Job Description

Associate Directors will manage a team of digital and programmatic practitioners bringing to life successful programmatic and digital campaigns across clients within the dentsu portfolio of agencies including Carat, dentsu X, and iProspect.  You will get on-the-job training in industry landscape and technologies, managerial skills, technology partnerships, campaign management, client services, expertise contributions, ad trafficking, analysis, and communications. This position can be performed remote and will report into the Director.

Main Accountabilities:

• Define account and audience strategy incorporating the best process
• Speak to data outputs, review account performance and address concerns when needed
• Ensure the team follows defined process for campaign management across digital and programmatic channels, including excellent hands-on-keys activation work
• Team management and communication with a focus on leading and delegating team deliverables, encouraging individual growth across team
• Manage monthly investment and revenue tracking across portfolio of clients
• Communicate frequently with agency leads and client to connect on team performance, campaign health, and strategic growth opportunities
• Lead RFP responses that inspire creativity
• Frequent contributor to experience projects
• Always stay up to date on the latest dentsu activation and internal tools
• Assist leadership with new business pitches
• Establish quarterly plans that focus on account growth
• Form strategy that guides negotiation process with site vendors, based on individual brand needs and campaign goals

Qualifications

• You have 5+ years’ experience in the programmatic and digital industry
• You have team management experience - with the ability to lead a successful team
• Experience across all digital media channels and ability to eloquently speak to each
• Project management experience
• Collaboration mindset
•  Analytical thinking and mathematical skills
•  Proficient in programmatic technology, platform, and partner solutions
•  Experience working with business applications such as Microsoft Excel (can maintain complex spreadsheets)

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Job Description

The purpose of this role is to own and be accountable for the day-to-day client relationship and all elements of the account including, implementation of the strategic vision for the client, delivery against setting and achieving the annual financial targets, while building a trusted relationship with multiple key client stakeholders.

The Associate Director of Client Services will provide strategic oversight and organic revenue growth on a book of client businesses. Their primary KPI will be achieving organic growth targets and ensuring high client satisfaction. A successful Associate Director must be an excellent communicator and possess the ability to work and lead a distributed team with responsibility for client service and business growth. They must be comfortable actively mining for new organic revenue opportunities either within existing client businesses or with new clients. They must possess above average active listening skills to understand client needs and translate those needs to business growth opportunities. They will have expertise in all digital media and marketing principles and apply them to defining, planning and executing against client objectives. An effective Associate Director must also have a strong aptitude for team mentorship.

Responsibilities: 

• Owns client relationships with existing clients and stakeholders, responsible for overall client satisfaction
• Sets the strategic tone, direction and supervision for Merkle Cardinal Path clients. This includes overseeing client needs, staffing, strategy, quality of work, and budgeting; clearly identifying and communicating client’s business strategy and needs cross-functionally within Merkle Cardinal Path.
• Supports the creation and execution of a yearly and/or quarterly sales plan and is accountable for driving actions and outcomes to grow client’s business.
• Develops a revenue for clients through incremental and new opportunities rooted in a deep understanding of Merkle Cardinal Path and broader Merkle products and services coupled with research of clients’ business.
• Accountable for total growth of clients including renewals and net new business on existing client accounts.
• Leads strategic conversations to establish long-term relationships with clients.
• Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.
• Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.
• Supports and mentors the wider Client Services team to ensure quality execution that drives toward client’s business objectives and key metrics.
• Works with cross-functional Merkle Cardinal Path teams to execute account plans, meet plan deadlines, customer expectations, and program milestones.
• Drives growth for Merkle Cardinal Path within Merkle and denstu by partnering with said partners and identifying organic business opportunities for all parties.
• Build best-practice processes and systems to scale up the account teams, enable them to better serve client needs, and increase opportunities for account growth.
• Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teaches improved processes; mentors other team members.
• Works closely with the Senior Client Leadership team to align with MCP’s performance and organic growth objectives, as well as reporting against targets.
• Actively participates and develops new and existing accounts, generates sales quotes, and handles customer inquiries to help service customers and grow business.
• Oversee client communications and negotiations, provide senior level client management support, and nurture client relationships.
• Leads and resolves complex client problems or disputes in a professional manner.
• Grows existing accounts and assists in the development of sales opportunities.
• Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.
• Travels on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greater
• Contributes to new business RFPs and pitches.
• Sells new service offerings with the goal of creating recurring revenue accounts and identify new growth opportunities for the long-term.
• Promotes the mission and values of the organization both internally and externally.

Qualifications

• 8+ years prior experience in customer facing roles.
• Proven experience in a leadership sales role identifying, nurturing, and closing sales deals.
• Outstanding client services skills including relationship building, managing, cross team and agency relationships, strategic planning, account planning, & forecasting
• Excellent communication skills and the ability to anticipate the needs of customers.
• Must demonstrate strong analytical and strategic thinking skills.
• Possess strong problem solving skills and the ability to make sound judgment calls.
• Superior organizational and time management skills.
• Knowledge of customer service programs and databases, or the ability to learn new software quickly.
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
• Proven experience working with $2MM+ accounts; including case studies highlighting the growth of accounts that you have managed.
• Experience managing profitable budgets, meeting deadlines and managing teams.
• Experience working with international client accounts is a plus.
• Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations.
• Excellent storyteller.

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Job Description

The Associate Director, Statistical Programming will be accountable and responsible for leading statistical programming activities for multiple clinical studies, maintaining programming infrastructure and ensuring timely deliverables with high quality. You also will perform oversight on the counterpart from vendors. You will report to Senior Director, Statistical Programming.

You should demonstrate leadership competencies and have extensive experience in SAS programming within biopharmaceutical clinical trials environment and in-depth understanding of CDISC standards and drug development principles, preferably in Oncology therapeutic area.

• Collaborate closely with Biostatistics, Data Management, Medical, Safety, Clinical Research, Clinical Operation, and other functions within Bicycle Therapeutics to address their needs for statistical programming support
• Develop and validate programming specification for table, listing, and figure
• Develop and validate SAS program that generate table, listing, and figure
• Apply knowledge of CDISC SDTM and ADaM to develop and validate SDTM annotated CRF, SDTM mapping specification and ADaM specification
• Develop and validate SAS program that generate SDTM and ADaM dataset
• Create and validate files necessary to support electronic submission in eCTD format
• Conduct statistical programming and/or statistical simulations to support clinical decision making, regulatory interaction, and publication
• Support development of CRF, edit check, review of Data Transfer Specification, and any other collaborations with Data Management function

Qualifications

Essential:  

• Good Clinical Practice (GCP) proficient
• Broad and advanced knowledge of Biostatistics and relevant disciplines related to clinical development and clinical studies, preferably in Oncology therapeutic area
• Proficient programming skills using SAS. In-depth experience on BASE SAS, SAS/STAT, SAS Macro
• Ability to independently manage multiple projects, strong problem-solving skills, and excellent teamwork spirit
• Excellent communication skills, both written and verbal

Desirable:  

Proficient in R programming  

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Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director  will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

• 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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