At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Role

The ServiceNow Customer & Partner function is focused on getting our customers to value across the end-to-end customer journey. As part of the Strategic Operations team this role will be integral to customer and partner engagement. Our team is hungry but humble, and values creating a supportive and fast paced learning environment for our members to thrive in.

This is an extraordinary opportunity to work closely with the Chief Customer & Partner Officer, learn about and help delight customers and partners, and be a strategic thought partner on engagements. This role will support the Director of Strategic Operations, the Chief Customer & Partner Officer, and other member of the working team (Communications, HR, Office of the CEO/CIO/CPO/CSO) to help prepare for major interactions with customers, partners, and internal/external stakeholders. Potential activities include: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, bringing a strategic/customer voice to content for critical internal and external events, and collaborating with account and partner teams.

We are looking for a Manager who is a collaborator, strategic thinker, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of customer/partner, strategy and software experience, and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.

Responsibilities:
·       Optimize the CCPO engagement with Customer & Partners: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc.

·       Prioritize which Customers and Partners the CCPO spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.

·       Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners (e.g., holiday emails to T-200), close the loop when deals close of people CCPO has a relationship with, etc.       

·       Develop and communicate customer stories on critical themes – that can be leveraged with customer, partners, and internal audiences

·       Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, Knowledge- our customer conference, our sales kickoff, VC firms and analysts

Requirements:

• Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
• Experience in building trusting relationships and influencing others (incl. executive audiences)
• Strong people development and leadership skills; able to manage multiple extended or virtual teams
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Sharp business judgment, ability to see "big picture" and to prioritize
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Previous sales or account management experience preferred
• Expertise in the enterprise software/ SaaS industry a plus

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Required in Office

Flexible

Remote

CloudMoyo is a partner of choice for solutions at the intersection of Cloud & AI. We help modern enterprises define their path to the Cloud and help them in their transformational enterprise data journey.

We are a premier implementation partner Icertis contract intelligence platform with over 50+ successful implementation and end -end customer adoption with our FastTracktoValueTM methodology.  With our suite of cloud-based AI-driven “Intelligent Data Services” our customers have benefited by modernizing their companies, leveraging technology to become data-driven companies and more importantly gain benefits within their organization - whether it is through enhanced business insights, increased productivity or faster agility to respond to their customers & market needs.

Headquartered in Bellevue, WA, with an innovation center in Pune, India, and a presence in Kansas City, CloudMoyo is poised to help enterprises build innovative solutions and stay ahead in the disruption cycle. Our proven track record includes developing enterprise solutions for Fortune 2000 companies. Recently Seattle Business selected CloudMoyo as a leader at #5 of the “Washington’s 100 Best Companies to work for in 2020” and that’s a repeat on the prestigious list.

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits. If you’re a talented, hard-working, and fun-loving person looking to grow in this role, then CloudMoyo may be a great fit for your next professional adventure.

• Lead the end-end strategy and sustainable plan for growing the cloud-based Analytics, engineering services and Professional Services by over 50% year-over-year
• Lead the customer executive relationships and build a great customer engagement organization
• Build and manage a healthy sales pipeline focused on driving expansion revenue, adoption and market penetration
• Drive more revenue from existing accounts by cross selling, up-selling and developing new opportunities
• Build out a high-performance customer management & advocacy team which is geared towards growing services and solutions related to professional / contract business services, cloud-based application development, integration, collaboration data warehouse, visualizations advanced analytics and AI/ML using Microsoft Azure and cloud platform.
• Proficient in communicating complex ideas, either with the written word or in presentations. Lead and manage the entire calls/conversations in-person or remote with continuous engagement and authority.
• Must have been part of the entire SDLC life cycle in the past experience for Application development, product engineering and Analytics
• Strong understanding of application engineering in terms of web applications, microservices, bots, Integration APIs and various integration mechanisms
• Strong domain knowledge of Microsoft products: Azure, SQL Warehouse, Data Lakes, IoT, Analytics, Machine Learning and others

• Consistent track record of exceeding quotas by doing the right thing for the customers
• Exceptional leadership skills with an entrepreneurial spirit
• Exceptional people management skills; ability to foster right behavior in others through leading by example
• Commitment in promoting a diverse and inclusive culture
• A minimum of 10+ years of experience in Sales in Information Technology, with a focus on application development, data and analytics
• At least 3 years of experience in practice development or Customer engagement, with a focus on sales to senior executives (Vice President and C-level)
• An adaptable style that can fit diverse audiences (with varying technical backgrounds) 
• Proficient in communicating complex ideas, either with the written word or in presentations
• Strong domain knowledge of Microsoft products: Azure, SQL Warehouse, Data Lakes, IoT, Analytics, Machine Learning and others
• Strong domain knowledge of cloud-based systems and data analytics 
• MBA and/or experience in Management Consulting is preferred
• Travel up to 30% nationally and occasional international travel

Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide.  Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data.  Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits.  We’re making a difference in business, and we’re looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!

We collaborate with our customers like few others in our industry.  That’s how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and – most importantly – people.

It doesn’t stop with unlocking opportunities for customers: We’re committed to creating growth, opportunity, diversity, and inclusion for our employees, too.

Our team is growing. You will too.

• Plan, monitor, and ensure successful delivery of Customer Operations projects from definition phase through completion. 
• Manage and prioritize own activities to provide timely and responsive results for multiple clients and concurrent projects.
• Own the complete development lifecycle and be responsible for managing business and technical risks throughout the project.
• Manage, monitor and regularly report the overall program timeline, status, milestones, and risks.
• Manage resources (business and technical) within budget and project schedule.
• Lead cross-functional collaboration with internal and external teams to provide and maintain optimal system performance and stability. 
• Act as an escalation point for client issues and risks, collaborating with client and internal teams to ensure efficient resolution of incidents.
• Responsibilities include managing and supporting client deployment events, operational support coordination, as well as planning and managing software upgrades activities. 
• Cultivate and maintain client relationships, at both project and executive level and facilitate regular communications.
• Communicate effectively with clients to identify both business and technical needs and evaluate alternative solutions.
• Seek, implement, and train process improvements to increase overall team effectiveness

• Bachelor’s or Master’s degree or equivalent in Computer Science, Management Information Systems, Information Technologies or related field
• Knowledge and experience working with enterprise software, cloud architecture, and SaaS products
• Experience in integration and data exchange between software systems
• Experience delivering solutions and supporting fortune 500 global customers
• trong verbal and written communication skills
• Ability to build trusted partnerships with executives and project teams, both internal and external
• Working knowledge of Software Implementation Methodologies
• Experience with Agile methodologies
• Knowledge of Project Management Software Tools, such as Microsoft Project and JIRA
• Pricing experience not required, but desirable
• Potential for travel, less than 20%
• Ability to manage multiple initiatives simultaneously

• Competitive base salary + bonus
• Comprehensive health benefits including medical and dental
• Unlimited paid time off
• Flexible working hours

• All your information will be kept confidential according to EEO guidelines.

  Accommodations
  
  Vendavo is an inclusive community, and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please contact your recruiter with your request. Your message will be confidential, and we will be happy to assist you.

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

This is an extraordinary opportunity to work closely with the leader of the Global Sales Organization, and to drive cross-functional alignment to ensure a great experience for ServiceNow’s customers and employees. This role will support the Chief Commercial Officer, as we focus on scaling his engagement with our most strategic customers. This role will report Head of Engagement, Global Sales. 

Role & Responsibilities:

• Strategize, prioritize and manage the right meetings for our CCO to focus on 
• Support all customer engagement activities in GEO including meeting prep, follow up and cadence management
• Proactively deliver customer engagement strategy in-line with priority accounts in GEO
• Deliver Top Talent and employee engagement in GEO in partnership with comms
• Scale the CCO’s customer interactions by maximizing effectiveness of all meetings and follow up actions - working with Accounts, Product, Executive Briefing teams, etc
• Create & maintain content library (customer presentations)
• Take concise notes in team & customer meetings to translate into clear actions quickly afterwards
• Improve overall effectiveness of the CCO Engagement team
• Support for special projects in GEO

• 5+ years of work experience, preferably in management consulting, business development or sales
• Great communications skills and know how to communicate and work with different levels across all BUs (esp. Sales, Product)
• Ownership mindset of work and is proactive; always providing suggested solutions in face of challenges
• Excellent organisational and communication skills
• Experience managing multiple projects simultaneously
• High attention to detail

Bonus skillsets:

• Has experience in program management
• Understand sales org, sales process, account priorities and mindsets
• Fluent with MS Dynamics and Tableau
• Comfort with Excel (incl. pivot tables) and Powerpoint

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Informa Markets - Engineering offers live and digital platforms for engineering professionals across industries to discover solutions, network with peers, and source new products and partnerships. Our range of in-person trade shows, educational conferences, virtual events, and digital resources help our customers own their markets, offering them innovative ways to secure leads, reach new audiences, and grow their brands.

Our event brands span industries, including MD&M and BIOMEDevice (medical device manufacturing), ATX (automation technology),The Battery Show (battery and energy storage), Drive World (automotive intelligence), DesignCon (systems design), Plastec (plastics), International Powder & Bulk Solids (bulk processing), and more. These events are complemented by our audience-specific media brands, including MD+DI, Design News, Packaging Digest, PlasticsToday, Battery Technology,and Powder & Bulk Solids.

Informa Markets—Engineering (IME) is seeking a passionate and driven digital marketing guru to join our team as a full-time Digital Engagement Manager. This position is a critical new role in our business tasked with developing marketing strategy that aligns with portfolio objectives and accelerates growth for our six B2B media brands serving various audiences within the advanced design and manufacturing sector.

In addition to strategy and team management, this role is specifically focused on conversion rate and channel optimization to drive increased engagement with our brands and associated products across such channels as website, newsletters, webinars, ebooks, and social media. As such, the ideal candidate is committed to continuous improvement, generates creative ideas, demonstrates diligence in testing, and is characterized by an analytical, data-driven mindset.

Reporting into the VP, Content & Strategy, this position manages a newly developed team of three dedicated marketers, composed of a Growth Marketing Manager, a Marketing Specialist, and a Social Media Specialist. Key focus areas for the team include audience acquisition; branding & awareness; data, analytics, and insight; engagement; newsletter list quality and management; sales marketing; audience and market research; and social media.

Key Responsibilities

• Develop marketing strategy for the six-brand B2B media portfolio in line with business and brand goals, working alongside business, editorial, and sales leads
• Design and execute on multichannel digital marketing campaigns, spanning end-to-end campaign management, strategy, project planning, executing, and reporting on associated digital activity
• Driveconversion rate optimization (CRO) and channel optimization efforts for improved performance and engagement across such key channels as website, newsletters, social media, webinars, ebooks, etc.
• Improve overall channel engagement and effectiveness
• Set and track key performance metrics and benchmarks that align with business objectives; communicate progress against KPIs to key stakeholders on a regular basis
• Track progress and drive continuous improvement via analysis and optimization; identify and validate improvements through research, internal/external feedback, best practices, and various testing methodologies (e.g. A/B)
• Work with editorial team to develop and implement brand-specific SEO strategies to drive website traffic and support associated revenue
• Analyze website metrics—including monitoring traffic, sources, conversions, SEO efforts, and KPIs—and share insights with editorial team members to help increase traffic and engagement
• Develop strategy for and oversee all key media marketing functions, including audience acquisition; branding & awareness; data, analytics, and insight; engagement; list quality and management; sales marketing; audience and market research; and social media
• Establish marketing best practices for the business and stay up to date on the latest digital marketing trends, tactics, and technology
• Manage three marketers, coach junior staff, and perform associated administrative duties
• Manage marketing budgets and ensure direct reports adhere to budget
• Troubleshoot and work with support teams to resolve marketing and related delivery, platform, or technology issues
• Perform other duties, as assigned

• Bachelor’s degree in marketing, communications, or a related field
• 8+ years of professional marketing experience with demonstrated success in multichannel campaigns and initiatives, with focused experience in digital marketing
• Experience leading a digital-focused marketing team or demonstrating progressive roles in the space indicating readiness to lead a team
• Deep knowledge of SEO strategy and best practices, as well as common tools (Google Search Console, SEMRush, etc.)
• Extensive experience with and knowledge of web analytics tools, such as Adobe Analytics or Google Analytics
• Expertise in marketing automation platforms, such as Eloqua, Pardot, Mailchimp, etc.
• Experience with A/B and multivariate testing and experiments, as well as associated tools, such as Adobe Target
• Masterful multitasking and prioritization abilities
• Excellent written and verbal communication skills
• Solid copywriting skills
• Ability to collaborate with and manage relationships with diverse stakeholders across a variety of job functions
• Analytical, curious, and questioning mindset
• Technology savvy and able to quickly adapt to working with new technology solutions, platforms, etc. Able to identify and assess value of new potential tools and technology as well.
• Knowledge of creative tools such as Adobe Creative Suite and Canva a plus
• Understanding of Salesforce a plus
• B2B Media/Media experience a major plus

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

Eurofins|BLC is a small but growing business specialising in testing and consulting and operates within the Eurofins Softlines and Leather division. Established for over 100 years specialising in leather and products such as footwear, bags and upholstery, we have the technical pedigree and experience to provide targeted, testing and consulting solutions up and down the supply chain.

Eurofins|BLC is part of the Eurofins Scientific group which provides Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2020, Eurofins generated 5.4 billion Euro proforma turnover in 800 laboratories across 50 countries, employing about 50,000 staff.

About Leather Working Group:

The global multistakeholder, Leather Working Group (LWG) , is a member-led not-for-profit organization that is dedicated to driving excellence in the leather industry, minimizing the impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification. We have over 1,500 member companies and represent over 25% of the world’s leather production. Discover more at www.leatherworkinggroup.com

The Role:

Drive engagement and maintain relationships with our 1500 corporate members from leather manufacturers, traders, brands, NGOs, and retailers. Promoting LWG’s core focus areas and LWG’s world-leading suite of tools and ESG certification.

Main duties: 

• Support the development and delivery of the membership engagement strategy and lead the development of membership benefits packages and member surveys.
• Proactively manage the day to day communications and inquiries with all members and non-members.
• Use social media such as Linkedin to pulse check and communicate with potential and existing members and our key stakeholders.
• An integral part of the role is taking the minutes at member meetings and then being responsible for distributing to our working groups and steering committees. The actions from these meetings ultimately drive the future strategic direction of LWG.
• Attend and support the organising of member meetings, fairs, conferences, and international trade shows (virtual and face to face, international travel 3-4 times a year).
• Conduct market research, providing general information on hot and trending topics in relation to focus areas and present to the team.
• Plan a program of monthly LWG webinars and podcasts for members.
• Reporting on member engagement and member activity to the LWG team on a weekly basis and monthly to the Executive Committee.
• Day to day audit administration ensuring new and existing member audits are processed and completed correctly in a timely manner. Raise invoices and conduct purchase requisition sign-off as and when required.
• Updating new member information on the LWG website, approving members who have requested access, uploading logos, and other updates as required.
• Ensure members are using the correct LWG logo and report inappropriate use.
• Maintain accurate data on our CRM database including membership information, subscription details plus data for mailings, correspondence, and voting rights.
• Provide general administrative support and holiday cover for other LWG team members where necessary.
• Present LWG’s suite of world-leading tools and ESG Certification, including top-line messages around our work on deforestation, traceability, LCA, and animal welfare when on-boarding members, virtually and at events.
• Managing the Executive Committee election process for member representatives of our governing body, as well as ad hoc elections for the relevant sub-groups

What We Are Looking For:

• Ideally, you will have a science-based degree in sustainability, environmental sciences or similar experience and be passionate about these areas.
• Experience working in a membership organisation ideally with a brand, not-for-profit or similar initiative to the Leather Working Group
• A driven, enthusiastic and confident individual with strong communication skills both written and face to face demonstrating the ability to present information in various formats
• Demonstrate excellent customer service and the ability to build and maintain strong relationships
• Ability to manage your own workload is essential as well as working with a team as this role is remote working
• You need to demonstrate strong organizational and analytical skills, rigorous attention to detail, the ability to work to deadlines and competing demands, and a positive attitude to challenges.

Your motivations:

Do you have an interest in sustainability? Do you want to be part of a global not-for-profit that drives change in the leather sector? Leather Working Group is small organization with a big agenda. LWG has a global footprint and an employee eco-system that thrives on input.

Working for us:

You will be employed by Eurofins|BLC and working for the Leather Working Group and we need someone who can:

• Become an integral part of our employee ecosystem, contributing thoughts, and ideas towards running a world-leading not-for-profit organization, collectively driving positive change in the leather industry on a global scale.
• Be passionate about LWG’s focus areas; deforestation, traceability, animal welfare, environmental impact, chemical management, environmental auditing, and social responsibility.
• ·Have the professionalism to work with major global players, including directors and CEOs, within LWG’s membership, comprising of leather manufacturers, traders, brands, NGOs, and retailers.
• Have the ability to understand complex landscapes such as the different elements and actors within the leather value chain.
• Flex to meet changing priorities within tight deadlines and support the team where required.
• Understand the nature of a collaborative culture and the value it brings to drive the development of impactful initiatives for the leather industry.

Benefits: Competitive Salary, Life Insurance, Private Medical Insurance, Income Protection, Group Pension Scheme (match contribution of up to 5 %), Perkbox and free on-site parking 

We are a passionate team of active listeners, deep thinkers, and courageous problem solvers who come together to produce positive outcomes. Our name symbolizes our commitment to empathy and collaboration—to not just delivering the best solutions to our clients but deeply listening to them, understanding their needs, and learning from each other in the process.

We believe in hiring the best, giving them what they need to thrive, and then stepping back to let them make their greatest impact on their terms. Working with us is equal parts autonomy and responsibility. If you enjoy making a difference (and the pressure that comes along with it), we’d love to tell you how we’ve worked with our clients to reduce infant mortality, cut risk from microprocessor supply chains for the Department of Defense, and ensure families who need it get nutrition assistance.

Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive.  

Resultant was founded as KSM Consulting in 2008. 

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced and proven Engagement Manager to join the team. As an Engagement Manager, you will be responsible for ensuring our clients thrive through the engagement(s) they have with Resultant, doing whatever it takes to deliver value and success. This will include acquiring mastery of the client’s business, technologies, and key resources across levels of the client organization. As a technology consulting firm, it is extremely important that all Engagement Managers have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Engagement Manager will serve as the sole point of contact for their respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. Finally, it will also include helping ensure effective collaboration across all teams involved in achieving these goals. 

Responsibilities

Manage delivery on a given project or client-site including:

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc.
• Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
• Understand Resultant's scope of work and its intended outcomes and overarching purpose for the business
• Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing
• Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital Transformation.
• Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost
• Mentor, coach, and train others around our company on how to reflect these capabilities
• Provide quality assurance and ensure operational excellence on all active projects both formally and informally
• Be a confidential support to them on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
• Stay attuned to the context surrounding the client’s industry and market

Manage the internal portfolio finances including:

• Leading monthly meetings with the Resultant Finance team around accounting updates including the portfolio level roll up of projects, deliverables, and invoices
• Ensuring invoices are paid in contractually agreed time frames
• Forecasting net new projects for the account, managing those ideas from inception through signed SOW and ensuring all proper parties are collaborated with through that process
• Providing clarity and recommendations managing any WIP on a given account

Perform Contract Management for the account including:

• Ensuring all active projects are aligned to contracts
• Creating and managing all contracts for services with assigned account(s) including managed service agreements (MSA), contracts, renewals, extensions, and amendments

 Manage Client Capital including:

• Referral Capture
• White Paper and content management
• IP process proactive management

Client Need Forecasting:

• Product backlog enhancement ideation, Solution/technology innovation, cost savings, integrations, data products/services, process products/services, and competition velocity/quality review
• Partnering with Sales to build a proactive strategy for the client to outline proposed future state initiatives and developing an action plan for how we might provide services/products/partners to support them through those initiatives

Participation as key lead on all business development activity for specific client. Including:

• Extensions, amendments, and new scope development
• RFP process lead including RFI responses, written responses, Q&A, orals, competition assessment, strategic partnerships (MBE,WBE,VBE), BAFO, and any other area (focused on how we continue to win)
• Loss retrospective and lessons learned
• Contract vehicle identification
• Solution Excellence (partnering with sales to ensure the proposal is of high-quality and aligned to client needs)

• We offer a nice relocation package for candidates outside of Indiana and welcome candidates from all over the United States.
• 5+ years of experience managing complex work portfolios
• Technical competency
• Ability to maintain high level of confidentiality
• Ability to influence buyers and advocate for Resultant’s capabilities and qualifications to perform work
• Advanced knowledge and proficiency in Microsoft Excel, PowerPoint, Project, Jira, Smartsheet, Azure DevOps, Trello, and/or other Project Management software
• Experience in consulting is a plus
• Experience serving mid-market and enterprise level clients a plus
• Excellent Communicator
• Professionalism
• Quick technical aptitude; can learn technology stacks/infrastructure/application dev/data quickly, retain and add value

What you should know about Resultant:  

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.  
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.  
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.  
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.  
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.  
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!  
• As a full time Rezzer, you will be offered the opportunity to enroll in a variety of benefit programs: Health, Dental, Vision, Life and Disability Insurance for you and your family. Health Savings Account, Dependent Care- Flexible Spending Account along with 401k match, Profit Sharing Plan, Self-Managed PTO, Paid Holidays and Parental Leave. Resultant considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, geographical location, local market, and business conditions. With that said, the pay range is between 60-70k for Colorado residents and is subject to change per the factors mentioned above.

What our team members say about us… 

•   “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” 
•  “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” 
•   “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” 

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. 

Equal Opportunity Employer 

Eurofins|BLC is a small but growing business specialising in testing and consulting and operates within the Eurofins Softlines and Leather division. Established for over 100 years specialising in leather and products such as footwear, bags and upholstery, we have the technical pedigree and experience to provide targeted, testing and consulting solutions up and down the supply chain.

Eurofins|BLC is part of the Eurofins Scientific group which provides Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2020, Eurofins generated 5.4 billion Euro proforma turnover in 800 laboratories across 50 countries, employing about 50,000 staff.

The Role:

Drive engagement and maintain relationships with our 1500 corporate members from leather manufacturers, traders, brands, NGOs, and retailers. Promoting LWG’s core focus areas and LWG’s world-leading suite of tools and ESG certification.

Main duties: 

• Support the development and delivery of the membership engagement strategy and lead the development of membership benefits packages and member surveys.
• Proactively manage the day to day communications and inquiries with all members and non-members.
• Use social media such as Linkedin to pulse check and communicate with potential and existing members and our key stakeholders.
• An integral part of the role is taking the minutes at member meetings and then being responsible for distributing to our working groups and steering committees. The actions from these meetings ultimately drive the future strategic direction of LWG.
• Attend and support the organising of member meetings, fairs, conferences, and international trade shows (virtual and face to face, international travel 3-4 times a year).
• Conduct market research, providing general information on hot and trending topics in relation to focus areas and present to the team.
• Plan a program of monthly LWG webinars and podcasts for members.
• Reporting on member engagement and member activity to the LWG team on a weekly basis and monthly to the Executive Committee.
• Day to day audit administration ensuring new and existing member audits are processed and completed correctly in a timely manner. Raise invoices and conduct purchase requisition sign-off as and when required.
• Updating new member information on the LWG website, approving members who have requested access, uploading logos, and other updates as required.
• Ensure members are using the correct LWG logo and report inappropriate use.
• Maintain accurate data on our CRM database including membership information, subscription details plus data for mailings, correspondence, and voting rights.
• Provide general administrative support and holiday cover for other LWG team members where necessary.
• Present LWG’s suite of world-leading tools and ESG Certification, including top-line messages around our work on deforestation, traceability, LCA, and animal welfare when on-boarding members, virtually and at events.
• Managing the Executive Committee election process for member representatives of our governing body, as well as ad hoc elections for the relevant sub-groups

What We Are Looking For:

• Ideally, you will have a science-based degree in sustainability, environmental sciences or similar experience and be passionate about these areas.
• Experience working in a membership organisation ideally with a brand, not-for-profit or similar initiative to the Leather Working Group
• A driven, enthusiastic and confident individual with strong communication skills both written and face to face demonstrating the ability to present information in various formats
• Demonstrate excellent customer service and the ability to build and maintain strong relationships
• Ability to manage your own workload is essential as well as working with a team as this role is remote working
• You need to demonstrate strong organizational and analytical skills, rigorous attention to detail, the ability to work to deadlines and competing demands, and a positive attitude to challenges.

Your motivations:

Do you have an interest in sustainability? Do you want to be part of a global not-for-profit that drives change in the leather sector? Leather Working Group is small organization with a big agenda. LWG has a global footprint and an employee eco-system that thrives on input.

Working for us:

You will be employed by Eurofins|BLC and working for the Leather Working Group and we need someone who can:

• Become an integral part of our employee ecosystem, contributing thoughts, and ideas towards running a world-leading not-for-profit organization, collectively driving positive change in the leather industry on a global scale.
• Be passionate about LWG’s focus areas; deforestation, traceability, animal welfare, environmental impact, chemical management, environmental auditing, and social responsibility.
• ·Have the professionalism to work with major global players, including directors and CEOs, within LWG’s membership, comprising of leather manufacturers, traders, brands, NGOs, and retailers.
• Have the ability to understand complex landscapes such as the different elements and actors within the leather value chain.
• Flex to meet changing priorities within tight deadlines and support the team where required.
• Understand the nature of a collaborative culture and the value it brings to drive the development of impactful initiatives for the leather industry

About Leather Working Group:

The global multistakeholder, Leather Working Group (LWG) , is a member-led not-for-profit organization that is dedicated to driving excellence in the leather industry, minimizing the impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification. We have over 1,500 member companies and represent over 25% of the world’s leather production. Discover more at www.leatherworkinggroup.com

Benefits: Competitive Salary, Life Insurance, Private Medical Insurance, Income Protection, Group Pension Scheme (match contribution of up to 5 %), Perkbox and free on-site parking 

Our Mission 

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

YOUR CAREER 

The Palo Alto Networks Public Cloud Engagement Intern is part of the team assigned to  Microsoft on a global basis. This position is responsible for all joint activities with Microsoft.  The Engagement intern will have a myriad of different responsibilities to ensure leverage and  consistent engagement with Microsoft to drive customer engagements, qualified pipeline and  cloud bookings that meet and exceed quota and expectations. The Engagement Intern will be  part of the team that coordinates Palo Alto Networks sales activities. The Public Cloud  Engagement Intern will report to the Director of Public Cloud Sales. 

It is expected that the Cloud Engagement intern assist with interaction and engagement with  the “sell with” activities with Microsoft. The Engagement intern will learn a deep understanding  of Microsoft go-to-market strategies including but not limited to co-selling, strategic planning  and goal setting, channel programs, marketing campaigns and programs, strategic events and  funnel management.  

YOUR IMPACT 

• Assist in all joint sell with and go to market activities with Microsoft 

• Track all opportunities, pipeline and bookings and provide forecasts and funnel  management reports 

• Assist in support and coordination for channel activity with assigned Cloud Provider • Assist in relationships with key personnel in the Public Cloud provider to solidify Palo  Alto Network’s standing and awareness within the provider and to assist in the  development of key relationships with the extended Palo Alto Network’s cloud team  and executives 

• Help provide insight in the support of Public Cloud events and attend/participate in the  events 

YOUR EXPERIENCE 

• BA, BS (or equivalent work experience) 

• Public Cloud experience preferred 

• Industry knowledge of security product market trends and directional awareness of  Palo Alto Network’s roadmap and technology development efforts. 

• The role calls for knowledge of competitive security products. 

• Knowledge of how to deliver comprehensive security solutions to PANW’s customer  base, and maintains a general understanding of competitive selling strategies. • Demonstrated ability to work in a virtual and matrix environment 

• Proven ability to manage a myriad of different disciplines and tasks in a high pressure,  time sensitive environment 

• Strong communication (written and verbal) and presentation skills

• "Whatever it takes" attitude and motivation to do whatever necessary to assist in  winning business

THE TEAM 

Our sales team members work hand-in-hand with large organizations around the world to keep  their digital environments protected. We educate, inspire, and empower our potential clients  in their journey to security. 

As part of our sales team, you are empowered with unmatched systems and tools, constantly  updated research and sales libraries, and a team built on joint success. You won’t find  someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching  in to assist when it comes to solutions selling, learning, and development. As a member of our  sales team, you are motivated by a solutions-focused sales environment and find fulfillment in  working with clients to resolve incredibly complex cyber threats.

OUR COMMITMENT

We’re  trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we  can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks  is evolving and changing the nature of work to meet the needs of our employees now and in  the future through FLEXWORK, our approach to how we work. From benefits to learning,  location to leadership, we’ve rethought and recreated every aspect of the employee  experience at Palo Alto Networks. And because it FLEXes around each individual employee  based on their individual choices, employees are empowered to push boundaries and help us  all evolve, together. We are committed to providing reasonable accommodations for all  qualified individuals with a disability. If you require assistance or accommodation due to a  disability or special need, please contact us at [email protected] Palo  Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and  all qualified applicants will receive consideration for employment without regard to age,  ancestry, color, family or medical care leave, gender identity or expression, genetic  information, marital status, medical condition, national origin, physical or mental disability,  political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual  orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

About us, but we’ll be brief:
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Client Engagement Manager role requires the talents of an experienced account manager, client services professional, as well as a project manager. The Client Engagement Manager’s role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients make good decisions, as well as to support existing clients in developing their Incident Response Plan. The Client Engagement Manager will be responsible for responding to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. The Client Engagement Manager will have quarterly and yearly goals that recognize the need to provide a high level of service with a high level of activity.

What you'll be doing:

• Client Engagement Managers are responsible for managing client breaches from start to finish. They are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan.
• First point of contact for existing customers experiencing a data breach
• Manage detailed projects from start to finish while providing an excellent client experience
• Prepare and present complex products and pricing with quick turn-around times, and clearly communicate options to clients and help them determine the best solution for their needs
• Ensure all client materials are delivered on time and error free
• Respond reasonably to urgent customer events and deadlines with a level head
• Establish a high level of organization to keep all parties focused and coordinated
• Document and collaborate on best practices to respond to client needs and implementing breach responses
• Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
• Travel onsite to meet Reserved Response clients
• Train operational team members on client incident response plans
• Update and maintain client and breach opportunity record information
• Submit opportunity provisioning records
• Maintain and update client-facing frequently asked questions in team database
• Create operational plans and reports for clients and internal team members

What your background looks like:

• Bachelor’s degree from accredited college
• 3-5+ years’ experience in client account management and servicing large corporate accounts
• Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
• Ability to travel 15% of time
• Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution
• Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
• Experience managing projects that have a large operational scope
• Ability to work collaboratively with different internal stakeholders to deliver on client needs
• Strong oral and written communication skills as well as presentation skills
• Exhibit keen attention to detail and accuracy
• Ability to work outside of the confines of traditional work day and work week is required
• Must be proficient with MS Office, MS Excel, MS Outlook

Perks:

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• 15 days’ of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
• Competitive pay and comprehensive benefits package, with a bonus target of 10%
• Flexible work schedule and relaxed dress code.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

At Koneksa, we are focused on using new technologies to improve clinical research and drug development. We help leading life sciences companies and research hospitals remotely capture real-world data from patients. Our projects deploy digital health technologies such as FDA approved activity trackers, wearable vital sign monitors, and other emerging monitoring devices that collect data outside the clinical and laboratory setting. We are developing digital biomarkers that help our customers make faster decisions, often using smaller studies, with technologies that enhance the experience of the patients who participate. 

We're on a constant quest to improve the tools and endpoints that are used to get the right new therapies to patients who need them. Our experienced and diverse team challenges traditional development paradigms to work at the intersection of what some would consider competing forces—compliance and innovation. At Koneksa, we believe that science, technology, analytics, and agile learning experiences are primary drivers to develop patient-centric solutions that enable our customers to make faster decisions in clinical trials.

We are actively seeking to hire a Client Engagement Manager to provide operational oversight of key client accounts, ensuring consistent delivery of contract requirements for all product offerings.  You will focus on establishing and managing governance activities, and work to strengthen relationships with client decision-makers and influencers.

In addition to participating in portfolio study oversight, the Client Engagement Manager leads and contributes to client management strategy, developing and implementing process improvements and standardization with the goal of increasing adoption of Koneksa’s software, study data, and analysis solutions.

This is a remote role and will report to the Director, Client Services.  This role will require periodic travel.

Responsibilities

• Serve as client advocate and portfolio-level point of contact for existing clients, interacting with multiple levels within the client organization

• Define, implement, and maintain governance for assigned portfolio utilizing best practices and client-specific standards

• Establish, set, and track portfolio specific metrics, for monitoring of portfolio status and customer satisfaction

• Participate in delivery activities, ensuring successful delivery of technology and services across client portfolio, with a focus on standardization and superior service

• Manage client escalations, working with internal stakeholders and client teams to resolve

• Develop and present client reports, presentations, and metrics

• Facilitate and host customer quarterly business reviews reviewing current portfolio and future opportunities

• Conduct ad hoc analyses and special projects to meet client expectations for product quality and value

• Identify opportunities for operational efficiencies across client portfolio, while ensuring customer satisfaction

• Partner with Business Development, to contribute to new sales activities, providing product and client knowledge to the pre-award process.

• Elevate potential new opportunities to Business Development through the identification of follow-on work, product enhancements, or additional service offerings

• Participate in conferences, symposiums, and other forums for professional knowledge sharing

• ​Bachelor’s degree

• 7+ years of experience in Client Engagement Management or Program Management within healthcare or life sciences technology and software

• Experience in high growth/startup environments preferred

• Self-starter attitude while collaborating with multifunctional teams

• Experience in analytics, metrics, and reports for client or portfolio activity

• Detail-oriented in a fast-paced environment, while managing multiple priorities

• Experience in leading remote and in-person presentations

• Excellent written and verbal communication skills 

• Robust understanding of web and mobile-based technologies

Benefits

• Competitive salary
• Stock option scheme eligibility
• Comprehensive benefits package
• Employer 401(k) matching
• Choice of computer equipment

Koneksa Health, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Koneksa Health Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role: 

As a Senior Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

What you get to do in this role:

• Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
• Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
• Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
• Develop and present the value proposition to the customer as part of the initiative and on-going collaboration

In order to be successful in this role, we need someone who has:

• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting 
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading and planning meetings, reviews, and retrospectives.
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Travel up to 50% 
• Fluent in French and English Required

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

I'm interested

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner programs and experiences and that’s exactly where this role comes into play. The Channel Strategist, Manager will join our Partner Programs & Strategic Initiatives team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Strategic Programs & Initiatives team has set a goal to Expand ServiceNow’s market share by cultivating, enticing, and intimately engaging the partner ecosystem.  We are accountable for accelerating our partner growth success by developing leading channel programs and connected, secure, efficient, and scalable digital ecosystems.  This means developing custom, integrated partner solutions including: partner finder, a partner portal, a deal registration platform + lots more.

The Channel Strategist, Manager will primarily craft and execute the vision of the Channels Operations org and establish clear Voice of the Customer/Partner gathering process to drive transformation efforts

In addition, the successful candidate will define the playbook for how strategic/transformational programs are executed in order to drive continuous optimization of our partner products and processes to elevate & accelerate market impact.

What you get to do in this role:
•    Craft and execute the vision of the Channels Operations org
•    Establish clear Voice of the Customer/Partner gathering process to drive transformation efforts
•    Define playbook for how strategic/transformational programs are executed
•    Define and manage annual and multi-year roadmap for critical initiatives
•    Consolidate inputs across domain leads to coordinate activities across Channel Ops program portfolio
•    Drive consistency in execution and reporting across portfolio
•    Influence the development of the Channel strategy based on a clear understanding of what makes partners successful
•    Track key metrics to manage and prioritize channel initiatives
•    Manage team of channel strategists responsible for individual channel domain expertise

Additional Responsibilities:
•    Identify and align to the ACE GTM strategy.
•    Help identify, ideate, cultivate and scale modernization opportunities that fundamentally transform the customer experience for partners.  
•    Work closely and collaboratively with global & regional ACE staff and extended staff members to align and vertically operationalize and localize the ACE global operating model principles.
•    Drive and track measurable outcomes, reporting monthly including status, dependencies, risks and mitigation plans if required.
•    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams.
 

•    7+ years experience defining and leading the execution of channel strategies and processes for global organizations at a fast-growing global enterprise software or technology company.
•    Proven track record of identifying and using data to inform business strategy to support speed of innovation, and delivering business outcomes on time and with high quality. 
•    Experience across multiple channel process domains including onboarding, enablement, CPQ, incentives and customer success  
•    Experience delivering complex sales and channel transformations with multiple, competing priorities to deliver quantifiable business outcomes
•    Demonstrated ability to identify key metrics to track success of channel strategies and initiatives
•    Management consulting experience preferable 
•    Bachelor’s degree required

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

About us, but we’ll be brief:
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Client Engagement Manager role requires the talents of an experienced account manager, client services professional, as well as a project manager. The Client Engagement Manager’s role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients make good decisions, as well as to support existing clients in developing their Incident Response Plan. The Client Engagement Manager will be responsible for responding to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. The Client Engagement Manager will have quarterly and yearly goals that recognize the need to provide a high level of service with a high level of activity.

What you'll be doing:

• Client Engagement Managers are responsible for managing client breaches from start to finish. They are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan.
• First point of contact for existing customers experiencing a data breach
• Manage detailed projects from start to finish while providing an excellent client experience
• Prepare and present complex products and pricing with quick turn-around times, and clearly communicate options to clients and help them determine the best solution for their needs
• Ensure all client materials are delivered on time and error free
• Respond reasonably to urgent customer events and deadlines with a level head
• Establish a high level of organization to keep all parties focused and coordinated
• Document and collaborate on best practices to respond to client needs and implementing breach responses
• Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
• Travel onsite to meet Reserved Response clients
• Train operational team members on client incident response plans
• Update and maintain client and breach opportunity record information
• Submit opportunity provisioning records
• Maintain and update client-facing frequently asked questions in team database
• Create operational plans and reports for clients and internal team members

What your background looks like:

• Bachelor’s degree from accredited college
• 3-5+ years’ experience in client account management and servicing large corporate accounts
• Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
• Ability to travel 15% of time
• Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution
• Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
• Experience managing projects that have a large operational scope
• Ability to work collaboratively with different internal stakeholders to deliver on client needs
• Strong oral and written communication skills as well as presentation skills
• Exhibit keen attention to detail and accuracy
• Ability to work outside of the confines of traditional work day and work week is required
• Must be proficient with MS Office, MS Excel, MS Outlook

Perks:

• During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
• 20 days’ of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
• Competitive pay and comprehensive benefits package, with a bonus target of 20%.
• Flexible work schedule and relaxed dress code.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

We are looking for an ACE Services Velocity Engagement Manager to support our continued business growth. Reporting to the Enterprise Program Management Practice Manager, NORAM ACE Services, the primary function of this position is to support ACE Services success by working with Regional Services Managers, Sales, Consultants and Customers to manage Velocity Engagements.

Responsibilities:

• Responsible for the successful delivery of a wide range of Services for Dynatrace technologies
• Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements
• Guide ACE Services teams of Consultants and Architects
• Lead client meetings and presentations including engagement kick off and quarterly business reviews

Travel Requirements

• Occasional travel to client locations and Dynatrace offices may be required

• 3+ years working experience in or management of the areas of Application Performance Management, application monitoring, performance engineering / testing, or SDLC operations
• 1+ years of experience with the Dynatrace Platform
• Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
• Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects
• Knowledge of application technologies (J2EE, .NET, Citrix, Microservices)
• Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP)
• Demonstrated ability to lead a diverse team of technical resources to execute successful engagements in challenging conditions
• Strong project management capabilities with excellent organizational/time management skills
• Experience using project management tools (Trilio, Monday, MS project, Excel, PSAs)
• Strong communication skills and a passion to learn new technology
• Solid presentation and writing skills as well as experience with creating professional reports and deliverables
• Candidate should be local to Toronto, ON.

Desired Experience:              

• Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience
• Project management, program management, and/or engagement management experience
• Experience using Salesforce and FinancialForce PSA
• Dynatrace Product Certification

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

All your information will be kept confidential according to EEO guidelines.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What you get to do in this role: 

As a Sr. Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

What you get to do in this role:

• Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
• Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
• Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
• Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
• Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.

To be successful in this role you have:

• Minimum of 12 years of high-tech/SaaS industry experience
• 8+ years in Customer Engagement roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting 
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Excellent negotiation and persuasion skills.
• Facilitation skills in leading and planning meetings, reviews, and retrospectives.
• Strong customer orientation and an innate ability to anticipate and act
• Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
• Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
• Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
• BS/BA degree in computer science, engineering or related discipline preferred
• Travel up to 50% 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.