Director, Customer Success
The Director, Customer Success is a critical role on our growing Customer Success team to ensure Egnyte customers are highly successful with the product. This role reports to the Global Head of Customer Success and Services. In this capacity, you will collaborate closely with different teams, internally and externally, to create strategies for driving retention and expansions. Enablement of customer success teams will be a key function of this role. You will build next generation digital programs that improve customer time to value and improve the customer experience. Support the Customer Success Leadership team with processes, strategy workflows, and data.
Who are we looking for?
See more jobs at Egnyte
See more jobs at Optel Group
We're Asia’s fastest growing predictive people analytics company making the voice of 600,000+ employees feel heard and valued with our AI-enabled engagement bot – Amber. Our rapidly growing product is loved by 225+ customers like Myntra, TATA, Samsung, Lenovo and we’re looking to make our next orbital jump to USA with help from a seasoned leader like you.
Having closed our Series A round of $12Mn with Tiger Global and Jungle Ventures and growing 100% YoY for 3+ years, we are poised to build a new category in the global HR tech landscape. Guided by our 6 core values, we’re a 150-player strong team of young, ambitious, and relentless individuals breaking all rules and helping people leaders across the world rewrite the rules of employee engagement.
We are looking for a seasoned customer success leader with a proven track record of successfully leading a customer success management org. to ensure maximum customer satisfaction and loyalty. This key hire should be excited in helping their team build strong customer relations, building a mid to long-term strategy, and helping identify and groom the next set of leaders from within the team.
We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR" and are looking for cross-functional experts to join our CS team. "HR/ Technology /Consulting/SaaS " preferred!
No. of positions: 1
What will you be doing?
Create and execute a vision and strategy for Success Management, prioritizing product adoption, positive customer experience, and growth via gross renewals and net retention enhancements.
Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.
Work closely with the account management team to align on retention strategies, renewal forecasting and expansion opportunities.
Reduce churn and drive new business growth through greater advocacy and referenceability.
Address escalated client issues with speed and urgency, to ensure there’s no negative impact on customer experience.
Own a book of business (including your own set of enterprise accounts) to ensure growth and profitability for the organization.
Oversee our India customer success team and guide customer success managers to increase the company’s customer base, retention and engagement.
Design team structure for scale and hire for key positions to develop the function.
Who will you work with?
Sam, Palash, Tanmaya ,Krithi, Deepshikha, and of course the rest of the jovial inFeedo team
See more jobs at inFeedo
See more jobs at SaaStr