Customer Success Manager Remote Jobs

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5h

Customer Success Manager - East Coast US

jirasalesforcemobileslackjavascript

Pixalate, Inc. is hiring a Remote Customer Success Manager - East Coast US

About the Company

Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.

Position Overview

We are looking for dynamic, data-driven, and charismatic candidates to fill our open Customer Success Manager role on the East Coast, US. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role is temporarily remote and might continue to remain so in the future.

What will you do?

  • Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
  • Maintain awareness of client needs and opportunities for expansion
  • Understand the competitive landscape, new industry developments, and standards
  • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value
  • Ensure Pixalate product adoption, client satisfaction, and account health

What do you need to know?

  • Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
  • Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
  • Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV)
  • Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education, and experience should you possess?

  • BA/BS degree in technical, business, or other related field (or equivalent experience)
  • 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
  • Excellent time management and organizational skills
  • Ability to maintain poise under stress, especially when resolving time-sensitive issues
  • Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)
  • Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
  • Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus-building
  • Data-driven, analytical and process-oriented
  • Excellent written and verbal communication/presentation skills
  • Self-starter capable of thriving in a startup environment
  • Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
  • Proficiency with spoken and written English, second language a plus

What will you oversee?

  • Client onboarding
  • Product and platform training
  • Customer Support
  • Business Reviews and Reporting
  • Subscription Renewals / Cross-sells / Up-sells
  • Account health assessments

Would you like working at Pixalate?

  • Everyone’s a data addict and an analytical thinker
  • Titles don’t mean much; you attain respect by producing results
  • We appreciate small, highly-productive teams
  • Slack is a way of life; short emails are encouraged
  • We hold a fearless attitude in high esteem
  • We worship bold ideas
  • Chess players do well
  • We revere collaboration, collaboration, collaboration!

What perks do we have to offer?

We focus on doing things differently and challenge each other to be the best we can be.

  • Joining an experienced leadership team and joining the founding team of the company
  • Casual work environment
  • Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!)
  • Fun annual team events
  • Being part of a high performing team that wants to win and have fun doing it
  • Extremely competitive compensation
  • Opportunity for advancement (Pixalate will be what you make it)

What does the media say about us?

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1d

Customer Success Manager - Europe

5 years of experienceB2B

Nozomi Networks is hiring a Remote Customer Success Manager - Europe

Nozomi Networks (www.nozominetworks.com) is the emerging leader of IoT cybersecurity.  Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.  

We're looking for an experienced Customer Success Manager to execute on key leadership and operational priorities within the customer-facing team.

You’ll be responsible to build, train and manage a growing team of CS professionals, and identify and create process efficiencies and customer-facing materials as our organization grows rapidly.

Your Day-to-Day:

  • Provide oversight and review on overall customer account health, issue escalation and correction. Look to templatize those learnings for continual use and improvement across the entire organization.
  • Maintain oversight of team-wide net revenue retention goals and initiatives across customers and work with teammates to proactively plan, manage and drive renewals.
  • Track key performance indicators across the full customer business for active customers and provide visibility to leadership for trends and recommendations.
  • Manage and hire for a growing team of capable CSMs; provide continual training and best-practice guidance for success in their day-to-day roles.
  • Continually optimize and improve strategic playbooks for end-to-end customer lifecycle management: onboarding to renewal.
  • Contribute meaningfully to the strategic direction of our customer facing team and GTM activities.
  • Prioritize Customer Success mindset above all else and translate outcomes based on the “why does this matter to our customer” mindset.

Must haves:

  • 10+ years in a high-touch service business with at least 5+ years spent in a customer success function at a high-growth enterprise SaaS or B2B company.
  • 5+ years proven management and team leadership essential across a range of levels.
  • Success tied to net revenue retention and customer account expansion goals.
  • Experience creating a metrics and performance driven environment.
  • A self-starter mentality.
  • You thrive in fast paced environments, enjoy collaborating with cross-functional teams, and adapt quickly to change with a proven track record of executing on team initiatives and priorities.

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1d

Customer Success Manager - WEST Coast- Remote

JitterbitRemote, Nevada, United States, Remote

Jitterbit is hiring a Remote Customer Success Manager - WEST Coast- Remote

Company Description

At Jitterbit, our mission is to make apps do more for the people who use them every day.  We make this possible with solutions that democratize integration, making it fast, easy and cost-effective to seamlessly connect your data, apps, and devices.  www.jitterbit.com           

All of our solutions are available on Harmony, the world's fastest cloud integration platform.

Job Description

The best Strategic Customer Success Managers (CSM) are well organized and can track/progress several projects in parallel. They have the ability to work with all functions, including executives, sales, marketing, support, services, partners, and enablement, when coordinating key activities for the success of their customers. This includes engaging with customers initially from kicking off the on-boarding, conducting operational reviews, and escalations as necessary. Their greatest skills are having the ability to define an approach or a proposal to address a specific objective, driving toward an outcome through collaboration with multiple parties, and develop strong relationships internally and externally through these engagements.

Quick Summary

The environment for this role is fast-paced and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple internal and external constituents. The CSM has no direct staff. They must influence others by outlining the business conditions of his/her customers, and drive the organizations (Customer, Partner, & Jitterbit) toward an agreed upon set of objectives, negotiating and making trade-offs along the way.

Performance Objectives

  1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders & constituents. Including other activities such as: how to prep and conduct an On-Boarding Kickoff, review what a customer has licensed and how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare, drive, & negotiate renewals;
  2. Manage a portfolio of customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their key contact at Jitterbit. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible. Run On-Boarding kickoff within a couple of weeks of assignment of new accounts. Drive toward ensuring the initial project goes live and ensure that customers are enabled, meeting their desired outcomes, and achieving ROI. Quarterly or monthly touchpoints as appropriate to ensure continued positive experience;
  3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with customers, extract & communicate what was agreed upon, and compare to what is being used. As the relationship expands, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents,
  4. Collaborate with multiple parties: Run regular cadences to capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner,
  5. Command of the Message: Learn and be able to explain what Jitterbit does within a month of new features being released. Share this info with customers to align how Jitterbit’s platform can help them reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used by existing customers, and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain the customer is in,
  6. Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions on a weekly basis. Meet quarterly defined renewal rate and expansion targets. Identify early potential risk and collaboratively define a mitigation plan to reduce risk of churn,
  7. Document & communicate customer’s status: Document where each customer is in their journey with Jitterbit, the potential risks associated with an engagement, the overall health of accounts, the success plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement - Case Studies, Analyst Reviews, References, etc...
  8. Manage Escalations: When Jitterbit's environment does not respond in alignment with business or technical priorities of our customers manage the communication by stepping without delay and drive toward a positive outcome. Ensure there is an accurate and thorough understanding and communication of the issue escalated,
  9. Assist in defining & executing the strategy for an account: Work collaboratively with the Account Executive to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success.

Qualifications

Must be located in the West, Central or Eastern regions of the United States. A Strategic CSM needs at least 1 year working with enterprise customers, and 5 years in customer-facing roles where one of the requirements of the position was to coordinate and collaborate with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome. Experience reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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1d

Customer Success Manager - North EMEA

Open LivestormRemote job, Remote
agileremote-first

Open Livestorm is hiring a Remote Customer Success Manager - North EMEA

About Livestorm:

Livestorm is the world's leading end-to-end video engagement platform.

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.
  • Remain humble: Keep learning and keep your ego in check.
  • Be resourceful: Go that extra mile in the most efficient way.
  • Own it: Take pride in what you do, own your wins, and fails.
  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.


At Livestorm, we believe that diversity's got talent!

We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.

Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.

Ready to apply?
We are ready to meet you!

All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.


Team description:

Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our Team and bring on an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth.

You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.


Missions:

In this role, you will be responsible for:

  • Building relationships with Livestorm's customers ensuring revenue growth and customer retention
  • Being the point of contact and trusted partner for the clients
  • Being in charge of customer onboarding and ensuring product adoption
  • Improving customer retention, ensuring customer renewal and reducing churn
  • Conducting regular quarterly business reviews with client to build long term partnerships
  • Owning your portfolio and using a data-driven approach to forecast and executing on your account plan strategies
  • Partnering with the Sales and Customer Care Teams to ensure an exceptional customer experience
  • Partnering with the Product Team to provide detailed and actionable feedback to the Team
  • Working closely with the Account Managers to manager your customer portfolio, understanding their KPIs and challenges
  • Working with the Department Head to execute and improve the success strategy

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      2d

      Customer Success Manager

      BenepassRemote
      remote-firstDesignmobileUXjavac++dockerpythonAWSjavascriptbackendfrontend

      Benepass is hiring a Remote Customer Success Manager

      Customer Success Manager at Benepass (W20)
      An employee benefits card for modern companies
      Remote / Remote
      Full-time
      1+ years
      About Benepass

      Benepass (YC W20) helps companies take care of their people; employees get a single card for all of their benefits, paired with a friendly and intuitive mobile app. Our product makes it easy for employees to save on essentials (like child- and healthcare) and to enjoy their company’s perks (think work from home setups, fitness memberships, and free lunch) especially in a remote-first world. We also automate away tons of manual work that companies usually have to do to manage benefits.

      Our investors include Gradient Ventures, Y Combinator, and awesome angels like Aaron Levie of Box.

      HUGE OPPORTUNITY + HARD PROBLEMS

      Benepass is using modern software, automation, and a great UX to transform the $30+ billion benefits industry. We’re displacing incumbents running on manual processes and legacy technology, like fax, checks in the mail, and artisanal CSVs.

      To do that at scale, we need to solve hard technical problems involving payments, security, integrations, NLP, nightmarishly complex and ever changing rules, automation, and a whole lot more. We also have to deliver an incredible user experience through our web and mobile apps.

      We know we’re on to something here: In the past year, we’ve grown to cover thousands of lives and signed big customers who are household names. We've found product-market fit and we’re growing at breakneck speed.

      AWESOME TEAM

      In my opinion, one of the biggest reasons to work here is the team you’ll be joining. I love that I get to work with a team who are not only smart and super capable, but are also really friendly and genuinely care about each other.

      Background-wise, we run the gamut, from Wall Street to Google & Facebook to barbershops and professional sports.

      (Also, nerd sniping each other is the company sport. Frequent topics include robotics, AI, synthetic biology, dev tools, rockets, WSB, cryptography, and our pets.)

      About the role

      Benepass

      Who We Are

      Benepass is remote-first team making benefits magical. At Benepass, we believe that the future of employer benefits is flexibility.

      Benepass supports thousands of global employees in 30 countries and counting. We’re backed by leading VCs including Gradient (Google’s AI venture fund) and Y Combinator, and amazing angels like Aaron Levie (Box) and Jake Schwartz (General Assembly).

      Today, Benepass is in a period of hypergrowth. We’re looking for leaders to help us scale and bring our vision of flexible, employee-directed benefits to millions of people around the world.

      Our Value Proposition

      We help companies and people teams as they transition to modern, employee-directed benefits.

      • Before Benepass (BB). Before Benepass, people teams had to pick and choose vendors within benefit categories, negotiate individual deals, and manage an ever expanding portfolio of vendors. 
      • Hello, World. With Benepass, people teams no longer have to choose individual vendors for their employees. By offering infinite vendor selection within defined categories, companies can meet the benefits needs of diverse, global workforces.

      We support employees with a modern, flexible way to use benefits in the areas that matter most.

      • Freedom to Choose. With the swipe of our credit card or mobile wallet, employees spend their benefits in the areas that matter most to them and their families.

      Customer Success Manager

      As the third person on Benepass's growing Customer Success team, reporting to our Head of Strategy and Operations, the Customer Success Manager will play a critical role in managing some of our most important accounts, while helping to build systems and process that enable the Success function to scale.

      As Benepass moves into a period of hypergrowth and scaling, this role is critical to ensuring the long-term success of our customers and building a strong foundation to sustain our growth rate for years to come. You will help create and define a world class Success function that generates best in class customer growth and retention through deep, consultative relationships supported by thoughtful and scalable systems, processes, and products.

      The ideal Customer Success Manager will bring a relentless focus on our customers, entrepreneurial leadership in a highly ambiguous startup environment, and the ability to help design and implement systems and processes for scale.

      Skills & Experience

      We consider candidates holistically; the qualifications below are not hard and fast rules. If you’re interested in the role, apply!

      • 2 years in Success organizations with a record of achievement and increasing responsibility
      • Highly polished communicator comfortable with C-level executives; impeccable project management and organization
      • Familiarity with Success tools, systems, and processes. Strong opinions about how to set up systems and processes to build effective organizations, and the tooling needed to support these systems.
      • Prior startup experience a plus. Thrives in ambiguous environments.

      What we offer

      • Competitive compensation for a seed stage startup
      • 95% coverage of medical, dental, and vision
      • Benepass benefits, including $500 WFH setup, $150/month cell phone + internet, $100/month Wellness
      • Work wherever you want (though we ask you to work in a US time zone)
      • Flexible PTO
      • Startup magic with a highly collaborative, effective group that's obsessed with serving our customers
      Technology

      Python, Django, Django Rest Framework, Javascript, React, React Native (plus a bit of Objective-C and Java when it’s called for), AWS, Docker

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      Palo Alto Networks is hiring a Remote Network Security Customer Success Manager

      Company Description

      Our Mission

      At Palo Alto Networks® everything starts and ends with our mission: 

      Being the cybersecurity partner of choice, protecting our digital way of life. 

      We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

      We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

      Job Description

      Palo Alto Networks Customer Success (CS) team partners with organizations to help guide them through their journey in protecting their businesses and driving the technical outcomes that mean the most to our customers. Our Customer Success managers and engineers are our customers’ advocates, product experts, and strategic advisors that help them operate and grow their businesses securely. At Palo Alto Networks, we take a proactive method to ensure customers achieve their required outcomes with a product or a service, by providing tailored guidance and support to organizations as they embark on their journey. Our customer success teams are guiding the customer during the product life cycle to increase license and feature adoption and to gain maximum value from their investment.

      Our Network Security team focuses on delivering support and services across our Next Generation Firewall (NGFW), Secure Access Service Edge (SASE), and Cloud-Delivered Security Services (CDSS) technologies.  

      Your Career 

      As a Network Security Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact for products in the Network Security portfolio, establishing relationships with them in order to understand security and business priorities,  provide guidance, and share operational best practices for their secure environments. You’ll manage our customers’ services experience to ensure Palo Alto Networks is exceeding their expectations. You’ll guide for quick and consistent adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements.

      In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises and alongside the internal account team, confidently presenting implementation plans to all ranges of technical ability.

      Your Impact 

      • Lead client's product onboarding experience, adoption, and expansion across a range of relationships

      • Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements. 

      • Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade software and/or hardware, and when to engage additional Palo Alto Networks services.

      • Advise the customer on their platform adoption, their deployment of best practices using tools such as the Best Practice Assessment and partnering with Professional Services and Enablement on delivering on some of the services like security optimization and identifying training opportunities for their teams.

      • Coach customers on how to establish and implement their Network  Security change management, governance, the center of excellence programs 

      • Identify and escalate risks and issues to the customer and Support team to achieve client success.

      • Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support.

      • Identify risks to customers’ subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness.

      • Establish relationships with customer executive sponsors, speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team.

      • Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build a strategic plan to address negative changes in the metrics. 

      • Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues.

      • Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team.

      • Internal collaboration with other services teams.

      Qualifications

      • Pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption, along with client facing sales/services experience
      • Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity 

      • Experience in or ability to work with technical support and/or professional services within the high-tech industry

      • Experience with a SaaS solutions company and/or an enterprise software company 

      • Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers. Preferably holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL.

      • Highly data-driven with a dedication to following the process, ability to prioritize work within a demanding environment, and consistently delivering results.

      • Ability to identify key customer stakeholders to engage and build relationships without direct supervision.

      • Ability to influence teams across the organization to achieve desired customer outcomes.

      • Passionate about driving and tracking a consistent engagement process with all supported customers.

      • Ability to multi-task and work in a dynamic environment to address emerging security risks and challenges

      • Excellent written and verbal communication skills as well as the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms 

      • Preferred Knowledge of Networking

      • Knowledge of CyberSecurity Network Security is preferred

      • Knowledge of heterogeneous environments used by enterprise customers

      • Positive, growth-oriented mindset

      • Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

      Additional Information

      Our Commitment

      We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

      We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

      Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

       

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      2d

      Customer Success Manager, Labs

      Bachelor's degreeB2Bsalesforceslackc++

      1health.io is hiring a Remote Customer Success Manager, Labs

       

      Primary Responsibilities

      • Manage large, complex relationships and sales cycles for global Laboratories
      • Create and manage email marketing regular touchpoints with clients
      • Host regular business reviews w/ clients and stakeholders and have a multi-pronged approach within each account segment. 
      • Liaise between partners and stakeholders to manage expectations and ensure deadlines and revenue targets are met. 
      • Collaborate on full life-cycle sales for large strategic accounts from proposal to execution and wrap-up.
      • Support the Accounts Management team across lab verticals and time zones. 
      • Partner with Sales, Marketing, public relations, solutions engineering, and Legal teams.
      • Identify opportunities to retain and grow top accounts through creative and persuasive marketing campaigns. 
      • Present regular Business Reviews to stakeholders both internally and externally on the progress and success of accounts. 
      • Keep up with industry trends and discuss planning, expansion and events with top stakeholders for new and existing accounts. 

       

      Requirements

       

      Education and Experience

       

      • Bachelor's degree from an accredited college or university.
      • 3 years of recent experience working with labs is required. 
      • 5+years' experienceas an account manager, managing large complex cycles.
      • Experience working in HealthTech is preferred.
      • Knowledge of the 1health platform and experiences.
      • A positive attitude and solid organizational skills.
      • The ability to work in afast-pacedenvironment and adapt to changes.

       

      The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

       

      Knowledge, Skills and Abilities

       

      • Exceptional communication and interpersonal skills, both informally and formally, with a strong ability to connect with and influence others.
      • Strong relationship building skills with a customer service-based approach.
      • Excellent reasoning andproblem-solving skillsanddemonstratethe ability to analyze data and draw sound and actionable insights.
      • Excellent time and project management skills: demonstrate an ability to manage multiple projects/tasks simultaneously and to a high degree of excellence.
      • Demonstrated flexibility, energy, and initiative in a start-up, unpredictable, and complex environment.
      • A sense of ownership and pride in your performance and its impact on the company’s success.
      • Analyticalmindset:seek to understand and solve a problem and instinctively ask for data.
      • High degree of resourcefulness, flexibility, and adaptability.
      • Highly results-oriented with a strong sense of urgency and the ability to deliver within a fast-paced, continuously evolving environment.
      • Hands-on, willing to get things done for any task that is required.

       

      Physical Demands

       

      This job operates in a professional remote office environment. This job uses standard office equipment, such as computers and phones. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office productivity machinery. The employee frequently communicates with internal and/or external customers and co-workers. Must be able to exchange accurate information. Must be able to recognize objects from short and long distances.

       

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      3d

      Senior Manager, Customer Success & Delivery

      ZinierUnited Kingdom Remote
      agilejiraDesign

      Zinier is hiring a Remote Senior Manager, Customer Success & Delivery

      Who we are

      At Zinier, we are targeting the 2.7 Billion Deskless Workers in the world. We enable these Deskless Workers to achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field and keep the world up and running.

      We are a global team headquartered in Silicon Valley with locations in London, Lisbon, Capetown, Mexico City, Singapore and Bangalore, and leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

      What we're looking for

      If you get excited about onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.

      We are looking for a top-notch Customer Success and Delivery Senior Manager (CSDM)who will be responsible for rolling out Zinier’s innovative Field Service Platforms to our enterprise customers worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.

      What you can look forward to

      • Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service
      • Becoming a business owner balancing customer goals, revenue and margin in both implementation and post launch projects
      • Work with business and IT stakeholders to accelerate time to value on implementation projects
      • Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects
      • Understanding Zinier products in order to influence product development plans and schedules
      • Collaborating with Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business
      • Presenting regularly to the customer and Zinier stakeholders on the status of the project

      What you’ll bring to the role

      • 5-8 years of software integration project experience in technology or Software as a Service (SaaS) industries.
      • Track record of success delivering complex, x-functional projects with mid market to enterprise customers
      • Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed.
      • Regular solution demos and be comfortable responding to high level technical and functional questions
      • Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business.
      • Experience with Agile software development methodologies
      • Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
      • Communication and comprehension of technical issues when working with the customer and our engineering teams
      • Comfortable multitasking on several simultaneous projects
      • Strong interpersonal and written and communication skills
      • Open and highly collaborative mentality.
      • Travel to customer sites 10-20% of the time once Covid restrictions are lifted
      • Experience working in a start-up or entrepreneurial environment is highly desirable
      • Hunger, Hustle, Honesty, Humility

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      ALICE is hiring a Remote Customer Success Manager - U.K.

      About the Role:

      As a Customer Success Manager, you will work with our clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partners to achieve a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you and your clients well.

      Please note this job is for candidates based in the U.K. Only. 

      Responsibilities

      • Responsible for the setup of new customers and for managing a portfolio of client accounts to foster long-term business relationships
      • Launch and train new customers globally, but primarily focused on Europe and Asia
      • Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
      • Onboard new customers by training new users onsite in order to start all relationships with a strong foundation
      • Act as an escalation point to drive resolution to client issues/concerns  in a timely, proactive manner
      • Identify at-risk renewals and deliver on customer remediation plans
      • Monitor customer health to track usage and customer satisfaction
      • Become the customer advocate to drive cross-functional teams across development, product management, and support

       

      Requirements

      • Located in Europe
      • 50-70% Travel
      • Bachelor’s degree
      • 4+ years of customer facing experience
      • Excellent organizational, presentation and communication skills
      • Strong written and verbal communication skills
      • Experience working in a hotel or other hospitality organization
      • Great communication, listening, and writing skills
      • Ability to problem solve and resolve client issues
      • Detail oriented and analytical
      • Strong team player, but possesses a self-starter mentality
      • Ability to organize and prioritize activities and project work

       

      About ALICE:

      ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People's Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards. https://www.aliceplatform.com/ 

       

      Compensation and Benefits:

      • Competitive Salary
      • Flexible Time Off
      • Wonderful Office and Remote Environment
      • Team Events

       

      You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

       

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      5d

      Customer Success Manager

      ImpervaRemote, Any US Location, United States
      salesforce

      Imperva is hiring a Remote Customer Success Manager

      The Opportunity
       

      Do you want to build your career in one of the most innovative and growing industries within software? Imperva is the leading cybersecurity company, based in the heart of Silicon Valley with customers across the Fortune 500. 


      Imperva is looking for a Customer Success Manager (CSM) to join ourSmart Touch, Customer Success Management team based in North America. Smart Touch is a strategic engagement model deployed by Imperva to drive successful adoption in Enterprise and Mid-Market accounts at scale. In this fast paced role, you will be tasked with managing a pool of accounts with the goal of increasing product adoption and customer satisfaction via periodic touch points and trigger based engagements. This is an exciting opportunity to join a highly skilled, innovative team dedicated to maximizing retention by providing a world class customer experience.


      Responsibilities

             Drive product adoption and customer retention via periodic touch points and reactive engagements using the Smart Touch engagement model.

             Leverage voice of the customer programs such as NPS to drive action based on customer feedback

             Represent the voice of the customer across Imperva, managing customer surveys, sharing insights and customer stories, and defining feature requests.

             Work with internal stakeholders including Support, Engineering, Product Management and Sales to advocate customer needs, drive product usage and identify growth opportunities

             Maintain in-depth understanding of company technology, products, and services.

             Collect customer success stories which can be usedin customer reference programs


      Requirements
       

             5+ years’ experience in Customer Success Management position. Experience with IT Security and SaaS companies is an advantage

             Experience of managing the post sales lifecycle for a large volume of accounts and engaging at scale

             Understanding of web applications, database, security, and auditing environments

             Awareness and understanding of data and application protection regulations would be an advantage ((PCI, SOX, HIPAAetc)

             Excellent communication skills, ability to build strong customer relationships and develop “trusted advisor” status

             Capable of working within a globally dispersed, cross cultural team in fluctuating workload environment

             Ability to work on and lead cross-functional projects

             Salesforce experience is essential, Gainsight experience is an advantage

       

      Our Company:
      Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, andeliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

      Rewards:
      Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

      Legal Notice:
      Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   


       #LI-JL2

      #LI-Remote

       

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      BlueVoyant is hiring a Remote Customer Success Manager, CEE and Europe

      Customer Success Manager, Multiple Products – Budapest, CEE

      Location: Remote (Local travel required at times to meet with clients in Central and Eastern Europe and overall Europe)

      BlueVoyant is looking for a Customer Success Manager to help manage our clients in multiple managed security product areas. You will be part of a fast-paced team with a mission to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant.

      Key Responsibilities:

      • Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
      • Drive successful service renewals through high client satisfaction
      • Engage clients to participate in case studies and other marketing events
      • Facilitate and encourage feedback between customers and Product team on product expectations and customer needs.
      • Serve as the operational interface among various BlueVoyant operations teams to:
        • Ensure consistent quality of service delivery
        • Steward client issues from identification through resolution
        • Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
        •  Deliver evidence of ongoing performance improvements in partnership with our deployment and delivery teams
      •  Create and execute service improvement plans as appropriate
      •  Manage the client experience to achieve a likelihood to recommend rating with our clients
      •  Identify and position cross-sell and up-sell opportunities in partnership with Sales
      •  Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
      •  Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
      •  Contribute to Client Success team continuous improvement efforts

      Requirements:

      • 3-5 years of experience in customer success.
      • Proven track record of building relationships with customers across diverse industries and different technical levels.
      • Ability to effectively build meaningful business relationships at all levels of management (internal and external).
      • Experience with managed security technologies and industry knowledge.
      • Exceptional communication & presentation skills.
      • Exceptional organizational & time management skills.
      • Ability to work both independently & in a fast-paced team environment.
      • Deep understanding of customer and industry needs and proactive in identifying solutions.
      • Ability to establish milestones and work with colleagues to keep on task.


      About BlueVoyant

      BlueVoyant is an expert-driven cybersecurity services company whose mission is to proactively defend organizations of all sizes against today’s constant, sophisticated attackers, and advanced threats.

      Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

      Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

      All employees must be authorized to work in the EU. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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      6d

      Senior Customer Success Manager

      Nextail Labs S.L.Remote job, Remote
      agileremote-firstDesignc++

      Nextail Labs S.L. is hiring a Remote Senior Customer Success Manager

      We’re looking to add a Senior Customer Success Manager to our Revenue team, for a position based in Europe. This new team member will be instrumental in managing and growing accounts with well-known brands as we continue to make the retail world a better, more sustainable place.


      At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, Guess and Pepe Jeans.


      The ideal candidate has solid experience in SaaS Customer Success and understands diagnostic sales processes.


      As a Customer Success Manager (CSM) for Nextail,  you will engage with our customers through a thorough discovery and diagnostic process and build deep understanding of their business. You will develop long term strategies that increase the customers' lifetime value, demonstrate ongoing value and ROI, drive adoption and manage the overall relationship.


      You will have the opportunity to build relationships and work closely with senior and C-Level roles - helping to shape their key processes to a more date driven future. A key part of the job is to support these innovative retailers on their internal change management process, as adopting Nextail is more than just implementing a new software, it is transforming their way of working to becoming more agile and data driven. You will be an individual contributor working alongside other experienced CSMs and coordinate across different departments like onboarding, customer insights, product, service, to ensure customer satisfaction.


      You will :

      • Partner with our clients, some of the most well known retailers, helping them grow into data driven future - building strong relationships with C-levels/key executives, champions and key users to ensure our customers' success and grow and renew customers
      • Conduct in-depth discovery and diagnostic sessions with our customers to reveal pains and their costs. You will drive the change process within your assigned accounts as well as design and deliver value solutions coming across their growth needs. You will build lifetime value plans for each customer with appropriately identified objectives, stakeholders, milestones, risks, and metrics - by this proactively identify and execute expansion opportunities (upsell or product feature adoption) in each account to drive value both for the customer and Nextail
      • Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to users
      • Build, maintain and leverage strong relationships with key stakeholders within each customer organisation to influence solution adoption, create strong support for new opportunities and secure their willingness to advocate on Nextail’s behalf. Nextail is currently sold directly to C-suite executives so you will be in a good position to develop further traction within our customer businesses
      • Work closely with our Change Managers and Customer Insights teams to analyse data across the entire customer base to determine key factors that contribute to customers’ success with the platform and build processes to support those behaviours
      • Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Services, Sales and other teams.


      We offer:


      • High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.
      • Remote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.
      • International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.
      • Diversity on all levels: United as a single team, we celebrate diversity at every dimension*. Professionally speaking, do you want to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.
      • The laptop of your choice: We want you to work with the tools that are most comfortable for you!
      • Flexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.

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      8d

      District Customer Success Manager - Texas

      RenaissanceRemote, United States, REMOTE, United States, Remote
      Ability to travelremote-first

      Renaissance is hiring a Remote District Customer Success Manager - Texas

      Company Description

      Company Overview:

      At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digest’s 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. We’re looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US.

      Territory:Texas

      Location: Remote (travel < 10%)

      Job Description

      Our Ideal Candidate:

      • Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting and implementation plan to help them achieve their goals

      • Build, manage, and leverage key stakeholder relationships with district admin to build awareness across the entire district

      • Develop a communication cadence with customers to monitor account health and deliver student learning outcomes

      • Continuously self-educate about Nearpod’s products and solutions and the K-12 competitive landscape

      • Anticipate customer needs and adapt strategic plans in order to achieve mutually beneficial long-term objectives and goals

      Qualifications

      Required Skills and Experience:

      • You excel at building relationships—you establish rapport, listen, and earn your customers’ trust

      • You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control

      • You have a bias towards action and proactivity, and look to direct a situation rather than react.

      • You proactively work to mitigate churn and handle objections to renew and expand accounts

      • You want to use your skills to help support teachers and students

      • You are driven to exceed customer expectations

      • You have worked in Education and/or SaaS driving large account implementations 

      • You have the ability to travel upon reopening of schools

       

      Customer Success Managers at Nearpod are brought in at Associate CSM, CSM, and Senior CSM levels commensurate with experience.  The level you are hired at will be determined by the interview and recruiting process.

      Additional Information

      Employment Requirements: Must be authorized to work in the U.S. without restrictions

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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      11d

      Customer Success Operations Manager

      Nearmap10897 S River Front Pkwy, South Jordan, UT 84095, USA, Remote
      salesforce

      Nearmap is hiring a Remote Customer Success Operations Manager

      Company Description

      Nearmap is unique. A global technology company with incredible people; a market-leader with energy and spirit. Nearmap was named as one of the world’s 10 Most Innovative Companies of 2020 by Fast Company magazine – and we’re growing.

      If you join us on this exciting journey, you’ll love our inclusive values and share our ambition to become the source of truth that helps shape decisions for the livable world.

      What we do
      We provide easy, instant access to high-resolution aerial imagery, city-scale 3D content, AI datasets and integrated geospatial tools, with wide-scale coverage across the USA, Canada, Australia and New Zealand. At the core of it, we’re a location content company, a visual analytics company, and a software as a service company. Innovation is weaved into our DNA.

      Job Description

      The Customer Success Operations Manager is a member of the Nearmap Revenue Operations team and responsible to help improve all aspects of our customer success data, reporting, and strategy. The best person for this role understands how to drive real measurable impact through these efforts. This role is not just helping provide the most accurate metrics to achieve our growth goals, but also to help us completely update our data strategy and structure as a customer success team.

      • Update/revamp our data reporting as it pertains to the CS team.
      • Maintain data, constantly making sure elements are accurate and reporting can be reliably used for building strategy.
      • Look at data strategically and find new ways to collect, view and analyze the data that can make impact for the team.
      • Understand key metrics across the full Customer Success tech stack and own the lead reporting through all stages of the funnel, developing and maintaining Salesforce/BI dashboards for customer retention, renewals, churn, and customer relationship info.
      • Report to customer success leadership about daily, weekly, and monthly performance against goals and targets.
      • Actively work with Customer Success Managers to optimize onboarding of new customers, usage and maintain key customer systems & processes.
      • Align with Sales Operations on data management strategies.
      • Support new customer success technology scoping and implementation to grow and optimize the retention and renewal strategy.
      • Create and analyze reports on customer and sales effectiveness, and business impact, making recommendations on areas for optimization and alignment.
      • Provide input to the implementation of an effective renewal forecasting model that seeks to achieve full path customer success retention.
      • Define and implement an optimized set of Customer Success systems that empower managers to maximized customer value.
      • Work with internal teams to ensure data rules and integrity through the CRM (Salesforce) and into the Customer Success platform.
      • Constantly assess needs within the entire Customer Success engine; helping to explore new retention methods and optimizing existing.

      Qualifications

      • Bachelor’s degree from selective university (Master’s a plus).
      • 3-5 years of hands-on experience in Customer Success Operations.
      • Proven track record in a fast-paced environment and organizational skills to manage multiple projects with flawless execution, delivering under a tight deadline.
      • A high degree of initiative, self-motivation and resourcefulness.
      • Strong analytical skills and experience with actionable reporting for stakeholders.
      • Technically capable, excellent communicator, and a desire to improve processes.
      • High aptitude to learn and adopt new applications to generate results.
      • Experience in customer relationships, retention processes and/or working with sales teams.
      • Proficiency with Salesforce.com preferred.

      Additional Information

      Some of our benefits
      Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness. Our current benefits include access to the Nearmap employee share scheme, short and long-term financial incentives, flexible working options, paid volunteer days, gym and phone rebates, and lots of development opportunities including hack-a-thons and pitch-fests.

      Working at Nearmap
      We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

      If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.

      At Nearmap we welcome and encourage our employees’ uniqueness at all levels across the organization, as such we are proud to be an Equal Opportunity and Affirmative Action employer.

      If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or give us a call at 844-463-2762.


      Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

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      PDI is hiring a Remote Senior Customer Success Manager, Digital Advertising

      Job Summary

      GasBuddy is seeking a Senior Customer Success Manager to join our talented ad sales team to help maximize revenue and provide best in class support. The Senior Customer Success Manager will have the opportunity to create and position compelling media proposals in an effort to drive revenue growth & provide best in class customer service to the Sales organization.

      As a member of the Sales team, you’ll be working alongside super talented individuals that will both inspire you and challenge you to execute strategic sales planning, inventory forecasting/utilization, and ad product pricing/packaging in ways you hadn’t imagined. We often take time as a team to review new industry trends and advancements and think critically about various things happening in the world around us that may impact the ways we decide to be more strategic as a team overall. We have a phenomenal team made up of accomplished individuals and we’re excited about having you join us!

      Responsibilities

      • Provide internal analysis and forecasting of inventory and sell-out levels by working closely with Ad Operations and Sales systems
      • Strategize, conceptualize, and build well thought out strategic media proposals, enabling GasBuddy to deliver on client objectives and exceed expectations
      • Collaborate cross functionally with Sales, Product Marketing, Ad Operations, PR and various other teams to deliver value across the organization
      • Maintain Daily RFP Tracker and analyze sales cycle trends to help optimize efficiencies and time to close
      • Gather and provide audience research and relative materials to assist the Sales Team in meeting preparation and various other pre-close functions
      • Create campaign wrap up reports inclusive of ad performance and offline location attribution highlights (cost per store visit, incremental visits, visit lift), compelling visuals, insights and future recommendations
      • Work directly with Sales and Ad Operations teams to recommend campaign optimizations for driving renewals and incremental revenue

      Knowledge, Skills & Abilities

      • Must have undergraduate degree in a related field or equivalent work experience
      • Minimum of 4-5 years digital account management or digital sales planning experience
      • Savvy with digital advertising in the areas of pricing, buying, and selling (CPM,CPC, etc.)
      • Minimum of 1 year management experience, as this role manages the Associate Client Services Manager
      • Experience with Excel, Word, PowerPoint and Google Drive
      • Handle multiple tasks and work in a fast-paced, deadline driven environment
      • High level of proficiency using Word, Excel, PowerPoint and Google Drive
      • Hands-on experience with Google Ad Manager (DFP) and Campaign Manager (DCM)
      • Experience with offline attribution tracking and methodology (Foursquare, PlaceIQ, etc.)
      • Fundamental knowledge of digital email marketing
      • Knowledge of SalesForce a plus
      • Ability to pay close attention to detail and to understand written and oral instructions
      • Ability to organize and schedule work effectively
      • Effectively plan workload and follow through to completion
      • Listen well and actively engage others to facilitate positive outcomes
      • Prior Sales or Ad Agency experience

      About PDI

      PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain. 

      Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Capital Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity.  The result will be a broader, more powerful, global company that serves customers across the entire supply chain.

      PDI’s employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.profdata.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

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      11d

      Customer Success Sr. Manager

      Seed&SparkLos Angeles, CA, USA, Remote

      Seed&Spark is hiring a Remote Customer Success Sr. Manager

      Company Description

      Seed&Spark is a platform that helps build sustainable careers for diverse creators and amplifies the cultural impact of the work that they make. For most of the past decade, Seed&Spark has cultivated equity and inclusion in entertainment, building an unprecedented pipeline of stories from unique perspectives told by people around the world. Leveraging our exceptional content library, we've created a first-of-its-kind inclusive workplace culture program built around film.

      We have a passionate team of smart, creative and purpose-driven experts working hard to change the entertainment industry for the better.

      Job Description

      About the Role

      We’re looking for a proactive, customer-centric Customer Success Sr. Manager to help us deliver the next phase of Film Forward: a learning platform that drives behavior change using film. On top of that platform we have built a suite of educational products currently focused in the DEI space, helping organizations implement, execute and measure a sustainable practice to cultivate a workplace that works for everyone. Participants watch award-winning short films, engage in personal reflections and actions, and expand individual knowledge through cultural literacy and facilitated conversations. 

      As a Customer Success Sr. Manager you are responsible for cultivating and maintaining strong relationships within your customer portfolio, understanding success criteria for each account so that you turn Seed&Spark customers into product champions. You will ensure high levels of program participation and customer satisfaction, leading to strong customer adoption, low churn, and consistent renewal and growth opportunities. A big part of customer success will include analyzing aggregate participant data and providing insights to customers on best to act on the data, improving their inclusiveness outcomes. 

      You are part of our customer delivery team, reporting directly to the COO, and will work closely alongside Sales, Operations, and Product Management to ensure our services are delivered successfully. This role can grow with you, as we expand this program. This is an exciting opportunity to take on a new role within our team, using your experience to help craft and evolve this function into a sustainable, scalable customer success team. Film Forward is a product in high demand, and you will help us develop and implement Customer Success best practices. This is a full time position.

       

      About YOU

      You love helping people. You truly care for customers and want to help them get value from the products you provide. You also understand the corporate environment, the challenges that organizations often face in creating inclusive and learning spaces and are energized by the idea of helping building more equitable workplaces.

      You have several years of experience in supporting SaaS platforms as a seasoned customer success manager and feel ready (and excited!) to help build a new customer success team from the ground up. You are not necessarily an expert in everything - who is?! - but you know the best questions to ask and how to find the right experts when needed. A quick learner, you are not afraid of new challenges.

      We are all working remotely for the foreseeable future, so it’s important that you are proactive and consistent with your internal and external communication. You’re a team player, and we’re looking forward to building a team environment in which we care for each other’s psychological safety, have our voices heard and shift each others’ perspectives. 

       

      Expected Outcomes for a Customer Success Sr. Manager:

      • High customer NPS

      • High user participation for each course

      • High customer retention and low churn

      • Turn customers into Film Forward champions

       

      Core Activities for the DEI Customer Success Sr. Manager:

      • Build long term customer relationships

      • Project manage and execute the delivery process of our DEI and learning products to your customer portfolio:

        • Lead customer onboarding

        • Communicate with clients and internal teams to procure necessary inputs for platform customization.

        • Coordinating with Operations, deliver client-specific instances of our DEI courses. 

        • Provide customer service support to clients and participants after course launch.

        • Deliver reporting for customers, ensuring all necessary data and insights are available. You will provide the insight based on the data our platform collects.

        • Proactively communicate key milestones internally and externally

      • Represent our customers internally, working cross-functionally with our Product and Sales teams to help optimize our platform and products

      • Participate in the sales process as needed

      • Ensure proper documentation of customer delivery process flow, necessary deliverables, and timelines for coverage and training purposes.

      • Continuously improve the customer delivery process to increase efficiency and scalability while reducing risks and optimizing for customer program success.

      • Proactively communication roadblocks for customers or your own deliverables

      • Represent Seed&Spark's values in the world, with a deep commitment to diversity and inclusion

      • Other delivery or customer-related duties as needed or requested by the business

      Qualifications

      Preferred skills and experience:

      • Saas Customer Success experience a must

      • Customer support experience a plus

      • Experience in edtech a plus

      • Experience driving complex projects

      • Strong analytical skills

      • A propensity for relationship building

      • Proven project management success

      • Excellent communication skills

      • High emotional IQ

      • Quick learner

      Additional Information

      Worried that you don’t have all the exact preferred experience listed here but really interested in this role? Don’t let that stop you from applying! We know that great talent can come from unexpected places so, in your cover letter, let us know why you’re a great candidate, why you’re excited for this role and how you would excel.

      This position may work remotely within the U.S.

      All your information will be kept confidential according to EEO guidelines.

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      Onit is hiring a Remote Customer Success Manager

      As a Customer Success Manager, you will be part of an Account Team, partnering with Onit’s customers on a day-to-day basis. You will partner with customers throughout their Onit journey to drive engagement, adoption, customer satisfaction – ultimately a best-in-class experience. You will take a consultative approach, in concert with the assigned Account Manager and other Onit SMEs with your assigned clients and offer guidance related to usage strategies that align to our customer’s ongoing business requirements.

      Responsibilities

      • Focus on operational-level engagement, including managing daily customer communications and collaborating with internal resources in support of customers
      • Develop and maintain a deep understanding of customer business objectives and the configuration of the customer environment
      • Support customer use of Onit products/services in an effort to drive high customer satisfaction and help the customer maximize their investment
      • Achieve trusted advisor status through domain expertise and product knowledge
      • Develop customer advocates to generate strong references, referrals and case studies
      • Assist Support in the resolution of customer tickets in a timely manner
      • Monitor assigned accounts for low usage and/or customer satisfaction concerns and take proactive action to reduce risks
      • Support up-sell /cross-sell opportunities with Account Manager

      Requirements

      • Bachelor’s degree is required
      • 3+ years’ professional experience in a similar or solution consulting role
      • Highly organized, ability to multi-task and exceptionally responsive
      • Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
      • Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
      • Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements
      • Ability to discuss technical concepts with non-technical stakeholders

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      SHERPANY is hiring a Remote Customer Success Manager - Software Industrie

      Sherpany ist ein im 2012 gegründetes, international ausgerichtetes Unternehmen mit Hauptsitz in Zürich und weiteren Standorten in Berlin, Lissabon, Mailand und Wroclaw. Unsere Mission ist einfach: Wir geben unseren Kundinnen und Kunden Zeit zurück. Mit unserer Cloud/SaaS-Lösung digitalisieren wir das Sitzungsmanagement und erleichtern damit die Entscheidungsprozesse von Führungsgremien in ganz Europa.

      Was Dich erwartet:

      Du bist Teil eines 8-köpfigen Customer Success Management Teams, welches den Erhalt und Ausbau unseres Kundenportfolios sicherstellt. In dieser Funktion erhältst Du Einblicke in die Strategie und Bedürfnisse von Mittel- bis Grossunternehmen, welche quer über Europa und in allen Industrien angesiedelt sind.
      Du machst unsere Kundinnen und Kunden vor Ort oder mittels Webinare mit unserer Software vertraut. Dabei gewährleistet du, dass die Kundschaft den Wert unserer Software versteht und hilfst ihnen, Sherpany optimal einzusetzen. Du stehst ihnen beratend zur Seite, holst laufend die Bedürfnisse ab und baust enge Kundenbeziehungen aus (Up-Selling). Zudem dokumentierst Du Customer Journeys im internen CRM und unterstützt das Team bei diversen Projekten.

      Dieser Job ist für dich, wenn..

      • du 3-5 Jahre Berufserfahrung im Bereich Customer Success Management, (Key) Account Management, Consulting und/oder Business Development mitbringst.
      • du das Team mit deinem Knowhow in sorgfältiger Kundenbetreuung unterstützen willst.
      • dir die Kommunikation mit Kundinnen und Kunden Spass macht und du gerne auf ihre Bedürfnisse eingehst.
      • dir wie uns Teamgeist und gegenseitige Unterstützung wichtig sind.
      • du in Deutsch auf Muttersprache-Niveau kommunizieren und verhandeln und dich in Englisch verständigen kannst.

      Warum Du Dich für uns entscheiden solltest:

      • Du bist Teil eines internationalen Unternehmens mit flacher Hierarchie, in welchem Du viel Eigenverantwortung übernehmen kannst und Deine Ideen immer willkommen sind
      • Damit Deine Work-Life-Balance nicht zu kurz kommt, bieten wir flexible Arbeitszeiten, Home Office sowie die Möglichkeit auf unbezahlten Urlaub nach dem ersten Jahr bei uns
      • Deine persönliche wie fachliche Weiterbildung ist uns wichtig, weshalb wir finanzielle Unterstützung bei Weiterbildungen, Trainings, etc. anbieten
      • Wir arbeiten mit Apple Produkten; jede*r unserer Mitarbeitenden erhält ein eigenes MacBook; im Customer Success Management erhältst Du zusätzlich ein iPad.
      • Zudem vergüten wir eine monatliche Telefonspesen-Pauschale sowie das Halbtax
      • Last but not least: Unsere Unternehmenskultur bedeutet uns viel, deshalb organisieren wir regelmässig tolle Teamevents und pflegen ein werte-orientiertesMiteinander

      Wir freuen uns, Dich bald bei uns zu begrüssen!????

      Unser Bewerbungsprozess:

      1. Schicke uns mit Deiner Online-Bewerbung (CV, Anschreiben und Arbeitszeugnisse/Diplome, sofern vorhanden)
      2. Erstes Video-Interview mit Talent Acquisition Specialist (30-45 min.)
      3. Zweites Video-Interview mit Hiring Manager & People Business Partner (60 min.)
      4. Finales Interview: Lerne das Team und das Aufgabengebiet kennen
      5. Angebot ????

      Deine Ansprechperson für diese Stelle:

      Majda Zuli
      Talent Acquisition Specialist
      majda.zuli(at)sherpany.com

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      12d

      Customer Success Manager

      ArborMetrix339 E Liberty St, Ann Arbor, MI 48104, USA, Remote
      5 years of experience

      ArborMetrix is hiring a Remote Customer Success Manager

      Company Description

      ArborMetrix advances healthcare through data science by transforming data into insights for decision-making. Our healthcare analytics and technology solutions deliver clinically-rich and relevant evidence at the level of precision needed to measure and improve clinical outcomes, advance care, and optimize performance. Our data science platform allows for efficient aggregation and deep analysis of healthcare data, and deploys advanced analytics that deliver credible, trusted insights that lead to results that have a real impact on real people.

      Job Description

      The ArborMetrix Customer Success Manager works with our clients to ensure a successful, long-term business relationship, centered around ArborMetrix’s healthcare performance-measurement and analytic web applications. These applications help our clients optimize the quality and cost-efficiency of hospital and specialty care.

      This role is responsible for managing successful client relationships that result in client renewals and growth. The Customer Success Manager will work closely with the project management and product teams to ensure client needs are documented and prioritized, and that delivery to the client meets agreed-upon deadlines and exceeds expectations.

      Responsibilities

      • Manage customer relationships including overall satisfaction, direction, and expectations through strategic account planning, quarterly business reviews, and proactive relationship management
      • Serve as a customer advocate and champion ArborMetrix within customer organizations regarding strategic direction, priorities, and methods
      • Work with clients to increase product usage and participation
      • Coordinate and deliver customer user training and documentation
      • Communicate client product requests with the operations and product teams
      • Facilitate and coordinate contract renewals
      • Identify upsell opportunities and work with sales to bring to successful closure
      • Relationship management

      Qualifications

      • Bachelor’s degree (Healthcare, Business, IT, Statistics, or Operations Engineering a plus)
      • Minimum 3-5 years of experience in a Customer Success role
      • Healthcare technology experience strongly preferred
      • Excellent written and verbal communication skills
      • Ability to work in a team environment and be flexible in taking on multiple projects
      • Outstanding organizational and time management skills

      Additional Information

      Please submit a cover letter and resume

      ArborMetrix is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

      All your information will be kept confidential according to EEO guidelines. 

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      12d

      Product Manager IT - Customer Success

      Palo Alto NetworksSanta Clara, CA, USA, Remote
      agileBachelor's degreeDesignUX

      Palo Alto Networks is hiring a Remote Product Manager IT - Customer Success

      Company Description

      Our Mission

      At Palo Alto Networks® everything starts and ends with our mission:

      Being the cybersecurity partner of choice, protecting our digital way of life.

      We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

      Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

      Job Description

      Your Career

      Palo Alto Networks IT is building a world-class IT product management team with a mission to build tools for our Customer Success teams and improve how customers experience our products post-sale. As a Product Manager, you will work to improve both digital and CS-led methods to enable customers to achieve their business outcome. 

      You will design experiences that bring together pre-sales insights & the customer inputs to tailor the self help experiences that are easy and intuitive to use and meet our customers needs. You will closely work with CS teams on the strategy, design and evolution of customer lifecycle, customer coverage, customer/product health, playbook design & early warning indicators using Al / ML to prevent churn, predict expansion/cross-sell opportunities. You will be responsible for understanding the needs of our customers & Customer Success teams creating and validating new hypotheses and delivering the minimal desirable product that meets their needs. 

      You will define requirements, measure key results, track experiments, and frequently ship releases. 

      Your Impact

      • Understand the needs of our customers. Ability to determine customer insights using qualitative and quantitative methods.

      • Build products and features to provide tailored self-help experience to progress them in their Product adoption journey.

      • Manage project portfolio and effectively manage feature prioritization.

      • Define critical tools and processes such as playbooks, automation, and global CS best practices that support delivery of value to customers across all segments

      • Work with business stakeholders across the company to understand their business, operational, and engineering requirements. Design and deliver innovative solutions to address those needs

      • Partner with business, UX, and engineering teams to define requirements, develop functional specifications, and estimate delivery timelines.

      • Act as the product owner in an Agile/Scrum process and own writing of user stories, acceptance criteria, and sign off on feature completion. 

      • Establish and manage the roadmap for Customer Success Platform capability adoption, prioritize and make informed decisions on all features. Manage the product backlog and attend agile ceremonies. 

      • Understand the current system and system interactions. Able to understand the viability of possible solutions.  Engages in user acceptance testing. 

      Qualifications

      Your Experience

      • 5+ Yrs of experience working as a Product Owner in high tech company

      • Strong experience working with business systems SFDC, Gainsight or any CS tools

      • Strong desire to take ownership of a set of new products and features

      • Drive to design something new, innovative, and disruptive

      • Understanding of the commercial and operational needs of enterprise product offerings

      • Experience working with engineering and highly cross functional teams in a high technology company

      • Experience working in Agile/Scrum teams as a Product Owner

      • Bachelor's Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required

      • Software development background is a plus

      • Excellent written and verbal communication skills

      • Superlative collaboration mindset – this is a highly cross-functional role

      • Do-what-it-takes attitude

      Additional Information

      The Team

      Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.

      We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity.

      Our Commitment

      We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

      Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

      We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

      All your information will be kept confidential according to EEO guidelines.

      #LI-KF1

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