The Solutions Consultant assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SC, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business..

The Solutions Consultant is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. SC’s / ESA’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations:

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
• Solutions Consultant/ Architect must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
• The Solutions Consultant/ Architect is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

Qualifications

• 2+ years CCaaS experience
• 2+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of  sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $90,000 - $160,000; this includes annualized base salary and annualized target sales incentive. Some sales roles are paid on an hourly basis and eligible for overtime. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-REMOTE

We’re seeing very strong adoption with core products, and in order to double down our investment and support accelerating growth, we’re hiring a Staff Product Platform Engineer to join the team. You'd be among the first 100 employees and set the foundation for extreme growth. ????

TheProduct Platform teamplays a critical role in ensuring Lumos executes towards company goals by enabling our product engineering teams to execute more quickly and with higher quality. This team develops the core frameworks and primitives used by engineers across the company, including our human-in-the-loop workflow framework, core user and account data pipeline, and more. Product Platform also invests in external-facing API infrastructure that allows customers to deepen their Lumos usage, as well as a shared frontend platform for product engineers to build consistent user experiences. On this team, you'll be involved in scaling the engineering team and the entire company! ????

✨ Your Responsibilities

• Take ownership of our core architecture and data models. Collaborate closely with other engineers to develop the frameworks and systems used by other teams.
• Design and build robust, scalable systems that enable us to scale our platform to 10x the number of users.
• Drive the infrastructure for our data ingestion pipelines that set the foundation for all products at Lumos.
• Solve challenging engineering problems focused mainly in the backend (Python, Flask), but potentially in other parts of the stack.
• Uplevel your team by setting technical best practices and mentoring engineers.
• Grow the engineering team! Interview candidates and refine our recruiting processes as we rapidly grow.

????Pay Range

$185,000 - $240,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We care much more about your motivation and excitement to grow into the role than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

We strongly encourage individuals from underrepresented groups to apply. ????

About the Team:

The Marketing Engineering (MRKENG) team builds awareness by sharing how Cloudflare can make a positive impact for customers and prospects. This spans across all channels of client communication: our website, blog, emails, social media, events, ads, etc. We build the technology that allows internal customers to craft beautiful experiences and tell compelling stories about Cloudflare.

This role entails a scope of developer work focused on the Adobe Experience Platform (AEP), particularly Adobe Target, Adobe Customer  Data Platform (CDP), and Adobe Journey Optimizer (AJO).  The selected candidate will work amongst a global engineering team, broader Marketing organization, and cross-team contributions to a personalized user journey.

REQUIREMENTS

• Design and implement robust architectures for AEP, integrating martech tools and data to support personalized marketing strategies, customer journey analytics, and real-time offer management
• Lead the technical aspects of Adobe solution implementations, including data modeling, data ingestion, and activation processes across channels within AEP and Adobe RT-CDP.
• Collaborate with marketing, analytics, and IT teams to ensure Adobe solutions meet business requirements and are aligned with company objectives.
• Develop and maintain a deep understanding of AEP, AJO, CJA, and ODE capabilities, staying updated with new features and best practices.
• Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement in the AEP ecosystem
• Ensure data privacy and compliance standards are met within the Adobe ecosystem.
• Troubleshoot and resolve complex technical issues related to Adobe platform
• Understanding of online marketing components, such as advanced targeting and personalization
• Strong proficiency with analytical tools, including Google Analytics
• Strong understanding of SDLC methodologies
• Suitable level of understand compliance requirements for GDPR, CCPA, CPRA, and CTDPA
• Experience with headless CMS platforms like Contentful
• In-depth knowledge of modern JavaScript frameworks, development patterns, and single page applications
• 5+ years experience in data architecture, integration, API management, and cross-platform activation
• 5+ years experience and a strong understanding of marketing technologies, digital analytics, customer data platforms, tag management, and cross-channel marketing strategies
• Proven experience as an AEP Architect or similar role, with a strong portfolio of successful Adobe implementations
• Demonstrated experience with headless architecture and headless CMSs like Contentful

BONUS QUALIFICATIONS

• Current peers and stakeholders consider you a subject matter expert in the Adobe playground
• In-depth knowledge of Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA) or Adobe Analytics, and Offer Decisioning Engine (ODE)
• Ideally, certifications in one or any of Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, and/or Offer Decisioning Engine are highly desirable
• Active member of the Adobe Experience League communities
• Passion for building and optimizing a personalized user experience, from freelance developer to CxO
• Working knowledge of Cloudflare tools, including Zaraz, Dash, and Workers

Available Locations: Lisbon or Remote Portugal

Overview

About the Role-We're looking for an Atlassian Admin to join our team to manage our growing Atlassian cloud instance. Help us maintain and build out a high performing platform that factors in change control, scalability and industry best practices. Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools. Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed. Provide user management, training, and support for Atlassian Suite.

About the Team -The Instacart Information Technology Department is dedicated to supporting all of Instacart with equipment, infrastructure and technical support. We partner with other teams to help streamline processes and find solutions to people’s technical challenges. 

ABOUT THE JOB

• Serve as the internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian suite of tools
• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite
• Develop metrics, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Determine ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests
• Provide user management, training, and support for Atlassian Suite
• Create and maintain detailed technical and user-facing documentation
• Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed
• Collaborate on problem resolution, team decisions, and project planning
• Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins
• Customize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes
• Support and manage integrations to external systems as required

ABOUT YOU

Minimum Qualifications

• 3-5 years of experience in the administration, configuration and support of Atlassian cloud products which may include some or all of the following:
• JIRA Software, add-ons, associated plug-ins and extensions
• Project Setups
• JIRA Reporting and Report Filters
• JIRA Projects Role, Access and administration
• Confluence
• JIRA Service Desk
• Eazybi
• Opsgenie
• API
• Advanced knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
• Strong understanding of business processes and experience leveraging Atlassian Suite to maximize and improve those processes

Preferred Qualifications

• Strong verbal and written communication skills
• You are inclined to Google things you don’t know before asking someone
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Ability to work independently across functions and work with all levels of users and management

#LI-Remote

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

The Subscriptions & Payments team works at the intersection of several key, company-wide initiatives, collaborating extensively across functions to enhance payment systems for enterprise-level and self-serve products. Our mission is to develop and expand billing infrastructures with speed and precision, crafting solutions that are not only robust and scalable but also tailored to facilitate Webflow's growth while anticipating and meeting the evolving needs of our customers.

We are currently seeking a Backend Engineer to join the Subscriptions & Payments team to tackle challenges ahead including helping to  lay the groundwork for Subscriptions and Plan Management. You will also be optimizing and expanding our dynamic integration with Stripe. You will be working on systems like low latency API for entitlement services used by all teams, payment APIs, taxation/compliance systems, expanding payment offerings and pricing experimentation. The focus is to build strong pricing and packaging foundations for Webflow as we scale up product led growth (PLG) while growing enterprise business. 

About the role 

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent 
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  • Zone A: $137,700 - $179,050
  • Zone B: $129,500 - $168,400
  • Zone C: $121,200 - $157,600
  • CAD 156,400 - CAD $203,250
• United States  (all figures cited below in USD and pertain to workers in the United States)
• Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Senior Engineering Manager 

As a Software Engineer, you’ll … 

• Design and implement scalable multi-tenant backend services and APIs.
• Work on technologies such as Node.js, Javascript/Typescript, MongoDB, GraphQL, Apollo, Amazon Web Services EC2, S3, Lambdas, Kafka, and more.
• Have a strong understanding and expertise in at least one technical domain.
• Contribute to building and executing on functional strategy.
• Scope and implement technical solutions with minimal guidance. 
• Produce and elevate the quality of maintainable, tested, performant, and scalable code.
• Collaborate product managers and designers in an autonomous, supportive team environment.
• Participate in engineering citizenship activities such as co-authoring engineering blogs, strengthening and improving our hiring processes, and internal hackathon teams.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Backend Engineer, if you 

• Have 3+ years developing and deploying web applications, with a proven track record of shipping code.
• Are familiar with Node.js and TypeScript and can write scalable services and APIs using Express.js, GraphQL, Apollo, and MongoDB.
• Can debug production issues across services and multiple levels of the stack.
• Proven experience building complex web systems.
• Experience with testing frameworks (e.g. Jest, Mocha, Playwright, Cypress). 
• Are comfortable working in an agile, safe-to-fail, environment.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Be you, with us

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. 

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please reviewWebflow’s Applicant Privacy Notice.

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

We are looking for a Senior Technical Engineering Manager to join our team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

As a Senior Technical Engineering Manager on the CX and Reporting team, you will provide technical leadership to your teams for UI, API, and database architectures for products that allow customers to control and report on ad verification, analytics, and anti-ad fraud solutions. You will manage those teams as they deliver on the team’s mission of helping advertisers understand the quality of the ad data they’re purchasing within the digital media ecosystem.

The ideal candidate will have a track record of designing and building end-to-end software solutions, enjoy working in a collaborative and agile environment, and inspire teams to build innovative solutions to complex problems and improve the status quo. 

What you’ll do:

• Lead a full stack team of 5-6 engineers in the entire software development lifecycle, including hands-on development, code reviews, testing, deployment, and documentation while working in a collaborative team environment

• Assist teams with scrum activities to keep their sprints moving forward effectively

• Provide senior leadership to aid the technical leads in driving towards good solutions

• Partner with stakeholders across the company to understand product requirements, gather business and technical requirements from broadcaster clients, and research and develop solutions for complex interactive user interfaces

• Manage multiple competing priorities in a fast-paced, exciting, collaborative environment

• Encourage innovation and foster an environment of continuous improvement

• Manage hiring, performance evaluations, and retention strategies to maintain a high-performing team and ensure organizational alignment while balancing team satisfaction

 Who you are and what you have: 

• BS in Computer Science, or related STEM degree

• 8+ years of hands-on development experience with  5+ years of team management, including daily activities, ticket grooming, performance reviews and promotions 

• Prior experience partnering with Product and other stakeholders across the company to meet business deliverables

• Experience working with other teams or technical program managers to coordinate cross-team projects

• Excellent communication skills and track record of building relationships with

• Excellent documentation skills

What puts you over the top:

• Experience with SQL and database data architecture.

• Prior experience developing clients UIs

• Prior experience developing backend APIs. 

• Experience with Micro Front End architectures.

• Experience with test driven development practices.

• Experience in AdTech.

New York and California Applicants: The salary range for this position is $161,000 - $276,000. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visithttp://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

#LI-Remote

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Sales Systems Administrator, joining our Revenue Operations, Processes & Systems team.

What you bring

• At least 5 years of experience customizing on the Salesforce platform including creation of scalable solutions using custom objects and fields, custom metadata, advanced Flows, Slack integrations, reports, dashboards, validation rules, etc.
• At least 2 years of experience playing a technical lead role in a Sales Operations, Revenue Operations, Business Operations or Business Systems team or projects.
• Strong experience with some enterprise API tools such DataLoader and Workbench.
• Experience in the gathering of user requirements and translation into technical requirements
• Highly desirable to have experience with HubSpot, Drift, Outreach, ZoomInfo, Zendesk.
• Hands on, proactive, blame-free style of working
• Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
• Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
• Process change and improvement action plans
• You are a team player with the ability to work independently and take ownership.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Communicate, ensure adoption and enforce best practices, procedures, and security protocols
• Document current processes and controls, new system requirements and the creation of applicable testing scenarios for enhancements and system updates
• Gather internal team requirements and work with external partners and vendors on Salesforce implementation.
• Maintain and administer sales systems
• Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
• Interpret and analyse business requirements submitted on change requests for processing and ensure proper requirements have been detailed for the change and that business review and approval is captured
• Support user training, by collaborating with Sales Enablement, to ensure all functional users understand the application capabilities and how they are expected to perform their roles

Practicals

• You'll report to: CEO
• Direct reports: 3 Directors and 1 Senior Manager
• Team: [Core Team] - [Sub-Team]
• Location: You need to be in Europe, the Middle East, or Africa to apply (because the role is impacted by regulatory requirements)
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $ 40,850 USD - $137,800 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview(s) with team members 
4. Prior employment verification check 
   
    #LI-DNI

Position Overview

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

A Manager, QA Automation in Brightcove’s Global Services team is adept at designing, building, running, documenting, and maintaining a robust set of test automation presenting technical solutions to address customer and prospect business requirements. The role will consist of engaging development and QA resources to ensure proper test coverage for a wide range of applications.

We are looking for someone who is passionate about media and video who can take leadership in building and expanding the QA automation discipline within the group. The candidate must be highly motivated, technical, detail-oriented, team-oriented, creative, and possess outstanding communication skills.

Job Responsibilities

• Work in an agile environment with a team of engineers to create new products and services and enhance existing solutions and workflows
• Develop and maintain automated test cases for OTT media streaming platforms while prioritizing testing activities.
• Execute automated test cases and report results both locally and through remote automation pipelines
• Create new automation frameworks from scratch to handle new upcoming technologies
• Record and manage defects throughout their lifecycle in JIRA
• Contribute to a common library of cross-project automation utilities and provide regular feedback for continuous improvement
• Create and follow test plans and verify acceptance criteria for new projects and features
• Work collaboratively with the development and the functional testing teams to plan delivery, manage risks, improve quality, and streamline our software deployments
• Triage and maintain a CI/CD pipeline in charge of the platform executions
• Inspire, support, manage and grow a distributed team of three QA Engineers and contractors at different stages of development to encourage a culture of excellence and continuous improvement that meets business goals through a healthy culture of feedback and collaboration
• Foster a culture of diversity, equity, and inclusion in everything you do: from hiring to career development, to team culture, and the products and services we deliver to customers

Qualifications/Experience

• 8+ years of front-end software test automation experience working with Javascript
• 2+ years of people management experience
• Proven ability to lead, coach, inspire and motivate a team of QA Engineers across multiple geographies
• Proficient with modern web technologies; NodeJS a plus, but not required.
• Knowledge of docker containers
• Experience with continuous integration and deployment infrastructure for web applications and services
• Collaborate with other software engineers, QA engineers, product owners, and UX designers for continuous improvement of automation quality
• Experience with bug tracking / workflow management tools
• Experience collecting debugging information using browser tools required
• Deep expertise in writing test plans, test cases and parsing
• Ability to identify dependencies/risks during sprint planning
• Experience with backend automation testing tools
• Experience using Postman for API testing
• Experience designing and running load tests for API systems
• Expertise working with GitLab or GitHub
• Experience with OTT, video or media is preferred
• Good knowledge working with mobile and smart TV devices 
• Comfortable working in an agile/scrum setting
• Experience in the basics of developing and deploying scalable web-based applications
• Excellent communication, collaboration, reporting, analytical and problem solving skills
• Ability to collaborate effectively with other software engineers, user experience designers, functional testers and product/program managers
• Experience evaluating, designing, and implementing automation frameworks from beginning to end

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you’re in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues andcelebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

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