Five Jars is looking for a motivated Business Analyst to join our growing team of professionals and drive improvements for the services we provide. 

This role requires a solid professional background in web development as a Business Analyst and confident communication skills to identify the need of our stakeholders.

You will work with a cozy team of talented, creative experts who love their projects and do their best to contribute to their development.
If you are an ambitious person who knows how business work, we have a great opportunity for you!

Goals
Company goals for the candidate that should be solved.

• Conduct pre-sales activities with potential clients from the standpoint of Five Jars as a service provider;
• Create a strategy for current clients and conduct business analysis activities on request;
• Lead the delivery team regarding the discovery phase and communicate the business needs of stakeholders;

Day-to-day responsibilities
Responsibilities will be divided into three strategic directions:

Pre-Sales

• Attend pre-sales meetings and perform clients interview for the strategic direction
• Analyze the requirements and propose project strategy (Experience Design and Technical Solutions)
• Estimate projects and provide estimate reviews
• Present proposals to the client and represent the team from a technical standpoint
• Hand over won projects to delivery teams and ensure that all findings and expectations of the pre-sales phase are captured and understood

Strategy

• Build annual strategy for current clients
• Attend ongoing meetings with clients to identify business opportunities (separately or with the Customer Success Manager)
• Attend ongoing meetings with clients to discuss project strategy and share insights
• Represent the company strategically in industry-specific communities (museums, health, fitness)
• Analyze capability gaps within client organizations or pain points for the target market. Suggest improvement methods and appropriate solution options

Delivery

• Perform a discovery phase
• Oversee and adjust project strategy during delivery
• Serve as a bridge between the client and delivery team
• Gather and analyze data, analytics and results from the ongoing projects
• Collaborate proactively with business stakeholders, project managers, and teams to reach a common understanding of the solution to address the needs. Manage requirements
• Prioritize requirements and manage their allocation. Define quality attributes (non-functional requirements), including external interfaces and constraints
• Monitor solution implementation and conduct internal and external solution acceptance. Manage solution acceptance criteria
• Care about continuous improvement of customer satisfaction

Professional skills
Required professional skills for being successful with goals and expected results.

MUST have skills:

• Excellent English verbal and written communication skills (fluent);
• 2+ years of experience in web development as a Business Analyst role;
• Experience in user experience and design;
• Experience in prototyping solutions and demoing a vision to the client;
• Experience in analytics;
• Experience in working with a remote team;
• Experience in IT web-development company;
• Ability to work independently without a supervisor;
• Proactive attitude and motivation to be a team player;
• Strong analytical skills and ability to quickly get into technical details;
• Result-orientedness and readiness to take ownership of the project;
• Understanding software development lifecycle and testing processes.

Nice to have skills:

• Pre-sales experience;
• Knowledge of content management systems (Drupal CMS) and technologies;
• Knowledge of open-source technologies.

Soft skills:

• Responsibility and leadership by example;
• Pro-activity and ability to find solutions to project challenges;
• Storytelling;
• Excellent communication, motivational, and interpersonal skills;
• Ability to build strong working relationships with colleagues and clients.

We Propose

• 100% remote work;
• Fair compensation;
• Benefits such as vacation, sick leave, a day off during official national holidays;
• Flexible schedule and 7-hour working day;
• Regular Friday Open Microphones about different tech things from other team members;
• Help with learning new things (courses, books, etc.);
• Support in participating in conferences;
• Warm and friendly working environment;
• Flexibility in making decisions, no micromanagement;
• Respect and support with all activities;
• Team building and other sorts of online/offline team activities.

PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes in enterprise asset management and financial budgeting for municipalities. Over our years of experience, we have developed cutting-edge software solutions for our client’s asset management and financial budgeting needs, leaving behind mature and manageable programs making positive impacts in local communities.

As we continue to grow, PSD Citywide is looking to add a Business Analyst to join the IT team. This is a full time remote based position within Canada. 

Job Description

• Working within PSD’s Implementation Team & Development Team to identify and assist in the re-engineering, improvement or replacement of business processes and related technology.
• Conducting and facilitative meetings with stakeholders including clients and other cross-function teams to analyze and combine detailed functional and non-functional requirements.
• Bridging communication and understanding gaps between technical and non-technical stakeholders.
• Conducting needs analysis, developing specifications, systems training and design documentation contributing to the system development life cycle (SDLC).
• Creating project documentation according to the Project Management Standards including Requirement Management Plan, Use cases, User stories, Business Requirement Document, Requirement traceability matrix (RTM), Functional requirement specification (FRS)/ Functional Specification Document (FSD), System requirement specification (SRS)/ System Requirement Document (SRD), Test case and other project documentations & artifacts.
• Drafting documentation such as Business Requirement Documents, Functional Requirement Documents, Use Case diagrams, Epic/User story logs, System Specifications
• Gathering, documenting, and validating business requirements and producing business requirement documentation.
• Developing a detailed implementation and support plan to the end-users including training materials, modules, e-learning, etc.
• Document as-is and to-be recommendations for process adjustments, improvements, and integrations.
• Supporting system design, development and testing activities and provide requirements clarification if necessary.
• Implementing development methodologies depending on the context of the system: Agile, Waterfall, Iterative, Lean, etc.
• Performing system functionality verification and sanity testing.
• Support QA activities to develop test cases, and during testing execution.
• Other duties as assigned.

Qualifications

• Post Secondary degree or diploma in Computer Science or the equivalent, combined with directly related experience in a business or computer related discipline.
• 1-3 years of experience as a Business Analyst, Systems Analyst, or Business System Analyst within a software environment.
• Excellent verbal and written communication skills, including technical writing skills.
• Exceptional ability to elicit, analyze and document requirements from multiple groups or business units.
• Sound knowledge of Software Development Life Cycle (Waterfall or Agile).
• Experience working with Google Drive Suite, Universal Modelling Language (UML), Development Methodologies, Atlassian Tools (JIRA, Confluence, Stash integration).
• Deadline driven individual with strong verbal and written communication skills, problem solving, attention to detail, creative, and able to collaborate with team members with professionalism and tact.
• Ability to work independently with both technical staff and users at various levels to investigate and validate all aspects of document and/or business problem and overcome any obstacles to finding answers.
• Expert knowledge of MS Office tools (Access, Excel, Word, and Power Point) and familiarity with MS Project, and Visio.
• Experience implementing IT Service Management systems and associated processes. 
• Experience using structured techniques for business and system analysis.
• Thorough understanding of project management, data security audit concepts, and quality assurance principles.
• Professional self-starter with a commitment to constantly upgrade skills through continuous learning.

Recruitment Process

All resumes will be reviewed for experience working with key technologies. Only those who qualify will be contacted for an initial screening interview. We strive to provide a quick recruitment process, but to find the right candidate for the job the process may take up to a month to complete. We will let the candidates know if we will not be moving them to the next step in the process.

Phone Interview

If you are invited to a screening interview you will discuss your experience with one of our People and Culture team members. This interview is an opportunity to get to know a little more about the company, the type of work we do and impact we have.

In person Interview

Candidates invited to a virtual interview will meet with our hiring manager, team lead and a member of People & Culture. This will allow the candidate to get to know the team as well as learn more about our processes, culture and growth opportunities we have at PSD Citywide.

Employee Perks

• Competitive Salaries
• Comprehensive Benefits Package
• Company Matched RRSP Contributions
• Flex Hours & Paid Time off
• Social and Charity events and initiatives

PSD Citywide is an equal opportunity employer. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.