SHOULD YOU ACCEPT THIS CHALLENGE……..

Pure Storage Support is growing and going virtual on the East Coast! This is an exciting time for Pure as a company and we hope that you want to be a part of that excitement too!

Let’s start by telling you a little bit about Pure Storage Technical Services. We have Support centers in North America, Europe and Asia.. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.

We are looking for Technical Support Engineers to join our 24x7 Support team based within the East Coast time zone. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.

Sound like the kind of fun and fast paced role you’re looking for? Then let us share a little bit about the qualities we’re seeking in an ideal candidate. We’re looking for someone who is analytical, driven, a solution seeker, and has a sense of ownership. Since we’re a team-oriented group, we’re hoping that you’re a true team player too!

Responsibilities:

•  Proactively seek to understand customer expectations
• Answer and resolve support cases across all severity levels
• Own and track customer issues using our ticket tracking system
• Own all customer facing communications, ensuring the message is concise and professional
• Share and document knowledge via FAQ / KB articles, which can be internal or customer facing
• Mentor junior support engineers through training, and coaching
• Manage multiple projects/support cases simultaneously
• Champion customer issues internally and represent the company externally
• Lead large multi participant customer calls, including hot escalations
• Normally receive little instruction on day-to-day work, general instructions on new assignments
• Weekend, holiday, and on-call duties as required

WHAT YOU NEED TO BRING TO THE TEAM

• A minimum of 3 years of experience in a professional enterprise level technical support role
• Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
• Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources
• Experience in supporting both hardware, and software products
• Ability to triage issues, and escalate them to appropriate engineering groups as necessary
• Working knowledge of technologies such as operating systems ( LINUX, Windows, VMware), LANs & WANs, and storage area networks
• Knowledge and ability to troubleshoot Networking, Replication, Performance and Space issues.
• Good organizational and time-management skills 
• Exceptional customer service and communication skills 
• Bachelor’s Degree in Computer Science or related technical field or relevant experience

The annual base salary range is: $87,000 - $132,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

About the Role:

The Spatial Science & Technology Advisor (SSTA) is primarily responsible for working with the Spatial Sales and Marketing teams to help develop and grow the 10x Genomics Spatial business by accelerating the sales process and maximizing revenue for sales opportunities in their territory. This role will conduct sales and related sales support activities for all current and future Spatial products and applications within the 10x Genomics portfolio. The Spatial STA is a highly technical position that requires both an in-depth knowledge of the products and workflows for Spatial solutions, but also how they can be incorporated with other 10x Genomics applications to better enable our customers through a multiomic approach to research. Additionally, the Spatial STA is expected to be a field technical expert, working directly with field teams to position products to specified academic, government, private, and/or industrial accounts in an assigned territory: Incumbent will work from a remote location but must be located within the territory with a strong preference for ready access to a major airport.

What you will be doing:

• Execute and communicate the vision of the Spatial Market Development role at the field level
• Work with field teams, Market Development leaders and customers to understand and communicate what is needed for successful adoption/positioning our Spatial solutions
• Partner closely with Sales Executives to generate, qualify, and close Spatial sales opportunities
• Work with product management/R&D/applications/marketing and field sales to develop and disseminate content, strategy, collaborations, and go-to market activities
• Maintain appropriate records and provide relevant information to help forecast business as needed
• Gather, process, and disseminate competitive intelligence and market feedback both to field sales as well as internal product management colleagues
• Provide weekly, monthly, and/or ad hoc business/activity reports as required
• Coordinate and/or conducts both technical and promotional seminars, trade shows, vendor shows, and related activities as deemed necessary
• Achieve assigned Measurable Business Objectives (MBO’s)and territory sales goals by calling on existing and potential new customers via field visits, email, telephone, video conference, etc
• Work closely with sales executive counterparts to develop specific account growth, penetration, and support activities
• Provide mentorship, training, and education to colleagues and/or customers as applicable 

Minimum Requirements: 

• Masters Degree in a relevant field of study
• 3 years of experience with NGS, immunology, cell biology, and molecular biology via prior work experience and education

• 3 years of relevant experience in histology, cellular pathology, and imaging techniques

• Ability to walk and or stand up to 8 hours a day, and travel to meet with customers
• Proficient in using MS Office Suite (e.g. PowerPoint, Excel, Word)
• Ability to travel overnight up to 70% of the time based on territory
• Valid driver’s license, acceptable motor vehicle, car insurance, and acceptable driving record 

Preferred Skills and Experience:

• PhD in a relevant field of study
• Track record of success selling and negotiating
• 5+ years commercial experience (Sales, Marketing, Support) in life science research industry serving academic, industrial, hospital, government, biotech and/or biopharmaceutical accounts
• Deep and broad NGS experience
• Single cell genomics experience
• Knowledge of cryosectioning, microtomy, tissue embedding and tissue handling
• Experience using a CRM system (e.g. SFDC)
• Ability to effectively network in and outside of the company
• Organized, detail oriented and results driven
• Candidates must be based in the Midwest area near a major metro airport, preferably Chicago.

#LI-AR

#LI-Remote

About the role:

In this role, you will report to the Returns Team Lead and will collaborate with cross-functional teams: including AR, AP, Sales Operations, and Order Operations. In this role, you will own and improve efficiency in the refund and rebate processes, partner with internal teams, and work with customers to process refunds in a timely manner. The ideal candidate is highly self-motivated, analytical, and thrives in a fast-paced environment.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will:

• Be a key member of the Returns process as a member of the Order to Cash team
• Identify gaps in the process and drive improvements
• Collaborate with cross-functional teams
• Partner closely with Sales and Operations teams to ensure we are processing all returns in a timely manner
• Prioritize return requests and communicate any delays or issues
• Provide weekly reporting on the status of returns
• Own the rebate process, which includes reviewing documents, working with customers, and queuing payments for the AP team
• Address incoming questions from internal teams and customers and adhere to SLAs
• Ad hoc projects to support greater Order to Cash team
• Frequent collaboration with other teams to identify issues, and troubleshoot solutions
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• Bachelor's degree
• Knowledge of the Accounts Receivable process
• 1-3 years of experience in an Operations role
• Excellent communication, ability to multitask and reprioritize on the fly

An ideal candidate also has:

• Experience with Salesforce, NetSuite, and Stripe preferred

Role Overview 

Join our Revenue team as a Sales Engineer and be a vital part of bringing our innovative subscription and retention solutions to market. 

As a Sales Engineer, you will serve as the primary technical resource during the pre-sales process, guiding technical sales discussions, conducting product demonstrations, and advising on best practices for implementing Recharge’s subscription and retention tools and best practices. 

Your expertise will be instrumental in generating and accelerating sales opportunities and ensuring a consultative approach throughout the enterprise sales process.This is an opportunity to showcase your passion for revolutionizing retention for ecommerce businesses while staying abreast of the latest technological advancements.

What You’ll Do

• Act as the primary technical leader and trusted advisor to our sales team and prospects.

• Engage directly with prospects to demonstrate the value of our technology throughout the sales cycle, from demo to proof of concept to design and implementation.

• Maintain a comprehensive understanding of competitive and complementary technologies and vendors, positioning our solution effectively.

• Prepare for and lead technical discussions with various stakeholders, ranging from executive-level business leaders to software engineers.

• Consult with prospects to provide technical insight and guidance on the best go-to-market strategies utilizing our products.

• Stay abreast of developments in the eCommerce & retail industries and Shopify ecosystem, continually evaluating how to position our offerings during the sales cycle.

• Represent Recharge at industry trade shows, conferences, and third-party sponsorships, showcasing our products and expertise.

• Collaborate with Product Marketing, Product Management, and Enablement teams to enhance our products and enablement strategies.

Traits:

• Passion for subscription commerce.

• A collaborative, cross-functional approach.

• Deep curiosity about our customers' businesses, enabling a consultative sales approach.

• Comfortable engaging with senior executives in business settings and discussing technical aspects of the product.

• Experience working in an Enterprise sales organization, with a knack for providing feedback and insights to improve sales strategies and sales momentum.

What You'll Bring:

• Bachelor's degree in computer science, engineering, mathematics, or related fields, or equivalent experience.

• Previous experience in a Sales Engineering role within the eCommerce or retail industry.

• Ability to solve customer-specific business problems and apply Recharge solutions effectively.

• Strong customer-facing skills to communicate our vision to technical and executive audiences.

• Minimum of 3 years of experience in a pre-sales or post-sales technical role, working with customers.

• Strong understanding of programming and debugging, as well as REST APIs and Webhooks (Python or Javascript preferred)

• An understanding of the eCommerce industry and strong technical sales background

• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences

• Ability to travel up to 10% of the time to see prospects.
   

What this job can offer you

• Support with media plan development and campaign management tasks, ensuring smooth execution and alignment with broader marketing goals.
• Support paid marketing team with selecting, onboarding, and implementing SaaS tools and platforms essential for paid marketing campaigns.
• Oversee the invoicing, cost accruals, and reconciliation processes to ensure budget adherence and financial accuracy.
• Research and analyze SaaS products and services to identify the best solutions for our paid marketing needs.
• Negotiate with vendors to secure the best pricing while aligning with Remote's terms.
• Collaborate with creative, product, sales, and analytics, to ensure cohesive and effective campaign management.
• Collaborate with Remote's Data Privacy, Finance, Legal, and Security teams to ensure compliance with all applicable laws, regulations, and internal company policies.
• Maintain constant communication with vendors to address and resolve day-to-day issues, such as addressing and escalating vendor non-performance.
• Prepare creative briefs and assist in the management of our ad library.
• Continue to seek new ways to optimize the Paid Marketing team’s operations and processes.

What you bring

• Minimum 2-3 years of experience managing media and media vendor relationships.
• Strong understanding of the operational aspects of running a paid marketing team, including media planning, vendor procurement, and financial processes.
• Strong collaboration skills, with the capability to work effectively across teams and with external partners.
• Excellent organizational and problem-solving skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong commercial negotiation and contracting skills.
• Familiarity with B2B and SaaS marketing strategies is a plus

Practicals

• You'll report to: Sr. Director Performance Marketing
• Team: Growth
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA or AMER
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $25,900 USD - $72,900 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Interview with the Director of the team
5. Prior employment verification check 

#LI-DNP

ABOUT THE ROLE 

A-LIGN employs a business model that builds on the best of what the largest corporate security firms have to offer, such as the ability to offer high quality professionals a variety of project experience with high profile clients. What sets us apart is that we have eliminated time reporting, chargeability goals, and sales pressure.   

As a Sr. IT Auditor specializing in ISO 27001, your primary responsibilities will include standard project execution and client service activities. Client engagements typically last two weeks, which allows our employees the opportunity to work on varied projects over the course of the year and gain varied, valuable experience.  

REPORTS TO: ISO 27001 Managing Consultant 

PAY CLASSIFICATION: Full-Time

RESPONSIBILITIES 

• Gather evidence on site and review 
• Provide draft reports to management, within defined timelines 
• Provide detailed project status reports weekly to management 
• Organize client information on A-LIGN’s drive 
• Plan and execute ISO 27001 engagements under the direction of a member of the management team  
• Communicate effectively to the client, prior to, during, and post on-site visit  
• Review manager’s planning meeting minutes, and prepare as appropriate for meetings  
• Prepare lead sheets throughout the project 

MINIMUM QUALIFICATIONS 

EDUCATION  

Master’s or bachelor’s degree in cybersecurity, management information systems, computer science, or relevant discipline 

EXPERIENCE  

At least 3 years of experience in the IT auditing field performing:

• ISO 27001 Internal Information system audits or information security reviews
• ISO 27001 Implementation within an organisation
• Implementation and management of the information security management system (ISMS)
• Supervision and support of information security audits ISO 27001

PREFERRED BUT NOT REQUIRED

External audit experience performing information system audits or information security reviews at a QSAC, accredited ISO 27001 certification body, or accredited FedRAMP 3PAO

CERTIFICATIONS  

Currently holds at least one of the following: ISO 27001 LA or LI, CCSK, CISA, QSA, CISSP, or other relevant certification 

SKILLS 

• Ability to meet deadlines with a high degree of motivation 
• Excellent communication skills 
• Thrives in a fast-paced environment 
• Ability to work individually as well as collaboratively 
• A high degree of motivation 

BENEFITS 

• 24 days Annual PTO  
• Additional Health Insurance, Vision, Dental 
• Multisport card 
• Paid Office Closure December 24 - January 1 
• Paid Holidays Schedule 
• Annual Bonus Program  
• Home Office Reimbursement 
• Certification Reimbursement  
• Flu Shot Reimbursement  
• Employee Assistance Program 

HOW DO WE EVALUATE CANDIDATES?

We are looking for individuals who can demonstrate they have the knowledge, skills, and abilities that are needed to perform their job successfully. These core competencies include:

• Knowing My Organization – Do you demonstrate an understanding of A-LIGN’S product/service offerings? Are you able to leverage organizational values in how work is accomplished?
• Focusing on Customers– Do you understand and anticipate customer needs? Are you able to develop a positive relationship with the customers? Do you provide high-quality products and services to exceed expectations?
• Showing Resilience – Do you convey a clear sense of self-confidence to influence future events? Are you able to stay calm and composed under pressure? Do you effectively resolve conflicts and disagreements?
• Engendering Confidence and Trust– Do you instill confidence and trust by demonstrating dependability and reliability? Do you portray trustworthiness by being open and honest?
• Processing Details – Do you ensure projects are completed on time by keeping work on schedule? Are you able to thoroughly work on tasks and provide high quality work? Do you follow rules and established processes to minimize risks?
• Structuring Tasks – Do you plan your work and set clear priorities? Are you able to uphold ethical standards and fulfill commitments while maintaining high levels productivity and output?

ABOUT A-LIGN 

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com. 

COME WORK FOR A-LIGN!

Apply online today atA-LIGN.comand learn about life at A-LIGN by following ourCareers at A-LIGN LinkedIn! 
A-LIGN is an Equal Opportunity Employer! Minorities, women, disabled, and veterans encouraged to apply! 

The personal data you provide to us is processed by A-LIGN Bulgaria. Your personal data is shared with employees of A-LIGN, and the candidate data retention period is 6 months. You have the right to obtain information about the processing of your personal data. In addition, you have the right to correct, to block, and to delete your data in accordance with the local laws and regulations. For more information you can visitA-LIGN’s Privacy Policy. 

What this job can offer you

At Remote, a unicorn technology company revolutionizing global payroll services, our Tax team sits at the heart of our mission to simplify and enhance payroll solutions for companies worldwide. Comprising dynamic client-facing units that navigate the complexities of wage tax and social security, alongside specialized groups focusing on VAT, transfer pricing, and corporate tax returns, our department is a mosaic of talent dedicated to fiscal precision and compliance. Our pioneering Tax Technology squad leads the charge in integrating cutting-edge technology and automation, elevating our payroll product to unprecedented heights.

As part of our Tax team, you'll contribute to a culture of innovation, integrity, and inclusivity, where every challenge is an opportunity for growth. Whether you're engaging directly with clients or focusing on the intricate tapestry of our internal tax landscape, your work will be instrumental in shaping the future of payroll services on a global scale.

We're on the lookout for thinkers, problem-solvers, and visionaries ready to dive into the evolving world of tax solutions. If you're eager to make an impact in a company that values creativity, collaboration, and cutting-edge technology, we'd love to hear from you. Join us in redefining payroll services for the modern era.

• Professional Development: Opportunity for continuous learning in payroll processes, tax laws, and regulations.
• Career Advancement: Paths to higher management roles within finance, payroll, and HR departments.
• Impact on Workplace Fairness: Ensures accurate pay and compliance, contributing to employee satisfaction and ethical practices.
• Cross-functional Interaction: Engages with HR, finance, and legal departments, enhancing business understanding and professional networking.
• Analytical Skills Development: Hones analytical and problem-solving skills, valuable across various career paths.
• Potential for Consulting: Opportunities for experienced auditors to provide consulting services.
• Contribution to Organizational Compliance: Helps organizations avoid penalties and legal issues, safeguarding financial and reputational well-being.
• Workplace Diversity: Exposure to different industries and organizational cultures, enriching professional experience.

What you bring

• Bachelor’s degree in Accounting, Finance, Human Resources, or a related field.
• Minimum of 3 years of experience in payroll tax, with a strong preference for candidates with previous auditing or compliance experience, preferably within a Big4 environment.
• In-depth knowledge of wage tax laws and social security regulations of at least one country.
• Proficiency in payroll software and systems.
• Exceptional analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Writes and speaks fluent English
• It's not required to have experience working remotely but is considered a plus

Key Responsibilities

• Audit and Compliance: Conduct comprehensive audits of payroll files to ensure accuracy and compliance with all governmental (federal, state, and local) wage tax laws and social security requirements. Identify discrepancies, underpayments, or overpayments and recommend corrective actions.
• Regulatory Expertise: Stay abreast of changes in wage tax laws and social security regulations. Inform and advise the payroll team of any updates to ensure ongoing compliance.
• Reporting and Documentation: Prepare detailed audit findings reports, highlighting areas of concern and recommending improvements to payroll processes. Maintain strong records of audits performed, methodologies used, and the resolution of identified issues.
• Collaboration and Support: Work closely with the tax/ payroll teams to implement audit recommendations and improve payroll accuracy. Provide support and training on compliance matters to payroll staff.
• Risk Management: Identify potential compliance risks and develop strategies to mitigate these risks. Contribute to the development and implementation of policies and procedures that enhance payroll compliance.
• Stakeholder Communication: Communicate effectively with internal and external stakeholders, including HR, finance, and external auditors, regarding payroll compliance

Practicals

• You'll report to: Senior Manager, Head of Tax Technology
• Team:Tax
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; Portugal
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $59,050 USD - $66,400 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly 2 hours across 5 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview with Senior Director, Payroll
4. Prior employment verification check 

The Sales Trainer will be responsible for planning, creating and delivering effective sales enablement training for field-based sales teams. In alignment with commercial strategy, this role will focus on training and development for new hires, as well as continuing education for Invitae Regional Managers (RMs). Areas of focus will include: sales skills & methodology, sales processes, product knowledge, and technologies, tools & resources. 

What you’ll do:

• Collaborate with key stakeholders to identify sales training needs, priorities, ideal format and cadence
• Develop comprehensive sales training plans in line with commercial objectives
• Partner cross functionally to create content and assess training effectiveness for the sales team
• Lead virtual and live training events for field sales teams
• Actively participate in all training phases in collaboration with other training teammates, including new hire training and ongoing training for RMs on product launches/enhancements, workflow changes, product knowledge, sales skills, and salesforce effectiveness

What you bring: 

• 5 years experience with Bachelor's degree
• 3 years experience with Master's degree
• No experience with a PhD
• Experience in laboratory diagnostics, genetics, oncology, rare disease and/or precision medicine is preferred
• Excellent project management and organizational skills
• Strong coach, facilitator and presenter
• Experience working across an organization and developing collaborative partnerships with a variety of stakeholders

Willingness to travel occasionally(Note: While this role will not require regular travel, there will be occasional overnights required for attendance at sales training supported events/activities such as our annual Global Sales Meeting)