Customer Success Manager Remote Jobs

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Snap! Raise is hiring a Remote Customer Success Manager

Customer Success Manager - Snap! Raise - Career Page

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Snap! Raise is hiring a Remote Customer Success Onboarding Manager

Customer Success Onboarding Manager - Snap! Raise - Career Page

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Advice Media is hiring a Remote Digital Marketing/SEO Customer Success Manager

Position Summary

MyAdvice's Customer Success organization supports nearly 2,000 clients across the medical and legal verticals by ensuring they achieve success through our digital marketing software and services. As our Customer Success Manager, internally referred to as CSMs, you are responsible for ensuring client success by acting as their trusted advisor on digital marketing concepts and encouraging effective product adoption to ultimately achieve their marketing goals.

Following the post-sales relationship and onboarding process, incumbents are assigned a book of clients subscribed to a variety of MyAdvice's digital marketing solutions where Customer Success Managers are then responsible for nurturing the long-term relationship. You'll engage in client goal setting, provide strategic reporting, identify upsell opportunities, create detailed meeting agendas, hold client consultation calls, provide product demonstrations and act as their MyAdvice liaison with internal deliverable teams. We strive to ensure clients not only see the value in what we provide, but consistently receive exceptional customer service which will result in increased satisfaction, retention and expansion. Ultimately, CSMs contribute to the growth of MyAdvice through the success of their clients. 

Our ideal candidate will have proven success in a similar client-facing role within a SaaS organization to include a background in digital marketing for SMBs, consultative sales experience and practiced retention and engagement strategies. They will be exceptional communicators and demonstrate strong collaboration skills to operate cross departmentally. The best fit for the role will confidently handle client escalation with finesse and empathy employing excellent business acumen, strategic thinking and problem solving for swift resolution. This individual will exhibit and demand excellence for their clients. This is a fast-paced role within an organization that has aggressive growth goals; you need to be excited by and thrive within a high-pressure environment under constant change and evolution!

*This position can be remote, hybrid or in-office depending on candidate preference and location. MyAdvice has offices in Melville, New York and Lehi, Utah. 

Essential Duties

  • Develop an expert knowledge of the MyAdvice digital marketing product and service suite
  • Own the overall relationship with assigned clients to ensure their retention, growth and satisfaction
  • Educate clients on their products and services to encourage software adoption 
  • Identify, pursue and close upsell opportunities striving to achieve monthly sales metrics
  • Work to deeply understand your client’ objectives so you may help them achieve those goals
  • Hold monthly, semi-monthly or quarterly calls with clients to review campaign performance
  • Act as the client's trusted digital marketing advisor to guide their digital marketing efforts
  • Utilize upsell skills to consult clients on new product and service opportunities 
  • Collaborate effectively within a small team and across departments 
  • Improve client satisfaction and strive to increase advocacy by turning clients into raving fans
  • Drive meaningful contributions toward the key metrics for your team including logo retention, revenue retention, upsell MRR, NPS, and CSAT 
  • Support change as we continue to evolve and grow a world-class customer success organization
  • Identify opportunities for continuous improvement with a mindset toward achieving operational excellence

Required Skills

  • Demonstrate strong business acumen with data driven decision making and analytical skills 
  • Possess excellent verbal and written communication skills
  • Mastery of phone and video call etiquette paired with strong presentation capabilities 
  • Ability to set clear expectations with clients
  • Provide consistent follow with stellar time management, prioritization and organization skills 
  • Effectively explain technical concepts that might be complicated for clients to understand 
  • Confidence in resolving client escalations with urgency and empathy
  • Thrive within a fast-paced, constantly changing, high-growth environment 

Qualifications

  • 3+ years client facing experience in customer success, account management or consulting
  • 3+ years managing digital marketing strategy including SEO, PPC, social media, reputation management, website consulting, local business listings, etc. 
  • 1+ years of consultative sales experience 
  • Web savvy with a general knowledge of HTML, Wordpress, GSuite Products, Google Adwords, Google My Business, and Google Analytics
  • Degree in Marketing, Advertising, or related education preferred
  • Project Management experience preferred

Compensation

  • $50k-65k Base Salary; Full-time position
  • Uncapped Commission Program ($15k-$35k Annual Average)
  • Bonus Opportunities for Retention, Positive Google Reviews and Client Referrals

Benefits Package

  • Employer Paid Plans: Medical (80%), Vision, Life, Long-term Disability and AD+D Insurances
  • Voluntary Plans: Dental, Short Term Disability, Critical Illness, Accident and Pet Insurances
  • Unlimited Paid Time Off + 13 Paid Holidays and Early Out Fridays!
  • 401(k) Plan with Company Match (50% of the first 6% invested)
  • Tuition Reimbursement Program and Executive Mentorship Opportunities
  • Employee Assistance Program (mental health services, financial/legal consultations and more!)
  • Casual Dress and Fun Work Environment (foosball, beer fridge, coffee, snacks, etc.)
  • Day of Creativity, Core Value "Pay It Forward" Initiative, Quarterly Employee and Volunteer Activities
  • 12 Week Maternity Leave Policy

Travel Requirement

  • May require occasional local or national travel (less than 5% of the time, if at all)

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking)
  • Will work in office environment using typical office equipment (computers, keyboards, printer, etc.)
  • Ability to lift up to 30 lbs

MyAdvice

MyAdvice empowers business owners and professionals to increase their revenue by attracting and retaining more clients through digital marketing. The SaaS-based platform enables hands-on control and visibility into performance of online marketing activities, backed by 20+ years of best practices and expertise on how to maximize those efforts. MyAdvice’s six-stage Pyramid of Success™ provides a proven step-by-step plan for how and when to implement growth-oriented marketing tactics for greatest impact, including website design and maintenance, local directories, client reviews, social media, search engine optimization (SEO) and paid advertising. Learn more at myadvice.com.

We are committed to diversity and inclusion as we understand and value its importance to our success. Our team thrives upon our employee's unique experiences to propel creative solutions, so we aspire to continue building upon our diverse team to include groups that are traditionally underrepresented. We strongly encourage people of all backgrounds to apply.

MyAdvice is a performance based and data driven company that has experienced tremendous growth within the last year, so we're excited for the opportunity to introduce new talent. MyAdvice’s progressive values include transparency, teamwork, relentless effort and intellectual honesty in order to bring about the success of our clients. We encourage continuous education, career development and work/life balance while thriving in a casual and collaborative work environment. With MyAdvice you will be a valued and integral member whom we will continually invest.

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3d

Customer Success Manager

WonderlicRemote
tableausalesforceslackc++

Wonderlic is hiring a Remote Customer Success Manager

About Wonderlic 

Work a four-day week from anywhere for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! We leverage science to deliver evidence-based insights to empower smarter employment decisions, using simple, intuitive assessment tools, and to make sure our own team is engaged and equipped to do their best work. Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that: 

  • Work from anywhere in the United States 

  • Four-day (32-hour) work week 

  • 21 days of PTO plus a paid company shutdown from 12/26 to 12/31 

  • True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work 

  • Internet stipend 

  • Competitive compensation and benefits 

  • Paid parental and primary caregiver leave 

  • Medical, dental, vision, FSA, and HRA 

  • Short- and long-term disability, life, and AD&D insurance 

  • Pet insurance 

  • 401k 

 
At Wonderlic, we combine our science-based assessment background with the best talent to innovate the way modern pre-employment screening is leveraged by the recruiting industry. We expertly combine I-O psychology, machine learning, and artificial intelligence to ensure applicants find their best jobs. Wonderlic provides the most trusted, scientifically validated assessments for sophisticated HR teams looking to identify top applicants and accurately predict on-the-job performance potential. 

Summary 

To partner with and provide strategic guidance to customers with the goal of aligning the customer's objectives to Wonderlic products and services. The Customer Success Manager will be responsible for regular and proactive engagement with their portfolio of customers to guide their customers to value realization while also uncovering and mitigating any risk within the portfolio. 

Competencies 

  • Customer Experience Management 

  • Customer Relationship Management 

  • Client Focus 

  • Product and Technical Knowledge 

  • Attention to Detail 

  • Business Acumen 

  • Change Management 

  • Collaborating with Others 

  • Impact and Influence 

  • Thinking Strategically 

  • Ensuring Accountability 

  • Continuous Learning 

  • Entrepreneurial Mindset 

  • Embracing Diversity 

Key Responsibilities 

  • Actively monitor and manage relationships by fully understanding client goals, objectives and status of clients business 

  • Build customer relationships through strategic conversations to understand organizational business objectives and goals 

  • Conduct client-facing meetings and presentations on service delivery and opportunities for adding value to our customer's business  

  • Coach customers to be product experts 

  • Identify blockers and barriers to customer adoption, creating feedback loops between the customer and product teams 

  • Act as a customer advocate within the company and streamline the customer experience to prevent turnover 

  • Manage numerous customers and contacts at different stages of the customer lifecycle 

  • Work closely with the account management team to win customer renewals 

  • Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success 

  • Manage the customer database and ensure that all records are up to date 

  • Travel occasionally to customer sites to educate the on-site team on best practices to further drive results and customer success 

Qualifications and Experience 

  • Tableau 

  • Slack 

  • Toolkit 

  • Intercom 

  • Stripe 

  • Gong 

  • GoToWebinar 

  • Confluence (Basic) 

  • Calendar Software (Intermediate) 

  • Customer Relationship Management (CRM) Software (Advanced) 

  • Software as a Service (SaaS) Operating Model (Basic) 

  • Microsoft Office Suite (Intermediate) 

  • Software as a Service (SaaS) (Intermediate) 

  • Salesforce (Intermediate) 

Policies 

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#bi-remote

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ActiveProspect, Inc. is hiring a Remote Customer Success Manager

Company Overview

ActiveProspect is the SaaS platform for consent-based marketing.

Our comprehensive product suite empowers companies across industries to take real-time action on their leads, protect themselves from litigation by documenting proof of consent, and save money by providing new levels of data insights and control.

Ourmissionis to make consent-based marketing thebest channelfor customer acquisition.

Job Summary

ActiveProspect is seeking a Client Success Manager to be directly responsible for driving the success of enterprise customers. This role’s main responsibility will be running point as the primary point of contact for identifying each client's key success metrics and business value, acting as the trusted advisor to the platform, quarterbacking internal resources to achieve the necessary results, and tracking the customer's success. Preferred candidates have experience in Consumer Packaged Good and Lead Gen.

Successful candidates will thoroughly enjoy getting to know their customers and their goals, taking a consultative approach, and working closely internally and externally to ensure clients are successful.

Responsibilities and Duties

  • Success.Take ownership of your clients’ success and ensure they are leveraging our platform and collective knowledge to best achieve their business goals.
  • Advocacy.Be the internal champion for clients to ensure the company is building products and services in accordance with customer needs.
  • Proactive. At ActiveProspect, we do not wait for the customer to reach out to us.  We are the ones tasked with uncovering the problems our customers are facing and driving the customer to take the necessary steps towards success.
  • Collaborate.Work cross-functionally with all Client Success, Sales, and Support teams to ensure perfect customer service and program execution.
  • Coaching.Coach our clients on best practices and share insights on ways to best achieve their objectives.
  • Partnership. Partner deeply with companies to the point that you are seen as an extension of their team and a go-to resource when they need advice for all things lead acquisition.
  • Solution Handler.Translate business objectives and requirements into specific recommended product configurations and integrations, creating a succinct feedback loop between Product and Support.
  • Revenue Retention.Work diligently to retain revenue from existing clients. Navigate customer organizations for new opportunities, working closely with Sales.
  • Expansion. Help identify opportunities and partner with the Sales Team to deliver value to customers and fulfilling changing business needs.
  • Product and industry expert.Drive adoption of new ActiveProspect products and features, understanding the problems our customers are trying to solve. Ensure all customers are educated about our capabilities, products, and expertise.
  • Mentor.Assist in on-boarding new employees by serving as a product, market, and process expert. Conduct virtual and onsite project meetings, training, and knowledge transfer sessions.

 

Qualifications and Skills

  • You enjoy diving in on a client’s strategy and providing relevant insights on how they can improve.
  • You enjoy getting to know clients and building relationships. 
  • You want to be the conductor that keeps the schedule both externally for your clients and internally.
  • You enjoy working with others, sharing insights, and providing and receiving feedback regularly.
  • You’re always honest, seek to do what’s right, and value long-term relationships over short-term gain. Others can trust that you will do as you say.
  • You are always striving to be the best version of yourself and to raise the bar for yourself and others.
  • Ability to travel up to 15% of the time

Benefits and Perks

  • A financially stable company, with the freedom and opportunities of a startup culture
  • Flexible work schedule
  • Unlimited PTO
  • Live Music Capital Holiday
  • Retirement plan matching up to 3% of your salary
  • Health, dental, vision, and disability

ActiveProspect is an Equal Opportunity Employer

 

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TalentMinded is hiring a Remote I would love to join 's awesome team as a Customer Success Manager!

Life is too short not to do awesome things with awesome people and clients

At TalentMinded, we want to change the face of talent acquisition through data-driven recruitment processes, employer branding, and direct industry insights. 

Who we are

At TalentMinded, our mission is to create a competitive advantage for our clients by helping them build their culture and hire the right people. We aren’t a recruiting agency! We are so much more. We are experts in our field, backed by over 20 years of experience with modern, intelligent and creative talent acquisition strategies. We are the first subscription-based full-service talent acquisition company in Canada. We provide our clients with end-to-end recruitment services from strategy to execution. That means we partner with our clients and work side-by-side with them to increase their employee value proposition and to ground their image in social media channels as transparent and forthcoming. These efforts lay the foundation for building a successful talent pipeline, driving better hiring manager engagement and better hiring outcomes.

Who we need

Reporting to the CEO & Co-founder, we are looking for new Customer Success Managers to join our team.

While we aren't hiring at this moment, there are exciting plans and opportunities ahead. We know how hard it is to find awesome people, so we're building out a pipeline of candidates, reviewing resumes, and touching base to let you know where we are at. We'll reach out to you when we're ready and set up interviews. We hire pretty quickly once things get moving, so we won't leave you wondering what happened.

If that sounds like it fits your life right now, keep reading and send us your details here. 

You may be looking for a new industry to apply your sales or account management skills, or you may be a Talent Acquisition Advisor wanting to focus on client relationships. Either way, if you are looking for a chance to build out and execute talent acquisition strategies by connecting people, ideas, data and technology, we want to connect with you. 

What’s in it for you

  • Work with small business processes and innovative tech. We are continuously seeking out smarter, better ways to work.
  • Awesome clients and a highly collaborative team. We work with fun, innovative clients that solve challenging problems across all sectors.
  • Career growth.Whether you move up to a bigger role here or take your experience elsewhere, you will learn and do more at TalentMinded in one year than you will anywhere else. Every moment is a teaching and learning moment here.

As the new Customer Success Manager, here’s how you will help us scale:

Take ownership of client satisfaction. You will be the constant point of contact in order to deliver seamless, high-quality customer experience for global clients. You will be accountable for all client updates and effective communications internally and externally, meeting deadlines that are conducive to different time zones and hours of operation. You will update your delivery team in real-time, sharing concerns or changes in scope and escalations with the CEO.

Increase client engagement. You will educate clients on the value of our approach, platform, and services. You will develop an understanding of client industry and market trends to proactively increase engagement and make recommendations that support their customized talent acquisition strategy. You will drive renewal and retention by demonstrating proven success and value.

Collaborate.You will partner with Talent Advisors and the Delivery team to ensure a smooth transition from client onboarding through to the renewal cycle. You will collect client feedback and provide recommendations to ensure maximum impact of our services and influence ongoing updates of our processes and strategy.

Here’s what you bring to the table:

  • The experience. You have experience in Client or Account Management, and proven success building out strategic growth and nurturing influential partnerships. You may have exposure to B2B sales or recruitment but we’re more interested in a customer-service focus, a growth-mindset, and a drive for continuous improvement. You have strong business acumen - and you can make things happen.
  • The people expertise. You are both a valued collaborator and an autonomous self-starter. You have exceptional communication skills and you aren’t afraid to pick up the phone or book an in-person meeting to ensure customer happiness. You can build and foster long-lasting and trusted relationships with internal and external teams at any level, guiding work, setting expectations, and managing conflict. You can remain objective and calm under pressure.
  • The technical skills.You have an appreciation for using technology to improve efficiency. You enjoy learning new tools quickly. You are comfortable using Google Suite (or MS Office and can adapt), and working with data insights (generated for you by our amazing BA team).
  • The curiosity. You continuously seek out creative solutions. 

How we track top performance:

  • Through hiring manager and candidate satisfaction.
  • Client retention - your success is our success. We win as a team!
  • Number of submissions to hiring manager interviews (conversion rates).
  • Offer acceptance rates.
  • Demonstrating our core values through every step of the process.

Here’s what you should know about TalentMinded:

  • We believe that recruitment is a critical business process; not just a function of HR. We do things differently and hold ourselves accountable to an incredibly high standard of delivering value to our customers.
  • We love technology but we also value the importance of human interactions. Our teams are highly collaborative and support each other.
  • We know recruitment can be like a roller coaster ride and there are highs and lows; it’s not a perfect science. Over the past year, we have shown we are resilient and even under extreme pressure and in the face of adversity we can overcome anything when we work together!
  • We have processes but we are agile and believe there is a balance between making things happen and following standard operating procedures.
  • We care about candidate experience - a lot.
  • We want you to grow with us - we are serious about your professional development and will teach you how to be more data and analytically minded, how to be a trusted advisor, how to recruit globally and more.
  • We’re thrilled to have been named an HRD Canada Best Place to Work 2022, recognized for going above and beyond in helping our employees navigate the COVID chaos.

TalentMinded is a focused, responsive environment where your ideas will be heard, often implemented and most importantly celebrated. 

To keep our teams healthy and thriving, we offer the following benefits:

  • Work where you work best - always. We are working 100% remotely and will remain that way forever. When we know it is safe, we will re-evaluate when and how we come together.
  • In addition to vacation time, 5 paid personal days to prioritize your mental health, a paid volunteer day for you to give back to your community and your birthday off.
  • An annual flexible, healthcare spending account.
  • An Employee Assistance Program, including 10 hours of mental health counselling each year.
  • $250 reimbursement for any office equipment or setup you need.
  • Educational reimbursement for programs that mutually support our objectives.
  • Peer-to-peer monthly recognition bonus for people who exude our values.
  • A Fitbit so you can join in our wellness contests and challenges.
  • Surprises - we've been known to send secret boxes filled with goodies to our teams.

More about why people join TalentMinded as a Talent Acquisition Specialist:

We 10X your recruiting experience. You will work with multiple companies in some of the most impactful industry sectors. The exposure and the type of recruiting you will do here would take years to achieve in a corporate environment. 

Global exposure.You will work with companies all over the world recruiting for positions up to the VP level.

Learning and development.You will learn more about how to use data to drive the recruitment process as well as innovative and modern recruitment strategies. You will learn new technologies - we use an extensive recruitment technology stack and are always looking for new tools to improve or automate our processes.

The people. We are a diverse and inclusive and collaborative group. We support each other and genuinely care about each other.

As an employer, our mission is to help develop the next generation of talent acquisition leaders. If you want to be part of that change, express your interest here and follow us on LinkedIn, Twitter and Glassdoor.

At TalentMinded, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of helping us achieve our mission, take a chance and express your interest by applying now!

TalentMinded also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact candidateexperience@talentminded.ca for assistance

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17d

Customer Success Manager

FringeRichmond, VA Remote
salesforce

Fringe is hiring a Remote Customer Success Manager

We have a strong commitment to building a diverse team. If you’re from a background that’s underrepresented, we’d particularly love to meet you.


About our Team

Fringe is a fast-growing HR technology company based in Virginia. Founded in late 2018, Fringe is the first ever platform for personalized lifestyle benefits. At Fringe, we are a relentlessly people-focused group revolutionizing the way employers care for their people in the benefits space. We’re a supportive, down-to-earth team fully committed to the belief that relationships fuel outstanding client experience.

What You Get to Do

As a member of the Fringe success team, you will work with Fringe clients to ensure they’re receiving the tools and resources they need to achieve their company goals. As the Customer Success manager you will be a part of the clients’ entire lifecycle from onboarding to ongoing business reviews with leadership.

Some of your responsibilities will include:

  • Onboarding new clients and their people onto Fringe.
  • Being the voice of the customer to all Fringe employees by organizing, analyzing and sharing pertinent information learned from clients.
  • Fostering a relationship between clients and our support team to solve technical issues for their employees.
  • Delighting customers with a positive, customer-centric attitude.
  • Understand and align with customers on the outcomes they expect from offering Fringe to employees.
  • Following up on contract renewals to reduce the potential of churn and create loyal, ongoing customer relationships.
  • Provide knowledgeable guidance, insights and recommendations that help customers optimize their Fringe offerings.
  • Execute regular review cadences with customer contacts and perform any necessary follow up.
  • Develop knowledge of the Fringe brand, tools, customer use cases and vendor offerings.
  • Working with our sales team to strategize on ways to meet individual clients ongoing goals and deliver more value through up-selling.
  • Working with our success team to further develop our client success strategy.
  • Working with Salesforce to maintain accurate records of all customer details, dialog and opportunities.

What We’re Looking For

  • Empathetic candidates with a positive attitude who desire to help our customers reach their goals.
  • 1+ years of experience working with customers in a Customer Success position.
  • Exceptional communication skills, highly organized and collaborative.
  • Experience building and maintaining relationships, while working to drive engagement and mitigate churn.
  • Flexible approach to work that can adapt effectively with uncertainty and change.

Holistic Benefits.

At Fringe, we care about lifestyle benefits. It’s our entire business! Our desire is to be able to support each and every Fringe employee inside and outside of work. Our benefits include:

  • Competitive salary for all full-time employees
  • Employer paid medical, dental, and vision insurance
  • Paid time off, paid holidays and paid parental leave
  • Stock Options so you can participate in our success
  • Your choice of monthly Fringe lifestyle benefits ranging from Hulu and Spotify to child care, meal delivery and fitness.



About Fringe

We built Fringe to give companies a better way to show love and care to their people. Because we believe it’s the people who really matter.

Companies exist because of the products and services they offer, but we believe the people within them should come first. At Fringe, this is the way we live.

Practically this means we hire people who care about their teammates just as much as (if not more than) themselves. We hire people who are genuine, humble, willing to learn, ready to teach, able to adapt, flex, collaborate, celebrate each other, win together and lose together.

We’re a startup, and that means we must be a courageous group. We solve problems all day, but we also mess up sometimes. We extend grace to each other, and we try again. We aren’t looking for perfect people. We’re looking for people who own their faults, play to their strengths, and have the courage to simply be the same person all the time.

If that doesn’t sound like your cup of cold brew, no hard feelings. But that’s exactly who we are and what you can expect when you work at Fringe.

Still interested? We’d love for you to apply.

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Survicate is hiring a Remote Customer Success Manager (6.000 - 9.000zł net + VAT)

We are looking for our next Customer Success Manager to continue developing ongoing relationships with our Customers.

This is a permanent, full-time position - you can work remotely or in our Warsaw office.


Customer Success at Survicate

Our Customer Success team is responsible for supporting customers post-sale as they transition to active customers and pushing them to become brand advocates.

We focus on maintaining customer loyalty, building close long-term client relationships, upselling existing customers, and ensuring that clients achieve the goals they were looking to accomplish when purchasing our product.

As a CSM, your goals are to increase customer lifetime value, retention, customer loyalty, and reduce churn.

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DealerOn, Inc. is hiring a Remote Customer Success Manager III

Job Description:

Customer Success Manager III (CSM III) is a tenured, organized and customer-focused individual on the Customer Support Team. The CSM III overall responsibility is to develop, maintain and grow our customer relationships by being their website performance expert.  CSM III will use their expert-level OEM, Product, and Industry knowledge to address proactive and reactive customer requests and concerns. CSM III is expected to be a hard-working team member with goals to improve the support experience we provide our customers.  This is a remote, Senior-level position.

Essential Functions:

  • Manage customer accounts that compile of various OEM customers
  • Provide monthly product reporting (MPR) and optimization recommendations to improve all aspects of the customers’ websites, utilizing the FORD/Lincoln MPR Deck to ensure all Service level agreements are met
  • Assist with team projects, sharing best practices internally, and aligning all needed stakeholders to an overall strategy
  • Mentor and Coach Associate Customer Success Managers (CSM)
  • Build, maintain and grow OEM Dealer Performance Management relations via quarterly calls with respective digital performance teams
  • Provide high-level technical and product support
  • Work with customers to analyze and review their digital performance in detail                                             
  • Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams
  • Evaluate the customers’ business goals quarterly to anticipate future needs
  • Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders
  • Assist business leads in driving customer retention and identifying business growth opportunities
  • Complete tasks assigned by leadership such as PPRs, escalations, OEM project asks
  • Document and Develop knowledge base articles on an ongoing basis

Required Skills/Experience:

  • Bachelor’s Degree or equivalent experience
  • Google Analytics Certified
  • 3+ years of customer support or account management experience
  • 2+ years of previous DealerOn experience, working in a customer-facing role
  • Dependable, follows instructions and takes initiative to solve problems
  • Strong ability to work with cross-functional teams in a complex, always changing environment
  • Ability to react quickly and multi-task to meet changing department priorities
  • Ability to de-escalate customer concerns and provide the best resolution for both the customer and DealerOn
  • Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud
  • Ability to think critically and contribute to improving team processes
  • Capable of working effectively as part of a team, but also taking independent initiative
  • Identify and pass along DealerOn product referrals to the Sales Organization to increase book of business. This includes opportunities for New Business or existing accounts for Website, SEO, SEM and Ancillary Products.
  • Assist and monitor your tasks assigned by leadership such as PPRs, case management, OEM project asks.
  • Ability to work various shifts including evenings and weekends 

Preferred Skills/Experience:

  • Call or Contact center experience
  • Knowledge of SEO, SEM, JIRA, CRM (Customer Relationship Management), and Salesforce
  • 3+ years of DealerOn Experience

#LI-Remote

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

  • Medical, dental and vision insurance
  • Company matched 401K plan
  • Flexible PTO + Sick Leave
  • 4 weeks paid Parental Leave
  • 8 Paid National Holidays
  • State of the art technology
  • Company-paid basic Life Insurance
  • Voluntary supplemental Life Insurance
  • Voluntary long-term/short-term disability insurance
  • Voluntary Pet Insurance
  • Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).

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25d

Customer Success Manager - Small Enterprise - Ireland

TotangoRemote
Bachelor's degreeAbility to travelsalesforceDesignc++

Totango is hiring a Remote Customer Success Manager - Small Enterprise - Ireland

Role: Customer Success Manager - Small Enterprise

Company: Totango, Inc.

Location: Ireland - Fully Remote

Minimum experience level: 5 years

Are you ready to take your passion for customer success to the next level? Do you want to work for the leader in customer success solutions software to consult with companies across the globe on the very topic you are passionate about? If the answer is YES, come join Totango as we add more world-class Customer Success Managers to our knowledgeable, collaborative, and fun Customer Success Team. 

As a Customer Success Manager, you’ll be managing a portfolio of clients in our enterprise client space - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Smaller Enterprise clients require a high level of optimization and creative solutioning. This position will require a master 

 

What you'll do:

  • Be a world-class CSM to your Enterprise portfolio of customers by having a strong understanding of Customer Success concepts, best practices, and execution strategies
  • Advocate for your customers, delivering value across the entire lifecycle
  • Drive business outcomes and goals with your customers
  • Re-enforce their value as the CS function, both internally and externally, in partnership with your customers
  • Advise and assist customers on how to design and more easily scale their CSM programs
  • Engage and educate customers on functionalities and best practices
  • Increase the value Totango delivers to their organization and goals
  • Maintain high levels of engagement and communication
  • Work with executive sponsors to identify growth, renewal, and expansion opportunities
  • Partner with Customer Success Engineers to ensure proper technical integrations
  • Translate customer feedback, goals, and needs to improve Totango
  • Be a thought leader and Totango advocate in customer interactions, industry, and corporate events, and online in both customer-facing and internal communities
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Possesses the ability to interface with C-level executives to drive program strategy and ROI
  • Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to application end users

 

 

What you should bring to the role:

  • 5+ years of relevant work experience in customer-facing customer success, professional services, or account management role (SaaS experience preferred)
  • Proven track record in delivering great value to your customers
  • Self-motivation, proactive team player
  • Strong communication and interpersonal skills
  • Diplomacy, tact, and poise when working through customer issues and escalations
  • Bachelor's Degree or higher in a related field
  • Ability to travel as needed for customer workshops and events
  • Totango experience preferred

 

Benefits and Perks:

  • Competitive Compensation
  • Competitive benefits package - excellent medical, dental, vision
  • Unlimited Vacation Time
  • Random trivia challenges and team events

 

About us:

Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.

We offer a competitive salary, great benefits, and you'd be joining an awesome, collaborative, virtual culture.  If you know you're the right candidate, we would love to hear from you!

 

 #LI-Remote

 

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Snap! Raise is hiring a Remote Customer Success Manager, Raise

About Snap! Raise: 

Snap! Mobile, Inc. is the leading online fundraising and e-commerce platform servicing schools, teams, clubs, and booster clubs to help them get the resources they need to build the next generation of leaders. There are a hundred ways you can join us in creating a better tomorrow.  Donate to a program. Buy a T-shirt. Become part of our team. Whatever it is, it will be the most important, meaningful thing you can do, because you’ll be making a difference in the life of a kid.  And every kid needs a champion.

About the role:

Snap Raise is looking for a stellar remote Customer Success Manager to join our Revenue Operations team.  This is a critical role at Snap, as our support team is the face of our Enterprise business responsible for delivering an excellent experience for anyone interacting with our SaaS platform.  Daily tasks include resolving customer matters that arise across all Snap Mobile product offerings, including inbound lead routing, fund management, website hosting, registration, via phone, email, or live chat, and proactively engaging users when issues arise. Success is driven by your desire to expand customers’ understanding and benefits of our products. This position will own the live customer chatbot on our landing pages, assist the Customer Support team with customer ticket or call outreach and collaborate on additional projects as needed to ensure a seamless experience with the Sales Operations Manager and Customer Experience Manager. Candidates will be working to provide best-in-class support for organization leaders, users, and Snap Employees. 

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while able to think quickly under pressure. The ability to partner and build strong internal relationships is a key driver for success in this role, and we will provide ongoing training to ensure this candidate has the tools needed to be successful.

This is a full-time, remote position. We are open to any location in the continental United States as long as the candidate is willing to work within the hours of 7AM - 7PM CST.  There is growth opportunity within our company, and this role will have a large impact on our organization!

Responsibilities: 

  • Serve as an industry expert and respond to customer inquiries in a timely fashion according to our SLAs.
  • Take ownership of customers’ issues and follow problems through to resolution.
  • Guide prospective customers to the correct Account Executive or team and answer questions about the various sales tools within Snap OS with confidence.
  • Proactively reach out to customers when issues are identified.
  • Tag and catalog issues appropriately utilizing our internal ticketing tool.
  • Gather feedback directly from customers and surface to appropriate internal constituents as needed.
  • Assist in onboarding new customers and resolving technical problems during their implementation.
  • Help drive continuous improvement of our business systems and processes.
  • Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, etc.

What we are looking for in you:

  • Actively pursuing or bachelor’s degree preferred
  • Experience in providing customer service support, live chat environment preferred
  • Must be an expert communicator with the ability to present ideas, thoughts, and data verbally and in written form in a clear and concise manner
  • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
  • Ability to make decisions and work independently
  • Working knowledge of customer service software, databases, and tools

Snap Raise is proud to offer the following benefits:     

  • Medical, Dental, Vision     
  • 401K with a 4% match from the company     
  • Unlimited PTO    
  • Professional development opportunities   
  • Monthly Wellness Classes (virtually!)    

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28d

Customer Success Manager, Western Australia

AssignarPerth, WA Remote
3 years of experience

Assignar is hiring a Remote Customer Success Manager, Western Australia

About us

Assignar is a cloud-based construction tech startup that was originally born in Australia and is now based in Denver, Colorado. The team is spread both coasts in Australia and the US. Co-founder and CEO Sean McCreanor was a contractor himself for many years and grew frustrated with the lack of offerings available to run the operations of his business. So, as in the case of many founders, he set out to create the technology he wished existed. Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors with as few as five crews.

Assignar is leading the way in digital construction operations built for construction contractors. Assignar’s all-in-one platform enables teams to unlock the power of data and real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently and make well-informed decisions for future projects based on past performance.

In 2021, Assignar raised a $20 million Series B funding round led by real estate tech-focused venture firm Fifth Wall, Tola Capital and Ironspring Capital. Investor demand was so high that in late 2021, Assignar raised a $16.5 million secondary round. Also invested in the company is OIF Ventures, Tiger Global, HighSage Ventures and SecondQuarter Ventures.


Who we are looking for

We are seeking a Customer Success Manager to work with our post-sales team and help manage our customers' post-sales relationship. You will be an Assignar champion. This role will involve providing the initial technical support with our product, maintaining customer relationships with our clients, manage the onboarding process.

You will work cross-functionally with many different teams, including Product, Marketing, Sales and Engineering. You will be responsible for passing on all customer feedback and concerns for the teams to execute on. Whether that is passing on input about a new product feature or feedback about the latest campaign to the marketing team. You will help to connect all the dots.


You have

  • 2-3 years of experience in a customer-facing role.
  • Past exposure to onboarding and problem solving for customers, preferably with a SaaS-based platform.
  • Experience working cross-functionally across Product, Engineering, Sales and Marketing teams.
  • Excellent written and verbal communication skills. With the ability to explain complex concepts concisely. You will need to feel confident talking with business owners and engaging with them about the operations and work activities.
  • Bonus if you have an understanding of the construction industry landscape and its daily operations.
  • Highly organised and excellent time management.
  • Understanding how to build a CX process and be able to demonstrate that with clients.


You will

  • Understand and anticipate our customer's needs, becoming a trustworthy advisor.
  • Manage a few different regions, look after 60-100 accounts at any given time and be involved with all of the other Assignar teams to ensure that we have aligned OKRs for the business.
  • Learn about our customer’s challenges and take the time to understand the desired outcomes to help solve their business needs.
  • Be analytically focused. Our business is run on numbers, and so are you.
  • Build relationships with customers. To truly embrace the role, you need to have fun with customers whilst showing patience and attentiveness.


What success looks like

In the first month, you will get a full induction to Assignar to truly understand the product. You will get to meet the whole Customer Success team and the departments you are working cross-functionally with for the best customer outcomes. By the end of the first month, you will be working with your first set of customers. You will start to go onsite to meet our customers.

By the end of the second month, you have already begun to form solid relationships and answer all questions they may have in a timely manner. By the end of the third month, you will have grasped the onboarding process with customers and be able to predict their initial needs. You will also have reached out to the initial set of customers and are reaching out to them to check they are fly utilising the product.

The Team

You will be reporting to Trent McCreanor, Director for APAC at Assignar. Trent has worked in operations management within the construction industry for over 10 years; he understands the importance of safety, compliance and efficiency within an organisation. He encourages his teams to innovate as much as possible and is passionate about helping all of the companies Assignar works with overcome obstacles.


The benefits

At Assignar, we offer a flexible arrangement including remote work arrangements. We also offer an amazing established team culture that connects digitally and in person. We have quarterly and yearly celebrations. We offer very competitive packages along with other benefits. This is a great opportunity to spend time with seasoned executives in our business and take on more broad responsibility across a fast-growing Company.

We are headquartered in Denver CO, with an office in Sydney, Australia, and remote employees stationed throughout Australia and the US.

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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29d

Customer Success Manager - Small Enterprise

TotangoRemote
Bachelor's degreeAbility to travelsalesforceDesignc++

Totango is hiring a Remote Customer Success Manager - Small Enterprise

Role: Customer Success Manager - Small Enterprise

Company: Totango, Inc.

Location: Remote

Minimum experience level: 5 years

Are you ready to take your passion for customer success to the next level? Do you want to work for the leader in customer success solutions software to consult with companies across the globe on the very topic you are passionate about? If the answer is YES, come join Totango as we add more world-class Customer Success Managers to our knowledgeable, collaborative and fun Customer Success Team. 

As a Customer Success Manager, you’ll be managing a portfolio of clients in our enterprise client space - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Smaller Enterprise clients require a high level of optimization and creative solutioning. This position will require a master 

 

What you'll do:

  • Be a world-class CSM to your Enterprise portfolio of customers by having a strong understanding of Customer Success concepts, best practices, and execution strategies
  • Advocate for your customers, delivering value across the entire lifecycle
  • Drive business outcomes and goals with your customers
  • Re-enforce their value as the CS function, both internally and externally, in partnership with your customers
  • Advise and assist customers on how to design and more easily scale their CSM programs
  • Engage and educate customers on functionalities and best practices
  • Increase the value Totango delivers to their organization and goals
  • Maintain high levels of engagement and communication
  • Work with executive sponsors to identify growth, renewal, and expansion opportunities
  • Partner with Customer Success Engineers to ensure proper technical integrations
  • Translate customer feedback, goals, and needs to improve Totango
  • Be a thought leader and Totango advocate in customer interactions, industry and corporate events, and online in both customer-facing and internal communitie
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Possesses the ability to interface with C-level executives to drive program strategy and ROI
  • Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to application end users

 

 

What you should bring to the role:

  • 5+ years of relevant work experience in customer-facing customer success, professional services, or account management role (SaaS experience preferred)
  • Proven track record in delivering great value to your customers
  • Self-motivation, proactive team player
  • Strong communication and interpersonal skills
  • Diplomacy, tact, and poise when working through customer issues and escalations
  • Bachelor's Degree or higher in a related field
  • Ability to travel as needed for customer workshops and events
  • Totango experience preferred
  • Ideally ET working hours 

 

Benefits and Perks:

  • Competitive Compensation
  • Competitive benefits package - excellent medical, dental, vision
  • Unlimited Vacation Time
  • Random trivia challenges and team events
  • Currently, we are working remotely

 

About us:

Totango is the leader in the Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.

We offer a competitive salary, great benefits, and you'd be joining an awesome, collaborative, virtual culture.  If you know you're the right candidate, we would love to hear from you!

 

#LI-DNI

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+30d

Customer Success Manager

KisiRemote job, Remote
Design

Kisi is hiring a Remote Customer Success Manager

About Kisi

Kisi is a security platform with offices in Brooklyn and Stockholm and a global remote team spanning from America, Europe, Africa and Asia. We create hardware and software that helps businesses connect and control their spaces through the cloud.

A little bit more about our team:

  • We value beingforward, human, trusted, and responsible.As a team, we make a tangible and lasting impact on the real world.

  • Our product(Reader Pro)is anaward-winning access control solution.We are adesign focused companyand recently won the coveted GOOD DESIGN award as well as the prestigious iF Design Award.

  • Ourcustomers and users come first- We are rated 4.9 in theApp Storeand 4.8 onCapterra.

  • Our team isunique(and a bit quirky) anddiverse. We hail from25 nationalities (& counting!) and look forward to ourannual global meetupto bring the whole team together.

  • We are building asupportive and flexible working environmentby offering health & retirement benefits (location based), generous vacation time and daily challenges and growth.

About the Role

We’re looking for an individual who thrives in driving impact for the business and their customers. You’ll be owning the entire Customer Experience post-sales with a dedicated portfolio of customers taking them from onboarding, adoption, expansion and ultimately renewing with Kisi. You’ll be the one creating, testing, and iterating on the playbook for how we interact with customers from onboarding to renewals. Internally, you will be championing the voice of our customers, gathering feedback and working on initiatives to improve our customers' experience.

Responsibilities:

  • Onboard, Manage, Expand, and Retain a portfolio of customers. Being their advisor for all things Kisi related.

  • Become a product expert and help our customers reach their desired outcomes while making the most out of Kisi.

  • Help our customers configure, train, and launch the Kisi solution during onboarding.

  • Build out and execute best practices like success plans, QBRs, and annual reviews for different scenarios during onboarding to renewals.

  • Utilize and monitor customer usage trends and feedback. Closing the loop with our customers while providing our internal teams with feedback to improve our product.

  • Build strong relationships and carry value-driven conversations with our customers on a regular cadence from their end users all the way through to the strategic executive.

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+30d

Mid Market Customer Success Manager

AristRemote
DesignmongodbslackrubyNode.js

Arist is hiring a Remote Mid Market Customer Success Manager

Mid Market Customer Success Manager at Arist (S20)
$100k - $120k  •  0.00% - 0.25%
Workforce training via text message
Remote / Remote
Full-time
3+ years
About Arist

Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.

About the role

Arist is the first messaging-based learning platform. Inspired by our founder's work with students from war-torn Yemen and trusted by dozens of leading companies, Arist is pioneering the use of short-form messages that meet learners where they are as a more accessible and effective form of digital learning and training.

Backed by Y Combinator, Craft Ventures, Acadian Ventures, and many others, Arist is now used by 10% of the F500, helping customers create, deploy, and assess delivered all via SMS, WhatsApp, Slack and MS Teams. Over 95% of learners open a message within 3 minutes, leading to adoption rates and learning outcomes several times greater than any other digital learning tool.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

As a Mid Market CSM at Arist, you’ll help define the way we sell messaging-based learning to some of the world’s largest organizations. You’ll get to work with our top customers to help shape and optimize the way they get value out of a brand new type of training employees.

More specifically, in your day to day you’ll:

  • Own, drive, and lead the long term client success (renewals and upsell cycle) for your book of business
  • Collaborate and work in partnership with your client implementation manager and inherit accounts after they have onboarded, launched, and shown proven success within the platform
  • Actively engage with all client POC’s to ensure client delight and success on a weekly, bi-weekly, or monthly basis
  • Develop a relationship with strategic decision-makers quarterly to identify areas of growth to ensure a seamless renewals process
  • Run bi-weekly monthly, or quarterly business reviews, using data and storytelling to identify new use case areas and opportunities within the organization.
  • Discover, identity, and close upsell opportunities upon contract renewal, working cross-functionally with the sales organization

You’ll be great for this role if you:

  • Have 3-5 years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
  • Enjoy wearing many different hats and working in a fast-paced, high-growth startup environment
  • Have proven success in developing relationships with multilevel POC’s within the same client
  • Can source opportunities for inside sales and work with sales teams to maximize client value
  • Understand client pain points and can work with product teams to improve our product
  • Have an obsession for client delight and leading with empathy

Arist in the news:

https://techcrunch.com/2021/03/10/arist-adds-2m-to-its-seed-round-to-grow-its-sms-based-training-service 

https://www.npr.org/2020/04/22/840337498/how-cell-phones-can-keep-people-learning-around-the-world 

https://www.forbes.com/sites/frederickdaso/2021/01/26/corporations-use-arist-to-deliver-employee-training-courses-one-text-message-at-a-time/?sh=63d60933ce10 

Technology

Arist is built on Ruby on Rails, Node.js, MongoDB, Vue.js, Express.js, and AWS. We use Twilio for message processing.

Apply Now

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+30d

Customer Success Manager - MarTech

ClaravineRemote, Utah, United States
remote-first

Claravine is hiring a Remote Customer Success Manager - MarTech

Who We Are 

At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns. 


What We Do

At Claravine we help large organizations solve difficult data consistency and accuracy problems, often within their marketing groups. We do this through The Data Standards Cloud, a web SaaS product that enables customers to set their own data standards and provide a way for their teams to validate their data. 


What You’ll Do


Claravine is redefining data integrity for the global enterprise. Our platform, The Data Standards Cloud, makes it easy for teams to standardize, connect, and control data collaboratively, across the organization. Leading brands use Claravine to take greater ownership and control of their data from the start, for better decisions, stickier consumer experiences, and increased ROI. The company is on an impressive growth trajectory and backed by prominent venture firms.


As a Customer Success Manager - MarTech, you will be the main point of contact for our large enterprise and Fortune 100 clients and their ad agencies. You will be responsible for coordinating directly with the cross-functional teams of the client to implement our platform, The Data Standards Cloud. We’re looking for a highly-effective communicator that will use persistence and persuasion to align the client’s cross-functional teams, who may have competing priorities, to get behind a single solution. 


In this role, you will drive the entire post-sales customer lifecycle, coordinating internally with Sales, Solutions Consulting, Product and Engineering to deliver an exceptional client experience. Strong organization and client-facing skills are required. 



What you'll do:


  • Manage all post sales activity with Claravine’s enterprise customers, including implementation of our platform and solution design.
  • Deliver exceptional customer experience through proactive communication, timely investigation of customer reported bugs and cross-functional collaboration with the right internal resources. 
  • Effectively use the customer engagement model to align, track and evolve customer business goals.
  • Partner with internal product and engineering teams to provide input to feature improvements, validate new features, and roll out new features to customers.
  • Become a subject matter expert on The Data Standards Cloud and related integrations. Drive adoption of Claravine products through data insights. Share best practices and progress from baseline through the maturity curve.
  • Identify at-risk customers, and work with extended Claravine team to create and execute on “get well” plans.


What you bring:

  • 3+ years experience in customer success, consulting, change management, or technical sales at an enterprise SaaS company. Agency experience is also a plus. 
  • Demonstrated success facilitating large teams to align behind a single solution while maintaining high customer satisfaction.
  • Familiarity with technical integrations and APIs.
  • Understanding of digital marketing processes and ecosystem. Experience with Google Campaign Manager, Adobe Experience Manager, Adobe Analytics and/or Google Analytics.
  • Experience communicating, training, and presenting to customers. Excellent verbal and written communication skills are required.
  • Self-motivated, with strong organizational and time management skills. Ability to manage multiple projects at a time.



What We Offer

Benefits–We want the employee experience provided at Claravine to allow you to live your best life - inside and outside of work. 

  • Unlimited PTO, ten paid company holidays, and annual Winter Break
  • Top-notch medical, dental, and vision insurance
  • HSA, FSA, and Dependent Care FSA options
  • Generous parental leave policy & short term disability coverage 
    • 8 weeks 100% paid medical parental leave and 8 weeks 100% paid parental leave (that’s 16 weeks total for those delivering a child!)
  • 401k with match (100% of first 1%, 50% of next 5%)
  • Monthly technology stipend & one-time office equipment furniture stipend 
  • Annual, all-expense paid company events
  • Hybrid position -- fully remote or work in the SLC area office


Culture–We see you as a human with amazing capabilities, not as a cog in a machine. 

  • Opportunity to experiment and discover new ways of doing your job
  • Directly impact the entire company through your contributions
  • Speak up about breaking the norm—we’re listening
  • Transparently discuss the good, the bad, and the ugly because that’s where good solutions begin
  • Be an integral part of a growing, remote-first SaaS company 


Recruiting Process Overview 

We understand that our job candidates’ time is valuable. Here’s what you can expect from this recruitment process, should you be selected to move forward after application:

  • Screening call with People & Culture
  • Interview with hiring manager
  • Interviews with team members
  • Final interview with leadership


Please enter the word "confirmed" when asked if you have read the entire listing. This is to avoid spam applicants.


And yes, we’re an equal opportunity employer. Diversity drives innovation.

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+30d

Customer Success Manager

3 years of experienceDesign

George Jon, Inc. is hiring a Remote Customer Success Manager

POSITION OVERVIEW - WORK FROM HOME

This is not an entry-level position and requires minimum of 3 years of experience in similar roles. 

Customer Success Managers are responsible for building and executing the strategic roadmap for all George Jon customers. This entails building relationships with key internal and external stakeholders to understand their use case, growth plans and working to evolve initiatives, and then to directly manage all projects and services delivered. Customer Success Managers take ownership for client outcomes, successful managed services, and the quality implementation and delivery of project services. The primary duties include working with assigned clients to build account plans, overseeing the quality of outgoing deliverables, creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status and managing cost, time, and scope constraints. 

 

RESPONSIBILITIES INCLUDE…

  • Annual, strategic roadmap planning with customers to ensure their needs are met.
  • Ensuring the successful delivery of managed services via recurring, client-facing governance.
  • Develop project plans, schedules, goals, and budgets while identifying resources needed and measuring results in ConnectWise.
  • Understand overall project objectives, as well as the role and function of each project team member.
  • Ensure the project objectives and requirements are clear and agreed upon by all team members.
  • Coordinate delivery and implementation of projects and services that meet quality assurance standards.
  • Assist project team in design and development tasks.
  • Organize and manage all phases of the project to ensure on-time and on budget completion. 
  • Manage investigations and resolutions as required.
  • Ensuring that risks are identified, communicated, and mitigated and deliver projects successfully.
  • Design and maintain technical and project documentation.

​​​​​​

ADDITIONAL DUTIES 

  • Improve customer perception and satisfaction.
  • Ability to work in a team and communicate effectively.
  • Escalate project issues that cannot be completed within agreed service levels.
  • Communicate with customers on project progress, impending changes, agreed outages, etc.
  • Maintain specific knowledge on each customer, our services and products as they relate to their business strategies and goals.
  • Develop in-depth knowledge of the service catalog. Learn how it relates to customer’s needs/requirements.
  • Document internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in ConnectWise as they occur.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints.
  • Enter all work as activities, service tickets, or project tickets in ConnectWise.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

 

REQUIREMENTS

  • 3+ years of consulting, account management or project management experience
  • Knowledge and experience in cross-functional project management methods and techniques.
  • Strong organizational, presentation, and customer service skills.
  • Skill in planning and preparing written communications.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of project details.
  • Self-motivated with the ability to work in a fast moving environment.

 

NICE-TO-HAVES   

  • BA/BS, preferably in business administration or a related field.
  • MBA/MS preferred but not required.
  • PMP/CAPM 

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TechSoup is hiring a Remote Customer Success Manager

Full time, remote position

We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world — and use it to improve lives.

But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals.

We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us!

Position

The Customer Success team works closely with TechSoup’s existing nonprofit customers to help them get the most out of the technology sourced through our product catalog. As a Customer Success Manager, you will serve as a trusted advisor to key contacts, manage the progression of each account, and identify opportunities to add more value to the relationship. This role will help customers use the solutions they’ve purchased while recommending complementary solutions that also fulfill other organizational needs.  

Duties and Responsibilities

 

  • Drive retention and growth among our strategic customers by understanding their organization’s mission and helping them to succeedthrough the most optimal and relevant use of technology in their environment
  • Serve as the primary contact for the onboarding of identified strategic customers
  • Establish proactive cadences with strategic accounts to drive the adoption of offerings, including products, solutions, services, and training    
  • Send, collect, and analyze the Net Promoter Score for each assigned account    
  • Build success plans with key decision-makers and economic buyers at assigned accounts    
  • Provide NGOs with a holistic solution to their technology needs; coordinate with specialty resources as needed    
  • Identify and land expansion opportunities to existing nonprofit accounts by leveraging consultative selling strategies and fostering a deep understanding of buyer needs to close the right opportunities for them   
  • Track account spending and expansionto demonstrate growth with the TechSoup product catalog.    
  • Leverage program knowledge and expertise to effectively consult with customers to provide the best recommendation for the adoption and expansion of offerings   
  • Demonstrate technical expertise to support organizations in determining the right solution, aiding them in adoption, and supporting them through problem resolution

Qualifications      

  • 2+ years in a customer success manager or pre-sales technical solutions role, with a proven ability to talk about Cloud products and offerings   
  • Base technical knowledge of specific products, including but not limited to: Microsoft Office 365, Power Apps, PowerBI, and Power Automate
  • Existing Microsoft 365 Certifications preferred (MS-100, MS-900) but not required. Interest in attaining certifications a strong plus.
  • Experience working with cross-functional teams (e.g., Sales, Services, Marketing, Training, and external partners)
  • Comfortable dealing with ambiguity in a constantly changing environment.
  • Deep technical understanding of cloud products and ability to pick up new tools quickly    
  • Strong consultative and service skills    
  • Experience establishing trusted advisor relationships and leading discussions with various partners and executives
  • Exceptional organizational, presentation, and communication skills, both written and verbal    
  • Strong follow-through, organizational, and time management skills required    
  • Flexible and adaptable to change and can work effectively in ambiguous situations    
  • Positive attitude and persistence    
  • Strong alignment with TechSoup’s core values: Promote Trust, Show Courage, Be Resourceful, Strive for an Equitable Planet, Be Relevant, Inspire 

Education

  • Bachelor’s degree or equivalent work experience required.

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, marital or domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance.

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+30d

Customer Success Manager (Remote, Hong Kong)

Slync.ioRemote
agileslackapic++

Slync.io is hiring a Remote Customer Success Manager (Remote, Hong Kong)

CUSTOMER SUCCESS MANAGER

Slync.iois the first purpose-built logistics operating platform that delivers Logistics Orchestration™ to transform the way shippers, logistics service providers, and carriers manage global operational issues and multi-enterprise data. An API-driven platform, Slync.io connects disparate systems, ingests structured and unstructured datasets, orchestrates teams, and automates processes seamlessly together for multi-enterprise transparency and friction-free collaboration for your end-to-end logistics operating network. Slync.io is proud to support users across four continents

Slync.io is Intelligent Automation for Global Logistics.

We are a dynamic, agile, and driven group of problem solvers that deliver unparalleled results for our customers by solving critical challenges in the lives of daily logistics operators. Our diverse team comes from all over the world, from other successful startups, big tech companies, logistics service providers, and supply chain technology leaders. We’re looking for motivated and exceptional people to join us on our exciting journey to revolutionize the logistics software industry globally. 

Slync.io’s operations are headquartered in Dallas, Texas, with employees spread out across U.S., Canada, EMEA, & APAC.

See for yourself what else Slync.io has been up to visitOur Slync.io Blog.

What We Do

  • Our Customer Success team advises and guides customers, ensuring they implement Slync’s Logistics Orchestration™ solutions successfully, adopt it widely, and continuously gain business value from our products and services. We serve as the trusted point of contact for Slync’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal.
  • Customer Success Managers work closely with our enterprise customers to understand how they work, their business challenges, a voice out and translate their requirements, implement any new business and support existing business, as well as coach them on how to best utilize Slack to orchestrate their logistics business, collaborate and work more effectively.
  • Customer success works closely with Slync’s Solutions Engineers to ensure the right configuration of the software
  • We engage customers using a consultative approach which positions you and Slync.io as the preferred long-term strategic partner
  • We scale our customer's success by engaging the broader Slync.io organization at the right time (Executive Sponsors, Technical Solutions, Customer Experience, and Product Managers, Engineering)


What You Will Be Doing

  • You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise customers.
  • Develop and maintain implementation timelines and project documentation for onboarding phases, including, requirements, charters & work plans, and delivery timelines.
  • Capture notes and feedback from critical meetings and discussions, and archive these with other project documentation; communicate changes proactively to appropriate parties
  • During onboarding, ensure assigned tasks are completed on time and according to requirements and expectations; continuously monitor progress, communicate status to stakeholders, and any potential risks to senior team members.
  • You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, the sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.
  • You will lead a cross-functional partnership across your named customer(s) and Slync.io and identify new ways our solutions can differentiate them in the market.
  • Facilitate solutions workshops and Executive Business Reviews with customers on best-known practices, operating models, adoption, etc. 
  • Maintain high levels of engagement across a broad group of customer stakeholders, with an emphasis on customer appreciation and advocacy
  • Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
  • Be a recognized role model of Slync’s cultural values, including empathy, courtesy, playfulness, thriving, and solidarity

What You Should Have

  • You are passionate about the future of logistics and thrive on positively impacting the working lives of people in supply chain organizations.
  • Integrity. Has sound judgment, and will question actions inconsistent with company values.
  • Succinct Communicator. Great writer and clear talker. Can organize, summarise, clarify, and communicate ideas simply, succinctly, and accurately.
  • Has a quick intelligence, is fast on the feet, and quickly responds to issues and questions. Says it like it is; not wrapped in political niceties.
  • Pragmatic, organized and detailed. Has a big capacity to both think and ‘do’. Flourishes in a ‘hands-on’ role, adding value at different levels. It is strong on detail and highly organized.
  • You are a team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty.
  • 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting roles. SaaS experience preferred
  • Experience implementing and supporting large scale technology solutions at Fortune 500 companies.
  • You have a passion for building trust and communicating effectively with a broad range of stakeholders: C-Suite, senior executives, business owners, Slync.io administrators, developers, and day-to-day users of the software
  • Experience in an enterprise solution sales environment and ability to partner with sales representatives in the development and closure of sales opportunities is preferred
  • This is a demanding role that requires strong engagement, committed priority management, and high emotional intelligence.

 

Slync.io is excited to offer full-time roles with a competitive base salary, unlimited vacation, comprehensive medical, life, disability, dental, and vision insurance as well as pre-tax flexible spending accounts for transportation commuter benefits, healthcare savings accounts, 401K, and monthly communication allowances. We also host team-building activities and provide a great environment to accelerate your career and personal life.

Additional Considerations: 

Slync.io is an Equal Opportunity Employer.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 

Applicants for employment in the US must have work authorization.Slync.iois an e-Verify company.  

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

#LI-JT1

 

 

 

 

See more jobs at Slync.io

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Slync.io is hiring a Remote Customer Success Manager (Remote, Netherlands/Germany/UK)

CUSTOMER SUCCESS MANAGER

Slync.iois the first purpose-built logistics operating platform that delivers Logistics Orchestration™ to transform the way shippers, logistics service providers, and carriers manage global operational issues and multi-enterprise data. An API-driven platform, Slync.io connects disparate systems, ingests structured and unstructured datasets, orchestrates teams, and automates processes seamlessly together for multi-enterprise transparency and friction-free collaboration for your end-to-end logistics operating network. Slync.io is proud to support users across four continents

Slync.io is Intelligent Automation for Global Logistics.

We are a dynamic, agile, and driven group of problem solvers that deliver unparalleled results for our customers by solving critical challenges in the lives of daily logistics operators. Our diverse team comes from all over the world, from other successful startups, big tech companies, logistics service providers, and supply chain technology leaders. We’re looking for motivated and exceptional people to join us on our exciting journey to revolutionize the logistics software industry globally. 

Slync.io’s operations are headquartered in Dallas, Texas, with employees spread out across U.S., Canada, EMEA, & APAC.

See for yourself what else Slync.io has been up to visitOur Slync.io Blog.

What We Do

  • Our Customer Success team advises and guides customers, ensuring they implement Slync’s Logistics Orchestration™ solutions successfully, adopt it widely, and continuously gain business value from our products and services. We serve as the trusted point of contact for Slync’s strategic key customers across the customer lifecycle; on-boarding, adoption, advocacy, and renewal.
  • Customer Success Managers work closely with our enterprise customers to understand how they work, their business challenges, a voice out and translate their requirements, implement any new business and support existing business, as well as coach them on how to best utilize Slack to orchestrate their logistics business, collaborate and work more effectively.
  • Customer success works closely with Slync’s Solutions Engineers to ensure the right configuration of the software
  • We engage customers using a consultative approach which positions you and Slync.io as the preferred long-term strategic partner
  • We scale our customer's success by engaging the broader Slync.io organization at the right time (Executive Sponsors, Technical Solutions, Customer Experience, and Product Managers, Engineering)


What You Will Be Doing

  • You will develop customer relationships that promote retention and loyalty. Your job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • Understand the motivation, business drivers, strategic goals, and desired business outcomes for your portfolio of enterprise customers.
  • Develop and maintain implementation timelines and project documentation for onboarding phases, including, requirements, charters & work plans, and delivery timelines.
  • Capture notes and feedback from critical meetings and discussions, and archive these with other project documentation; communicate changes proactively to appropriate parties
  • During onboarding, ensure assigned tasks are completed on time and according to requirements and expectations; continuously monitor progress, communicate status to stakeholders, and any potential risks to senior team members.
  • You will craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, the sophistication of usage, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion.
  • You will lead a cross-functional partnership across your named customer(s) and Slync.io and identify new ways our solutions can differentiate them in the market.
  • Facilitate solutions workshops and Executive Business Reviews with customers on best-known practices, operating models, adoption, etc. 
  • Maintain high levels of engagement across a broad group of customer stakeholders, with an emphasis on customer appreciation and advocacy
  • Contribute to the library of customer success assets (customer references, case studies) and thought leadership (methodology, point of view, white papers)
  • Be a recognized role model of Slync’s cultural values, including empathy, courtesy, playfulness, thriving, and solidarity

What You Should Have

  • You are passionate about the future of logistics and thrive on positively impacting the working lives of people in supply chain organizations.
  • Integrity. Has sound judgment, and will question actions inconsistent with company values.
  • Succinct Communicator. Great writer and clear talker. Can organize, summarise, clarify, and communicate ideas simply, succinctly, and accurately.
  • Has a quick intelligence, is fast on the feet, and quickly responds to issues and questions. Says it like it is; not wrapped in political niceties.
  • Pragmatic, organized and detailed. Has a big capacity to both think and ‘do’. Flourishes in a ‘hands-on’ role, adding value at different levels. It is strong on detail and highly organized.
  • You are a team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty.
  • 5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting roles. SaaS experience preferred
  • Experience implementing and supporting large scale technology solutions at Fortune 500 companies.
  • You have a passion for building trust and communicating effectively with a broad range of stakeholders: C-Suite, senior executives, business owners, Slync.io administrators, developers, and day-to-day users of the software
  • Experience in an enterprise solution sales environment and ability to partner with sales representatives in the development and closure of sales opportunities is preferred
  • This is a demanding role that requires strong engagement, committed priority management, and high emotional intelligence.

 

Slync.io is excited to offer full-time roles with a competitive base salary, unlimited vacation, comprehensive medical, life, disability, dental, and vision insurance as well as pre-tax flexible spending accounts for transportation commuter benefits, healthcare savings accounts, 401K, and monthly communication allowances. We also host team-building activities and provide a great environment to accelerate your career and personal life.

Additional Considerations: 

Slync.io is an Equal Opportunity Employer.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 

Applicants for employment in the US must have work authorization.Slync.iois an e-Verify company.  

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

 

 

 

 

 

See more jobs at Slync.io

Apply for this job