BetterCloud is the first SaaS Application Management and Security Platform, enabling IT to centralize, orchestrate, and operationalize day-to-day administration and control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data and controls, surface operational intelligence, enforce complex security policies, and delegate custom administrator privileges across SaaS applications.

The Director of Partnership and Business Development will play a pivotal role in transforming BetterCloud’s approach to partnerships and indirect sales channels. This position requires both well-honed strategic and commercial judgment and with a strong background in building structured, effective, and profitable partnership ecosystems. The ideal candidate will possess a mix of analytical prowess, innovative thinking, and exceptional interpersonal skills to revitalize and scale our partnership and indirect sales channels.

Key Responsibilities

• Strategic Leadership: Develop and execute a comprehensive strategy to organize, optimize, and expand the partnership and indirect sales channels, aligning with BetterCloud’s overall business objectives.
• Partnership Development: Identify, recruit, and onboard key partners, creating a structured and tiered partnership program. Establish clear partnership criteria, benefits, and expectations.
• Channel Optimization: Implement best practices and processes to streamline partner management and indirect sales operations, ensuring efficiency and effectiveness.
• Channel Pipeline & Goal Management: Implement the processes and communication standards for transparent commercial opportunity management, forecasting and quarterly and annual sales goal achievement. 
• Cross-functional Collaboration: Work closely with the sales, marketing, product, and customer success teams to ensure alignment and maximize the impact of the partnership program.
• Training and Enablement: Develop training and enablement programs for partners to ensure they are equipped to sell and support BetterCloud products successfully.
• Performance Analysis: Establish and monitor key performance indicators (KPIs) for the partnership and indirect sales channels. Utilize data to make informed decisions and adjust strategies as necessary.
• Market Intelligence: Keep abreast of industry trends, competitive landscape, and partner feedback to continuously refine and enhance the partnership strategy.
• Team Leadership: Build and lead a high-performing team focused on partnership and business development. Foster a culture of collaboration, innovation, and results.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field; MBA preferred.
• Minimum of 8 years of experience in partnership development, channel sales, or business development within the technology or SaaS sector, with at least 3 years in a leadership role.
• Proven track record of building and revitalizing partnership programs and indirect sales channels but willingness to be an entrepreneurial individual contributor and rebuilding a team from the ground up.
• Ideally experience working within or as a partner with big-tech (e.g., Google), IT system integrators and MSPs and/or in or with identity & access management, business process automation, data security vendors.   
• Ruthless prioritization and ability to achieve long-term objectives through progressive, tactical goal-setting and achievement.  
• Exceptional negotiation, relationship-building, and communication skills.
• Strategic thinker with the ability to execute tactically; finds equal joy from both working on and in the business and not above the work.
• Strong analytical skills and experience using data to inform business decisions.
• Demonstrated ability to lead cross-functional initiatives and teams.
• Flexibility to travel as required for partner engagement and team collaboration.

What We Offer

• Competitive compensation package, including equity.
• Comprehensive benefits including health, dental, and vision insurance; 401(k) plan; and more.
• Flexible working environment.
• A culture of openness, innovation, and continuous learning.
• Opportunities for professional growth and advancement.
• The chance to have a significant impact on the company’s growth and direction.

How to Apply

Interested candidates are encouraged to submit their resume along with a cover letter detailing their qualifications and vision for the role. Your cover letter should highlight how you would approach organizing and enhancing BetterCloud’s partnership and indirect sales channels.

BetterCloud is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and Carnegie Mellon. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense.

If you'd like to build the world's best deep learning cloud, join us. 

What You’ll Do

• Build out beautiful and easy to use interfaces to deliver an industry-leading ML and AI cloud
• Bring the best models, tooling, workflows, etc from the AI space to our platform
• Own features end-to-end, from design to deployment to monitoring

You

• Have frontend web app development experience – Minimum of 6 years building product-grade “responsive” frontend software using:
• Typescript
• React (or equivalent strong experience in Vue or Svelte)
• HTML and modern CSS
• Vite
• Have backend web app development experience– Minimum of 8 years of experience implementing business critical services, from initial conception to successful launch using:
• Python, Unix/Command line
• Django or FastAPI
• Relational database like PostgreSQL or MySQL
• Have CI/CD experience – Automation around testing and deployment to create a smooth developer experience
• Have reliability & observability experience– Building highly available systems and SRE work including observability, alerting, and logging
• Have experience with Cloud Native Services – Strong understanding of public cloud features like Cloudflare, Okta, AWS, etc.

Nice-to-haves

• Experience in Kubernetes
• IaC (Terraform, Atlantis, Crossplane,  etc)
• Worked with event-based or serverless technologies (AWS Lambda, Kinesis, etc)
• Experience in machine learning, AI, or data science fields
• Held a leadership role, with the ability to lead and mentor junior team members
• Knowledge of application security and web hardening
• Strong engineering background - EECS preferred, Mathematics, Software Engineering, Physics

About Lambda

• We offer generous cash & equity compensation
• Investors include Gradient Ventures, Google’s AI-focused venture fund
• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
• We have a wildly talented team of 200, and growing fast
• Health, dental, and vision coverage for you and your dependents
• Commuter/Work from home stipends
• 401k Plan with 2% company match
• Flexible Paid Time Off Plan that we all actually use

Salary Range Information 

Based on market data and other factors, the salary range for this position is $169,000-$243,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. 

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Locations: Austin, TX |  Remote US | Lisbon, Portugal | London, UK

About the Department

Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. 

What you'll do

Cloudflare's R2 Storage is distributed object storage accessible through Cloudflare's infrastructure allowing customers–both internal and external–the convenience of accessing their data from anywhere with the reliability and performance of Cloudflare infrastructure. In this role, you'll work with a top-notch engineering team to drive R2 Storage forward by ensuring continual reliability, maintaining best-in-class performance, and implementing new features and functionality.

You will own your code from inception to release, delivering solutions at all layers of the software stack to empower Cloudflare customers. On any given day, you might write a design document that outlines how you plan to solve a specific problem, modify how R2 Storage processes requests, or fix a bug in how our user experience renders. You can expect to interact with a variety of languages and technologies including, but not limited to JavaScript, Typescript, Rust, and C++.

Examples of desirable skills, knowledge and experience

• Minimum 8 years of experience working with distributed systems.
• Experience building and managing high volume software applications.
• Solid understanding of computer science fundamentals including data structures, algorithms, and object-oriented or functional design.
• Knowledge of at least one modern strongly-typed programming language: we primarily use Go, TypeScript, and Rust.
• Experience debugging, optimizing and identifying failure modes in a large-scale distributed system.

Bonus Points

• Experience building and managing a large scale data storage platform. 
• Experience working in low-latency real time environments such as game streaming, game engine architecture, high frequency trading, payment systems
• Experience working in a non-garbage collected language such as Rust or C++.
• Experience writing Javascript and Typescript. 
• Deep Linux / UNIX systems knowledge.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $203,000 - $248,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $230,000 - $281,000
• For Bay Area-based hires: Estimated annual salary of $234,000 - $286,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

The Position

You'll be joining 250 engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific product areas. Regardless of the specific team you will be joining, you will be working on building features, tools, APIs and integrations for one of our products.

Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our frontend. Gitlab is used as a version control tool and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day.

We're organized into cross-functional development teams assigned to specific verticals and as the first Principal Engineer at Remote, you will partner closely with 15 staff engineers across the business.

What this job can offer you

• Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world.
• Opportunity to have a significant impact on the business, you will be the first Principal Engineer at Remote — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth. You can check out the Engineering Career Path to understand where this role sits in the engineering organization.
• Pragmatic and product-focused Engineering culture - read more about our practices and work ethic here.
• A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies.
• Competitive salary, stock options, unlimited PTO and a set of perks and benefits.
• A supportive and kind work environment where you can grow and challenge yourself to do your best work.

What you bring

• You have experience as a Principal Engineer or in a similar seniority role, with a history of building, maintaining, and scaling complex software and systems.
• Experience in scaling software systems to accommodate a growing number of contributors and teams.
• A track record of mentoring and fostering the development of fellow engineers, and influencing engineering teams and projects.
• Strong problem-solving skills with a strategic and pragmatic approach to challenges, driving innovation and efficiency.

Practicals

• You'll report to: VP of Engineering
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $98,650 to $222,000. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Screening call with a Recruiter
2. Hiring Manager Interview - Interview with an Engineering Director
3. (async) Async Presentation - System Design 
4. Interview with the team (you'll get a sense of who you'd be working with)
5. Executive interview
6. Prior employment verification check 

#LI-DNP

The position

We are seeking a highly motivated and experienced Senior Manager, Benefits Solutions with a strong product focus and data-driven mindset to lead our Benefits team at Remote. This is an incredible opportunity to make a significant impact in the global employment space and contribute to the growth and success of our organization.

Requirements

• Demonstrates a proven track record of designing and managing high-quality, global benefits plans, bolstered by over 8 years of specialized experience in Benefits.
• Exhibits a customer-centric approach, prioritizing exceptional customer service in all interactions.
• Possesses commercial acumen, evidenced by prior experience in sourcing, negotiating, and managing benefits vendors to secure the most advantageous plans, options, and rates.
• Displays strong product management skills, focusing on identifying and leveraging opportunities to enhance the overall user experience.
• Skilled in people management, with a minimum of 3 years' experience leading a team of benefits specialists.
• Proficient in project management, adept at setting goals, adhering to deadlines, and fostering continuous process improvement.
• Fluent in English, both in writing and speaking, with proficiency in additional languages considered an asset.
• Previous experience in remote work environments is valued, although not mandatory.

Key responsibilities

• Lead and manage the Benefits Solutions team, ensuring the delivery of high-quality employee benefits plans and services in 80+ countries.
• Develop and implement strategic Benefits initiatives, focusing on the design and execution of innovative retirement plans with a strong product focus.
• Partner with vendors and third-party administrators, negotiating contracts and managing relationships to deliver the best possible Benefits programs.
• Oversee compliance with applicable government regulations and industry standards.
• Analyze existing Benefits programs, evaluating their effectiveness, cost, and competitiveness in the market using data-driven insights.
• Direct the development and implementation of short- and long-range cost estimates, projections, and statistical analyses related to Benefits programs and modifications.
• Forecast industry trends and develop data-driven recommendations for future Benefits plan designs.
• Ensure exceptional customer service support for both internal and external customers, and develop communication tools to enhance understanding of the Benefits package.
• Manage escalations and resolve complex Benefits plan issues.
• Identify opportunities for automation and process improvement within the Benefits team.
• Collaborate closely with cross-functional teams, including Benefits Ops, Product, Engineering, Automation, Payroll, International Operations, Legal, Sales, and Customer Success

Practicals

• You'll report to: VP, Benefits
• Team: Benefits Solutions
• Location: Anywhere in the World
• Start date: As soon as possible

Application Process

1. (async) Profile review
2. Interview with recruiter
3. Interview with VP Benefits
4. Interview with Senior Manager Benefits Operations
5. Interview with the Benefits Solutions team
6. Interview with another VP

#LI-DNP

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We’re passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role

Vidyard is seeking a Backend Leaning Senior Software Developer to join our dynamic Core Team, a pivotal force behind our leading video platform and user experience. As a key player in this team, you will take ownership of critical services, including encoding, dashboard, chrome extension, mobile app, captions, thumbnails, and more. This role is instrumental in shaping the core features and functionality that define Vidyard's offerings to our valued customers.

Reporting directly to the Software Development Manager, you'll collaborate with a cross-functional team of developers, designers, and product managers to address customer challenges and deliver exceptional software solutions. 

This is a remote role open to candidates located inCanada. 

About the Team

Our Core Team is composed of twelve developers, two product managers, and two designers divided into 3 streams of work:

Engage Stream: The Engage Stream is dedicated to crafting and maintaining features that delight our customers. We aim to ensure that customers make the most of our platform's rich array of tools, fostering a seamless and rewarding user experience.

Scale Stream: The Scale Stream takes charge of our enterprise accounts, meticulously curating the features and functionalities essential for our corporate customers. This team is focused on ensuring our product meets and exceeds the unique requirements of our enterprise accounts.

Tech Stream: At the heart of our Core Team's responsibilities lies the Tech Stream, which takes ownership of a substantial portion of our application. This stream is tasked with spearheading projects to guarantee the performance, quality, availability, and scalability demanded by our system and valued customers.

What You’ll Bring to this Role and Your New Team:

• A solid background in software engineering—you have had 6+ years of experience shipping user-facing, scalable web products.
• The ability to work across the software stack as a generalist while bringing experience to either front-end or back-end development.
• A history of success delivering on different initiatives in an agile, iterative environment.
• Strong communication and collaboration skills—you strive for clarity and understanding and can navigate discussions around risks and tradeoffs.
• The desire to drive improvements to our quality, reliability, and performance standards.
• Lean thinking and an experimental, metrics-driven mindset.
• A high tolerance for ambiguity and a recognition that action is sometimes the best path to discovery.
• Nice to have experience with Mobile or Desktop app development.
• Eager to share knowledge among other senior - staff level developers and mentor junior and intermediate developers on your team.

Our Tech Stack

• Version control - e.g. Git, Mercurial, SVN
• Testing frameworks such as RSpec, Jest, Mocha
• Modern front-end stacks - e.g., Webpack, Babel, Vue.js, React.js
• Modern mobile frameworks - React Native
• Server technologies such as Node.js and Ruby on Rails
• Relational Databases such as MySQL, PostgreSQL
• Experience architecting microservice infrastructures 
• Distributed computing concerns such as message queues and pub/sub
• Operational concerns such as monitoring and logging

Our engineering team consists of generalists with expertise leaning toward either front-end or back-end development, all maintaining a comprehensive understanding of the full stack. Join us in shaping the future of Vidyard's core offerings and delivering unparalleled value to our customers.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what’s important to you
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all.  Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

Overview

Every year, people across the world spend nearly one trillion dollars on groceries. It’s an industry that’s been around for centuries. Food itself, however, has been a constant in people’s lives since the beginning of time. Yes, sustenance is essential, but it’s also much more than that. Food can be a part of a daily ritual or a special moment that resonates with people on a meaningful and emotional level. It can be a much-needed break in a long day, a taste that brings back memories, a creative experiment, a shared meal with loved ones, or even comfort during a hard time. Whether it’s a special occasion or an everyday occurrence, it should always be easy for people to get the ingredients they need.

The Instacart Design Team is dedicated to making grocery shopping effortless for everyone and finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

About the Role 

As a key team member, your mission is to streamline and simplify what it takes for an order to go through its final stages from cart, to checkout to delivery. You will be working on a dynamic surface that involves close collaboration with various teams to implement seamless ordering and delivery experiences for our product. You will be thinking about the end to end experience 

As a design lead in this role it will be your job to bring laser focus on elevating the entire checkout and delivery experience. As the specialist behind the scenes, you'll craft seamless and delightful journeys from the moment customers click "checkout" to the joyous doorstep delivery. Bring your creative flair to streamline processes, enhance user satisfaction and clarity, and leave a lasting impression on every step of the purchase adventure. If you're passionate about turning transactions into memorable moments, this role is your canvas.

About the Team 

The order experience team’s  mission is to enhance the checkout and delivery process, a crucial step in the consumer funnel, with direct impact on business outcomes. They contribute significantly to the implementation of major initiatives on the consumer app. The team is unique for its central position, sitting at the core of various teams and playing a pivotal role in bringing significant developments to fruition. Our team focused on various innovative projects, aiming to streamline the final step in fulfilling customer orders from zero to one.

About the Job 

We’re seeking a creative problem solver that can bring definition to complex and ambiguous problems, then generate strategically broad options and lead us through to narrowing in on the right solution. You’ll use your full range of skills including business thinking, product strategy, strategic design, interaction design, and visual design to define and solve problems to create amazing experiences. You’ll partner with Research, Product, Data Science, Engineering, and Content Design to identify new opportunities, create and test directions, and deliver holistic solutions that are impactful, usable, and lovable.

About You

Minimum Qualifications

• 6-8 years of experience as a product/UX designer
• You love fast-paced environments
• You are deeply curious and think of your role very broadly
• You are a design generalist who can drive the process end-to-end
• You are a product person who thinks deeply about business and product challenges
• You are detail-oriented while being able to see the big picture
• You can move fluidly between long-term vision and near-term execution
• You have been a thought leader across many cross-functional teams
• You are an excellent storyteller and communicator
• You are self-aware
• Strong case studies showcasing your end-to-end process from problem definition to final solution and impact on users and the business

#LI-Remote

About OffSec 

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere.With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us!

About the Job

As the Operations Managerfor Customer Support, you will play a pivotal role in managing and optimizing the efficiency of our learner support operations. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline processes, and ensure the delivery of high-quality support services. This role requires a proactive leader with strong analytical, organizational, and interpersonal skills. This role will handle 3 groups (Proctoring, Student Success Care Services and Community).

Ideal candidates will be a manager with prior experience managing staff, providing quality assurance reviews, and experience in staff human resources laws, guidelines and management. This position will have a flexible schedule. Candidates must be available to work any day of the week and any shift, as support groups are staffed 7 days a week, 24 hours a day. The Operations Manager is a part of the Student Success Management team at OffSec. 

Duties and responsibilities

Team Leadership:

• • • Lead, coach, and mentor a team of learner support leads, including Associate Managers, Team Leads, and SMEs.
    • Serve as the primary escalation point for learner support leads.
    • Foster a positive and collaborative work environment, encouraging innovation and continuous improvement.
    • Conduct regular performance evaluations and provide constructive feedback.
  • Operational Strategy:
    • Develop and implement strategic plans to optimize learner support operations (Proctoring, Student Success Care Services, and Community).
    • Identify and implement process improvements for enhanced efficiency and effectiveness.
    • Collaborate with cross-functional teams to align support operations with company goals.
  • Performance Metrics:
    • Establish and monitor key performance indicators (KPIs) for measuring and improving team performance.
    • Analyze data and trends to make informed decisions and recommendations.
    • Implement initiatives to meet or exceed NPS targets and other company goals.
  • Resource Management:
    • Manage staffing levels to meet learner support demand.
    • Address behavior or work product issues promptly.
    • Optimize resource allocation and scheduling for efficient coverage.
    • Collaborate with HR for recruiting, onboarding, and training new team members.
    • Ensure adherence to the Code of Conduct; address issues through appropriate disciplinary action.
    • Recommend status changes, including disciplinary actions, position changes, promotions, and salary increases.
    • Develop programs to promote employee retention.
  • Technology and Tools:
    • Evaluate and implement learner support tools and technologies to enhance productivity.
    • Stay informed about industry best practices and emerging trends in customer support technology.
  • Perform other duties as needed.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven 8 years of experience in customer support or operations management.
• Strong written and oral English language skills.
• Effective interpersonal skills, facilitating communication with individuals at all organizational levels.
• Maximizes computer and systems tools for data interpretation and report generation.
• Knowledge of Google applications.
• Strong leadership skills.
• Flexibility in handling daily issues related to labor, discipline, and management.
• Comprehensive understanding of Labor Law.
• Excellent analytical and problem-solving skills.
• Critical and analytical thinking for sound judgment and decision-making.
• People-oriented with effective listening and coaching skills.
• Highly ethical, recognizing the importance of professional certification and its impact on students.

Working conditions

This position manages learner support teams that are staffed 24 hours a day 7 days a week. The Operations Manager will work on a flexible schedule to have a presence across multiple shifts. Weekend work is by request and the Operations Manager will be given one weekend off per month. The Operations Manager will be scheduled 5 days a week. Position is fully in a work-from-home setup.

Direct reports

All learner support leads reports to this position. 

Location

Must be based in Cebu, Philippines.

EEO

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This is a position in Quality Engineering responsible for implementing and driving the performance test strategy for SignifyHealth. You will regularly work with scrum teams and management to plan and execute effective and efficient automation and performance testing solutions to accomplish timely delivery of high-quality software products.

What will you do?

• Quantify the performance characteristics of the system under test
• Identify performance bottlenecks, system inefficiencies, and areas for improvement through performance profiling, monitoring, and analysis
• Work closely with the development team to review code, execute performance optimizations, and ensure adherence to performance engineering best practices
• Plan a strategy to apply software design principles and patterns to performance scripts and tests to promote reusability, extensibility, and valid test simulation execution
• Collaborate with product managers, software engineers, and various technical and business partners to derive and define the performance objective and plan for technical performance engineering solutions
• Define applicable performance metrics and leverage application monitoring tools to capture performance metrics
• Provide technical leadership, coordination, and training to globally distributed team members
• Possess an ownership mentality to drive performance quality and advocate for overall system and software quality
• Drive and own the implementation of various elements of the technical roadmap for performance
• Be familiar with the tools and technologies that your scrum team is using. This includes, but is not limited to, the programming languages, build tools, CI/CD pipelines, and environment configurations
• Lead and participate in Dora Metrics, look for improvements for better engineering efficiencies
• Train/mentor new QE team members on skills and/or processes 

Requirements:

• 8 years of experience with enterprise-level performance tools JMeter, K6, Locust, (LoadRunner for the Enterprise/Performance Center, or BlazeMeter)
• Programming experience in any programming or scripting language (Javascript, Groovy, Python, Java, C, C#, Bash and/or PowerShell scripting)
• Thorough understanding of performance test tool architecture, design, and components
• Test Automation – In addition to creating/modifying test scripts, proficient in implementing major changes or upgrading the automation framework
• Databases - Write queries against principal tables/documents,      understanding of db migrations/db schema augmentation
• Monitoring - Creating dashboards, insights, or new application monitors using New Relic or similar tools
• Cloud Infrastructure - Ability to use and configure Azure cloud services

The base salary hiring range for this position is $100,000 to $165,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.