At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

The Designer team is responsible for the core experience that enables designers to transform their creative visions into reality. As a Senior Product Manager on the Designer team, you will enable visual developers to design and build amazing web experiences with powerful, flexible primitives for styling and structure.

About the role 

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different U.S. geographic markets. The base pay for this role ranges from $143,000 in our lowest geographic market up to $198,000 in our highest geographic market. These figures are in $USD and apply to candidates in the United States. The specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• Reporting into the Director of Product Management, Core

As a Senior Product Manager on the Designer team, you will … 

• Own the vision and roadmap for Webflow’s core visual development capabilities-  including styles, interactions, variables, and libraries.
• Bring the voice of the visual developer to the product development process - developing deep user empathy and combining insights from design and code development
• Collaborate closely with engineering, design, user research, and GTM teams to bring to life new tools and capabilities
• Operate at every level of fidelity – sweating the UX details of styling single elements while also pushing to unlock bold new capabilities for sharing components and variables across multiple projects.
• Prioritize the highest-leverage areas to tackle across a massive surface area

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior Product Manager if you:

• Have experience in product management, design or related discipline
• Are excited about empowering builders, designers, and creatives with amazing tools
• Are familiar with frontend web development - HTML, CSS, Javascript and modern frameworks like React
• Articulate a bold vision, and can collaboratively partner and influence across multiple teams and stakeholders to create a path to achieve it
• Know how to balance building for the long-term with delivering near-term wins for users
• Can effectively communicate complex topics to a broad range of audiences
• Thrive in the ambiguity that comes with a fast-paced, high-growth environment

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience.We deeply understandwhatwe’re building andwhowe’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency.We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care.Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
• Make your mark.We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as ateamto get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement
• Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
• Access to mental wellness coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and financial wellness benefits, like CPA or financial advisor coverage
• Commuter benefits for in-office workers

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.

Be you, with us

At Webflow, equality is a core tenet of our culture. We arecommittedto building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. 

Please note:

To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow Applicant Privacy Notice

About Atticus

At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. 

Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In just three years, we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve gotten thousands of people access to over $2B in life-changing aid, and we’re just getting started.

We've helped more than 20,000 people in need (see our 6,000+ five-star reviews) and raised more than $50 million from top VC firms like Forerunner, GV (Google Ventures), and True Ventures. (We just closed our Series B round in May 2023, so we're well-funded for the foreseeable future.) We're small but moving fast — our team grew from 52 to 91 last year and we expect to grow again in 2024.

The Job

Atticus works in an industry dominated by outdated technology that is ripe for fresh thinking: our core competitors rely on massive call centers to screen clients, antiquated CRMs to track and manage cases, and paper checks to get paid (provided they’re sent to the right address). 

Conversely, as a VC-backed tech company our product & engineering department powers everything we do: from creating an engaging online experience for people in crisis to providing tools for our network lawyers as they serve our clients, Atticus relies on technology to fulfill our mission.

We’re looking for Software Engineers to join our team. You’ll work on the front-end, and will partner with every department at Atticus as we continue to grow our platform to help people in need find trusted legal support.  

What You'll Do:

• Design, build and operate Atticus’ front-end applications written in React with a focus on performance, modularity, extensibility, and reliability.
• Work with product and software architects to plan and deliver features, fixes, and performance enhancements
• Leverage your peers as multipliers for your skills to create excellent products and services.

The role is a rare opportunity to join a fast-growing Series B startup that doubles as a B-corp social enterprise. Every project you take on will help clients in need get the help they deserve, and you’ll shape our company culture as we scale. We’re looking for engineers who are excited about our mission and the challenges it entails.

Qualifications

Required:

• You have 3+ years of experience writing idiomatic JavaScript/ Node.js
• You have experience and love for building React applications
• You speak CSS and HTML
• You enjoy working with UI and UX experts to build compelling user experiences
• You use a modern version-control system for your source code repository (Git, Mercurial, GitHub, BitBucket).
• You lint all your code or know you should.
• You know what parts of your code require tests and you write those tests.
• You are versed in cloud computing systems (GCP, AWS, etc.) and SAAS concepts.

Bonus / Nice-to-Have

• You have experience with Golang, Java, Python, Scala, or Ruby
• You like working or want to work with Google Cloud Platform, Kubernetes, Docker, Git, Golang, Java
• You are well versed in working with or want to work with GraphQL, GraphQL Federation, REST APIs and supporting network protocols
• You can read or build a Webpack configuration

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech, we’d love to meet you.

Salary & Benefits

This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives.

We offer competitive pay — including equity — and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered
• 15 vacation days & 16 paid holidays each year
• Free membership to OneMedical
• $1,000/year reimbursable stipend for education and training outside of work 
• $600/year reimbursable stipend for internet service
• Up to $1,200/year student loan repayment assistance
• 401(k) and optional HSA
• Free snacks, drinks, weekly lunches, and regular team dinners/events/retreats
• Humble, thoughtful, smart, fun colleagues

We anticipate the base salary band for this role will be between $115,000 and $180,000 in addition to equity and benefits. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills and abilities, as well as internal equity among our team.

Location 

Today, about half our team are in Los Angeles and half are fully remote and spread across the U.S. There are two options for this job:

1. Live in Los Angeles, work a few days a week (or more) out of our beautiful office in the Arts District.
2. Live wherever, work remotely (Ideally PST hours), and travel to LA (on the company dime) as needed to be with your colleagues —somewhere between monthly and quarterly.

In short: You can do this job well remotely, and we’re committed to empowering everyone with flexibility. But we care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.

Overview

We are looking for a highly motivated Growth Operations Manager to join our marketing demand generation team. The role will lead our web operations to help the team optimize our marketing website and PLG motion, driving insight and growth from our product. The role will work closely with multiple cross-functional partners including web development, product marketing, RevOps and analytics team.

What you’ll do

• Live by and champion our values: Accountability, Collaboration, Iteration & Details 
• This position will lead the growth operations function and systems, consisting of web automation, attribution, data operations, and reporting for Recharge’s marketing team
• Implement website tracking and analytics to help the web team create baselines and set quarterly goals 
• Analyze data to implement and improve upon SEO and CRO strategies for driving traffic to the Recharge website that turn into conversions 
• Be accountable for the incremental lift in ideal traffic and site conversion rates
• Connect our web data to tech stack (e.g. Hubspot and Looker), and create reports that articulate performance metrics and identifying areas for improvement to leadership
• Attribute web traffic to correct channels including campaigns, paid, organic and product

What you’ll bring

• 5+ years of growth operations experience in a B2B SaaS marketing capacity 
• Deep familiarity with managing and optimizing platforms such as Hubspot, Salesforce, Looker Studio, Looker, Fullstory, Google Analytics 4, Google Tag Manager and Google Search Console
• Knowledge of website performance/optimization principles and strategies
• Knowledge of HTML, CSS, and JavaScript is an asset 
• Thrive in an ambiguous environment, making calculated decisions when faced with imperfect information
• Experience developing and sharing learnings and insights 
• Strong analytical, problem-solving, and decision-making skills
• Highly organized and strong attention to detail with a motivated, self-starter attitude
• Ability to work independently as well as in a team-oriented environment
• Excellent communication skills

Our Customer Support team is an essential part of our customer’s experience. The team answers how-to questions and troubleshoots customer inquiries, working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. 

The customer is at the center of everything we do, which is embodied in our company values: Customer Obsessed, Be a Founder, Zero Drama, and Enjoy the Ride!

What you bring:

• Customer Obsession:You’re passionate about empowering customers and love the challenge of finding what will help them most

• Curiosity:You are not afraid to ask questions and have an “always learning” mantra 

• Ownership:You proactively set high standards and follow through on goals and take responsibility for you and your team’s performance

• Adaptability:You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs

• Communication: You’re an excellent communicator and thrive at creating clarity and alignment, staying highly organized and great prioritization are part of your tool kit

What you will be doing:

• You will partner with Podium customers to help answer how-to questions and troubleshoot the Podium platform.When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will partner with leadership on increasing organizational efficiencies, sharing feedback and focuses to help the team work smarter while driving customer value higher
• You will collaborate with peer team members (Sales, Onboarding, Account Management, Retention, etc.)  to increase customer engagement and contribute to retaining customers long term, working as one team! 

How you will be measured:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Technical knowledge in phone systems, VoIP, and network connectivity
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME), Coach or Team Lead
• The ability to balance working independently and through ambiguity while contributing to a strong team environment
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

Compensation / Benefits:

• Starting base salary of $50,000
• 401k Retirement plan 
• Great medical, dental, vision and parental leave benefits
• Open and transparent culture
• Excellent opportunities for career growth and advancement
• An onsite gym at our HQ with local professional coaches
• Bi-Weekly free lunch onsite in the office, monthly Doordash credit if you’re remote
• Unlimited PTO (Due to the nature of this job, collaboration with your manager and team members will be necessary to ensure the proper customer coverage is in place) 
• Lots of Swag!

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Are you passionate about working directly with customers and immediately impacting their success? We are looking for an exceptional person to join our Customer Support team in providing efficient and accurate technical assistance to ensure complete customer satisfaction for our growing customer base of online video publishers. The ideal candidate is a dedicated problem solver, passionate about rich media technologies, and a proven customer advocate. We are looking for someone who is highly motivated with strong technical experience, excellent written and verbal communication skills and high enthusiasm for customer success. 

Job Responsibilities

• Working directly with customers via phone and email to respond to technical issues, providing escalated technical and triage support for other team members, and actively contribute to our online community and knowledge database for up-to-date customer information and solutions. 
• Partnering with our Engineering, Product Management and QA teams to increase customer satisfaction by providing critical feedback and assistance for product enhancements. 
• Work across a global Customer Supper team in the US, Europe, Australia, Korea, and Japan, as well as with customers around the world.

Qualifications/Experience 

• College degree (Computer Science degree preferred)
• Excellent communication skills and strong customer focus
• Proven analytical / problem solving ability
• Ability to communicate technical concepts clearly and effectively, both written and oral
• Demonstrated ability to lead and manage initiatives to completion.
• Proven ability to work with the team to quickly and calmly resolve technical issues.
• Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
• Demonstrated ability to learn new skills quickly.
• Ability to work independently and as a part of a team.
• Required to be flexible, detail oriented and organized with the ability to multitask.
• On-call availability 

Technical Skills

• Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc
• Strong familiarity and working knowledge in JavaScript, HTML, and CSS is essential
• Familiarity and working knowledge of Java; experience in Android development is a plus
• Familiarity and working knowledge with rich media applications and mobile SDK development or testing
• Familiarity and working knowledge of RESTful API use, data collection tools, developer support experience
• Meaningful experience with online video and of video encoding applications
• Exposure and working knowledge in at least one other programming language including Objective C/Swift, PHP, BASH, etc
• Ability to test, troubleshoot and diagnose ad integrations issues highly desired
• Working knowledge of video ad serving technologies (VAST, VPAID, VMAP, etc) highly desired
• Working knowledge of ad/video analytics platforms (Omniture, MOAT, etc) highly desired

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

BC21018

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

You Will

• Own the design and implementation of significant portions of the product development.
• Maintain and enhance existing web applications
• Coordinate with engineers to integrate backend api
• Work closely with UX teams and Product Management to define and build the optimal user experience for our customers
• Develop technical specifications, documentation, and assistance tools
• Keep an eye on industry standards and best practices
• Support customers
  
  

You Have

• Deep knowledge and understanding of client-side architecture and experience in building large scale and high performance web applications
• Proficient in understanding of web markup, including HTML5, CSS3
• Proficient in understanding of client-side scripting and JavaScript frameworks, especially ReactJS, AngularJS, Angular 8.x, and VueJs
• Experience using CSS preprocessors such as SASS or LESS
• Experience building data visualization using libraries such as d3.js
• Experience using build tools such as Webpack, Gulp or Grunt.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Proficient understanding of code versioning tools, such as Git
• Good understanding of scalability design principles
• Understanding principles of design and knowledge of user experience and accessibility
• Strong attention to detail
• Self-starter with strong motivation and execution capabilities
• Excellent communication skills
• Team player
• Knowledge of frontend testing frameworks such as Jasmine and Karma is a plus
• Proficiency with JavaScript ES6 and Typescript is a plus
• Knowledge of Node.js is a plus

What You Need For Success

• Bachelor's degree in Computer Science or a related field
• 7+ years of experience building successful web applications in production

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview
Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact center's become a unified experience.

The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.

You Will

• Own the design and implementation of significant portions of the product development.
• Maintain and enhance existing web applications
• Coordinate with engineers to integrate backend api
• Work closely with UX teams and Product Management to define and build the optimal user experience for our customers
• Develop technical specifications, documentation, and assistance tools
• Keep an eye on industry standards and best practices
• Support customers
  
  

You Have

• Deep knowledge and understanding of client-side architecture and experience in building large scale and high performance web applications
• Proficient in understanding of web markup, including HTML5, CSS3
• Proficient in understanding of client-side scripting and JavaScript frameworks, especially ReactJS, AngularJS, Angular 8.x, and VueJs
• Experience using CSS preprocessors such as SASS or LESS
• Experience building data visualization using libraries such as d3.js
• Experience using build tools such as Webpack, Gulp or Grunt.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Proficient understanding of code versioning tools, such as Git
• Good understanding of scalability design principles
• Understanding principles of design and knowledge of user experience and accessibility
• Strong attention to detail
• Self-starter with strong motivation and execution capabilities
• Excellent communication skills
• Team player
• Knowledge of frontend testing frameworks such as Jasmine and Karma is a plus
• Proficiency with JavaScript ES6 and Typescript is a plus
• Knowledge of Node.js is a plus

What You Need For Success

• Bachelor's degree in Computer Science or a related field
• 5+ years of experience building successful web applications in production

Benefits

• Health: Medical, Dental, and Vision
• Time away: Vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Oddball believes that the best products are built when engineers understand and value the things they are working on. We value learning and growth and the ability to make a big impact at a small company. We believe that we can make big changes happen and improve the daily lives of millions of people by bringing quality software to the federal space.

We are hiring a Rails Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans' daily lives.

What you'll be doing:

Working hand in hand with other engineers in developing API endpoints and services that proxy requests to various other applications. Some of these rely on message queues, some are xml, some are json. Day to day work will involve writing code, developing tests, and debugging. Our engineers are expected to give input on high level architecture and coding decisions.

What you’ll bring:

• 4+ years experience in working with Ruby on Rails
• Minimum of 3 years working in an Agile software development environment
• Programming in a major open source language, such as Ruby, Python, Go, Java, or JavaScript
• Understanding of the fundamental technologies of the web: HTTP, SSL, HTML, CSS, JavaScript, and JSON
• Experience with a front end JS framework (like Angular, React, Backbone) 
• Extensive experience in taking program requirements and creating an architecture vision with experience in high volume and high availability networks and systems
• Experience in creating and conveying to team members the architectural vision for a program or project
• Build APIs that support both the digital services we deliver as well as third-party usage
• Use unit and integration testing to ensure systems meet business needs
• The ability to write code that is a pleasure for other engineers to read and understand
• Experience with all phases of the software development lifecycle - from gathering and analyzing user/business system requirements to creating application system models
• Experience participating in design meetings and consulting with your project team to refine, test, and debug programs in order to meet business needs
• Experience with Amazon Web Services, in particular EC2, S3, and RDS preferred

Requirements:

• Must be a US Citizen and able to work domestically 
• Must be able to  attain low-level security clearance 

Education:

• Bachelor’s Degree 

Benefits:

• Fully remote
• Annual Stipend
• Comprehensive Benefits Package
• Company Match 401(k) plan
• Flexible PTO, Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

Oddball is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact an Oddball HR representative to request such an accommodation by emailing hello@Oddball.io

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Compensation:

At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level.

United States Wage Range: $100,000 – $150,000

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Technical Support Associate to help empower our customers to do their best work and make Webflow the best product possible. Candidates can work either Weekdays (Mon -  Fri) or Weekends (Wed - Sun).

About the role 

• Location: Australia/New Zealand
• Required time zones: APAC (Australia/New Zealand)
• Type: Full Time
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The base pay for this role ranges from AUD 97,300 - 105,000 for candidates based in Australia & NZD 75,000 - 86,200 for candidates based in New Zealand. The specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• Reportingto the Manager or Senior Manager of Customer Support
• Application Deadline: Wednesday, March 13, 2024

As a Technical Support Associate, you’ll … 

• Provide consistently high-quality customer experiences for all Webflow customers 
• Help customers in support queues using applications including but not limited to Zendesk and Jira
• File bugs, troubleshoot product issues, and collaborate with the team to provide an excellent customer experience
• Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Technical Support Associate if you:

• Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service 
• Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
• Understand HTML, CSS, DNS or have advanced understanding of Webflow
• Exhibit analytical reasoning and critical thinking skills for technical troubleshooting 
• Have the ability to learn new digital tools quickly
• Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
• Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
• Advocate for others – including customers and colleagues – and you want to build a career in customer support!
• Have demonstrated written and verbal communication skills in the English language

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience.We deeply understandwhatwe’re building andwhowe’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency.We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care.Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
• Make your mark.We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as ateamto get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & Wellness

Webflow has partnered with Remote.com to select and offer competitive country-specific benefits packages. Due to varying local packages and requirements, benefits globally do not necessarily mirror one another, but Webflow follows the practice of selecting premium benefits and covering the cost of team members and their dependent deduction costs. Perks and incentives are offered to benefits-eligible team members and any differences would occur if there are country-specific or compliance-related regulations..

Be you, with us

At Webflow, equality is a core tenet of our culture. We arecommittedto building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. 

Please note:

To join Webflow, you'll need valid work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Protecting your privacy and the security of your data is a longstanding top priority for Webflow. Please consult our Applicant Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 155 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.

OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

Currently we are focused on providing equitable solutions to historically under-resourced communities of learners and teachers, and guided by our Engineering Principles. On the Infrastructure team, you’ll be supporting our product teams, and you might work on projects such as:

• Building out new components in our open source, React-based, Wonder Blocks design system that’s used everywhere within our web and mobile products.
• Overhauling how we handle CSS on our site, using a modern CSS-in-JS system, and utilizing our shared tokens from Wonder Blocks.
• Improving the performance of our rendering on mobile devices, decreasing the amount of code shipped, and improving responsiveness.

We are a remote-first organization and we strive to build using technology that is best suited to solving problems for our learners. Currently, we build with JavaScript, React & React Native, Node.js, TypeScript, and we adopt new technologies like LLMs when they’ll help us better achieve our goals. At Khan Academy, one of our values is “Cultivate Learning Mindsets”, so for us, it’s important that we’re working with all of our engineers to help match the right opportunity to the right individual, in order to ensure every engineer is operating at their “learning edge”.

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• 5+ years experience building world-class product experiences for an interactive web-app. In particular, you have built and maintained complex, stateful, frontend user interfaces that make good use of modern CSS and React.
• Strong technical project management skills, as our Senior Software Engineers often lead projects.
• Experience building and maintaining complex software. You’ll join us in writing clean, maintainable software that solves hard problems. You’ll write testable, quality code. You’ll push the team and the mission forward with your contributions.
• Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere."
• Strong communication, thoughtfulness, and desire to give and receive regular feedback
• Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization.
• Empathy for learners around the world. You love learning and are excited about helping others learn to love learning. You’re motivated to learn new things and share what you learn with the world.

Note: We welcome candidates with strong experience using CSS and React, experience in improving web performance (especially for mobile users), and web accessibility.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well! We offer:

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $137,781 - $172,339 USD / $172,226 - $215,424 CAD. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal's TED talk from 2023
• Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

Our Customer Support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you bring:

• Customer Obsession:You’re passionate about empowering customers and love the challenge of finding what will help them most.

• Curiosity:You are not afraid to ask questions and have an “always learning” mantra.

• Ownership:You proactively set high standards and follow through on goals and take responsibility for your performance.

• Adaptability:You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs.

• Communication: You’re an excellent communicator and thrive at creating clarity and alignment. Organization and prioritization are key tools in your tool kit.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Medellín, Colombia
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

What you should know:

• Must be available to provide the services within U.S. business hours
• Contractual pay is $1700 USD/month