Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

We are seeking a mission-driven Engagement Advisor, Professional Services who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude. This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Responsibilities

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.
• Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the “why” behind our customers’ asks to ensure we address their issues and meet their goals
• Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer
• Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally.
• Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed
• Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals
• Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers 
• Required to be on-call 2-3 weekends per year for urgent customer support
• Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.

Qualifications

• Bachelor’s degree or equivalent experience 
• 2-3 years of experience in a customer-facing success role
• Project management experience required
• Highly collaborative, organized, and execution-oriented with strong presentation skills
• Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
• Exceptional written and oral communication skills that display professionalism
• Process-oriented mindset with a high level of attention to detail
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
• Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

Salary: $90,000- $105,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

As a healthcare technology company whose mission is to support IPCPs and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

The position

We are seeking a highly motivated and experienced Senior Manager, Benefits Solutions with a strong product focus and data-driven mindset to lead our Benefits team at Remote. This is an incredible opportunity to make a significant impact in the global employment space and contribute to the growth and success of our organization.

Requirements

• Demonstrates a proven track record of designing and managing high-quality, global benefits plans, bolstered by over 8 years of specialized experience in Benefits.
• Exhibits a customer-centric approach, prioritizing exceptional customer service in all interactions.
• Possesses commercial acumen, evidenced by prior experience in sourcing, negotiating, and managing benefits vendors to secure the most advantageous plans, options, and rates.
• Displays strong product management skills, focusing on identifying and leveraging opportunities to enhance the overall user experience.
• Skilled in people management, with a minimum of 3 years' experience leading a team of benefits specialists.
• Proficient in project management, adept at setting goals, adhering to deadlines, and fostering continuous process improvement.
• Fluent in English, both in writing and speaking, with proficiency in additional languages considered an asset.
• Previous experience in remote work environments is valued, although not mandatory.

Key responsibilities

• Lead and manage the Benefits Solutions team, ensuring the delivery of high-quality employee benefits plans and services in 80+ countries.
• Develop and implement strategic Benefits initiatives, focusing on the design and execution of innovative retirement plans with a strong product focus.
• Partner with vendors and third-party administrators, negotiating contracts and managing relationships to deliver the best possible Benefits programs.
• Oversee compliance with applicable government regulations and industry standards.
• Analyze existing Benefits programs, evaluating their effectiveness, cost, and competitiveness in the market using data-driven insights.
• Direct the development and implementation of short- and long-range cost estimates, projections, and statistical analyses related to Benefits programs and modifications.
• Forecast industry trends and develop data-driven recommendations for future Benefits plan designs.
• Ensure exceptional customer service support for both internal and external customers, and develop communication tools to enhance understanding of the Benefits package.
• Manage escalations and resolve complex Benefits plan issues.
• Identify opportunities for automation and process improvement within the Benefits team.
• Collaborate closely with cross-functional teams, including Benefits Ops, Product, Engineering, Automation, Payroll, International Operations, Legal, Sales, and Customer Success

Practicals

• You'll report to: VP, Benefits
• Team: Benefits Solutions
• Location: Anywhere in the World
• Start date: As soon as possible

Application Process

1. (async) Profile review
2. Interview with recruiter
3. Interview with VP Benefits
4. Interview with Senior Manager Benefits Operations
5. Interview with the Benefits Solutions team
6. Interview with another VP

#LI-DNP

The Role: 

• As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators engage with Newsela. 
• You’ll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela’s solutions.
• You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.
• Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.
• You will partner closely with members of our Sales, Marketing, and Support teams.

Why you’ll love this role:

• You will manage 20 to 25 enterprise accounts – some of the largest district accounts in the country.
• You’ll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion.
• You’ll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.
• You'll drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.
• You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
• You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

Why you’re a great fit: 

• You have 3+ years of enterprise level CSM experience in Educational Technology.
• You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).
• You have a history of driving customer retention and forecasting accurately.
• You proactively manage a portfolio of clients and build a strategic plan to maximize results.
• You monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action. 
• You quickly become a product expert, understanding the nuances of your company’s products and acutely aligning them to solve for customer pain points
• You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.
• You have a proven history of partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.
• While not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus. 

Compensation:

• Base salary: $85,000 - $88,000
• On-Target Commission:$27,500
• Total OTE (On-Target Earnings):$112,500 - $115,500

Total compensation for this role also includes incentive stock options and benefits. 

About Newsela:

Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

Why you’ll love working at Newsela:

• Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home:Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off:Flexible PTO to recharge, including Sabbatical Leave
• Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
• Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
• Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We are looking for a Total Rewards Analyst to join our Total Rewards team. This role will primarily be focused on compensation, and is ideal for someone who is passionate about data analysis, and is eager to contribute to our mission of enhancing organizational and employee wellbeing. The successful candidate will report to the Head of Total Rewards and will be instrumental in supporting the development and implementation of our compensation and benefits programs.

Note:  We are only considering candidate located in Canada or Latin America locations.

Key Responsibilities:

• Conduct data analysis and provide insights to support decision-making in benefits and compensation.
• Participate in compensation surveys and analyze market data to ensure competitive positioning.
• Support the Total Rewards team in the communication and education of compensation and benefits programs to employees.
• Assist in the administration and management of employee benefits programs such as health insurance, retirement plans, wellness programs, etc.
• Provide support in Total Rewards related projects and initiatives.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field.
• 1-3 years of experience in Compensation or Benefits roles
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Excel or Google Sheets.
• Ability to handle confidential information with discretion.
• A team player with a strong interest in learning and professional growth.

What We Offer:

• A collaborative and inclusive work environment.
• Opportunities for professional development and growth.
• A role that contributes to global security and trust.
• Competitive salary and benefits package.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.    #LI-DNI

The position

You'll join the Growth team, responsible for the development and maintenance of our public-facing website. The Growth team is a subset of our engineering team, which consists of approximately 200 engineers across Frontend, Backend, SRE, and QA. We're organized into cross-functional development teams assigned to specific verticals.

Our team works with React and Next.js on the frontend. On the backend, we use Elixir and Phoenix. Postgres is our database of choice. GitLab is used as a version control tool and a CI/CD solution; we use Linear as our issue tracker. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day.

What this job can offer you

• Complex and meaningful challenges — solving them will enable our business to scale further and attract our audience.
• Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth.
• A lot of freedom to organize your work and life — you are not bound to daily stand-ups, recurring meetings, or other ceremonies.
• Competitive salary, stock options, unlimited PTO, and a set of perks and benefits.
• A supportive and kind work environment where we encourage you to challenge dogmas and pursue innovation!
• A strong team of experienced engineers who will support and facilitate your professional growth.

What you bring

• At least three years of experience as a Full-Stack Engineer, including building, shipping, and maintaining feature-rich software projects.
• Solid knowledge and experience in Elixir and Postgres (or a similar database).
• Solid knowledge and experience in React and Next.js.
• Proficiency in JavaScript, as well as semantic HTML and CSS.
• Experience interacting with third-party APIs (analytics, data collection, headless CMS, etc.).
• Experience dealing with ambiguity, transforming abstract concepts into working software.
• Strong ability to work independently and be self-guided.
• Curiosity and a willingness to learn and develop.
• Experience working with Sales and Marketing teams is a plus.

Practicals

• You'll report to: The Team Lead of the Growth team
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we are hiring globally.

The base salary range for this full-time position is between $38,900 USD to $87,500 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. (async) Profile review
2. Screening call with a Recruiter
3. Interview with an Engineering Manager
4. (async) Code exercise
5. Interview with the team (you'll get a sense of who you'd be working with)
6. (async) Offer

#LI-DNP

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for an accomplished and experienced Senior Technical Support Engineer to join our Support team in India. As a Senior Technical Support Engineer, you will help provide excellent support to our enterprise-level customers, using your expertise in cloud technologies and troubleshooting skills

You will report to the Regional Support Manager

If you are an experienced Senior Technical Support Engineer with a passion for cloud technologies, excel in a customer-centric environment, and enjoy solving complex problems, we encourage you to apply. Join our team and be part of our mission to provide top-notch support to our valued customers in the ever-evolving cloud industry

You will:

• Be a Subject Matter Expert (SME) in backend systems, specialising in Network, Security, Stateless services, Web and App servers.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring resolution within Service level agreements.
• Be the primary contact for customer issues, liaising between customers, Product Management, Engineering, and other teams.
• Be the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
• Collaborate with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Analyse recurring issues and contribute to the development of processes and requirements for better customer support solutions.
• Mentor and educate team members, empowering them to handle technical escalations.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Be comfortable with 24/7 shift work and on-call duties to address important customer issues

You have:

• Minimum of 3 years of experience working as a Tier 3/4 Support Engineer or equivalent customer-facing position.
• Experience supporting enterprise-level customers with Fortune 500 organisations.
• Expertise in analysing, troubleshooting, and providing solutions for deep and complex technical issues.
• Knowledge of web technologies and protocols.
• Proficiency in troubleshooting different backend systems that support our platform end-to-end.
• Experience communicating with enterprise customers through chat, email, and phone, including managing technical bridges during important situations.
• Open to acquire new knowledge and learn new technologies and to initiate new projects to improve processes and customer support.
• Experience with object-oriented languages and server-side scripting.
• Experience with relevant technologies, such as SaaS and Cloud Infrastructure (AWS, GCP, Azure), network and web protocols (WS, TLS, HTTP), web and app servers (nginx, tomcat), IaaS/PaaS technologies (Kubernetes), and security and authorization principles (OAuth, JWT, TLS, or zero-trust).
• Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite), and logging systems (Kibana, Splunk, logstash).
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role

The Senior Manager, Customer Success Operations will play an important role in helping our Customer Success Managers (CSMs) to reach goals through analytics, insights, process design, and leading key cross functional initiatives.  

Key Responsibilities

• Develop and execute the company’s long term strategic roadmap for our customer heath infrastructure and operations, through building strategy, processes, tools, workflows, and through continued evolution of our Gainsight platform
• Work with senior leadership, product management, and customer success leaders to drive prioritization of product and other investments to optimize retention and upsell
• Analyze business performance (retention, upsell) to identify opportunities for 10x improvement in customer outcomes and revenue growth.
• Define and lead strategic and operational CS programs to successful completion including but not limited to: 
• Developing and operationalizing Customer segmentation strategy 
• Developing resource allocation and capacity plans
• Revamping Customer journey development, lifecycle management processes and playbooks
• Customer Health Scoring
• Ensure there is visibility into the performance of the business through key leadership reports / insights and a leadership operating model
• Partner with Customer Success leadership and Revenue leadership to drive strategy and operations for the next phase of growth

Qualifications

• Gainsight implementation and enablement experience required
• 8+ years of experience supporting internal stakeholders in an analytical / operational role (CSM teams, Renewal teams, revenue teams). Prior experience as a customer success manager is a plus
• Demonstrated ability to develop insights & recommendations to drive 10x improvements for a saas business.
• Progressive experience with operations or related experience with a technical SaaS or subscription software service
• Experience with customer success journey tool Gainsight or Totango. 
• Experienced leading cross-functional initiatives in mid-sized or large organizations
• Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans
• Management experience not required but a plus

Traits

• Customer empathy
• Consultative; ability and desire to drive value for customers based on unique needs
• Collaborative; partner across functions
• Intellectually curious; driven to expand cybersecurity domain and professional expertise
• Metrics driven; ability to translate customer needs into achievable goals and operate well in a data driven environment

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $140,000-155,000.  Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   

About the role:

We’re looking for an Audience Marketing Manager to join our team as a full time contractor on the Marketing Strategy and Operations team. Come experience being part of the critical building phase at a series F company on a team that has high executive visibility and cross-functional impact.  

*Note:  This role is a year-long full time contractor position with expectation of 40 hours per week.  While we cannot make guarantees, there is potential for this role to be converted to a salaried Full Time Employee of Forter at the end of the contract term.

Who you are:

• You are goal oriented and not afraid of ‘failure’ – you see experimentation as a chance to learn and iterate
• You are a structured thinker who enjoys using qualitative and quantitative data to solve problems and develop new ideas and programs
• You capture everything in clear notes and documentation to ensure everyone is on the same page
• You enjoy walking in other people’s shoes – you know that the best marketing programs are built from a deep understanding of our audience

What you'll be doing:

• Strategy 
  • Partner with marketers in product, content, digital, events, and ABX  to identify new opportunities and evolve existing programs to move the KPIs you’ve defined around fraud lead engagement and trust.  
  • Use data to identify where we should double down and where we need to deprecate or evolve programs for higher impact and efficiency. 
  • Keep leadership informed through monthly, quarterly and annual reports analyzing the success of your audience marketing programs.
• Content Development
  • Create content and program big bets from the ground up in partnership with our in-house team of experts on all things fraud. Some examples of work we’ve already done include a video game, educational video series, and scholarship fund.
  • Collaborate closely with the content, creative, digital, and social teams to influence the creation and execution of new thought leadership content designed for our target audience. As the audience subject matter expert, you’ll ensure content is relevant, engaging, and comes to life with the most impact across all available channels.
• Program Management
  • Create operational plans for new programs in coordination with relevant marketing teams; optimize and execute operational plans for in-flight programs.
  • Run monthly feedback loop sessions with the creative and social team to review performance of programs, identify areas of opportunity, and plan for upcoming programs and content.

What you'll gain:

• A supportive team that emphasizes psychological safety and career development
• Executive communication skills with weekly opportunities to update our CMO on your program strategy and progress
• Foundations in using data to make decisions and communicate impact 
• Expertise in tools and systems such as HubSpot and Salesforce

What you'll need:

• Experience.Minimum 3  years of experience in a similar role in the SaaS industry. 
• Program Management.Proven experience managing integrated marketing programs. Experience building and growing successful marketing programs.
• Technical Aptitude. Comfortable working with Salesforce, HubSpot, Wordpress, Google Analytics, and Google Suite. Strong analytical skills and the ability to translate data into actionable insights.
• Relationship Management.Excellent communications skills with key-stakeholders and senior leadership. Proven ability to develop strong cross-functional relationships to achieve shared goals.

It'd be really cool if you also have:

• Background in enterprise SaaS sales, program management, and SaaS startups. Strong preference for professional working experience at enterprise SaaS businesses focusing on payments, fraud, or eCommerce.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

About the Role: 

Sezzle has an incredible opportunity to make an impact within a growing FinTech company. As a Software Engineer, you will be responsible for solving our most challenging problems along with a highly-motivated team.

In this role, you will work closely with other engineers across multiple teams to provide high-quality, scalable, and innovative products. Your day-to-day responsibilities will include partnering with other engineers to design, develop, and deliver new features. As your skills grow so will the size and scope of the projects which you’ll be involved in. Sezzle has a strong culture for promotion with defined paths through Engineering that matches all levels. You’ll be working as part of a full-stack Engineering team which has varied disciplines.

About Sezzle:

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community.

Interview Process

We believe transparency is important at Sezzle. Regularly providing feedback while setting expectations is part of our culture starting with the interview process. Advancement through each step is not guaranteed.

• Application submitted (you are here)
• Cognitive test (12 min)
• Coding assessment (~1.5 hours)
• Potential English assessment
• Interview with recruiters (30 min)
• Interview with engineers (1 hour)
• Interview with engineering leadership (30-45 min)
• Offer!

Sezzle Technical Stack:

• Golang backend, React / React Native front-end
• Grafana / Loki / Prometheus metrics
• Kubernetes
• AWS
• Amazon Aurora (MySQL) RDS
• Gitlab CI/CD deployments
• Unit, Integration, and end-to-end testing

Responsibilities:

• Be an integral part of the software development lifecycle
• Work as an integrated team member developing new features
• Evaluate and deploy software tools, processes, and metrics
• Provide support and consulting on software systems usage
• Ensure compliance with project plans and industry standards

Ideal Skills and Experience:

• Experience working on single page web applications (SPA)
• Experience with backend API development
• Experience with relational database storage and retrieval
• Familiarity with software engineering tools, software development methodology, and release processes
• BS degree in Computer Science or Engineering, or equivalent experience

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. 
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Compensation

The compensation range for the role is as follows:

- Junior (0-3 years of experience): 1,500 - 3,000 USD Monthly
- Mid (3-7 years of experience): 2,800 - 5,000 USD Monthly
- Senior (8+ years of experience): 4,600 - 7,500 USD Monthly (Higher band reserved for Golang developers).

Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

#Li-remote

About the Role: 

Sezzle has an incredible opportunity to make an impact within a growing FinTech company. As a Software Engineer, you will be responsible for solving our most challenging problems along with a highly-motivated team.

In this role, you will work closely with other engineers across multiple teams to provide high-quality, scalable, and innovative products. Your day-to-day responsibilities will include partnering with other engineers to design, develop, and deliver new features. As your skills grow so will the size and scope of the projects which you’ll be involved in. Sezzle has a strong culture for promotion with defined paths through Engineering that matches all levels. You’ll be working as part of a full-stack Engineering team which has varied disciplines.

About Sezzle:

Sezzle is a cutting-edge fintech company whose long-standing mission is to financially empower the next generation. Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans. This increase in purchasing power for consumers leads to increased sales and basket sizes for the numerous eCommerce merchants that currently work with Sezzle. 

As the first and only B-Corp in the payments space, Sezzle’s goal is to help everyone pursue financial freedom, and to invest in social good and ethical initiatives that shape a better world. 

At Sezzle, we’re committed to putting purpose alongside profitability. We work hard to maintain rigorous standards of social and environmental performance, accountability, and transparency to build a better world. The employees at Sezzle lean into significant societal and cultural shifts, ensuring internal and external focus on positive impacts that benefit our community.

Interview Process

We believe transparency is important at Sezzle. Regularly providing feedback while setting expectations is part of our culture starting with the interview process. Advancement through each step is not guaranteed.

• Application submitted (you are here)
• Cognitive test (12 min)
• Coding assessment (~1.5 hours)
• Potential English assessment
• Interview with recruiters (30 min)
• Interview with engineers (1 hour)
• Interview with engineering leadership (30-45 min)
• Offer!

Sezzle Technical Stack:

• Golang backend, React / React Native front-end
• Grafana / Loki / Prometheus metrics
• Kubernetes
• AWS
• Amazon Aurora (MySQL) RDS
• Gitlab CI/CD deployments
• Unit, Integration, and end-to-end testing

Responsibilities:

• Be an integral part of the software development lifecycle
• Work as an integrated team member developing new features
• Evaluate and deploy software tools, processes, and metrics
• Provide support and consulting on software systems usage
• Ensure compliance with project plans and industry standards

Ideal Skills and Experience:

• Experience working on single page web applications (SPA)
• Experience with backend API development
• Experience with relational database storage and retrieval
• Familiarity with software engineering tools, software development methodology, and release processes
• BS degree in Computer Science or Engineering, or equivalent experience

About You: 

• A+ character. We are team-first here at Sezzle. 
• A hard-working mentality. It’s early and there is still a lot to build. 
• An excellent communicator. 
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things. 
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. 

What Makes Working at Sezzle Awesome? 

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

Compensation

The compensation range for the role is as follows:

- Junior (0-3 years of experience): 1,500 - 3,000 USD Monthly
- Mid (3-7 years of experience): 2,800 - 5,000 USD Monthly
- Senior (8+ years of experience): 4,600 - 7,500 USD Monthly (Higher band reserved for Golang developers).

Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.

#Li-remote

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

OffSec’s robust cybersecurity courses and unique hands-on, realistic skill-based labs, and our highly-coveted industry certifications across a variety of cybersecurity work roles, are increasingly being required or highly preferred by leading enterprises and government agencies around the world. OffSec is committed to helping improve the cybersecurity posture of enterprises, academia, and nations to upskill and develop their workforces with OffSec’s gold standard in professional cybersecurity training.   

In this role, you will be responsible for supporting the Academy operations, instructors, students, clients and coordinating the execution of the various components of the overall Academy program. You will be supported cross-functionally to achieve execution.

Duties and responsibilities

• Teach, mentor and support learners in various OffSec courses, job roles and learning paths 
• Develop and enhance course curriculum to align with OffSec standards
• Assess live training requirements and recommend optimal delivery formats
• Conduct live streams, offering real-time guidance and demonstrations on handling lab machines, addressing common challenges, and sharing best practices
• Craft well-researched and informative blog posts on various aspects of cybersecurity
• Participate in sales calls with potential and existing clients, showcasing OffSec Academy’s offerings
• Identify resources and prioritize tasks to ensure the success of OffSec Academy’s initiatives
• Monitor and report on performance metrics, ensuring teaching programs deliver value and meet goals
• Work across teams to communicate, manage expectations, provide escalation management, and balance business needs with technical constraints, all while maintaining a focus on customer experience
• Collaborate with all team members, demonstrating a willingness to help and dive into tasks as needed

Qualifications

• OSCP certification is a must have
• Minimum of 3 years of experience working in CyberSecurity, encompassing offense, defense or both
• 2+ years working with higher education institutions or academic-like programs or previous teaching experience 
• CyberSecurity mindset for creative and innovative problem solving
• Excellent written and verbal communication skills with the ability to engage and influence internal and external stakeholders
• A strong drive to continually improve customer experience, success, and engagement, leveraging data and metrics.
• Ability to foster collaboration and facilitate teamwork
• Ability to work a flexible schedule, including international travel to customer locations or training conferences without travel restrictions

Preferred Requirements

• OSCE, OSWP, OSWA, OSWE, OSED, OSMR, OSEE, OSDA certifications.
• Past management experience or a demonstrated record of leadership in previous roles.
• Fluent in Mandarin.

Working conditions

This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office. This position requires travel, and the ability to travel globally without any issues. 

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.