Based in Vancouver, Canada, we're a global leader in B2B SaaS key management, serving 40+ industries, from auto dealerships like Ford to hotels like Hilton. Our MS5 SmartBox is the IoT device that keeps keys secure and operations smooth by allowing organizations to remotely manage and hand off physical keys to their employees, guests, and customers. See our Glassdoor reviews.

Join Keycafe as an Operations Specialist as a remote full time contractor, and become a vital force behind the seamless execution of our daily operations. In this dynamic role, you’ll tackle challenges head-on, driving efficiency and excellence in everything we do. 

Your impact will extend across teams, customers, and partners as you ensure our services run like clockwork. If you thrive in a fast-paced environment, excel at problem-solving, and have a knack for fostering collaboration, this is your chance to make a difference and elevate service quality to new heights.

Responsibilities

1. Operational Support: Manage day-to-day operational activities, including monitoring key management systems, troubleshooting technical issues, and ensuring operational standards are met.
2. Customer Assistance: Provide frontline support for customer inquiries related to operational concerns, ensuring timely resolution and excellent customer service.
3. Process Improvement: Identify opportunities to streamline operational processes, enhance efficiency, and reduce costs. Implement new procedures and update existing ones for operational effectiveness.
4. Data Analysis: Track and analyze key operational metrics to identify trends, monitor performance, and support decision-making.
5. Inventory Management: Oversee inventory levels for hardware and components used in key management systems. Ensure supplies are available and coordinate logistics for restocking.
6. Coordination: Collaborate with cross-functional teams, including Customer Support, Sales, and Product Development, to coordinate and implement operational initiatives.
7. Training and Documentation: Train staff and partners on operational procedures. Maintain and update operational documentation and manuals for internal and external use.

Project Support: Assist in the rollout of new projects, pilot programs, and service expansions. Provide operational insight and logistical support for successful project execution.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience).
• 2+ years of experience in an operations, logistics, or project management role, preferably in the technology or service sector.
• Strong problem-solving skills with a proactive mindset and attention to detail.
• Excellent communication skills, both written and verbal, to interact effectively with team members, customers, and partners.
• Proficiency in using CRM systems, operational tools, and software such as Excel, Google Workspace, and project management platforms like Asana, Trello, or Monday.com.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong analytical skills, with experience in data analysis and reporting.
• Demonstrated ability to identify process gaps and implement improvements.
• Customer-centric approach, with a passion for delivering outstanding customer service.
• Experience in inventory management and logistics is a plus.
• Comfortable working independently and as part of a collaborative team.
• Knowledge of technical troubleshooting is an advantage.
• Role based in Peru or Jamaica

Benefits

• Competitive Compensation: A monthly salary of $1150, reviewed each year
• Bonus : Annual bonus based on performance
• Work Equipment: We provide an Apple MacBook for work use, as well as a monitor, keyboard, and mouse
• Music Streaming: We cover your subscription to Spotify, Apple Music, or another major provider
• Cell Phone Plan: We cover typical single-person plans
• Wellness Budget: Enjoy an annual budget for physical or mental wellness expenses, such as a local sports league, gym membership, fitness classes, mental health apps, counseling, etc
• Career Development Budget: Enjoy an annual budget for career development courses, programs, or activities
• Paid Time Off: 18 days of PTO annually for holiday or sick days, in addition to all of your local statutory holidays
• Birthday Off: Celebrate your special day with an extra day off
• 2-Year Sabbatical: After 2 years at Keycafe, enjoy 2 extra weeks of PTO in your 3rd year
• 5-Year Sabbatical: After 5 years at Keycafe, enjoy 5 extra weeks of PTO in your 6th year. Recurs every 5 years

Maternity / Paternity Leave: 4-week paid parental leave for both mothers and fathers, with flexible usage within the first year of the child's arrival.

Note: Eligibility for benefits begins upon successful completion of a 3- or 6-month probationary period.

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Who are we? 

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world's largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 600 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.

Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

Why should you work for us?

ICEYE is at the cutting edge of new technology and we are continuing to build and operate our commercial constellation of SAR satellites. Working with ICEYE, you will be part of making the impossible possible, whilst shaping the Earth Observation industry. You will work with varied, diverse and engaged colleagues to further the ICEYE mission. At ICEYE we realize that without great people we can not succeed, therefore you will be an integral, valued and appreciated colleague, with the ability to directly shape the vision and direction of the business. 

We actively support Continuous Professional Development, and will provide access to a range of avenues to allow you to succeed, including courses, training and attendance at conferences. ICEYE is a place where your development, your growth and your success is a priority. 

What is the role? 

We are seeking a dynamic and detail-oriented professional to join our team as a Customer Excellence Specialist for the EMEA region. This role is crucial in ensuring the seamless delivery of satellite radar data to our customers, and managing orders from submission to final product delivery. The role requires proactive problem-solving and the capacity to handle various scenarios autonomously. The ideal candidate will have a background in geography, remote sensing, aerospace, or related fields, along with exceptional communication skills in English. This is a Business-to-Business (B2B) position that involves shift work.

This is a one-year contract position with the possibility of extension based on performance and business needs.

Regular Customer Excellence Responsibilities

Order Management:

• Oversee the entire order process, from submission to the delivery of the final product.
• Prepare comprehensive feasibility studies for satellite imagery, ensuring customer requirements are met.

Satellite Resource Planning:

• Plan satellite resources for capturing Synthetic Aperture Radar (SAR) images.
• Perform SAR image quality control to maintain high standards.

Customer Interaction:

• Resolve customer inquiries and complaints promptly.
• Collaborate with cross-functional teams (satellite operators, sales, analytics, product software) to address project and customer-related issues.
• Serve as a vital interface between clients and ICEYE, ensuring effective communication and interaction.

Process Improvement:

• Contribute to the enhancement of existing processes and documentation.
• Report to management on key performance metrics and anomalies.

Product Knowledge:

• Maintain a thorough understanding of the company’s products, support, and services.

Account Management Responsibilities

Governmental and Commercial Contracts:

• Serve as the point of contact for EMEA governmental contracts and commercial clients.
• Conduct feasibility studies and effectively communicate results to customers.

Relationship Building:

• Build and maintain trusted relationships with customers, serving as a key contact for order-related queries.

Training and Progress Monitoring:

• Coordinate and conduct service training for both internal and external customers.
• Monitor order progress closely, proactively identifying and resolving potential issues.

Reporting:

• Satisfy internal and external reporting needs by providing accurate Key Performance Indicators (KPIs).

• Bachelor's degree in Geography, Remote sensing, Aerospace, or a related field.
• Proven experience in customer excellence or account management roles.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills in English and Finnish

• A job that matters in a dynamic Earth Observation environment with a scale-up approach
• An independent role with a supportive and diverse work environment
• Occupational healthcare, occupational and private insurance
• A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
• Phone subscription with iPhone of choice 
• Relocation support (i.e. flight tickets, accommodation, relocation agency support)
• Time for self-development, research, training, conferences, or certification schemes
• Inspiring and collaborating offices and silent workspaces enable you to focus
• A wide variety of the best coffee, tea, snacks, and sweets to accompany your daily space mission

Diversity, equity, and inclusion

At ICEYE, we believe that diversity isn't just a buzzword – it's our greatest asset. 

We're committed to fostering an inclusive environment where every voice is not only heard but celebrated. We know that diverse perspectives breed innovation and creativity, which is why we actively seek out individuals from all walks of life, backgrounds, and experiences. 

Whatever your background, we want you to bring your authentic self to the table. Join us and be part of a team where differences are not only embraced but cherished, because together, we're stronger. 

Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com 

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Do you thrive in a dynamic, fast-paced environment and possess the strategic vision to drive growth and expansion?

SupportYourApp is seeking an experienced IT Business Development Specialist to drive the company growth and contribute to the overall success of the organisation. 

In this pivotal role you will be responsible for pursuing new business opportunities, building and maintaining client relationships from first contact until you close the deal.

Excited? Let’s see what it takes ????

What you will do:

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
• Research industry trends, potential markets for business opportunities;
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels; 
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions; 
• Track and report on personal KPIs in a consistent, accurate, and timely manner;
• Collaborate with the team on strategic and long-term tasks and objectives;
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
• Gather and analyze feedback to identify opportunities for service improvement or product offerings.

What you need to succeed in this role:

• 2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry;
• Experience in closing deals;
• Self-motivated and results-driven mindset;
• Fluent in English (C1-C2, both in writing and speaking);
• Profound understanding of market research and data analysis techniques;
• Familiarity with CRM systems (HubSpot) and AI-driven solutions;
• Excellent communication, presentation and negotiation skills: you should be a great listener with the capability to communicate in a clear and simple manner;
• Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner in order to achieve the goal;
• Stress resistance and confidence: you should be able to communicate assertively, handle feedback, and work on improvement;
• Emotional intelligence: you professionally perceive, use, understand, manage, and cope with emotions in various situations;
• Persistence and positive attitude: you can focus on the bright side of things to seek solutions and progress always;
• Ability to work in a team and independently;
• Fast learning skills, adaptability to new environments, and flexibility to quickly grasp new concepts;
• Out of the box thinking with the desire to explore creative ideas proactively.

Benefits and Perks:

• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Results-oriented bonus system;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

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Do you thrive in a dynamic, fast-paced environment and possess the strategic vision to drive growth and expansion?

SupportYourApp is seeking an experienced IT Business Development Specialist to drive the company growth and contribute to the overall success of the organisation. 

In this pivotal role you will be responsible for pursuing new business opportunities, building and maintaining client relationships from first contact until you close the deal.

Excited? Let’s see what it takes ????

What you will do:

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
• Research industry trends, potential markets for business opportunities;
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels; 
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions; 
• Track and report on personal KPIs in a consistent, accurate, and timely manner;
• Collaborate with the team on strategic and long-term tasks and objectives;
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
• Gather and analyze feedback to identify opportunities for service improvement or product offerings.

What you need to succeed in this role:

• 2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry;
• Experience in closing deals;
• Self-motivated and results-driven mindset;
• Fluent in English (C1-C2, both in writing and speaking);
• Profound understanding of market research and data analysis techniques;
• Familiarity with CRM systems (HubSpot) and AI-driven solutions;
• Excellent communication, presentation and negotiation skills: you should be a great listener with the capability to communicate in a clear and simple manner;
• Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner in order to achieve the goal;
• Stress resistance and confidence: you should be able to communicate assertively, handle feedback, and work on improvement;
• Emotional intelligence: you professionally perceive, use, understand, manage, and cope with emotions in various situations;
• Persistence and positive attitude: you can focus on the bright side of things to seek solutions and progress always;
• Ability to work in a team and independently;
• Fast learning skills, adaptability to new environments, and flexibility to quickly grasp new concepts;
• Out of the box thinking with the desire to explore creative ideas proactively.

Benefits and Perks:

• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Results-oriented bonus system;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

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Do you thrive in a dynamic, fast-paced environment and possess the strategic vision to drive growth and expansion?

SupportYourApp is seeking an experienced IT Business Development Specialistto drive the company growth and contribute to the overall success of the organisation. 

In this pivotal role you will be responsible for pursuing new business opportunities, building and maintaining client relationships from first contact until you close the deal.

Excited? Let’s see what it takes ????

What you will do:

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
• Research industry trends, potential markets for business opportunities;
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels; 
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions; 
• Track and report on personal KPIs in a consistent, accurate, and timely manner;
• Collaborate with the team on strategic and long-term tasks and objectives;
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
• Gather and analyze feedback to identify opportunities for service improvement or product offerings.

What you need to succeed in this role:

• 2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry;
• Experience in closing deals;
• Self-motivated and results-driven mindset;
• Fluent in English (C1-C2, both in writing and speaking);
• Profound understanding of market research and data analysis techniques;
• Familiarity with CRM systems (HubSpot) and AI-driven solutions;
• Excellent communication, presentation and negotiation skills: you should be a great listener with the capability to communicate in a clear and simple manner;
• Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner in order to achieve the goal;
• Stress resistance and confidence: you should be able to communicate assertively, handle feedback, and work on improvement;
• Emotional intelligence: you professionally perceive, use, understand, manage, and cope with emotions in various situations;
• Persistence and positive attitude: you can focus on the bright side of things to seek solutions and progress always;
• Ability to work in a team and independently;
• Fast learning skills, adaptability to new environments, and flexibility to quickly grasp new concepts;
• Out of the box thinking with the desire to explore creative ideas proactively.

Benefits and Perks:

• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Results-oriented bonus system;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. 

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. 

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: http://www.supportyourapp.com/

* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

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Job Description

As we continue to expand our European operations, we are looking to develop a team of high performing Software-as-a-Service (SaaS) Account Executives that are driven to succeed and thrive on the challenge that comes with taking a new product to market. You will be an experienced sales professional, who has a proven track record of selling to at all levels of clients and is comfortable building a territory from scratch.

You will bring significant experience in developing relationships with Senior Executives and a history of selling innovative software in a B2B, SaaS environment.  Although you will be required to work remotely, by no means will you be left to your own devices; we will provide you with all the tools, training and support you could ever need to succeed - and we want nothing more than for you to be as successful as possible!

• Prospect and sell to New Logos and establish and develop an account-based Sales Strategy to achieve sales quotas.
• Follow a systematic Sales Process to progress prospect sales campaigns.
• Win new customers through self-sourcing activities, research, responding to leads and building exceptional internal and external relationships.
• Manage a complex sales-cycle to prospective senior executives and/or multiple constituencies within an organization (Manufacturing Operations, Demand Management, Finance, IT).
• Manage all sales activity and forecasting of revenue in SalesForce.

Qualifications

• Speaks French, Italian
• A minimum of 5 years previous sales experience with SaaS experience essential; Experience in a start-up sales environment will be viewed favourably
• Mastery in leading SaaS sales cycles from end-to-end with demonstrable experience meeting and exceeding sales quotas up to €1M
• Tenacious, highly motivated hunter who has achieved or exceeded sales quota.
• Ability to penetrate and sell to executive-level decision-makers.
• The ability to identify existing and emerging client needs and to articulate the corresponding benefits of Assents offerings.
• Self-sufficient in the development and delivery of all sales cycle artifacts including presentations, proposals, etc. and have experience working with CRM tools
• Must be an articulate, persuasive and passionate communicator with excellent written and verbal skills in English. Being fluent in German, French, Italian or any of the Scandinavian languages is an added advantage.

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Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! ????????????

✨The core mission of the Business Development Representative:

The BDR plays a vital role in building the sales pipeline to ensure the success and growth of our B2B solutions. As a BDR at HTB, your primary focus will involve conducting extensive market research to discover new potential business clients and initiating contact with them. You’ll also collaborate closely with the sales and marketing team to build prospecting lists and connect with leads through calls, emails, and LinkedIn.

???? The fellowship you’ll be joining:

You'll be part of a diverse revenue team, consisting of BDRs, AEs, Solution Engineers, Customer Success, and Marketing professionals.  As a Business Development Representative at HTB, you'll report to our BDR Team Lead, who will guide your growth in the role. 

⚔️ Technology tools & weapons you’ll be using:

You'll wield a powerful arsenal of technology tools to conquer your goals, including Hubspot, Apollo, Gong, Linkedin Sales Navigator and more…

???? Interesting resources you should check:

To better understand how we help organizations grow their cybersecurity capabilities, we highly recommend you review two customer stories:  Toyota's Case Study & Macquarie University's Case Study

You may also enjoy reading two stories of former BDRs and meeting a few salespeople:

• Vasilikis’ journey into commercial sales
• Isaiah's journey into sales
• Meet our Sales Team

???? The adventures that await you once starting as a Business Development Representative at Hack The Box:

• Research, prospect and qualify leads 
• Collaborate with marketing and AEs to execute lead generation strategies and schedule a targeted number of appointments for the sales team 
• Perform hands-on prospecting activities to determine best practices
• Utilize call scripts, email pitches, and other templated outreach methods to optimize lead generation.
• Contact potential clients through calls, emails, and LinkedIn.
• Attend trade shows and cyber specif event with AEs for lead generation
• Contribute to feedback of new lead-generation projects.
  

???? Skills, knowledge, and experience points required to unlock the role of Business Development Representative at Hack The Box:

• Professional experience with sales and clear sales career orientation
• Your verbal and written communication skills in English are excellent
• You are self-motivated, resourceful with a can-do attitude
• You are comfortable talking to strangers and are an expert making the first contact and building valuable relationships
• Hands-on experience with sales techniques
• Experience with a CRM and email automation tools are a good plus
• Naturally curious, cybersecurity or tech knowledge is a plus. 

????️ What your Hack The Box adventure will have in store:

????You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.

???? You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.

???? You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.

???? Most importantly, you'll have a blast at HTB ???? because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

????The gems you’ll be enjoying as a Federal Sr. Renewals Specialist :

• Private insurance, Dental & Vision, 401K
• Paid paternity & maternity leave
• 25 annual leave days
• Home Office Allowance
• Dedicated budget for training and professional development, participation in conferences
• State-of-the-art equipment
• Full access to the Hack The Box lab offerings; so you can learn how to hack ????
• OTE Compensation: $75,000 - 85,000 | with a 70% (base) - 30% (commissions) split. Commission uncopped.

????️ The Quest of Becoming Hack The Box’s BDR:

• Level 1: To complete level one’s objective, submit your application.
• Level 2: Complete a Video Interview, to demonstrate your communications skills and share some insights related to your previous achievements.
• Level 3: Meet the hiring manager. Level’s objective: connect with the hiring manager and share with them your achievements. 
• Level 4: Complete an assignment that aligns with day-to-day job-related tasks and responsibilities.
• Level 5: Meet senior revenue leadership.
• Level 6: Congratulations! Not many reach this level ????. Level’s objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. 
• Level 7: You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. 
• Quest complete. Congratulations, you’re officially one of us ????????????Your next quest: complete the onboarding.

Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! ????????????

At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you!

ABOUT HACK THE BOX

Hack The Box is the Cyber Performance Center with the mission to provide a human-first platform to create and maintain high-performing cybersecurity individuals and organizations. 

Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it’s trusted by organizations worldwide for driving their teams to peak performance. Offering an all-in-one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. 

Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 3 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.

???? Exciting News:

• Get the most important updates on HTB’s latest year!
• We are super proud to share that HTB’s all three entities across the UK, US, and Greece have been Certified as a Great Place to Work (Oct 2023-Oct 2024). 

At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.

Hack The Box participates in E-Verify. For more information, please click here and here.

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Job Description

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks.

Part of your job will be to research ideal contact lists based on the Secondary Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities:

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential Secondary education institutional customers in the North American market to identify how our solutions could meet their needs.
• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.
• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.
• Identify best practices to refine the company’s lead generation activities.
• Utilise SalesForce, emails and follow up with phone calls  to generate new sales opportunities.
• Identify prospect's needs and suggest appropriate products/services.
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.
• Proactively seek new business opportunities in the secondary education market in North America.
• Set up product demonstration meetings between (prospective) customers and sales account executives.
• Report to the sales manager with weekly, monthly, and quarterly results.

Qualifications

Requirements:

• Bachelor’s degree or at least 5 years of relevant work experience.
• 2+ years experience as a B2B sales development representative with a track record of achieving lead/sales quotas.
• 2+ years of sales experience in a SaaS and/or Ed Tech environment preferred.
• Minimum 2 years of experience in initiating and nurturing relationships with potential customers using targeted outbound prospecting techniques.
• 2+ years proficiency with SalesForce or other CRM is ideal.
• C1 level written and oral proficiency in English 
• Flawless english speaking communication skills, both oral and written communication, and comfortable speaking in public.
• Demonstrated ability to work solo as well as being a productive team member, sending email and doing phone calls every day.
• Have a strong work ethic and are eager to learn and make new connections with prospects.
• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.
• Proven creative problem-solving approach and strong analytical skills.

Preferred:

• 1+ years selling in Ed Tech or SaaS industries is a plus.

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We're on the hunt for a dynamic Partner Manager to join our team. In this role, you'll be responsible for sourcing and nurturing new referral partners to drive revenue growth for GetResponse MAX by promoting our product to their customer networks. 

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 400,000+ SMBs and 1,000+ enterprise customers on board. 

Our team is made up of 350+ fantastic individuals working in distributed locations. We’re global, remote-friendly, and multicultural, yet we share the same values. 

Key responsibilities:  

• acquire new partners and build a network in the assigned region
• negotiating contracts with partners to ensure they comply with company standards, product price and legal guidelines
• providing training and support to new partner recruits to ensure they can effectively promote GetResponse MAX products
• keeping the partner base engaged to ensure a steady flow of referral leads
• monitoring partner performance to ensure they are meeting sales quotas and maintaining customer satisfaction
• motivating and coaching partner employees to help them meet their goals
• evaluating the performance of existing channel partners, suggesting improvements where necessary
• establishing and maintaining effective communication with partners to ensure a high level of customer satisfaction
• monitoring competitor activity in the industry to identify opportunities for market share growth
• coordinating and taking part in events and trade shows
• participating in any marketing actions that involve the partner channel
• reaching or exceeding the sales target assigned by the manager
• reaching or exceeding the KPIs assigned by the manager

You may be the perfect fit if you:  

• have experience in referral partnership model, with 2+ years of experience in a similar position
• know what the main key is for having successful partner relations
• have experience managing partners in the SaaS industry
• have an outbound approach
• have experience training sales partner teams
• present a hunter attitude/are proactive
• speak fluent English

 
Salary range: 

Contract of employment: 6 000 – 10 000 PLN gross/month 

B2B contract: 319 – 583 PLN net/man-day 

Extra perks include: 

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely
• home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• private medical care for employees and their family members
• employee referral program – up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• wellbeing and mental health culture – mental health helpline, sport card, yoga classes, etc.
• modern equipment – most of our teams work on MacBooks
• language classes
• internal initiatives like webinars, knowledge-sharing sessions, and more! 

Apply and enjoy our  fully remote online recruitment process! 

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.   

2. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us. 

3. Task challenge: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.      

4. Final interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.   

5. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!   

Hania is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!  

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THE CARWOW GROUP

Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.

What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. 

In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.

WHY JOIN US?

We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!

As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.

Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).

Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! 

THE ROLE 

Are you ready to be at the forefront of changing how drivers sell their cars?  Only 10% of cars are currently sold through platforms like ours even though our data shows that owners who sell this way achieve £1000 on average more for their vehicle.  

We’re looking for a VP of Product to join our team and help us build a game changing experience for sellers and buyers.  We need someone dynamic and visionary who will lead the next stage in growth, driving differentiation and excellence in everything we do.  

As a VP of Product responsible for our Sell My Car, you will own our proposition - the very core of what we do - our offer to sellers and buyers across every aspect of our service.  

Carwow only launched this new service in the UK in 2021 - for the first time customers looking to change their cars could list their existing cars on our site and dealers would bid for them ensuring they got the best possible price for their vehicles.  Since then we have driven phenomenal year-on-year growth (+83% in FY2023) while also improving profitability. Sell My Car is now our biggest revenue line globally even though we are still only operating it in the UK.  

Selling your car online in this way, or buying stock directly from drivers in this way, is still a relatively new ‘thing’. We’re building our understanding daily of what will work for sellers and buyers and we’re adapting together, making changes to how we operate as our buyers also adapt their business models. It’s worth being clear that unlike other product roles, this is a proposition role, it encompasses everything we put into market a service or product ensuring that these form a  cohesive experience both for buyers and sellers.  This provides the flexibility to solve problems in different ways: through onsite user journeys, through call centres or operational services or through the introduction of third party services or tools.  

Operating in this type of environment requires an appetite for complex problem solving where there are often no apparent solutions, a high degree of creativity, courage to test and learn and the willingness to change direction and adapt in the face of new information. It requires ruthless prioritisation, rapid decision making and the confidence to move quickly with imperfect data. This is not a role of incremental gains and improvements, it’s an incredible opportunity to put your own stamp on a service and the product experiences it is delivered through - something most people don’t get to do in their whole careers.  

You’ll develop our Carwow and White Label value propositions in the UK and for our European markets working with teams across Sell My Car (commercial, sales, trading, operations) and across the wider business (marketing, B2B marketing, analytics and Get Your Car) to that, and bringing it to life in a way that allows them to work towards the common goal of a seamless car selling and buying experience.  

Leading a growing team of product managers and designers you’ll directly oversee the work of multiple product teams (PMs, analysts, engineers, designers), supporting planning that aligns to business goals and deliver high return on that investment.  Over the next few years, you will actively expand these teams, identifying areas of high ROI across our proposition and working with trading directors to create the case for investment. 

A key part of your role is telling the Sell My Car story across the wider organisation generating high awareness across the C-team of the key opportunities and how you are pursuing them.  

WHAT YOU'LL DO

• Vision, value proposition & strategy:  Create collaboratively with the executive and senior leadership across the SMC and wider Carwow organisation an exciting product vision, value proposition and strategy for the Sell My Car vertical that delivers strategic differentiation vs competitors
• Roadmap & planning: Develop and consistently maintain a clearly articulated and compelling roadmap that shows sequencing towards the vision and can be used for internal planning across teams, and communicated to buying partners to drive engagement and adoption. Work with all areas of the Sell My Car to detail and develop this roadmap
• Prioritisation & ROI:Align teams around the commercial impact of the outcome they are working towards and ensure that we are prioritising effectively between strategic progress and near term trading priorities.  Actively measure and report on ROI of product investments constantly improving our ability to do this.
• Proposition development: Oversee the development and decision making process for key initiatives that drive our proposition forward, focusing on getting decisions made across senior leadership teams, working to execute across multiple teams and facilitating co-ordinated GTM that also tracks overall impact.   
• Set up team for success: Create an environment that allows the team to get the best out of all the people in their squad by helping provide wider context, giving clarity on goals, supporting and setting processes for the team to collaborate effectively. Make strong and diverse hires to ensure the team are well set up for differentiated and innovative product thinking.   Plan ahead restructuring teams and their accountabilities in line with business plan.  
• Fluent with data: Use data to generate actionable insights, to leverage those insights to achieve goals set for the product, and to connect those quantified goals to meaningful outcomes for the business.
• Design obsession: demonstrate a deep passion for exceptional experience design that goes beyond what is on a web page and delivers market leading customer journeys across every touch point for our customers.  
• Problem definition and structured thinking: 
• Synthesises insights from various sources to craft a clear problems statement articulating the root cause problem in an structured way and demonstrates clarity when aligning the team to the problem.
• Identify and use a range of confidence building methods to learn as fast as possible and ensure we build the right thing.
• Communication:Ensures all people involved and the wider commercial team are aware of the vision, team strategy, initiatives, priorities and progress.
• Core architecture for scale and lead on organisational structure: Oversee the development of our white label tools and international solutions.  Understand and articulate the technical architecture for long term maintenance and ongoing development, set teams up with clear accountability to operate SaaS ensuring decisions taken through development and roll out support this.    
• Influence: Build relationships easily to empower the squad to achieve the desired outcome often by influencing the opinions of others often outside of your team.
• Stakeholder management: Work across a wide range of stakeholders to get the right input, their ideas and ensure that they have the right information to represent the product team into their areas/functions.
• Voice of the customer: Build empathy with our customers (sellers and buyers) and leverage feedback in the form of interviews, conversations, usability tests, surveys, and other forms of research to understand how users and enterprise partners engage with the product, make better decisions, and drive meaningful outcomes for the business.
• Drive continuous improvement monitoring the performance of your own and the engineering teams, identifying ways to improve the quality and pace of decision making and output ensuring we get more from our investments. 
• Market Leading: Stay abreast of emerging trends, technologies, and best practices in operations management, financial management, and P&L optimization, and assess their potential impact on the business

WHAT YOU'LL NEED

• You are a visionary strategic thinker, being able to think both top down and bottom up
• You thrive in environments of change, when complexity is high and the problems to solve are hard. You have an ability to take it all in, articulate and structure a vision and a clear way forward
• You have a growth mindset, constantly looking for ways to go faster, do more and inspire your teams in this way. 
• You have an empathetic leadership style and you build strong, effective relationships. Ability to motivate, nurture and develop your teams
• Have an outstanding ability to think on your feet and tackle intellectually challenging problems
• Be highly analytical and accustomed to using complex data to make decisions - when you’re presented with data, analysis should be a reflex
• Be forward-thinking and ambitious
• Excellent communication and presentation skills, whether to the tech team, to other stakeholders or to our leadership team. Effective in distilling complex solutions into bite-sized pieces when speaking and writing
• Be a great prioritiser, not afraid to say no
• Data informs but doesn’t drive your decision making: you know when to use it and when to lean on instinct to move quickly
• Love working autonomously, but you’re able to earn the trust of others with a collaborative style
• Excel at managing stakeholders, whilst also being confident in voicing your own opinions and challenging others
• You have proven ability to quickly get up to speed in a domain and identify trends and opportunities.
• Track record of constant team efficiency improvements

• Clear development of winning strategies and successful execution

WHAT’S IN IT FOR YOU

• Hybrid working 
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays 
• 28 days annual leave
• 1 day for your wedding
• 1 day off when you move house - because moving is hard enough without work!
• For your third year anniversary, get 30 days of annual leave per year
• For your tenth year anniversary, get 35 days of annual leave per year 
• Option to buy 3 extra days of holiday per year  
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch & learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally. 

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