Customer Success Manager Remote Jobs

14 Results

2d

Customer Success Manager

doxy.meRemote
Master’s Degree3 years of experienceDesign

doxy.me is hiring a Remote Customer Success Manager

Customer Success Manager - Doxy.me Telemedicine - Career PageMeet with customers regularly to undertake quarterly busine

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+30d

Customer Success Manager (LATAM)

iManageRemote
salesforceDesign

iManage is hiring a Remote Customer Success Manager (LATAM)

Customer Success Manager (LATAM) - iManage - Career PageGranting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for seconda

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+30d

Customer Success Manager

EgnyteRemote, United States

Egnyte is hiring a Remote Customer Success Manager

Description

CUSTOMER SUCCESS MANAGER
REMOTE – US

 

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 17,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

IconDescription automatically generatedInvested Relationships

IconDescription automatically generatedFiscal Prudence

IconDescription automatically generatedCandid Conversations

 

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 17,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

The Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a “Customers for Life” environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success.


WHAT YOU’LL DO:

  • Become a product expert including the technical workings and practical business application.
  • Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform.
  • Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.
  • Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.
  • Keep customers informed of process and procedural changes.
  • Manage resolution of escalated customer issues.
  • Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.


YOUR QUALIFICATIONS:

  • Demonstrated success managing customer relationships with preference in AEC domain
  • Demonstrated capability to identify and mitigate risk.
  • 3-5 years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience
  • Experience working across multiple, internal teams to resolve customer issues quickly and effectively.
  • Prior experience in AEC, life sciences, and financial services experience highly preferred.
  • Previous experience with tech companies, specifically SaaS solutions, preferred.
  • Excellent communication skills (writing, listening, phone).
  • A team player capable of high performance and flexibility working in a dynamic environment.
  • Travel required (estimate 25%).


COMPENSATION:
Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $75k - $85k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

  • Competitive salaries, comprehensive benefits & pre–IPO stock options
  • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
  • Paid holidays and sick time
  • 401(k) Retirement Plan (Traditional and Roth)
  • Health Savings Account (HSA) and Employee Assistance Program (EAP)
  • Paid Maternal, Paternal, and Adoption Leave to help you grow your family
  • Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
  • Gym, cell phone, and internet reimbursement
  • Free well-being apps such as Calm, Ginger, and Spring Health for Guardian are offered.
  • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more.
  • Your own Egnyte account with lifetime access


COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our recently launched global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

 
 #LI-AC1

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+30d

Head of Customer Success

UENIRemote job, Remote

UENI is hiring a Remote Head of Customer Success

The Head of Customer Experience will be responsible for driving customer satisfaction, retention, and growth for our SaaS subscription service. They will use user-interaction data to define the most effective customer success playbook, manage a team of agents and account managers, and oversee the implementation of tools to improve the quality, efficiency, and effectiveness of the customer success team. The primary objectives of this role will be to leverage the team to improve customer onboarding, increase customer satisfaction to drive upsells, increase customer retention on our subscription products, and maximize customer lifetime value.

You are an ambitious customer success professional, with a fire in the belly to make the customer win! 


This is a fully-remote role open between GMT-5 and GMT+2


Key Responsibilities:

  • Develop and implement customer success strategies for our SaaS product with a focus on improving onboarding, customer retention, upsells, and customer lifetime value

  • Leverage user-interaction data to optimize customer outreach and engagement

  • Manage a team of onboarding agents, customer success agents and account managers in making sure that each is accountable for customer satisfaction and customer retention

  • Run onboarding, customer success and account management within the budgetary constraints of our low-cost product (we have to run lean to keep our prices low)

  • Incorporate tools and technologies to improve team performance and achieve objectives

  • Recruit, train, and manage a remote team of agents and account managers dedicated to customer satisfaction, retention, and growth

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+30d

Associate Customer Success Manager

LiteraRemote, Pristina, Albania
salesforce

Litera is hiring a Remote Associate Customer Success Manager

Description

The Associate Customer Success Manager is an extremely strong multi-tasker who wants to grow their customer success experience and face one of the toughest challenges in the business. This role is part of our tech touch team, supporting a wide network of Litera’scustomers across multiple segments.

This role will combine a focus on pioneering high-volume customer success processes, strategies and messaging for many of our customers (over 12,000 law firms). You’ll take what we know works across our more hands-on customer base and work with CS leadership, revenue, marketing, and product to build a best-in class low-touch success model.

Ultimately your job is about executing the tech touch playbook, handling day-to-day account needs across the business line including responding to NPS feedback, addressing customer inquiries, and directing customers to the correct resource. You’ll also serve internally as the voice of the customer. Your success will be measured on NPS (happy customers) and Gross Retention (loyal customers).

Key Responsibilities

  • Respond to NPS feedback and apply learning to the responsibilities below to create a more efficient engagement strategy
  • Analyze inbound requests from small and corporate customers and provide timely communications to these same customers
  • Drive engagement across the small law base through automated strategies that help you develop and execute
  • Help build the playbook for our tech touch strategy and use sub playbooks in Gainsight to manage each scenario with groups of customers
  • Help shape future product trainings and resources by taking on feedback and sharing it with the customer enablement team
  • Work extremely closely with Customer Communications manager so that customers know exactly who to reach out to for what and are never without a voice
  • Represent small law/corporate customers and drive the awareness of key resources via omnichannel (social media, website, email, marketing, events, etc)

Key Requirements

  • Be able to embrace change with optimism and positivity!
  • Friendly, optimistic, and an extremely good communicator
  • Organized with the ability to multi-task with multiple customer scenarios
  • Experience managing large volumes of customers a benefit
  • Customer facing experience - Great written English skills
  • Technology-minded, comfortable with Salesforce, MS Word, MS Excel, and similar tools
  • Creative mindset to identify the needs of our customers, help work with the team to identify communication strategies, and execute on those strategies
  • Team player who is confident to share your own unique superpower

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Linjer is hiring a Remote Customer Success Manager

Customer Success Manager - Linjer - Career Page

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+30d

Strategic Customer Success Manager

SaaStrRemote
salesforcec++

SaaStr is hiring a Remote Strategic Customer Success Manager

Strategic Customer Success Manager - SaaStr - Career Page

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+30d

Customer Success Manager

Greenlight GuruRemote, Indiana, United States
salesforceslack

Greenlight Guru is hiring a Remote Customer Success Manager

Greenlight Guru is looking for an experienced Customer Success Manager to ensure customers achieve their desired outcomes when using our software.  The Customer Success team is responsible for the renewal and expansion of existing customer accounts and training and onboarding, periodic business reviews, the collection of product feedback, and reactive support.  


The Customer Success Manager will report to the Manager of Customer Success and is dedicated to a set of customers that comprise a book of business. You will be responsible for working hand in hand with sales to ensure a smooth transition from the sales process to the customer journey. You will also partner with our Medical Device Gurus, who serve as subject matter experts. At Greenlight Guru, we are looking for a candidate with a quota-carrying Customer Success background, preferably in the SaaS industry. Someone who is highly motivated with a “team player” attitude will be successful in this role. 


Responsibilities:

  • Host welcome calls with new customers to establish key milestones, set expectations, and uncover the customers’ desired outcomes. 
  • Work internally with sales to ensure a smooth handoff from the sales process to the customer journey. 
  • Coordinate customer training sessions to ensure the customer quickly sees the first value. 
  • Host periodic calls and quarterly business reviews (QBRs) to examine customer progress toward milestones, identify risk factors, and suggest areas of optimization and improvement  
  • Partner closely and coordinate with our Medical Device Gurus, who serve as subject matter experts for our customers.
  • Record customer feedback and product need and serve as an internal product advocate for the book of business.
  • Consistently update customer health and notes in relevant systems.
  • Identify and close opportunities for expansion and upsell and maintain a pipeline with an accurate forecast to grow the revenue from the existing book of business.
  • Accurately manage and forecast churn, renewals, and upsells
  • Manage the renewal and upsell contracting process 
  • Embody the company’s core values of true quality, innovation, and fanatical support
  • Adhere to process and the usage of critical systems, like Salesforce and Gainsight
  • Work closely with Sales, Product, Marketing, and Finance to ensure an ideal customer experience.
  • Be an agent of customer surprise and delight, going the extra mile to ensure true quality and fanatical support.


How we Measure Success in this Role:

  • Net revenue retention and renewal rate across the relevant book of business
  • Customer NPS for the book of business 


Requirements:

  • At least 2 years experience as a Customer Success Manager or Account Manager within a SaaS business
  • Proven track record of consistently attaining or exceeding a renewal and/or expansion quota 
  • A highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems
  • Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
  • Excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, in email, and eventually, in person
  • A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry
  • Ability to wear multiple hats and gracefully juggle varying customer needs and responsibilities
  • Tech-savvy and comfortable toggling between various SaaS tools 
  • Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus
  • Bachelor’s degree or equivalent required.


Benefits:

  • Co-workers who care deeply about our mission to spur medical device innovation
  • Flexible hours
  • Work from home options
  • Unlimited PTO
  • Health insurance (vision, medical, dental)
  • 3 months paid maternity leave
  • Disability insurance
  • 401k (with company match) 


This is a full-time, permanent position and may be remote or based out of our downtown Indianapolis HQ.


Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Airfocus GmbH is hiring a Remote Customer success manager (m/f/d)

Your mission
We're growing faster than ever and are on the lookout for a talented customer success manager to join our team. You will be responsible for continuously driving value for our customers by ensuring smooth onboarding, providing top-notch support, promoting product adoption, communicating best practices, uncovering upsell opportunities, and overseeing the renewal process.

If you're excited about pursuing a role in customer success and look forward to joining a collaborative team working in a fast-paced, ever-evolving environment, you'll be an ideal candidate for this role. 

What you'll do:

  • Own and drive the whole customer lifecycle.
  • Build strong relationships with our key customer stakeholders to understand their needs and ensure their success with airfocus.
  • Manage onboarding, drive adoption and engagement.
  • Secure customer renewals and identify upsell opportunities.
  • Participate in internal cross-functional improvement projects.
  • Manage & deliver best-in-class support.
  • Listen to user feedback and be the customer's voice in our company.
  • Educate our users by creating content for our help center.
  • Conduct live demos and training sessions online.
Your profile
  • +2 years of customer success or account management experience in a B2B software company. Previous experience in SaaS is a plus.
  • Exceptional written and verbal communication skills in English are required. Knowledge of an additional language is preferred.
  • You are proactive, organized, empathetic, collaborative, positive, and flexible.
  • Experience in product management or similar is a plus.
  • Based in Europe (CEST +/-2 hrs).
Why us?
  • Boost your personal development and gain new skills in an exhilarating space.
  • Competitive compensation based on prior experience.
  • Remote first team: Work from our cool HQ in Hamburg or anywhere in Europe - forever!
  • Flexible working hours.
  • Equipment support: MacBook Pro or notebook and monitor of your choice.
  • Learning budget: We enjoy learning and growing while working on hard problems together. Every year you can spend your learning budget on your professional development (courses, books, classes).
  • Healthy (and non-healthy!) snacks and beverages (if you're in Hamburg).
  • Annual airfolks meet-ups!
About us
At airfocus, we're reimagining the way teams make decisions. From how they prioritize their never-ending list of features, ideas, and projects to how they create beautiful yet effective roadmaps, the work we do is shaping the future of collaboration and strategy. To get there, we’ve brought together a collective of optimists and doers to tackle challenges along this ride. We believe in learning by doing – and that there is no better classroom than real-world experience.

We strive for product excellence, a superior user experience, and great storytelling because we believe those are the best ways to create value for our customers and employees. Our team is made up of talented individuals who are highly motivated to grow our company and themselves – and have fun in the process.

Join us and help shape an amazing company. From Hamburg, or wherever you best get stuff done.

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+30d

Customer Success Manager - Ireland

ClaravineRemote, , Ireland
remote-first

Claravine is hiring a Remote Customer Success Manager - Ireland

Who We Are 

At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns. 


What We Do

At Claravine we help large organizations solve difficult data consistency and accuracy problems, often within their marketing groups. We do this through The Data Standards Cloud, a web SaaS product that enables customers to set their own data standards and provide a way for their teams to validate their data. 


What You’ll Do

As a Customer Success Manager, you will be the main point of contact for our large enterprise and Fortune 100 clients and their ad agencies throughout their lifetime with Claravine. Using your experience with agency or enterprise ad ops and marketing workflows, you will coordinate directly with our enterprise and Fortune 100 clients to onboard them to The Data Standards Cloud, train them on best practices and answer day-to-day questions and escalations. We’re looking for a highly-effective communicator that can juggle the needs of many clients, prioritize effectively and role out improvements to our customer success processes at scale. 


What you'll do:


  • Manage all post sales activity with Claravine’s enterprise customers, including implementation of our platform and solution design.
  • Deliver exceptional customer experience through proactive communication, timely investigation of customer reported bugs and cross-functional collaboration with the right internal resources. 
  • Partner with internal product and engineering teams to provide input to feature improvements, validate new features, and roll out new features to customers.
  • Become a subject matter expert on The Data Standards Cloud and related integrations. Drive adoption of Claravine products through data insights. Share best practices and progress from baseline through the maturity curve.
  • Identify at-risk customers, and work with the extended Claravine team to create and execute on “get well” plans.


What you bring:

  • 3+ years experience in customer success, consulting, change management, or technical sales at an enterprise SaaS company. Agency experience is also a plus. 
  • Experience support large enterprise clients and their needs. 
  • Familiarity with technical integrations and APIs.
  • Understanding of digital marketing processes and ecosystem. Experience with Google Campaign Manager, Adobe Experience Manager, Adobe Analytics and/or Google Analytics.
  • Experience communicating, training, and presenting to customers. Excellent verbal and written communication skills are required.
  • Self-motivated, with strong organizational and time management skills. Ability to manage multiple projects at a time.



What We Offer

Benefits–We want the employee experience provided at Claravine to allow you to live your best life - inside and outside of work. 

  • Unlimited PTO, ten paid company holidays, and annual Winter Break
  • Top-notch medical, dental, and vision insurance
  • HSA, FSA, and Dependent Care FSA options
  • Generous parental leave policy & short term disability coverage 
    • 8 weeks 100% paid medical parental leave and 8 weeks 100% paid parental leave (that’s 16 weeks total for those delivering a child!)
  • 401k with match (100% of first 1%, 50% of next 5%)
  • Monthly technology stipend & one-time office equipment furniture stipend 
  • Annual, all-expense paid company events
  • This is a 100% Remote Position


Culture–We see you as a human with amazing capabilities, not as a cog in a machine. 

  • Opportunity to experiment and discover new ways of doing your job
  • Directly impact the entire company through your contributions
  • Speak up about breaking the norm—we’re listening
  • Transparently discuss the good, the bad, and the ugly because that’s where good solutions begin
  • Be an integral part of a growing, remote-first SaaS company


In this role, you will own the entire post-sales customer lifecycle, coordinating internally with Sales, Solutions Consulting, Product and Engineering to deliver an exceptional client experience. Strong organization and client-facing skills are required. 


Claravine believes in equal opportunity for all. All applicants will receive equal consideration for employment without regard to race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, or protected veteran status. No agency, please.

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+30d

Customer Success Manager - Netherlands

ClaravineRemote, , Netherlands
remote-first

Claravine is hiring a Remote Customer Success Manager - Netherlands

Who We Are 

At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns. 


What We Do

At Claravine we help large organizations solve difficult data consistency and accuracy problems, often within their marketing groups. We do this through The Data Standards Cloud, a web SaaS product that enables customers to set their own data standards and provide a way for their teams to validate their data. 


What You’ll Do

As a Customer Success Manager, you will be the main point of contact for our large enterprise and Fortune 100 clients and their ad agencies throughout their lifetime with Claravine. Using your experience with agency or enterprise ad ops and marketing workflows, you will coordinate directly with our enterprise and Fortune 100 clients to onboard them to The Data Standards Cloud, train them on best practices and answer day-to-day questions and escalations. We’re looking for a highly-effective communicator that can juggle the needs of many clients, prioritize effectively and role out improvements to our customer success processes at scale. 


What you'll do:


  • Manage all post sales activity with Claravine’s enterprise customers, including implementation of our platform and solution design.
  • Deliver exceptional customer experience through proactive communication, timely investigation of customer reported bugs and cross-functional collaboration with the right internal resources. 
  • Partner with internal product and engineering teams to provide input to feature improvements, validate new features, and roll out new features to customers.
  • Become a subject matter expert on The Data Standards Cloud and related integrations. Drive adoption of Claravine products through data insights. Share best practices and progress from baseline through the maturity curve.
  • Identify at-risk customers, and work with the extended Claravine team to create and execute on “get well” plans.


What you bring:

  • 3+ years experience in customer success, consulting, change management, or technical sales at an enterprise SaaS company. Agency experience is also a plus. 
  • Experience support large enterprise clients and their needs. 
  • Familiarity with technical integrations and APIs.
  • Understanding of digital marketing processes and ecosystem. Experience with Google Campaign Manager, Adobe Experience Manager, Adobe Analytics and/or Google Analytics.
  • Experience communicating, training, and presenting to customers. Excellent verbal and written communication skills are required.
  • Self-motivated, with strong organizational and time management skills. Ability to manage multiple projects at a time.



What We Offer

Benefits–We want the employee experience provided at Claravine to allow you to live your best life - inside and outside of work. 

  • Unlimited PTO, ten paid company holidays, and annual Winter Break
  • Top-notch medical, dental, and vision insurance
  • HSA, FSA, and Dependent Care FSA options
  • Generous parental leave policy & short term disability coverage 
    • 8 weeks 100% paid medical parental leave and 8 weeks 100% paid parental leave (that’s 16 weeks total for those delivering a child!)
  • 401k with match (100% of first 1%, 50% of next 5%)
  • Monthly technology stipend & one-time office equipment furniture stipend 
  • Annual, all-expense paid company events
  • This is a 100% Remote position


Culture–We see you as a human with amazing capabilities, not as a cog in a machine. 

  • Opportunity to experiment and discover new ways of doing your job
  • Directly impact the entire company through your contributions
  • Speak up about breaking the norm—we’re listening
  • Transparently discuss the good, the bad, and the ugly because that’s where good solutions begin
  • Be an integral part of a growing, remote-first SaaS company


In this role, you will own the entire post-sales customer lifecycle, coordinating internally with Sales, Solutions Consulting, Product and Engineering to deliver an exceptional client experience. Strong organization and client-facing skills are required. 


Claravine believes in equal opportunity for all. All applicants will receive equal consideration for employment without regard to race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, or protected veteran status. No agency, please.

See more jobs at Claravine

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+30d

Customer Success Manager - UK

ClaravineRemote, Greater London, United Kingdom
remote-first

Claravine is hiring a Remote Customer Success Manager - UK

Who We Are 

At the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery eventually led to a unique category solution that continues to redefine how top brands manage the digital experience. We are committed to helping our clients develop the data accuracy, depth, and consistency they need to deliver truly world-class digital experiences and marketing campaigns. 


What We Do

At Claravine we help large organizations solve difficult data consistency and accuracy problems, often within their marketing groups. We do this through The Data Standards Cloud, a web SaaS product that enables customers to set their own data standards and provide a way for their teams to validate their data. 


What You’ll Do

As a Customer Success Manager, you will be the main point of contact for our large enterprise and Fortune 100 clients and their ad agencies throughout their lifetime with Claravine. Using your experience with agency or enterprise ad ops and marketing workflows, you will coordinate directly with our enterprise and Fortune 100 clients to onboard them to The Data Standards Cloud, train them on best practices and answer day-to-day questions and escalations. We’re looking for a highly-effective communicator that can juggle the needs of many clients, prioritize effectively and role out improvements to our customer success processes at scale. 


What you'll do:


  • Manage all post sales activity with Claravine’s enterprise customers, including implementation of our platform and solution design.
  • Deliver exceptional customer experience through proactive communication, timely investigation of customer reported bugs and cross-functional collaboration with the right internal resources. 
  • Partner with internal product and engineering teams to provide input to feature improvements, validate new features, and roll out new features to customers.
  • Become a subject matter expert on The Data Standards Cloud and related integrations. Drive adoption of Claravine products through data insights. Share best practices and progress from baseline through the maturity curve.
  • Identify at-risk customers, and work with the extended Claravine team to create and execute on “get well” plans.


What you bring:

  • 3+ years experience in customer success, consulting, change management, or technical sales at an enterprise SaaS company. Agency experience is also a plus. 
  • Experience support large enterprise clients and their needs. 
  • Familiarity with technical integrations and APIs.
  • Understanding of digital marketing processes and ecosystem. Experience with Google Campaign Manager, Adobe Experience Manager, Adobe Analytics and/or Google Analytics.
  • Experience communicating, training, and presenting to customers. Excellent verbal and written communication skills are required.
  • Self-motivated, with strong organizational and time management skills. Ability to manage multiple projects at a time.



What We Offer

Benefits–We want the employee experience provided at Claravine to allow you to live your best life - inside and outside of work. 

  • Unlimited PTO, ten paid company holidays, and annual Winter Break
  • Top-notch medical, dental, and vision insurance
  • HSA, FSA, and Dependent Care FSA options
  • Generous parental leave policy & short term disability coverage 
    • 8 weeks 100% paid medical parental leave and 8 weeks 100% paid parental leave (that’s 16 weeks total for those delivering a child!)
  • 401k with match (100% of first 1%, 50% of next 5%)
  • Monthly technology stipend & one-time office equipment furniture stipend 
  • Annual, all-expense paid company events
  • This is a 100% Remote Position


Culture–We see you as a human with amazing capabilities, not as a cog in a machine. 

  • Opportunity to experiment and discover new ways of doing your job
  • Directly impact the entire company through your contributions
  • Speak up about breaking the norm—we’re listening
  • Transparently discuss the good, the bad, and the ugly because that’s where good solutions begin
  • Be an integral part of a growing, remote-first SaaS company


In this role, you will own the entire post-sales customer lifecycle, coordinating internally with Sales, Solutions Consulting, Product and Engineering to deliver an exceptional client experience. Strong organization and client-facing skills are required. 


Claravine believes in equal opportunity for all. All applicants will receive equal consideration for employment without regard to race, ethnicity, national origin, religion, sexual orientation, gender identity, disability, or protected veteran status. No agency, please.

See more jobs at Claravine

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Airfocus GmbH is hiring a Remote Head of Customer Success

Your mission
  • Develop the airfocus customer success strategy.
  • Lead and grow our customer success team.
  • Own and drive the whole customer lifecycle.
  • Build and manage relationships with key customer stakeholders.
  • Manage onboarding, drive adoption and engagement.
  • Understand the client's business needs and make sure they get the best customer's ROI possible.
  • Secure customer renewals and identify upsell opportunities.
  • Listen to user feedback and be the customer's voice in our company.
  • Conduct live demos and training sessions online.
Your profile
  • +4 years of customer success or account management experience in a B2B software company.
  • Exceptional written and verbal communication skills in English are required.
  • You’re proactive - you come and tell us what you’ll do, not vice-versa.
  • Experience in product management or similar is a plus.
  • Experience in leading teams.
  • You are located in Europe.
Why us?
You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.

  • Boost your personal development and gain new skills in an exhilarating space.
  • Competitive compensation based on prior experience. 
  • Remote first team: Work from our cool HQ in Hamburg or anywhere in Europe - forever!
  • Permanent contract and flexible working hours.
  • Equipment support: MacBook Pro or notebook and monitor of your choice.
  • Learning budget: We enjoy learning and growing while working on hard problems together. Every year you can spend your learning budget on your professional development (courses, books, classes).
  • Relocation support: Want to move to Germany? We work with a relocation agency that supports you in taking the necessary steps.
  • Healthy (and non-healthy!) snacks and beverages (if you're in Hamburg).
  • Annual airfolks meet-ups!
About us
At airfocus, we're reimagining the way teams make decisions. From how they prioritize their never-ending list of features, ideas, and projects to how they create beautiful yet effective roadmaps, the work we do is shaping the future of collaboration and strategy. To get there, we’ve brought together a collective of optimists and doers to tackle challenges along this ride. We believe in learning by doing – and that there is no better classroom than real-world experience.

We strive for product excellence, a superior user experience, and great storytelling because we believe those are the best ways to create value for our customers and employees. Our team is made up of talented individuals who are highly motivated to grow our company and themselves – and have fun in the process.

Join us and help shape an amazing company. From Hamburg, or wherever you best get stuff done.

See more jobs at Airfocus GmbH

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TalentMinded is hiring a Remote I would love to join 's awesome team as a Customer Success Manager!

Life is too short not to do awesome things with awesome people and clients

At TalentMinded, we want to change the face of talent acquisition through data-driven recruitment processes, employer branding, and direct industry insights. 

Who we are

At TalentMinded, our mission is to create a competitive advantage for our clients by helping them build their culture and hire the right people. We aren’t a recruiting agency! We are so much more. We are experts in our field, backed by over 20 years of experience with modern, intelligent and creative talent acquisition strategies. We are the first subscription-based full-service talent acquisition company in Canada. We provide our clients with end-to-end recruitment services from strategy to execution. That means we partner with our clients and work side-by-side with them to increase their employee value proposition and to ground their image in social media channels as transparent and forthcoming. These efforts lay the foundation for building a successful talent pipeline, driving better hiring manager engagement and better hiring outcomes.

Who we need

Reporting to the CEO & Co-founder, we are looking for new Customer Success Managers to join our team.

While we aren't hiring at this moment, there are exciting plans and opportunities ahead. We know how hard it is to find awesome people, so we're building out a pipeline of candidates, reviewing resumes, and touching base to let you know where we are at. We'll reach out to you when we're ready and set up interviews. We hire pretty quickly once things get moving, so we won't leave you wondering what happened.

If that sounds like it fits your life right now, keep reading and send us your details here. 

You may be looking for a new industry to apply your sales or account management skills, or you may be a Talent Acquisition Advisor wanting to focus on client relationships. Either way, if you are looking for a chance to build out and execute talent acquisition strategies by connecting people, ideas, data and technology, we want to connect with you. 

What’s in it for you

  • Work with small business processes and innovative tech. We are continuously seeking out smarter, better ways to work.
  • Awesome clients and a highly collaborative team. We work with fun, innovative clients that solve challenging problems across all sectors.
  • Career growth.Whether you move up to a bigger role here or take your experience elsewhere, you will learn and do more at TalentMinded in one year than you will anywhere else. Every moment is a teaching and learning moment here.

As the new Customer Success Manager, here’s how you will help us scale:

Take ownership of client satisfaction. You will be the constant point of contact in order to deliver seamless, high-quality customer experience for global clients. You will be accountable for all client updates and effective communications internally and externally, meeting deadlines that are conducive to different time zones and hours of operation. You will update your delivery team in real-time, sharing concerns or changes in scope and escalations with the CEO.

Increase client engagement. You will educate clients on the value of our approach, platform, and services. You will develop an understanding of client industry and market trends to proactively increase engagement and make recommendations that support their customized talent acquisition strategy. You will drive renewal and retention by demonstrating proven success and value.

Collaborate.You will partner with Talent Advisors and the Delivery team to ensure a smooth transition from client onboarding through to the renewal cycle. You will collect client feedback and provide recommendations to ensure maximum impact of our services and influence ongoing updates of our processes and strategy.

Here’s what you bring to the table:

  • The experience. You have experience in Client or Account Management, and proven success building out strategic growth and nurturing influential partnerships. You may have exposure to B2B sales or recruitment but we’re more interested in a customer-service focus, a growth-mindset, and a drive for continuous improvement. You have strong business acumen - and you can make things happen.
  • The people expertise. You are both a valued collaborator and an autonomous self-starter. You have exceptional communication skills and you aren’t afraid to pick up the phone or book an in-person meeting to ensure customer happiness. You can build and foster long-lasting and trusted relationships with internal and external teams at any level, guiding work, setting expectations, and managing conflict. You can remain objective and calm under pressure.
  • The technical skills.You have an appreciation for using technology to improve efficiency. You enjoy learning new tools quickly. You are comfortable using Google Suite (or MS Office and can adapt), and working with data insights (generated for you by our amazing BA team).
  • The curiosity. You continuously seek out creative solutions. 

How we track top performance:

  • Through hiring manager and candidate satisfaction.
  • Client retention - your success is our success. We win as a team!
  • Number of submissions to hiring manager interviews (conversion rates).
  • Offer acceptance rates.
  • Demonstrating our core values through every step of the process.

Here’s what you should know about TalentMinded:

  • We believe that recruitment is a critical business process; not just a function of HR. We do things differently and hold ourselves accountable to an incredibly high standard of delivering value to our customers.
  • We love technology but we also value the importance of human interactions. Our teams are highly collaborative and support each other.
  • We know recruitment can be like a roller coaster ride and there are highs and lows; it’s not a perfect science. Over the past year, we have shown we are resilient and even under extreme pressure and in the face of adversity we can overcome anything when we work together!
  • We have processes but we are agile and believe there is a balance between making things happen and following standard operating procedures.
  • We care about candidate experience - a lot.
  • We want you to grow with us - we are serious about your professional development and will teach you how to be more data and analytically minded, how to be a trusted advisor, how to recruit globally and more.
  • We’re thrilled to have been named an HRD Canada Best Place to Work 2022, recognized for going above and beyond in helping our employees navigate the COVID chaos.

TalentMinded is a focused, responsive environment where your ideas will be heard, often implemented and most importantly celebrated. 

To keep our teams healthy and thriving, we offer the following benefits:

  • Work where you work best - always. We are working 100% remotely and will remain that way forever. When we know it is safe, we will re-evaluate when and how we come together.
  • In addition to vacation time, 5 paid personal days to prioritize your mental health, a paid volunteer day for you to give back to your community and your birthday off.
  • An annual flexible, healthcare spending account.
  • An Employee Assistance Program, including 10 hours of mental health counselling each year.
  • $250 reimbursement for any office equipment or setup you need.
  • Educational reimbursement for programs that mutually support our objectives.
  • Peer-to-peer monthly recognition bonus for people who exude our values.
  • A Fitbit so you can join in our wellness contests and challenges.
  • Surprises - we've been known to send secret boxes filled with goodies to our teams.

More about why people join TalentMinded as a Talent Acquisition Specialist:

We 10X your recruiting experience. You will work with multiple companies in some of the most impactful industry sectors. The exposure and the type of recruiting you will do here would take years to achieve in a corporate environment. 

Global exposure.You will work with companies all over the world recruiting for positions up to the VP level.

Learning and development.You will learn more about how to use data to drive the recruitment process as well as innovative and modern recruitment strategies. You will learn new technologies - we use an extensive recruitment technology stack and are always looking for new tools to improve or automate our processes.

The people. We are a diverse and inclusive and collaborative group. We support each other and genuinely care about each other.

As an employer, our mission is to help develop the next generation of talent acquisition leaders. If you want to be part of that change, express your interest here and follow us on LinkedIn, Twitter and Glassdoor.

At TalentMinded, we recognize that not everyone takes the same path when it comes to building their skills. We value diversity of thought and of experience, and we are excited to hear from you! Hands-on experience, intelligence, innovation, a passion for learning, and a team-focused approach can combine to form the best set of qualifications. If you feel you meet most of the qualifications and you are excited by the possibility of helping us achieve our mission, take a chance and express your interest by applying now!

TalentMinded also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact candidateexperience@talentminded.ca for assistance

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