About Invoca:
Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.
About the Role:
We are seeking a Senior Account Manager (AM) to drive continued value and expansion within a portfolio of Invoca’s corporate accounts. Responsible for executing on retention and expansion goals, the Senior AM ensures Invoca is aligned with the customers’ needs and expectations by working cross-functionally with Customer Success and Account Executives to ensure the renewal and growth of every customer. In this position, you will be expected to craft and execute strategic account plans, support customer relationships, demonstrate and quantify platform/feature value to ultimately ensure subscription renewal and expansion.
You Will:
- Manage a portfolio of accounts throughout the entire lifecycle and ensure achievements are hit for growth and renewal phases.
- Facilitate transition of new accounts from Account Executives to Account Management
- Support Customer Success in the creation and delivery of Customer Success Plans
- Own and Report on the renewal expansion and retention forecast
- Grow usage and adoption of the Invoca Call Analytics across accounts through designing and executing strategic account plans
- Thoroughly understand enterprise customer needs and effectively communicate Invoca value proposition to articulate differentiators
- Build and execute sales strategies, presentations and software demonstrations for enterprise level customers.
- Ensure that salesforce.com is at all times updated with the most recent accurate forecasts, latest activities and next steps.
- Present effectively to external customers across all levels from marketing staff to C-suite executives.
- Evaluate and negotiate and, ultimately, close renewal and growth for existing active customers
You Have:
- 5+ years of on-quota, B2B SaaS experience selling marketing tech and ad tech to large, complex organizations
- Online advertising understanding with professional experience in marketing technology and account management or sales.
- Experience using modern SaaS sales tech stack, including Salesforce, LinkedIn, Customer Success or Project Portfolio Management applications, Business Intelligence Systems, different remote collaboration tools and more.
- Experience negotiating business terms with senior management and C-suite executives including MSSA, Order Forms, SOWs and other deal documentation.
- Experience working with marketing technology such as Google AdWords, Analytics, Bid Management or programmatic media platforms.
- The ability to connect with, and communicate information to, all levels of the customer's organization.
- The ability to create clear proposals, emails and presentations
Salary, Benefits & Perks:
Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:
- Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
- Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
- Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock options - All employees are invited to ownership in Invoca through stock options.
- Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
- Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
- Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
- Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
- Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
- Position Base Range - $95,000 to $115,000/ plus bonus potential
- Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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