As great enthusiasts and active contributors to the open-source blockchain communities Protofire help builders and providers of decentralized infrastructure, protocols and applications, to bootstrap the demand and supply sides of their markets, and accelerate mass adoption.

We help startups with protocol & smart contract engineering, high-performance trusted data feeds (oracles), and awesome developer tools (SDKs/APIs).

Since we started in 2016 we’ve had a chance to contribute to the development of many top projects in the blockchain ecosystem, including Maker, Chainlink, Tezos, Gnosis, The Graph, Filecoin, Synthetix, Avalanche and more. Apart from that we are running one of the biggest indexer nodes in the Graph Network, participating as bridge relayers and validators helping projects and networks to further decentralise their infrastructure.

Requirements

• 3-5+ years in marketing, growth, or product marketing roles, ideally within B2B SaaS or startup environments
• Proven expertise in managing multi-channel demand generation, ABM, and content marketing
• Strong analytical mindset, with experience in using data to inform decision-making and optimize campaigns
• Excellent communication and leadership skills to influence cross-functional teams
• Proficiency in marketing automation platforms (e.g., HubSpot, ClickUp) and CRM systems (e.g., Salesforce)
• Familiarity with tools like Bing/Google/Facebook Ads, LinkedIn, WordPress, ClickFunnels, Mailchimp, Snov.io,  and other digital platforms
• Knowledge of Web3 tools (Etherscan, Ethermail, Hypelab, Dune, AdEx, Coinzilla, Slise, Addressable, Fuul, Layer3, Boost, POAP, Guild, PartyDAO, Warpcast, Debank, Frens, Towns, Orb Club, etc.) would be a huge plus
• High level of ownership, proactive problem-solving, and the ability to thrive in a fast-paced, early-stage environment
• Comfortable managing complex projects, with a structured approach to ambiguous problems
• Startup experience in venture-backed environments
• Web3/DeFi experience is a huge plus

Responsibilities

• Design and execute a social media strategy aligned with the company’s brand, audience, and business goals.
• Implement the latest social media trends and best practices to innovate and enhance the company’s presence.
• Craft comprehensive marketing strategies that align with growth objectives and market needs, focusing on both product and brand marketing
• Create multi-channel demand generation campaigns including Email, LinkedIn, X(Twitter), Telegram, Discord, Farcaster, Ethermail, digital advertising (Facebook, TikTok, Google, Bing, Brave, Etherscan, Slide, Relayer, Coinzilla), and events
• Collaborate with sales and delivery teams to ensure cohesive and effective strategies
• Conduct competitor and market research to enhance product positioning and inform the marketing strategy
• Develop persona-specific messaging and create high-impact content and sales enablement resources
• Manage paid marketing campaigns across channels such as LinkedIn, Google Ads, and other social platforms.
• Regularly run experiments to improve ROI and report on campaign performance.
• Utilize data-driven insights to refine marketing tactics, experiment with new growth strategies, and optimize the marketing tech stack.
• Build and manage full-funnel pipeline reporting, sharing insights to accelerate learning cycles.
• Identify, establish, and nurture strategic partnerships that align with company goals, driving mutual growth through collaborative initiatives, joint marketing efforts, and continuous relationship management.

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Job Description

What you get to do in this role: 

The Technical Architect, Healthcare and Life Sciences is a technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best practices – all to accelerate and drive customer business outcomes. 

What you get to do in this role: 

• Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. customizations. 
• Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 
• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. 
• Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology 
• Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts. 
• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 
• Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. 
• Create and maintain architectural documents, process flows, database structures and other technical documentation. 
• Work with other members of your ServiceNow team to provide a great experience for our customers. 
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 
• Juggle multiple and complex projects/initiatives 
• Promoting continuous improvement practices for delivery/engagement materials 
• Supporting specific sales activities when required 
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 
• Collaborate with team members 
• Up to 50% travel annually, driven by customer needs and internal meetings 

Qualifications

In order to be successful in this role, we need someone who has: 

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems 
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
• Knowledge of Healthcare and Life Sciences Best Practices in the following areas; Patient Management, Device Management, Health Insurance Processes, Service Management. 
• Strong understanding of leading CRM tools and related systems. 
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
• Ability to adapt to different situations  
• Proven team player and team builder 
• Ability to gain government clearances 

Certification Requirements:  

Required ServiceNow Certifications or achieved within first 90 days: 

• Certified System Administrator (required or must achieve within the first 60 days) 
• Certified Implementation Specialist – Customer Service Management  
• Certified Application Developer 

Required ServiceNow Industry Certifications achieved within the first year: 

• Healthcare and Life Sciences for Implementers 

Desired ServiceNow Certifications: 

• Certified ITSM, ITOM, FSM 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

What you get to do in this role: 

The Technical Architect, Manufacturing is a technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best practices – all to accelerate and drive customer business outcomes. 

What you get to do in this role: 

• Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. customizations. 
• Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 
• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. 
• Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology 
• Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts. 
• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 
• Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. 
• Create and maintain architectural documents, process flows, database structures and other technical documentation. 
• Work with other members of your ServiceNow team to provide a great experience for our customers. 
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 
• Juggle multiple and complex projects/initiatives 
• Promoting continuous improvement practices for delivery/engagement materials 
• Supporting specific sales activities when required 
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 
• Collaborate with team members 
• Up to 50% travel annually, driven by customer needs and internal meetings 

Qualifications

In order to be successful in this role, we need someone who has: 

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems 
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
• Knowledge of Manufacturing Best Practices in the following areas; Order to Cash, Order issue management, orchestration, product quality issues. 
• Strong understanding of leading CRM tools and related systems. 
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
• Ability to adapt to different situations  
• Proven team player and team builder 
• Ability to gain government clearances 

Certification Requirements:  

Required ServiceNow Certifications or achieved within first 90 days: 

• Certified System Administrator (required or must achieve within the first 60 days) 
• Certified Implementation Specialist – Customer Service Management  
• Certified Application Developer 

Desired ServiceNow Certifications: 

• Certified ITSM, ITOM, FSM 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

What you get to do in this role:

• Service 1-2 VLE/LE Accounts
• Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders
• Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap
• Enterprise Architecture
• Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Assist Customer Outcomes sales with Staffing and Scoping Projects
• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates
• Deliver high customer sat metrics for assigned accounts
• Manage a team of 6 to 8 Technical Consultants or Business Process Consultants
• Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring
• Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports

Qualifications

To be successful in this role you have:

• Working knowledge of ServiceNow ITOM and ITAM is a MUST HAVE
• 3+ years in a management consulting leadership role at a top-tier consulting company or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Experience working closely with partners in a co-delivery capacity
• Proven track record of success at F50-500 accounts
• Understanding of issues and imperatives driving digital transformation across the industry
• Depth in digital transformation design, implementation, and management
• Deep expertise in one industry, “minors” in one or two additional industries
• Middle and back office functional experience
• Transformation experience
• Strong executive relationships with CIO, CFO, CHRO, and business line leaders
• Experience identifying business objectives and solving business challenges
• Experience serving as part of a key client account leadership team
• Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
• Experience owning outcomes/accountability to a CxO position
• Successful track record of managing high-performing teams
• Player Coach / Mentality
• Demonstrated success managing teams to KPIs across a portfolio of customer engagements

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

Job Description

Senior Manager, Finance Product Management, Procurement is a critical role responsible for developing and maintaining the product roadmap for a portfolio within Finance Products.  The perfect candidate is bold, curious, results-oriented, and highly adept at building bridges.  The perfect candidate puts the Finance people of ServiceNow, employees, contingent workers, managers, leaders, partners, and customers, at the center of everything we do.  A highly-matrixed environment is where you thrive, and you get things done by breaking down silos and collaborating across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.

Responsibilities include:

• Partner closely with the Program Management, Change Management, Finance stakeholders and Digital Technology (DT) teams to drive product strategy and vision, business requirements, product planning, roadmap and prioritization, and product marketing.
• Serve as the champion of the business, translating business strategy into business case, value definition, and initial requirements for new products and enhancements.
• Identify and reconcile roadmap dependencies and prioritize opportunities to align and co-develop solutions in partnership with technology, engineering, and UX teams.
• Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies.
• Support program management, change management, and internal go-to-market on product marketing strategy, change management plan, and any enablement and adoption activities (e.g., knowledge article, FAQ for Finance case management).
• Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.
• Provide thought leadership on how to enhance product maturity across an organization and support internal training and change management activities.

Qualifications

• An experienced product manager adept at working cross-functionally via the four-in-the-box (4ITB) model to build seamless, end-to-end experiences that deliver value.
• A strategic thinker with a high degree of detail orientation who is capable of defining and driving meaningful outcomes that improve satisfaction, deliver key results and elevate adoption/usage.
• A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically.
• Collaborative with the ability to motivate teams, drive engagement, synthesize various opinions/inputs and influence/inspire alignment.
• Innovative – always exploring the art of the possible and dreaming big.

Qualifications:

• Minimum of 5 years of product management experience in software or adjacent industry.
• Knowledge of Enterprise Finance processes and systems.  3+ years of procurement systems and domain expertise
• Experience with the ServiceNow platform.
• Proven ability to effectively lead, inspire, influence and collaborate effectively with subject-matter experts across a variety of functions (e.g., business, technology, communications, data science, ops).
• Ability to balance strategic thinking with speed to value.
• Strong business acumen, analytical skills and problem-solving expertise.
• Experience in a fast-moving, high-growth software design and development environment with ability to react quickly to opportunities and unexpected challenges.
• Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and other levels in the company.
• Extremely well organized and able to manage work requirements to meet deadlines.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

The Vice President of People Science & AI will lead the integration of advanced data analytics and artificial intelligence into our talent strategies. Your mission is to enhance employee experience, drive organizational performance, and leverage data-driven insights to drive the next best action and to serve as a strategic advisor that ensures better outcomes for our customers and helps ServiceNow make the world work.

The VP will fundamentally be responsible for four key functions across the People Org at ServiceNow; Employee Listening, AI, Research & Advanced Analytics and Program Evaluation.  

We are looking for a visionary and innovative leader who enjoys being on the cutting edge of analytics, behavioral science and AI. This leader will drive forward a strategy that ensures that ServiceNow is best in class across all four functions.

The VP will share our story with customers through our “Now on Now” Program and should be an exceptional storyteller and communicator.

Some examples of priorities they will be responsible for in the short-term including: Redesign of our employee listening approach.

• Creating and packaging up a narrative story on how we are using AI in HR at ServiceNow.
• Creating a playbook that helps our customers think through the implementation of AI.
• Design a strategy and plan to move each of the four pillars forward.

Key Responsibilities:

• Strategic Leadership: Develop and execute a vision for People Science and AI that aligns with the overall business strategy, focusing on data-driven decision-making in HR.
• AI Strategy: Oversee the implementation of AI tools and analytics frameworks to create better employee experiences and to increase the efficiency of HR inclusive of governance, strategy
• Research & Insights: Lead research initiatives to understand workforce trends and behaviors, translating data into actionable insights that inform HR strategy, practices and policies.
• Collaboration: Partner with HR leaders and cross-functional teams (e.g. IT, Finance) to identify and prioritize key metrics, ensuring alignment with organizational goals.
• Talent Development: Oversee the development of training and professional development programs utilizing data insights to enhance employee skillsets and career growth.
• Compliance & Ethics: Ensure that AI and data practices comply with legal standards and ethical guidelines, fostering trust and transparency within the organization.
• Team Leadership: Build and lead a high-performing team of data scientists, HR analysts, and researchers, promoting a culture of collaboration and continuous learning.4

Qualifications

• Education:Advanced degree in Data Science, Organizational Psychology, or a related field.
• Experience:10+ years of experience in HR, with a significant focus on data analytics, research, workforce planning, and AI applications.
• Technical Skills: Experience leading a team that leverages data analytics tools (e.g., SQL, Python, R) to drive research and insights. Familiarity with AI/ML principles is highly desirable.  Experience with employee listening and survey research is key.
• Strategic Thinker: Proven ability to develop and implement HR strategies that drive organizational success through data-driven insights.  Ability to take an unstructured problem and come up with a strategy or approach to solve it.
• Leadership Skills: Exceptional leadership and people management skills, with a track record of building and mentoring diverse and inclusive teams.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex data insights in an understandable and impactful manner. Ability to simplify message for non-technical audiences.
• Change Management:Experience in leading organizational change initiatives and ensuring effective implementation of enterprise-wide programs (e.g. our employee voice survey)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

We are seeking a seasoned Architect with extensive experience in Pega Smart Disputes who is eager to transition to the ServiceNow ecosystem. You will leverage your expertise in financial dispute management and case processing, particularly in Pega, to design, architect, and implement state-of-the-art ServiceNow solutions for our clients. This is an exciting opportunity to apply your deep domain knowledge in a new platform, contributing to a growing and innovative area of enterprise service management. 

Key Responsibilities: 

• Architect and Design ServiceNow Solutions: Lead the architecture and design of ServiceNow implementations that meet industry standards and align with business objectives, particularly focusing on financial dispute management and case handling. 
• Leverage Expertise in Pega Smart Disputes: Utilize your experience with Pega Smart Disputes to guide the transition to ServiceNow, ensuring that ServiceNow workflows replicate and enhance Pega capabilities. 
• Stakeholder Collaboration: Partner with business leaders and key stakeholders to understand short-term and long-term business goals, ensuring alignment with ServiceNow architecture. 
• Solution Leadership: Provide leadership in customizing and configuring ServiceNow modules, focusing on customer workflows, service management, and dispute resolution processes. 
• Integration with Financial Systems: Design and oversee integrations between ServiceNow and other financial systems (e.g., CRM, ERP) that handle customer disputes and financial transactions. 
• End-to-End Project Delivery: Lead cross-functional teams through the entire project lifecycle, from requirement gathering to post-implementation support, ensuring high-quality and scalable solutions. 
• Best Practices and Innovations: Drive the adoption of industry best practices in ServiceNow architecture, staying current with emerging technologies and ServiceNow advancements, particularly in financial service management. 
• Collaboration with Product Teams:Engage closely with ServiceNow product teams to provide insights and feedback on features, contributing to product enhancements that support financial dispute workflows. 

Qualifications

To be successful in this role you have:

• 8+ Years of Experience: Proven experience in designing and implementing complex, configurable Pega Smart Disputes or similar financial dispute management systems. 
• 5+ Years in Enterprise Architecture: Expertise in developing enterprise architectures, particularly around customer-facing dispute resolution portals, core case management systems, and financial transaction platforms. 
• Financial Industry Knowledge: Deep understanding of financial regulations and standards (e.g., PCI DSS, Reg E, Reg Z) and how they influence dispute management workflows. 
• Influence and Leadership: Demonstrated ability to consult with senior business leaders and provide strategic guidance on transitioning from Pega to ServiceNow. 
• Technical Skills: Strong skills in visualization, wireframing, and diagramming complex workflows. Experience with integrations between multiple enterprise systems. 
• Certifications:Certifications in Pega (e.g., Pega Certified System Architect) and/or ServiceNow (e.g., ServiceNow Certified System Administrator) are a plus. 
• Passion for Learning: A commitment to continuous learning and staying up to date with new technologies in the financial services industry and ServiceNow ecosystems. 

What We Offer: 

• Training and Development: Comprehensive onboarding and training in ServiceNow, with a focus on leveraging your Pega Smart Disputes expertise. 
• Collaborative Environment: A work culture that encourages innovation, learning, and professional growth. 
• Competitive Benefits: A competitive salary, performance bonuses, and a full benefits package. 
• Career Growth: Opportunities for career advancement in a rapidly growing technology company. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

ServiceNow is looking for an Outbound Product Manager for Platform Solutions. This is a highly visible role, interacting heavily with customers and executives at ServiceNow and owning key enablement responsibilities that impact the product success and customer adoption of our products.

The Sr. Outbound Product Manager will focus on the success of our customers adopting our agent collaboration and routing products and their GenAI components.

In this role, you have key responsibilities related to the delivery of Platform Experience Products, including working with internal BU partners and Inbound Product Managers, driving customer experience roadmaps, and aligning with customers' desired outcomes. These responsibilities allow for cross-functional workloads and daily interactions with Customers, Partners, Product Management, Design, Marketing, Support, and Engineering.

What you get to do in this role:

• Deliver high-quality technical enablement content that facilitates product adoption at-scale.
• Present and influence C-level executives on key initiatives, resourcing, and growth strategies
• Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, tradeshows, case studies, blog posts, and more
• Evangelize the value of the technology at executive briefings, marketing events, webinars, as well as other sales and marketing channels
• Produce and deliver sales education materials
• Develop an understanding of how our customers use our agent collaboration and routing products including top customer pain points and product opportunities.
• Collaborate with Inbound Product to influence product roadmap, vision, and strategy by representing the voice of the customer.
• Work directly with the pre-sales and sales teams to nurture, grow, and close in-flight opportunities
• Conduct demonstrations of the product, both standard and tailored to prospects and existing customers
• Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs

Qualifications

• 5-10 years of experience in product management, product marketing, customer success, or pre/post-sales/product development experience 
• Proven track record in constructing compelling positioning and thought leadership content
• Proven creative thinker that can generate and execute on innovative product experience ideas 
• Comfortable delivering product presentations to large audiences
• Experience working with a high-growth SaaS product line preferred
• Consistent track record of working cross-functionally to deliver business impact
• Demonstrated customer obsession in engagements
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, executive stakeholders, and partners. 
• Strong networking and influencing skills; able to drive extended and virtual teams
• Outstanding written and oral communication skills.
• Willing to travel up to 25%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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Job Description

The Technical Architect, Sales and Order Management is a technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best practices – all to accelerate and drive customer business outcomes. 

What you get to do in this role: 

• Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. customizations. 
• Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 
• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. 
• Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology 
• Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts. 
• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 
• Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. 
• Create and maintain architectural documents, process flows, database structures and other technical documentation. 
• Work with other members of your ServiceNow team to provide a great experience for our customers. 
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 
• Juggle multiple and complex projects/initiatives 
• Promoting continuous improvement practices for delivery/engagement materials 
• Supporting specific sales activities when required 
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 
• Collaborate with team members 
• Up to 50% travel annually, driven by customer needs and internal meetings 

Qualifications

In order to be successful in this role, we need someone who has: 

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems 
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
• Knowledge of Sales and Order Management Best Practices in the following areas; Sales Management (opportunity, leads), contracts, order management and orchestration, Order issue management. 
• Strong understanding of leading CRM tools and related systems. 
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
• Ability to adapt to different situations  
• Proven team player and team builder 
• Ability to gain government clearances 

Certification Requirements:  

Required ServiceNow Certifications or achieved within first 90 days: 

• Certified System Administrator (required or must achieve within the first 60 days) 
• Certified Implementation Specialist – Customer Service Management  
• Certified Application Developer 

Desired ServiceNow Certifications: 

• Certified ITSM, ITOM, FSM 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

What you get to do in this role: 

The Technical Architect, Call Center is a technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Telcommunications Service Management products based on configuration best practices – all to accelerate and drive customer business outcomes. 

What you get to do in this role: 

• Be the technical expert on the ServiceNow platform, while advising customers on leveraging configurations vs. customizations. 

• Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 

• Advise customers on ways they can leverage the ServiceNow platform to transform their current processes. 

• Lead customer design workshops focused on ServiceNow Platform and Customer and Industry Workflow Solution technology 

• Guiding customers through the ServiceNow capabilities during different parts of the engagement; knowledge transfers, process documentation, proof of concepts. 

• Drafting and reviewing user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 

• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 

• Perform the role as a technical development lead and be responsible process the development process for partner resources (onshore and offshore) and other peers. 

• Create and maintain architectural documents, process flows, database structures and other technical documentation. 

• Work with other members of your ServiceNow team to provide a great experience for our customers. 

• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. 

• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 

• Juggle multiple and complex projects/initiatives 

• Promoting continuous improvement practices for delivery/engagement materials 

• Supporting specific sales activities when required 

• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 

• Collaborate with team members 

• Up to 50% travel annually, driven by customer needs and internal meetings 

Qualifications

To be successful in this role you have:

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems 
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
• Experience with telephony technologies, functionality and industry trends including call routing, skills, workforce management, integrations, and artificial intelligence. 
• Strong understanding of leading CRM tools and related systems. 
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
• Ability to adapt to different situations  
• Proven team player and team builder 
• Ability to gain government clearances 

Certification Requirements:  

Required ServiceNow Certifications or achieved within first 90 days: 

• Certified System Administrator (required or must achieve within the first 60 days) 
• Certified Implementation Specialist – Customer Service Management  
• Certified Application Developer 

Desired ServiceNow Certifications: 

• Certified ITSM, ITOM, FSM 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

As a ServiceNow Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients’ needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations. This role is perfect for a seasoned Salesforce Service Cloud professional looking to take the next step in their career with ServiceNow 

Key Responsibilities: 

• Consult and Advise:Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations. 
• Solution Design: Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation. 
• Requirements Gathering: Lead workshops to gather and document business requirements, translating them into functional specifications and user stories. 
• Process Improvement: Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform. 
• Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively. 
• Change Management: Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes. 
• Thought Leadership: Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients. 

Qualifications

• Salesforce Service Cloud Expertise:Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes. 
• ServiceNow Knowledge:Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already. 
• Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. 
• Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. 
• Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. 
• User Experience:Ability to deliver solutions that provide best in class user experience with a focus on ease of use, logical process flows, accessibility and productivity. 
• Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. 
• Certifications: Salesforce certifications (such as Service Cloud Consultant) required. ServiceNow certifications (like CSA or CIS-CSM) are highly preferred. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

What you get to do in this role: 

We are seeking a dynamic and experienced ServiceNow Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform. 

Key Responsibilities: 

• Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience 
• Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities 
• Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Think big but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 
• Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms, including CRM, ERP, Telephony, and other IT systems. 
• Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience. 
• Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow. 
• Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support. 
• Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability. 
• Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies. 
• Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities. 
• Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product. 

Qualifications

To be successful in this role you have:

• Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required. 
• At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions. 
• Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc. 
• Strong Understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements (Ex. HIPPA, PHI, PII, KYC, AML, PCI DSS, Reg E, Reg Z, etc.) typically found in the financial services ecosystem. 
• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. 
• Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design. 
• Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise. 
• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams. 
• A passion to continually study new technologies and functionality and be involved in projects that push existing technologies' capabilities. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

As a ServiceNow Business Architect, you will play a crucial role in designing and implementing innovative business solutions that meet our clients’ needs. You will work closely with stakeholders to understand their strategic objectives, document business requirements, and guide the delivery of transformative ServiceNow implementations. This role is perfect for a seasoned Salesforce Service Cloud professional looking to take the next step in their career with ServiceNow 

Key Responsibilities: 

• Consult and Advise: Engage with senior business leaders to understand their goals and challenges, providing expert advice on how ServiceNow can optimize their operations. 
• Solution Design: Design end-to-end solutions using ServiceNow that align with business requirements, focusing on customer service management, customer support, and automation. 
• Requirements Gathering: Lead workshops to gather and document business requirements, translating them into functional specifications and user stories. 
• Process Improvement: Analyze current processes and workflows to identify areas for improvement and automation using the ServiceNow platform. 
• Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders to ensure that solutions are aligned with business needs and are implemented effectively. 
• Change Management: Support clients in navigating change by creating adoption strategies and training plans, ensuring seamless transitions to new processes. 
• Thought Leadership:Stay up-to-date with the latest ServiceNow capabilities, trends, and best practices, sharing knowledge with the team and clients. 

Qualifications

• Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required. 
• Salesforce Service Cloud Expertise: Proven experience as a Business Architect, Solution Architect, or Consultant in Salesforce Service Cloud, with a strong understanding of service management and customer service processes. 
• ServiceNow Knowledge:Familiarity with ServiceNow, especially in Customer Service Management (CSM) or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already. 
• Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. 
• Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. 
• Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. 
• Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

What you get to do in this role:

• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contribute and assist in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide).

Qualifications

To be successful in this role you have:

• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
• Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
• High level of flexibility, creativity, and dependability.
• 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
• CTT+ or equivalent preferred
• ITIL certification preferred
• Additional languages: German, French, Spanish or Italian preferable
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.

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Job Description

What you get to do in this role:

• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contribute and assist in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide).

Qualifications

To be successful in this role you have:

• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
• Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
• High level of flexibility, creativity, and dependability.
• 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
• CTT+ or equivalent preferred
• ITIL certification preferred
• Additional languages: German, French, Spanish or Italian preferable
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.

See more jobs at ServiceNow

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Job Description

What you get to do in this role:

• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contribute and assist in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide).

Qualifications

To be successful in this role you have:

• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
• Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
• High level of flexibility, creativity, and dependability.
• 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
• CTT+ or equivalent preferred
• ITIL certification preferred
• Additional languages: German, French, Spanish or Italian preferable
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.

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Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Role:

In this role, you get to blend the platform and DT(IT) solutions. You will be able to leverage the NOW products and platform capabilities to built robust and scalable solutions for all infrastructure related services such as Observability, Infrastructure, End user services to pave way towards self-healing infrastructure.

What you get to do in this role:

• Architect and design platform solutions for Infrastructure and End User services
• Be the technical solution engineer for development projects
• Be the liaison between Operations and NOW product development teams
• Design, develop flow diagrams for all ITxM workflows
• Translate business requirements into technical solutions
• Work with Now on Now team and develop Now on Now content for operations
• Oversee projects for operations and identify opportunities for Now on Now use cases
• Be the advocate and identify areas of improvement for platform adoption and provide feedback to products from a practitioner perspective.
• Represent operations in ARB from a NOW platform standpoint
• Be the advocate and speaker for NoN customer presentations for operations 
• Develop content and write up for NoN success stories for operations

Qualifications

To be successful in this role you have:

• 6+ years of strong infrastructure background and experience
• ServiceNow product and platform experience is a must
• Experience in server and endpoint operating systems
• Experience in security solutions such as Zscaler, Crowdstrike, PKI infrastructure etc;
• Observability tooling experience

#DTjobs

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Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr.Business Process Consultant, (SPM) Strategic Portfolio Management Workflow is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow SPM products – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the process expert in how to best support (EA) Enterprise Architecture by using ServiceNow EA products using ServiceNow best practices focused on configuration vs. customization
• Driving EA and CDSM specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Lead customers in their efforts to take advantage of the ServiceNow SPM Solution’s standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on ServiceNow EA functionality
• Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
• Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
• Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and advocates for the customer’s needs throughout the engagement
• Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
• Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Prepare all customer-facing deliverables focused on process
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

Qualifications

• 5+ years of consulting experience for complex, global organizations
• 7+ years of experience with Enterprise Architecture as an implementor is highly preferred (or at least in a support position for an Enterprise Architecture program).
• Hands-on experience implementing enterprise architecture tools or platforms.
• Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT, etc.).
• Familiarity with architectural modeling such as ArchiMate, BPMN, and others.
• Familiarity with ways that Enterprise Architecture can bring alignment of IT to Strategy
• Strong CSDM, ITOM, and ITAM skills preferred 
• Desired certifications include:
  • ServiceNow Administrator
  • TOGAF or similar architecture certification
• Proven ability to lead customer-facing projects and manage complex technical solutions.
• Problem-solving mindset with a strong focus on customer success and delivering value.
• Experience with cloud computing, digital transformation, and modern IT architectures is a plus.
• Familiarity with ServiceNow’s SPM products is a plus.
• Understanding of Software development lifecycle and IT operation is a plus.
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in an Enterprise Architect  Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business processes and/or technical problems
• Solid experience in leading workshops and converting business requirements to configuration requirements by authoring user stories that support Agile Development
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Experience in analyzing and recommending Enterprise Architecture strategies based on business priorities
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

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Job Description

Role Purpose:

The Senior Solutions Designer is a high-visibility, high-impact, customer facing role, responsible for developing and executing technical solutions design efforts within the Logistic Systems Division for the BEUMER Group organization in North America. The Senior Solutions Designer plays a critical role, in direct collaboration with Solutions Architects, in designing and optimizing logistics systems solutions to enhance the efficiency, visibility, and scalability. Further, this position involves collaborating with external stakeholders and global teams to understand business requirements, analyzing, existing processes and systems, and designing innovative solutions that streamline logistics operations and drive business growth.

Key Responsibilities:

• Design end-to-end logistics solutions, including conveyor systems, sortation systems, goods to person solutions and warehouse control systems (WCS/WES).
• Develop material and process flows for optimal system capability in line with customer requirements and specs.
• Evaluate a multitude of technologies, software and hardware solutions to identify the most suitable options based on functional requirements, scalability, and cost-effectiveness.
• Design solutions after thoroughly analyzing data, customer requirements, objectives of solutions and available technology options in portfolio as well as from partners/suppliers.
• Analyze logistics workflows and processes to identify inefficiencies and bottlenecks, proposing optimizations and automation opportunities to improve operational efficiency and reduce costs.
• Calculate throughput, performance, functionalities etc. of the proposed solutions and compare them against customer goals/objectives.
• Identify potential risks and challenges associated with proposed solution and recommend mitigation strategies.
• Develop comprehensive documentation, user manuals, and training materials for logistics systems, providing training and support to stakeholders as needed.
• Support engineering through functional design and descriptions.
• Generate cost calculations based on the technical design of subsystems, as well as overall integrated systems within sales projects together with the Sales Manager.
• Liaise with LS Sales Managers and Marketing in promoting our solutions to clients (calls, visits and marketing material).
• Participate in the hand-over process from sales to operations with focus on the securing the correct design parameters for the proposed solution.
• Coordinate the integration and overall design between BEUMER and external sub-suppliers, as well as design & estimation activities with other BEUMER companies.
• Draft documentation and presentations for customer RFPs that clearly and simply demonstrate the benefit of the proposed BEUMER solution, as well as develop white papers on solutions.

Qualifications

Skills and Qualifications:

• Bachelor's degree in mechanical engineering, Industrial Engineering, Engineering Technology, Robotics, Supply Chain Management, or related field. Master's degree preferred.
• Minimum 5 years' experience from a similar position/role
• Proven experience as a Principal Solutions Designer or similar role, with a focus on designing logistics systems and supply chain solutions.
• In-depth knowledge of logistics technologies and systems, including WCS, TMS, RFID, barcode scanning, EDI, and IoT devices.
• Proficiency in system design and data analysis
• Strong understanding of logistics processes, supply chain management principles, and industry best practices.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
• Project management experience, with the ability to lead and manage projects from inception to completion.
• Relevant certifications such as Certified Supply Chain Professional (CSCP) or similar are preferred.
• Proficiency with MS Office tool set : PowerPoint, Excel, Access etc.
• Knowledge/Exposure to simulation tools; ability to develop simulation functionality specs based on customer requirements
• Basic familiarity with CAD & Visio

Commitment Required : Ability to set and meet goals; sincere care for others; overwhelming desire to win and to be part of a winning team; able to travel as needed.

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