Job Description

Working from the Lakewood, CO office, as a Customer Service Coordinator, you will play a crucial role in developing and maintaining positive customer relations. Your responsibilities will include responding to customer inquiries, providing administrative support to the Service Team, and ensuring efficient coordination with internal functions to meet customer needs.

Key Responsibilities:

Customer Relations:

• Respond promptly and professionally to customer quotes, orders, and service requests via phone and email.
• Cultivate strong relationships with potential clients, understanding their needs, and addressing concerns effectively.

Team Support:

• Assist field service personnel in acquiring materials, documentation, and work orders for scheduled activities.
• Validate post-service completion details, resolving any inconsistencies before customer invoicing.
• Monitor and expedite spare parts orders to guarantee on-time delivery.

Collaboration:

• Collaborate with internal stakeholders across Supply Chain, Technical Support, Commercial Services, Shipping, and Finance teams.
• Showcase expertise in the quote and order system processes.

Safety, Quality, and Compliance:

• Promote a "Safety First" culture.
• Ensure adherence to safety and quality across operations.
• Ensure compliance with policies and procedures.

Organization:

• Complete administrative tasks accurately and in a timely manner.
• Support effective communication and provide constructive feedback.
• Support the overall organizational vision, values, and culture.

Qualifications

• Minimum 3 years of experience in a customer service or operations role.
• An advanced diploma in a relevant field is strongly preferred; equivalent experience will be considered.
• Proficiency in ERP systems is essential.
• Familiarity with CRM systems is preferred, but not mandatory.
• Experience in identifying technical components is advantageous.
• Spanish and other language skills are a plus.

Skills/Abilities:

• Detail-oriented with multitasking capabilities.
• Critical-thinking and problem-solving skills.
• Adaptability and a willingness to learn new skills.
• Strong organizational skills with a focus on fast and accurate turnaround times.
• Excellent written and verbal communication skills.
• Team-oriented mindset with a passion for service-oriented work.

Physical Requirements

• Ability to sit for long periods of time
• Ability to lift 5 – 10 lbs

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Description du poste

Responsibilities:

• Collaborate with business stakeholders to understand their reporting and analytics requirements.

• Translate business requirements into technical specifications for BI solutions.

• Design and develop data models that support business intelligence and reporting needs.

• Optimize data models for performance and efficiency.

• Build, enhance, and maintain ETL processes to extract, transform, and load data into the data warehouse.

• Ensure data integrity and accuracy throughout the ETL process.

• Work with data warehouse technologies to organize and store data for efficient retrieval.

• Implement best practices for data warehousing and database management.

• Create visually appealing and insightful reports and dashboards using BI tools such as Tableau, Power BI, or similar.

• Customize and enhance existing reports and dashboards based on user feedback.

• Monitor and optimize the performance of BI solutions.

• Troubleshoot and resolve issues related to data quality, performance, and functionality.

• Collaborate with cross-functional teams including IT, data science, and business units.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.

• Proven 3 years of experience as a BI Engineer or similar role.

• Strong proficiency in SQL and database management.

• Experience with ETL tools and processes.

• Proficiency in BI tools such as Tableau, Power BI, or similar.

• Knowledge of data warehousing concepts and best practices.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

• Certification in BI tools or data warehousing technologies.

• Familiarity with cloud-based BI solutions.

• Good communication skills in arabic and english

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Job Description

Job description: 

As a Trade Marketing Specialist, you're responsible for supporting the development and execution of trade marketing programs. In this role, you will work closely with the Trade Marketing Direction, Sales, Product and Brand Marketing teams to develop and execute programs that increase brand awareness, drive product knowledge and generate sales at the point of purchase.

YOUR NEXT CHALLENGES :

• Lead customers trade marketing initiatives to meet both brand and customer expectations for a portfolio of accounts.
• Manage budgets, ROI an effectiveness for his/her specific TM duties
• Participate in customer meetings and visits.
• You manage and coordinate various trade marketing specific projects; such as:
• Retailer training materials, purchase programs and educational programs
• Retailer new store opening and special event marketing support coordination
• You coordinate in the development of sales collateral, promotional materials, product presentations and other marketing materials as needed; 
• Coordinate with internal and external suppliers to effectively source and execute in-store merchandising materials on-time for retail partners.
• Collaborate with internal teams to effectively drive retailer marketing initiatives and promo calendar support.
• Participate in major trade shows.

Qualifications

THE EXPERTISE REQUIRED TO TAKE US FURTHER:

• You have a College degree in Business administration, sales or related field, combined to 2-3 years of experience in trade marketing, brand management, or other related field;
• You have strong project management skills, with the ability to manage multiple projects simultaneously;
• You're analytical, you have the ability to analyze data and provide insights;
• You're an excellent communicator, you can communicate effectively with internal and external stakeholders;
• You're detail oriented, you ensure that all marketing materials are accurate and on-brand;
• You can work independently and as part of a team;
• You're proficient with Microsoft Office (Word, Excel, PowerPoint);
• You're fluent in French and English (written/verbal) (frequent contacts outside Quebec).
• Travel requirements:
• You're able to travel to Victoriaville on a monthly basis and to the US, if required.

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Description du poste

En tant que spécialiste du marketing commercial, vous êtes chargé de soutenir le développement et l'exécution des programmes de marketing commercial. À ce titre, vous travaillerez en étroite collaboration avec la direction du marketing commercial, les équipes de vente, de produits et de marketing de marque pour développer et exécuter des programmes qui augmentent la notoriété de la marque, favorisent la connaissance des produits et génèrent des ventes sur le lieu d'achat.

RESPONSABILITÉS;

• Diriger les initiatives de marketing commercial des clients afin de répondre aux attentes de la marque et des clients pour un portefeuille de comptes.
• Gérer les budgets, le retour sur investissement et l'efficacité pour ses tâches spécifiques de MT. 
• Participer aux réunions et visites des clients. 
• Vous gérez et coordonnez divers projets spécifiques de marketing commercial, tels que :

1. Matériel de formation pour les détaillants, programmes d'achat, etc :
2. Le matériel de formation des détaillants, les programmes d'achat et les programmes éducatifs 
3. L'ouverture de nouveaux magasins par les détaillants et la coordination du soutien marketing lors d'événements spéciaux. 

• Vous coordonnez l'élaboration de matériel de vente, de matériel promotionnel, de présentations de produits et d'autres documents de marketing, selon les besoins ; 
• Vous coordonnez avec les fournisseurs internes et externes l'approvisionnement et l'exécution efficaces du matériel de marchandisage en magasin dans les délais impartis pour les partenaires de la vente au détail. 
• Collaborer avec les équipes internes pour mener à bien les initiatives de marketing des détaillants et soutenir le calendrier des promotions.
• Participer aux principaux salons professionnels.

Qualifications

• Vous êtes titulaire d'un diplôme universitaire en administration des affaires, en vente ou dans un domaine connexe, combiné à 2 ou 3 ans d'expérience en marketing commercial, en gestion de marque ou dans un autre domaine connexe ;
• Vous avez de solides compétences en matière de gestion de projet et êtes capable de gérer plusieurs projets simultanément ;
• Vous êtes analytique, vous avez la capacité d'analyser des données et de fournir des informations ;
• Vous êtes un excellent communicateur, vous pouvez communiquer efficacement avec les parties prenantes internes et externes ;
• Vous avez le sens du détail, vous veillez à ce que tous les supports marketing soient exacts et conformes à la marque ;
• Vous pouvez travailler de manière indépendante et en équipe ;
• Vous maîtrisez Microsoft Office (Word, Excel, PowerPoint) ;
• Vous parlez couramment le français et l'anglais (écrit/verbal) (contacts fréquents en dehors du Québec).
• Exigences en matière de déplacement : Vous êtes en mesure de vous rendre à Victoriaville sur une base mensuelle et aux États-Unis, si nécessaire.

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Job Description

We are seeking a passionate education technology professional to join our Customer Onboarding team in the Philippines, to engage and inspire new and existing customers throughout the AMERICASregion.

As a Customer Onboarding Consultant, you will set up customers for immediate success by facilitating the onboarding process for new accounts. You will educate our new and existing customer base through the delivery of compelling and interactive training sessions that leave attendees inspired to incorporate our products into their teaching and learning strategies. You will help solve technical problems with empathy and optimism, and identify and mitigate any risks associated with the customer’s adoption of our product. Your success will expand Turnitin’s global reach – helping institutions to safeguard the academic integrity of all forms of assessment.

Responsibilities: 

• Educate customers for immediate success – You possess expert presentation skills for both online and in-person software training delivery. You will use your knowledge of education, assessment and academic integrity to connect with your audience of education professionals, inspiring them to unlock the full potential of our tools. 
• Guide customers through a seamless implementation – You’re an expert at managing multiple projects at once. Your written communication and scheduling skills are exceptional. You identify issues before the customer does and implement steps to mitigate risk.
• Solve technical problems – You’ll learn our products and integrations quickly and thoroughly and then apply that technical knowledge to suggest a solution, propose a workaround, or escalate all relevant details to our Technical Implementations or Support teams. You’ll respond to customer queries in a timely manner, with empathy and optimism.
• Collect and act on feedback – You’ll actively seek feedback on your training delivery from customers and peers, identify improvements that can be incorporated into your work as you strive for excellence in all that you do.
• Understand and act on success metrics – You’ll help develop and track key success metrics in relation to onboarding, adoption and retention and work with a variety of tools to continually measure and improve the customer experience. 
• Develop outstanding training materials– You’re always searching for a better way to do things, so you’ll constantly test new ideas and revise existing training materials. You can create high-quality training materials for new topics, and are meticulous about sticking to brand and design guidelines.
• Work as ‘One Team’ – You can engage and collaborate with ease in all stages of the customer journey. While you’ll own the onboarding and implementation stage, you’ll set other stage-owners (such as Marketing, Sales, Renewals, Support and Product) up for success and guide them to provide what you need to be successful yourself.

Qualifications

• A minimum of 3 years of experience in education technology or a related field as an onboarding consultant within the SaaS industry. Additional experience in education as an instructional designer, educator, faculty training or technology staff will be highly regarded.
• Graduate degree. Master’s degree highly regarded. 
• Excellent written and verbal communication in English, and compelling presentation skills for both online and in-person delivery. Fluency in Spanish highly regarded.
• Availability to work during US Pacific Time (PST or PDT) hours (9:00 am - 5:00 pm)
• A knack for problem-solving and a desire to take on challenges with a positive, can-do attitude.
• Tech-savvy with strong technical aptitude.
• A passion for learning with the ability to quickly learn new software and effectively train others.
• Knowledge of customer success processes and best practices.
• Knowledge of US higher education systems, secondary education curriculum, educational technology, and learning management systems will be highly regarded.
• International travel for an annual company meeting may be required.
• Ability to collaborate with internal teams for the benefit of the customer.
• Proven capability in managing high level relationships within an institution or system.
• Ability to manage multiple projects concurrently.
• Deep organisational and project management skills for long-term, collaborative projects with institutions.

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Job Description

Blue Wire Software is seeking to onboard a Senior Back End Engineer to join a growing team, focused on expanding and building an RV rental platform expanding globally.

You will be a member of our engineering team designing, building, improving, and maintaining our core products. In this role, you will work on a cross-functional team on projects with varying levels of collaboration to deliver winning software solutions for the customers.

Responsibilities:

• You collaborate with your engineering and product team members to produce high-quality, resilient, useful, and secure products
• You may lead team rituals like grooming, planning, estimating, and team retrospectives
• You ensure the delivery of team commitments via leadership, mentoring, and individual execution
• Write tests for your code and perform code review for your teammates
• Create specs, diagrams, and decision documents
• Communicate with a vendor to troubleshoot an existing integration
• Make architectural decisions with an eye toward scalability, reuse, security, performance, and availability

Qualifications

• experience as an independent consultat who can easily adapt to a fast-growing environment
• 5+ years experience in backend development
• at least 3 years of experience with Golang
• Extensive experience with relational databases (e.g. Postgres or MySql)
• Understanding of modern web architectures and patterns (Twelve-Factor, SOLID, ACID, etc).
• Experience building global consumer-facing apps that are accessible
• Creative problem solver with a bias toward action

Nice to have:

• Small company or startup experience
• Experience leveraging AWS or GCP
• Experience consuming and implementing REST APIs and GraphQL
• Experience with Frontend technologies: Next.js/React and Typescript are preferred

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Job Description

The Media Services team plans and serves display (or "banner") ads across web, mobile, video (i.e., YouTube), and social media networks (i.e., Facebook). The purchasing of ad space is managed through a Demand Side Platform or Supply Side Platform where you can control the cost and placement of clients' ads. The combination of creativity and strategic mobility associated with display ads make them a powerful way for companies to reach potential customers.  

Reporting to the Associate Manager, the Senior Specialist plans and optimizes media campaigns across multiple channels, with a primary focus on display/banner ads and social media. You will work within mobile demand-side platforms, video display platforms, and traditional direct publisher-based buying. Your main responsibilities will include developing dynamic advertising strategies that use your expertise in planning and data analysis to achieve our clients’ goals. 

Responsibilities:

• Organize and be responsible for campaign planning, set-up, and management across a variety of vendors and platforms 
• Develop an industry knowledge, understanding of the advertiser's KPIs and audience strategy, and an understanding of the product offerings 
• Maintain awareness of innovative marketing platforms 
• Manage ad budgets, including allocation of monthly budget and tactic level budget optimizations 
• Analyze campaign performance and provide optimization recommendations
• Responsible for the aggregation and preparation of mid-flight and end-of-campaign reporting and insights 

Qualifications

• Bachelor’s degree in a quantitative, marketing, or related field. 
• Capability to excel in a startup environment with evolving workflows. 
• Proficiency in simplifying complex concepts. 
• Command of essential Microsoft Office applications, Excel with the ability to use formulas, functions, and pivot tables at an intermediate to advanced level. 
• Adept in project and campaign management across concurrent projects.  
• Experience with the following advertising platforms: SSPs (e.g., Google Ad Manager), DSPs (e.g., DV360), Social Platforms (i.e., Facebook and Pinterest), and ad servers (e.g., CM360). 
• 1-3 years of experience in the digital advertising industry. 

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Job Description

QAD is seeking an Application Security Engineer. As an Application Security Engineer, you will contribute to ensuring the security and integrity of our organization's applications and software systems. You will assist in identifying security vulnerabilities, conducting risk assessments, and implementing security measures to protect our applications from potential threats. This role requires familiarity with application security best practices and the ability to collaborate effectively with development teams.

What you’ll do:

• Assist in conducting security assessments and penetration testing of applications.
• Support development teams in code review and analysis for security vulnerabilities.
• Collaborate on integrating security measures into application design.
• Participate in evaluating and recommending security controls for applications.
• Assist in developing and updating threat models, and contribute to mitigation strategies.
• Educate development teams on secure coding practices and stay informed about security threats.
• Support incident response team in investigating and mitigating security incidents.
• Contribute to maintaining documentation on security policies and procedures.
• Assist in generating reports on security assessments and recommendations.
• Work with cross-functional teams to integrate security into the software development lifecycle.
• Collaborate with external security organizations to stay updated on threats and vulnerabilities.
• Maintain automated processes for SCA, DAST, and SAST.

• Integrate security testing tools into CI/CD pipelines for continuous security assessments. (Gitlab, Terraform, AWS Inspector) 

Qualifications

What you'll need:

• A bachelor's degree in a relevant field such as Computer Science, Information Technology, Cybersecurity, or a related discipline.
• 2-3 years of experience in application security with exposure to AWS, GCP, and cloud architectures.
• Strong programming and scripting skills (Java, Python, TypeScript).
• Effective written and verbal communication skills in English.
• Familiarity with common application security vulnerabilities (OWASP Top 10) and remediation techniques.
• Exposure to tools and techniques for vulnerability assessment, penetration testing, and code review, for example: Veracode, Snyk, SonarQube, Burp Suite.
• Knowledge of security standards, frameworks, and compliance requirements (SAML, OIDC, OAuth, Spring Security).
• Good communication and collaboration skills.
• Relevant certifications such as CISSP, CSSLP, or CEH are a plus.

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Job Description

Project – the aim you’ll have

Our client provides customers with complete online social casino solutions. The initiative focuses on developing captivating and immersive online casino experiences that link gamers from all over the world. The solutions put a focus on social connections, entertainment, and player engagement to create a realistic and enjoyable gaming experience.

Position - how you'll contribute

• Architect/Design technical solution, including overall system design and database design;
• Create detailed written technical documentation based on functional requirements and as part of the SDLC;
• Create, design, develop and document software based on functional requirements.

Qualifications

Expectations - the experience you need

• Minimum of 3 years of experience in software development.
• Solid understanding of the Software Development Life Cycle (SDLC).
• Strong fundamentals in programming with deep understanding and proficiency in C#, including concepts such as OOP, SOLID principles, and Design Patterns.
• Demonstrated expertise in web technologies, databases, and frameworks, specifically Microsoft .NET versions 5-8, ASP.NET Core, Entity Framework Core, and PostgreSQL.
• Proven experience with web services (WebAPI/JSON RESTful), Enterprise Service Bus, and version control systems like GIT.
• Experience in developing with microservice and event-driven architectures.
• Self-motivated, detail-oriented, and a responsible team player.
• Good command of the English language.

Additional skills - the edge you have

• Additional experience with Docker, Kubernetes, and Microsoft Azure is desired but not mandatory.

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