Customer Success Manager Remote Jobs

10 Results


Customer Success Manager - UK

InGoUnited Kingdom Remote

InGo is hiring a Remote Customer Success Manager - UK

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Benefitfocus is hiring a Remote Customer Success Manager, Public Sector


About Benefitfocus:

Benefitfocus unifies the entire U.S. benefits industry on a single technology platform to protect consumers' health, wealth, property and lifestyle. With one out of fourteen Americans electing their employee benefits using our technology, and $49 billion of annual transactions taking place on our solution, we have the ability to ignite the entire ecosystem and have embarked upon a journey to evolve into a true platform company: connecting buyers with sellers. With fresh thinking and a view towards what’s next, we’re committed to evolving our platform to deliver a world-class consumer benefits experience that is powered by artificial intelligence and enables better decision making across the entire ecosystem.

Job Description:

The Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. The Customer Success Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.


  • Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle; Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
  • Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.
  • Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
  • Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
  • Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.
  • Other duties as assigned.

Required Experience:

  • B.S. or B.A. required.
  • 8+ years’ experience in Customer Success, Account Management or related roles.
  • Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO.
  • Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity.
  • Focused on establishing, maintaining, and growing broad and deep relationships within each customer account.
  • Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution to support a long-term mutual partnership.
  • Anticipate, identify, and meet customers’ needs.
  • Develop strategies that drive success through delivering value and insight relevant and unique to each customer.

Success Measures: The success of a Customer Success Manager is ultimately measured by their ability to drive the desired outcomes of our customers while maximizing the value of their Benefitfocus solution.

  • Customer Satisfaction: Ensure maximum customer participation in relationship and transactional surveys; follow established closed loop follow up processes to ensure resolution to any issue causing dissatisfaction.
  • Customer Retention Rates: Meet or exceed targeted customer retention metrics.
  • Regular and Proactive Communication: Participate in and drive quarterly business reviews to analyze support for each customer, agree on action plans for any outstanding issues to drive resolution, and provide insight on upcoming release features that will add value for the customer.
  • Open Enrollment Success: Drive the project planning for Open Enrollment and ensure that all milestones and key deliverables are accounted for and managed for a smooth OE experience for members and Employer partners.

**For internal applicants, this role is the equivalent of a CSM III, (IC7), role.**

Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging. It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.

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Customer Success Manager

Ability to travel

iManage is hiring a Remote Customer Success Manager

Customer Success Manager - iManage - Career PageSo we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.  See more jobs at iManage

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Acumatica is hiring a Remote Customer Success Manager - Canada

Customer Success Manager - Canada - Acumatica - Career PageSee more jobs at Acumatica

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Acumatica is hiring a Remote Customer Success Manager - USA

Customer Success Manager - USA - Acumatica - Career Page

Customer Success Manager


TeamDynami is hiring a Remote Customer Success Manager

Customer Success Manager - Career Page

Strategic Customer Success Manager


SaaStr is hiring a Remote Strategic Customer Success Manager

Strategic Customer Success Manager - SaaStr - Career Page

Sr. Customer Success Manager (Mid-Market/Enterprise)

inFeedoRemote job, Remote
2 years of experience

inFeedo is hiring a Remote Sr. Customer Success Manager (Mid-Market/Enterprise)

Sr.Customer Success Managers are the voice of our customers at inFeedo. We're looking for people who have demonstrated excellent customer retention skills with an ability to translate business needs into product specifications. 

We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR" and are looking for cross functional experts to join our CS team. "HR/engagement consultantexpertise"OR "SaaS product expertise" preferred!

No. of positions: 2

What will you be doing?

  1. Customer Retention:Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn. Conduct EBRs with Amber champions and decision makers.
  2. Portfolio expansion: Identifying CSQLs and nurturing relationships for growth of portfolio. Working with AM team on cross selling & upselling opportunities. Qualifying pipeline for future business growth.
  3. CSAT:Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
  4. Project Planning: Ensure weekly status updates.
  5. Manage Customer Enhancement Requests:Work closely with product/tech teams to explore the feasibility of technical enhancement requests.

This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient, and caring communication.

Who will you work with?

Sam, Palash, Tanmaya, and of course the rest of the jovial inFeedo team.

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Linjer is hiring a Remote Customer Success Manager

Customer Success Manager - Linjer - Career Page

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Enterprise Customer Success Manager

SamsaraRemote - Mexico
Bachelor's degree

Samsara is hiring a Remote Enterprise Customer Success Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Glassdoor's Highest-Rated Tech Companies for Culture and Values 2023

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner. 

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within. 

You should apply if:

  • You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
  • You thrive the most when solving problems:Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
  • You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
  • You are the architect of your own career:If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
  • You want to be with the best:At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click hereto learn about what we value at Samsara. 

In this role, you will: 

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform 
  • Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value 
  • Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals 
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Serve as a mentor to the wider Customer Success and Support teams 
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   

Minimum requirements for this role:

  • 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence 
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment 
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution

An ideal candidate also has:

  • Strong bias for action, the ability to think big, with insistence on high standards
  • Experience serving and supporting large-scale business solutions at Fortune 500 companies
  • Thrives in an unstructured, fast-paced, and change-heavy environment

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.


Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please emailaccessibleinterviewing@samsara.comorclick hereif you require any reasonable accommodations throughout the recruiting process.


Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working 

At Samsara, we haveadopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 


Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.