About the Company

Pixalate is a cross-platform digital advertising fraud intelligence company, offering the only system of coordinated invalid traffic (“IVT”) detection solutions across desktop, mobile web, mobile in-app, and OTT/CTV for better detection, diagnosis, and elimination of ad fraud.

Position Overview

We are looking for dynamic, data-driven, and charismatic candidates to fill our open Customer Success Manager role on the East Coast, US. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role is temporarily remote and might continue to remain so in the future.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand the competitive landscape, new industry developments, and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value
• Ensure Pixalate product adoption, client satisfaction, and account health

What do you need to know?

• Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
• Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education, and experience should you possess?

• BA/BS degree in technical, business, or other related field (or equivalent experience)
• 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, javascript, tagging, cookie, macros, and platforms)
• Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus-building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication/presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
• Proficiency with spoken and written English, second language a plus

What will you oversee?

• Client onboarding
• Product and platform training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments

Would you like working at Pixalate?

• Everyone’s a data addict and an analytical thinker
• Titles don’t mean much; you attain respect by producing results
• We appreciate small, highly-productive teams
• Slack is a way of life; short emails are encouraged
• We hold a fearless attitude in high esteem
• We worship bold ideas
• Chess players do well
• We revere collaboration, collaboration, collaboration!

What perks do we have to offer?

We focus on doing things differently and challenge each other to be the best we can be.

• Joining an experienced leadership team and joining the founding team of the company
• Casual work environment
• Flexible hours (yes, we mean it - you will never have to sit in traffic anymore!)
• Fun annual team events
• Being part of a high performing team that wants to win and have fun doing it
• Extremely competitive compensation
• Opportunity for advancement (Pixalate will be what you make it)

What does the media say about us?

• Pixalate expands its MRC Accreditations:
  https://bit.ly/2RAMUgq (MediaPost)
   
• Pixalate launches Video Seller Trust Index:
  https://bit.ly/2h67Dpa (Mediapost)
   
• Pixalate discovers a sophisticated mobile app fraud:
  https://bit.ly/2svSstF (Which-50 Media)
   
• For the most current news stories about Pixalate:
  http://www.pixalate.com/press

Nozomi Networks (www.nozominetworks.com) is the emerging leader of IoT cybersecurity.  Whether our clients need fast product enhancements, onsite engineering support, or rapid deployment across continents, we deliver. We accelerate digital transformation by providing exceptional network visibility, threat detection and operational insight for OT and IoT environments.  

We're looking for an experienced Customer Success Manager to execute on key leadership and operational priorities within the customer-facing team.

You’ll be responsible to build, train and manage a growing team of CS professionals, and identify and create process efficiencies and customer-facing materials as our organization grows rapidly.

Your Day-to-Day:

• Provide oversight and review on overall customer account health, issue escalation and correction. Look to templatize those learnings for continual use and improvement across the entire organization.
• Maintain oversight of team-wide net revenue retention goals and initiatives across customers and work with teammates to proactively plan, manage and drive renewals.
• Track key performance indicators across the full customer business for active customers and provide visibility to leadership for trends and recommendations.
• Manage and hire for a growing team of capable CSMs; provide continual training and best-practice guidance for success in their day-to-day roles.
• Continually optimize and improve strategic playbooks for end-to-end customer lifecycle management: onboarding to renewal.
• Contribute meaningfully to the strategic direction of our customer facing team and GTM activities.
• Prioritize Customer Success mindset above all else and translate outcomes based on the “why does this matter to our customer” mindset.

Must haves:

• 10+ years in a high-touch service business with at least 5+ years spent in a customer success function at a high-growth enterprise SaaS or B2B company.
• 5+ years proven management and team leadership essential across a range of levels.
• Success tied to net revenue retention and customer account expansion goals.
• Experience creating a metrics and performance driven environment.
• A self-starter mentality.
• You thrive in fast paced environments, enjoy collaborating with cross-functional teams, and adapt quickly to change with a proven track record of executing on team initiatives and priorities.

About Livestorm:

Livestorm is the world's leading end-to-end video engagement platform.

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

• Stay curious: Be interested in the world around you.
• Remain humble: Keep learning and keep your ego in check.
• Be resourceful: Go that extra mile in the most efficient way.
• Own it: Take pride in what you do, own your wins, and fails.
• Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

At Livestorm, we believe that diversity's got talent!

We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.

Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.

Ready to apply?
We are ready to meet you!

All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

Team description:

Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our Team and bring on an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth.

You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.

Missions:

In this role, you will be responsible for:

• Building relationships with Livestorm's customers ensuring revenue growth and customer retention
• Being the point of contact and trusted partner for the clients
• Being in charge of customer onboarding and ensuring product adoption
• Improving customer retention, ensuring customer renewal and reducing churn
• Conducting regular quarterly business reviews with client to build long term partnerships
• Owning your portfolio and using a data-driven approach to forecast and executing on your account plan strategies
• Partnering with the Sales and Customer Care Teams to ensure an exceptional customer experience
• Partnering with the Product Team to provide detailed and actionable feedback to the Team
• Working closely with the Account Managers to manager your customer portfolio, understanding their KPIs and challenges
• Working with the Department Head to execute and improve the success strategy

Primary Responsibilities

• Manage large, complex relationships and sales cycles for global Laboratories
• Create and manage email marketing regular touchpoints with clients
• Host regular business reviews w/ clients and stakeholders and have a multi-pronged approach within each account segment. 
• Liaise between partners and stakeholders to manage expectations and ensure deadlines and revenue targets are met. 
• Collaborate on full life-cycle sales for large strategic accounts from proposal to execution and wrap-up.
• Support the Accounts Management team across lab verticals and time zones. 
• Partner with Sales, Marketing, public relations, solutions engineering, and Legal teams.
• Identify opportunities to retain and grow top accounts through creative and persuasive marketing campaigns. 
• Present regular Business Reviews to stakeholders both internally and externally on the progress and success of accounts. 
• Keep up with industry trends and discuss planning, expansion and events with top stakeholders for new and existing accounts. 

Requirements

Education and Experience

• Bachelor's degree from an accredited college or university.
• 3 years of recent experience working with labs is required. 
• 5+years' experienceas an account manager, managing large complex cycles.
• Experience working in HealthTech is preferred.
• Knowledge of the 1health platform and experiences.
• A positive attitude and solid organizational skills.
• The ability to work in afast-pacedenvironment and adapt to changes.

The above statements describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all responsibilities and duties required.

Knowledge, Skills and Abilities

• Exceptional communication and interpersonal skills, both informally and formally, with a strong ability to connect with and influence others.
• Strong relationship building skills with a customer service-based approach.
• Excellent reasoning andproblem-solving skillsanddemonstratethe ability to analyze data and draw sound and actionable insights.
• Excellent time and project management skills: demonstrate an ability to manage multiple projects/tasks simultaneously and to a high degree of excellence.
• Demonstrated flexibility, energy, and initiative in a start-up, unpredictable, and complex environment.
• A sense of ownership and pride in your performance and its impact on the company’s success.
• Analyticalmindset:seek to understand and solve a problem and instinctively ask for data.
• High degree of resourcefulness, flexibility, and adaptability.
• Highly results-oriented with a strong sense of urgency and the ability to deliver within a fast-paced, continuously evolving environment.
• Hands-on, willing to get things done for any task that is required.

Physical Demands

This job operates in a professional remote office environment. This job uses standard office equipment, such as computers and phones. This job is largely a sedentary role; however, the employee has the flexibility to move as needed. Constantly operates a computer, phone, keyboard, mouse, and other office productivity machinery. The employee frequently communicates with internal and/or external customers and co-workers. Must be able to exchange accurate information. Must be able to recognize objects from short and long distances.

Who we are

At Zinier, we are targeting the 2.7 Billion Deskless Workers in the world. We enable these Deskless Workers to achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field and keep the world up and running.

We are a global team headquartered in Silicon Valley with locations in London, Lisbon, Capetown, Mexico City, Singapore and Bangalore, and leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we're looking for

If you get excited about onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.

We are looking for a top-notch Customer Success and Delivery Senior Manager (CSDM)who will be responsible for rolling out Zinier’s innovative Field Service Platforms to our enterprise customers worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.

What you can look forward to

• Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service
• Becoming a business owner balancing customer goals, revenue and margin in both implementation and post launch projects
• Work with business and IT stakeholders to accelerate time to value on implementation projects
• Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects
• Understanding Zinier products in order to influence product development plans and schedules
• Collaborating with Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business
• Presenting regularly to the customer and Zinier stakeholders on the status of the project

What you’ll bring to the role

• 5-8 years of software integration project experience in technology or Software as a Service (SaaS) industries.
• Track record of success delivering complex, x-functional projects with mid market to enterprise customers
• Drive customer discussions in key areas such as customer journey mapping, requirements management, acceptance testing to launch leveraging other team members such as solution architects, engineers as needed.
• Regular solution demos and be comfortable responding to high level technical and functional questions
• Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business.
• Experience with Agile software development methodologies
• Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
• Communication and comprehension of technical issues when working with the customer and our engineering teams
• Comfortable multitasking on several simultaneous projects
• Strong interpersonal and written and communication skills
• Open and highly collaborative mentality.
• Travel to customer sites 10-20% of the time once Covid restrictions are lifted
• Experience working in a start-up or entrepreneurial environment is highly desirable
• Hunger, Hustle, Honesty, Humility

About the Role:

As a Customer Success Manager, you will work with our clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills as well as strong technical acumen. You will work with a variety of users within our hotel and hospitality partners to achieve a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.  A desire to immerse yourself in leading mobile, cloud and analytic solutions will serve you and your clients well.

Please note this job is for candidates based in the U.K. Only. 

Responsibilities

• Responsible for the setup of new customers and for managing a portfolio of client accounts to foster long-term business relationships
• Launch and train new customers globally, but primarily focused on Europe and Asia
• Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
• Onboard new customers by training new users onsite in order to start all relationships with a strong foundation
• Act as an escalation point to drive resolution to client issues/concerns  in a timely, proactive manner
• Identify at-risk renewals and deliver on customer remediation plans
• Monitor customer health to track usage and customer satisfaction
• Become the customer advocate to drive cross-functional teams across development, product management, and support

Requirements

• Located in Europe
• 50-70% Travel
• Bachelor’s degree
• 4+ years of customer facing experience
• Excellent organizational, presentation and communication skills
• Strong written and verbal communication skills
• Experience working in a hotel or other hospitality organization
• Great communication, listening, and writing skills
• Ability to problem solve and resolve client issues
• Detail oriented and analytical
• Strong team player, but possesses a self-starter mentality
• Ability to organize and prioritize activities and project work

About ALICE:

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work without all the guesswork. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE is a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 People's Choice Software and Finalist for its Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards. https://www.aliceplatform.com/ 

Compensation and Benefits:

• Competitive Salary
• Flexible Time Off
• Wonderful Office and Remote Environment
• Team Events

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Success Manager, Multiple Products – Budapest, CEE

Location: Remote (Local travel required at times to meet with clients in Central and Eastern Europe and overall Europe)

BlueVoyant is looking for a Customer Success Manager to help manage our clients in multiple managed security product areas. You will be part of a fast-paced team with a mission to drive client engagement and advocate for the overall client experience with key stakeholders from BlueVoyant.

Key Responsibilities:

• Own a portfolio of client relationships and the individual client journeys from onboarding into steady state
• Drive successful service renewals through high client satisfaction
• Engage clients to participate in case studies and other marketing events
• Facilitate and encourage feedback between customers and Product team on product expectations and customer needs.
• Serve as the operational interface among various BlueVoyant operations teams to:
  • Ensure consistent quality of service delivery
  • Steward client issues from identification through resolution
  • Facilitate feedback to advocate for capability improvements on behalf of our clients in partnership with our Product Management team
  •  Deliver evidence of ongoing performance improvements in partnership with our deployment and delivery teams
•  Create and execute service improvement plans as appropriate
•  Manage the client experience to achieve a likelihood to recommend rating with our clients
•  Identify and position cross-sell and up-sell opportunities in partnership with Sales
•  Serve as a strategic advisor with guidance on cybersecurity best practices and industry trends
•  Utilize monthly and quarterly business review cadence to ensure intentional and consistent communication
•  Contribute to Client Success team continuous improvement efforts

Requirements:

• 3-5 years of experience in customer success.
• Proven track record of building relationships with customers across diverse industries and different technical levels.
• Ability to effectively build meaningful business relationships at all levels of management (internal and external).
• Experience with managed security technologies and industry knowledge.
• Exceptional communication & presentation skills.
• Exceptional organizational & time management skills.
• Ability to work both independently & in a fast-paced team environment.
• Deep understanding of customer and industry needs and proactive in identifying solutions.
• Ability to establish milestones and work with colleagues to keep on task.

About BlueVoyant

BlueVoyant is an expert-driven cybersecurity services company whose mission is to proactively defend organizations of all sizes against today’s constant, sophisticated attackers, and advanced threats.

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

All employees must be authorized to work in the EU. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

We’re looking to add a Senior Customer Success Manager to our Revenue team, for a position based in Europe. This new team member will be instrumental in managing and growing accounts with well-known brands as we continue to make the retail world a better, more sustainable place.

At Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, Guess and Pepe Jeans.

The ideal candidate has solid experience in SaaS Customer Success and understands diagnostic sales processes.

As a Customer Success Manager (CSM) for Nextail,  you will engage with our customers through a thorough discovery and diagnostic process and build deep understanding of their business. You will develop long term strategies that increase the customers' lifetime value, demonstrate ongoing value and ROI, drive adoption and manage the overall relationship.

You will have the opportunity to build relationships and work closely with senior and C-Level roles - helping to shape their key processes to a more date driven future. A key part of the job is to support these innovative retailers on their internal change management process, as adopting Nextail is more than just implementing a new software, it is transforming their way of working to becoming more agile and data driven. You will be an individual contributor working alongside other experienced CSMs and coordinate across different departments like onboarding, customer insights, product, service, to ensure customer satisfaction.

You will :

• Partner with our clients, some of the most well known retailers, helping them grow into data driven future - building strong relationships with C-levels/key executives, champions and key users to ensure our customers' success and grow and renew customers
• Conduct in-depth discovery and diagnostic sessions with our customers to reveal pains and their costs. You will drive the change process within your assigned accounts as well as design and deliver value solutions coming across their growth needs. You will build lifetime value plans for each customer with appropriately identified objectives, stakeholders, milestones, risks, and metrics - by this proactively identify and execute expansion opportunities (upsell or product feature adoption) in each account to drive value both for the customer and Nextail
• Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to users
• Build, maintain and leverage strong relationships with key stakeholders within each customer organisation to influence solution adoption, create strong support for new opportunities and secure their willingness to advocate on Nextail’s behalf. Nextail is currently sold directly to C-suite executives so you will be in a good position to develop further traction within our customer businesses
• Work closely with our Change Managers and Customer Insights teams to analyse data across the entire customer base to determine key factors that contribute to customers’ success with the platform and build processes to support those behaviours
• Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Services, Sales and other teams.

We offer:

• High flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.
• Remote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.
• International environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.
• Diversity on all levels: United as a single team, we celebrate diversity at every dimension*. Professionally speaking, do you want to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.
• The laptop of your choice: We want you to work with the tools that are most comfortable for you!
• Flexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.

Job Summary

GasBuddy is seeking a Senior Customer Success Manager to join our talented ad sales team to help maximize revenue and provide best in class support. The Senior Customer Success Manager will have the opportunity to create and position compelling media proposals in an effort to drive revenue growth & provide best in class customer service to the Sales organization.

As a member of the Sales team, you’ll be working alongside super talented individuals that will both inspire you and challenge you to execute strategic sales planning, inventory forecasting/utilization, and ad product pricing/packaging in ways you hadn’t imagined. We often take time as a team to review new industry trends and advancements and think critically about various things happening in the world around us that may impact the ways we decide to be more strategic as a team overall. We have a phenomenal team made up of accomplished individuals and we’re excited about having you join us!

Responsibilities

• Provide internal analysis and forecasting of inventory and sell-out levels by working closely with Ad Operations and Sales systems
• Strategize, conceptualize, and build well thought out strategic media proposals, enabling GasBuddy to deliver on client objectives and exceed expectations
• Collaborate cross functionally with Sales, Product Marketing, Ad Operations, PR and various other teams to deliver value across the organization
• Maintain Daily RFP Tracker and analyze sales cycle trends to help optimize efficiencies and time to close
• Gather and provide audience research and relative materials to assist the Sales Team in meeting preparation and various other pre-close functions
• Create campaign wrap up reports inclusive of ad performance and offline location attribution highlights (cost per store visit, incremental visits, visit lift), compelling visuals, insights and future recommendations
• Work directly with Sales and Ad Operations teams to recommend campaign optimizations for driving renewals and incremental revenue

Knowledge, Skills & Abilities

• Must have undergraduate degree in a related field or equivalent work experience
• Minimum of 4-5 years digital account management or digital sales planning experience
• Savvy with digital advertising in the areas of pricing, buying, and selling (CPM,CPC, etc.)
• Minimum of 1 year management experience, as this role manages the Associate Client Services Manager
• Experience with Excel, Word, PowerPoint and Google Drive
• Handle multiple tasks and work in a fast-paced, deadline driven environment
• High level of proficiency using Word, Excel, PowerPoint and Google Drive
• Hands-on experience with Google Ad Manager (DFP) and Campaign Manager (DCM)
• Experience with offline attribution tracking and methodology (Foursquare, PlaceIQ, etc.)
• Fundamental knowledge of digital email marketing
• Knowledge of SalesForce a plus
• Ability to pay close attention to detail and to understand written and oral instructions
• Ability to organize and schedule work effectively
• Effectively plan workload and follow through to completion
• Listen well and actively engage others to facilitate positive outcomes
• Prior Sales or Ad Agency experience

About PDI

PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain. 

Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Capital Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity.  The result will be a broader, more powerful, global company that serves customers across the entire supply chain.

PDI’s employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.profdata.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.

As a Customer Success Manager, you will be part of an Account Team, partnering with Onit’s customers on a day-to-day basis. You will partner with customers throughout their Onit journey to drive engagement, adoption, customer satisfaction – ultimately a best-in-class experience. You will take a consultative approach, in concert with the assigned Account Manager and other Onit SMEs with your assigned clients and offer guidance related to usage strategies that align to our customer’s ongoing business requirements.

Responsibilities

• Focus on operational-level engagement, including managing daily customer communications and collaborating with internal resources in support of customers
• Develop and maintain a deep understanding of customer business objectives and the configuration of the customer environment
• Support customer use of Onit products/services in an effort to drive high customer satisfaction and help the customer maximize their investment
• Achieve trusted advisor status through domain expertise and product knowledge
• Develop customer advocates to generate strong references, referrals and case studies
• Assist Support in the resolution of customer tickets in a timely manner
• Monitor assigned accounts for low usage and/or customer satisfaction concerns and take proactive action to reduce risks
• Support up-sell /cross-sell opportunities with Account Manager

Requirements

• Bachelor’s degree is required
• 3+ years’ professional experience in a similar or solution consulting role
• Highly organized, ability to multi-task and exceptionally responsive
• Strong communication and presentation skills, along with an ability to work with a broad range of clients with varying skillsets
• Excellent relationship building skills, as you will be required to interact with cross-functional team members throughout the company to advocate for customer needs
• Ability to comfortably engage in conversations related to enterprise-level software and how it’s used to address business requirements
• Ability to discuss technical concepts with non-technical stakeholders

Sherpany ist ein im 2012 gegründetes, international ausgerichtetes Unternehmen mit Hauptsitz in Zürich und weiteren Standorten in Berlin, Lissabon, Mailand und Wroclaw. Unsere Mission ist einfach: Wir geben unseren Kundinnen und Kunden Zeit zurück. Mit unserer Cloud/SaaS-Lösung digitalisieren wir das Sitzungsmanagement und erleichtern damit die Entscheidungsprozesse von Führungsgremien in ganz Europa.

Was Dich erwartet:

Du bist Teil eines 8-köpfigen Customer Success Management Teams, welches den Erhalt und Ausbau unseres Kundenportfolios sicherstellt. In dieser Funktion erhältst Du Einblicke in die Strategie und Bedürfnisse von Mittel- bis Grossunternehmen, welche quer über Europa und in allen Industrien angesiedelt sind.
Du machst unsere Kundinnen und Kunden vor Ort oder mittels Webinare mit unserer Software vertraut. Dabei gewährleistet du, dass die Kundschaft den Wert unserer Software versteht und hilfst ihnen, Sherpany optimal einzusetzen. Du stehst ihnen beratend zur Seite, holst laufend die Bedürfnisse ab und baust enge Kundenbeziehungen aus (Up-Selling). Zudem dokumentierst Du Customer Journeys im internen CRM und unterstützt das Team bei diversen Projekten.

Dieser Job ist für dich, wenn..

• du 3-5 Jahre Berufserfahrung im Bereich Customer Success Management, (Key) Account Management, Consulting und/oder Business Development mitbringst.
• du das Team mit deinem Knowhow in sorgfältiger Kundenbetreuung unterstützen willst.
• dir die Kommunikation mit Kundinnen und Kunden Spass macht und du gerne auf ihre Bedürfnisse eingehst.
• dir wie uns Teamgeist und gegenseitige Unterstützung wichtig sind.
• du in Deutsch auf Muttersprache-Niveau kommunizieren und verhandeln und dich in Englisch verständigen kannst.

Warum Du Dich für uns entscheiden solltest:

• Du bist Teil eines internationalen Unternehmens mit flacher Hierarchie, in welchem Du viel Eigenverantwortung übernehmen kannst und Deine Ideen immer willkommen sind

• Damit Deine Work-Life-Balance nicht zu kurz kommt, bieten wir flexible Arbeitszeiten, Home Office sowie die Möglichkeit auf unbezahlten Urlaub nach dem ersten Jahr bei uns
• Deine persönliche wie fachliche Weiterbildung ist uns wichtig, weshalb wir finanzielle Unterstützung bei Weiterbildungen, Trainings, etc. anbieten
• Wir arbeiten mit Apple Produkten; jede*r unserer Mitarbeitenden erhält ein eigenes MacBook; im Customer Success Management erhältst Du zusätzlich ein iPad.
• Zudem vergüten wir eine monatliche Telefonspesen-Pauschale sowie das Halbtax
• Last but not least: Unsere Unternehmenskultur bedeutet uns viel, deshalb organisieren wir regelmässig tolle Teamevents und pflegen ein werte-orientiertesMiteinander

Wir freuen uns, Dich bald bei uns zu begrüssen!????

Unser Bewerbungsprozess:

1. Schicke uns mit Deiner Online-Bewerbung (CV, Anschreiben und Arbeitszeugnisse/Diplome, sofern vorhanden)
2. Erstes Video-Interview mit Talent Acquisition Specialist (30-45 min.)
3. Zweites Video-Interview mit Hiring Manager & People Business Partner (60 min.)
4. Finales Interview: Lerne das Team und das Aufgabengebiet kennen
5. Angebot ????

Deine Ansprechperson für diese Stelle:

Majda Zuli
Talent Acquisition Specialist
majda.zuli(at)sherpany.com