Who we are

We are a leader in mobile technology, providing innovative solutions to 1.2 billion consumers. In an ever-increasing digital world, we help businesses grow their digital reach & toolkits to optimize user experience, increase engagement, attract new customers, and boost their revenues.

Think of performance marketing but on steroids as our top-notch marketers and engineers build digital journeys through an omnichannel marketing approach like no other. Currently, we work with the biggest names in Telco, Insurance, Education, FMCGs, and Retail in over 45 countries in Latin America, Africa, the Middle East, and South-East Asia.

The role:

The Account Manager is one of the main points of contact between the client and Upstream’s internal resources, playing a key role in the materialization of the Account Plan and achievement of the account targets (commercial, financial, product).

This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance while having the opportunity to gain valuable international business experience on large mobile marketing projects.

The role is based in Johannesburg, South Africa.

Main Responsibilities:

• Ownership of the client relationship: On the ground key point of contact between the client and the rest of Upstream; ownership of important operational and mid-level client contacts; managing client expectations; building and securing client satisfaction
• Commercial ownership of the account: Significant contribution in implementing the account plan and achievement of the account targets; contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing, and payments
• Coordinating all local operational resources and being responsible for local operational delivery: prizes, logistics, regulatory, supplier contracts, and use of recruitment channels; accountable for client deliverables and all local market inputs
• Working closely with internal teams to ensure the project plan is delivered on time
• Oversight of service performance: monitoring of traffic; tracking of service performance indicators; monitoring of message performance; monitoring of complaints and customer satisfaction
• Identifying opportunities and upselling (services, new products, marketing inventory)
• Identifying local partners and product opportunities
• Constantly monitoring the local competition landscape and detecting potential risks

Skills & Experience:

The ideal candidate will be ambitious, self-driven, hard-working, and flexible, and have the following qualifications:

• Excellent client-facing and negotiation skills
• Strong quantitative, analytical, and problem-solving skills
• Able to perform under pressure and deliver results in a demanding and fast-paced environment that requires fresh thinking and innovation
• Excellent written and spoken communication skills
• Excellent command of English language
• Very good educational background, preferably in a numerate discipline
• Attention to detail
• Results driven
• Tech-savvy and comfortable in a field that combines elements of multiple disciplines (technology, marketing, digital services)
• International perspective and cultural awareness
• Experience in VAS
• Experience with mobile operators will be considered as a plus

Other Key Considerations:

• 2-5 years of work experience in the fields of consulting, marketing, telecoms or information technology
• Experience with budget management and cost control
• Business development or account management experience
• Solid understanding of the Mobile, Web, and online advertising industry
• Marketing thinking and creative capability
• Traveling up to 20 % of the time

We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile, and highly motivated team in a competitive and fast-paced environment.

Follow us on LinkedIn and stay updated on our latest news. Upstream is an equal-opportunity employer.
The Company does not discriminate on the basis of race, color, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees.
Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer,and social and recreational programs

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Job Description

• Collaborate with cross-functional teams to contribute to the maintenance and ongoing feature development of a highly-trafficked web application, ensuring seamless user experiences and optimal performance.
• Demonstrate a commitment to code quality by consistently writing clean, efficient, and testable code according to specified requirements, with a focus on enhancing the overall reliability and maintainability of the codebase.
• Leverage your expertise in the current technology stack, which includes Python 2 for services, Python 3 for the main project, Flask for web development, and databases such as MySQL, Elasticsearch, and Redis. Additionally, employ containerization with Docker to streamline deployment processes, and utilize both Vanilla.js and jQuery for front-end development.
• Proactively identify opportunities for code optimization, system enhancements, and architectural improvements, contributing to the continuous evolution and scalability of the web application.
• Stay abreast of industry best practices and emerging technologies, recommending and implementing innovative solutions to address evolving challenges and elevate the overall efficiency of the development process.

Qualifications

• 5+ years of experience with Python web development
• Strong knowledge of MySQL and query optimization
• Expertise in debugging of Microservice architectures
• Reverse engineering skills
• Testing: unit & functional testing
• Experience with distributed systems
• Experience with development of high traffic web applications and/or streaming sites
• Frontend development experience
• Knowledge of caching strategies

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Why UTR Sports

UTR Sports is a Silicon Valley, remote-friendly, people-driven company on a mission to grow the sport of tennis by connecting players globally through level-based play, innovative events, and a digital marketplace. We are both a technology and tennis event company. Our innovative tools and technology make tennis better for all players and providers, with our gold-standard UTR tennis rating system at the core, powering level-based play around the globe. We proudly operate the UTR Pro Tennis Tour with Federations and venues to support aspiring pro players and provide new pathways for competitive juniors. 

We are backed by impressive investors in sports, technology and media including Amazon, Roger Federer’s Team8, Novak Djokovic, Endeavor/IMG, Tennis Channel, Tennis Australia and Larry Ellison.

To learn more, Watch this Video and visit www.utrsporst.net.ding: Amazon, Roger Federer’s Team8, Novak Djokovic, Endeavor/IMG, Tennis Channel, Tennis Australia and Larry Ellison.

To learn more, Watch this Video and visit www.universaltennis.com.

The Opportunity

This is an awesome opportunity for someone who wants to put their sports background to work.  You will work closely with event organizers, players and our internal team to deliver the highest quality tournaments. If you are looking for an opportunity to combine your passion for sports, preferably tennis, with event management skills, this may be the perfect job for you.  Plus you get to travel to some really cool places.

What You Will Do

● Responsible for in-venue operations during UTR Pro Tennis Tour (PTT) events including liaison with the tournament director, venue staff, referee, chair umpires, and players.

● Interact with organizers for PTT to ensure compliance with rules and regulations and automate processes.

● Coordinate between the UTR Sports team and tournament organizers to update daily tasks such as results, order of play, draws, scheduling, etc.

● Responsible for the creation of event registration monday.com boards for PTT

● Back-end management of UTR Pro Tennis Tour entries, withdrawals, fines, etc.

● Support players with correspondence to questions through email, in-app messaging, and other communications 

● Assist other departments in key strategies such as junior circuits and pathways to expand globally

● Travel involved up to 50% of the time

● Work experience in athletic events in an operational and organizational capacity, with a preference for collegiate tennis ops experience

● Experience interacting with other stakeholders in a tournament setting including referees, players, technology, and volunteers.

● History of draws, scheduling, court bookings, and other items needed for tournament

management

● Team spirit; strong communication skills to collaborate with various stakeholders like Product Management, Marketing, and experience working with company executives.

● Excellent time-management skills and attention to detail

● A self-starter and an “extreme ownership” mindset to deliver quality and customer service at all 

● Excellent written and verbal communication skills and desire to be world-class 

This is a full-time position based in the United States with extensive travel globally, potentially for consecutive weeks. Location Orange County. Spanish/English bilingual speaking preferred.

Salary

A reasonable estimate of the current base salary range is $40,000 to $60,000. The final base salary for this role will take into account the wide range of factors that are considered in making compensation decisions, including but not limited to: skill sets, experience and training and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic location differential associated with where the position will be filled.

What we Offer:

• UTR Sports is headquartered in Palo Alto, CA but this position is fully remote, US-based. In addition to salary and equity compensation, we offer flexible working hours and generous PTO. Our other benefits include:
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Unlimited Vacation & Sick plus Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability and Life Insurance
• Work From Home
• We are an equal opportunity employer and we value diversity. We are committed to an inclusive environment. All candidates will be considered on the basis of qualifications, merit and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

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Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.

We are hiring a Client Solutions Specialistin theSpecialist Coffee Solutions team to support the growth and retention of existing Large Clients across UK & Ireland.

Join Selecta’s WINNING Sales & Solutions Culture 

• YoY Growth Sales Performance
• Strong ethos on rewarding success through bonuses, sales events, incentive trips
• We are PE-backed ensuring security and growth.
• Sales and Leadership Teams possess a wealth of industry knowledge.
• Operate across 16 countries (providing both client & personal growth opportunities)
• We provide world class ‘needs-based’ Sales training.
• We work with all the major Brands and have exclusive partnerships with many.

About Selecta

We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition.  Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers.  We never stop innovating!

The Opportunity: 

The Client Solutions Specialist – Large Clients (SCS) will be a pivotal and important role and a primary interface between Selecta and its biggest SCS client partnerships. This role will play an integral part to the overall success of the Specialist Coffee Solutions division, with Clients spanning multiple Industry sectors and Selecta supplying Coffee Equipment, Technical and Wholesale.

This is a fantastic opportunity for someone with the ability to retain and grow revenue of existing large enterprise Clients and generate new business Clients for the growth and success of the Specialist Coffee Solutions team.

Your Key Duties & Responsibilities:

• To own the performance and relationships with every client, as if it were your own business.
• Build solid account plans to ensure we are consistently delivering on service and revenue targets.
• Be the direct contact for any challenges or escalations within your accounts. All clients need one point of contact to resolve any challenges.
• Passionate about delivering service and solutions with a real eye for detail: understanding the importance of delivering a branded solution.
• To be able to create and deliver management information that is accurate and beneficial to internal and external parties on a regular basis as agreed with the client.
• Have full accountability for multi-million-pound account P&L’s, with all detail fully understood, so that solutions can be identified to make improvements where necessary.
• Analyse account performance on a weekly, monthly, quarterly, and yearly basis, whilst continually adapting the actions or direction required to ensure your accounts perform for Client and Selecta.
• Develop strategies and tools to ensure each account is managed effectively and influencing internal departments that are impacted.
• Develop contacts and build relationships with key decision makers and influencers within each account, to ensure each account can be managed effectively.
• Ensure all activity is documented within CRM, to provide full visibility to the business.
• Ensure all new machine placements or changes to contract are successfully mobilised in line with client requirements, by ensuring all internal processes are completed on time and the client is always kept in close communication.
• To lead and facilitate client business reviews on a monthly or quarterly basis in a professional manner, whilst building a strong rapport with the client, to ensure we are their best business partner. Easy to work with, whilst delivering impressive results.
• Ability to network across all industries to drive SCS growth.

• Proven experience in National Account Management experience, managing a portfolio of clients worth at least £2million.
• Proven track record of surpassing targets
• Experience of using a CRM system to give visibility of activity and opportunity (accurately)
• Record of accomplishment of building large multi-million-pound accounts successfully, within a Business-to-Business environment
• Ability to communicate concisely, logically, and effectively to internal and external parties
• Experience working with large contracts.
• Experience working with multiple industries.
• You will also have strong systems skills, high numeric and analytical.

• Salary with fantastic Bonus Plan
• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• You are supported by a strong leadership team

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

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Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.

We are hiring a Client Solutions Specialistin theWholesale ‘Telesales’ Solutions team to support growth by introduction or reinvention of New Clients across UK & Ireland.

Join Selecta’s WINNING Sales & Solutions Culture

• YoY Growth Sales Performance
• Strong ethos on rewarding success through bonuses, sales events, incentive trips
• We are PE-backed ensuring security and growth.
• Sales and Leadership Teams possess a wealth of industry knowledge.
• Operate across 16 countries (providing both client & personal growth opportunities)
• We provide world class ‘needs-based’ Sales training.
• We work with all the major Brands and have exclusive partnerships with many.

About Selecta

We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition.  Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers.  We never stop innovating!

The Opportunity: 

The Client Solutions Specialist – Telesales New Business (Wholesale) is a pivotal and important role and a primary interface between Selecta and its prospect Wholesale clients. This role will play an integral part to the overall success of the Wholesale Solutions division, with Client opportunities across multiple industries.

This is a fantastic opportunity for someone with the ability to be a challenger and approach prospective Wholesale Clients, Small and Large, strategically build relationships over the phone with these Clients and win new business.

Your Key Duties & Responsibilities:

• Work three days per week minimum in Badminton where the existing telesales team are based and up to two days per week, flexibly, remotely.
• Make outbound calls to a new business prospect base and ‘sleeping clients’ base and generate sales.
• Communicate effectively through a variety of channels (phone/video/email)
• Work to daily/weekly/monthly targets as part of a high octane, target focused solutions team 
• To liaise with and spend time with the Wholesale ‘Large client’ team collaboratively to support new business growth of these clients i.e.

- research prospect opportunities within our existing client’s umbrellas of ownership

- research and approach competitors of our existing client’s as reference to generate opportunities

• Have full accountability for a territory of ‘sleeping clients’ in wholesale to drive growth. 
• To own the performance and relationships with new clients, as if it were your own business.
• To be able to create and deliver management information that is accurate and beneficial to internal and external parties to drive change away from existing suppliers to Selecta.
• Develop strategies and tools to ensure each client is managed effectively and influencing internal departments that are impacted when new contracts are won.
• Develop contacts and build relationships with key decision makers and influencers within each account, to challenge, drive change and win new contracts for Selecta.
• Ensure all activity is documented within CRM, to provide full visibility to the business.
• Ability to network across all industries to drive Wholesale growth of new clients.

• Proven experience in target driven solutions teams, with a passion for new business hunting and closing to win new clients.
• Proven track record of surpassing targets.
• Experience of using a CRM system to give visibility of phone sessions, activity, and other data.
• Record of accomplishment winning new business.
• Ability to communicate concisely, logically, and effectively to internal and external parties
• Experience working with contracts with a minimum spend and duration.
• Experience working with multiple industries.
• You will enjoy working as part of an energetic target focussed team, spending time in high octane phone sessions.
• You will also have strong systems skills and be highly numeric and analytical.

• Salary with fantastic new Bonus Plan
• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• You are supported by a strong leadership team

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

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Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.

We are hiring a Client Solutions Specialistin theWholesale ‘Telesales’ Solutions team to support growth and retention of our existing Small Clients and order processing for Large Clients across UK & Ireland.

Join Selecta’s WINNING Sales & Solutions Culture

• YoY Growth Sales Performance
• Strong ethos on rewarding success through bonuses, sales events, incentive trips
• We are PE-backed ensuring security and growth.
• Sales and Leadership Teams possess a wealth of industry knowledge.
• Operate across 16 countries (providing both client & personal growth opportunities)
• We provide world class ‘needs-based’ Sales training.
• We work with all the major Brands and have exclusive partnerships with many.

About Selecta

We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition.  Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers.  We never stop innovating!

The Opportunity: 

The Client Solutions Specialist – Telesales (Wholesale) is a pivotal and important role and a primary interface between Selecta and its Wholesale clients. This role will play an integral part to the overall success of the Wholesale Solutions division, with Clients spanning multiple Industry sectors and Selecta supplying Coffee Equipment, Technical and Wholesale.

This is a fantastic opportunity for someone with the ability to retain and grow revenue across Small and Large enterprise Wholesale Clients and strategically build relationships over the phone with these Clients.

Your Key Duties & Responsibilities:

• Work three days per week minimum in Badminton where the existing telesales team are based and up to two days per week, flexibly, remotely.
• Make outbound calls to an existing base and generate sales
• Communicate effectively through a variety of channels (phone/video/email)
• Work to daily/weekly/monthly targets as part of a high octane, target focused solutions team 
• To liaise with and spend time with the Wholesale ‘Large client’ team collaboratively to support revenue growth of clients.
• Have full accountability for a territory of <£50k ARO wholesale clients P&L and client relationships, with all spend analysis fully understood to drive retention and growth

• Support order processing of >£50k-£1.2m wholesale clients.
• To own the performance and relationships with every client, as if it were your own business.
• Build solid account plans to ensure we are consistently delivering on service and revenue targets.
• Be the direct contact for any challenges or escalations within your accounts. All clients need one point of contact to resolve any challenges.
• Passionate about delivering service and solutions with a real eye for detail: understanding the importance of delivering a branded solution.
• To be able to create and deliver management information that is accurate and beneficial to internal and external parties on a regular basis as agreed with the client.
• Analyse account performance on a weekly, monthly, quarterly, and yearly basis, whilst continually adapting the actions or direction required to ensure your accounts perform for Client and Selecta.
• Develop strategies and tools to ensure each client is managed effectively and influencing internal departments that are impacted.
• Develop contacts and build relationships with key decision makers and influencers within each account, to ensure each account can be managed effectively.
• Ensure all activity is documented within CRM, to provide full visibility to the business.
• To lead and facilitate client business reviews on a monthly or quarterly basis in a professional manner, by phone/video, whilst building a strong rapport with the client, to ensure we are their best business partner. Easy to work with, whilst delivering impressive results.
• Ability to network across all industries to drive Wholesale growth of clients.

• Proven experience in target driven solutions teams, managing a portfolio of clients ranging up to £50k ARO and driving retention and growth of such clients.
• Proven track record of surpassing targets.
• Experience of using a CRM system to give visibility of phone sessions, activity, and other data.
• Record of accomplishment of taking smaller clients and transforming them into larger clients.
• Ability to communicate concisely, logically, and effectively to internal and external parties
• Experience working with contracts with a minimum spend and duration.
• Experience working with multiple industries.
• You will enjoy working as part of an energetic target focussed team, spending time in high octane phone sessions.
• You will also have strong systems skills and be highly numeric and analytical.

• Salary with fantastic new Bonus Plan
• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• You are supported by a strong leadership team

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

See more jobs at Selecta

Apply for this job

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.

We are hiring a Client Solutions Specialistin theWholesale Solutions team to support the growth and retention of existing Large Clients across UK & Ireland.

Join Selecta’s WINNING Sales & Solutions Culture

• YoY Growth Sales Performance
• Strong ethos on rewarding success through bonuses, sales events, incentive trips
• We are PE-backed ensuring security and growth.
• Sales and Leadership Teams possess a wealth of industry knowledge.
• Operate across 16 countries (providing both client & personal growth opportunities)
• We provide world class ‘needs-based’ Sales training.
• We work with all the major Brands and have exclusive partnerships with many.

About Selecta

We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition.  Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers.  We never stop innovating!

The Opportunity: 

The Client Solutions Specialist – Large Clients (Wholesale) will be a pivotal and important role and a primary interface between Selecta and its biggest Wholesale client partnerships. This role will play an integral part to the overall success of the Wholesale Solutions division, with Clients spanning multiple Industry sectors and Selecta supplying Coffee Equipment, Technical and Wholesale.

This is a fantastic opportunity for someone with the ability to retain and grow revenue of existing large enterprise Wholesale Clients and strategically grow these Clients with the support of the Wholesale Telesales team.  

Your Key Duties & Responsibilities:

• To liaise with and spend time with the Wholesale Telesales team in Badminton, delivering analytical data-led insights to support revenue growth of your clients.
• Have full accountability for £50k-£1.2m ARO account P&L’s, with all detail fully understood, so that solutions can be identified to make improvements where necessary.
• To own the performance and relationships with every client, as if it were your own business.
• Build solid account plans to ensure we are consistently delivering on service and revenue targets.
• Be the direct contact for any challenges or escalations within your accounts. All clients need one point of contact to resolve any challenges.

• Passionate about delivering service and solutions with a real eye for detail: understanding the importance of delivering a branded solution.
• To be able to create and deliver management information that is accurate and beneficial to internal and external parties on a regular basis as agreed with the client.
• Analyse account performance on a weekly, monthly, quarterly, and yearly basis, whilst continually adapting the actions or direction required to ensure your accounts perform for Client and Selecta.
• Develop strategies and tools to ensure each account is managed effectively and influencing internal departments that are impacted.
• Develop contacts and build relationships with key decision makers and influencers within each account, to ensure each account can be managed effectively.
• Ensure all activity is documented within CRM, to provide full visibility to the business.
• Ensure all new machine placements or changes to contract are successfully mobilised in line with client requirements, by ensuring all internal processes are completed on time and the client is always kept in close communication.
• To lead and facilitate client business reviews on a monthly or quarterly basis in a professional manner, whilst building a strong rapport with the client, to ensure we are their best business partner. Easy to work with, whilst delivering impressive results.
• Ability to network across all industries to drive Wholesale growth.

• Proven experience in National Account Management experience, managing a portfolio of clients ranging from £50,000 to £1.2m ARO.
• Proven track record of surpassing targets
• Experience of using a CRM system to give visibility of activity and opportunity (accurately)
• Record of accomplishment of building large multi-million-pound accounts successfully, within a Business-to-Business environment
• Ability to communicate concisely, logically, and effectively to internal and external parties
• Experience working with large contracts.
• Experience working with multiple industries.
• You will also have strong systems skills, high numeric and analytical.

• Salary with fantastic Bonus Plan
• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• You are supported by a strong leadership team

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

See more jobs at Selecta

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Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in Digital Vending, FoodTech and Specialist Coffee Services.

We are hiring a Client Solutions Specialist - Costa to join our existing Specialist Coffee Services team and support the growth and retention of this strategic partnership across UK & Ireland.

Join Selecta’s WINNING Sales & Solutions Culture – Costa

• YoY Growth Sales Performance
• Strong ethos on rewarding success through bonuses, sales events, incentive trips
• We are PE-backed ensuring security and growth.
• Sales and Leadership Teams possess a wealth of industry knowledge.
• Operate across 16 countries (providing both client & personal growth opportunities)
• We provide world class ‘needs-based’ Sales training.
• We work with all the major Brands and have exclusive partnerships with many.

About Selecta

We are passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It is our purpose. We are proud of our world-class brands and service which separate us from the competition.  Our solutions are tech enabled and we are constantly striving to innovate with the latest technology and best suppliers.  We never stop innovating!

The Opportunity: 

The Client Solutions Specialist - Costa is a hugely important role and a primary interface between Selecta and the Costa Coffee Franchise partnership. Along with obtaining new business from the franchise owners and other clients within the industry, this role plays an integral part to the overall success of the National Costa Coffee partnership. The Clients are generally within the HORECA sector, supplying Coffee Equipment, Technical and Wholesale.

This is a fantastic opportunity for someone with the ability to manage a vast range of large national and regional Costa Franchise Clients – all receive a premium level of service through Selecta, from their Costa branded solution(s).

Your Key Duties & Responsibilities:

• Retain and Develop the Costa Coffee Franchise business.
• Build strong relationships with Franchise Partners, Costa Retail and the Service Management Company where required.
• Build solid account plans to ensure we are consistently delivering in the following areas:

- Exceeding client’s expectations around overall technical service.

- A clear plan to ensure we meet the specific service KPI’s set by Costa.

- Primary contact for all client queries.

- Ensure we exceed our revenue and margin expectations year on year.

• Identifying opportunities with Franchise Owners outside of Costa.
• To further grow our presence within this sector
• Explore sales opportunities within existing accounts and generate new business within other sectors.
• Responsible for timely and accurate management information as required by the business and client.
• Responsible for accurate equipment forecasts to meet the needs of the client.
• Responsible for the successful implementation of the PPM Schedule and Boiler Inspections, ensuring the Client and Selecta are always legally compliant.
• Responsible for the accuracy of any Client Portal and Internal Systems, to ensure accuracy of asset lists and allocation of all work orders. Strong influencing and connection with our Client Experience centre will ensure success in this area.
• Accountable for Client P&L performance.
• Adherence to the ONE Selecta way of working and contact strategy.
• Proactively work with all Internal Departments and External Suppliers, to strive for continuous improvement in Service, Machine Uptime and Innovation.
• Ensure all Costa contracts are successfully mobilised in line with client requirements, by ensuring all internal processes are completed on time, always keeping in close communication with the Client.
• Ensure all activity is documented correctly within Selecta IT systems.
• Keep abreast of the competition and competitive issues which will have an impact on your sector and work internally to ensure we lead this space. We are to be seen as the leaders within our field, so must be proactively advising clients on how they can improve their business.
• Undertake other ad-hoc duties or projects within the Selecta Sales & Operations teams.

You will support the retention and growth of Costa accounts, through strategic sales planning.

You will support the Client Solutions Leader – Costa, and the newly appointed SCS, Wholesale and Telesales Leader to deliver such retention and growth, whilst achieving the expected revenue for each financial year.

We work in a fast-paced world with changing needs, so the right cultural fit is critical to our success - our associates are the backbone of our business. You will support the Client Solutions Leader – Costa  to deliver profitable business, whilst achieving the expected revenue for each financial year.

• Proven experience in enterprise client account management and track record of surpassing targets
• Experience of using a CRM system to give visibility of activity and opportunity.
• Ability to communicate concisely, logically, and effectively to internal and external parties.
• Experience working with large contracts, on a local regional scale.
• Experience working with HORECA, also desirable.
• You will also have strong systems skills, high numeric and analytical.

• Salary with fantastic Bonus Plan
• 25 days holiday pa + bank holidays
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• Supported by a strong leadership team

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

See more jobs at Selecta

Apply for this job

Would you like to join an innovative global industry leader and food tech pioneer? We are hiring a Senior Technical Joy Ambassador to join Selecta UK&I, to support the Area Service Leader and Field based Technical Joy Ambassadors with technical and client support across our portfolio. As a Senior Technical Joy Ambassador you will proactively liaise with our Internal and external stakeholders along with Manufacturers to ensure we deliver exceptional client service, achieve budget, and develop our people.

Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

Responsibilities:

• Passionately drive a continuous improvement culture to achieve breakthrough performance in quality, service delivery, cost, and growth
• Support the Area Service Leaders by continuously assessing team members, to identify any skill, knowledge, or behaviour gaps.
• Provide a high-quality service to our clients and actively contribute to the overall improvement of the Service Department and identify new opportunities.
• To assist in fault diagnosis when required across our full machine portfolio and to aid the engineers in repairing/resolving faults and learning how to do so for future reference.
• To ensure that whenever possible all work is completed at the first visit ensuring that every effort is made to prevent further breakdowns. If a return visit is necessary, this must be carried out at the soonest opportunity.
• Continually review multiple fault equipment and ensure that any machine that displays persistent breakdowns is given the highest priority regarding repair.
• Be aware of any potential cases of client dissatisfaction and take appropriate action to avoid the potential becoming actual dissatisfaction.
• Deal with any complaints in an appropriate manner ensuring they are addressed as quickly as possible including reporting these to your line manager.
• Provide technical support / service call absence cover to a team of engineers.
• Undertake and deliver any project-based work as required.
• Actively support all others in reaching their targets and KPI’s
• Process Stocktakes and report valuation to the Area Service Leaders
• Attend and positively contributed to structured and documented bi-weekly meetings with your team.

• Strong communicator and the ability to present information clearly.
• Strong leadership and decision-making abilities
• Ability to multi-task and manage tight timescales effectively.
• Impeccable attention to detail
• A strong team player but confident working independently
• Self-motivated and the ability to act upon own initiative.
• Ability to work well under pressure and process driven
• Professional, positive and hold high levels of integrity.
• The ability to prioritise work and pre-empt upcoming challenges and put the plans in place to prevent/overcome the challenges before they arise.
• Computer Literature with knowledge of excel, emails, powerpoint, word, and an appetite to learn and understand our database.

• 25 days holiday pa + bank holidays
• Life assurance of 2x yearly salary
• Security of 5-weeks paid sick leave
• Development opportunities available and clearly mapped career paths
• You’re supported by a strong leadership team
• Company phone and laptop are provided

Applicants for the role must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.

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