OpenPhone is on the mission to build the world's best calling and messaging app for professionals and businesses. With over 10,000 paying customers already, we are aiming to be the #1 communications app for the 130 million professionals in North America.
Our founders are previous engineers and product managers at companies that have built software for over half a million businesses. We are backed by the industry’s best venture firms including Y Combinator, Slow Ventures, and Garage Capital, with an amazing list of advisors from Asana, Facebook, Google, and more.
Do you love helping customers?
Do you thrive in autonomous, fast-paced environments? Do you want to make a major impact at a high-growth startup?
As the Technical Support Specialist at OpenPhone, you’ll work autonomously to help troubleshoot and resolve tricky situations and product bugs. Alongside your team, you will work to assist hundreds of customers weekly, making sure they get the most out of using OpenPhone by answering any questions and troubleshooting technical issues.
You'll also collect product insights to help the engineering and design teams create the best product for our users. Here is a post about how we do it if you're curious. While your core responsibilities revolve around helping customers, you'll also work on projects to design and scale our customer experience team.
Here are some things you'll do
There's no such thing as a 'perfect' candidate. We're looking for an optimist with grit and determination, who is excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply to us even if you don't 100% match the exact candidate description.
OpenPhone is a new type of business phone. Our mission is to help people communicate better and be more productive.
We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd.
We're a distributed team working from San Francisco, Seattle, Ottawa, Moscow, Manila, Phoenix, and Sydney.
We are committed to creating an inclusive workplace that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Front-end: React, React Native, Swift, Java, Kotlin
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We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet).
We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
We have not launched publicly yet, but we're already working with amazing companies, such as Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet).
We’re building the next generation of enterprise software and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better (we haven’t shared much publicly about what we’re building yet, but we’ll be more specific once we meet). We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have not launched publicly yet, but we're already working with amazing companies, such as Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft (and many others which we cannot name yet). We are now building the foundation of our Go To Market team. We've only taken the first step towards a much larger opportunity. In short, it's the perfect time to join ????
As one of our first Customer Support hires, you will provide onboarding and ongoing support for our customers ranging from small startups to public companies. Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This also means that there is a lot to learn. Your main goal will be educating our customer base and turning as many of them as possible into advanced users of our products.
Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:
Our technology stack is: TypeScript (frontend & backend), Node.js, React, Apollo GraphQL, Postgres, Redis.
We don’t require previous experience with these, but experience with and a love for typed languages are helpful!
We care a lot about optimizing our tools and automating workflows as it allows us to work with smaller teams. You should share that enthusiasm and be excited to contribute.
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Are you a seasoned customer support professional who wants a job that serves a larger purpose? Are you interested in making a meaningful, life-changing difference for millions of students?
Digication is changing the way students learn from the ground up. Instead of rote learning through lectures and tests, Digication allows students to create online portfolios - collaborative and safe learning spaces - to encourage project-based learning. Campuses report that sustained ePortfolio usage leads to higher levels of student success, including significant increases in pass rates, GPA, and retention rates. Digication is now being used by students at over 6,000 K-12 and Higher Education schools.
We work remotely and employees are distributed but more importantly we work as a team, with direct access to the company founders. We are self motivated, hold ourselves accountable for our work and commitments. Although we work with a sense of urgency, we don’t like cutting corners. Integrity is more important for us then profitability (although we are profitable!). We are not a “work hard/play hard” startup but responsible adults with diverse backgrounds and interests who take our mission, our clients and our lives seriously. We value personal growth and learning over titles and salaries.
We are expanding our instructional technology team and are looking to add a valuable member to our team as a US-based Customer Support Specialist to aid institutions in implementation and ongoing support.
We are looking for a high energy, enthusiastic individual who loves working with people and with technology to better education and enrich the lives of students, teachers and alumni. The position of Customer Support Specialist is vital to the success of each of the schools we work with through implementation and the development of long-term collaborative relationships.
You and your fellow Customer Support teammates will work together to provide coverage of our support desk. Your part-time regularly-scheduled work hours will be evening and weekend hours, for a total of 25 hours per week. You can work your scheduled hours from anywhere with a consistent high-speed internet connection. Weekly Digication team meetings are not required with this role, but additional team meetings and/or smaller group meetings may be needed to meet project goals. Otherwise your main role is working as part of the Customer Support team to ensure coverage of our online Support Desk, ZenDesk. We provide support to our customers 7 days a week, so for this role evening (depending on your time zone) and weekend hours will be required.
Respond and troubleshoot customer-generated tickets, calls, and emails with appropriate solutions
Escalate urgent and complex issues to senior team members
Assist with projects such as video editing, blogging, photo editing, documentation and training creation as projects arise and time allows
Up to 25 hours per week, $20/hour
Gym membership or wellness reimbursement of up to $50.00/month
Enthusiasm, energy, professionalism and the ability to work remotely with a fast-paced cooperative team
Experience in higher education required
Experience with educational technology required
Strong written communication skills
Excellent presentation skills, both in-person, on the phone and via web conference
Strong prioritization, organizational and project management skills
Strong knowledge of Google Docs, Word, PowerPoint and Microsoft Excel
Basic HTML skills preferred
Familiarity with Digication a major plus
Familiarity with Zoom, Asana, Slack, and Zendesk a plus
Link to Digication ePortfolio required to complete application - we'll provide you further instructions when you submit your application.
If you think you would be a great addition to our team please apply using the link below.
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HonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. This position is on our QSR System Support team. We serve national brands like Chick-fil-A, Krystal, Burger King, Popeye's, Shane's as well as dozens of smaller local clients. They are looking for someone who is hard working, and demonstrates exceptional customer service skills. We strongly believe that it is important that we serve our clients well. Some of the essential duties include diagnosis and troubleshooting issues for Point of Sale Systems (Aloha, SICOM & RPOS and others), diagnosis and troubleshooting of networking issues, wired and wireless, and diagnosis and troubleshooting of Windows 7 and 10 Operating Systems.
The job will be four, 10 hour shifts and the exact shift will be determined soon.
**This is a remote/work from home position.**
Essential Duties and Responsibilities:
Additional Duties and Responsibilities:
Candidate Requirements include:
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Fluent Home is an established and always-growing home automation company. We are proud to help customers across North America live safer and more convenient lives. Coupled with our commitment to customer service and family values Fluent is one of the best places to work and grow. We don’t just call ourselves a team—we act like one. That means we’ll do whatever it takes to help you succeed.
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At Oddle, Every meal matters. We aim to connect food makers & food lovers.
We are proud of what we can offer to help restaurants to grow and manage their sales – not only with our technology, but also with our data-guided marketing expertise to improve their performance while using our online ordering system. We connect to food lovers with Oddle Eats a directory with favourites curated by us. There is more to what we want to achieve.
Our Customer Support team prides ourselves in delivering a world-class customer service to our clients, be it restaurant owners who we're partnering with, or consumers who enjoy decilous food from our partners. You will be part of a regional team supporting our customers in the Singapore market.
What you'll be doing
Who we're looking for
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Who we are:
We are a technology company that wants to make the world a better place through telemedicine, enabling health care providers to conduct secure video visits with their patients. Soon we will have a million users spanning the globe who then visit with tens of millions of patients. We have hubs in Charleston, Salt Lake City, Rochester, Kiev, and London. We're entrepreneurial, dedicated, and community-minded in spirit. We want to deliver the best possible telemedicine experience for our users and their patient population.
Life insurance, 401(k) match, PTO, Medical, Vision, and Dental insurance
Who you are:
You will be part of our Solo Provider team which is focused on providing the best product experience to the largest segment of doxy.me customers. You will be responsible for supporting doxy.me users via Intercom (our CRM) and Aircall (our Phone Support platform), and helping resolve any issues they encounter with our platform. You will work very closely with our team serving as the voice of the customer to ensure we are providing world-class service, reporting back from the front lines of what you see and hear on a daily basis.
Important note: You will be able to work a full time schedule that may span evenings, weekends and/or holidays as our providers need us.
How you will contribute:
Your required talents:
Minimum qualifications to respond to this posting:
We can’t wait to meet you!
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Wizer is a Boston based B2B cybersecurity product company that was founded 2.5 years ago and already has 8000+ companies from all over the world using it. We believe that cybersecurity is becoming an essential people’s skill and our mission is to make cybersecurity accessible for everyone, everywhere. Wizer approaches security training in a unique and modern way, using microlearning techniques and provides its users with engaging content, including video materials, games, and phishing simulations.
An ideal candidate for us is a person who enjoys and thrives in a startup environment, efficiently communicates with the team, and puts in their energy along with others to make the best cybersecurity product worldwide! We are a small team that is going to grow a lot this year, so there is a lot of career and technical growth opportunities for the right person.
* Responding to customer queries in a timely and accurate way, **via email **
* Identifying customer needs and helping customers use specific features
* Reporting product malfunctions
* Follow up with customers to ensure their technical issues are resolved
* Internal communication with QA and Development teams
* Gather customer feedback and share with our Product, Sales, and Marketing teams
* Assist in training junior Customer Support Representatives
* Update our internal databases with information about technical issues and useful discussions with customers
* Experience as a Customer Support Specialist or similar CS role for 1 year
* Familiarity with our industry is a plus
* Experience using help desk software and remote support tools
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* Multi-tasking abilities
* Patience when handling tough cases
The well-organized and detail-oriented person with good communication skills
● Decent salary (discussed during the interview);
● Regular assessments and salary reviews;
● Usual 8×5 day working schedule(no overtime);
● Annual paid vacations (15 working days per year);
● Paid sick leave (5 working days per year)
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Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. Vitu currently operates in California, Oregon, Illinois, Indiana, Pennsylvania, Florida and Virginia.
The Customer Support Representative position is held by a dynamic, highly-motivated and organized individual with superior attention to detail and excellent customer service to our Vitu clients. The potential candidate will need to interpret, apply, and explain Interstate process and error resolutions. The ideal candidate would have knowledge of vehicle title and registration in multiple states or license and title experience.
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We want to radically improve how we humans communicate with each other. Our first step at Ava is to empower 450M deaf and hard-of-hearing people to live in a fully accessible world.
Every day, millions of people are excluded from conversations because they cannot hear what others say well. Our CEO Thibault grew up in a Deaf family & witnessed firsthand how the world was not accessible for them. Together with our CTO Skinner — deaf since age 2 — Thibault co-founded Ava to make live captioning of conversations as easy as turning on captions on TV.
Our small but fast-growing team has reinvented AI-based speech recognition technology to be in service of people who need it the most. We dream of a 24/7 accessible world, without any communication barrier.
Empower the Deaf & hard-of-hearing community
What if you could truly help millions of people live happier and connect more easily to the world around them? And, at the same time, through the conversation with them co-create the future that they have always dreamed of? That's the unique opportunity we offer you at Ava's small and unconventional customer success team. You will partner with our Sales team to solidify ongoing client relationships that increase adoption and retention.
Why this Role?
So... what will you do as a Customer Support Representative at Ava?
You'd be perfect for this role if:
All your information will be kept confidential according to EEO guidelines.
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