Engagement Manager Remote Jobs

8 Results

6d

Engagement Manager - Professional Services

CloudflareLondon or Remote UK
Bachelor's degree5 years of experiencejirasalesforce

Cloudflare is hiring a Remote Engagement Manager - Professional Services

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

 
 
Available Locations: Netherlands or United Kingdom
 
About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Overview:

We are seeking a highly motivated and experienced technical Engagement Manager to join our growing team. The Engagement Manager will be responsible for coordinating, evaluating, and managing services opportunities involving both our internal implementation and migration team and external partner organizations. The ideal candidate should have a strong background in professional services, project management, and customer relationship management working in a highly technical environment.

Responsibilities:

  • Develop proposals and value propositions for Services engagements from inception through delivery for new and upgraded services
  • Create a vision and articulate the value of professional services to customer stakeholders via several methods including preparing and delivering presentations at senior management levels
  • Resolving conflict between the proposal team and other organizational units in a satisfactory manner, including engaging management as necessary
  • Act as the primary point of contact for Account Executives (AEs) and Account Teams when a professional services opportunity is identified.
  • Evaluate and determine the most suitable service approach based on the scope and requirements of each opportunity.
  • Coordinate and schedule calls with Account Teams to gather more details about the service opportunity and understand its scope.
  • Engage with relevant teams to create proposals, project plans, and timelines for service opportunities.
  • Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
  • Oversee the contractual agreement process, including Statement of Work (SOW) and product subscription agreements.
  • Monitor and manage the progress of services engagements, ensuring timely delivery and adherence to project plans.
  • Collect feedback and document lessons learned from completed engagements for continuous improvement.

Qualifications:

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
  • Strong understanding of the professional services landscape, including both internal and partner-provided services.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven ability to manage complex projects and multi-stakeholder engagements.
  • Strong analytical and problem-solving skills.
  • Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
  • Experience with Jira and Salesforce (or similar CRM tool) is a plus.
  • Fluency in English (written and oral) is a must. Fluency in one or more additional EMEA languages is a plus. Preferred additional languages are French or German. 

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitmentand ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail athr@cloudflare.comor via mail at 101 Townsend St. San Francisco, CA 94107.

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8d

Sr. Engagement Manager

ScienceLogicReston, VA or Remote
Bachelor's degreeremote-first

ScienceLogic is hiring a Remote Sr. Engagement Manager

What we’re looking for…

ScienceLogic is looking for a Sr Engagement Manager to serve as the primary interface between our customers, and our ScienceLogic subject matter experts throughout the lifecycle of a ScienceLogic Customer Journey. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. The Engagement Manager role will work directly with our forward-thinking customers to deliver exceptional IT management solutions to successfully meet and exceed their business drivers. A successful Engagement Manager will establish long-standing relationships with both leadership and technical experts at these organizations to develop deep partnerships and ensure the alignment of critical milestones throughout the journey. Do you have high energy, an innovative spirit, and a strong customer consulting management skills with a focus in delivering strategic and tactical initiatives? Then read on...

Who we are…

The Customer Experience team is composed of groups of highly intelligent and innovative Engineers and Engagement Managers dedicated to delivering a customer experience second to none. Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring.

What you’ll be doing…

  • As a Senior Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate.
  • Deliverables will include implementing new projects and managing and navigating the customers during these projects and throughout their journey.
  • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the engagement.
  • Provide weekly/monthly, quarterly updates to the customer and internal executive teams.
  • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
  • Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort and influence the engagement's direction.
  • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration.
  • Manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls.
  • Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
  • Work closely with Sales to deliver value in the post sales process.
  • Create detailed project plans which identify the activities and resources needed to successfully complete each engagement.
  • An average of 10% travel to prospects, customers, and partners.
  • Manage mid to large size clients, mentor less experience engagement managers on processes and how to handle difficult internal and external situations.

 

Qualities you possess…

  • A bachelor's degree in computer science/engineering or equivalent work experience.
  • Proven experience with managing the implementation of enterprise level network management or application performance products.
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Excellent written and verbal communication skills.
  • Determines the objectives and key metrics upon which the project will be evaluated and tracked for progress.
  • Ability to execute and monitor the progress of each project and make adjustments as necessary to ensure the successful completion of the deal/project.
  • Ability to develop functional working relationships with key stakeholders to delegate action items and effectively lead project teams.
  • Self-motivated and able to work both independently and with a team on multiple engagements/projects.
  • Strong project management skills with the ability to prioritize competing project timelines.
  • Provide leadership and direction for prospects and customers regarding ScienceLogic product suite.
  • Effective team player/leader.
  • 5+ years of experience in enterprise class infrastructure software.
  • 10+ years of experience management-related experience.
  • 10 year record of accomplishment of successful project management experience.
  • Strong knowledge of Microsoft Excel, Project, and Visio.
  • PMP certification desired.

 

Benefits & Perks

  • A remote-first culture - work from home or come into the office, it's totally up to you.
  • Comprehensive medical, dental and vision plans.
  • 401(k) plan with employer match.
  • Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
  • Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
  • 5-year Service Milestone Sabbatical.
  • Paid parental leave.
  • Generous employee referral bonus program.
  • Pet insurance.
  • HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
  • Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
  • The opportunity to learn and develop from some of the best and brightest minds in the industry!

 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

 

 

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

 

www.sciencelogic.com

 

#LI-Remote

 

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ServiceNow is hiring a Remote Principal Engagement Manager

Job Description

What you get to do in this role: 

As a Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of new projects, as well as managing and navigating the customers’ during these projects.

What you get to do in this role:

  • Manage cross-functional projects and teams, senior-level business executives and customers to provide a unique customer experience during the projects.
  • Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams
  • Manage each phase of the project and be able to navigate the cross-functional team, both internal and external
  • Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
  • Develop and present the value proposition to the customer as part of the initiative and on-going collaboration
  • Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

Qualifications

To be successful in this role you have:

  • Minimum of 12 years of high-tech/SaaS industry experience
  • 8+ years in Customer Engagement roles
  • Prior experience with implementing or supporting ServiceNow products in an Enterprise
  • Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting 
  • Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
  • Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes
  • Experience with analytics and understanding of metrics and KPIs (as defined)
  • Thought leadership and strategic thinking
  • Ability to gather and analyze data to understand the pros and cons of different decisions and options
  • Ability to communicate abstract ideas clearly and independently manage complex project objectives
  • Excellent negotiation and persuasion skills.
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives.
  • Strong customer orientation and an innate ability to anticipate and act
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically
  • BS/BA degree in computer science, engineering or related discipline preferred
  • Travel up to 50%

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29d

Customer Engagement Manager

TruUTX, US Remote
Designazure

TruU is hiring a Remote Customer Engagement Manager

Location: Santa Clara, CA or North Dallas

Salary Range: $125,000- $150,000/yr

TruU eliminates “Human to Machine” and “Machine to Machine” Identity breaches. TruU Generative-AI Identity Platform provides:

  • Passwordless user onboarding and login experience to Workstations (Windows and Mac), SaaS, cloud native and on-premises applications, VPN, VDI and servers
  • Continuous Adaptive Trust (TCAT) validates user identity at everypoint in time (and not just one-time at login) based on behavioral, environmental and device parameters in conjunction with anonymized biometrics.
  • Convergence with access to physical assets such as buildings, server rooms and restricted access areas.

Responsibilities:

  • Manage TruU POCs and deployment projects at Fortune 500 companies. This will include management of the scope, resources, budget, milestones, deliverables, target dates, risk mitigation plans, customer communication, project status and steering committee reports and meetings.
  • Analyze Identity & Access Management business requirements, processes, documentation, and workflows through interviews with customer personnel, develop gap analysis with TruU platform and document proposed solution approaches and workflows.
  • Work with the TruU product, engineering, solution architecture and presales teams to incorporate the deep technical components into the overall solution design.
  • Manage and hands-on develop project delivery documents such as system requirements, design, workflows, and implementation guides, runbooks, and end user guides.
  • Develop and present a clear view of status, risks, and mitigation to TruU management.

Required Skills:

  • “Whatever it takes to get job done” attitude and high energy. Offering multiple solution options versus just stating the problem is a mandatory requirement for this role.
  • Minimum five years project management and business analysis experience involving Identity and Access Management.
  • Five years prior experience with IAM technologies such as Okta, Ping, ForgeRock, Azure AD.
  • Proficiency with Microsoft Office suite esp. with Word, Excel, and PowerPoint, project management tools, issue trackers, budget management tools is essential to the success of this role.
  • Experience in being client single point of contact on all aspects of project delivery and quality.
  • Strong analytical, communication, problem solving and leadership skills.
  • Bachelor’s degree preferred
  • Min 3 years Background with professional services / consulting companies such as Accenture, Deloitte, PwC, EY, Optiv, or specialized IAM consulting companies OR Min 3 years of managing IAM projects within a 5000+ user corporation
  • Min 3 years of strong IAM project management and business analysis background with enough technical knowledge to develop comprehensive project plans.

TruU is an Equal Opportunity Employer. We value diversity and do not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Motion Global is hiring a Remote Customer Engagement Manager - India

Customer Engagement Manager - India - Motion Global - Career PageThe key responsibility is managing and engaging with an organization's online community by creating and executin

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Motion Global is hiring a Remote Customer Engagement Manager

Customer Engagement Manager - Motion Global - Career PageThe key responsibility is managing and engaging with an organization's online community by creating and executing community engagement strategies, moderating discussions, and responding and/or managing the responses to comments and inquiries across social media platforms and online reputation platforms. Will also partici

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+30d

Engagement Manager

ResultantIndianapolis, IN, Remote
agileDesign

Resultant is hiring a Remote Engagement Manager

Job Description

To help continue our rapid growth and solve our clients’ toughest problems, we need an experienced and proven Engagement Manager to join the team. As an Engagement Manager, you will be responsible for ensuring our clients thrive through the engagement(s) they have with Resultant, doing whatever it takes to deliver value and success. This will include acquiring mastery of the client’s business, technologies, and key resources across levels of the client organization. As a technology consulting firm, it is extremely important that all Engagement Managers have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Engagement Manager will serve as the sole point of contact for their respective clients as both a trusted advisor and point of escalation when their most important initiatives call for it. Finally, it will also include helping ensure effective collaboration across all teams involved in achieving these goals. 

Responsibilities

Manage delivery on a given project or client-site including:

  • Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc.
  • Act as a solution architect, seek to understand their current technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc.
  • Understand Resultant's scope of work and its intended outcomes and overarching purpose for the business
  • Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing
  • Participate meaningfully in our team’s solution process regarding any of the following subjects and feel confident in your ability to represent, in an ongoing way, those ideas to senior leaders on behalf of the team:
    1. Data Management
    2. Infrastructure
    3. Architecture
    4. Data migration
    5. Product selection
    6. Solution Road Maps
    7. Privacy
    8. Security
    9. Implementation approach; agile versus waterfall delivery methodologies
    10. Procurement techniques
    11. M&O
  • Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost
  • Mentor, coach, and train others around our company on how to reflect these capabilities
  • Provide check-ins around how all active projects are going on the account both formally and informally
  • Bring solutions and ideas to the client or joining them in ideating about new, exciting opportunities to innovate their business and services/products
  • Be a confidential support to them on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
  • Stay attuned to the context surrounding the client’s industry and market

Manage the internal portfolio finances including:

  • Leading monthly meetings with the Resultant Finance team around accounting updates including the portfolio level roll up of projects, deliverables and invoices
  • Ensuring invoices are paid in contractually agreed time frames
  • Forecasting net new projects for the account, managing those ideas from inception through signed SOW and ensuring all proper parties are collaborated with through that process
  • Providing clarity and recommendations managing any WIP in a given account

Perform Contract Management for the account including:

  • Ensuring all active projects are aligned to contracts
  • Creating and managing all contracts for services with assigned account(s) including managed service agreements (MSA), contracts, renewals, extensions and amendments

 Manage Client Capital including:

  • Referral Capture
  • White Paper and content management
  • IP process proactive management

Client Need Forecasting:

  • Product backlog enhancement ideation, Solution/technology innovation, cost savings, integrations, data products/services, process products/services, legislative consideration for the future, and competition velocity/quality review
  • Partnering with Sales to build a strategy around what ought to come next for the client and how we might provide services/products/partners to support them

Participation as key lead on all business development activity for specific client. Including:

  • Extensions, amendments, and new scope development
  • RFP process lead including RFI responses, written responses, Q&A, orals, competition assessment, strategic partnerships (MBE,WBE,VBE), BAFO, and any other area (focused on how we continue to win)
  • Loss retrospective and lessons learned
  • Contract vehicle identification
  • Solution Excellence (pushing a partnership with sales to ensure the proposal is the best we can think of and aligned with what the client wants and needs)

Qualifications

Some of the qualifications and skills we are expecting include the following:

  • We offer a nice relocation package for candidates outside of Indiana and welcome candidates from all over the United States.
  • 5+ Years experience managing complex work portfolios strategic to an executive team
  • Technical competency
  • Ability to maintain high level of confidentiality
  • Advanced experience in Microsoft Excel, PowerPoint, and a Project Management software.
  • Knowledge of Municipality, State and Federal government work a plus
  • Experience in consulting is a plus
  • Excellent Communicator
  • Professionalism
  • Quick technical aptitude; can learn technology stacks/infrastructure/application dev/data quickly, retain and add value

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DataCatalyst LLC is hiring a Remote Client Engagement Manager (Managing Consultant level)

Job Description

 

Location: Remote / WFH on East Coast of United States

 

Job Responsibilities (as a billable consultant and as a senior member of the firm):

  • Manage multiple client engagement teams at an executive level within the firm
  • Work with senior level client personnel to analyze & implement data management and data governance systems
  • Assist DataCatalyst senior management with business development pursuits including marketing and sales activities
  • Provide guidance and share knowledge with team members and participate in performing activities especially focusing on complex and specialized issues requiring good decision making
  • Work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
  • Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex data information systems and apply it to client situations
  • Bring and utilize extensive knowledge of the client's business/industry to identify technological developments and evaluate impacts on the client's business. Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services.
  • Understand DataCatalyst’s service lines and assess what the firm can deliver to serve clients

Qualifications

Required Skills

  • Develop and maintain a project management capability that ensures accountability, consistency, and high-quality client service.
  • Superior project management and cross-function team leadership skills.
  • Exceptional communication and presentation skills.
  • Experience partnering and working directly with senior leaders.
  • Ability to build collaborative relationships both within the organization and with clients.
  • Ability to track and monitor on time/budget, large scale, complex software implementations as a billable consultant to enterprise clients.
  • Demonstrated ability to apply project management standards.
  • Capable of establishing project management practices and tools that have a significant impact on the organization.
  • Proficient with computer software and MS Office applications, including Word, PowerPoint, Excel.

Required Experience

  • Bachelor’s degree in business, project management, human resources, or other relevant field of study is required 
  • Minimum of 5 years of experience in Project Management in a client service environment required; Experience within a global accounting/consulting firm is desirable
  • Experience in Data and Master Data Management (MDM) implementations is desirable.
  • Strong knowledge of project management tools such as Microsoft Project and Visio, Kanban boards, time tracking tools and collaboration tools is helpful.
  • Project Management Professional (PMP) certification is helpful.

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