Customer Success Director Remote Jobs

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Director, Customer Success

EgnyteRemote, United States

Egnyte is hiring a Remote Director, Customer Success


Director, Customer Success

The Director, Customer Success is a critical role on our growing Customer Success team to ensure Egnyte customers are highly successful with the product. This role reports to the Global Head of Customer Success and Services. In this capacity, you will collaborate closely with different teams, internally and externally, to create strategies for driving retention and expansions. Enablement of customer success teams will be a key function of this role. You will build next generation digital programs that improve customer time to value and improve the customer experience. Support the Customer Success Leadership team with processes, strategy workflows, and data.

  • Lead the teams that provide customer success to Egnyte’s over 15K customers belonging to medium touch and digital touch segments.
  • Manage and support Customer Success playbook (Customer Success methodology and lifecycle management plays) and other required content for the customer lifecycle process.
  • Equip the Customer Success Leadership team with the necessary support in crafting data-based strategies, using leading indicators to map the path, and script the critical moves across the customer lifecycle
  • Provide Customer Success coaching to improve overall performance and gain organizational alignment around goals, objectives and Customer Success methodology.
  • Orchestrate, design, and facilitate training plans for the team in order to improve skill set, mindset, and toolset for the next maturity level of customer success:
  • This will entail collaborating with product management, value management, professional services and sales teams
  • Establish enablement channels
  • Execute
  • Oversee internal communication cadence and content to ensure Customer Success teams have the necessary information to drive results.
  • Provide visibility to key stakeholders on projects with targeted timelines and outcomes
  • Evaluate key performance indicators for the Customer Success teams you lead based on leadership feedback.
  • Other responsibilities as assigned.

Who are we looking for?

  • University degree BA degree or equivalent and
  • 10+ years of work experience in Customer Success Enablement / Strategy / Execution in a SaaS organization
  • Experience with creating and executing on tech touch programs relative to Customer Success.
  • You have successfully built and led teams in the past including experience in recruiting and mentoring
  • You are experienced in stakeholder/project management, excel in structured communication, and make decisions based on data.
  • Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
  • You are passionate about employee enablement, continuous learning, and the future of work, and you are ambitious to have a real impact in this space
  • Are motivated by a hands-on approach to both customer and employee management

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Snapsheet is hiring a Remote Director of Customer Success

Director of Customer Success - Snapsheet - Career PageSee more jobs at Snapsheet

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Optel Group is hiring a Remote Director Customer Success

Director Customer Success - Optel Group - Career Page

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Director - Customer Success

inFeedoRemote job, Remote

inFeedo is hiring a Remote Director - Customer Success

We're Asia’s fastest growing predictive people analytics company making the voice of 600,000+ employees feel heard and valued with our AI-enabled engagement bot – Amber. Our rapidly growing product is loved by 225+ customers like Myntra, TATA, Samsung, Lenovo and we’re looking to make our next orbital jump to USA with help from a seasoned leader like you.

Having closed our Series A round of $12Mn with Tiger Global and Jungle Ventures and growing 100% YoY for 3+ years, we are poised to build a new category in the global HR tech landscape. Guided by our 6 core values, we’re a 150-player strong team of young, ambitious, and relentless individuals breaking all rules and helping people leaders across the world rewrite the rules of employee engagement.

We are looking for a seasoned customer success leader with a proven track record of successfully leading a customer success management org. to ensure maximum customer satisfaction and loyalty. This key hire should be excited in helping their team build strong customer relations, building a mid to long-term strategy, and helping identify and groom the next set of leaders from within the team.

We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR" and are looking for cross-functional experts to join our CS team. "HR/ Technology /Consulting/SaaS " preferred!

No. of positions: 1

What will you be doing?

  1. Create and execute a vision and strategy for Success Management, prioritizing product adoption, positive customer experience, and growth via gross renewals and net retention enhancements.

  2. Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.

  3. Work closely with the account management team to align on retention strategies, renewal forecasting and expansion opportunities.

  4. Reduce churn and drive new business growth through greater advocacy and referenceability.

  5. Address escalated client issues with speed and urgency, to ensure there’s no negative impact on customer experience.

  6. Own a book of business (including your own set of enterprise accounts) to ensure growth and profitability for the organization.

  7. Oversee our India customer success team and guide customer success managers to increase the company’s customer base, retention and engagement.

  8. Design team structure for scale and hire for key positions to develop the function.

Who will you work with?

Sam, Palash, Tanmaya ,Krithi, Deepshikha, and of course the rest of the jovial inFeedo team

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Director, Customer Success


SaaStr is hiring a Remote Director, Customer Success

Director, Customer Success - SaaStr - Career Page

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