Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

What you’ll do:

Drive Account Strategy and Growth

• Develop account strategy in close conversation with customer executives and BetterUp leadership.
• Own expansion and renewal targets for named accounts.
• Develop new relationships in strategic accounts through prospecting, networking, and partnership with BetterUp marketing team.
• Lead commercial conversations with customers, ensuring end to end success of the contracting process.

Generate and Nurture Enduring Customer Relationships

• Navigate complex, matrixed organizations and identify champions internally.
• Consult and coach customers on Talent and HR strategy and demonstrate how BetterUp aligns to our customer’s business objectives.
• Serve as a primary point of contact to drive member engagement and demonstrable results.

Internal Relationship Building and Management

• Expert level internal cross-functional collaboration
• Work with the post-sales team, CSM, DM, to ensure optimal communications and alignment including collaboration on account strategy, account opportunities, politics, stakeholder identification, member utilization and adoption. Has the ability to keenly listen to the client and identify risks and opportunities with members and swiftly communicate to the BU account team
• Collaborate with the BU Product and Engineering teams; follow processes and procedures when it comes to client asks. Roadmap prioritization. On the inverse, work with products to get them the beta customers they need. 

If you have some or all of the following, please apply:

• Minimum of 10 years sales experience, with 5+ years of enterprise consultative selling
• Experience selling to CXOs at Fortune 500+
• Track record of over-achieving, consistently ranking in the top 10-20% of the company
• Experience personally leading and closing 6+ month, multi-buyer, $1M+ deals
• An unrelenting drive to learn, succeed and lead by example
• Prior experience selling into CHRO and Heads of L&D/Talent/Transformation work (ideal, not required)
• Exceptional executive presence (selling to CXO), compelling written and verbal communication
• High emotional intelligence (EQ) that drives empathy, strong influence, negotiation, and problem-solving
• Process-driven, meticulously organized and self-motivated
• Technical proficiency and specifically skilled using Salesforce to manage sales cycles
• Ability to adapt and iterate on your sales motion in a startup selling environment

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with ourPrivacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out tosupport@betterup.co

#LI-Remote

About the role:

As a Samsara Partner Account Manager, you'll own the full-cycle relationship and management of large-scale strategic Channel partners in the US and Canada. This is a dynamic, entrepreneurial role in which you will work with VAR’s, DMR’s and Distributors to take Samsara’s Industrial IoT platform to market, enabling Samsara to scale its core mission of increasing the efficiency, safety and sustainability of our customers' operations.

The core activities in the role will include relationship building and management from the C-suite down, program building and execution, marketing, technical and sales training/enablement, and data-oriented practice development done in high-touch collaboration with Samsara’s largest channel partners.

You should apply if: 

• You want to impact the industries that run our world:Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work:One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Own many of Samsara’s existing Commercial Partner relationships within the US & Canada, with responsibility for Partner business development and ongoing relationship management
• Own the expansion of our existing Commercial Partnership programs within Canada, as well as the investigation of any new, territory-specific partner requirements
• Manage our existing Commercial Partner intake process for the US & Canada
• Identify and implement existing Partner intake process improvements and adjustments to meet regional business requirements
• Identify priority Partner targets for investigation and onboarding across the US & Canada
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 8-10 years of combined sales & partnership/partner management experience
• 5-7 years of partner management experience
• Strong written & oral communication skills, with the ability to work well with internal & external VP level and above individuals
• Consistent quota (over)achievement in previous roles
• Partner management experience in high-growth SaaS and/or technology sales environments
• Experience growing an existing book of partner business as well as hunting and growing net new partner business
• Strategic program development and program management experience
• Ability to work solo and effectively manage ambiguity  
• Consistent track record of building complex and dynamic programs and working with sales teams
• Comfort with accountability to multiple internal and external stakeholders, with the ability to effectively prioritize between them
• Sensitivity to the sales cycle and ability to handle complex customer/partner situations

An ideal candidate also has:

• French language proficiency
• Excellent prioritization and time management skills
• Experience within the Fleet Telematics, Fleet Safety, or Connected Operations spaces

What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do everyday? 

Help lead the charge growing our Small and Medium Business Segment!  Suki is growing and physicians are excited to learn about our solutions!  Your main objectives will be to focus on responding to, identifying, and closing new business opportunities, growing and expanding our footprint within existing small to medium business accounts and onboarding these users.  

This goal entails:

• Building, cultivating and leveraging relationships in your targeted accounts to drive and uncover new business opportunities in your region 
• Cultivating existing relationships while establishing new ones with key clinical/IT stakeholders. 
• Identifying new Suki users within the SMB/Small Groups in collaboration with your colleagues in Customer Success
• Work closely with Marketing on campaigns to target new users within SMB/Small Groups accounts
• Maintain accurate account funnel and forecast in SFDC

As a member of the Customer Success team, your role is to also own and manage a portfolio of SMB/Small Group customers and drive the successful training and adoption of all segments of Suki users. You will be responsible for engaging with external parties such as customer teams, practice managers, and IT support teams to ensure Suki and users are set up for success. You will also be responsible for proactively identifying and driving the resolution of risks and issues that you encounter in the field, and for developing creative solutions that will best meet the needs of our customers. 

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our Group customers thrive with Suki’s products. The Customer Success Manager is responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. You will also translate your learnings from training users into periodic business reviews and engage with our customers on opportunities to expand usage and increase the value of our partnership. You will use metrics, regular interaction, and other attributes to maintain an accurate gauge of customer health, continuously working to improve/maintain a healthy state, measure the success of our deployments, and identify opportunities for deeper engagement. This individual will also take the lead in identifying and solving for customer barriers. They will be responsible for escalations and assuring a strong voice of the customer to internal Suki stakeholders

Ok, you're sold, but what are we looking for in the “perfect” candidate?

• Results-driven: results matter, winning matters.  You can achieve your goals with minimal supervision and processes.  You can quickly assess how to reach your objectives and who can help you get there.
• Executive presence and consultative approach: You exude confidence and integrity, have great listening skills, and can translate client’s needs and challenges into a strategy that aligns with them. 
• Customer Mindset: Manage your portfolio of customers and establish a role of trusted advisor, building relationships at all levels within the organization. Develop an understanding of Suki products and help customers adopt and leverage our products to meet their goals and business needs. 
• User-focused: You find joy in providing At-The-Elbow training to care providers on our products. You have an innate understanding of user behavior, and ensure users are receiving quality service.
• Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• High-Accountability: You can be counted on to consistently deliver high-quality work while representing your team in the field
• Strong strategic planning, problem-solving, critical thinking, decision-making and analytical skills
• Technical and clinical acumen necessary to carry meaningful conversations with IT and clinical folks
• User-centered: You are obsessed with the customer experience. You’re energized by talking to customers and you can’t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior.
• Data Driven: You use metrics to drive decision making.
• Self-starter: You are motivated by impossible challenges and energized by creating something new.
• Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this.
• Adaptability:  You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won’t get you there”.
• Rigor: You are detail oriented and hold others to a high standard.

Qualifications*

• 3-5+ years selling complex Healthcare IT SaaS to Healthcare Executives into small and medium-sized hospital systems, boutique clinics, and co-ops
• 3-5+ years of customer facing experience within healthcare SaaS (provider, PBM, Enterprise, or payer interface preferred)
• Experience leading through customer escalations, executive summaries, and presentations
• Demonstrated ability to develop strategies to convert competitive accounts  
• Strong track record of meeting/exceeding sales targets
• Exceptional communication, presentation, and conflict resolution skills
• Willingness to travel 25% approximately a week per month
• Technical understanding of cloud services, EMR integration and understanding of SaaS solutions
• Familiar and adept with using Salesforce
• Bachelor’s degree required

* We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

 In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $90,000 to 100,000 in CA.  This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

Account Manager

Fastly is seeking our first Account Manager in the Nordics Region, joining our growing International Account Management team! We are hugely excited about this opportunity and we’re passionate about helping our Customers Succeed. 

You will drive high impact customer relationships, maintain account health and lead customer advocacy across Fastly’s Enterprise Customers in the Nordics, partnering with our Sales, Customer Support, Product and Technical teams. This is a great opportunity for someone with the skills, energy and confidence to work autonomously - and ultimately to define great Account Management in the region.

What You’ll do

• In partnership with your aligned Account Executive and Node, you’ll be responsible for growing Fastly revenue across your book of business
• You will drive your renewals to a successful close and generate interest and opportunities across Fastly’s product portfolio
• You’ll manage your activities, notes and account health data though Gainsight, utilize Salesforce for Opportunity Management and be armed with customer data and insights through tooling such as Looker 
• You’ll monitor customer relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements
• You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate
• You will be responsible for highlighting new Fastly initiatives, products and services to customers through Monthly and Quarterly Business Reviews 
• Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support

What We’re Looking For

• A proven track record in a role focusing on customer relationship development and revenue growth
• A sense of curiosity to understand customer goals coupled with an ability to understand and align technical concepts with business values
• Strong project management skills, high detail orientation and exceptional organizational skills
• Thrives in a multitasking environment, with an ability to adjust priorities
• Independent, self-disciplined and possess strong verbal and written communications skills
• An engaging and well planned presenter
• Strong customer service values with a professional and friendly demeanor
• Reputation for integrity and dedicated work ethic with desire for ownership of process success
• Technical background highly valued
• Fluency in Swedish and English essential

We’ll be super impressed if you have: 

• Bachelor's degree or equivalent in a related field of study
• SAAS/PAAS/Cyber Security experience preferred

Work Hours: This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements:

This position is a remote role but openonlyto candidates currently residing within a commutable distance of Stockholm, Sweden

This position will require travel as required by your role or requested by your manager, across the Nordics, UK and the USA.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

The Amperity Account Manager is responsible for their clients' ongoing value realization. This includes cultivating relationships, developing and executing innovative adoption strategies and ensuring the delivery of Amperity's value for each of our customers. While countless other teams and experts within Amperity are crucial to the establishment and ongoing success of our customers, each relationship needs a focal point of strategic responsibility, cross-functional coordination and accountability for outcomes. The Account Manager serves as that focal point. They make sure that their customers get increasing value out of our technology and our team over time, identify and deploy risk mitigation strategies, and take ownership of renewals and opportunities for mutually beneficial expansion.

The Account Manager works alongside a group of world-class colleagues from Sales, Client Services, Product and other teams to deliver a cohesive and tightly coordinated customer experience, ensuring that in addition to realizing business value beyond expectations, our customers call us their favorite technology and/or service provider. You will report to one of our leaders on the Account Management team.

Interesting Problems

• Develop and own trust- and value-based day-to-day relationships with key customer contacts at all levels of the customer organization; serve as a liaison between the customer and Amperity. Priority relationship development will be with senior leaders to ensure strategic relationship continuity and value alignment.
• Understand and document success criteria and align the partnership around the customer's business goals, from initial implementation through run state
• Proactively advise customers (either directly or in consultation with Subject Matter Experts) on best practices and areas of opportunity to ensure the most direct path to value.
• Cultivate strong working relationships with cross-functional Amperity team members and leadership to ensure project/value alignment.
• Identify risks in delivering on the agreed-upon value roadmap, the relationship, or commercial arrangement and develop and deploy strategies and programs to mitigate such risks
• Own internal account planning and customer health tracking
• Conduct regular business reviews with the customer to clearly illustrate value and explore new use cases
• Perform platform demonstrations from a user perspective taking into account individual customer requirements
• Plan, coordinate and close all renewal opportunities
• Identify expansion opportunities for products and services and leveraging the sales team to close all types of upsell transactions

About You

• You have 7+ years in an account management role, customer success role, or digital transformation role, preferably in enterprise software
• You have experience managing commercial responsibility for a book of business
• You're able to navigate the world's biggest, most complex companies, foster champions and manage dissenters
• You are consultative and have a knack for finding opportunities to expand Amperity's scope with existing customers in ways that continue to add outsize value for them
• You anticipate both non-technical & tech-oriented risks and hurdles to achieve customer value goals
• You prioritize understanding your clients' highest-priority business problems, so that you can align your efforts to those problems first, and then draw connections back to Amperity
• You're quick on your feet, projecting confidence and knowing when to tap other experts for the best possible answer
• You have strong general business intuition and instincts, allowing you to "separate the signal from the noise"
• You can explain complex concepts simply and persuade others to adopt new ways of thinking, becoming a trusted advisor to your customers over time
• You have a natural ability for presenting and storytelling
• You are a team player who excels at rallying and partnering with various cross-function stakeholders

Remote Available

Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation

Base Salary: 115,000 -173,000

Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.

Other Cash Incentives:For many of our positions, other cash incentives are also available.

Stock Options:The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

#LI-DNI

What this job can offer you: 

The opportunity to manage the entire sales cycle, from identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring:

• Demonstrated ability in growing existing accounts, driving net new expansion bookings within customer accounts as well as upselling/cross-selling opportunities within accounts
• Success in building key customer relationships across different levels of personas, including key decision makers and champions to be able to drive successful client outcomes, grow accounts, and drive revenue outcomes
• Experience maintaining consistent communication with key customer contacts and advocates on their needs as well as eliciting feedback on our products and services on how we can improve and support them further
• Ability to create and execute sales play to constantly grow revenue per account
• Able to create, execute, and adapt proactive client strategies to achieve goals
• Confidently develop pipelines, forecast outcomes, and provide accurate reporting data
• Strong knowledge of sales processes
• Ability to learn complex solutions and eager to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• 2+ years of Account Management experience preferable, or related SaaS sales experience
• Excellent verbal and written communication skills
• Highly self-motivated with ambitions to be in a closing role
• Self-directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure
• Strong business acumen
• High level of integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer-obsessed and clear desire to be in a customer-facing role

Key Responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities for existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships
• Understand the communication needs of small and mid-sized business customers, and design solutions to meet those unique business needs
• Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success

Practicals

• You'll report to: Manager, Enterprise Sales - UK&I
• Team: EMEA Account Managers
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $45,000 USD to $101,250 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Prior employment verification check(s)

#LI-DNI

How You’ll Change Our Customers’ Lives:

At Nextiva, our Enterprise Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UcaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.  

The Day-to-Day:

• Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
• Identify and properly qualify opportunities
• Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation. 
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the Nextiva NextOS platform
• Deliver Amazing Service®, leveraging the value of our products and services 
• Document activity and communicate information regarding prospects and opportunities via Salesforce.com
• Create and drive revenue within a specified region or list of named accounts
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

The General Qualifications for Admission:

• 5+ years of experience selling to large complex opportunities in a Channel or Direct Role
• 3+ years sales experience in Contact Center sales
• Ability to cultivate and build positive relationships
• Understanding and experience with selling to Executives in Fortune 1000+ type organizations
• Strong emphasis on collaboration and communication with Partners and internal team 
• Hands-on Salesforce experience 
• Demonstrated ability to consistently achieve and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecast
• Proven track record of selling solutions to strategic customers

You will Rock this Role if you have the following characteristics: 

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. 
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes. 
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. 
• Influencer– you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. 
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. 
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers. 
• Innovator- you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business.

Your Success Depends on Your Commitment:

We invest in our employee’s development and care deeply about your ability to grow.  We want Nextiva to not be just a job, but a career. Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.  Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.   

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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A bit about H&H & Zesty Paws

At H&H, our vision is focused on premium nutrition and lifetime wellness; to inspire and achieve this vision we bring together seven international brands as we strive to make people around the world healthier and happier. We have established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with more than 3,400 employees working across the globe. We are excited about our future as we expand these premium, proven and aspirational brands to new markets, greeting consumers in all life stages.

Solid Gold Pets is a pet food, and nutrition brand focused on clean and healthy recipes for our furry friends. We're now part of the Health & Happiness (H&H) Group; a global company focused on premium nutrition for adults, kids, and pets.

Zesty Paws® specializes in providing premium products that are formulated with one important goal in mind – to keep our loving pets as strong as the bond they share with us. With a company culture rooted in passion, quality, transparency, and innovation, we are committed to making wellness more achievable and enjoyable for the four-legged member of your family. 

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Our success as an organization is directly attributed to the health and happiness of our team. As a new team member, you will be empowered to positively contribute to our high-impact culture and be supported in bringing your whole self to work.

Your role within the team

National Account Manager (NAM) drives Solid Gold and Zesty Paws performance and achieves plan objectives by providing oversight of National Account Headquarter management, retail execution, team performance and development of JBP strategy. 

This position will serve as a direct point of contact for our Pet Specialty customers, ensuring focus on Solid Gold and Zesty Paws sales growth and retail execution.

Duties and responsibilities

• Building customer relationships and execution through ongoing communication with National Account Senior Management and buyers.
• Develop promotional strategy with objectives related to ROI, new to brand conversion and incremental lift.
• Manage the entire assortment recommendation process including trend assessment, productivity, innovation placements that lead to incremental space in key retailers.
• Develop 3 year strategic plan that includes NPD and pricing recommendations, space and assortment objectives, plans for sustainable growth and expansion.
• Working with the key retail customers in trade developing relationships, building brand presence and sales in assigned pet specialty channel by meeting with each customer to set targets for distribution volume objectives, financial commitments, assortment, and merchandising targets.
• Develop long term plan to gain or expand points of distribution with accounts that are identified as appropriate for the brand. 
• Holding quarterly meetings with each customer to review performance against goals, discuss marketing programs and plans for ongoing execution.
• Working with, training and motivating customers on company brands.
• Utilizing data from in-house systems as well as employing marketing tools to influence customer and consumer focus.
• Coordinate efforts with Field Activation department regarding in and out of store activity, confirming follow-up and support at the National Account level.
• Participate in necessary trade events (industry, retail and/or consumer) such as customer National Meetings, local events, trade shows, events, etc.
• Monitoring assigned budgets to ensure that spending stays within budget and on strategy.
• Complying with all policies and procedures, ensuring that all activities are conducted within local, state and federal laws.

Desired Skills and Experience

• Proven experience in a Sales or Retail role – minimum 5 years.
• Experience in chain account management.
• Critical thinker with strong negotiating and strategic selling skills, and the ability to see the big picture while also understanding key project-level details.
• Highly developed organizational, planning, and management skills; Creating a business plan, assessing new markets, qualifying targets, and prioritizing sales efforts.
• A high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure.
• Pet food industry experience is advantageous but not essential.

As an equal opportunity employer, H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment.