Snowflake is seeking an Educational Services Coordinator (Japan) dedicated to supporting all aspects of technical training delivery and providing customer support primarily for our customers/partners/internal teams located in APAC, with a focus on the Japan region.

This position will be part of the Education Services Operations team and work closely with delivery, curriculum development, and other program teams to manage the day-to-day of a fast-paced customer training business. This role requires solid experience with LMS and eCommerce administration, coordination of virtual and onsite training events, public class management, customer support, and financial and analytical reporting.

Primary Responsibilities:

• LMS administration to create and support public and private training events in multiple timezones, regions, currencies, etc. as well as other training offerings like On-Demand Courses and Certification Exams. 
• Provide support for the SnowPro Certification program including candidate inquiries, account management, exam registrations, badge issuance, and policy enforcement.
• Manage regional public and private class schedules, instructor assignments, facility/classroom reservations, student registration, class rosters, post-class surveys, and instructor-led class logistics.
• Provide eCommerce support and assist with customer payment issues, refunds, discounts, invoicing, and general inquiries.
• Provide support as needed for global customers and internal teams which will require after/off-hours support. 
• Accurately maintain monthly/quarterly revenue, expense, utilization, and enrollment data and reports.
• Accurately maintain backlog reports and ensure customers are notified of unused purchases and expiration dates.
• Create and maintain internal “How To” articles, process documentation, notification templates, etc.
• Provide internal LMS system support by responding to inquiries regarding instructor assignments and system access.
• Coordinate the distribution of training materials to customers via the LMS platform in accordance with Snowflake policies.
• Manage the provision and distribution of student lab access as required.
• Basic Salesforce knowledge of opportunities, quotes, accounts, contacts, etc., and the ability to build and maintain Salesforce reports.
• Communicate with regional sales teams to provide public schedule updates, promotions, course updates/releases, and other announcements as needed.
• Provide timezone-specific coverage for Japan as needed.

Key Focus Areas:

• Customer support: Providing exceptional support to our current and potential customers and partners through cases, email, chat, documentation and FAQs.  
• Customer Training Business Knowledge: Keen understanding of the business requirements to meet revenue and margin goals. Familiarity with technical training techniques and methodology that creates a highly effective end-user training experience.  
• Provide excellent customer and instructor support for Japan deliveries along with general coverage for all global clients.
• Training delivery: Participate in weekly scheduling meetings with Delivery management and provide required data for keep/cancel decisions, confirm and communicate instructor assignments, and ensure the LMS, Instructor Schedule and all related reports are accurate. 

Our Ideal Candidate:

• BA/BS degree and 3-5 years of experience with resource and customer training coordination.
• Exceptional communication skills while multitasking in a fast-paced environment
• Able to provide bilingual support in Japanese and English
• Self-starter who can prioritize and accurately complete work on concurrent projects and tasks with minimal supervision
• Acute attention to detail
• Learns quickly and takes both initiative and responsibility for their work
• Adept at process formulation and cross-functional collaboration
• Knowledge of SeerTech (LMS), Salesforce/Financial Force, GSuite (ex. google sheets/docs, Gmail, groups, calendar), Slack, Salesforce Cases (or other case management tools), MS Excel, SurveyMonkey, Tableau (or other BI tools) is a big plus!

About The Role:

This Senior Python Engineer will be one of the founding members joining the Machine Learning Team that pioneers the path to bringing machine learning into our daily operations.  We don’t expect you to have machine learning experience, just the desire to learn and grow with the role.  This role will be  joining a team that is responsible for achieving the highest customer satisfaction, whilst minimizing costs over millions of roadside assistance dispatches each year.  The ideal candidate brings their experience in Python, their drive and passion to learn Machine Learning systems and hits the gas pedal to help supercharge the team.  What better way to do that than with the Data Science and Analytics team as part of your pit crew to help.  Are you a Python driver that can recommend strategies for improving system applications and services and a focus on ease of deployment, security, reliability, stability, availability and performance and up for a challenge?

Key Outcomes:

• Deliver products/systems through their full life cycle, from idea conception, technical planning, implementation, launch, measurement, and maintenance/iteration.
• Contribute to developing a strong culture of quality, availability, and security through attention to detail and by supporting industry leading best practices
• Drive optimal solution design collaborating with product owners, architects, operations, client services, and cross-functional teams to move fast on creating solutions to client and business problems and as well as be able to identify and act on new opportunities

Qualifications:

• CS or Engineering related Degree
• Experience building large, complex systems, particularly web services, RESTful APIs, and continuous integration and delivery.
• 3-5 years of experience in software application development and design experience.
• 5+ years experience in Python. 
• Understand fundamental design principles behind a scalable application.
• Excellent communication skills, with the ability to interact with other teams.
• Motivated to understand the nuances of data and its impact on the business.

Nice to Haves:

• Machine Learning
• SQL
• #LI-REMOTE

The Construction Coordinator is a key part of the store development team, working with the design, construction and facilities team to support our scale through vendor management, material research, project coordination and budget controls. This position will work closely with design managers and construction managers to help procure all Owner Supplied Materials (OSM) for new locations. The position is responsible for evaluating existing and finding new vendors and materials that will help the department scale to rapid growth. This position will support the Construction Managers with project coordination from pre-construction through Turnover. It is critical to have attention to detail, a knack for organization, and a collaborative attitude. He/she will work closely with the construction team to place and track purchase orders, source material samples, and provide local logistical support during the construction period of new locations. This position will report into the Store Development construction team, with high impact on store development lifecycles and capital budgets. 

Core Responsibilities:

New Restaurant Procurement

• Order and organizeall owner supplied materials (OSM) from drawings release, to site delivery for assigned projects. 
• Working with Construction Documents to check responsibility schedules, finish schedules are accurate in bid documents. Also, verifying that material and equipment takeoffs done by vendors for accuracy.
• Work with designer, construction manager and/or general contractor to resolve problems associated with material availability, back orders, items not received, and/or damaged goods.
• Coordinate delivery of materials and equipment to construction sites.
• Identifying cost saving opportunities to ensure gaining the highest value per budget spent.
• Manage budget for Owner Supplied Materials (OSM) by working directly with the accounting team to cut Pos and track budget spent per project.   

Construction Coordination

• Generate and send Items Ordered List to general contractor; proactively communicate updates/changes.
• Issue and track general contractor Work Authorizations/Contracts, Change Orders, Payment Applications and material RFQs.
• Work with general contractor to create Store Delivery Schedule, issue to team members and vendors as required.
• Review Invoices, identify/resolve billing discrepancies, provide approval to Accounts Payable, as needed.
• Participate in project schedule meetings and assist in date management. Track key milestone dates and communicate required information to internal and external team members, as needed.
• Assist construction manager as point of contact, when needed and as designated. Support project administrative needs including but not limited to maintaining project files, note-taking/meeting minutes, distribution of notes/meeting minutes, fielding of calls/questions.
• Work with construction managers to issue and monitor items on the Punch List checklist. Working with construction manager, maintains communication with cross functional team regarding progress.
• Collect Closeout Documents & distribute to the clinic to include but not limited to the following: As-built Drawings, Contact Sheets, Lien Waivers, Contractor Full Warranty, Subcontractor Warranties, Flame spread data for construction materials, Product Data, Test and Balance Report. Also include Life Safety Code Binder Documents: PM LSC Survey checklist, Furniture Flame Spread Data, Sample checklist logs (as needed)
• Lucernex Management – schedule changes, file + information management 
• Assisting in special projects of operating storerequests for additional equipment or renovation requests.
• Manage shop drawing review process and archive/library for projects. Ensure vendor drawings meet our specifications and that design managers and/or construction managers have reviewed and signed off on schedule. 

About you:

• 3-5 years of experience in construction purchasing, preferably for a retailer or a general contractor.
• Experience with issuing purchase orders and vendor management.
• Ability to read and interpret construction documents.
• Strong oral, written and interpersonal communication skills
• Customer service aptitude and willingness to work as part of a team.
• Must be able to multi-task, to meet various deadlines and handle shifting project priorities.
• Should be familiar with technical business applications i.e. MS Office program
• Avid negotiator with high sense of budget ownership.
• A self starter with the ability to work with minimal supervision.
• Keen eye for details and finding errors. 

Preferred Qualifications:

• Bachelor degree in construction management, interior design, architecture or business.
• In depth understanding of construction practices and detailing.
• Experience in the hospitality sector, preferably fast casual restaurant with kitchen equipment purchasing.
• Experience dealing with vendor legal agreements.

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

As a Deal Desk Manager EMEA you will be concentrating on complex software licensing deals within the Financial Services domain. You’ll use a mixture of critical thinking, creativity, and excellent communication and relationship building skills.  Success in this position requires you to be a self-starter with proven problem-solving skills capable of quickly adapting to fluent business policies and commercial strategies.  
 
What you'll be doing:
•    As the subject matter expert, lead the process and the relevant stakeholders for deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations.
•    Support Sales team in negotiation of contract structure and pricing in compliance with Appian's internal policies while maximizing value to the customer and Appian.
•    Guide optimal use of quote and opportunity management tools to accelerate sales cycles and drive collection of actionable business data.
•    Facilitate alignment and communication between Appian’s Sales Teams, and internal stakeholders, including Finance, Legal, Engineering, and Product teams, and external customers/partners to promptly resolve business/issues and foster productive interactions.
•    Validate all aspects of agreement packages for accuracy and compliance with Appian’s business practices and approvals process and maintain responsiveness.
•    Cultivate best practices through analyses, projects and reporting contributing to the continued growth of Appian’s Sales team and Deal Desk.
•    Support in developing training materials, sales examples and engage in regular training sessions with Sales teams.

Required Skills & Experience:

•    Good knowledge of software licensing and pricing.
•    Good knowledge of software contracts and revenue recognition policies.
•    Negotiation experience and competence.  Ability to work to understand the interests behind positions and get past objections to workable solutions.
•    Experience using CRM and CPQ systems.
•    Set to take action and work independently, although support is there when you need it. Driven to complete tasks through impact and undertake a proactive approach to achieve this.
•    Ownership mentality. Possess the character to act with integrity for the best interests of the entire organization.
•    Comfortable with ambiguity and working in a rapidly evolving environment and fluent business rules. 
•    Comfortable with change and having the ability to adapt quickly. 
•    Detail oriented. Must be organized and able to stay on top of fast-moving information and tasks.
•    Process focused by nature. You like order and having things documented for easy reference.
•    Bachelor’s degree in finance, economics, sales, or a business-related field. Minimum of 5 years of experience in related role (Deal Desk, Sales Operations, and/or Finance/Pricing experience preferred)
 

TouchBistro is looking for aMobile Software Developer (React Native). Our POS system is evolving and our customers are demanding more product capabilities and more flexibility with the current feature set. As a member of the Technology team, you will have the chance to work on some of our current product's Android features to help deliver and iterate on solutions that meet these demands.

Our current stack is built around React Native! We are looking for an experienced developer with a similar mindset to join our team. As a member of TouchBistro, you will be a part of a close-knit group of experienced developers with a birds-eye view of all software development activities at TouchBistro. Our mission is to make our developers productive and fearless, to reduce toil, and to remove obstacles from our product development teams, while building the best restaurant software available in the market. We act as a force multiplier for the teams writing software for our customers.

Your Day-to-Day

• Create features using Typescript that are robust, well designed and tested 
• Collaborate with lead developers to ensure features are implemented in an efficient, testable and scalable manner, and providing code reviews for the team
• Analyze, define and break down feature work into small shippable components and help lead estimation efforts on your team
• Ensure quality through building automated tests (unit / end to end) 
• Keep up-to-date with best practices and tooling from the Android community
• Participate in daily and weekly scrum ceremonies
• Openly collaborate with your team to solve problems and learn from failures
• Fix it! Ship it! Own it!

All About You

• You have 3-5 years of experience developing React Native Android apps in a production setting 
• You have at least 2 years of experience developing applications in a production environment.
• You have extensive knowledge and experience with Typescript/Javascript, React Native, Redux, Native Modules 
• You have experience with Jest, Git, Gradle, Yarn, Native APIs for Android 
• You have experience with networking and RESTful APIs 
• You have experience with SQLite or similar relational databases 
• You have experience working in large monorepos, modular codebases with multiple developers, enforcing design patterns and good practices
• You have experience maintaining or consuming continuous integration/deployment pipelines
• You have experience with observability systems (we use Datadog and Sentry)
• You have exceptional communication skills 
• You have experience working on teams in an agile-scrum environment

Nice to haves

• You have knowledge of Java, Kotlin, and SQL

Please note:This role is open to residents of Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland or PEI.

Available Locations: Remote, US

Practice Leader - Network Services - Professional Services

About the role:

Overview:

We are seeking a highly motivated and experienced Practice Leader for our product portfolios: Practice Leader - Network Services - Professional Services to join our growing team. The Practice Leader will be responsible for: 

Responsibilities:

• Act as a product manager of professional services specifically in: Network Services
• Prioritizes and executes on building offerings based on alignment with strategic vision.
• Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions.
• Execute on building PS offerings based on direction from Leadership.
• Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
• Leads effort to create and maintain selling and delivery enablement.
• Creates service offerings that are in-line with quick wins.
• Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc.
• Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
• Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
• Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.

Qualifications:

• Bachelor's degree in Business, Information Technology, or a related field.
• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Strong understanding of the professional services landscape, including both internal and partner-provided services.
• Excellent Prior work experience as a Product Manager, Practice Manager
• Knowledge and familiarity with the Software Development Life Cycle
• Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
• Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
• Proven ability to effectively interact with and influence senior executives and team members
• Communication, negotiation, and interpersonal skills.
• Experienced in giving and receiving constructive feedback
• Ability to thrive in a fast-paced, unpredictable environment
• Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
• Experience with Jira and Salesforce (or similar CRM tool) is a plus.
• Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
• Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.

About the role:

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support teamwithin the umbrella of the Global Technical Support organization. You will resolve complex customer problems and improve support across all teams. Your work will be collaborative, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.  

The ideal candidate will have a strong technical background, experience in a technical support role, proven customer-facing skills, and strong communication skills. You understand the day-to-day aspects of customer support, including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

• Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
• Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field.
• 2-5 years of experience in support, engineering, or other technical role.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work flexible hours. Some holidays and On-Call may be required.
• Multi-lingual candidate - must have the highest fluency in German and English.

An ideal candidate also has:

• Experience with SaaS platform operations or you like tinkering with python, JSON, scripting, databases, or cloud systems. 
• Experience working with global teams.