40 Results
Customer Success Managers are the voice of our customers at inFeedo. We're looking for people who have demonstrated excellent customer retention skills with an ability to translate business needs into product specifications.
We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR" and are looking for cross functional experts to join our CS team. "HR/engagement consultantexpertise"OR "SaaS product expertise" preferred!
No. of positions: 2
What will you be doing?
This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient, and caring communication.
Who will you work with?
Sam, Palash, Tanmaya, and of course the rest of the jovial inFeedo team.
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MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, Spain, Philippines and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
MessageMedia Group is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base.
The Role:
As a Customer Success Manager, you will manage the onboarding of new customers onto our core messaging platforms and other messaging ecosystems. Working with a portfolio of customers, getting to know their business goals and messaging use-cases to uncover ways to grow their use of our products. You will work to reduce churn by using data on customer behavior to intervene when usage changes, and by removing friction or increasing customers’ understanding of the benefits of messaging. You will be involved in all aspects of support, account management, demonstrating the product, educating customers, onboarding customers and more.
Denver, Colorado base preferred
Key Responsibilities:
· Onboard new customers and manage their account for the first 12 months
· Delivering and communicating ROI for our clients, throughout the customer lifecycle.
· Being the trusted partner for the customer on use-case and product functionality.
· Act as the voice of the customer, continuously providing customer feedback to relevant internal teams/stakeholders.
· Identify ways to grow customer message volumes, product usage and additional use-cases.
· Collaborate closely with team members to support renewals and expansion opportunities.
· Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support.
· Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
· Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
The successful candidate will possess the following attributes:
· Passionate about delivering an awesome customer experience.
· Creative and innovative in problem solving and providing solutions.
· Self-starter, team player, positive and engaged to drive the success of the customer experience.
· Intermediate knowledge using Microsoft Office products, salesforce.com experience preferred.
· Demonstrated ability to be flexible and adapt quickly and positively in a constantly changing environment.
· Strong communications skills and demonstrated experience in influencing and driving behaviour change.
· Ability to work as part of and contribute positively and proactively to the team environment.
· An ability to work autonomously with high levels of self-motivation.
· Strong stakeholder management, project management, and time management skills.
Our values of Dream big,Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be. In addition, we offer the following benefits:
If you're looking for your next opportunity in your career and want to work for a growing tech company, then apply now!
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The Customer Success Manager is responsible for delivering ongoing value to our customers through all phases of the customer’s journey with O’Reilly. As the O’Reilly learning subject matter expert, an O’Reilly CSM will be focused on aligning customer learning goals and business outcomes with the capabilities of the O’Reilly platform. CSM's also provide ongoing onboarding and engagement support to customers, highlighting new features and training new users in order to further ensure the success of O’Reilly’s implementation.
Salary Range: 48,000 GBP - 64,000 GBP
Essential Duties and Responsibilities
Requirements
About O’Reilly Media
O’Reilly’s mission is to change the world by sharing the knowledge of innovators. For over 40 years, we’ve inspired companies and individuals to do new things—and do things better—by providing them with the skills and understanding that’s necessary for success.
At the heart of our business is a unique network of experts and innovators who share their knowledge through us. O’Reilly Learning offers exclusive live training, interactive learning, a certification experience, books, videos, and more, making it easier for our customers to develop the expertise they need to get ahead. And our books have been heralded for decades as the definitive place to learn about the technologies that are shaping the future. Everything we do is to help professionals from a variety of fields learn best practices and discover emerging trends that will shape the future of the tech industry.
Our customers are hungry to build the innovations that propel the world forward. And we help you do just that.
Learn more: https://www.oreilly.com/about/
Diversity
At O’Reilly, we believe that true innovation depends on hearing from, and listening to, people with a variety of perspectives. We want our whole organization to recognize, include, and encourage people of all races, ethnicities, genders, ages, abilities, religions, sexual orientations, and professional roles.
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A CSM at Antavo is the champion of our customers, he is responsible for providing the support required to our customers to make the most of Antavo’s products & services so that Antavo can drive commercial success from the relationships with our customers.
I’m looking forward to working with you!
We've carved out our own path. We value independent decision making and innovative spirit above all.
VP of EMEA
Head of Customer Success
Sales Development Representative
We are looking for a confident & motivated individual that can independently drive the above mentioned objectives utilizing the support from your direct colleagues and the wider team at Antavo
The position will be based in EMEA (Germany/The Netherlands/UK), with a mix of remote-working and some presence in the office. The candidate must be able to travel occasionally within the EMEA region.
At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.
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At Falkon, we are building a revenue growth platform that transforms business operations through insight and automation.
Backed by OMERS, Greylock and Trilogy Equity Partners, the Falkon platform combines sales, marketing, and product data to enable go-to-market teams to translate their data into insight and action through automated notifications, intelligent scoring and segmentation, and rich analysis capabilities.
We are looking for a Senior Customer Success Manager to onboard and delight customers using the Falkon platform.
You are a highly motivated team player who is extremely organized, and a lifelong learner. You are confident at managing numerous projects simultaneously and have a strong sense of responsibility, accountability, and urgency in everything you do.
We work hard and fast, and we do it with radical transparency. If you bring your whole self to work, you’ll be a great fit.
What will you do?
What you'll need to succeed
Please note that at this time we can only accept US-based applicants with US Work Authorization.
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Thanks for your interest in working with us! Defendify is a fast-growing, fun-loving cybersecurity startup with a small, vibrant team and head offices in Portland, Maine. Resourcefulness, responsiveness, problem-solving, can-do attitude, and empathy are core values that shape who we are, what we do, and how we deliver amazing customer experiences.
Position Details
We’re looking for a Customer Success Manager to join us full-time. Someone with a customer-first mindset who is passionate about nurturing relationships and strives for continuous improvement. The successful candidate is a great communicator who identifies and addresses key issues with urgency, efficiency, and empathy. Customer satisfaction and retention are your superpowers, churn is your kryptonite.
About You
We are looking for a team player who:
Please note, direct cybersecurity experience is not required. Guidance and necessary training will be provided.
Responsibilities
Your Success
You are not alone in your role: The Defendify team is made up of "A" players dedicated to your training and success. We thrive on a transparent management philosophy that fosters team collaboration.
Compensation and Benefits
This is a flexible position open to candidates with varying levels of experience and offers significant long-term growth potential. Compensation is competitive and commensurate with experience, and is variable based on personal performance. Our benefits package is comprehensive and includes health, dental, and vision coverage, educational reimbursement, a 401(k) program, paid time-off, and more.
Love What You Do
With Defendify everyone enjoys a flexible work environment allowing team members to work remotely and/or from our head office in Portland, ME. It’s a fun and energetic culture where everyone genuinely cares about each other and the work they do. We're passionate about our product, the problems we're solving, our customers, our partners, and our team. We're in it together, enjoying work and play every day. That includes impromptu social outings and celebrations, company huddles and meetups, team building events, and charity work—even in a remote team digital world!
Opportunity Knocks
This position offers a great opportunity to make an impact as a part of a small team solving big problems, making cybersecurity possible for all businesses. Are you a creative self-starter with an appetite to learn and grow? If so, we'd love to hear from you!
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Senior Manager, Customer Success & Delivery (UK)
80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?
If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.
At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.
We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.
What we're looking for
If you get excited about onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.
We are looking for a top-notch Customer Success and Delivery Senior Manager (CSDM)who will be responsible for rolling out Zinier’s innovative Field Service Platforms to our enterprise customers worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.
Role Responsibilities
Role Requirements
#LI-Remote
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