Description

The Senior ServiceNow Business Analyst must have knowledge on how to plan, analyze and evaluate the effectiveness of operating programs. This resource must be able to use source data to evaluate the effectiveness of programs and business processes. They should also be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations.  The Senior BA must be able to effectively manipulate data to present program status and make recommendations on improving business processes.

The Senior ServiceNow Business Analyst  may be responsible for the planning and day-to-day administration of the Service Mapping process, working with stakeholders to ensure the accuracy and efficiency of the inputs and outputs of Service Mapping.

This is not a technical role, though an understanding and knowledge of the ServiceNow ITOM suite would be beneficial in troubleshooting the map results and suggesting solutions to any issues encountered.

Responsibilities: 

• Planning, implementing, upgrading, or monitoring security measures for the protection of computer networks and information
• Ensuring appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure
• Responding to computer security breaches and viruses
• Gather and track application non-discoverable business information
• Ratify service maps with IT managers and service owners • Ensure on-going quality of Service CIs and maps
• Research and track the list of services to be mapped, maintaining a status of each through the mapping process util completion,
• Establish and maintain a priority list of services to be mapped,
• Obtain seed information entry points and access rights for each service
• Work with ITOM team to run map creation,
• Gain map signoff from IT managers and service owners

Requirements:

• US citizenship 
• ServiceNow ability to problem-solve and work well on a team
• Possession of excellent oral and written communication skills
• Understanding for object-oriented programming and software development
• Experience in information system implementation or change efforts
• Experience working with software design principals
• Ability to develop based on provided functional specifications
• Computer analytic and problem-solving skills
• Excellent organizational skills and ability to communicate with internal/external entities
• Soft skills are key: communication, ability to manage workload, ability to tracking status, and ensure data completeness and accuracy in a large-scale project.
• Must have 5 yrs. experience in IT Service Management 
• Bachelors  computer science, information technology, engineering or business administration experience or equivalent experience
• 3-5+ years of experience with systems engineering, networking, or systems administration
• Experience with managing and monitoring an existing computing environment supporting multiple tenants
• Experience with installing, configuring, testing and maintaining operating systems, application software and system management tools
• Experience in working with Hypervisors, Servers and Virtual Infrastructure, including VMWare, Hyper-V, Windows Server and Linux
• Experience with network infrastructures, including Cisco, Juniper and Broadcom -Experience with managing inventory and licenses
• Experience with building and maintaining networking and computing environments

Preferred Qualifications:

• ServiceNow Certified Systems Administrator (Not Required)
• Experience with security related tools and/or discovery tools
• Experience in service mapping, such as event management, ITOM, Orchestration, discovery tools/integrations with other data sources and manual input processes as necessary

• Relevant ServiceNow qualifications, i.e., Service Mapping Fundamentals / Service Mapping Implementation
• Experience and knowledge of ServiceNow ITSM and ITBM suite
• Experience with discovery tools such as ADDM, BladeLogic, ScienceLogic, IBM Tivoli, SCCM, ServiceNow Service Watch

About Bravium

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50.

Bravium Consulting is rapidly growing and we are continuously looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 10 paid holidays
• Medical Insurance with 80% premium support
• Dental Insurance with 80% premium support
• Vision Insurance with 80% premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Programs
• Maternity Leave
• Eligibility for annual bonus
• Referral bonus
• Flexible work arrangements

Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

• Commitment to Excellence
• Honesty and Integrity
• Team Oriented Approach
• Respect for the Individual

We are looking for a ServiceNow Business Analysts who are excited to grow with us. Responsibilities include, but are not limited to:

• Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.
• Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.
• Develops business and system requirements, functional designs, process flows, and test plans.
• Conducts system testing and facilitates user acceptance testing.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Develops working knowledge of the client’s industry and uses this information to support continuous improvement initiatives.
• Interfaces with the application development team to validate test results for new applications verifying that they meet the requirements of their business group.

REQUIREMENTS

• US Citizenship
• 3+ years of business analysis experience
• Degree or equivalent in Business, Information Systems, or Computer Science
• Prior working knowledge of ServiceNow
• Experience with Agile
• Excellent written and verbal communication skills
• Ability to understand business processes and translate into technical specifications
• Solid problem solving and analytical skills
• Ability to work effectively with people at all levels of the organization
• Client‐focused approach with outstanding interpersonal skills
• Working knowledge of system development life cycle concepts
• Highly skilled with Microsoft Visio

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

• 15 PTO days
• 11 paid holidays
• Medical Insurance with 80% employee premium support, 25% family premium support
• Dental Insurance with 80% employee premium support, 25% family premium support
• Vision Insurance with 80% employee premium support, 25% family premium support
• Short Term and Long Term Disability coverage with 100% premium support
• 401k Program with Bravium matching 100% of up to 4% of salary
• Training Program
• Employee Assistance Program
• Maternity Leave
• Quarterly performance bonus program
• Referral bonus
• Flexible work arrangements