About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us onInstagram, Linkedin, andTwitter.

Principal AI Engineer

At SonderMind, we are revolutionizing mental healthcare by leveraging technology to provide personalized and effective mental health solutions. We believe that generative AI and cutting-edge AI technologies can empower mental health professionals and create best-in-class self-care tools that help individuals achieve better mental health outcomes faster.

About the Role

As the most senior AI Engineer at SonderMind, you will be at the forefront of designing and implementing AI solutions that redefine mental healthcare. Reporting directly to Miguel Alvarado, you will lead the AI engineering team, set best practices, and mentor other engineers. You will collaborate closely with Applied Science, software engineers, product managers, and designers to create innovative AI/ML solutions that drive the next generation of mental health care tools.

Essential Functions

• Lead the design and implementation of AI agents and agentic patterns to enhance mental health solutions.
• Develop and optimize LLM workflows, balancing techniques such as many-shot in-context learning and fine-tuning.
• Evaluate and select appropriate LLMs for various tasks, ensuring high performance and reliability.
• Translate product requirements into comprehensive evals sets and processes, ensuring alignment with business goals and user needs.
• Establish and promote best practices in state-of-the-art prompt engineering, ensuring that our AI solutions are both innovative and effective.
• Cultivate a culture of continuous learning by encouraging the team to regularly review and discuss the latest research papers, ensuring that our AI solutions remain at the forefront of technological advancements.
• Build scalable and reusable AI infrastructure to support multiple teams and projects.
• Establish and maintain robust AI/ML Ops practices to ensure efficient deployment and monitoring of AI systems.
• Collaborate with cross-functional teams to align AI initiatives with product goals and user needs.
• Mentor and guide junior engineers, fostering a culture of innovation, evals and continuous learning.

What does success look like?

Success in this role means leading the development of AI solutions that significantly improve mental health outcomes and user satisfaction. You will be measured by the impact of AI technologies on product innovation, the scalability and reliability of AI systems, and the growth and development of the engineering team.

Who You Are

• Education & Experience:Advanced degree in Computer Science, AI, or a related field. Extensive experience in AI/ML engineering, with a proven track record of leading AI projects in top-tier tech companies.
• Technical Skills:Mastery of programming languages such as Python and AI frameworks like TensorFlow, PyTorch, and Keras. Deep understanding of generative models, NLP, and AI infrastructure.
• Experience with low-level programming in C++ and Rust is a plus,as it will enhance our ability to optimize AI systems for performance and reliability.
• Soft Skills:Strong leadership and mentoring abilities, excellent problem-solving skills, and a collaborative mindset. Ability to communicate complex AI concepts to non-technical stakeholders.
• Passion for Innovation:A deep commitment to using AI to transform mental healthcare and improve lives.

Our Benefits 

The anticipated salary rate for this role is between $160,000 - $190,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

 LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

 Overview:

We are seeking a skilled and detail-oriented AI engineer to join our team to work with various Large Language Model (LLM) technologies and providers. The successful candidate will be responsible for designing and testing prompts and prompting methods for a variety of use cases and models, ensuring that the output is accurate, relevant, and high-quality.

If you are passionate about Natural Language Processing, Conversational AI,  and have experience working with advanced language generation models, we encourage you to apply for this exciting opportunity to bring cutting-edge Generative AI technologies to customers around the world.

You will

• Develop,  implement, and test strategies for a variety of products over various LLMs.
• Work with production engineers to deploy these prompts into production
• Collaborate with other engineers, data scientists, and analysts to improve the accuracy and quality of LLM responses
• Analyze internal and external feedback and behaviors to continuously improve the quality of prompts and language output
• Stay up-to-date with the latest developments in Generative AI specifically, and Natural Language Processing and Machine Learning in general.

You have 

• Bachelor's degree in Computer Science, Linguistics, or related field with 2-3 years of experience or a Masters degree in lieu of experience.
• 2-3 years of industry experience or Master’s 
• Foundational knowledge of Natural Language Processing and Machine Learning
• Experience working with Large Language Models such as GPT-3/4, ChatGPT,  Claude, CoHere, etc
• Excellent communication skills and ability to collaborate with cross-functional teams
• Proficiency in Python 
• Excellent analytical and problem-solving skills
• Strong attention to detail and ability to manage multiple tasks simultaneously

Preferred qualifications

• Experience with LangChain
• Experience working with other Machine Learning models or approaches such as BERT or Reinforcement Learning
• Familiarity with deep learning frameworks such as TensorFlow or PyTorch
• Experience with large-scale data processing and analysis
• Familiarity with cloud computing platforms such as GCP, AWS, or Azure

Benefits: 

• Health: medical, dental, and vision
• Development: Native AI learning

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Teaching kids to think critically and communicate effectively has never been more important, and NoRedInk helps students become better writers in more than 60% of U.S. school districts. We're looking for an AI Engineer to join our team and help us achieve our mission of unlocking every writer’s potential. As an AI Engineer at NoRedInk, you’ll build features as part of collaborative teams of product managers, designers and other engineers all focused on helping teachers more easily assign & grade authentic writing assignments that students are able to complete with confidence as they hone their language and writing skills. In this role, you would be working with a team focused on building features that leverage AI/ML technologies to improve the experience of students & teachers. NoRedInk knows the value of a diverse team and welcomes applicants from a wide diversity of backgrounds and approaches.

Notice:Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants; please see below to learn more*.

In this role, you will:

• Collaborate with the team to architect, build and deploy features that leverage AI/ML models generally and LLMs in particular, including fine-tuning, prompt engineering, model validation
• Work closely with cross-functional teams to integrate AI solutions into existing infrastructure, optimizing scalability, operation, accuracy and cost
• Evaluate advancements in AI/ML methods and technologies and assess their applicability to our objectives, ultimately translating business needs into technical solutions that add value
• Identify opportunities to enhance our AI/ML technology stack by building or recommending tools, technologies  & processes to manage AI/ML models & related features
• Foster a culture of learning and continuous improvement within the company by sharing knowledge and expertise in AI technologies.

About You:

• 4+ years of professional experience building and deploying solutions in production that leverage ML models while keeping scalability, security, observability, testability and privacy in mind
• 1+ years of experience building and deploying solutions in production that leverage LLMs in particular
• Strong knowledge of and experience leveraging AI/ML concepts, NLP, deep learning as well as supervised learning, LLMs, RAGs & generative AI
• Proficient in using LangChain, TensorFlow, Keras, etc.
• Experience building SaaS applications deployed on AWS
• Interested in functional languages like Elm and Haskell and comfortable working with languages like Python & Ruby
• Experience with MLOps, data engineering and data management a plus
• You’re excited to work as part of a team to achieve company goals and realize our vision of building better writers

What NoRedInk Offers:

• A competitive salary and equity package in a well-funded startup with a strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment - we are open to international candidates in Canada and South America 
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need

About NoRedInk:

NoRedInk helps students in over 60% of US school districts become better writers. Our deeply engaging, adaptive curriculum personalizes exercises to kids' interests, guides them through the writing process with instructional support, and boosts their skills through targeted practice. Students have completed over 10 billion exercises on our site, and our mission is to help all students harness the power of the written word.

Check out our press page, including our 2-minute pitch on NBC and articles in The Washington Post, Wall Street Journal, and Forbes.

NoRedInk believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. At NoRedInk, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. 

Compensation at NoRedInk is robust and includes a full range of benefits, unlimited PTO, monthly co-working stipends, an initial home-office set-up stipend, and generous equity. Our salary ranges are based on factors such as expectations in the job description, location-specific market data, internal parity, and the experience and skills of individual candidates. Therefore, the compensation range is $135,000.00 - $200,000.00 USD, accounting for various locations and skills/expertise. Please know that if you are invited to speak with a recruiter at NoRedInk, they will discuss compensation openly during your first call to ensure alignment. 

*Unfortunately, we’ve discovered a phishing scam targeting NoRedInk applicants. The scam uses a similar domain to deceive candidates, including posting our same role on LI.

1. If on LinkedIn, please ensure it is a posting associated with ourLI site

2. Verify the link is accurate by visiting ourcareers page

3. Our communications will always come from an @noredink.com address after applying.

If you have questions regarding the legitimacy of a job posting, please contact talent-acquisition@noredink.com.

*Note: Agencies or other third-party recruiters may not submit unsolicited candidate resumes or their information to any NoRedInk employee, including a NoRedInk Recruiter, unless a contract is signed and the Talent Acquisition team gives you permission to work on a job opening.