We are a leading predictive people analytics company, empowering over 700,000 employees worldwide through our AI-enabled engagement bot for HR called Amber. Our presence in the APAC market is strong, and we serve more than 275 customers, including companies like Tata, OYO, Axis Bank, and Makemytrip. We revolutionize the employee experience across 60+ countries.
Our ambitious goal is to achieve a remarkable 400% year-over-year growth, making Amber a trusted friend at work for over 100 million employees globally. With a team of 200 passionate individuals guided by our core values, we are reshaping HR practices.
As aSenior Solutions Engineer, you will liaise with our customers and prospects to work on their technical asks and queries. The Solutions Engineer is a go-to technical resource for customer success, product, engineering & sales teams, by being a cross-functional SPOC to drive successful outcomes through live assistance, behind-the-scenes support, and education.
No. of positions: 1
What will you be doing?
1. Product Expertise: Providing a deep level of product knowledge and skilfully answering product-related questions on customer calls in the post-sales cycle & during the sales cycle.
2. Technical Project Lead: Acts as the technical project manager/liaison for grasp coordinating internal resources, salesperson, and prospect, and working with internal technical resources to ascertain the feasibility and fit from a technical perspective. (Examples: Integrations, API projects, data requests, email deliverability, etc)
3. Training: Working with Customer Success Managers, account executives, and account managers on demo techniques, providing inputs on new product features and how to successfully position those features for maximum impact.
4. Bid Management: Supporting the sales team in responding to RFI/RFPs, and preparing custom quotes, statements of work, or pricing when needed.
Who will you work with?
Sam, Adi, Akshay, Ritwik and of course the rest of the jovial inFeedo team.