SecOps best practices based on industry guidelines and comparing with current practices

Within 90 days you’ll

• Defining SecOps best practices based on industry guidelines and planning to improve with current practices
• Design and architect new security deployments and solutions.
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• New hire and recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-Remote

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist. The salary starts from €1,700. Are you up for the challenge?

We are looking for a detailed-oriented individual to support Sales operations, which includes managing data integrity/hygiene, taking proactive measures against inefficient processes, enforcing Rules of Engagements, assisting in lead routing, and supporting day-to-day tasks within the Revenue Operations (RevOps) team. This position will work across the GTM (Go-To-Market) teams (e.g. Sales, CS, Marketing, Business Development, etc.), with exposure to other cross-functional teams (e.g. Legal). This role offers potential opportunities for advancement and development, and high-performing individuals may be considered for full-time employment based on their performance and alignment with the company’s goals and needs.  This is a contract position.

What you’ll do:

• Be responsible for closing out deals for new business, upsells, and renewals in our CRM system (Salesforce.com).
• Review and execute requests for account assignment requests, segment/territory changes, and opportunity-related inquiries.
• Help facilitate general Rules of Engagements across all account/lead/opportunity management.
• Assist in lead management when appropriate (e.g. manual lead routing or lead hygiene)
• Monitor and take proactive measures against data hygiene and inefficient processes (e.g. closed won opportunities with no billing address, accounts owned by inactive employees, etc.)
• Own the RevOps process for Onboarding/De-boarding GTM employees in JIRA. This involves coordinating with various stakeholders to ensure a smooth onboarding/deboarding process. 
• Pull basic reports in SFDC (i.e. bookings, account and opportunity ownership, activities, etc.) to help with related operational tasks.
• Assist in adhoc tickets and projects – specifically focused on tasks that touch upon data hygiene, data validation, data enrichment, and data preparation/transformation.

Qualifications:

• Minimum of 1 year using Salesforce.com (SFDC) and a power user of Salesforce Lightning. (Required)
• Experienced with Google Sheets and Excel, with beginner-level knowledge on formulas, functions, and shortcuts (e.g. VLOOKUP, basic mathematical functions, IF statements, data manipulation, sorting/filtering, etc.). (Required)
• At least 1 year of experience using data tools/applications like Dataloader.io to mass update, create, and delete records in SFDC.
• Comfortable with Google Suites applications like Gmail, Google Calendar, and Google Drive
• Previous experience using a project/task management system (i.e. Jira, Monday.com, Wrike). Ability to create tickets, update ticket status, respond to comments, add/link child tickets, and usage of other basic features. 
• Previous experience using a project documentation tool (e.g. Confluence). Ability to create Confluence pages, edit and navigate effectively through the RevOps Confluence space.
• Familiar with sales intelligence tools like ZoomInfo, EtailInsights, Similarweb, LinkedIn, etc., and the ability to search for records and pinpoint necessary data.
• Strong attention to detail, especially in identifying data inconsistencies and errors.
• Strong documentation and communication skills (both written and verbal).
• Strong bias towards problem solving, execution of work, and learning.
• A resourceful self-starter that can work independently with minimal supervision.
• Ability to work cross functionally between departments and sales functions to quickly gather alignment and consensus. 

#LI-Remote 

Compensation: $25.00 - $33.00 per hour

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.