Engagement Manager Remote Jobs

76 Results

22d

Digital Engagement Manager (GLSEN)

agiledrupalc++

Nonprofit HR is hiring a Remote Digital Engagement Manager (GLSEN)

Reports to: 

Director of Communications and Public Voice

Location: 

New York City (or Remote)

Annual Salary: 

$75,000

Objective

At a time where LGBTQ+ youth are both vulnerable to the current political climate - while highly visible and more resilient than ever before - the Digital Engagement Manager is responsible for helping achieve GLSEN’s mission of LGBTQ-inclusive K-12 schools by leveraging all digital channels – social, web, email, SMS, advertising, and blog – to advance GLSEN’s programs, services, and offerings.

Through the development of digital strategies and campaigns, the Digital Engagement Manager works to increase GLSEN’s reach with target audiences, create engagement paths, and drive meaningful action. The Digital Engagement Manager of Media Relations and Public Voice will work across all digital mediums to ensure that GLSEN’s brand and messaging are at the forefront of both the national and local conversations on LGBTQ youth and K-12 education. This manager will communicate clearly and compellingly with GLSEN’s expansive constituency, including youth, educators and school administrators, parents, chapters, partner organizations, and volunteers in our chapter network to activate these audiences to improve the climate of our nation’s schools for all. This manager will foster and facilitate communication and collaboration across departments, and across GLSEN’s 41 Chapters in 38 states. This person will have demonstrated an ability to help set a compelling and inspiring strategic digital vision for the department and organization. Finally, and most importantly, the Digital Engagement Manager will display a dynamic passion for changing the world for the better for LGBTQ youth and have an anti-oppressive and anti-racist approach to all of their work.

Duties and Responsibilities

  • Develop and manage digital campaigns marketing GLSEN’s programs, services, and offerings through the use of social, landing pages, email, SMS, digital advertising, and blog
  • Work with staff, Chapter volunteer network, student leaders, and partner organizations to develop campaigns and content to achieve organizational goals
  • Create campaign plans and reports, including tracking and analyzing key performance indicators related to digital channels
  • Oversee GLSEN’s social media channels
  • Work with Chapters to ensure messaging consistency
  • Support Chapters in their Digital Engagement work
  • Advise and support in development and maintenance of website and CRM
  • Provide technical training and content development support for staff and volunteers to better leverage digital channels in their work

Qualifications and Required Skills

  • 3-5 years experience managing integrated digital campaigns
  • Extensive knowledge of social media platforms and best practices
  • Proficient in HTML
  • Working knowledge of Drupal 8 or other CMS
  • Experience working with CRM databases
  • Working knowledge of search engine optimization best practices
  • An understanding of digital analytics
  • Creative approach in pursuing organizational opportunities
  • Experience creating communications strategies
  • Enthusiastic approach to working collaboratively with, and providing support for, staff and volunteers across the network who have widely varied levels of skill and comfort with digital media
  • Ability to work under pressure, prioritize, move multiple projects forward, honor commitments, and deliver on tight deadlines
  • Strong writing, editing, and oral communication skills
  • A passion for LGBTQ issues in K-12 education
  • Experience in nonprofit and/or advocacy environments a plus

Physical Requirements

  • Ability to sit for eight (8) or more hours with breaks.
  • This is a sedentary position, with occasional periods of standing.
  • This position demands extensive keyboarding, visual acuity required

Supervisory Responsibilities

This role will directly manage the Digital Engagement Associate.


The Digital Engagement Manager may be a remote position GLSEN has offices in NYC and D.C., up to 20% of this position will include travel when it is safe to do so. During the Coronavirus pandemic this role is 100% remote while social distancing orders are in place.

 

GLSEN is an Equal Opportunity Employer. We strongly encourage people of color, people of diverse gender identities, people with disabilities, women, and non-LGBTQ people to apply.

 



Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment atnonprofithr.com/deinow.

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22d

Client Engagement Manager

Bachelor's degree

Feedonomics is hiring a Remote Client Engagement Manager

About Feedonomics

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world.

What makes us different from other SaaS companies in the space?

We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology.With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

The Role

The Client Engagement Manager (“CEM”) primary responsibility is to support Feedonomics clients in the areas of presale relations, post-sale (up/cross sell) opportunities, client relationship management, client happiness and retention. The CEM will elevate sales opportunities that may be the result of the relationship(s) built, leading to increased MRR and client retention. In this role, you will build client loyalty by assisting clients in identifying their business strengths and motivating them to reach their business goals through Feedonomics and then customizing offerings to ensure clients are yielding the best commercial constructs and services at Feedonomics to meet their needs. Our Client Engagement Managers partner closely with our Account Executives, Account Directors, Strategic Sales Leadership and are entrusted to identify client needs and help Feedonomics satisfy those needs in a cost effective and timely manner.

The Responsibilities

  • Triage client needs, identify new upsell/cross sell opportunities and execute appropriate hand off in a timely and efficient manner to:   AE: AD: Strategic Sales Leadership, to ensure client satisfaction and conversion - 50% importance
    • Qualify/identify new MRR opportunities and schedule calls with Account Director, Account Executives, Strategic Sales Leadership
    • Collaborate with the Account Director, Account Executives and the Global Operations Team(s) (EPFM/MEFM, etc.), to understand the business relationships between each client and identify cross sell opportunities along with higher risk opportunities and work to retain
  • Responsible for maintaining an effective positive business relationship with an assigned group of clients to ensure client happiness and retention - 50% importance
    • Ensure the client understands the value of Feedonomics and our service contracts -
    • Provide ongoing training sessions and product demonstrations with clients as new products and technologies are brought to market
    • Assist with challenging client requests and escalate as needed to the appropriate team member (accounting; operations; sales; support)
    • Support contract management and billing needs of the client
    • Provide reports on client initiatives and opportunities for client development
    • Collaborate with Feedonomics marketing team by collaborating on content for client engagement to ensure growth attainment and increased footprint.
    • Acquire testimonials, case studies, and logos from satisfied clients, ensuring that all assigned accounts are engaged in accordance with our established requirements
    • Proactively call and email clients for internal initiatives identified as relevant to subsets of your clients
    • Learn Feedonomics systems; Feedonomics Platform, internal Sales CRM, and internal Zoho ticketing system

The Requirements

  • 2-3 years direct experience in sales; client experience; client success; retention; engagement; SDR and/or account management
  • 2 years eCommerce experience - preferred
  • Excellent problem-solving, organizational, analytical skills, curiosity, and out of the box thinking
  • Exceptional skills interacting with clients on a variety of topics including business and product strategy/design, technical guidance and long-term product roadmap
  • Ability to create informational marketing content for clients
  • Analytical mind who can convert metrics into action items
  • Bachelor's Degree - preferred but not required

What's in it for you?

  • This is a remote position
  • Competitive pay
  • Medical, dental, and vision (VSP) insurance
  • Additional cost saving programs, such as Health Care FSA and HSA, dependent care flexible spending accounts, life insurance, and more
  • 401K retirement plans
  • Family benefits, such as parental leave, newborn sick leave, adoption assistance, and more
  • Unlimited PTO for salaried positions and up to three weeks for hourly employees
  • Monthly half-day Fridays (yes, really!)
  • Flexible work scheduling
  • Virtual and in-person team events
  • Philanthropy partnership and volunteer days off
  • Employee resource groups for people of color, LGBTQ+, veterans, caregivers, and more
  • Employee assistance programs (a free benefits program that offers counseling services for issues relating to mental health, substance abuse, bereavement, and more)
  • Educational assistance
  • Pet insurance
  • Refer-a-friend bonuses
  • Discounted gym memberships
  • Commuter benefits

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+30d

Customer & Partner Engagement Manager

ServiceNow5 Lawson Lane, Santa Clara, CALIFORNIA, United States, Remote
c++

ServiceNow is hiring a Remote Customer & Partner Engagement Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Role

The ServiceNow Customer & Partner function is focused on getting our customers to value across the end-to-end customer journey. As part of the Strategic Operations team this role will be integral to customer and partner engagement. Our team is hungry but humble, and values creating a supportive and fast paced learning environment for our members to thrive in.

This is an extraordinary opportunity to work closely with the Chief Customer & Partner Officer, learn about and help delight customers and partners, and be a strategic thought partner on engagements. This role will support the Director of Strategic Operations, the Chief Customer & Partner Officer, and other member of the working team (Communications, HR, Office of the CEO/CIO/CPO/CSO) to help prepare for major interactions with customers, partners, and internal/external stakeholders. Potential activities include: strategic approach to customer & partner engagements, end to end customer and partner meeting preparation and follow up, bringing a strategic/customer voice to content for critical internal and external events, and collaborating with account and partner teams.


We are looking for a Manager who is a collaborator, strategic thinker, effective influencer, understands our business, and who can rapidly demonstrate impact and value to the organization. The ideal candidate has a combination of customer/partner, strategy and software experience, and is able to thrive in high growth, fast paced environments, working across a number of varied stakeholders.

Responsibilities:
·       Optimize the CCPO engagement with Customer & Partners: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, required updates to CRM etc.

·       Prioritize which Customers and Partners the CCPO spends time with, working with regional sales and Partner leads on which customers/partners they should meet with, when.

·       Deepen customer/partner relationships: work with the Sales, Partner, and Customer Success organizations to proactively engage top customers and partners (e.g., holiday emails to T-200), close the loop when deals close of people CCPO has a relationship with, etc.       

·       Develop and communicate customer stories on critical themes – that can be leveraged with customer, partners, and internal audiences

·       Support key messaging and preparation for key internal and external meetings, such as C-level executives from other companies, Knowledge- our customer conference, our sales kickoff, VC firms and analysts

Qualifications

Requirements:

  • Effective and mature communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
  • Experience in building trusting relationships and influencing others (incl. executive audiences)
  • Strong people development and leadership skills; able to manage multiple extended or virtual teams
  • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
  • Previous sales or account management experience preferred
  • Expertise in the enterprise software/ SaaS industry a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Customer Engagement Manager| Services

CloudMoyoPune, Maharashtra, India, Remote
3 years of experiencesqlazurec++

CloudMoyo is hiring a Remote Customer Engagement Manager| Services

Company Description

CloudMoyo is a partner of choice for solutions at the intersection of Cloud & AI. We help modern enterprises define their path to the Cloud and help them in their transformational enterprise data journey.

We are a premier implementation partner Icertis contract intelligence platform with over 50+ successful implementation and end -end customer adoption with our FastTracktoValueTM methodology.  With our suite of cloud-based AI-driven “Intelligent Data Services” our customers have benefited by modernizing their companies, leveraging technology to become data-driven companies and more importantly gain benefits within their organization - whether it is through enhanced business insights, increased productivity or faster agility to respond to their customers & market needs.

Headquartered in Bellevue, WA, with an innovation center in Pune, India, and a presence in Kansas City, CloudMoyo is poised to help enterprises build innovative solutions and stay ahead in the disruption cycle. Our proven track record includes developing enterprise solutions for Fortune 2000 companies. Recently Seattle Business selected CloudMoyo as a leader at #5 of the “Washington’s 100 Best Companies to work for in 2020” and that’s a repeat on the prestigious list.

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits. If you’re a talented, hard-working, and fun-loving person looking to grow in this role, then CloudMoyo may be a great fit for your next professional adventure.

Job Description

 

  • Lead the end-end strategy and sustainable plan for growing the cloud-based Analytics, engineering services and Professional Services by over 50% year-over-year
  • Lead the customer executive relationships and build a great customer engagement organization
  • Build and manage a healthy sales pipeline focused on driving expansion revenue, adoption and market penetration
  • Drive more revenue from existing accounts by cross selling, up-selling and developing new opportunities
  • Build out a high-performance customer management & advocacy team which is geared towards growing services and solutions related to professional / contract business services, cloud-based application development, integration, collaboration data warehouse, visualizations advanced analytics and AI/ML using Microsoft Azure and cloud platform.
  • Proficient in communicating complex ideas, either with the written word or in presentations. Lead and manage the entire calls/conversations in-person or remote with continuous engagement and authority.
  • Must have been part of the entire SDLC life cycle in the past experience for Application development, product engineering and Analytics
  • Strong understanding of application engineering in terms of web applications, microservices, bots, Integration APIs and various integration mechanisms
  • Strong domain knowledge of Microsoft products: Azure, SQL Warehouse, Data Lakes, IoT, Analytics, Machine Learning and others

Qualifications

  • Consistent track record of exceeding quotas by doing the right thing for the customers
  • Exceptional leadership skills with an entrepreneurial spirit
  • Exceptional people management skills; ability to foster right behavior in others through leading by example
  • Commitment in promoting a diverse and inclusive culture
  • A minimum of 10+ years of experience in Sales in Information Technology, with a focus on application development, data and analytics
  • At least 3 years of experience in practice development or Customer engagement, with a focus on sales to senior executives (Vice President and C-level)
  • An adaptable style that can fit diverse audiences (with varying technical backgrounds) 
  • Proficient in communicating complex ideas, either with the written word or in presentations
  • Strong domain knowledge of Microsoft products: Azure, SQL Warehouse, Data Lakes, IoT, Analytics, Machine Learning and others
  • Strong domain knowledge of cloud-based systems and data analytics 
  • MBA and/or experience in Management Consulting is preferred
  • Travel up to 30% nationally and occasional international travel

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+30d

Engagement Manager (Remote)

VendavoChicago, IL, USA, Remote
agileMaster’s Degreejiramobile

Vendavo is hiring a Remote Engagement Manager (Remote)

Company Description

Vendavo is the leading provider of price management and optimization solutions for business-to-business companies worldwide.  Vendavo solutions (On-premise, Mobile and SaaS) include comprehensive pricing analysis, optimization, price setting, and deal execution capabilities that help companies improve profits through the art of science and big data.  Leading companies across chemicals, high-tech, industrial manufacturing, and distribution industries leverage Vendavo solutions to drive higher profits.  We’re making a difference in business, and we’re looking for energetic, experienced, and talented professionals to grow our team. If you are someone who is driven to make a global impact and believes in a culture of mutual respect, then you need to join us here at Vendavo!

We collaborate with our customers like few others in our industry.  That’s how we help global businesses achieve extraordinary outcomes in driving predictable, profitable outcomes and growth, by combining the best technology, processes, and – most importantly – people.

It doesn’t stop with unlocking opportunities for customers: We’re committed to creating growth, opportunity, diversity, and inclusion for our employees, too.

Our team is growing. You will too.

Job Description

  • Plan, monitor, and ensure successful delivery of Customer Operations projects from definition phase through completion. 
  • Manage and prioritize own activities to provide timely and responsive results for multiple clients and concurrent projects.
  • Own the complete development lifecycle and be responsible for managing business and technical risks throughout the project.
  • Manage, monitor and regularly report the overall program timeline, status, milestones, and risks.
  • Manage resources (business and technical) within budget and project schedule.
  • Lead cross-functional collaboration with internal and external teams to provide and maintain optimal system performance and stability. 
  • Act as an escalation point for client issues and risks, collaborating with client and internal teams to ensure efficient resolution of incidents.
  • Responsibilities include managing and supporting client deployment events, operational support coordination, as well as planning and managing software upgrades activities. 
  • Cultivate and maintain client relationships, at both project and executive level and facilitate regular communications.
  • Communicate effectively with clients to identify both business and technical needs and evaluate alternative solutions.
  • Seek, implement, and train process improvements to increase overall team effectiveness

Qualifications

  • Bachelor’s or Master’s degree or equivalent in Computer Science, Management Information Systems, Information Technologies or related field
  • Knowledge and experience working with enterprise software, cloud architecture, and SaaS products
  • Experience in integration and data exchange between software systems
  • Experience delivering solutions and supporting fortune 500 global customers
  • trong verbal and written communication skills
  • Ability to build trusted partnerships with executives and project teams, both internal and external
  • Working knowledge of Software Implementation Methodologies
  • Experience with Agile methodologies
  • Knowledge of Project Management Software Tools, such as Microsoft Project and JIRA
  • Pricing experience not required, but desirable
  • Potential for travel, less than 20%
  • Ability to manage multiple initiatives simultaneously

Additional Information

  • Competitive base salary + bonus
  • Comprehensive health benefits including medical and dental
  • Unlimited paid time off
  • Flexible working hours
  • All your information will be kept confidential according to EEO guidelines.

    Accommodations

    Vendavo is an inclusive community, and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please contact your recruiter with your request. Your message will be confidential, and we will be happy to assist you.

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+30d

Engagement Manager

CMGRemote
agileDynamics

CMG is hiring a Remote Engagement Manager

Engagement Managers at CMG serve as trusted advisors, managing client relationships and projects,
accountable for strategy development to delivery. They identify forward trends and provide custom solutions
to help clients respond to market shifts to transform their initiatives and organizations.

Overview
A manager provides project workstream direction in collaboration with leadership, coaches junior consultants to navigate the unexpected, drives work to completion, synthesizes learnings and works closely with project team members. This person serves as a lead for day-to-day support, professional development, and performance management of their client-facing team and professional managees. They proactively share lessons learned and insights across the firm to contribute to internal initiatives and growth.
CMG managers are also key contributors to the success of business development, identifying sales opportunities, strengthening client and potential client relationships, and guiding compelling proposals.

Location:

  • Flexible Remote Location, East Coast hours required

Responsibilities:

  • Helping clients craft and execute on their business transformation strategies
  • Managing client relationships, driving project work plans and deliverable structure, proactively identifying opportunities to advance work/exceed expectations and developing solutions
  • Deliver high-quality work across client engagements, owning key deliverables and driving work to completion
  • Building trust-based value-added relationships with senior executives both internally and externally
  • Managing daily project work plans with ongoing execution (through project team members and as individual contributor), proactively identifying opportunities to advance work and developing solutions to overcome barriers
  • Effectively present data and analysis for key performance indicators, recommendations, and trendsSynthesizing lessons learned to build out narrative and effectively presenting insights to senior team members
  • Advancing business development pursuits with thought leadership, incorporating relevant market research/knowledge and leading parts of proposal development
  • Managing junior team members in client project support and professional performance management
  • Identifying project expansion opportunities through acute client knowledge and a deep understanding of CMG market offerings

Qualifications:

  • Bachelor’s degree
  • 3-6 years of consulting experience from consulting firmor relevant experience within corporate strategy at a leading organization. Project work areas ideally focused ongrowth strategy, marketing, M&A, or transformation (business or digital)
  • An ability to manage multiple projects and client priorities simultaneously
  • Strong communication & client management skills within professional services or consultative environment
  • Evidence based analytical skills toanalyze performance/trends to inform data driven recommendations
  • Ability to influence outcomes with limited authority from both technical and non-technical stakeholders towards a common goal
  • The ability to multi-task and balance priorities of client delivery with ongoing initiatives (i.e. internal firm projects, recruiting, training & onboarding)
  • Track record and commitment to the success of teams, with abilities to provide constructive feedback and corrective action when needed
  • General intellectual curiosity with desire to continuously learn for creation of strategies and solutions for solving client problems
  • Mindset marked by embracing of best practices, having perseverance and grit to drive positive influence across teams within environments of change 

(Not required, but helpful): 

  • Further Degrees: MBA or Masters in Management – preferred if fewer years of consulting experience, or prior work background outside of consulting space 
  • Sales experience a plus

*Due to COVID-19, we are currently operating in a hybrid environment with eligibility for firm travel and work out of our offices, provided you are fully vaccinated from COVID-19. 

Explore CMG – Why Join Us?  

We celebrate thinking critically, operating with agility, and encouraging one another to deliver to the best of our abilities. Because we engender trust, CMG offers a level of flexibility, autonomy, and work/life balance uncommon in the consulting industry.  

  • You are looking to make a significant contribution.  Here you will ownrealclient work to help our clients transform, grow, and thrive. 
  • You want to be valued as a thought partner working with all levels at the firm where your voice will be heard. 
  • Learning and curiosity are a passion for you. 
  • You are self-driven especially excelling within ambiguity and everchanging environments.  

Our Rewards Package

  • Semi-annual bonuses: High performance equals high rewards 
  • Flexible PTO policy: Work hard/play hard, there are no prescribed PTO allowances  
  • Personal development programs: Investing in our people makes all of us stronger 
  • Quarterly meetings: Focusing on results, planning for the future, & enjoying comradery 
  • Office treats & snacks: Fueling our bodies and our minds. 
  • Parking, it’s on us: We offer paid parking at our DC & Durham location 
  • Benefits: Medical, dental, vision, life insurance, 401(k), and paid parental leave 
  • 401(k): CMG’s employer contributions start as soon as you begin contributing to the plan and you are 100% vested in employer contributions from the plan start

About CMG 

CMG is a strategic consulting firm that partners with our clients to transform teams, capabilities, and strategies that align to evolving customer needs and shifting market conditions.Since 1998 CMG has partnered with some of the world’s fastest moving companies to transform their business and capabilities. Through innovative thinking, collaborative execution and an agile response to changing market dynamics, we help our clients unlock overlooked or hidden growth potential. 

CMG is an Equal Opportunity Employer.

For more information about CMG, please visitwww.cmgconsulting.comor connect with us onLinkedIn.  

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+30d

Engagement Manager - Global Sales

ServiceNowRemote, New York, NEW YORK, United States, Remote
tableauDynamics

ServiceNow is hiring a Remote Engagement Manager - Global Sales

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

This is an extraordinary opportunity to work closely with the leader of the Global Sales Organization, and to drive cross-functional alignment to ensure a great experience for ServiceNow’s customers and employees. This role will support the Chief Commercial Officer, as we focus on scaling his engagement with our most strategic customers. This role will report Head of Engagement, Global Sales. 

Role & Responsibilities:

  • Strategize, prioritize and manage the right meetings for our CCO to focus on 
  • Support all customer engagement activities in GEO including meeting prep, follow up and cadence management
  • Proactively deliver customer engagement strategy in-line with priority accounts in GEO
  • Deliver Top Talent and employee engagement in GEO in partnership with comms
  • Scale the CCO’s customer interactions by maximizing effectiveness of all meetings and follow up actions - working with Accounts, Product, Executive Briefing teams, etc
  • Create & maintain content library (customer presentations)
  • Take concise notes in team & customer meetings to translate into clear actions quickly afterwards
  • Improve overall effectiveness of the CCO Engagement team
  • Support for special projects in GEO

Qualifications

  • 5+ years of work experience, preferably in management consulting, business development or sales
  • Great communications skills and know how to communicate and work with different levels across all BUs (esp. Sales, Product)
  • Ownership mindset of work and is proactive; always providing suggested solutions in face of challenges
  • Excellent organisational and communication skills
  • Experience managing multiple projects simultaneously
  • High attention to detail

Bonus skillsets:

  • Has experience in program management
  • Understand sales org, sales process, account priorities and mindsets
  • Fluent with MS Dynamics and Tableau
  • Comfort with Excel (incl. pivot tables) and Powerpoint

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Digital Engagement Manager (Digital Marketing)

Informa Markets901 28th St, Santa Monica, CA 90405, USA, Remote
B2BsalesforceDesign

Informa Markets is hiring a Remote Digital Engagement Manager (Digital Marketing)

Company Description

Informa Markets - Engineering offers live and digital platforms for engineering professionals across industries to discover solutions, network with peers, and source new products and partnerships. Our range of in-person trade shows, educational conferences, virtual events, and digital resources help our customers own their markets, offering them innovative ways to secure leads, reach new audiences, and grow their brands.

Our event brands span industries, including MD&M and BIOMEDevice (medical device manufacturing), ATX (automation technology),The Battery Show (battery and energy storage), Drive World (automotive intelligence), DesignCon (systems design), Plastec (plastics), International Powder & Bulk Solids (bulk processing), and more. These events are complemented by our audience-specific media brands, including MD+DIDesign NewsPackaging DigestPlasticsToday, Battery Technology,and Powder & Bulk Solids.

Job Description

Informa Markets—Engineering (IME) is seeking a passionate and driven digital marketing guru to join our team as a full-time Digital Engagement Manager. This position is a critical new role in our business tasked with developing marketing strategy that aligns with portfolio objectives and accelerates growth for our six B2B media brands serving various audiences within the advanced design and manufacturing sector.

In addition to strategy and team management, this role is specifically focused on conversion rate and channel optimization to drive increased engagement with our brands and associated products across such channels as website, newsletters, webinars, ebooks, and social media. As such, the ideal candidate is committed to continuous improvement, generates creative ideas, demonstrates diligence in testing, and is characterized by an analytical, data-driven mindset.

Reporting into the VP, Content & Strategy, this position manages a newly developed team of three dedicated marketers, composed of a Growth Marketing Manager, a Marketing Specialist, and a Social Media Specialist. Key focus areas for the team include audience acquisition; branding & awareness; data, analytics, and insight; engagement; newsletter list quality and management; sales marketing; audience and market research; and social media.

Key Responsibilities

  • Develop marketing strategy for the six-brand B2B media portfolio in line with business and brand goals, working alongside business, editorial, and sales leads
  • Design and execute on multichannel digital marketing campaigns, spanning end-to-end campaign management, strategy, project planning, executing, and reporting on associated digital activity
  • Driveconversion rate optimization (CRO) and channel optimization efforts for improved performance and engagement across such key channels as website, newsletters, social media, webinars, ebooks, etc.
  • Improve overall channel engagement and effectiveness
  • Set and track key performance metrics and benchmarks that align with business objectives; communicate progress against KPIs to key stakeholders on a regular basis
  • Track progress and drive continuous improvement via analysis and optimization; identify and validate improvements through research, internal/external feedback, best practices, and various testing methodologies (e.g. A/B)
  • Work with editorial team to develop and implement brand-specific SEO strategies to drive website traffic and support associated revenue
  • Analyze website metrics—including monitoring traffic, sources, conversions, SEO efforts, and KPIs—and share insights with editorial team members to help increase traffic and engagement
  • Develop strategy for and oversee all key media marketing functions, including audience acquisition; branding & awareness; data, analytics, and insight; engagement; list quality and management; sales marketing; audience and market research; and social media
  • Establish marketing best practices for the business and stay up to date on the latest digital marketing trends, tactics, and technology
  • Manage three marketers, coach junior staff, and perform associated administrative duties
  • Manage marketing budgets and ensure direct reports adhere to budget
  • Troubleshoot and work with support teams to resolve marketing and related delivery, platform, or technology issues
  • Perform other duties, as assigned

Qualifications

  • Bachelor’s degree in marketing, communications, or a related field
  • 8+ years of professional marketing experience with demonstrated success in multichannel campaigns and initiatives, with focused experience in digital marketing
  • Experience leading a digital-focused marketing team or demonstrating progressive roles in the space indicating readiness to lead a team
  • Deep knowledge of SEO strategy and best practices, as well as common tools (Google Search Console, SEMRush, etc.)
  • Extensive experience with and knowledge of web analytics tools, such as Adobe Analytics or Google Analytics
  • Expertise in marketing automation platforms, such as Eloqua, Pardot, Mailchimp, etc.
  • Experience with A/B and multivariate testing and experiments, as well as associated tools, such as Adobe Target
  • Masterful multitasking and prioritization abilities
  • Excellent written and verbal communication skills
  • Solid copywriting skills
  • Ability to collaborate with and manage relationships with diverse stakeholders across a variety of job functions
  • Analytical, curious, and questioning mindset
  • Technology savvy and able to quickly adapt to working with new technology solutions, platforms, etc. Able to identify and assess value of new potential tools and technology as well.
  • Knowledge of creative tools such as Adobe Creative Suite and Canva a plus
  • Understanding of Salesforce a plus
  • B2B Media/Media experience a major plus

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

Eurofins is hiring a Remote Membership Engagement Manager (Leather Working Group) Sustainability, Environmental, ESG, Focus Group

Company Description

Eurofins|BLC is a small but growing business specialising in testing and consulting and operates within the Eurofins Softlines and Leather division. Established for over 100 years specialising in leather and products such as footwear, bags and upholstery, we have the technical pedigree and experience to provide targeted, testing and consulting solutions up and down the supply chain.

Eurofins|BLC is part of the Eurofins Scientific group which provides Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2020, Eurofins generated 5.4 billion Euro proforma turnover in 800 laboratories across 50 countries, employing about 50,000 staff.

Job Description

About Leather Working Group:

The global multistakeholder, Leather Working Group (LWG) , is a member-led not-for-profit organization that is dedicated to driving excellence in the leather industry, minimizing the impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification. We have over 1,500 member companies and represent over 25% of the world’s leather production. Discover more at www.leatherworkinggroup.com

The Role:

Drive engagement and maintain relationships with our 1500 corporate members from leather manufacturers, traders, brands, NGOs, and retailers. Promoting LWG’s core focus areas and LWG’s world-leading suite of tools and ESG certification.

Main duties: 

  • Support the development and delivery of the membership engagement strategy and lead the development of membership benefits packages and member surveys.
  • Proactively manage the day to day communications and inquiries with all members and non-members.
  • Use social media such as Linkedin to pulse check and communicate with potential and existing members and our key stakeholders.
  • An integral part of the role is taking the minutes at member meetings and then being responsible for distributing to our working groups and steering committees. The actions from these meetings ultimately drive the future strategic direction of LWG.
  • Attend and support the organising of member meetings, fairs, conferences, and international trade shows (virtual and face to face, international travel 3-4 times a year).
  • Conduct market research, providing general information on hot and trending topics in relation to focus areas and present to the team.
  • Plan a program of monthly LWG webinars and podcasts for members.
  • Reporting on member engagement and member activity to the LWG team on a weekly basis and monthly to the Executive Committee.
  • Day to day audit administration ensuring new and existing member audits are processed and completed correctly in a timely manner. Raise invoices and conduct purchase requisition sign-off as and when required.
  • Updating new member information on the LWG website, approving members who have requested access, uploading logos, and other updates as required.
  • Ensure members are using the correct LWG logo and report inappropriate use.
  • Maintain accurate data on our CRM database including membership information, subscription details plus data for mailings, correspondence, and voting rights.
  • Provide general administrative support and holiday cover for other LWG team members where necessary.
  • Present LWG’s suite of world-leading tools and ESG Certification, including top-line messages around our work on deforestation, traceability, LCA, and animal welfare when on-boarding members, virtually and at events.
  • Managing the Executive Committee election process for member representatives of our governing body, as well as ad hoc elections for the relevant sub-groups

Qualifications

What We Are Looking For:

  • Ideally, you will have a science-based degree in sustainability, environmental sciences or similar experience and be passionate about these areas.
  • Experience working in a membership organisation ideally with a brand, not-for-profit or similar initiative to the Leather Working Group
  • A driven, enthusiastic and confident individual with strong communication skills both written and face to face demonstrating the ability to present information in various formats
  • Demonstrate excellent customer service and the ability to build and maintain strong relationships
  • Ability to manage your own workload is essential as well as working with a team as this role is remote working
  • You need to demonstrate strong organizational and analytical skills, rigorous attention to detail, the ability to work to deadlines and competing demands, and a positive attitude to challenges.

Additional Information

Your motivations:

Do you have an interest in sustainability? Do you want to be part of a global not-for-profit that drives change in the leather sector? Leather Working Group is small organization with a big agenda. LWG has a global footprint and an employee eco-system that thrives on input.

Working for us:

You will be employed by Eurofins|BLC and working for the Leather Working Group and we need someone who can:

  • Become an integral part of our employee ecosystem, contributing thoughts, and ideas towards running a world-leading not-for-profit organization, collectively driving positive change in the leather industry on a global scale.
  • Be passionate about LWG’s focus areas; deforestation, traceability, animal welfare, environmental impact, chemical management, environmental auditing, and social responsibility.
  • ·Have the professionalism to work with major global players, including directors and CEOs, within LWG’s membership, comprising of leather manufacturers, traders, brands, NGOs, and retailers.
  • Have the ability to understand complex landscapes such as the different elements and actors within the leather value chain.
  • Flex to meet changing priorities within tight deadlines and support the team where required.
  • Understand the nature of a collaborative culture and the value it brings to drive the development of impactful initiatives for the leather industry.

Benefits: Competitive Salary, Life Insurance, Private Medical Insurance, Income Protection, Group Pension Scheme (match contribution of up to 5 %), Perkbox and free on-site parking 

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+30d

Engagement Manager (Private Sector)

ResultantIndianapolis, IN, USA, Remote
jiraDesignazure

Resultant is hiring a Remote Engagement Manager (Private Sector)

Company Description

We are a passionate team of active listeners, deep thinkers, and courageous problem solvers who come together to produce positive outcomes. Our name symbolizes our commitment to empathy and collaboration—to not just delivering the best solutions to our clients but deeply listening to them, understanding their needs, and learning from each other in the process.

We believe in hiring the best, giving them what they need to thrive, and then stepping back to let them make their greatest impact on their terms. Working with us is equal parts autonomy and responsibility. If you enjoy making a difference (and the pressure that comes along with it), we’d love to tell you how we’ve worked with our clients to reduce infant mortality, cut risk from microprocessor supply chains for the Department of Defense, and ensure families who need it get nutrition assistance.

Together, we partner with clients in the public and private sectors to help them overcome their most complex challenges, empowering our clients to drive meaningful change in their organizations and communities. In everything you do, you’ll help your clients, colleagues, and communities thrive.  

Resultant was founded as KSM Consulting in 2008. 

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced and proven Engagement Manager to join the team. As an Engagement Manager, you will be responsible for ensuring our clients thrive through the engagement(s) they have with Resultant, doing whatever it takes to deliver value and success. This will include acquiring mastery of the client’s business, technologies, and key resources across levels of the client organization. As a technology consulting firm, it is extremely important that all Engagement Managers have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Engagement Manager will serve as the sole point of contact for their respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it. Finally, it will also include helping ensure effective collaboration across all teams involved in achieving these goals. 

Responsibilities

Manage delivery on a given project or client-site including:

  • Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc.
  • Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
  • Understand Resultant's scope of work and its intended outcomes and overarching purpose for the business
  • Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing
  • Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital Transformation.
  • Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost
  • Mentor, coach, and train others around our company on how to reflect these capabilities
  • Provide quality assurance and ensure operational excellence on all active projects both formally and informally
  • Be a confidential support to them on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
  • Stay attuned to the context surrounding the client’s industry and market

Manage the internal portfolio finances including:

  • Leading monthly meetings with the Resultant Finance team around accounting updates including the portfolio level roll up of projects, deliverables, and invoices
  • Ensuring invoices are paid in contractually agreed time frames
  • Forecasting net new projects for the account, managing those ideas from inception through signed SOW and ensuring all proper parties are collaborated with through that process
  • Providing clarity and recommendations managing any WIP on a given account

Perform Contract Management for the account including:

  • Ensuring all active projects are aligned to contracts
  • Creating and managing all contracts for services with assigned account(s) including managed service agreements (MSA), contracts, renewals, extensions, and amendments

 Manage Client Capital including:

  • Referral Capture
  • White Paper and content management
  • IP process proactive management

Client Need Forecasting:

  • Product backlog enhancement ideation, Solution/technology innovation, cost savings, integrations, data products/services, process products/services, and competition velocity/quality review
  • Partnering with Sales to build a proactive strategy for the client to outline proposed future state initiatives and developing an action plan for how we might provide services/products/partners to support them through those initiatives

Participation as key lead on all business development activity for specific client. Including:

  • Extensions, amendments, and new scope development
  • RFP process lead including RFI responses, written responses, Q&A, orals, competition assessment, strategic partnerships (MBE,WBE,VBE), BAFO, and any other area (focused on how we continue to win)
  • Loss retrospective and lessons learned
  • Contract vehicle identification
  • Solution Excellence (partnering with sales to ensure the proposal is of high-quality and aligned to client needs)

Qualifications

  • We offer a nice relocation package for candidates outside of Indiana and welcome candidates from all over the United States.
  • 5+ years of experience managing complex work portfolios
  • Technical competency
  • Ability to maintain high level of confidentiality
  • Ability to influence buyers and advocate for Resultant’s capabilities and qualifications to perform work
  • Advanced knowledge and proficiency in Microsoft Excel, PowerPoint, Project, Jira, Smartsheet, Azure DevOps, Trello, and/or other Project Management software
  • Experience in consulting is a plus
  • Experience serving mid-market and enterprise level clients a plus
  • Excellent Communicator
  • Professionalism
  • Quick technical aptitude; can learn technology stacks/infrastructure/application dev/data quickly, retain and add value

Additional Information

What you should know about Resultant:  

  • Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.  
  • Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.  
  • Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.  
  • Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.  
  • We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.  
  • We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!  
  • As a full time Rezzer, you will be offered the opportunity to enroll in a variety of benefit programs: Health, Dental, Vision, Life and Disability Insurance for you and your family. Health Savings Account, Dependent Care- Flexible Spending Account along with 401k match, Profit Sharing Plan, Self-Managed PTO, Paid Holidays and Parental Leave. Resultant considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, geographical location, local market, and business conditions. With that said, the pay range is between 60-70k for Colorado residents and is subject to change per the factors mentioned above.

What our team members say about us… 

  •   “I love our true empathy and concern for our clients, it's very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.” 
  •  “I learn something new every single day, and I feel like I'm a part of building an organization that has legs. I appreciate that I'm consistently humbled by the talent and caliber of our team.” 
  •   “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.” 

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status. 

Equal Opportunity Employer 

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Eurofins is hiring a Remote Membership Engagement Manager for the Leather Working Group

Company Description

Eurofins|BLC is a small but growing business specialising in testing and consulting and operates within the Eurofins Softlines and Leather division. Established for over 100 years specialising in leather and products such as footwear, bags and upholstery, we have the technical pedigree and experience to provide targeted, testing and consulting solutions up and down the supply chain.

Eurofins|BLC is part of the Eurofins Scientific group which provides Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2020, Eurofins generated 5.4 billion Euro proforma turnover in 800 laboratories across 50 countries, employing about 50,000 staff.

Job Description

The Role:

Drive engagement and maintain relationships with our 1500 corporate members from leather manufacturers, traders, brands, NGOs, and retailers. Promoting LWG’s core focus areas and LWG’s world-leading suite of tools and ESG certification.

Main duties: 

  • Support the development and delivery of the membership engagement strategy and lead the development of membership benefits packages and member surveys.
  • Proactively manage the day to day communications and inquiries with all members and non-members.
  • Use social media such as Linkedin to pulse check and communicate with potential and existing members and our key stakeholders.
  • An integral part of the role is taking the minutes at member meetings and then being responsible for distributing to our working groups and steering committees. The actions from these meetings ultimately drive the future strategic direction of LWG.
  • Attend and support the organising of member meetings, fairs, conferences, and international trade shows (virtual and face to face, international travel 3-4 times a year).
  • Conduct market research, providing general information on hot and trending topics in relation to focus areas and present to the team.
  • Plan a program of monthly LWG webinars and podcasts for members.
  • Reporting on member engagement and member activity to the LWG team on a weekly basis and monthly to the Executive Committee.
  • Day to day audit administration ensuring new and existing member audits are processed and completed correctly in a timely manner. Raise invoices and conduct purchase requisition sign-off as and when required.
  • Updating new member information on the LWG website, approving members who have requested access, uploading logos, and other updates as required.
  • Ensure members are using the correct LWG logo and report inappropriate use.
  • Maintain accurate data on our CRM database including membership information, subscription details plus data for mailings, correspondence, and voting rights.
  • Provide general administrative support and holiday cover for other LWG team members where necessary.
  • Present LWG’s suite of world-leading tools and ESG Certification, including top-line messages around our work on deforestation, traceability, LCA, and animal welfare when on-boarding members, virtually and at events.
  • Managing the Executive Committee election process for member representatives of our governing body, as well as ad hoc elections for the relevant sub-groups

Qualifications

What We Are Looking For:

  • Ideally, you will have a science-based degree in sustainability, environmental sciences or similar experience and be passionate about these areas.
  • Experience working in a membership organisation ideally with a brand, not-for-profit or similar initiative to the Leather Working Group
  • A driven, enthusiastic and confident individual with strong communication skills both written and face to face demonstrating the ability to present information in various formats
  • Demonstrate excellent customer service and the ability to build and maintain strong relationships
  • Ability to manage your own workload is essential as well as working with a team as this role is remote working
  • You need to demonstrate strong organizational and analytical skills, rigorous attention to detail, the ability to work to deadlines and competing demands, and a positive attitude to challenges.

Additional Information

Your motivations:

Do you have an interest in sustainability? Do you want to be part of a global not-for-profit that drives change in the leather sector? Leather Working Group is small organization with a big agenda. LWG has a global footprint and an employee eco-system that thrives on input.

Working for us:

You will be employed by Eurofins|BLC and working for the Leather Working Group and we need someone who can:

  • Become an integral part of our employee ecosystem, contributing thoughts, and ideas towards running a world-leading not-for-profit organization, collectively driving positive change in the leather industry on a global scale.
  • Be passionate about LWG’s focus areas; deforestation, traceability, animal welfare, environmental impact, chemical management, environmental auditing, and social responsibility.
  • ·Have the professionalism to work with major global players, including directors and CEOs, within LWG’s membership, comprising of leather manufacturers, traders, brands, NGOs, and retailers.
  • Have the ability to understand complex landscapes such as the different elements and actors within the leather value chain.
  • Flex to meet changing priorities within tight deadlines and support the team where required.
  • Understand the nature of a collaborative culture and the value it brings to drive the development of impactful initiatives for the leather industry

About Leather Working Group:

The global multistakeholder, Leather Working Group (LWG) , is a member-led not-for-profit organization that is dedicated to driving excellence in the leather industry, minimizing the impact of leather production, and challenging industry perceptions, through a suite of tools and ESG certification. We have over 1,500 member companies and represent over 25% of the world’s leather production. Discover more at www.leatherworkinggroup.com

Benefits: Competitive Salary, Life Insurance, Private Medical Insurance, Income Protection, Group Pension Scheme (match contribution of up to 5 %), Perkbox and free on-site parking 

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Palo Alto Networks is hiring a Remote Cloud Engagement Manager Intern

Company Description

Our Mission 

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

YOUR CAREER 

The Palo Alto Networks Public Cloud Engagement Intern is part of the team assigned to  Microsoft on a global basis. This position is responsible for all joint activities with Microsoft.  The Engagement intern will have a myriad of different responsibilities to ensure leverage and  consistent engagement with Microsoft to drive customer engagements, qualified pipeline and  cloud bookings that meet and exceed quota and expectations. The Engagement Intern will be  part of the team that coordinates Palo Alto Networks sales activities. The Public Cloud  Engagement Intern will report to the Director of Public Cloud Sales. 

It is expected that the Cloud Engagement intern assist with interaction and engagement with  the “sell with” activities with Microsoft. The Engagement intern will learn a deep understanding  of Microsoft go-to-market strategies including but not limited to co-selling, strategic planning  and goal setting, channel programs, marketing campaigns and programs, strategic events and  funnel management.  

YOUR IMPACT 

• Assist in all joint sell with and go to market activities with Microsoft 

• Track all opportunities, pipeline and bookings and provide forecasts and funnel  management reports 

• Assist in support and coordination for channel activity with assigned Cloud Provider • Assist in relationships with key personnel in the Public Cloud provider to solidify Palo  Alto Network’s standing and awareness within the provider and to assist in the  development of key relationships with the extended Palo Alto Network’s cloud team  and executives 

• Help provide insight in the support of Public Cloud events and attend/participate in the  events 

Qualifications

YOUR EXPERIENCE 

• BA, BS (or equivalent work experience) 

• Public Cloud experience preferred 

• Industry knowledge of security product market trends and directional awareness of  Palo Alto Network’s roadmap and technology development efforts. 

• The role calls for knowledge of competitive security products. 

• Knowledge of how to deliver comprehensive security solutions to PANW’s customer  base, and maintains a general understanding of competitive selling strategies. • Demonstrated ability to work in a virtual and matrix environment 

• Proven ability to manage a myriad of different disciplines and tasks in a high pressure,  time sensitive environment 

• Strong communication (written and verbal) and presentation skills

• "Whatever it takes" attitude and motivation to do whatever necessary to assist in  winning business

Additional Information

THE TEAM 

Our sales team members work hand-in-hand with large organizations around the world to keep  their digital environments protected. We educate, inspire, and empower our potential clients  in their journey to security. 

As part of our sales team, you are empowered with unmatched systems and tools, constantly  updated research and sales libraries, and a team built on joint success. You won’t find  someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching  in to assist when it comes to solutions selling, learning, and development. As a member of our  sales team, you are motivated by a solutions-focused sales environment and find fulfillment in  working with clients to resolve incredibly complex cyber threats.

OUR COMMITMENT

We’re  trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we  can’t accomplish our mission without diverse teams innovating, together. Palo Alto Networks  is evolving and changing the nature of work to meet the needs of our employees now and in  the future through FLEXWORK, our approach to how we work. From benefits to learning,  location to leadership, we’ve rethought and recreated every aspect of the employee  experience at Palo Alto Networks. And because it FLEXes around each individual employee  based on their individual choices, employees are empowered to push boundaries and help us  all evolve, together. We are committed to providing reasonable accommodations for all  qualified individuals with a disability. If you require assistance or accommodation due to a  disability or special need, please contact us at [email protected] Palo  Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and  all qualified applicants will receive consideration for employment without regard to age,  ancestry, color, family or medical care leave, gender identity or expression, genetic  information, marital status, medical condition, national origin, physical or mental disability,  political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual  orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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+30d

Agile Engagement Manager

Acklen AvenueNashville, TN Remote
agile5 years of experience

Acklen Avenue is hiring a Remote Agile Engagement Manager

AGILE ENGAGEMENT MANAGER

Description:

As an Acklen Avenue Agile Engagement Manager, you are responsible for maximizing the value delivered by your teams for your clients. You achieve this by ensuring the relationship between our development teams and the client is one of trust and collaboration; supporting value based delivery and actively coaching the team to continually improve and innovate.

Responsibilities:

  • Facilitate Discovery sessions ensuring outcomes necessary for the team to begin delivering have been met.
  • Enter with curiosity asking questions to uncover needs and stories, even beyond those stated upfront by the client.
  • Work with the client product owner and Acklen Avenue business analyst to write user stories, scenarios and acceptance criteria, in order to prioritize for lowest risk, maximum short-term business value, and early learning results.
  • Ensure Ops meeting Conducted at agreed upon intervals and relevant data points are covered.
  • Present the Release Plan to the client and explain changes from week to week.
  • Use a repertoire of facilitation techniques.
  • Persuasively communicate the benefits of Acklen’s company culture and processes and find ways to partner with clients.
  • Seek honest, specific client feedback to continuously improve the partnership.
  • Foster Acklen’s company culture and process with the development team to maintain standards of excellence and work-life balance.
  • Maintain clear productive communication with Clients
  • Actively coaches each team member, modeling the agile mindset and leadership required for consistent value driven delivery.
  • Partner with leadership on staffing decisions, training and performance evaluations.
  • Support Leadership and Sales as needed.

Requirements:

  • Agile leader with In depth knowledge of Agile frameworks and best practices
  • Agile Certifications such as CSM,CSPO, PSPO, CSP, CTC, CEC, ACP a plus
  • Experience leading Product Delivery utilizing agile project management techniques
  • Ability to coach teams, individuals and organization on Agile practices and mindset
  • 3-5 years of experience working with clients to iteratively deliver Products.
  • General business awareness of common company processes and pain points
  • Excellent communication and negotiation skills
  • A relentless passion for great client experiences
  • Empathic, flexible, collaborative mindset
  • Bachelor’s degree in a business or technical subject or equivalent work experience
  • Remote Work , candidates must be located inside United States.

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+30d

Client Engagement Manager (remote), Experian Consumer Services

Experian1501 S MoPac Expy, Austin, TX 78746, USA, Remote
Ability to travelc++

Experian is hiring a Remote Client Engagement Manager (remote), Experian Consumer Services

Company Description

About us, but we’ll be brief:
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

Client Engagement Manager role requires the talents of an experienced account manager, client services professional, as well as a project manager. The Client Engagement Manager’s role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients make good decisions, as well as to support existing clients in developing their Incident Response Plan. The Client Engagement Manager will be responsible for responding to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. The Client Engagement Manager will have quarterly and yearly goals that recognize the need to provide a high level of service with a high level of activity.

What you'll be doing:

 

  • Client Engagement Managers are responsible for managing client breaches from start to finish. They are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan.
  • First point of contact for existing customers experiencing a data breach
  • Manage detailed projects from start to finish while providing an excellent client experience
  • Prepare and present complex products and pricing with quick turn-around times, and clearly communicate options to clients and help them determine the best solution for their needs
  • Ensure all client materials are delivered on time and error free
  • Respond reasonably to urgent customer events and deadlines with a level head
  • Establish a high level of organization to keep all parties focused and coordinated
  • Document and collaborate on best practices to respond to client needs and implementing breach responses
  • Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
  • Travel onsite to meet Reserved Response clients
  • Train operational team members on client incident response plans
  • Update and maintain client and breach opportunity record information
  • Submit opportunity provisioning records
  • Maintain and update client-facing frequently asked questions in team database
  • Create operational plans and reports for clients and internal team members

 

Qualifications

What your background looks like:

  • Bachelor’s degree from accredited college
  • 3-5+ years’ experience in client account management and servicing large corporate accounts
  • Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
  • Ability to travel 15% of time
  • Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution
  • Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
  • Experience managing projects that have a large operational scope
  • Ability to work collaboratively with different internal stakeholders to deliver on client needs
  • Strong oral and written communication skills as well as presentation skills
  • Exhibit keen attention to detail and accuracy
  • Ability to work outside of the confines of traditional work day and work week is required
  • Must be proficient with MS Office, MS Excel, MS Outlook

 

Additional Information

Perks:

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 15 days’ of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
  • Competitive pay and comprehensive benefits package, with a bonus target of 10%
  • Flexible work schedule and relaxed dress code.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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+30d

Client Engagement Manager

KoneksaNew York, NY, USA, Remote
agilemobile

Koneksa is hiring a Remote Client Engagement Manager

Company Description

At Koneksa, we are focused on using new technologies to improve clinical research and drug development. We help leading life sciences companies and research hospitals remotely capture real-world data from patients. Our projects deploy digital health technologies such as FDA approved activity trackers, wearable vital sign monitors, and other emerging monitoring devices that collect data outside the clinical and laboratory setting. We are developing digital biomarkers that help our customers make faster decisions, often using smaller studies, with technologies that enhance the experience of the patients who participate. 

We're on a constant quest to improve the tools and endpoints that are used to get the right new therapies to patients who need them. Our experienced and diverse team challenges traditional development paradigms to work at the intersection of what some would consider competing forces—compliance and innovation. At Koneksa, we believe that science, technology, analytics, and agile learning experiences are primary drivers to develop patient-centric solutions that enable our customers to make faster decisions in clinical trials.

Job Description

We are actively seeking to hire a Client Engagement Manager to provide operational oversight of key client accounts, ensuring consistent delivery of contract requirements for all product offerings.  You will focus on establishing and managing governance activities, and work to strengthen relationships with client decision-makers and influencers.

In addition to participating in portfolio study oversight, the Client Engagement Manager leads and contributes to client management strategy, developing and implementing process improvements and standardization with the goal of increasing adoption of Koneksa’s software, study data, and analysis solutions.

This is a remote role and will report to the Director, Client Services.  This role will require periodic travel.

Responsibilities

  • Serve as client advocate and portfolio-level point of contact for existing clients, interacting with multiple levels within the client organization

  • Define, implement, and maintain governance for assigned portfolio utilizing best practices and client-specific standards

  • Establish, set, and track portfolio specific metrics, for monitoring of portfolio status and customer satisfaction

  • Participate in delivery activities, ensuring successful delivery of technology and services across client portfolio, with a focus on standardization and superior service

  • Manage client escalations, working with internal stakeholders and client teams to resolve

  • Develop and present client reports, presentations, and metrics

  • Facilitate and host customer quarterly business reviews reviewing current portfolio and future opportunities

  • Conduct ad hoc analyses and special projects to meet client expectations for product quality and value

  • Identify opportunities for operational efficiencies across client portfolio, while ensuring customer satisfaction

  • Partner with Business Development, to contribute to new sales activities, providing product and client knowledge to the pre-award process.

  • Elevate potential new opportunities to Business Development through the identification of follow-on work, product enhancements, or additional service offerings

  • Participate in conferences, symposiums, and other forums for professional knowledge sharing

Qualifications

  • ​Bachelor’s degree
  • 7+ years of experience in Client Engagement Management or Program Management within healthcare or life sciences technology and software

  • Experience in high growth/startup environments preferred

  • Self-starter attitude while collaborating with multifunctional teams

  • Experience in analytics, metrics, and reports for client or portfolio activity

  • Detail-oriented in a fast-paced environment, while managing multiple priorities

  • Experience in leading remote and in-person presentations

  • Excellent written and verbal communication skills 

  • Robust understanding of web and mobile-based technologies

Additional Information

Benefits

  • Competitive salary
  • Stock option scheme eligibility
  • Comprehensive benefits package
  • Employer 401(k) matching
  • Choice of computer equipment

Koneksa Health, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Koneksa Health Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

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ServiceNow is hiring a Remote Senior Engagement Manager - French Fluency Required

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. 

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role: 

As a Senior Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

What you get to do in this role:

  • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
  • Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
  • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
  • Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
  • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration

Qualifications

In order to be successful in this role, we need someone who has:

  • Minimum of 12 years of high-tech/SaaS industry experience
  • 8+ years in Customer Engagement roles
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting 
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Thought leadership and strategic thinking
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives
  • Excellent negotiation and persuasion skills.
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives.
  • Strong customer orientation and an innate ability to anticipate and act
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
  • BS/BA degree in computer science, engineering or related discipline preferred
  • Travel up to 50% 
  • Fluent in French and English Required

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Digital Experience Engagement Manager

ServiceNowBuilding A,B,C 2225 Lawson Lane, Santa Clara, California, United States, Remote
c++

ServiceNow is hiring a Remote Digital Experience Engagement Manager

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner programs and experiences and that’s exactly where this role comes into play. The Channel Strategist, Manager will join our Partner Programs & Strategic Initiatives team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Strategic Programs & Initiatives team has set a goal to Expand ServiceNow’s market share by cultivating, enticing, and intimately engaging the partner ecosystem.  We are accountable for accelerating our partner growth success by developing leading channel programs and connected, secure, efficient, and scalable digital ecosystems.  This means developing custom, integrated partner solutions including: partner finder, a partner portal, a deal registration platform + lots more.

The Channel Strategist, Manager will primarily craft and execute the vision of the Channels Operations org and establish clear Voice of the Customer/Partner gathering process to drive transformation efforts

In addition, the successful candidate will define the playbook for how strategic/transformational programs are executed in order to drive continuous optimization of our partner products and processes to elevate & accelerate market impact.

What you get to do in this role:
•    Craft and execute the vision of the Channels Operations org
•    Establish clear Voice of the Customer/Partner gathering process to drive transformation efforts
•    Define playbook for how strategic/transformational programs are executed
•    Define and manage annual and multi-year roadmap for critical initiatives
•    Consolidate inputs across domain leads to coordinate activities across Channel Ops program portfolio
•    Drive consistency in execution and reporting across portfolio
•    Influence the development of the Channel strategy based on a clear understanding of what makes partners successful
•    Track key metrics to manage and prioritize channel initiatives
•    Manage team of channel strategists responsible for individual channel domain expertise

Additional Responsibilities:
•    Identify and align to the ACE GTM strategy.
•    Help identify, ideate, cultivate and scale modernization opportunities that fundamentally transform the customer experience for partners.  
•    Work closely and collaboratively with global & regional ACE staff and extended staff members to align and vertically operationalize and localize the ACE global operating model principles.
•    Drive and track measurable outcomes, reporting monthly including status, dependencies, risks and mitigation plans if required.
•    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams.
 

Qualifications

•    7+ years experience defining and leading the execution of channel strategies and processes for global organizations at a fast-growing global enterprise software or technology company.
•    Proven track record of identifying and using data to inform business strategy to support speed of innovation, and delivering business outcomes on time and with high quality. 
•    Experience across multiple channel process domains including onboarding, enablement, CPQ, incentives and customer success  
•    Experience delivering complex sales and channel transformations with multiple, competing priorities to deliver quantifiable business outcomes
•    Demonstrated ability to identify key metrics to track success of channel strategies and initiatives
•    Management consulting experience preferable 
•    Bachelor’s degree required

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Client Engagement Manager (remote), Consumer Services

Experian1501 S MoPac Expy, Austin, TX 78746, USA, Remote
Ability to travelc++

Experian is hiring a Remote Client Engagement Manager (remote), Consumer Services

Company Description

About us, but we’ll be brief:
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

Job Description

Client Engagement Manager role requires the talents of an experienced account manager, client services professional, as well as a project manager. The Client Engagement Manager’s role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients make good decisions, as well as to support existing clients in developing their Incident Response Plan. The Client Engagement Manager will be responsible for responding to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. The Client Engagement Manager will have quarterly and yearly goals that recognize the need to provide a high level of service with a high level of activity.

What you'll be doing:

 

  • Client Engagement Managers are responsible for managing client breaches from start to finish. They are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan.
  • First point of contact for existing customers experiencing a data breach
  • Manage detailed projects from start to finish while providing an excellent client experience
  • Prepare and present complex products and pricing with quick turn-around times, and clearly communicate options to clients and help them determine the best solution for their needs
  • Ensure all client materials are delivered on time and error free
  • Respond reasonably to urgent customer events and deadlines with a level head
  • Establish a high level of organization to keep all parties focused and coordinated
  • Document and collaborate on best practices to respond to client needs and implementing breach responses
  • Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
  • Travel onsite to meet Reserved Response clients
  • Train operational team members on client incident response plans
  • Update and maintain client and breach opportunity record information
  • Submit opportunity provisioning records
  • Maintain and update client-facing frequently asked questions in team database
  • Create operational plans and reports for clients and internal team members

 

Qualifications

What your background looks like:

  • Bachelor’s degree from accredited college
  • 3-5+ years’ experience in client account management and servicing large corporate accounts
  • Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
  • Ability to travel 15% of time
  • Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution
  • Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
  • Experience managing projects that have a large operational scope
  • Ability to work collaboratively with different internal stakeholders to deliver on client needs
  • Strong oral and written communication skills as well as presentation skills
  • Exhibit keen attention to detail and accuracy
  • Ability to work outside of the confines of traditional work day and work week is required
  • Must be proficient with MS Office, MS Excel, MS Outlook

 

Additional Information

Perks:

  • During this pandemic, all Experian employees are working remotely. Once it’s safe to do so, we’ll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance.
  • 20 days’ of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays).
  • Competitive pay and comprehensive benefits package, with a bonus target of 20%.
  • Flexible work schedule and relaxed dress code.

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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+30d

Engagement Manager

DynatraceVirtual, Toronto, Ontario, Canada, Remote
salesforceazure.netAWS

Dynatrace is hiring a Remote Engagement Manager

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

We are looking for an ACE Services Velocity Engagement Manager to support our continued business growth. Reporting to the Enterprise Program Management Practice Manager, NORAM ACE Services, the primary function of this position is to support ACE Services success by working with Regional Services Managers, Sales, Consultants and Customers to manage Velocity Engagements.

Responsibilities:

  • Responsible for the successful delivery of a wide range of Services for Dynatrace technologies
  • Provide deployment planning, adoption and operational strategy, and overall engagement management for Dynatrace ACE Services engagements
  • Guide ACE Services teams of Consultants and Architects
  • Lead client meetings and presentations including engagement kick off and quarterly business reviews

Travel Requirements

  • Occasional travel to client locations and Dynatrace offices may be required

Qualifications

  • 3+ years working experience in or management of the areas of Application Performance Management, application monitoring, performance engineering / testing, or SDLC operations
  • 1+ years of experience with the Dynatrace Platform
  • Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT
  • Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects
  • Knowledge of application technologies (J2EE, .NET, Citrix, Microservices)
  • Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP)
  • Demonstrated ability to lead a diverse team of technical resources to execute successful engagements in challenging conditions
  • Strong project management capabilities with excellent organizational/time management skills
  • Experience using project management tools (Trilio, Monday, MS project, Excel, PSAs)
  • Strong communication skills and a passion to learn new technology
  • Solid presentation and writing skills as well as experience with creating professional reports and deliverables
  • Candidate should be local to Toronto, ON.

Desired Experience:              

  • Ideal candidates will have 3+ years Dynatrace Technology Consulting or equivalent Technical Consulting experience
  • Project management, program management, and/or engagement management experience
  • Experience using Salesforce and FinancialForce PSA
  • Dynatrace Product Certification

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

All your information will be kept confidential according to EEO guidelines.

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+30d

Sr. Engagement Manager

ServiceNowRemote, Atlanta, GEORGIA, United States, Remote

ServiceNow is hiring a Remote Sr. Engagement Manager

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role: 

As a Sr. Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

What you get to do in this role:

  • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
  • Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
  • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
  • Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
  • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
  • Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
  • Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.

Qualifications

To be successful in this role you have:

  • Minimum of 12 years of high-tech/SaaS industry experience
  • 8+ years in Customer Engagement roles
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting 
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Thought leadership and strategic thinking
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives
  • Excellent negotiation and persuasion skills.
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives.
  • Strong customer orientation and an innate ability to anticipate and act
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
  • BS/BA degree in computer science, engineering or related discipline preferred
  • Travel up to 50% 

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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