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4m

Operations Engineer - Brisbane

DatacomBrisbane,Queensland,Australia
agileazureAWS

Datacom is hiring a Remote Operations Engineer - Brisbane

Position:  Operations Engineer

Datacom Location:  Anywhere in Australia

 

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

 

About the Role (Your Why)  

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You'll Do

  • Accepting, prioritising and managing Incidents and Requests.
  • Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
  • Performing compliance activities/tasks e.g. Back-up & Health Checks.
  • Proactivity identifying potential issues through our health check regime.
  • Completion and monitoring of patching activities.
  • Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
  • Exposure to BCP/DR methodologies and planning.
  • Creating & managing change requests and assigned tasks.
  • Proactively working with the team & resolver groups on continuous process improvements.
  • The role involves shift work, so you need to be able to work autonomously or part of small team.
  • You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

  • Around 2 (near or above) Years IT experience.
  • Able to produce accurate and concise technical & process documentation.
  • Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
  • Professional in appearance and manner.
  • Clear communication skills.
  • Great attention to detail.
  • Good time management skills.
  • Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

  • MCSA/MCSE/MCITP Certification
  • ITIL V3/4 certification
  • Microsoft SCOM 2016,2019+
  • Paessler PRTG
  • ScienceLogic
  • Microsoft Server 2012,2016, Azure
  • Microsoft Exchange 2013, 2016+
  • AWS
  • Microsoft Active Directory
  • Microsoft PowerShell
  • Virtual Machines
  • Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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4m

Software Asset Manager | Sydney

DatacomSydney,New South Wales,Australia

Datacom is hiring a Remote Software Asset Manager | Sydney

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

The Nuts and Bolts

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Opportunity

You will be joining a fantastic team in our Internal Group Technology organisation who work collaboratively across teams and locations. It is a chance to be part of a group with strong people, customers, and delivery focus.

We’re looking for a proactive, enthusiastic team member interested in being part of a larger group delivering high-quality ITAM solutions to Datacom, aligning the business needs and expectations with the Datacom Stakeholders. This role is ideal for someone experienced in Software Asset Management who is looking for a challenging new opportunity that will provide variety to their career.  

What You’ll Bring

You will bring experience in high-volume ticket management using ITSM tools focusing on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued.

You will have knowledge of key Software Asset Management concepts and processes, plus an awareness of software license metrics, as you will be undertaking a range of exciting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management.

You will be responsible for delivering the key aspects of SAM service for Datacom.

What You’ll Do

In this role you will work collaboratively with The ITAM team, the Internal Group Technology and our client- The users of Datacom. Essentially, the Software Asset Management Analyst will:

  • Management of the Software Request resolver group in the ITSM technology.
  • Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
  • Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
  • Apply the software License Reclamation Policy to software inventory.
  • Support technical teams to install software through the supply of media and keys.
  • Respond to, or escalate, licensing queries from stakeholders.
  • Maintain the Software Renewal calendar.
  • Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
  • Identify and report compliance issues and risks.
  • Supply license entitlement and software inventory data to support operations activities.
  • Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
  • Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
  • Provide quality customer service.
  • Utilise Flexera One, Activate and Cherwell.

Why Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today!

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Datacom is hiring a Remote Software Asset Manager | Auckland

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

The Nuts and Bolts

We have over 6,500 people across our global offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Opportunity

You will be joining a fantastic team in our Internal Group Technology organisation who work collaboratively across teams and locations. It is a chance to be part of a group with strong people, customers, and delivery focus.

We’re looking for a proactive, enthusiastic team member interested in being part of a larger group delivering high-quality ITAM solutions to Datacom, aligning the business needs and expectations with the Datacom Stakeholders. This role is ideal for someone experienced in Software Asset Management who is looking for a challenging new opportunity that will provide variety to their career.  

What You’ll Bring

You will bring experience in high-volume ticket management using ITSM tools focusing on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued.

You will have knowledge of key Software Asset Management concepts and processes, plus an awareness of software license metrics, as you will be undertaking a range of exciting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management.

You will be responsible for delivering the key aspects of SAM service for Datacom.

What You’ll Do

In this role you will work collaboratively with The ITAM team, the Internal Group Technology and our client- The users of Datacom. Essentially, the Software Asset Management Analyst will:

  • Management of the Software Request resolver group in the ITSM technology.
  • Maintain the Software Asset Register, and all supporting Proof of Entitlement and Contract evidence, in collaboration with the Software Asset Manager, the customer, application owners, procurement/finance, and contract stakeholders.
  • Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
  • Apply the software License Reclamation Policy to software inventory.
  • Support technical teams to install software through the supply of media and keys.
  • Respond to, or escalate, licensing queries from stakeholders.
  • Maintain the Software Renewal calendar.
  • Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
  • Identify and report compliance issues and risks.
  • Supply license entitlement and software inventory data to support operations activities.
  • Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
  • Adhere to the SAM Processes, Policies, and Procedures documented. Identify non-adherence and escalate for review.
  • Provide quality customer service.
  • Utilise Flexera One, Activate and Cherwell.

Why Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today!

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Datacom is hiring a Remote Datacom Early Careers Program: Logistics Coordinator

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

We have an exciting new opportunity in both our Wellington and Auckland Warehouse.

The role of a Logistics coordinator plays an essential role in our Onsite solutions team. As an entry level role, reporting to the National Operations, Warehousing, Logistics, Repair and Build Lead, the Warehouse Logistics coordinator is responsible for receiving, handling, sorting, scanning and dispatching goods within the warehouse.

You will play a key in supporting our frontline services by:

  • Receive, scan, sort and place incoming goods on shelves
  • Coordinate and track the loading and unloading of containers or vehicles of goods, both inwards and outwards
  • Monitor computer systems to obtain details of stock quantity and location
  • Organisation of the day-to-day workflow
  • Responsible for ensuring the physical security of the operating environment and, support the correct processes for tracking stock
  • Identify opportunities for continuous improvement to build a culture of service excellence
  • Actively be a part of an effective team that works collaboratively toward achieving the organisation’s goals
  • Promote a positive culture within the team

What you'll bring

To be successful for this role, you will have had some previous experience or knowledge in a warehousing distribution or logistics environment. You will have the ability to work independently with solid time management skills to ensure work is completed in a timely manner. This is an physically active role moving equipment, boxes and pallets, picking and packing items in a busy environment. You will have clear and concise communication skills that will enable you to build strong rapport with key external and internal stakeholders. You will have proven analytical and problem-solving skills that can be best utilised to identify opportunities that improve system processes. With your strong computer knowledge and proactive ability to learn systems quickly, you must be ready to hit the ground running. Ultimately, you will possess a deep pride in what you do and the strong work ethic to fit into a committed and delivery focused team. Knowledge and application of the Health and Safety at Work Act 2015 is required.

The Nuts and Bolts

We have over 6,700 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

If this sounds like the opportunity for you, apply now!

Employee's at Datacom have access to a range of benefits including;

  • Datacare: Our Employee Assistance Program Program enables our people and their immediate family to access confidential coaching and support services with qualified professionals.
  • Health & Lifestyle: Everything from discounted gym memberships to flu shots, health assessments and discounted insurances.
  • Finance & Super: These benefits include banking offers, superannuation packages, and financial support schemes.
  • Discounts galore: Employees have access to a range from special offers and discounts from Car purchasing and travel to Tech equipment.

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Daxko is hiring a Remote Customer Service Advocate - Accounting Specialist

Job Description

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko’s Customer Service Team is looking for a WOW-provider to support its Operations and Accounting software. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you’re up to the task? 

The Customer Service Advocate – Accounting Specialist reports to the Customer Service Team Lead on our Nonprofit Daxko product.

What you'll be responsible for...

  • Talk the Talk.  Effectively communicate with staff at all levels in an organization and more specifically with CFOs, accountants, business managers, and auditors.
  • Answer the S.O.S.  Answer product questions and clearly explain technical concepts to a non-technical audience. 
  • Show them the way.  Help customers better utilize our software by providing best-practice consulting and on the spot product training.
  • Fix problems.  Be prepared to investigate and diagnose system issues via research and testing.  
  • Own it.  You’ll need to think for yourself, take initiative, and act innovatively to help our customers and Daxko succeed.
  • Hit the bulls-eye.  You’ll have goals around call volume and quality.  Aim high…
  • Share your stats.  We don’t need to know your shoe size, but we will need you to report on various performance metrics.
  • Never stop learning.  Participate in team trainings and professional development opportunities in order to become an expert.

Qualifications

Required Skills/Abilities:

  • Accounting knowledge is a must
  • Self-starter mentality with the ability to take ownership of individual work
  • Strong interpersonal and communication skills
  • Strong computer and multi-tasking skills
  • Create, build, and maintain relationships and rapport with clients
  • Identify complex problems and information to develop and evaluate options and implement solutions
  • Ability to work comfortably in a fast-paced, high-volume call center environment
  • Ability to handle stressful situations or dissatisfied customers
  • Train and teach others how to use product(s)
  • Availability to work 8 hours each day, Monday through Friday with periodic on-call time

Required Education and Experience:

  • Bachelor’s degree with an Accounting Major/Minor or related field OR two (2+) years of accounting experience

Preferred Education and Experience:

  • Bachelor’s degree with an Accounting Major/Minor or related field
  • 1+ years of relevant experience
    • Customer Service Experience
    • Technical, help-desk, or support experience
    • Experience using a CRM software, such as Salesforce

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Daxko is hiring a Remote Operations Data Analyst

Job Description

The Operations Data Analyst within our Experience Operations team is instrumental in elevating our customer service by providing data-driven insights. Leveraging expertise in data analysis, they inform Experience Leadership, optimize support strategies, and boost overall customer satisfaction. Reporting to the Sr. Director, Operations, this role is pivotal in driving efficiency and enhancing customer experience.

Qualifications

  • Proven experience in data analysis and data-driven analytical problem solving 
  • Strong proficiency in data analytics tools, with a keen ability to interpret, report, and derive meaningful insights from large data sets 
  • Excellent communication skills, with the ability to present complex, technical data findings clearly and persuasively to non-technical audiences 
  • Demonstrated ability to collaborate effectively with cross-functional teams, fostering a data-driven culture within the organization 
  • Strong organizational and project management skills, with the capability to manage multiple priorities and deliver timely, detail-oriented results in a fast-paced environment 
  • Bachelor's degree in a related field or equivalent experience 
  • Strong working knowledge of Salesforce, Microsoft Office Suite, and/or related software 
  • Experience with statistical software 

In your day to day, you will:

  • Utilize advanced analytical techniques to analyze customer support data, identify trends and patterns, and provide actionable insights to improve customer experience 
  • Develop and maintain comprehensive reports and dashboards to monitor customer support performance metrics and Key Performance Indicators (KPIs) 
  • Maintain Quarterly Business Reviews (QBR) and Board reporting standards 
  • Work closely with Experience leaders and customer support teams to understand data requirements and deliver meaningful insights that drive performance improvement 
  • Facilitate data-driven discussions and decision-making processes to enhance customer support strategies and operations 
  • Establish and refine KPIs specific to customer support, ensuring they align with organizational goals and objectives 
  • Regularly monitor and analyze KPIs to assess the effectiveness of customer support initiatives and identify areas for improvement 
  • Employ advanced data visualization techniques to present complex data in an understandable and impactful manner 
  • Create compelling presentations and reports to communicate findings and recommendations to Experience Leadership and other stakeholders 
  • Collaborate with Quality Assurance Analysts, IT specialists, and other Experience team members to ensure seamless data integration, accurate data processing, and effective information sharing 

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Community Action Washington Counties Current Openings is hiring a Remote Bilingual Assistant Family Advocate - Temporary

This position is open to internal candidates who are fluent in Karen and English to work in the summer of 2024 (mid June through mid August).

Job Summary:Under the direction of the Family Services Manager, this position provides recruitment and family services support for bilingual Head Start and Early Head Start families in preparation for the upcoming program term. The position supports registration and recruitment for the upcoming school year, including door knocking, tabling at events, application intake with families, file management, and frequent communication with the Enrollment and Family Services teams. Successful candidates must have a strong passion for talking to others about Head Start and Early Head Start; be able to describe program outcomes and benefits; and have demonstrated experience in communicating effectively and interacting and building relationships with individuals with diverse social, cultural, and economic backgrounds. The job posting will describe the specific language needs of the position.

Essential Functions:

Duties and Responsibilities:

  • Assist in the administration of registrations, including setting up/taking down, preparing materials, and completing

paperwork with families.

  • Collect and briefly review applications and documents for accuracy and completeness.
  • Utilize bilingual ability or partner with an interpreter to communicate with families, as needed.
  • Assisting families in completing applications for Head Start/Early Head Start.
  • Assist with planning, and participate in recruitment activities, including travel around Ramsey County to visit community partners, apartment buildings, etc. to supply materials, staff recruitment tables, and talk with families about the Head Start/Early Head Start Program.
  • Document all recruitment efforts on the applicable recruitment tracking database.
  • Assist Family Advocates with family services duties for full day full year participants, as needed.
  • Other duties as assigned.

Safety: Responsible for conducting all duties in a safe manner.

Affirmative Action: Responsible for following the affirmative action plan as set forth and signed by the Board of Directors.

Education & Experience: High School diploma or GED equivalent. Experience in a Head Start Program required.

Abilities and Skills:Strong public relations skills. Must be able to work under stressful conditions and be able to maintain confidentiality regarding families’ financial information, circumstances, and personal information. Must be able to relate to and communicate effectively with varied socio-economic and multi-ethnic groups and/or individuals about the key elements of the Head Start and Early Head Start programs. Must be able to fluently speak both English and the secondary language as specified by the posted position. Must possess a valid driver’s license, personal vehicle insurance, and reliable transportation on a daily basis.

Core Technology Competency:Level 2 - Intermediate 1

Work Knowledge:Must have general office and organizational writing and editing skills. Must be knowledgeable about ChildPlus and Google Suite, including spreadsheets. Desktop publishing and spreadsheet knowledge is a plus. Must be a current Community Action Partnership of Ramsey & Washington Counties employee. Accustomed to maintaining confidentiality.

Physical Requirements:Normal office physical exertion required. Recruitment activities will often require traveling between locations, assembling paperwork packets, bringing stacks of paperwork and other recruitment materials to various locations, and staffing information tables within the community.

Mental Requirements:This position requires an awareness of deadlines, the ability to handle and prioritize multiple tasks, and the ability to function independently. Strong candidates would be able to speak comfortably and accurately about all of the Head Start/Early Head Start program offerings and help families to understand the benefits of enrolling in the program.

Environmental Requirements:Normal office environment. Recruitment activities include visiting community partners, apartment buildings, door knocking, and staffing information tables at community locations, including being outdoors.

Department:Head Start Family Services

Schedule:40 Hours/Week, M-F, Seasonal, Temporary

Starting Salary Range: $20.07/hr - $22.09/hr

Languages Required: Karen

Remote Capability:This position has 0% remote capability.

Posting Dates:3/29/2024 - 4/5/2024

Benefits:Community Action offers excellent benefits including generous paid time off (PTO), paid holidays (14), health, dental & life insurance, retirement, employee discount programs and more.

Background Checks:Community Action conducts criminal background checks at the time of hire. Some positions require additional fingerprint and photo verification. Not all backgrounds are a barrier to employment.

Community Action is an Equal Opportunity Employer and will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

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Community Action Washington Counties Current Openings is hiring a Remote Foreman

Job Summary:The Weatherization Foreman is responsible for managing a highly-skilled carpentry team that performs

weatherization retrofitting measures in residential buildings. Under the supervision of the Assistant Director of

Operations, the Weatherization Foreman is responsible for actively leading the weatherization crew members -

ensuring all are adequately trained, completing jobs efficiently, performing and recording work accurately, and are

following all applicable regulations, requirements, and policies. This position requires an understanding of WAP

(Weatherization Assistance Program) production goals and the ability to coordinate the weatherization crews to meet

these goals, following all applicable policies and regulations.

Essential Functions(Not All Inclusive):

Duties and Responsibilities:

  • Assign carpentry crews to specific jobs/projects based on crew availability and experience, as well as project

characteristics and complexity. Allocate general and daily responsibilities of crews (Journeymen and

Apprentices).

  • Establish, manage, and monitor weekly crew schedules and job duties; incorporate backup plans for each

crew and team member at all times to account for unforeseen changes in projects or personnel. Work closely

with the Scheduling Team to ensure crew calendars are fully booked/utilized and planned/communicated in

advance.

  • Monitor daily and weekly crew attendance. Ensure crew timesheets are accurate, correct, and aligned with

work performed and associated work order fund codes. Confirm that crew timesheets are recorded/entered

into the time reporting system and by the required deadlines each week.

  • Review project job books prior to releasing work to the crews and once crew work has been completed - to

ensure that all required paperwork and process steps have been completed.

  • Coordinate crew tasks according to priorities and plans, ensuring jobs are completed efficiently and in a

timely manner. Visit jobs/projects frequently to monitor progress and provide crews with any guidance,

support, or additional materials/resources required to keep projects moving efficiently toward completion.

Assist with and/or perform carpentry work on projects/jobs as required/needed.

  • Ensure manpower and resources are adequate for individual jobs/projects as well as overall, long-term

production plans and expectations.

  • Responsible for setting and achieving goals for reduction in overhead hours and crew reworks and report on

progress to Quality Assurance Manager and Assistant Director of Operations.

  • Ensure the crews have enough materials to complete their jobs, notify office/admin staff and/or management

when warehouse materials are low and need to be ordered. Receive material at the warehouse dock and

verify everything that was ordered was received.

Safety:Responsible for conducting all duties in a safe manner. Ensuring the safety of the Journeymen and Apprentices

as well as themselves, following all applicable OSHA and SWS guidelines. This role is also responsible for ensuring that

PPE, tools, and materials are used safely and correctly.

Education and Experience:

  • Minimum of three years’ experience in residential construction including retrofitting and/or remodeling/insulating existing homes. Five years of experience is preferred.
  • Experience in the Department of Energy Weatherization Assistance Program and/or utility sponsored weatherization programs strongly preferred.
  • Experienced in the use of blower doors, infrared cameras, pressure diagnostic equipment, worst case draft tests and other electronic diagnostic equipment commonly used in weatherization and housing retrofitting programs strongly preferred.
  • Experience with Google applications such as g-mail, google docs, etc.
  • Must successfully pass a criminal background check.
  • Ability and willingness to obtain BPI Crew Leader Certification within one year, upon request.

Abilities and Skills: In order to be successful in this position, the person will at minimum need to possess the following

abilities and skills:

  • Ability to work with low income and diverse ethnic groups and individuals.
  • Good oral and written communication skills, with strong attention to detail
  • Time Management and organizational skills; ability to track and monitor multiple client jobs and department projects at the same time.
  • Must be self-motivated and have the ability to work independently or as a member of a team. Must be able to delegate tasks in a direct, tactful & respectful manner.
  • Must be able to relate to and communicate effectively with varied socio-economic multiethnic groups and/or individuals.
  • Computer proficiency in using Microsoft Office Suite (Access, Word, Excel) and Google docs is required.
  • Experience implementing a program or service for low-income individuals in culturally and economically diverse populations, highly desirable.

Core Technology Competency:Level 1 – Intermediate 1

Driver’s License: A valid driver's license and reliable transportation on a daily basis is required. No major violations and

no more than two minor violations in the last five years. Clean driving records are preferred.

Physical Requirements: Must be able to successfully pass a Department of Transportation (DOT) medical examination.

Must pass pre-placement physical testing (CRT). Physical exertion required: climbing heights; must be able to lift up to

50 pounds. Must be able to crawl, climb, and otherwise move about in confined spaces, often in dusty and dirty work

sites.

Mental Requirements: This position requires an awareness of deadlines, the ability to handle and prioritize multiple

tasks, and the ability to function independently. Position requires strong math and organizational skills. Requires the

ability to manage in a team environment.

Environmental Requirements:Physical work environment includes dirt, dust, cold, heat, potentially hazardous

materials and potential exposure to airborne fibers such as asbestos, fiberglass, cellulose and gasses such as natural

gas, carbon monoxide, radon and others. Ability to work in substandard housing conditions including temperature

variations, mold, mildew, vermiculite, strong odors, household pets and various pests.

Department:Energy Conservation

Salary: $45.21/ hr

Schedule: 40-50 Hours/Week, 4-5 days/week

This position is ineligible for telework.

Benefits: Community Action offers excellent benefits including generous paid time off (PTO), paid holidays, health, dental & life insurance, retirement, employee discount programs and more.

Background Checks: Community Action conducts criminal background checks at the time of hire. Some positions require additional fingerprint and photo verification. Not all backgrounds are a barrier to employment.

Posting Dates: 3/28/2023- Until Filled

Community Action is an Equal Opportunity Employer and will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

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26m

Product Analyst, B2B

CalmRemote, United States

Calm is hiring a Remote Product Analyst, B2B

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

The Data Science team focuses on helping drive business outcomes across Calm. The business problem comes first (what are we trying to solve?), and the analysis follows (how do we best solve this problem?). Sometimes the solution is straightforward and sometimes it is highly complex—we always rely on data to drive our solutions. 

What You’ll Do

As a Product Analyst for Calm’s B2B business you will be responsible for data products and analyses to support both external B2B customers as well as internal product and go-to-market teams. You will help drive quality analytics practices end-to-end: From building tracking plans for new product features, to delivering analysis-backed recommendations to B2B business leaders. Your role will be critical to delivering the key data points and insights to decision makers, helping move the company forward.

You will:

  • Produce ad-hoc analyses on data across various sources (e.g. event streams, salesforce, application data), translating results into actionable summaries and recommendations
  • Build and maintain operational dashboards in BI tools to enable internal partners to answer their most common questions
  • Engineer data models for our production pipeline, which feed into high visibility dashboards critical for stakeholder decision-making
  • Partner with product managers and engineers to develop tracking plans to ensure high quality data is available for performance measurement and analysis
  • Serve as a bridge between Calm’s B2B product and go-to-market teams. For example, tying operational initiatives (e.g. marketing campaigns) to product outcomes (e.g. new users) and vice-versa.

Some past projects include:

  • Building a customer reporting dashboard to enable our Customer Success team to deliver trustworthy and insightful reports to our customers
  • Supporting the end-to-end analytics needs for a new product launch: From ensuring required tracking is in place to presenting success metric readouts to product leadership
  • Working closely with sales operations, finance and data engineering teams to build a company KPI dashboard for the B2B leadership team
  • Partnering with Customer Success managers and data teams from B2B external customers to deliver high-value reporting products

Who You Are

  • Experience working in a product analytics tool such as Amplitude, Mixpanel or Heap
  • Prior experience and enthusiasm for building and maintaining data products in a BI tool (e.g. Tableau, Looker, Power BI)
  • Experience building data models, preferably using dbt
  • Ability to translate non-technical business requirements into technical solutions, and translate technical solutions to business outcomes
  • Proven track record of building relationships and influencing others within and across immediate working groups
  • Hands-on experience building data documentation and testing practices
  • Comfortable being an early team member and navigating ambiguity
  • Experience working with cloud based data warehouses like Google BigQuery, Redshift, or Snowflake

Nice to Haves

  • Prior experience working with a subscription or B2B SaaS business

Minimum Requirements

  • 5 years of relevant experience
  • 4+ years of experience in an Analyst or Data Science role
  • Strong proficiency in SQL

The base salary ranges below represent the low and high end of Calm’s salary range for this position in various geographic locations. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, experience and other qualifications. 

In the United States, Calm has four geographic pay zones. For this position, the base pay ranges for candidates in each zone are: 

Zone A: $131,200 - $183,700

Zone B: $118,080 - $165,330

Zone C: $111,520 - $156,145

Zone D: $104,960 - 146,960

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation, assistance completing any forms, or to otherwise participate in the application process. You can reach the Recruiting team at recruitingaccommodations@calm.com 

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.


Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

#LI-Remote

See more jobs at Calm

Apply for this job

26m

Senior Analytics Engineer

CalmRemote, United States
remote-firsttableauairflowsqlB2BDesignc++python

Calm is hiring a Remote Senior Analytics Engineer

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

The data science team focuses on helping drive business outcomes across Calm. The business problem comes first (what are we trying to solve?), and the analysis follows (how do we best solve this problem?). Sometimes the solution is straightforward and sometimes it is highly complex—we always rely on data to drive our solutions.  

What You’ll Do

As a Senior Analytics Engineer you will take a leading role designing and developing scalable data models that power our data-as-a-product offerings for external customers, as well as data products serving internal analysis, experimentation and reporting across our entire business. You will collaborate with key stakeholders across our product, engineering, operations and data science teams to understand our various first and third party data sources and translate this knowledge into performant analytical data models.

You will:

  • Lead the development of data models powering our data-as-a-product offering for B2B customers
  • Design and build data models to enable experimentation, machine-learning, analysis and reporting
  • Collaborate with partners across technical and non-technical teams to bridge the gap between data and action 
  • Inform key decision makers about the state of the business through internal data products
  • Partner with data scientists to drive strategic decisions through data-driven analysis
  • Own the development, testing, documentation and evangelism of our core data models
  • Utilize analytical tools such as Mode and Tableau to help our business and data science partners to build actionable insights
  • Develop strong cross-functional partnerships across Calm to drive success

Some past projects include:

  • Partnering with Data Engineering to set up a reporting system in BigQuery from scratch. This included data replication, infrastructure setup, dbt model creation, and integration with reporting endpoints
  • Developing and implementing a testing and alerting system for critical data products
  • Architecting the data warehouse to serve many internal data consumers (e.g.analysts, engineers, product managers, operations managers)
  • Building an efficient and scalable data pipeline for high-volume events in the data warehouse

Who You Are

  • Extensive experience with data modeling and analyzing large scale data with modern cloud computing platforms. Experience with dbt strongly preferred
  • Strong proficiency in SQL
  • Experience with data pipeline development tools in a modern data stack such as dbt, Databricks, Redshift, BigQuery, and Airflow
  • Prior experience in Python
  • Ability to translate non-technical business requirements into technical solutions, and translate technical solutions to business outcomes
  • Strong relationship management and presentation skills
  • Hands-on experiencing building data documentation and testing practices
  • Pragmatism: balancing scrappiness and rigor

Nice to Haves

  • Experience building data products for external customers
  • Prior work experience in a subscription business or B2B SaaS
  • Experience working with tools in a data lake architecture (e.g. Spark)

Minimum Requirements

  • 8 years of relevant experience
  • 4+ years of experience in analytics
  • Strong proficiency in SQL

The base salary ranges below represent the low and high end of Calm’s salary range for this position in various geographic locations. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, experience and other qualifications. 

In the United States, Calm has four geographic pay zones. For this position, the base pay ranges for candidates in each zone are: 

Zone A: $174,000 - $243,600

Zone B: $156,600 - $219,240

Zone C: $147,900 - $207,060

Zone D: $139,200 - $194,880

This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact Calm’s Recruiting team if you need a reasonable accommodation, assistance completing any forms, or to otherwise participate in the application process. You can reach the Recruiting team at recruitingaccommodations@calm.com 

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.


Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

#LI-Remote

See more jobs at Calm

Apply for this job

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