Customer Support Representative Remote Jobs

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Unit4 is hiring a Remote Regional Support Manager - North America

Job Description

What you will do

You will be responsible for the delivery of consistent support services to our customers for some of our core products (ERP/ERPx and others). You will ensure we demonstrate the appropriate levels of customer centricity in all that we do and that we focus our efforts on great customer outcomes. You will own the support relationships in your region with key accounts and act as a point of escalation when required.

As a Support Manager you will be expected to;

  • Ensure that all your support teams deliver an excellent and consistent customer experience
  • Ensure your teams are working efficiently and you are making best use of your resources
  • Produce service metrics that provide insight into areas for improvement
  • Build and own action plans for areas of improvement
  • Work with other global support managers on service improvement initiatives
  • Manage and own customer escalations & engagements alongside Account Managers and Customer Success Managers
  • Track performance against agreed metrics and use data to drive improvements
  • Ensure teams always work with agreed best practice
  • Support our Knowledge Management culture
  • Champion central initiatives to ensure adoption and improvement 
  • Teams development & employee retention

Key Metrics

The success of the role will be measured against;

  • Customer Satisfaction
  • Net Promoter Scores
  • Backlog
  • Productivity
  • Escalations
  • Knowledge (creation and usage) 

Qualifications

Your Approach

You will champion the customer experience and be an advocate of service excellence. You will promote collaboration between the other service teams in our global organization (Customer Support, Professional Services, Cloud Operations, Customer Experience, Success Engineering, Education, R&D, Sales). You will work closely with Service Improvement Team to ensure standards and processes are correct, up to date, understood and deployed accordingly. You will champion our continuous improvement philosophy and constantly look at ways in improving efficiencies.

Your profile

You will be a strong manager with a proven track record of delivering great customer outcomes. You will have built a support team previously and know how to manage resources to provide great outcomes. You will be resilient, working methodically across all support groups to ensure a consistent approach whilst showing empathy to those staff who are challenged by the new environment. You will be data centric, comfortable to update on your progress using appropriate reports and charts.

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8d

Technical Support Specialist

SuiteSpot TechnologyToronto, ON Remote
B2Bmongodbuiapi

SuiteSpot Technology is hiring a Remote Technical Support Specialist

SuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support, knowledge base and customer advocacy.

If this sounds like the right opportunity for you, apply today!

About SuiteSpot

SuiteSpot is a leading PropTech provider across North America. We were just named by Forbes as one of the top employers in our space. We are transforming the way rental real-estate is managed and operated at scale. Our maintenance operations and capital projects software eliminates waste, chaos, and unnecessary costs, making teams more productive, and properties more profitable.

Job Description

  • Support: Respond to incidents and provide technical assistance to end-users. Log all incoming incidents and requests as well as actions taken to resolve them. Experience with MongoDB and troubleshooting data intensive cloud systems is important.
  • Knowledge base: Maintain and improve knowledge of company-supported tools, applications, and reporting tools.
  • Validation: Help test new features in our cloud-delivered systems at all layers: Web UI testing, API endpoint testing and continuous integration systems

    Who you are

    • Experienced but yearning for more. You have 2-4 years of customer-facing/customer success/technical support, experience preferably in the B2B technology (SaaS), or solutions in a related discipline with average sales values at least in the low six figures.
    • Educator. You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
    • Great Communicator. You have concise, accurate, effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner
    • Problem Solver. You have the ability to understand complex customer requirements and how they can be addressed with the software solution.
    • Focused on Value. You focus time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
    • Self-assured. You are confident, assertive, and not easily discouraged. Colleagues respect you for your knowledge and ability to communicate clearly
    • Organized. You bring order to competing priorities and keep things clear, concise, and running smoothly.
    • Fun. You have a sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)

    Why SuiteSpot?

    • Proven technology ready to scale.
    • SuiteSpot is a fun place to work. We're a small team without big egos. We take our work very seriously but never take ourselves too seriously.
    • 5/5 star rating and excellent reviews on Glassdoor, & Monthly team social events (bowling, arcades, go-karting, team building, etc.)
    • Learning culture (we insist!).
    • Competitive compensation package
    • Medical, dental, and other health coverage
    • Remote work with a preferred location in Toronto, ON
    • Grow with us and be an early part of the success story!


    Only qualified candidates will be contacted directly.

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      15d

      Customer Support Specialist

      Retail ZiplineCanada Remote
      mobileslackiosandroid

      Retail Zipline is hiring a Remote Customer Support Specialist

      Zipline is looking for a Customer Support Specialistto help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate! This individual will be responsible for supporting our customers in the PST timezone.

      At Zipline, our Customer Support Specialists serve on the front lines by answering questions, resolving issues, responding to feedback, and troubleshooting technical problems through live chat (Intercom) and email. For this role, we are looking for someone who will provide gold-standard support for our growing customer base to ensure all their questions are answered in a timely manner.

      The Customer Support team works remotely in set shifts and for this role, we’re looking forfull-time Tuesday - Saturday from 9am - 6pm PST with a one-hour break. A large majority of the Zipline customer base is in the retail sector and as a result, holiday coverage and scheduling may be required (with additional compensation).

      If you are an empathetic, friendly, and outgoing person who is passionate about providing best-in-class customer support, then you are who we’re looking for!

      Key Responsibilities

      • Provide primary front-line support as a Tier 1 Customer Support Specialist
      • Promptly respond to customer questions, issues, comments, and feedback via Intercom live chat or email
      • Handle customer requests and questions with a thoughtful, friendly, and empathetic tone.
      • Immediately escalate technical issues and bugs to Tier 2 Customer Support Engineers
      • Collaborate with colleagues across the organization to find solutions to customer issues
      • Identify common issues and escalate them to management, along with possible suggestions for improvement, wherever possible
      • Maintain a polite, helpful, and professional manner at all times
      • Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
      • Familiarize yourself with new products and services as they are introduced
      • Attend training and meetings as required
      • Provide assistance with training for new Customer Support hires
      • Help create and maintain internal and customer-facing documentation

      Must-haves:

      • Availability to work Tuesday-Saturday from 9am-6pm PST
      • Flexibility to accommodate holiday coverage/scheduling (on a rotational basis with extra compensation)
      • Previous experience in a Customer Service role
      • Previous experience working at a SaaS or technology company
      • Experience with help desk software, such as Intercom, Zendesk, etc. is preferred
      • Proficiency with applications such as Slack, Basecamp, Zoom, GitHub, etc. preferred
      • Familiar with supporting applications on mobile and desktop experiences (namely Mac/Windows, iOS, Android, Different browsers)
      • Outstanding listening and writing skills; Clear, thoughtful, and friendly writing style
      • The ability to respond appropriately and quickly under pressure
      • Sound judgment and excellent problem-solving skills
      • A positive attitude and the ability/desire to build relationships with our users
      • A keen ability to translate complex concepts into simple and intuitive communication.
      • Team player with excellent collaboration skills to build relationships across the company -- both ours as well as our customers.
      • Demonstrates work behaviours such as self-motivation, dependability, adaptability, flexibility and dedication


      Nice-to-haves:

      • High school diploma/GED/Bachelor’s Degree
      • Retail experience is an asset, but not required
      • Previous experience working remotely
      • A passion for using gifs, emojis, and other razzle-dazzle in your written communications
      • A great sense of humour!

      Employee Benefits

      • Stock Options
      • Paid Flexible Time Off (including time off to care for family members, as well as Sick Time)
      • Paid Parental Leave Benefit
      • Group Health Insurance (Medical, Vision, and Dental) with a variety of PPO & HMO plans and a flexible spending account
      • 401(k) Retirement Plan
      • 100% Paid Life and Long-Term Disability Insurance

      The “Extras”

      • Remote Work: Join a flexible, effective remote team and work where you’re comfortable- literally anywhere! We’ve had Zipliners join us from vans, RVs, sailboats, and AirBnBs around the globe.
      • Computer accessories and office setup: There’s a science to being effective at home and we help you get there with the right equipment and accessories that you need.
      • Company off-sites: Most years we come together (IRL!). Past retreats were held in Santa Cruz, New York, Mexico City, Puerto Vallarta, and Costa Rica.
      • Education stipends: We believe in perpetual learning! If there’s a class that you want to take or a book that will help you expand your horizons, we’ll support it, as long as it fits within our team budgets.
      • Coffee Stipend: To encourage breaks and a change of scenery, we provide a small stipend each month to get you out of the house and relax at your favourite coffee spot.

      A note on our Flexible Time Off Policy - We don’t have a set number of “Days Off” at Zipline, and instead Zipliners request time off when and as they need it, under a Flexible Time Off Policy. Each request is then reviewed by your manager and a decision is made with all of the appropriate business considerations accounted for. Typically, we see Zipliners using 15-25 days per year, and it’s important to note that time off is not unlimited.

      We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal-opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.

      Got More Time, here’s more about Zipline!

      How do we work? Remotely. We have been 100% remote since the company was founded. We come together as a company every week for our Wednesday Socials, where the topic can be a classic “Standup” format, a micro-learning around burnout and mental health, followed by discussion, silly trivia…and anything in between! Some Fridays, we come together to learn from each other. One week it might be about opossum rescue. Another week it might be an update on our product roadmap or the results of our customer satisfaction survey. We are all expert Zoom navigators, and love the freedom of working from anywhere, using technology to connect.

      With Zipline, retail employees feel more connected, understand the role they play in the brand’s mission, and feel good about the work they’re doing. This is important to us because retail is one of America's most populous workforces but also one of the most underserved. Through Zipline, we can touch on one in four American workers whose jobs and needs are often underrepresented.

      We have made incredible progress but changing the industry is hard. We are well funded by leading venture capital firms like Emergence Capital and ready to scale. We need your help to improve how this 4.4 trillion dollar industry communicates with its store employees. Cumbersome, slow, and inefficient systems should not be the status quo.

      Help us retool retail, and Keep Today on Track™

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      Genesis is hiring a Remote Customer Support Specialist

      Привіт! Everhelp на зв‘язку!

      Everhelp - компанія екосистеми бізнесів Genesis. Ми аутсорсинговий support сервіс, який підтримує більш ніж 20 продуктів по всьому світу.

      В Everhelp ми створюємо next-gen Cusomer Success екосистему користувачам з усього світу. Ми забезпечуємо першокласне обслуговування клієнтів та дбаємо про все: від конфігурації, контролю та обслуговування до щотижневих звітів з усіма необхідними метриками.

      Компанію створили у 2021 році. За останній рік вона виросла з 2 до 60+ людей в команді. Наразі більшість наших співробітників знаходяться у безпеці, ми зберегли усі робочі місця, на додаток — продовжуємо посилювати нашу команду.

      Наша позиція:

      • Ми проти війни та невиправданої агресії.
      • Ми евакуювали співробітників компанії та їх близьких із зон бойових дій, допомогли в пошуку житла і забезпечили фінансовою підтримкою.
      • Забезпечили всю команду мобільними станціями та батареями.
      • Ми продовжуємо стабільно працювати для майбутнього України.

      Оскільки ми продовжуємо розширюватися, шукаємо відповідального Customer Support Specialist-а, який буде впроваджувати, розвивати та підтримувати високі стандарти якості обслуговування наших клієнтів у сферах EdTech та life-improvement.

      Твої задачі:

      -Комунікація з користувачами, робота з відгуками та скаргами за допомогою електронної пошти (система тікетів в Zendesk);
      -Багатозадачність у процессах, бо нам важливо, щоб ти обробляв кожен з ріквестів з однаковою самовіддачею;
      -Надання емпатичного та чуйного сервісу для задоволення потреб наших користувачів;
      -Консультування клієнтів компанії щодо продуктів, їх роботи та функціоналу через соціальні мережі.

      Про тебе:

      -Володієш англійською на рівні advanced/fluent: грамотна письмова і розмовна мова;
      -Маєш відмінні комунікативні навички: вмієш ввічливо, професійно та своєчасно вирішувати клієнтські скарги;
      -Вмієш працювати самостійно та у складі різних команд;
      Ти уважний, наполегливий та орієнтований на пошук рішень;
      -Гнучкий до графіка роботи (можливо, доведеться працювати в нічний час та у вихідні дні);
      -Маєш сильну трудову етику, а також швидко адаптуєшся до змін у динамічному бізнес-середовищі.

      Буде круто, якщо ти маєш:

      -Досвід роботи з основними CRM-системами;
      -Впевненість, ентузіазм і здатність керувати робочим навантаженням;
      -Бажання розвивати свої знання та вміння.

      Робота в Everhelp — це:

      -Чудова можливість почати свою кар’єру в IT з нуля та дорости до позицій С level’a;
      -Можливість долучитись до українського продукту та допомагати економіці нашої країни;
      -Безкоштовні тренування з бігу, футболу, баскетболу, волейболу та йоги, корпоративні знижки на абонементи в тренажерні зали.


      Не зволікай! Відправляй своє CV і приєднуйся до Everhelp.

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      +30d

      Customer Support Representative

      NewselaRemote
      Bachelor's degreesalesforcec++

      Newsela is hiring a Remote Customer Support Representative

      The role: 

      At Newsela, we believe in the power of Customer Support’s ability to shape the customer experience and amplify user voices. In this dynamic role, you will embody these vital roles as the first line of support for Newsela and Formative users. Your mission to guide them seamlessly through Newsela.com and Formative.com, untangling any confusion and smoothing out any bumps in their experience. Your passion for understanding user needs will drive you to uncover insights that will shape our products, implementations, and overall journey. Being a frontline powerhouse requires a customer-centric approach and an intrinsic motivation to stay ahead of the curve. As a self-driven individual who embraces change, thrives on continuous learning, and is motivated by navigating the dynamic layout of e-learning platforms, you will play a key role in the experience of Newslea and Formative users. Using a state-of-the-art customer relationship management tool, you will service customers via email and live chat, ensuring a comprehensive journey from initial contact to resolution. Reporting directly to the Manager of Customer Support, you’ll champion a customer-first mindset, positioning yourself as a Newsela and Formative frontline product expert. 

       

      Why you’ll love this role:

      • You’ll be a catalyst for Education. You will experience the profound impact Newsela and Formative products have on classrooms, firsthand. Your contributions will directly influence the engagement levels and learning experiences of students across the nation. 
      • You will connect with Educators. Your guidance will be a driving force in empowering Educators to navigate and optimize their use of Newlsea products. 
      • You embrace EdTech and e-learning. You are fueled by educational technology and enjoy diving into the intricacies of different platforms, and understanding how they integrate with Newsela products. 
      • You relish in high-impact, growth-provoking spaces and have an affinity for being at the forefront of industry trends, best practices, and customer experience. 

       

      Why you’re a great fit: 

      • You have 3+ years of experience in a customer support function 
      • You have 2+ years of IT experience
      • You have experience with education technology platforms or educational systems
      • You have experience with Customer Relationship Tools 
      • You have demonstrated success in meeting or exceeding general support OKR targets and goals, ensuring best-in-class experience is delivered during customer interactions 
      • You’re able to easily isolate issues and provide technical or navigational guidance to customers to achieve resolution 
      • You have the ability to balance empathy for customers with urgency in resolving their issues 
      • You do not shy away from complex technical issues, but challenge yourself to locate an answer 

       

      Base compensation range: $50,000 - $58,000. Total compensation for this role also includes a base salary, incentive stock options, and benefits. This compensation range may be adjusted based on actual experience. 

       

      About Newsela:

      Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

       

      Why you’ll love working at Newsela:

      • Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
      • Work From Home:Almost all of our roles are fully remote - tech stipend included!
      • Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
      • Time Off:Flexible PTO to recharge, including Sabbatical Leave
      • Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
      • Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
      • Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

      Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

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      +30d

      Customer Support

      ActivyWarszawa, Poland, Remote
      c++

      Activy is hiring a Remote Customer Support

      Opis oferty pracy

      Jeśli chcesz mieć realny wpływ na otoczenie, szukasz pierwszej lub dodatkowej pracy z misją, masz łatwość w obsłudze cyfrowych rozwiązań i komunikacji, to jest to właśnie oferta dla Ciebie!

      Jako Customer Support będziesz dbać o satysfakcję użytkowników aplikacji poprzez odpowiadanie na ich zapytania i rozwiązywanie ewentualnych problemów. Dodatkowo będziesz wspierać zespół Activy w codziennej pracy z klientami biznesowymi - to kilkaset dużych firm z Polski i nie tylko.

      ✅ Twoje główne zadania: 

      • Odpowiadanie na pytania uczestników firmowych wyzwań sportowych i rozwiązywanie problemów technicznych
      • Wsparcie pozostałych członków zespołu w pracy z klientami biznesowymi, np. w formie weryfikacji uczciwości zapisanych przez uczestników aktywności
      • Koordynowanie pierwszych mniejszych projektów
      • Przeprowadzanie analiz, wyciąganie wniosków oraz proponowanie rozwiązań

      ✅ W Activy czekają na Ciebie:

      • Praca w formie hybrydowej - Ty decydujesz, czy chcesz pracować w biurze, czy zdalnie (natomiast na okres onboardingu i pierwszych tygodni pracy zapraszamy serdecznie do biura ul. Kolejowa 5/7 w Warszawie). Możliwa jest też forma całkowicie zdalna po odbyciu onboardingu :)
      • Elastyczne godziny pracy - możesz połączyć pracę ze studiami lub innymi dodatkowymi zajęciami. Preferowana dostępność w miesiącach marzec-kwiecień to ok. 15 h/tygodniowo, maj-wrzesień to ok. 20-25 h/tygodniowo.
      • Jasny plan wynagrodzenia - stawka godzinowa 28 zł brutto, posiadając status studenta brutto = netto.
      • Praca z młodym zespołem - bez dziadersów, prawdziwy "młody, dynamiczny zespół" :)
      • Nauka korzystania z narzędzi używanych w pracy biznesowej, sposobów komunikacji, najlepszych praktyk w pracy z klientami i użytkownikami aplikacji mobilnej
      • Samorozwój w godzinach pracy - kursy online, szkolenia wewnętrzne, np. Freshdesk, Metabase, AI
      • Uczestnictwo w rozwijaniu aplikacji mobilnej
      • Kompleksowy onboarding - szkolenia, zapoznanie się z aplikacjami i naszym modelem biznesowym, nauka korzystania z narzędzi niezbędnych do pracy
      • Przyjazna i otwarta atmosfera startupowa w niedużym młodym zespole

      Kwalifikacje

      ✅ MUST HAVE - jak buty do biegania

      • Biegłość technologiczna — korzystanie na co dzień z aplikacji mobilnych, AI (np. Chat GPT), praktyczna znajomość nowoczesnych technologii
      • Wysoka komunikatywność, łatwość w nawiązywaniu kontaktów
      • Biegła znajomość polskiego (język podstawowy) oraz angielskiego w mowie i piśmie
      • Zaradność, odpowiedzialność, samodzielność
      • Umiejętność planowania projektów i własnej pracy

      ✅ NICE TO HAVE - jak błotniki rowerowe w deszcz

      • Umiejętności analityczne - znajomość Excela na poziomie min. podstawowym
      • Zainteresowanie sportem lub technologiami/aplikacjami wykorzystywanymi w sporcie (np. do śledzenia treningów)

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      InMotion Hosting is hiring a Remote Technical Support Specialist

      Technical Support Specialist - InMotion Hosting - Career Page
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    • +30d

      Customer Support Associate

      WoltWarsaw, Poland, Remote
      c++

      Wolt is hiring a Remote Customer Support Associate

      Opis oferty pracy

      Szukamy osób na pozycję Customer Support Associate, które dołączą zdalnie do naszego zespołu!

      Twoje obowiązki:

      • Gotowość i elastyczność: Potrafisz pracować zarówno w godzinach porannych, jak i wieczornych czy w weekendy, wspólnie z zespołem w systemie zmianowym. Jesteśmy czynni cały dzień i pracujemy 7:00 - 02:00, więc możesz dawać klientom profesjonalne wsparcie o każdej porze w tych godzinach! 
      • Energia: W naszym Supporcie nie ma monotonii, a żeby osiągnąć wiele w swojej roli, musisz wiedzieć jak samodzielnie się motywować, wpadać na kreatywne rozwiązania, a także posiadać znakomite umiejętności interpersonalne, które pomogą Ci w budowaniu relacji z naszymi klientami, restauracjami i Partnerami (kurierami). Jeśli łatwo Ci to przychodzi, czekamy na Twoje zgłoszenie!
      • Dbałość o klientów: Nasz zespół w Wolt wie, że kontakty z klientami służą czemuś więcej, niż po prostu rozwiązaniu bieżącego problemu. Naszą misją jest zadbać o klienta tak, by nie było wątpliwości, że ma się do czynienia z najlepszym zespołem wsparcia w Polsce ????
      • Współpraca: Pracuj w zespole, w którym każdy jest jedyny w swoim rodzaju. Gramy wspólnie z innymi zespołami, zajmującymi się Operacjami i Produktem - razem rozwiązujemy problemy, błędy i omawiamy wszelkie ciekawe sprawy.
      • Komunikacja: Rozmowa jest podstawą pracy na pozycji Customer Support Associate. Płynna komunikacja z naszymi Partnerami, klientami i sprzedawcami jest kluczowa, tak samo jak odpowiednie dostosowanie tonu swoich wypowiedzi do sytuacji.
      • Humor i życzliwość: Nie boimy się figlarności, wykorzystujemy nasze poczucie humoru i dobre chęci, by klienci mogli poczuć się jak wśród swoich!
         

      Benefity:

      • ????  Prywatna opieka zdrowotna
      • ☕️ System kafeteryjny MyBenefit
      • ???? Karta Multisport - 3 różne rodzaje (Light, Classic, Plus) - dostępna w ramach Kafeterii MyBenefit
      • ???? 26 dni urlopu
      • ???? Dodatkowy dzień wolny z okazji urodzin
      • ???? Świetne biuro przyjazne zwierzętom,  w samym centrum Warszawy, które odwiedzasz co kilka miesięcy
      • ????????Produkty i usługi firmowe w obniżonych cenach dla pracowników
      • ???? Spotkania integracyjne i imprezy firmowe
      • ???? Owoce i napoje w biurze
      • ????Employee assistance program - program, który oferuje praktyczne informacje i porady na różne tematy nie tylko Tobie, ale także Twoim najbliższym, na przykład członkowi rodziny

      Kwalifikacje

      • Płynna znajomość języka polskiego i możliwość pracy z użyciem języka angielskiego (B2)
      • Możliwość pracy w godzinach pracy Obsługi Klienta - 07:00-02:00
      • Doświadczenie w pracy z klientem mile widziane
      • Umiejętność szybkiego uczenia się, przykładając przy tym uwagę zarówno do szczegółów, jak i większej perspektywy
      • Wielozadaniowość - możliwość zajmowania się kilkoma interakcjami  symultanicznie i bezproblemowe określanie ich priorytetu
      • Gotowość do pracy! Nastawienie na rozwiązywanie problemów szybko i trafnie w prędko rozwijającym się  środowisku

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      +30d

      Customer Support Specialist

      HomewardRemote (anywhere in the U.S.)
      remote-firstsalesforce

      Homeward is hiring a Remote Customer Support Specialist

      About Homeward

      Homeward aims to take the “what ifs” out of homebuying by creating financial products that buyers and sellers use to get certainty and convenience in the real estate market. We’re a fast-paced, remote-first, real estate start-up that partners with agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move — no matter the market. We offer bundled services across offers, Mortgage, and Title, making buying a home more seamless. 

      Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer’s home with his own life savings. Today we offer four services -- Buy with Cash, Buy Before You Sell, Sell Before You List, and Backed by Cash, in the 7 states we serve -- Texas, Georgia, Florida, Colorado, Arizona, Oregon, and Washington.

      As a remote company, we anchor to our three core values as a collective way to care for each other, represent our work, and reinforce our mission to make homebuying more accessible for all. Those are: The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them

      About the opportunity

      As part of the Homeward Support Team, you’ll be on the front lines to ensure our customers and agents have an amazing experience with Homeward. We are seeking team members with a strong desire to provide incredible customer service. This role will partner with cross functional teams to ensure the agents and customers have answers to their questions during peak work hours in addition to off hours.  

      We are building a team to ensure our partners and clients are taken care of around the clock. We know how exciting buying a home is; let’s make sure we make it the best experience possible! 

      Note: This is a temporary, full-time, three-month, hourly position and will require weekend availability. This team works 7 days a week 8 am - 8 pm in all active markets.  This role is not eligible for visa sponsorship.

      In this role you will:

      • Answer and route incoming calls from the Homeward main line from 8AM to 8PM in all active markets.  
      • During normal business hours, route calls to the appropriate team member. 
      • During evening and weekend shifts, handle calls as needed to get the customer answers while other team members are out of the office.  
      • Become an expert in all Homeward processes to be able to support agents and customers. 
      • Proficient understanding of Salesforce to provide necessary support of contract management
      • Strong ability to read and understand contracts and Homeward offer instructions for states assigned. 
      • Review incoming contracts to ensure accuracy and work with agents to correct any items needed while providing excellent service.  
      • Work within internal systems to ensure the customer is approved for the offer their agent has submitted prior to signing.  
      • Review & Sign all incoming contracts and amendments.
      • Strong technical skills to manage workload and communication in multiple platforms
      • Attend weekly 1-1 with Team Lead or Manager
      • Attend regular team syncs and trainings
      • Log detailed and accurate notes, and keep systems and records up to date
      • Proficient in e-signature programs such as Docusign, Authentisign, and dotloop

      What you’ll bring:

      • An intrinsic desire to serve customers and provide a delightful, seamless experience
      • Keen attention to detail
      • Exceptional organizational skills
      • Impeccable written and verbal communication skills 
      • Strong time-management and project management skills
      • An ability to remain calm and focused under pressure
      • The drive to be a part of innovation and a growing team
      • Call center or customer service experience preferred
      • 1+ years real estate, mortgage, or prop-tech experience preferred

      Pay and benefits

      • Compensation: $28/hr
      • Remote-first environment (our Headquarters are in Austin, TX)
      • Company-wide bonus

      Value-Driven Employee Experience

      THE GOLDEN RULE.It’s simple: Treat others the way we want to be treated. Whether we’re dealing with colleagues or customers, we don’t prioritize money or growth over people, and we practice empathy at every opportunity.

      CALM FOCUS.We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

      ONE TEAM, ONE DREAM.Big problems require big solutions. We look at our customers’ experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title. 

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      +30d

      Senior Customer Support Representative

      InvocaRemote
      sqlsalesforcec++

      Invoca is hiring a Remote Senior Customer Support Representative

      About Invoca:

      Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 400 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

      About the Role:

      We are looking for a Senior Customer Support Representative to join the Invoca Support organization. This person will be responsible for providing assistance to Invoca clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction. 

      The Senior Customer Support Representative acts as the point of escalation for the tier 1 support reps. They assess both client issues and internally created tickets that cannot be handled by tier 1 and require more in-depth troubleshooting. If no solution is available, senior support takes the lead in escalated cases and knows where to go for higher-level technical assistance.

      You Will:

      • Manage inbound support requests from clients using a queuing system.
      • Monitor inbound phone calls for prompt assistance and resolution.
      • Conduct thorough product training sessions via phone and web conference tools.
      • Participate actively in quality assurance tests for new products, ensuring high standards.
      • Rotate in off-hours support to provide continuous assistance to clients.
      • Collaborate with Customer Success Managers and internal teams to address and resolve customer issues efficiently.
      • Consistently deliver on work commitments and proactively communicate with stakeholders regarding any arising issues.
      • Create, review, and maintain Knowledge content within the platform to ensure accuracy and relevance.
      • Demonstrate leadership abilities by remaining calm under pressure and being flexible to adapt solutions when plans change.
      • Proactively seek out self-development opportunities and learn from mistakes for continuous improvement.
      • Quickly diagnose the root cause of customer problems and possess familiarity with common systems Invoca integrates with.
      • Independently own escalated/tier 2 cases, guide others, and lead minor projects with tangible deliverables.
      • Act as a valuable resource for the Support team by facilitating internal team training, joining escalated calls, creating documentation for edge cases, and providing backup support for on-call and queue management when necessary.

      You Have:

      • 2+ years of successful customer support role - email and phone.
      • Possesses a positive outlook and real passion for assisting clients every single day
      • Detail oriented with and excellent interpersonal skills
      • Strong written and verbal communication skills
      • Proficient in Microsoft Excel
      • Proficient in APIs and SQL
      • + A team oriented individual who has a desire to help their colleagues succeed by providing constructive feedback and acts as a resource prior to escalating to tier 3 teams (PS)

      Bonus Qualifications:

      • Hands-on experience with CRM and software support.
      • Ability to confidently read and troubleshoot JavaScript.
      • Experience with Google Ads, Analytics, Facebook Ads, Salesforce Sales & Marketing Cloud, and Microsoft Ads.

      Salary, Benefits & Perks:

      Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

      • Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
      • Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
      • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
      • Stock options - All employees are invited to ownership in Invoca through stock options.
      • Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
      • Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
      • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
      • Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
      • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
      • Position Base Range - $26.44 to $32.69 Salary Range / plus bonus potential
      • Please note, per Invoca's Covid-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

      DEI Statement

      We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

      #LI-Remote

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      Handshake is hiring a Remote Support Specialist, Contract

      Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

      Location:Remote (U.S. Only - AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, WI) 

      Hours:Monday through Friday, 8am - 5pm in your time zone (unless otherwise noted in hiring process). PST time zone availability is a priority at this time.

      Your impact:

      Handshake is looking to bring on a Support Specialist, Contractor to provide support to our employer, student, and career services users. This role is a 6 month contract with the possibility of contract extension or conversion to our permanent Support Specialist role upon evaluation of fit for the role and company needs. If you are resourceful and attuned to detail, love digging into a complex and technical product, building strong relationships with customers and team members, and solving a wide variety of questions, bugs, and workflow needs - this is the role for you! 

      You will work closely with our Support Team to provide efficient and effective support and contribute to an overall seamless experience for users. You will help unblock our users, share trends and learnings with the Support Team, and continue to improve the customer experience and our team operations.As an advocate for our career centers, students, and employer users, you’ll improve the Handshake user experience and make an impact on our mission to democratize opportunity.

      Your role:

      • Contribute 40 hours per week during our business hours, Monday through Friday. Provide amazing email and phone support to Handshake customers via internal ticketing systems. Your day-to-day will consist of:

        • 90%: resolving questions, bugs, feedback, and general inquiries. See daily averages below:

          • Ticket Volume: ~20 - 30 email tickets per day

          • Phone Volume: ~10 calls over a 4 hour daily phone shift

        • 5%: attending team meetings (1-3 per week)

        • 5%: completing administrative tasks (emails, checking daily announcements, training, etc.)

      • Note: email and phone tickets will involve highly technical troubleshooting and workflows, building and troubleshooting custom reports, and making sure to provide tailored, personal responses while building relationships

      • Use app demo environments, troubleshooting tools, help center, team communication channels, and internal documentation systems to find the quality answer for a wide range of users

      • Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience

      • Be both a support specialist and an experienced consultant for users of the Handshake platform

        Utilize internal tools to manage issues between Customer Support, Customer Success, Product, and Engineering

      Your experience:

      • Location:if working from home, you must be located in AZ, DC, CA, CO, FL, GA, ID, IL, IN, MA, MD, ME, MI, MN, NC, NM, NV, NJ, NY, OR, PA, SD, TN, TX, VA, WA, or WI.

      • Technical Aptitude:Ability to learn technical tools and concepts quickly

      • Resilience: Comfort with change and ambiguity.We’re a growing startup and always refining processes, tools, etc!

      • Teamwork:Connects with teammates and actively builds a sense of community on Support and with other teams. Collaborates with manager and team on daily or weekly guidance on ticket workflows and prioritization.

      • Communication:Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language. 

      • Results oriented and ownership:Ability to maintain or exceed ticket and quality goals. High level of self accountability and integrity for processes and metrics. 

      • Passion for the problem:Desire to help give people the chance to build the career they want, no matter where they're from or what school they attend

      • EQ:A strong sense of empathy with users of our products and cross functional partners 

      • Critical Thinking:High attention to detail and ability to troubleshoot with limited information and a clear plan of action. 

      • Expertise and Curiosity:Retains knowledge, shows ability to partially solve issues independently, and asks questions to increase personal knowledge. Isn’t afraid to do independent research on third party tools and systems to find answers.

      • Growth Mindset:Positive, eager to learn, utilizes resources, takes and gives feedback, connects with support team and key cross team stakeholders.

      • Diversity and Inclusion:Eagerness to contribute to and help build a diverse and inclusive team and exhibit these values internally and externally with customers or users.

      • Coverage:Can provide a regular schedule to provide consistent assistance to users. Based in the U.S. and is not a current student. 

      Bonus areas of expertise:

      • ZenDesk experience

      • Programming, IT, data analysis or computer science courses, major or certifications

      • EdTech or Higher Edu, customer service, leadership background, majors, courses, certifications

      • Previous experience working in an Enterprise SaaS Customer Support team at a fast-paced startup or hypergrowth tech company, or customer focused position involving technical knowledge of a company's products and services

      • Relevant experience in cross - functional communicationor close partnerships with various teams (Success, Sales, Product etc)

      Compensation range: 

      Remote: $25 per hour

      For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

      About us

      Handshake is the #1 place to launch a career with no connections, experience, or luck required. The platform connects up-and-coming talent with 750,000+ employers - from Fortune 500 companies like Google, Nike, and Target to thousands of public school districts, healthcare systems, and nonprofits. In 2022 we announced our $200M Series F funding round. This Series F fundraise and valuation of $3.5B will fuel Handshake’s next phase of growth and propel our mission to help more people start, restart, and jumpstart their careers.

      When it comes to our workforce strategy, we’ve thought deeply about how work-life should look here at Handshake. With our Hub-Based Remote Working strategy, employees can enjoy the flexibility of remote work, whilst ensuring collaboration and team experiences in a shared space remains possible. Handshake is headquartered in San Francisco with offices in Denver, New York, London, and Berlin and teammates working globally. 

      Check out our careers site to find a hub near you!

      What we offer

      At Handshake, we'll give you the tools to feel healthy, happy and secure.

      Benefits below apply to employees in full-time positions.

      • ???? Equity and ownership in a fast-growing company.
      • ???? 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
      • ???? Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
      • ???? Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
      • ???? Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
      • ???? Financial coaching through Origin to help you through your financial journey.
      • ???? Monthly internet stipend and a brand new MacBook to allow you to do your best work.
      • ???? Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
      • ???? Free lunch provided twice a week across all offices.
      • ???? Referral bonus to reward you when you bring great talent to Handshake.

      (US-specific benefits, in addition to the first section)

      • ???? 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
      • ???? All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
      • ???? Lactation support: Handshake partners with Milk Stork to provide a comprehensive 100% employer-sponsored lactation support to traveling parents and guardians.

      (UK-specific benefits, in addition to the first section) 

      • ???? Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
      • ???? Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
      • ???? Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
      • ????️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.

      (Germany-specific benefits, in addition to the first section)

      • ???? 25 days of annual leave + we have a Winter #ShakeBreak, a one-week period of Collective Time Off across the company.
      • ???? Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
      • ???? Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
      • ????️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.

      For roles based in Romania: Please ask your recruiter about region specific benefits.

      Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.

      See more jobs at Handshake

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      +30d

      Technical Support Manager

      Live PersonIndia (Remote)

      Live Person is hiring a Remote Technical Support Manager

      LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

      At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

      Overview:

      The Regional Support Manager will be a significant contributor to the success of LivePerson Global Support and would be based out of India. You will ensure that Service level agreements are achieved to deliver an outstanding customer experience. Main collaboration in this role will be with the different Support, Engineering, and Production teams and external partners of our Top Accounts.

      You will report to the Regional Support Director

      You will:

      • Manage the daily operations of Support teams, ensuring the successful path for resolution or escalation from either Customers or the LivePerson global teams.
      • Develop customer focussed communication processes, emphasising empathy and providing the best possible outcomes, even when immediate solutions are not available.
      • Implement continuous improvement of the existing software applications and architecture and ensure quality deliverables.
      • In collaboration with our global managers, develop long-term customer support strategies to scale us.
      • Establish quality metrics and standards for the support teams, identifying challenges and opportunities for improvement.
      • Manage communication and escalations of strategic customer issues, ensuring successful resolutions.
      • Conduct regular 1:1 meetings with team members, providing constructive feedback and supporting their skills development.
      • Ensure the successful onboarding and development of Technical Support Engineers.
      • Evaluate knowledge ramp-up opportunities to ensure advanced skills in the latest technologies used by LivePerson.
      • Collaborate with senior leaders to implement operational improvements and ensure that our customer experience remains excellent.
      • Advocate for customers within LivePerson, representing their needs, feedback, and requests in different forums.
      • Foster high employee satisfaction within the teams.
      • Promote and work frequently with cross-functional teams on global projects, develop close relationships with Engineering and Product management teams, ensuring SMEs are well versed on the relevant products and services.
      • Analyse customer data to identify trends and patterns, and provide feedback to the support team and management
      • Participate in 24/7 on-call duties, and be available for unforeseen situations that require close monitoring and attention.
      • Develop career opportunities for the team members.
      • Be open to work during US work hours

      Skills and Abilities 

        • You are someone with a willingness to make changes to improve operational efficiency through innovation and adopting new ideas and practices.
        • Must be customer-oriented, promoting empathy throughout, and dedicated to collaboration.
        • Leadership and people management skills, including experience coaching team members
        • Ability to adapt to change and manage it well.
        • Ability to work and partner with all levels of management internally and with customer organisations your team support.
        • Available to step in and manage a crisis internally and with customers, in a 24/7 fashion.
        • Flexibility to work beyond regular hours from time to time.

      You have:

      • B.A. or B.Sc. in a related field- Computer Science or Engineering, or an equivalent combination of education and experience.
      • Minimum of 8 years of customer-facing experience, with at least 5 years in a SaaS, CCaaS company, or related industry/field.
      • 1-3 years of management experience, leading teams of technical support engineers.

      Benefits:

       

      • Health: medical, dental, and vision
      • Time away: vacation and holidays
      • Development: Generous tuition reimbursement and access to internal professional development resources.
      • Equal opportunity employer
      • #LI-Remote



      Why you’ll love working here:

      As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 



      Belonging at LivePerson: 

      We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

       

      We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.




       

      Apply for this job

      +30d

      Customer Support Specialist

      CipherHealthRemote - United States
      remote-firstsalesforceDesignc++

      CipherHealth is hiring a Remote Customer Support Specialist

      About Us

      CipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.

      CipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. 

      Customer Support Specialist

      As a CipherHealth Customer Support team member you will be a resource for our customers and a key technical resource internally. You will be responsible for solving end user support tickets, directly assisting nurses and doctors out in the field using CipherHealth solutions. You will also have the opportunity to collaborate with different departments internally to improve the customer experience, to configure different product solutions, and to ensure projects are delivered on time. We are a highly collaborative, good-humored, and hardworking team who cares about using technology to improve patients’ lives.

      Responsibilities

      • Address customer queries accurately and efficiently, leveraging your subject matter expertise in CipherHealth solutions
      • Facilitate superior customer communication, prioritizing assignments to meet urgent deadlines
      • Prepare comprehensive procedures in an easily-digestible format for team reference
      • Configure our solutions using the CipherHealth platform for different customer use cases
      • Collaborate with the Customer Success and Product teams in the development and design of creative solutions
      • Create both customer-facing and internal collateral supporting our solutions

      Requirements

      • Adept problem-solving skills with the ability to deconstruct advanced concepts
      • Exceptional attention to detail and unwavering commitment to excellence
      • Strong understanding of CRM systems (Familiarity with Salesforce Service Cloud is a bonus)
      • An enthusiastic mindset for delivering outstanding support experience to our customers
      • Comfort in coordinating and delivering on numerous technical projects with varied stakeholders
      • Innovative thinking with the capacity to determine (in technical terms) diverse stakeholders' requirements
      • Independent working style, capable of making informed decisions with minimal supervision
      • Stellar teamwork attitude with effective written/verbal communication skills; ability to connect with both technical and non-technical teams, demonstrating strong empathy and evaluating risks

      Nice-to-haves

      • Familiarity with SaaS-based technologies
      • Prior work experience in a user-facing support team
      • Experience in executing data interfaces and integrations, including SFTP, HL7, SSO, etc.

      How We Invest In You

      • Compensation: Competitive/equitable salary, bonus or commissions, and equity
        • Base Salary range: USD $65,000 -$75,000 annually
      • Healthcare that begins on your first day:
        • Generous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)
        • HSA/FSA plans
        • Short and Long-Term Disability
        • Life and Personal Accident Insurance
        • $40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases
        • Weekly virtual yoga classes
        • Employee Assistance Program (EAP)
        • Adoption Assistance
      • Retirement: 401(k) at three months of employment — with a match upon enrollment!
      • Time away:
        • Discretionary PTO + 13 paid holidays
        • Parenthood: Competitive paid parental leave and flexible return to work policy
      • Recognition:
        • Generous Employee Referral Program - earn cash for each employee referral that is hired
        • Yearly Cipher-versary stipend
        • Ci-Phives - receive public kudos and gift cards from peers and managers
      • Culture:
        • CARE2 Values
        • Bi-Weekly All Hands Meetings
        • $30/employee monthly “Fundowment” for team bonding events
        • Employee Resource Groups such as Rainbow Room and BIPOC Group
        • Yearly donations to organizations that contribute to a more equitable world
        • Weekly Lunch & Learns and robust onboarding / training programs
        • Remote-first team: $50 per month reimbursement in your check for WFH expenses
        • You’ll receive a new Macbook laptop, other hardware, and company swag upon hire
      CipherHealth has a duty to provide and maintain a workplace that is safe and free from health hazards. In addition, we have a customer base that holds the highest standards in promoting public health. To protect against infectious diseases, which may be mitigated through vaccinations, we have implemented a vaccination policy that applies to all employees. All employees must either:
      • establish that they have received the “designated vaccine(s)“; or 
      • obtain an approved exemption as an accommodation.

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      +30d

      Customer Support Specialist (Mexico)

      KaratRemote (Mexico)
      slackc++

      Karat is hiring a Remote Customer Support Specialist (Mexico)

      We're Karat, the world's largest interviewing company.

      Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

      Come join ourCustomer Experienceteam

      Our Customer Experience team is committed to delivering a premier, fair and enjoyable interview experience for our customers. As the front line of Karat’s live interview support, you will help refine our core product by providing insights and feedback from online interactions with candidates and Interview Engineers.

      What you will do

      As a Customer Experience Specialist at Karat, you will provide clear and prompt front-line support via chat and email to a variety of customers.

      The schedule for this position will be Sunday - Tuesday and Thursday - Friday from 6:30 am CT - 3:00 pm CT. We are only looking to hire individuals based in Mexico for this position.

      • Provide support and guidance via email and chat within existing SLAs to inbound inquiries. 
      • Ensure responses are within team guidelines and the communication reflects company brand and values. This includes helping navigate general public inquiries to the right internal team as-needed.
      • Work with Karat’s community of Interview Engineers and Quality Control Engineers to accurately portray software engineering candidates’ interview results.
      • Advocate on behalf of candidates within the organization to ensure their needs and concerns are addressed promptly and effectively.
      • Collect and track feedback from candidates and Interview Engineers to gain insights into their experiences.
      • Share feedback from email and chat inquiries to ensure team processes are continuously improved.

      The experience you will bring

      • 3+ years of professional experience in customer service or customer support in an environment that is fast-paced and dynamic
      • Experience working in a remote environment preferred
      • Strong fluency in written and spoken English
      • Experience with customer management and communication software (preference for GSuite, Slack, and Zendesk) required
      • History of high performance in a metrics-driven environment
      • Strong demonstration of reliability, organization, and attention to detail
      • Ability to exercise compassion and empathy with distinct audiences

      Legal Employment Statement 

      Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.


      Learn more about us

      Statement of Inclusivity:

      In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.

      We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.

      If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.

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      +30d

      Customer Support Specialist

      Wizer IncOTHER, OTHER, Remote
      qa

      Wizer Inc is hiring a Remote Customer Support Specialist

      Job Description

      An ideal candidate for us is a person who enjoys and thrives in a startup environment, efficiently communicates with the team, and puts in their energy along with others to make the best cybersecurity product worldwide! We are a small team that is going to grow a lot this year, so there is a lot of career and technical growth opportunities for the right person.

      Job responsibilities:
      * Responding to customer queries in a timely and accurate way, **via email **
      * Identifying customer needs and helping customers use specific features
      * Reporting product malfunctions
      * Follow up with customers to ensure their technical issues are resolved
      * Internal communication with QA and Development teams
      * Gather customer feedback and share with our Product, Sales, and Marketing teams
      * Assist in training junior Customer Support Representatives
      * Update our internal databases with information about technical issues and useful discussions with customers

      Qualifications

      Requirements:
      * Experience as a Customer Support Specialist or similar CS role for 1 year
      * Familiarity with our industry is a plus
      * Experience using help desk software and remote support tools
      * Understanding of how CRM systems work
      * Excellent communication and problem-solving skills
      * Multi-tasking abilities
      * Patience when handling tough cases

      Personal skills:
      The well-organized and detail-oriented person with good communication skills

       

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      +30d

      Customer Support Associate

      RevalizePoznań, Poland, Remote
      salesforce

      Revalize is hiring a Remote Customer Support Associate

      Stellenbeschreibung

      We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.

      Responsibilities:

      • Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
      • Provide support for incoming queries and issues related to the company’s proprietary software solutions
      • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
      • Adhere to established customer service and documentation standards
      • Solve and respond to first-level support requests and escalate issues as required
      • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

      Qualifikationen

      Required Skills & Abilities

      • Strong interpersonal and communication skills
      • Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
      • Ability to be consistently productive while working remotely
      • Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
      • German and English language proficiency (spoken and written)
      • Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
      • Ability to excel in a high-paced ever-changing environment

       

      Preferred skills and abilities:

      • Experience in use of 3D CAD systems strongly preferred
      • Working knowledge of Salesforce preferred
      • Understanding of networking topologies & protocols

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      PurpleRain is hiring a Remote Customer Support Quality Manager

      Job Description

      Our team is very small and friendly.

      Hours: Extremely flexible - you can work any weekdays/weekends.

      All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. 

      We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. 

      Primary Responsibilities 

      - Manage a team of customer support executives
      - Train them in best practices
      - Making sure all support tickets are handled as per SLA
      - Developing new training modules
      - Understanding issues and improving knowledgebase
      - Maintain metrics & documentation

      In addition you will also be handling direct support queries 

      - Use online software to answer customer questions via email & chat
      - Help customers solve a wide variety of issues 
      - Solve problems creatively 


      Qualifications



      - Excellent written communication skills 
      - Strong sense of empathy 
      - Previous experience with web-based customer support tools 
      - Not a requirement, but a decent sense of humor doesn't hurt :)
      - Experience with SaaS
      - 3+ Years experience in Customer support



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      +30d

      Customer Support Associate - Canada

      Elation HealthCanada - Remote
      jirasalesforce

      Elation Health is hiring a Remote Customer Support Associate - Canada

      At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to help to enable every patient to the highest quality of care. Since inception, we’ve been focused on building a delightful world-class customer experience that empowers physicians to focus on delivering phenomenal care to patients. 

      Description of the Role

      The Customer Support Associate’s main responsibility is to be the first level of support for our customers. Customer Support Associates are responsible for answering common troubleshooting and how-to questions about the Elation and Passport applications via email or phone. Customer Support Associates collaborate internally with other members of the team, as well as other customer facing teams. Customer Support Associates are attentive to detail, can manage multiple tasks at a time, have strong collaboration skills and are highly empathetic when working with our customers. 

      Roles and Responsibilities

      • [80%] Field common first response customer and patient cases and cases:
        • Managing daily support ticket volume, ensuring each customer is provided a response within 24 hours and resolution within 3 business days.
        • Responsible for covering urgent-ticket shifts to assist providers who are blocked from caring for their patients and need immediate assistance.
        • Responsible for an in depth understanding of the Elation and Patient Passport applications. Most support tickets will require basic troubleshooting skills and the ability to point customers towards our resources.
        • Foster trusted relationships with our graduated users by addressing customer service requests through email, phone or screen share
      • [20%] Collect pertinent information from customers and escalate complex cases to Senior Customer Support Associates
      • Participate in weekly urgent shift rotations after three months in the role
      • Participate in 2 to 3 weekend/holiday on-call rotations per year

      Personal Qualifications

      • Manages time effectively and works independently, self-starter
      • Strong desire to learn new material and thrives in an ever changing environment
      • Detail oriented and able to manage multiple tasks at once
      • Ability to think critically and make sound decisions with inputs from customers and available resources
      • Collaborates effectively with both customers and internal teams
      • Empathetic in their approach to work, and passionate about the user experience we support
      • Demonstrates strong written and verbal communication skills, professionalism
      • Effectively ascertains when work requires escalation to leads or manager
      • Bachelor’s degree or equivalent experience
      • 1+ years of experience in a customer service, customer-facing or healthcare environment preferred
      • Familiarity with Salesforce & Jira platforms is highly preferred

      Salary Range: $47,500 - $51,000 CAD


      Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

      We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

      Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.


      As a healthcare technology company whose mission is to support primary care providers and frontline healthcare workers, and as a tight-knit company where we have the utmost concern and care for our team members, Elation Health has adopted a Mandatory COVID-19 Vaccination Policy. 

      This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities.

      We will not require any candidates to be vaccinated in order to interview for our open positions, but all new hires at Elation will be required to share a copy of their vaccination certification or present documentation to request an exemption. 

      In compliance with the EEOC, any team member in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must provide People Ops (hr@elationhealth.com) with appropriate documentation. For a medical exemption, we require a doctor’s note, and for a religious exemption, we require a note from the team member outlining the request.

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      +30d

      Bilingual Customer Support Specialist

      SamsaraRemote - Mexico
      3 years of experiencesalesforce

      Samsara is hiring a Remote Bilingual Customer Support Specialist

      Who we are

      Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

      Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

      Recent awards we’ve won include:

      Glassdoor's Best Places to Work 2024

      Best Places to Work by Built In 2024

      Great Place To Work Certified™ 2023

      Fast Company's Best Workplaces for Innovators 2023

      Financial Times The Americas’ Fastest Growing Companies 2023

      We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

      Click hereto learn more about Samsara's cultural philosophy.

      About the role:

      Samsara is looking for growth-minded, results-driven Bilingual Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Trilingual Customer Support Specialist is to help support Samsara's rapidly-growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. 

      You should apply if:

      • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
      • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
      • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
      • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

      Click hereto learn about what we value at Samsara. 

      In this role, you will: 

      • Help Customers with a wide range of general inquiries on billing issues and questions
      • Handle customer questions about contract renewals and cancellations
      • Solve customer issues and escalations about Samsara products and services
      • Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests
      • Ability to prioritize work queue and backlog in addition to incoming customer requests
      • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction
      • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
      • Hire, develop and lead an inclusive, engaged, and high performing team

      Minimum requirements for the role

      • 1-3 years of experience in a customer-facing role within a contact center environment 
      • Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
      • Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
      • Strong problem-solving skills and a proven ability to deliver a positive customer experience
      • Exceptional communication skills to effectively communicate with a wide range of customers
      • Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels
      • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud)
      • Proficient with macOS

      An ideal candidate also has:

      • Ability to work flexible hours (nights and weekends) - Schedules are assigned based on the needs of the business, you must be willing to work the assigned schedule (5 days a week, 8-hour shift with 2 continuous days off) 
      • Experience supporting service requests in billing, RMA, cancellations, and renewals
      • Experience supporting telematics systems, ELDs, and hours of service compliance is a plus
      • Spanish and/or French fluency is a plus

      At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

      Benefits

      Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

      Accommodations 

      Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

      Flexible Working 

      At Samsara, we haveadopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company. 

      Fraudulent Employment Offers

      Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

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      +30d

      Technical Support Manager

      WM ReplyKraków, Poland, Remote
      Bachelor's degreeB2BDesignazure

      WM Reply is hiring a Remote Technical Support Manager

      Job Title: Technical Support Manager

      Location:Hybrid working – Based in Kraków with the flexibility to work remotely.


      Help empower millions to achieve more by joining a world-class Microsoft consultancy.


      WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our mission is to empower people to achieve more through technology. Specifically, we focus on Microsoft 365 and improving the employee experience through tools like Teams, Power Platform and SharePoint.


      WM are part of the 9,000 strong Reply group with offices in London (HQ), Chester, Manchester, Milan, Frankfurt, Kraków, Chicago, and Auckland. Across all locations we believe WM has a very special culture – one that treasures the unique, breeds entrepreneurship and celebrates the geek.

       

      We are seeking a Technical Support Manager to lead and grow our fantastic team in Kraków. 


      This role requires a combination of management skills, hands-on technical expertise to support our clients with Modern Workplace (M365 & SharePoint) solutions, and the ability to identify and lead projects that enhance the overall support offering. 


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