About This Role

We’re looking for a Senior Marketing Manager who understands the full scope of the healthcare landscape and is on the leading edge of innovative models with payers, IDNs, ACOs, CINs and other innovative models of healthcare delivery and reimbursement.  The ideal candidate is an experienced marketer who also has a strong command of innovative care models, ideally from past experience working within or consulting for a payer, IDN, ACO or a similar type of organization. The candidate will drive executional excellence with marketing programs, with a passion and talent for creating content and building effective communications. This is a position that blends art and science and requires an analytical mind to use data and insights to inform continuous improvements. 

Responsibilities:

• Develop product messaging that differentiates new products and services from others in the market.  Develop messaging that conveys the strategic positioning of the brand and drives awareness, consideration and engagement with the target audience.
• Collaborate as an embedded team member with payer relations, market access and commercial market development teams to develop account-based marketing strategies and creative approaches to differentiate cardiac monitoring and our brand within the accounts.
• Create value proposition content for direct customer presentation as well as the potential for case studies, videos, website copy and blog posts, that will be pulled through integrated marketing campaigns, programs and channels. 
• Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research.  Create mechanisms to share and syndicate actionable information to business partners, including sales. Own and build competitive response tools and objection handling materials for sales team.
• Translate marketing messages and content into sales enablement tools to maximize selling effectiveness and productivity.
• Measure and metric campaign performance against Key Performance Indicators and make recommendations for program, content, or messaging improvements.

Skills / Requirements:

• 10-12 years of marketing experience, mostly in healthcare; master’s degree preferred in business, integrated marketing or healthcare economics
• Strong communication, presentation, and leadership skills.
• Anticipate overnight, domestic travel for conferences, team meetings and customer engagement of up to 20% will be required
• Experience working within legal and regulatory requirements for messaging.
• Demonstrated experience writing, informing and working with marketing briefs to inform / develop marketing content and messaging. 
• Demonstrated ability to collaborate cross-functionally with sales, product marketing, product management, regulatory, legal, HEOR, payer relations, value and access, medical affairs and corporate strategy partners.

Differentiating Qualities:

• Prior experience in the healthcare sector is required, through in-house or consulting engagement with a payer, IDN, ACO or other innovative care delivery system. The candidate needs to understand the mindset of decision makers in these healthcare systems, ranging from clinical and population health to financial and administrative leaders.
• Expectation that this role will be dynamic and challenging, with the need to be able to navigate well in uncertain environments and help define new capabilities for the organization.
• Ability to differentiate among various target customer segments and deliver appropriate value propositions to each whether economic or clinical based.
• Presence and influence to work with key stakeholders within iRhythm and our partners from executive to operational levels.
• Success in partnering with and supporting sales teams to drive effective messaging and sales productivity.
• Success in translating economic value propositions into effective marketing materials.
• Product launch experience is a strong plus.
• Marketers with both B2B and B2C (or B2B2C) will further differentiate themselves; experience with marketing both to health care providers as well as direct to payers and reimbursement decision-makers is expected.

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

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About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

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About This Role

The Senior Financial Analyst is a key part of the iRhythm FP&A team with exposure to executive leaders.  This self-starting, highly communicative individual will collaborate across numerous areas of the business including, but not limited to, product management, R&D and other corporate functions.  The SFA will be responsible for financial reporting, variance analysis, short and long-range planning, business modeling, and driving continuous improvement to team workflow through report automation.  He or she will possess a keen attention to detail balanced with curiosity for the big picture.

Essential Duties and Responsibilities:

• Prepare detailed, timely and accurate analysis on financial results, variance to budget, and tracking to forecast, on a monthly, quarterly and annual basis.
• Support monthly close for designated departments
• Design, improve, and rebuild financial models for scalability, ease of use, and accuracy. Incorporate Adaptive Planning reports in financial models to simplify processes, minimize manual errors and reduce reporting time
• Gather data from various teams and sources to analyze statistics trends and financial impact to various projects and departments.
• Partner with various cross-functional teams to build project-level financial models, including ROI, IRR, NPV, and payback periods for long-range planning decisions.
• Identify and communicate risk areas and emerging trends through research and benchmarking and develops recommendations to senior management
• Performs other duties as assigned by supervisor

Experience and Minimum Qualifications:

• Requires a Bachelor’s degree in Finance or Business Administration, MBA preferred
• At least 4yr’s of related analytical experience required
• Experience with Adaptive Planning preferred and/or other relevant ERP systems
• Experience forecasting a variety of financial and or operational metrics
• Advanced proficiency in Excel and Powerpoint
• Excellent relationship skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals. Demonstrated success in effectively communicating and presenting information to senior leadership.
• Proven and demonstrated experience in financial modeling; high level of proficiency required
• Ability to take large amounts of data and form trends and conclusions; critical thinking and solutions orientation
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Travel Requirements:

• Less than 10% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions)

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

Hi, we're Oscar. We're hiring an Associate to join our Claims Design team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is responsible for designing, optimizing and implementing processes and improvements for configuring Oscar’s technology stack. This role identifies, scopes, builds, tests and implements solutions, with a focus on creating efficiency and scale through technology and automation.

You will report to the Manager, Claims Design.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. The base pay for this role in all other locations is: $88,560 - $116,235 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Designs and prioritizes operational processes by working cross functionally to gather business requirements and implementing process- and technology-enabled solutions
• Leads and cross collaborates on iterative problem definition and technical design and scoping to build solutions with the end-user in mind
• Utilizes data to independently drive business decisions, impact cross-functional strategy and develop KPIs to measure the effectiveness of your domain
• Proactively identify risks; responds to and resolves issues/errors/escalations through data-driven investigation to produce insights for short, medium, and long-term technology-enabled solutions
• Distills the requirements of new product and market expansions and designs automated workflows to reduce manual work requirements
• Works with other team members to resolve issues, develop training, and create technical tooling to enable others
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• A bachelor’s degree or 4+ years commensurate experience 
• 3+ years experience in operations, health insurance, data analysis, engineering and/or consulting
• 3+ years experience using SQL
• 3+ years experience in analytics & ability to derive insights from complex, broad datasets 
• 1+ years experience designing and improving workflows as well as standing up accompanying operating and technical procedures

Bonus Points

• Process Improvement or Lean Six Sigma training

Hi, we're Oscar. We're hiring an Operations, Data Analyst to join our Operations Intelligence team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will partners across the organization to manage inefficiencies in the business. You will support departments in scoping, analyzing and monitoring performance of important financial and utilization metrics in service of our goals. You will collaborate independently with partners to define key questions, scope analyses and deliver results. You may be called upon to speak to prepared analysis both internally and externally. This work aims to reduce medical waste and deliver more affordable and higher-quality health care for Oscar's members.

You will report to the Senior Manager, Operations Intelligence.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $80,800 - $106,050 per year. The base pay for this role in all other locations is: $72,700 - $95,445 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Analyze data to support business teams in making better informed, data-driven decisions
• Use data to tell a story that non-technical colleagues will understand, including packaging and presenting findings
• Oversee the creation and maintenance of essential operational and analytical dashboards, and update and enhance them as our user's needs evolve
• Create models and tools that produce relevant insights to identify inefficiencies and generate insights to remove inefficiencies
• Collaborate across the organization to identify actions to achieve improvements and monitor initiative impact
• Support other projects as assigned to meet our needs
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 2+ years of SQL, experience with the ability to filter, aggregate, and build CTEs
• 1+ years of technical work experience using visualization tools such as Tableau, Power BI, Looker, Periscope, etc.
• 1+ years demonstrated ability to work with large datasets and distill analyses into relevant insights with a structured and systematic thought process
• Strong communication skills, verbal and written, around business reporting impact and requirements, as demonstrated by experience on at least 2 reporting projects requiring communication between technical and non-technical users
• Proficiency in Google Sheets or Excel skills, with ability to use VLookup, nested if statements and connected Sheets

Bonus Points

• 1+ years experience in preparing healthcare analytics and reporting
• 1+ years experience managing value-based contracts at a payer or a provider organization (ACO, CIN, MSO etc.)
• 1+ years experience developing dashboards and working with Looker, or other business intelligence/data visualization tools
• Exposure to healthcare contract negotiations, risk adjustment, ACA marketplace, quality of care, and/or population health experience
• 1+ years experience in healthcare, finance or the insurance industry