Wayfair is looking for a talented, collaborative, and entrepreneurial-minded individual to produce & maintain a strong training portfolio as part of our Global Partner Support Embed team. As a Training Specialist, you will play an integral role in facilitating and executing employee training & SOP maintenance as well as owning the Quality Assurance process. You will get the flexibility to design and organize training courses by combining creativity, research and analysis of existing materials. Curriculum planning and enrollment coordination will provide you an opportunity to work with other departmental professionals and employees on an interpersonal level. This role is a perfect fit if you enjoy working with people, presenting helpful information and using your creativity. We also believe that every team member deserves consistent and high quality training to help them perform to the best of their ability and achieve their career goals.

We’re excited to welcome applications from high-performing individuals who are in search of a “game changing” opportunity. They will be a collaborative problem solver who can build teams and consistently strives for excellence. This candidate must also be able to thrive in an extremely fast-paced, rapidly challenging and fluid environment. We encourage you to reach out and highlight how you can contribute to the success of this great e-commerce business!

What You’ll Do:

• Promulgate Wayfair culture within Global Partner Support and lead by example
• Create high quality content and training material to train, coach, and mentor new hires and educate internal teams on Global Partner Support workflows
• Own, design, and maintain a robust Quality Assurance program to drive consistency across Global Partner Support’ workflows and provide feedback and process improvements based on results
• Facilitate and develop new hire onboarding experience up to 90 day milestone, including 30/60/90 day check ins and process training, to lead new team members to optimal performance in accordance with network standards
• Drive consistent training and operational standardization across Global Partner Support
• Prioritize, communicate, and pivot workload based on dynamic business requirements
• Engage appropriate partners to develop, implement, and execute training related projects
• Work cross functionally with other teams and internal stakeholders to ensure best practices
• Complete/hold cross training to support operational need
• Proven ability to anticipate challenges and be decisive - you always get in front of issues, mitigate risk and have no problem making decisions quickly in support of operational requirements

What You'll Need:

• Associate or Bachelor Degree preferred or comparable experience
• Process-oriented with strong analytical and excellent communication skills
• Ability to multitask and shift priorities quickly and often
• Strong and consistent attention to detail
• Motivated self-starter with a problem-solving mindset
• Ability to partner and work well with leadership and motivate frontline teams
• Entrepreneurial spirit
• Experience working both within a team and as an independent contributor
• Experience utilizing Google Suite (Google Website, Google Sheets, etc)

About Us
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The Data Science team builds production ML models and risk management tools that are the core of Signifyd's product.

We help businesses of all sizes minimize their fraud exposure and grow their sales. We improve the e-commerce shopping experience for everyone by reducing the number of false positive declines of good buyers and by making fraud less profitable for criminals.

The team has end-to-end ownership of our decisioning engine, from research and development to online performance and risk management.

We value collaboration and team ownership -- no one should feel they're solving a hard problem alone.

Together we help each other develop our skillsets through peer review of experiments and code, group paper study to deepen our ML and stats understanding, and frequent knowledge-sharing through live demos, write-ups, and special cross-team projects.

From the beginning of Signifyd, the  R&D team has always had a strong contingent of remote folks, both individual contributors and leadership. The challenges of working remotely aren't new to us and we understand that a healthy remote work culture requires active investment. 

How you'll have an impact:

• Research emerging fraud patterns in real-time with our Risk Intelligence team
• Improve the important components of the Signifyd Commerce Protection Platform
• Communicate complex ideas to a variety of audiences, including executives
• Build production machine learning models that identify fraud
• Write production and offline analytical code in Python
• Work with distributed data pipelines
• Collaborate with engineering teams to strengthen our machine-learning pipeline

Past experience you'll need:

• A degree in computer science or a comparable analytical field
• 3+ years of post-undergrad work experience required
• Experience leading projects
• Strong verbal and written communication skills
• Strong machine learning and statistical background and a track record of being able to deliver under pressure.
• Write code and review others' in a shared codebase in Python
• Practical SQL knowledge
• Design experiments and collect data
• Familiarity with the Linux command line
• This role has on-call shifts, as part of our weekend rotation, Fri/Sat/Sun. While the number of shifts is subject to change, currently it works out to about six weekends a year.

Bonus points if you have:

• Previous work in fraud, payments, or e-commerce
• Data analysis in a distributed environment
• Passion for writing well-tested production-grade code
• A Master's Degree or PhD

Check out how Data Science is powering the new era of Ecommerce

Check out our Director of Data Science featured in Built In

#LI-Remote

Benefits in our US offices:

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

How will this role have an impact?

Under the supervision of the Sr. Coding Manager, this position is responsible for ICD-10 coding of health risk evaluations of Medicare and Medicaid members that are performed by the Company, and reviewing the coding of health risk evaluations, coded both internally and externally, to insure completeness, accuracy and compliance with CMS guidelines. In addition, the Coding Auditor audits Coding Specialists’ coding work output.

Essential Job Responsibilities:

• Reviews health risk evaluations within required timelines to determine completion and compliance with CMS guidelines
• Reviews and assesses the accuracy, completeness, specificity and appropriateness of diagnosis codes identified in the health risk evaluations
• Reviews health risk assessments/evaluations to accurately and completely assign all ICD-10 codes that are clinically identified and supported in the assessment/evaluation on a timely basis.
• Communicates timely and effectively with the Director of Coding, Coding Coordinators and Group Leaders regarding issues or corrections with the health risk evaluations.
• Understands the relationship between ICD-10-CM coding and HCC (hierarchical condition categories) coding
• Utilizes advanced, specialized knowledge of medical codes and coding protocol by collaborating with the Director of Coding and  coding staff to ensure the organization is following Medicare coding protocol for payment of claims.
•  Demonstrates a commitment to integrating coding compliance standards into coding practices .
• Identifies, corrects and reports coding problems
• Maintains adequate knowledge of coding, compliance and reimbursement procedures related to Medicare risk adjustment
• Makes recommendations for coding policy/changes
• Maintains coding certification after achieving certification status.
• Completes special projects as assigned by the Director of Coding or designee which require defining problems and implementing required changes.
• Follows all legal and policy requirements for HIPAA protected data.
• Actively demonstrates teamwork at all times.
• Strong familiarity with the Coding Clinic.
• Is able to index conditions accurately and appropriately
• Must meet and maintain productivity and accuracy targets.
• Expert level understanding of coding guidelines and is able to use and apply appropriate judgement.

 Experience Requirements:

• Minimum 4 years of coding audit experience
• Minimum 6 year ICD-10 coding experience.
• Prior work experience in the healthcare field specifically related to coding is preferred.
• Experience and knowledge of Medicare HCC coding
• Experience with medical record documentation.
• Prior medical chart auditing/quality experience required.
• Advanced knowledge of medical terminology, abbreviations, anatomy and physiology, major disease processes, and pharmacology.

Essential skills and certificates:

• Certified Coding Associate ( CCA ), Certified Coding Specialist ( CCS), Certified Coding Specialist for provides ( CCS-P) or Certified Professional Coder ( CPC)
• CRC required
• ICD-10 Coding Certification
• Credentials of at least 6 years by AHIMA or AAPC required. Credentials must be current and maintained during employment.
• Current coding certificate in a good standing.
• Knowledge of CMS RADV protocols
• High school diploma or equivalent. Associate's or Bachelor Degree proffered.
• Basic skills in MS Office
• Basic analytical skills
• Advanced knowledge of medical terminology, abbreviations, anatomy and physiology, major disease processes, and pharmacology
• Knowledge of CMS medical record and ICD-10 coding guidelines

The base salary hiring range for this position is $18.89 - $38.13/HR. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role:

Vidyard is looking for a collaborative and revenue-minded operations professional that wants to become part of a rapidly growing team. As the first Marketing Ops hire on the RevOps team, you will play a pivotal role in optimizing the performance of our marketing efforts to enable efficiency in our marketing spend, and maximize both our product and sales-led revenue capture. 

What You’ll Work On

• Collaborate with Marketing leadership and RevOps (including a Marketing Systems lead) to design the marketing data infrastructure needed for informed decision-making and improved efficiency
• Refine and optimize marketing lead scoring and qualification processes in collaboration with Marketing, Sales, Product and RevOps
• Proactively analyze and advise on marketing funnel, demand generation and campaign performance to drive continuous improvements in marketing impact
• Own and analyze marketing pipeline (forecasting and pacing/attainment reporting)
• Establish and execute regular reporting of key marketing metrics across programs
• Evaluate our current infrastructure and recommend an improved approach to measuring marketing influence and attribution
• Be the subject matter expert and power user for marketing software and platforms to maximize adoption and performance
• Influence the marketing technology roadmap. Collaborate with marketing system lead to ensure marketing data quality and governance 

What You’ll Bring to this Role and Your Team

• Bachelor degree - BBA preferred
• ~5 years of experience in marketing operations at a SaaS company (experience with product-led-growth a plus)
• You are detail-oriented, data-obsessed, process and action-oriented
• An understanding of SaaS business models and experience optimizing marketing qualification and attribution strategies 
• Previously managed marketing automation (e.g. Marketo) and ABM (Demandbase) platforms, and worked closely with Salesforce
• Excellent analytical, problem solving and communication skills
• Advanced excel skills (comfortable with advanced functions, pivots, lookups, etc.); SQL & Looker experience valued
• Proven ability to work with senior management and executives

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com.

At Vidyard, we make life easier for sellers, marketers and corporate communicators. Our video messaging tools, digital sales room platform, and other products are used by Microsoft, LinkedIn, and thousands of other companies. We're passionate about elevating our customers, our teammates, our communities, and ourselves.

About the Role:

Vidyard is looking for a collaborative and revenue-minded operations professional that wants to become part of a rapidly growing team. Reporting to our Senior Director, Revenue Operations, the Manager, Sales Operations will play a key role in developing the strategy, processes, and analytics that inform our go-to-market motion. You have a well-rounded understanding of revenue and sales team KPIs, process design and system implications, and forecasting. You are energized by the opportunity to be a key individual in helping VY close deals, are eager to learn new skills/ technologies and seek ways to streamline processes. In this role you will be a key member of the Revenue Operations team, working closely with Sales, Customer Success, Finance and Revenue systems teams. 

This role is available to candidates located in Canada.

What You’ll Work On

• Managing a team of two GTM Revenue Operations Analysts; one Sales Ops analyst and one order management analyst
• Providing expertise on revenue team performance; developing a deep understanding of what influences our KPIs to serve as a trusted advisor to our revenue leaders. To do this, you will be accountable for optimizing Sales data reporting within our tech stack (Salesforce, Looker, etc.)
• Managing and analyzing sales pipeline (reporting and forecasting)
• Owning territory design, balancing, distribution and ongoing management across Account Executive, Account Manager, and Customer success teams
• Conducting ad hoc analytical deep dives to surface key insights and identify opportunities that will improve revenue team productivity and performance. Owning and executing against your recommendations. 
• Influencing operational planning for sales and customer success teams, including quota/target assignment, incentive structure design and headcount planning
• Collaborating with departmental managers to identify process and technology enhancements to increase insights and productivity
• Partnering with our Salesforce Administrator to design and implement any necessary infrastructure and automation needed to scale the revenue organization 
• Overseeing our opportunity-to-order process, including quoting and deal validations, with consideration of customer, finance and legal impacts 

What You’ll Bring to this Role and Your Team

• Bachelor degree - BBA preferred
• 5+ years of experience working in software SalesOps/BizOps/RevOps, or Sales Strategy
• 3+ years of experience working working in software SalesOps/BizOps/RevOps, or Sales Strategy with Salesforce; CPQ (Configure, Price, Quote) experience a plus
• Excellent analytical, problem solving and communication skills
• Advanced excel skills (comfortable with advanced functions, pivots, lookups, index match, etc.)
• Strong project management abilities
• Proven ability to work with senior management and executives 

Job descriptions can be overwhelming. At Vidyard we are motivated to drive change togetherand deeply value the unique experiences, abilities and opinions you possess, so if this role sounds like your next adventure, but you don’t feel entirely qualified, apply! We value candidates who own it, and if you’re relentlessly resourceful too, you might be exactly who we are looking for. 

As we also value user obsession, we prioritize our users, customers and community so you can expect to hear from our team even if you are not selected to move forward.

What You’ll Love about Vidyard:

• Competitive pay
• Comprehensive, flexible benefits on day one*
• Wellness allowance to spend on what's important to you 
• Flexible hours + unlimited vacation + programs to support travel while working, enabling you to live your best life
• Access to Inkblot, a digital mental health platform + $1,500/person/year for mental health coverage*
• Allowance to support your ongoing growth and development
• Parental leave top-up
• Paid volunteer hours
• Employee resource groups to empower and drive change at Vidyard and in our communities
• RRSP match*
• Stock options
• Flexible holiday program
• Home office stipend 
• Flexibility to work in the place that brings out your best: whether you thrive in the comfort of your home office, or are local to, and prefer the energy of our collaboration space in Kitchener, Ontario, Canada, there is flexibility for all. Although we default to remote-first there will be occasional in-person meetings/events purposefully designed for connection and collaboration.

We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Unsolicited resumes from Agencies will not be accepted.

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify us atrecruitment@vidyard.com.