Implementation Manager Remote Jobs

70 Results

Totango is hiring a Remote Manager, Onboarding and Implementation

Role:Lead Enterprise Onboarding Manager

Company:Totango, Inc.

Location: Remote - Supporting West Coast Clients

Minimum experience level:5 years

 

The Customer Onboarding team at Totango is in search of a leader for their Enterprise Onboarding team. This person will be managing a team of other Onboarding managers and demonstrating best practices with the enterprise clientele. We are looking for someone who will work to ensure our customers get only the best onboarding and enablement experience. Onboarding is a very important part of the customer journey The Enterprise Onboarding team is responsible for driving the customers’ future successes. This is more than a project management role, it requires running very detailed customer discovery sessions and Customer Success program design. Onboarding Managers work cross-functionally to ensure customers are able to realize value quickly.

This will be a “player-coach” role where you will be responsible for your own individual contribution to your clients while also mentoring and assisting the rest of the team with workload. This position is a newly created position and will help to manage the priorities of the team while also driving efficiency as the team and the company is in a massive state of growth.

What you'll do:

  • Act as Project Manager for assigned Onboarding projects from Kick-Off to Go Live.
  • Be accountable for project timelines and deliverables, as well as reporting on project status for all levels of stakeholder (internal and external), ensuring on time delivery.
  • Advise and educate Large Enterprise customers on Totango’s Customer Success best practices and align business use cases to configuration and data needs.
  • Work with Customer Success Engineers to ensure data is properly modeled and integrated to meet configuration requirements
  • Confidently train and educate customers’ Admin teams on configuration and assist in customers’ Totango user training and roll-out planning via video conference.
  • Identify potential issues with each Onboarding project and work with Sales, Product, Engineering and Customer Success to take timely and effective action to resolve them.
  • Present and drive a consultative approach to Onboarding that is both empathic to customers’ pain points and objectives and educates on best practices.
  • Manage multiple projects and daily tasks in an organized manner and with on-time delivery. (The standard workload for an Enterprise Onboarding Manager is 4-6 clients with a 4–8-month timeline to be fully onboarded.)
  • Assist in growing the team by participating in hiring and onboarding for new onboarding managers.
  • Train and develop talent for the team and manage production and team goals on a weekly/ monthly basis.
  • Work closely with senior leaders to manage the workload for all the Enterprise clients.

What you should bring to the role:

  • Expertise in SaaS Implementation and Onboarding practices required
  • Familiarity with Customer Success best practices and methodology
  • Experience in dealing with Enterprise level clients with high degree of complexity
  • 5+ years relevant experience in customer success, professional services, implementation, and/or project/program management (SaaS experience preferred, Totango experience a plus)


About Totango:

Totango is the leader in Customer Success software and services space. Our platform is used by some of the biggest enterprise and hottest SaaS companies to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health. We are passionate about building technology that helps companies make their customers happy, reduces churn, and optimize revenue growth.

 

 #LI-Remote

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Second Nature is hiring a Remote Implementation Manager- Sales

 

Company Overview

Second Nature is proud to have created a fun and fast-paced work environment driven by an all-star team. At Second Nature every role is a critical part of the team’s success. We're looking for team members that are ready and able to make an impact. Bring your ideas and creativity, because we want to hear them!

 

Job Summary - Implementation Manager

Second Nature is looking for an experienced Implementation Manager to join our growing team and support our customers in the residential property management industry. This individual will help us achieve our post-sales goals by improving customer subscription acquisition and satisfaction rates. You’ll provide training and post-sales support for new partners, while leveraging our order and fulfillment system as well as customer relationship tools. Overall, Implementation Managers help the team by delivering an unforgettable customer experience, helping each client scale through efficiency, accuracy, and delivery of SOPs and best practices.  

 

Please be able to demonstrate exceptional interpersonal skills, attention to detail, and the ability to effectively manage data.  Applicants should have relevant experience (5+ years preferred) in the single family property management industry and have working knowledge of industry best practices and standards.  Confidence in operating Appfolio, Propertyware, Buildium, or Rent Manager is a plus, and bonus points for those with Salesforce experience!

 

Responsibilities and Duties

  • Support sales team incorporating Second Nature’s service with industry partners relying on your residential property management expertise
  • Maintain and improve onboard rates for new subscriptions
  • Deliver, maintain and improve standard operating procedures & best practices both internally and for customers
  • Effectively conduct consistent, rapid, and ongoing training for customers and staff on new systems & procedures
  • Provide ongoing support and training for new and existing property management partners

 

Expected Results

  • Increased & sustained onboard rates of new subscriptions
  • Improved sales volume, ROI rates, and key satisfaction metrics
  • Successful delivery of training and support materials to property management partners
  • Effective management of data sets
  • Prompt customer service & problem resolution

 

Benefits and Perks

  • Competitive salary
  • Remote work
  • Unlimited vacation time
  • Startup environment/Team atmosphere
  • Relaxed dress code
  • O2 Fitness membership
  • Downtown Raleigh office location
  • Free downtown Raleigh parking spot
  • Free Second Nature air filter subscription
  • Cool swag & t-shirts
  • Mac Laptops
  • Health Insurance
  • Vision and Dental Insurance
  • 401K plan

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19d

Implementation Manager

Alloy AutomationToronto, NYC or Remote
2 years of experiencejirafigmaDesignapitypescriptNode.js

Alloy Automation is hiring a Remote Implementation Manager

Implementation Manager at Alloy Automation (W20)
Use Alloy to automate your ecommerce store ✨
Toronto, NYC or Remote / Remote
Full-time
3+ years
About Alloy Automation

Alloy Automation (YC W20) is an ecommerce automation tool that’s like a more advanced version of Shopify Flow and Zapier. The platform is used by top brands like Italic and Burberry to automate all kinds of marketing and operations workflows.

About the role

We are looking for an Implementation Manager to join our fast-growing Implementation Team at Alloy Automation. The Implementation Manager is an implementation expert as well as one of the first points of contact for our customers post-sale.

As one of our early CS hires, you'll help architect and build the foundational processes on which the Implementation team will run alongside and reporting into the Director of Customer Success, working closely with the Sales and Engineering team to coordinate solutions around customer needs. You'll have the opportunity to work directly with our top brands, and do critical work that will impact thousands of end consumers affected by our merchants' day-to-day automations.

Customer pain points excite you and identifying solutions and areas for automation for merchants is your jam. Working alongside our Solutions Engineer, you will onboard and educate merchants and help us scale this part of the customer journey, whether that be via Zoom, documentation, or other collateral you produce.

What you’ll be doing

  • Onboard our customers and help them turn ideas into custom workflows built from scratch to drive adoption and product usage
  • Lead all aspects of implementation – working closely with Solutions Engineer to map out and deliver the project scope
  • Provide technical support, troubleshooting guidance, and help customers understand how best to utilize all of Alloy’s features
  • This also includes having a strong understanding of popular ecommerce apps and the issues merchants frequently run into
  • Dive into the API docs of 3rd party apps in order to diagnose merchant issues, scope out workflows, and create tickets for the engineering team
  • Act as a liaison between the merchant, the success team, and the Alloy engineering team to relay customer needs and improvements for the product
  • Knowledge sharing across the team to create a deep feedback loop, helping us refine and improve features Ability to collaborate with cross-functional teams, leveraging strong creative problem-solving skills.

Skills & experience we’re excited about

  • Project management, implementation and support experience. At least 2 years of experience in a similar role from the SaaS space; bonus points if you’ve been an early CS hire and even better if it’s in the ecomm space or even a merchant yourself
  • Technical background & ability to understand nuances of webhooks, APIs, and other logical programming concepts – Alloy is like a programming language so perks if you know how to code
  • You don’t shy away from detective work and problem solving (even when the answer isn’t obvious); finding solutions to problems excites you and you’re comfortable with the unknown and ambiguous.
  • You’re naturally curious and confident, love to ask questions, think on your feet, and bring a solutions-oriented approach
  • You’re a maestro when it comes to customer and project management – super-organized and time-management is second nature to you. This is important as you’ll need to context-shift and pivot when working on several projects and priorities at the same time.

Why work with us?

  • We’re growing quickly - We've raised $27M to date and anticipate growing to nearly 40 people by end of 2022
  • We’re diverse & distributed - We work remotely across 6 time zones, and our team is highly diverse from an age, gender, and background perspective. We move fast, but also find time to laugh, get to know more about each other's cultures and backgrounds, and show off our great (and horrible) cooking.
  • We stay on top of trends - We’re power users of tools like Figma, Jira, & Notion, and also know a thing or two about memes.
  • We build for our customers - We keep a good pulse on how our merchants are doing, and their problems, which is what allows us to discover new opportunities and areas for growth. We do this by running regular product feedback sessions, and engaging a dedicated customer community.
  • We’re ambitious, like you - We’re relentlessly optimistic that we can build this crazy automation tool that will change the way millions of people work once they have their hands on it.
  • We’re backed by the best - We’re backed by leading VCs like a16z, Bain Capital, YC and the founders of brands like Rent the Runway & Italic, and the people behind tech unicorns like Attentive, ShipBob, & Webflow believed in us early and are invested in our success.
Technology

TypeScript, Node.js, React

Apply Now

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Medidata Solutions is hiring a Remote Manager, Implementation Consulting

Position at Medidata Solutions

Medidata: Power Smarter Treatments and Healthier People

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more atwww.medidata.com and follow us@medidata.

Your Mission:

The Medidata Manager Implementation Consulting manages the Implementation Consulting team for the assigned market segment

Your Commitments: 

  • Develop / maintain / refine technology adoption framework offerings.

  • Participate in pre-sales cycle for prospective technology adoption clients to customize offerings based upon best practices.

  • Interview and hire full-time resources as well as maintain job descriptions based upon approved business plan.

  • Coach and develop Implementation Consulting staff and maintain a highly effective and strong team.

  • Conduct regular one-on-one and career development meetings with all direct reports.

  • Lead or facilitate department staff meetings.

  • Define annual departmental/individual staff goals and conduct performance appraisals.

  • Provide guidance, leadership and training to staff on best practice/business process development and maintenance.

  • Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization.

  • Serve as an example/role model to staff on technical, professional and business acumen skills.

  • Actively participate in all sales channels to assist in consulting leadership for prospective clients.

  • Collaborate with Medidata Partners lead to ensure Partner Technology adoption is in sync with Sponsor framework.

  • Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services.

  • Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.

  • Collaborate with Medidata University / Global Operational Excellence to develop and deliver training materials on company processes and best practice to sponsors for Work Streams

  • Work with management to provide input on strategic direction for the OE group, team needs and support requirements.

  • Provide periodic departmental updates to Management.

  • Provide departmental metrics to the Director.

  • Review project timelines, allocate resources and resolve project/priority conflicts.

  • Responsible for team client facing utilization

  • Promote strategic vision across all Medidata processes, focusing on Technology Adoption.

  • Participate / Chair lessons learned on all Technology Adoption projects to allow for formal review of delivered knowledge and adoption by sponsors.

  • Serves as first point of escalation for issues within team

  • Responsible for team execution, delivery and quality

Your Competencies:

  • Knowledge of Clinical Trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis

  • Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations

  • Ability to work with technical R&D staff and translate new software features into real world examples

  • Knowledge of computer usage in a web-based environment

  • Ability to think logically to solve complex problems 

  • Excellent verbal and written communication skills, organization and time management skills

  • Solid analytical and technical skills with regard to software applications

  • Experience supporting project teams and meeting project timelines 

  • Strong collaboration and team-building skills

  • Self-motivating, able to assume responsibility and work autonomously in a professional manner

  • Ability to deliver training/workshops both internally and to customers.

  • Ability to identify/highlight issues and brainstorm solutions

  • Responsible for execution and delivery 

  • Displays appropriate manager skill level to perform management functions with little guidance

  • Ability to strategize about direction of the larger team

  • Ability to mentor new Associate Managers

Your Education & Experience:

  • Four-year college degree.

  • Experience working in a regulated, documented environment.

  • Relevant experience working with clinical trials in a data management-related role, or an equivalent combination of education and experience

  • Experience implementing business process improvement initiatives and managing processes with continuous improvement approach.

  • Experience supporting project teams and meeting project timelines

  • Demonstrated ability to navigate and negotiate competing priorities in a challenging environment.

  • 5+ years of professional work experience in best practice and process analysis/ development role.

  • 2+ years experience in clinical trials/data management environment on clinical trials.

  • 3+ years line management experience with direct, formal supervisory responsibilities including performance reviews, hiring, mentoring/coaching, etc.

  • SME level experience in industry and/or with the Medidata platform preferred

 

 Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.

#LI-TC1
#LI-Remote

Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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20d

Manager, Onboarding and Implementation

Greenlight GuruRemote, Indiana, United States
salesforceDesignslack

Greenlight Guru is hiring a Remote Manager, Onboarding and Implementation

Our innovative SaaS offering is poised to revolutionize the way that Medical Device companies invent, design, manufacture, sell, and support their products. As we grow and expand our current offerings, we can offer a truly unique and exciting opportunity for experienced, entrepreneurial-minded software professionals to directly shape both the customer experience and the culture and the company itself.


The Medical Device Gurus within Greenlight Guru represent a team of subject matter experts in medical device product development, quality management, and regulatory compliance. The team supports and informs every aspect of our business. The Medical Device Gurus report through the Customer Success team, and play a critical role in ensuring customers achieve their desired outcomes with our software, ultimately driving renewal and overall satisfaction. The Implementation and Onboarding team is a specialized group of Medical Device Gurus who bring industry expertise to the new customer onboarding experience. The main objective of the team is to guide customers through the Implementation of their QMS so that they can quickly and confidently attain value from the software.


The Manager, Onboarding and Implementation is a management position that oversees all Implementation and Onboarding Guru team members, and will report to the Director of Medical Device Gurus.


This role is responsible for the following:
● Manage, hire, train, and develop a team of Implementation and Onboarding Medical Device Gurus. This includes hosting regular one-on-ones, building individual OKR and bonus plans, identifying and budgeting for professional development opportunities, performing annual reviews and quarterly assessments, building new hire training plans, and coaching/mentoring.
● Build, refine, and oversee the maintenance of an Implementation and Onboarding program that ensures our customers have a successful onboarding experience and are able to successfully adopt the Greenlight Guru product.
● Work directly with Customer Success Operations to create new means of tracking key metrics (Time to Value, Adoption, CSAT, NPS, etc.) for the Implementation and Onboarding team. Use the metrics to determine the success of the program and make refinements as necessary.
● Coordinate and participate in the creation of high quality thought leadership and training content in the Greenlight Guru Academy to effectively scale our training and onboarding efforts.
● Embody the company’s core values of true quality, innovation, and fanatical support.
● Adhere to and enforce process and the usage of critical systems (like Salesforce and Gainsight).
● Help bridge the gap between Success and other teams by serving as a liaison with Sales, Product, Marketing, and Finance to streamline processes between each.


How we will measure the success in this role:
● Net Revenue Retention and Renewal Rate
● Customer Net Promoter Score (NPS)
● Customer Time to Value (TTV)
● CSAT
● eNPS


Requirements:
● 2+ years direct management experience required.
● 2+ years working in a training and onboarding capacity for a SaaS company required
● People-obsessed manager who puts the morale, development, and enablement of the team members first.
● A highly process-driven leader who can identify areas of inefficiency and design and implement a process to streamline and scale the activity.
● A motivated individual who leads by example and embodies the behaviors he/she wants to see in the team.
● Excellent time and project management skills and ability to context switch with ease
● Excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, in email, and in person.
● A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry and who helps his/her team do the same.
● Tech-savvy and comfortable toggling between various SaaS tools .
● Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus.
● Bachelor’s degree or equivalent required.


Benefits:
● Co-workers who care deeply about our mission to spur medical device innovation and about helping each other become better engineers
● Flexible hours
● Work from home options
● Unlimited PTO
● Health insurance (vision, medical, dental)
● Disability insurance
● 401k


This is a full-time, permanent position based out of our downtown Indianapolis HQ.

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20d

NERC Implementation Manager

Radian GenerationRemote , North Carolina, United States
Design

Radian Generation is hiring a Remote NERC Implementation Manager

Job Summary

We are searching for a NERC Implementation Manager to support the development and implementation of compliance programs for a growing list of solar energy portfolios.


About Us

Radian Generation is a solar asset management company, service provider, and advisor with a strong track record, industry and technology expertise, and a comprehensive approach to solar asset management. Founded in 2013 by a team of solar veterans, Radian provides software and services to optimize our clients’ renewables portfolios. Through our expert team, sophisticated proprietary Lens™ technology platform and continuous improvements of our process, we provide project investors, owners, lenders and operators with the comprehensive management services and software necessary to ensure their projects perform optimally.

Radian has nearly ten gigawatts of solar and wind assets under management across North America. We are on a mission to accelerate the global transition to clean energy by creating an inclusive and reliable platform for providing best-in-class, technology-enabled solutions to optimize performance and reduce risk for renewable energy assets.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 

 

Job Responsibilities

The candidate will work within the Compliance team to support the fulfillment of compliance management contracts across multiple solar portfolios. Responsibilities include:

  • Ensures content of compliance policies and procedures are up-to-date
  • Assists managers in the development and delivery of compliance training
  • Maintains all electronic files, reports, filed documents, etc. related to compliance activities
  • Monitors compliance activities at regulatory agencies and informs managers, directors, and business units
  • Communicates new or revised compliance documentation
  • Performs spot checks of business unit controls, analyzes and presents results
  • Coordinate documentation transfer with client subcontractors
  • Host weekly meetings with subcontractors and client
  • Coordinate with compliance managers for handover
  • Set up project folder structure
  • Set up project and tasks in Lens
  • Track implementation cost model
  • Track onboarding and compliance tasks including regulatory submissions 
  • Other duties as assigned

 

 

Desired Qualifications

  • Minimum 2 years renewable energy industry experience in asset management, business management, contract management, compliance, or operations roles
  • BS/MS in Business Administration, Energy Studies, Environmental Studies, Engineering, or related field
  • Working knowledge of photovoltaic system design, operation, management, and financing
  • Familiarity with project agreements & material terms
  • Experience with regulatory compliance, NERC, FERC, or other reporting obligations for operating projects is a plus
  • Experience with data analysis, reporting, and presentation a plus
  • Ability to take ownership of tasks and pursue until completion
  • Strong interpersonal & customer service skills 
  • Attention to detail and ability to deliver a quality work product
  • Strong verbal and written communication skills
  • Strong organizational skills with ability to track & execute large volumes of on-going compliance obligations
  • Strong skills within Microsoft environment: Word, Excel, PowerPoint, Outlook, Project
  • Passion to learn within a growth-stage company within the renewable energy space

 

Position Start Date: Open until filled with interviews beginning immediately.

 

Location: Remote 

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+30d

Analytical Consultant (remote)

Experian15550 Lightwave Dr, Clearwater, FL 33760, USA, Remote
tableausqlDesignpythonAWS

Experian is hiring a Remote Analytical Consultant (remote)

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

Job Description

Clarity Services within Experian is seeking a strong Analytical Consultant to help deliver in-depth analyses to support the Clarity core clients. This person will serve as a key analytic consultant to sales by extracting the appropriate data then translating analytic insights into concrete business strategies for clients. This position will have a focus on data analysis and consulting, which includes preparing reports/dashboards, gathering, and analyzing data, ad-hoc analyses, and pro-active identification of actionable solutions. This position will interact with Clarity clients as well as multiple internal areas of the business including Product, Marketing, Sales, and Technology.

The candidate will be a strategic thinker with technical expertise around data, reporting and analytical approaches and how they can be applied to improve business decision-making and outcomes. The candidate will have excellent communication and project management skills. This position is a partner supporting the Clarity sales team members. This person is expected to excel in an environment where data collection, creative solutioning, exploration of opportunity and delivery of insights is a core function of the position.

This is a hands-on analytical role in a fast-paced environment.

What you’ll be doing

Clarity Services is hiring an Analytical Consultant for its Analytical Consulting team. The Analytical Consulting team is responsible for a wide range of analytical activities to support Clarity’s core market (Alternative Financial Services lending) that includes:

  • Supports projects in support of the direct revenue goal for Clarity, ensuring timely and high-quality deliverables.
  • Actively managing projects ensuring timely and accurate deliverables
  • Use analytical methods to identify and analyze trends, patterns, and relationships in the data and provide answers to strategic use of Clarity data.
  • Optimally process client data and internal data needed for analyses
  • Ensure solutions and data meet high quality standards
  • Creating and delivering presentations and dashboards to internal and external clients on statistical analyses and interpretation of results demonstrating and business insights to cross-functional audiences
  • Work closely with internal stakeholders, senior team members, and external vendors to build rapport and maintain strong relationships
  • Design, build, oversee implementation, and create documentation for client strategies, logistic models, and machine learning (ML) models while also working with business and technology stakeholders to ensure optimal model performance
  • Provide support & perform special projects assigned by Director of Strategic Analysis

Qualifications

What your background looks like

Required:

  • Bachelor’s Degree in Statistics, Applied Math, or other quantitative discipline
  • Strong analytical and problem-solving skills
  • 2-5 years’ experience conducting analyses, building predictive models, and providing insights using large datasets
  • Knowledge of consumer lending, risk management, credit bureau data, credit scores
  • Programming skills in SAS, R and/or Python
  • Experience with SQL and relational databases
  • Excellent written and verbal communication skills
  • Strong Project Management skills

 

Preferred:

  • Advanced Degree in Statistics, Applied Math, or other quantitative discipline
  • Experience building and deploying machine learning models
  • Experience with business Intelligence/data visualization tools such as Tableau or Power BI
  • Experience with AWS tools such as RedShift
  • Experience with Hue and/or Hive Query Language

Additional Information

Our benefits include: Medical, life and dental insurance, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU andand it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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+30d

Implementation Manager F/H

ITW163 Av. des Auréats, 26000 Valence, France, Remote
Master’s DegreeAbility to travelDesign

ITW is hiring a Remote Implementation Manager F/H

Company Description

About ITW:

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $12.6 billion in 2020. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 43,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.

Our collaborators develop thousands of special products and systems which are created in direct partnership with our customers.

To learn more about the company and the ITW Business Model, visitwww.itw.com.

Job Description

The Implementation Manager is the owner of bringing New Product Development (NPD) projects from the end of the Design Stage through to product launch.  Working closely with Engineering, Assembly, Quality, Procurement, Marketing and Strategic Sourcing groups, this role will be the Project Manager for implementing NPD projects as well as responsible for all project related Sourcing and Supplier Management.  The role will report directly to the Global Director of Sourcing & Implementation.

 

Key responsibilities include:

  • Project owner of all NPD projects from Capex preparation to deploy into the market i.e. the Implementation.
  • Defines goals and timelines of project. Manages, plans and organizes activities of projects to meet goals ensuring functional alignment. Assigns & manages timelines, team tasks, project progress ​as well as running project meetings including stage gate meetings​​.
  • Working closely with Marketing Product Managers to ensure timelines and expectations are aligned throughout the project and any deviations or key decisions are made with the stakeholders including the customer.
  • Accountable for sourcing aspects of projects. Owner of supplier management and sourcing throughout the project. Performing sourcing events for new parts including request for quote (RFQ), event execution, negotiation of costs, supplier selection, tooling lead times and part prices. Creating and managing fully costed Bill of Material (BOM) until the tool is in production.
  • Accountable for managing supplier base and increasing speed to market for GTU products by ensuring suppliers meet all production, quality and price specifications without delaying project timeline.
  • With close support of Quality group, ensuring suppliers are aligned on quality expectations and that quality control plans are closely managed throughout process.
  • Challenging both GTU Engineering and supply base to speed up time to market. Creating opportunities to speed up time to market.
  • Working closely with Engineering (DFMA- Design for Manufacturing & Assembly) on development of new parts and materials and challenging Engineering to use standard parts or materials wherever possible.
  • Aligning with Operational teams (Procurement and Assembly) to set up Crawl, Walk & Run assemblies and ensuring part availability including accountability for ramp ups/downs.
  • Driving early engagement of suppliers in NPD stage gate process to improve efficiency of part design and manufacturability.
  • Working closely with Category Managers to ensure alignment to Sourcing and Supplier Management Strategies.  Developing  NPD supplier base partnerships to support new product strategy.
  • Work with Standard Product Engineers to create a cost out road map for new tools to drive Year over Year sourcing savings.
  • Work closely with Financial groups and Divisions to maintain project financials.
  • Driving best practices and innovative approaches into the process.

Qualifications

  • Academic background:
    • Bachelor’s degree required, Engineering/STEM based degree and/or Master’s degree a plus.
  • Professional experience background:
    • 10+ years related experience in Sourcing, Supply Chain or Engineering in a manufacturing or product development environment preferred.
    •  7+ years related experience in Project Management with a proven track record of successful project implementation. Project management certification a plus.
  • Languages:
    • Fluent in French and English.
  • IT/Tools:
    • Excel required and MS Project / Navision or D365 a Plus.
  • Soft Skills:
    • Autonomous, able to work without daily direction
    • Proven ability in creating, leading and driving cross functional teams/projects.
    • Demonstrated experience in implementation or NPD projects a plus.
    • Collaborative and Team Player. 
    • Strong negotiation skills with demonstrated ability to influence.
    • Engineering or technical background along with a technical curiosity.
    • Ability to analyze product costs and understand underlying cost drivers.
  • Domestic/International travel as needed or required.
    • Ability to travel up to 20%.

Additional Information

  • Contract type/offer: permanent contract
  • Starting date: asap

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Procore Technologies is hiring a Remote Manager, Implementation Services, Owners

Job Description

Procore is seeking a Manager of Implementation Services to own driving, scaling, and inspiring a team of talented individuals focused on implementing mid-sized customers. The Implementation team is vital to Procore, instrumental to long-term profitability, and encompasses on-boarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore’s values of Openness, Optimism, and Ownership. 

We’re looking for someone to join our team immediately. Ability to travel up to 25% once travel is resumed.

 What you’ll do:

  • Own the overall success of a team of implementation managers overseeing our mid-sized business accounts in the US, including planning, executing, and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions

  • Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments

  • Attain mastery over and become a subject expert in Procore services engagements

  • Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations

  • Manage implementation activities. Track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients

  • Measure effectiveness of implementation team. Refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team

  • Guide team in effective client issues resolution and handle any escalations

  • Collaborate with Sales, driving services, and team partnership

  • Connect with Clients and Prospects in order to deliver the value of our implementation services

What we’re looking for:

  • Bachelor’s degree

  • 5+ years of previous customer implementation services experience on SaaS software platforms including onboarding, training, project management, client relationships

  • 1+  years of management experience

  • Experience in project management, managing budget, timeline, and milestones with a proven ability to communicate project status, risks, and progress to leaders

  • Deep understanding of value drivers in both recurring revenue business models and professional services models

  • Customer-oriented with strong analytical and problem-solving skills, plus a history in managing customer expectations and negotiating appropriate resolutions to issues

  • An enthusiastic and creative leader with the ability to inspire and motivate others using excellent communication and presentation skills

  • Ability to influence through persuasion, negotiation, and consensus-building

  • Strong empathy for customers and passion for revenue and growth

  • Analytical and process-oriented mindset

  • A deep understanding of Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management or ERP software solutions preferred

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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+30d

Associate Implementation Manager

Apostrophe TechnologiesPhiladelphia, PA Remote
agileDesignjavascript

Apostrophe Technologies is hiring a Remote Associate Implementation Manager

ApostropheCMS is the most modern and user friendly content management platform built for the enterprise. Content and marketing teams love Apostrophe because of its robust feature set and intuitive in-context editing experience. Web developers love Apostrophe because of its modern technology stack and the vibrant open-source ecosystem that it’s a part of.

It is the first tool of its kind to be built almost entirely with JavaScript and open-sourced, and our special blend of technology and design philosophies is pushing us to expand our team as we move into new markets. We’re looking for great people to help us grow as we pursue these new opportunities.

As an Associate Implementaion Manager at Apostrophe, you will be focused on ensuring the successful delivery of internal product development, as well as engagements with our largest customers and clients.

You will plan, lead, organize, and motivate project teams to achieve a high level of performance and quality in delivering projects that provide exceptional business value to users.

You will be expected to use a high level of knowledge and experience in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit large, complex, mission-critical, enterprise-level projects and with the appropriate level of planning and provide the right balance of agility and predictability.

  • You will be responsible for defining project scopes and schedules while focusing on regular and timely delivery to internal and external stakeholders.
  • You will organize and lead project status and working meetings and prepare and distribute progress reports on complex projects across diverse groups of stakeholders.
  • You will assist in team development while holding teams accountable for their commitments, removing roadblocks to their work, and leveraging organizational resources to improve capacity for project work.
  • You will support Product Owners in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.
  • You will be expected to define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for project management.
  • You will be a constant resource for projects, handling issues that arise before they get to the practitioners.
  • You will be responsible for organizing retrospectives and then working with the team leads to fold those learnings back into our process.
  • In addition to your role as an Agile Project Manager you will be expected to actively participate in growing our overall culture, supporting your coworkers, and helping to make Apostrophe a wonderful place to work.

Requirements

  • A solid understanding of software development life cycle models, as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
  • At least 2 years of professional experience in the field.
  • Experience in client-facing roles communicating with audiences ranging from technical to executive.
  • Experience defining project success and executing the necessary steps to reach that outcome.
  • Prior experience overseeing multi-function project teams.
  • Ability to function as a human and care for the success of your teammates.
  • Experience managing multiple projects simultaneously
  • Ability to focus on finer details in complex day to day tasks while connecting them to the bigger picture goals and objectives.

Working With Apostrophe

  • Work remotely – our team is based on Philadelphia and growing remotely to be able to tap into the global open-source community.
  • Join us at the ground floor – since we are a new company, this is a unique opportunity to grow with us and be a part of shaping our culture and processes.
  • Support open-source – our product and company DNA is rooted in the values of open-source and we've been active in the community for years.
  • Collaborate with amazingly talented and dedicated people – be part of a veteran team that's passionate about what we're doing and loves working together to build great software.

If you would like to join this growing team, we’d love to hear from you!
We strongly encourage qualified applicants from underrepresented backgrounds to apply.

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NICE is hiring a Remote Implementation Manager Positions WEM/WFO (Staff & Sr. levels)

Position at NICE CXone

Implementation Manager Positions (Staff & Sr. Levels)

Location: Remote, USA

The Staff and Sr. Implementation Manager is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE CXone products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others digital channels.

This position has responsibilities for the full suite of CXone products but there will be a large emphasis on CXone Digital products. You will be a subject matter expert within the realm of digital channels such as social media, SMS, chat and email. You will be responsible to understand, design, and configure AI and Bot applications as well as gather and document detailed requirements for new clients. You will be heavily involved in developing processes and documentation around new excited digital based products that are being created by our R&D teams.

This position is responsible for both technical and business tasks, including enterprise contact center solution design, managing customer expectations and satisfaction, configuring NICE CXone products based on industry best practices and customer requirements, coordinating inter-departmental activities within NICE CXone and successfully guiding clients through the project life cycle. Additionally, as a Sr. level member of the team, you will be expected to be a mentor and leader to your peers and the project team.


As an Implementation Manager, a Typical Day Might Include the Following:

TECHNICAL
  • Provide staff or Sr. level technical configuration and, in some cases, programming as required.
  • Provide development, and enhancement, as well as management and coordination of changes to existing applications.
  • Provide technical consulting, analysis, development, and enhancement around the design of the software solution.
  • Provide technical consulting around areas such as, NLU (Natural Language Understanding), AI (Artificial Intelligence), CRM integrations, API’s, ACD (Automatic Call Distributor), IVR (Interactive Voice Response), ASR (Automatic Speech Recognition) and other contact center features and applications.
PROJECT
  • Assist project manager with organizing inter-departmental and external objectives and tasks.
  • Assist project manager with drafting and designing end to end project roll out plan.
  • Serve in a project manager capacity regarding management of product related enhancements and change control within the project roll out.
  • Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
BUSINESS
  • Up to 25% travel, potential international travel but usually does not exceed 10%.
  • Present a professional image in conduct, attitude, and attire.
  • Provide expertise as the subject matter expert of the NICE CXone products within project calls with clients
  • Document and design business requirements pertaining to NICE CXone products based upon client’s business needs.
  • Consult clients on industry best practices around contact center standards for ACD, IVR and digital NICE CXone products.
To Land This Gig You'll Need:
  • Staff Implementation Manager= 5-7 years of professional services experience
  • Staff and Sr. Implementation Manager= 10+ years of professional services experience
  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
  • MBA preferred.
  • 2 to 3 years of digital channel and/or AI/Bot software application experience.
  • Type of experience varies depending on Implementation Manager's specialization:
  • Desired personal profile: Very smart, analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Bonus Experience: 
  • ​Prior consulting experience preferred.
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s No. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

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+30d

Customer Implementation Manager

Youscience751 E 700 S, American Fork, UT 84003, USA, Remote

Youscience is hiring a Remote Customer Implementation Manager

Company Description

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With headquarters American Fork, UT.  We combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

Job Description

As a YouScience Implementation Manager, you will work alongside the Customer Success Managers to train and onboard new and returning customers on the new Implementation team. The most important responsibility of the Customer Success team is renewing our customers’ contracts, and your work is instrumental in this effort. You will help to create efficiency and focus on the training process and set our customers up for success. You will work closely with the CSMs, making sure the customers are taken care of as they prepare to rollout YouScience with students. You will also collaborate heavily with the Customer Engagement (CE) team to ensure all training materials and supporting resources are current, thorough, and accessible.  

This position reports to the Senior Manager of Customer Success.  

This position can be located in American Fork headquarters or remotely.  

Qualifications

Responsibilities 

  • Plan, schedule, and lead weekly training webinars for all products
  • Collaborate with CSMs to identify district and school level virtual trainings, including planning, scheduling, and leading those trainings
  • Follow up with customers to provide resources and assist with implementation and testing questions
  • Collect training feedback from all customers and adjust methods to meet customer needs and concerns
  • Document training details and questions in CRM and connect with appropriate CSM(s) to provide feedback after trainings
  • Work closely with Customer Engagement team to create, update, and organize resources in the online Help Center
  • Works with CE team to plan, create, update, and organize training modules in LMS
  • Demonstrate mastery of our product suite and understanding of the education environment in helping to guide clients to get the maximum benefit from using our product suite
  • Work with YS partners to create presentation materials and co-lead instructional webinars
  • Additional CS and CE work to be identified

What You Should Have 

  • BA/BS or equivalent 
  • 2+ years working in education or education services 

Extra Credit 

  • Outstanding communication, presentation, and problem-solving skills 
  • Excellent communication skills
  • Love working with customers
  • Prefer working as part of an integrated, cooperative team 
  • Proven record of juggling multiple responsibilities 
  • Incorporated technology as a routine, integral part of your life 
  • Thrive in a dynamic, fast-paced environment 
  • Highly organized with strong attention to detail 
  • Self-directed, able to work independently 

 

Additional Information

YouScience Company Values:

  • We empower others. In all that we do we seek to empower others to better achieve their goals and contribute to their personal, team, and company success. We expand equity and access to opportunities and information, and we encourage personal exploration, growth, responsibility, and accountability.  
  • We perform as a cohesive championship team!  To be great teammates we seek first to understand others and we communicate honestly, proactively, openly, courageously, professionally, and quickly. We are coachable and humble, seeking feedback from others while leaving behind our pride, defensiveness, and egos – we do not seek to be offended. We trust our teammates and we build our personal trust by being accountable and responsible for our words and actions. We embrace team and personal accountability and use accountability measures to drive improvement.   
  • We are all leaders.  Each one of us is a leader to those around us. We use our influence, attitude, example, and actions to help uplift and guide others to our team goals. Leadership is earned and demonstrated by being humble enough to do whatever it takes to get the job done in the best way possible, regardless of job title, tenure, or hierarchy. We are purposeful, passionate, and invested in the important Mission of YouScience.   
  • We never stop growing. We are dedicated to professional and personal growth – in ourselves and in others. We never want to stop growing because the more we grow the more we are experiencing new and amazing things – this inspires us. We believe that hard work is noble and inspiring, and we set big goals and push ourselves to accomplish great things. We recognize that if we’re coasting, we’re going downhill – away from our goals and our best selves.   
  • We make a positive impact.  Making a positive impact comes from doing good, doing things that we are proud of, that are built to last, and that improve the lives of others now and in the future. With everyone we interact with or influence we strive to make a positive difference in their lives. We live and work in such a way that when others talk about us it will be said, “they are truly awesome – I am a better person today because of who they are and what they did.”   
  • We show respect in word and in deed.  We work with amazing team members, individual users, customers, and partners and we proactively strive to show our appreciation for them by the things we do and say to them. We particularly believe that dedicated educators are frontline heroes that deserve our respect and best efforts. We never take those we serve for granted – it is truly our privilege to be a part of their lives.  
  • We remember that life is bigger than our work.  While our Mission is critically important and urgent, it ultimately is about helping individuals enjoy fulfilled, engaged, and happy lives – that includes everyone at YouScience. We love the humanity of us all – our quirks, our strengthens, our weaknesses, our goodness. We work hard to see others for who they are – unique individuals with hopes and dreams, fears and worries, joys and pains beyond what we normally see at work.

Benefits

  • Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Flexibility to work in American Fork, UT or remote
  • Ongoing support for continuing education and career development Opportunity to work and learn alongside some of the industry’s most passionate innovators
  • Great medical, dental, vision benefits
  • 15 days paid time off (PTO) per year
  • 14+ paid holidays per year
  • Partial internet and cell phone reimbursement
  • Community service opportunities

YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status.

 

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+30d

Sr. Implementation Manager, B2B

FlywireUSA Remote, US, United States, Remote
B2BsalesforceDynamics

Flywire is hiring a Remote Sr. Implementation Manager, B2B

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 


Who We Are: 

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 600 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Key Responsibilities

  • Leading client engagements and managing relationships after the contract is executed to foster ongoing client satisfaction
  • Coordinating internal resources and third-parties/vendors for efficient execution of projects
  • Ensuring that all projects are delivered on time, within scope, and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensuring resource availability and allocation
  • Developing detailed project plans to track progress
  • Performing risk management to minimize project risks
  • Creating and maintaining comprehensive project documentation
  • Reporting progress and business needs to management

Qualifications

Skills and Qualifications

  • BA/BS degree (required)
  • 5+ years of project management experience
  • A background working for a SaaS based company (preferred)
  • Solid technical background with understanding or hands-on experience with cloud services and web technologies
  • Excellent client-facing and internal communication skills (written and oral)
  • Strong organizational skills, including attention to detail and multi-tasking
  • Ability to handle multiple projects simultaneously
  • Able to use tools to keep projects moving forward. Can work independently and be self motivated.
  • Superb problem-solving skills
  • Familiarity with NetSuite, Salesforce, Workday, MS Dynamics and other ERP applications
  • PMP certification (preferred)

Additional Information

What We Offer:

  • Competitive compensation, including stock options
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in
  • WFH Stipend & Digital Disconnect Days 
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Our Hiring Process:

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (it is not that bad!). Your TA Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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Procore Technologies is hiring a Remote Implementation Manager, Enterprise, Specialty Contractors

Job Description

We’re looking for an Implementation Manager, Enterprise, to drive long-lasting partnerships with our larger customers, helping them onboard and grow with Procore. In this role, you’ll leverage a consultative approach to managing software implementations, conducting trainings, and increasing product adoption. You’ll play an instrumental role in developing roll-out strategies and executing the implementation and onboarding of new accounts. To be successful, you’re innovative, persuasive, creative, and have a genuine curiosity in your clients’ business. You’re results-oriented, optimistic, possess a value-added mindset, and are proactive and adaptive to change.

While our Implementation team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore’s clients are well supported, educated, and fully adopted on our platform.

This position can be based remotely. We’re looking for candidates to join us immediately.

What you’ll do:

  • Transform new customers into Procore experts and evangelists by conducting consultative in-person and online training, providing support, roll-out planning, and relationship management

  • Collaborate with key contacts, technical leadership, and our Customer Success department to execute professional services and onboarding strategies for strategic specialty contractor accounts

  • Create and manage custom implementation project plans to ensure the timely delivery of services and deliverables

  • Build trusting and meaningful relationships with product champions and key points of contact within each account by staying current on their needs, industry trends, market activities, and competitive intel

  • Deliver a high level of service and support through diligent and proactive communication 

  • Provide fellow team members with mentorship and support, enhancing best practices and skills

  • Collaborate cross-departmentally, connecting customers with Product Managers, Account Executives, and Customer Success Managers to further customer success and Procore’s evolution as a market leader

  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and implementation best practices

What we’re looking for:

  • 5+ years experience managing implementations, including onboarding, training, and new client relationships for large clients

  • Strong empathy for customers with a passion for project management and organization

  • Deep understanding of value drivers and establishing standard operating procedures

  • History of servicing large, complex organizations with web and mobile applications utilized for documentation management, project management, or similar

  • Experience related to Top ENR construction and/or financial SaaS industry is preferred

OR

  • 5+ years experience in a project administration or management role within the construction industry, including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator

  • Procore platform users (highly preferred, not required)

  • Must be technology evangelists and promoters of modernizing the Construction industry

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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NICE inContact is hiring a Remote Implementation Manager Positions, AI (Staff & Sr. levels)

Description

Implementation Manager Positions (Staff & Sr. Levels)

Location: Remote, USA

The Staff and Sr. Implementation Manager is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NICE CXone products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others digital channels.

This position has responsibilities for the full suite of CXone products but there will be a large emphasis on CXone Digital products. You will be a subject matter expert within the realm of digital channels such as social media, SMS, chat and email. You will be responsible to understand, design, and configure AI and Bot applications as well as gather and document detailed requirements for new clients. You will be heavily involved in developing processes and documentation around new excited digital based products that are being created by our R&D teams.

This position is responsible for both technical and business tasks, including enterprise contact center solution design, managing customer expectations and satisfaction, configuring NICE CXone products based on industry best practices and customer requirements, coordinating inter-departmental activities within NICE CXone and successfully guiding clients through the project life cycle. Additionally, as a Sr. level member of the team, you will be expected to be a mentor and leader to your peers and the project team.


As an Implementation Manager, a Typical Day Might Include the Following:

TECHNICAL
  • Provide staff or Sr. level technical configuration and, in some cases, programming as required.
  • Provide development, and enhancement, as well as management and coordination of changes to existing applications.
  • Provide technical consulting, analysis, development, and enhancement around the design of the software solution.
  • Provide technical consulting around areas such as, NLU (Natural Language Understanding), AI (Artificial Intelligence), CRM integrations, API’s, ACD (Automatic Call Distributor), IVR (Interactive Voice Response), ASR (Automatic Speech Recognition) and other contact center features and applications.
PROJECT
  • Assist project manager with organizing inter-departmental and external objectives and tasks.
  • Assist project manager with drafting and designing end to end project roll out plan.
  • Serve in a project manager capacity regarding management of product related enhancements and change control within the project roll out.
  • Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
BUSINESS
  • Up to 25% travel, potential international travel but usually does not exceed 10%.
  • Present a professional image in conduct, attitude, and attire.
  • Provide expertise as the subject matter expert of the NICE CXone products within project calls with clients
  • Document and design business requirements pertaining to NICE CXone products based upon client’s business needs.
  • Consult clients on industry best practices around contact center standards for ACD, IVR and digital NICE CXone products.
To Land This Gig You'll Need:
  • Staff Implementation Manager= 5-7 years of professional services experience
  • Staff and Sr. Implementation Manager= 10+ years of professional services experience
  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
  • MBA preferred.
  • 2 to 3 years of digital channel and/or AI/Bot software application experience.
  • Type of experience varies depending on Implementation Manager's specialization:
  • Desired personal profile: Very smart, analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.
Bonus Experience: 
  • ​Prior consulting experience preferred.
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s No. 1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.   

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.

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Procore Technologies is hiring a Remote Implementation Manager, Mid-Market, Owners

Job Description

We’re looking for an Implementation Manager to create the foundation for long-lasting partnerships with our clients by helping them onboard and grow with Procore. In this role, you’ll leverage a consultative approach to manage software implementations, conduct trainings, and increase product adoption. You’ll play an instrumental role developing roll-out strategies and executing the implementation and onboarding of new accounts. To be successful, you’re innovative, persuasive, creative, and have a genuine curiosity in your client’s business. You’re results-oriented, optimistic, possess a value-added mindset, and are proactive and adaptive to change.

While our Implementation team works closely with all levels of our organization, including our sales team, this position does not include any direct selling-related tasks or activities. Our Implementation team is solely focused on ensuring Procore’s clients are well supported, educated, and fully adopted on our platform.

This position is based remotely with some travel required (5-10%) to visit client sites, attend industry events, travel to other Procore offices, and more!

What you’ll do:

  • Take new clients and transform them into Procore experts and evangelists through training (in-person and remote via screen sharing software), support, and relationship management

  • Provide the highest level of service and support to Procore’s clients through diligent communication

  • Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings

  • Collaborate with all levels of the Procore organization to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader

  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

What we’re looking for:

Tech industry sophomores looking for a new challenge:

  • Previously managed implementation of SaaS software platforms, including onboarding, training, and new client relationships

  • Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

Construction or Commercial Real Estate pros looking to transition into a fast-paced software company:

  • Experience in a project administration or management

  • Procore platform users (highly preferred, not required)

  • Must be technology evangelists and promoters of modernizing the Construction industry

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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+30d

Implementation Manager, Key Account(Ref9910S)

ProPharma Group8717 W 110th St, Overland Park, KS 66210, USA, Remote
agile5 years of experience

ProPharma Group is hiring a Remote Implementation Manager, Key Account(Ref9910S)

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

The Implementation Manager, Key Accounts will manage the process of on boarding new clients and programs for the Key Accounts Department. This position applies ProPharma Group’s process and implementation plans for successful (quality, timeline, budget) projects.

Essential Functions Include:

  • Meet with key stakeholders to identify deliverables, timeline and resources for implementing key accounts.
  • Develop implementation charter, plan, schedule, Implementation, monitoring, and communication plan.
  • Ensure quality is built into implementation through alignment with quality team and risk management planning.
  • Monitor change management by comparing work implementation with agreed SOW.
  • Monitor / adjust resources based on technological inputs, implementation phasing and resource training and growth. 
  • Other duties as assigned.

Qualifications

Qualified candidates must have:

  • Bachelor’s degree or higher OR at least 5 years of experience in project management.
  • Masters in Project Management preferred.
  • Pharmacovigilance Industry Experience
  • Project Management PMP or similar discipline.
  • Agile project management or similar.
  • 2+ years demonstrated effective project management experience.
  • Excellent written and oral communication skills.
  • Project management skills including initiation, planning, executing, monitoring, and closing.
  • Working in regulated environment.
  • Advanced MS Project experience including writing formulas and project linking.
  • Advanced MS Visio experience including brainstorming, layering, and flowcharting.  
  • Have a keen eye for detail.
  • Be competent using computerized systems including SharePoint, and MS Teams, Excel including pivot tables.
  • Have a positive, can-do attitude.

Additional Information

  • We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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+30d

Client Implementation Manager (M/F)

LemonwayParis, France, Remote
api

Lemonway is hiring a Remote Client Implementation Manager (M/F)

ABOUT US

Lemonway simplifies complex and regulated payment for marketplaces.????

Lemonway provides a dedicated payment solution for investment platforms and B2C/B2B marketplaces in Europe. The SaaS solution accessible via API allows 1400 platforms to collect funds in a secure and regulated framework (DSP2, Payment Agent, KYC, LCB-FT).????

Based in Paris, London, Madrid, Milan and Hamburg, Lemonway is +150 Lemonheros from 18 different nationalities.????

Lemonway obtained the Payment Institution license in 2012 from the Banque de France and benefits from the financial passport in 29 European countries. To finance its growth, Lemonway has raised €35M in Series B.

Join a fast-growing scale-up that offers one of the most innovative solutions in a fast-growing market!

  • Join over 150 motivated and talented employees.

  • Shape the future of payments in the new digital economy.

  • Be part of an expert team, open to sharing knowledge to enable every talent to reach their full potential.

  • Work in a hyper-growth tech environment #FrenchTech

  • Enjoy premises in the heart of Paris with a pleasant working environment


ABOUT THE POSITION

Working along with the Team Leader, the Client Implementation Manager is a project manager, who guarantees the support, adoption of solutions, and the customer satisfaction from the contract signature by the #TeamSales, up to the actual use of the solutions (first payments in production).

Your responsibilities include :

  • Manage the implementation of Lemonway’s products, from contract signature by the Sales team to the actual use of our solutions, following existing processes
  • The active participation in the continuous improvement of products, processes, and documentation in a logic of automation, reduction of the project delivery time and improved customer satisfaction
  • A thorough understanding of the Lemonway offer to act as a real technical and functional expert, internal referent (support to pre-sales, participation in the drafting of invitations to tender, etc.) and privileged partner of the customer in the integration of the company's solutions
  • Effective management of all stakeholders (internal and external) is essential to the success of the project.
  • Contributing to the establishment of relations of proximity and trust with all the service providers (banks, financial institutions, allies, etc.).
  • Feeding and monitoring KPIs, as well as reporting alerts (e.g. dissatisfaction, unresolved IT issues) as soon as necessary.
  • Identification of recurring problems encountered by clients and participation in product and process improvement, in connection with the Product and IT Departments
  • Active participation in knowledge sharing (feeding of the dedicated Knowledge Management tool, animation of Knowledge Sharing Sessions) with other Client Implementation Managers, and more within the company, with the aim of constantly improving the level of expertise
  • The management of cross-functional projects involving customer service Implementation
+30d

Implementation Manager, Key Accounts (Ref9910S)

ProPharma Group8717 W 110th St, Overland Park, KS 66210, USA, Remote
agile5 years of experience

ProPharma Group is hiring a Remote Implementation Manager, Key Accounts (Ref9910S)

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

The Implementation Manager, Key Accounts will manage the process of on boarding new clients and programs for the Key Accounts Department. This position applies ProPharma Group’s process and implementation plans for successful (quality, timeline, budget) projects.

Essential Functions Include:

  • Meet with key stakeholders to identify deliverables, timeline and resources for implementing key accounts.
  • Develop implementation charter, plan, schedule, Implementation, monitoring, and communication plan.
  • Ensure quality is built into implementation through alignment with quality team and risk management planning.
  • Monitor change management by comparing work implementation with agreed SOW.
  • Monitor / adjust resources based on technological inputs, implementation phasing and resource training and growth. 
  • Other duties as assigned.

Qualifications

Qualified candidates must have:

  • Bachelor’s degree or higher OR at least 5 years of experience in project management.
  • Masters in Project Management preferred.
  • Project Management PMP or similar discipline.
  • Agile project management or similar.
  • 2+ years demonstrated effective project management experience.
  • Excellent written and oral communication skills.
  • Project management skills including initiation, planning, executing, monitoring, and closing.
  • Working in regulated environment.
  • Advanced MS Project experience including writing formulas and project linking.
  • Advanced MS Visio experience including brainstorming, layering, and flowcharting.  
  • Have a keen eye for detail.
  • Be competent using computerized systems including SharePoint, and MS Teams, Excel including pivot tables.
  • Have a positive, can-do attitude.

Additional Information

  • We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

See more jobs at ProPharma Group

Apply for this job

Procore Technologies is hiring a Remote Implementation Manager, Emerging, LATAM

Job Description

Procore is looking for an Implementation Manager, Emerging, to drive long-lasting partnerships with our Emerging customers in LATAM. In this role, you’ll leverage a consultative approach, applying best practices to develop roll-out strategies, execute implementations, conduct training, and increase product adoption of new accounts. You’ll partner with Account Executives, Product Managers, and other Customer Success team members to help our customers onboard and grow with Procore. If you’re looking for the exciting opportunity to contribute to a growing team and office—we have a spot for you on our team!

While our Customer Success team works closely with all levels of our organization, including our Sales team, this is not a sales position nor includes any direct selling-related tasks or activities. As an Implementation Manager, Emerging, and a part of our Customer Success team, you’ll solely be focused on ensuring Procore’s clients are well supported, educated, and fully adopted on our platform.  

This role reports to our Manager, Implementation Services, and is based can be based in any of our US Offices or Remote. We’re looking for someone to join our team immediately. 

What you’ll do:

  • Transform new customers into Procore experts and evangelists by conducting in-person and online training, providing support, roll-out planning, and relationship management that aligns with their individual business goals

  • Provide the highest level of service and support to Procore’s customers through diligent communication

  • Provide fellow team members with mentorship and support, enhancing best practices and skills

  • Collaborate cross-departmentally, connecting customers with Product Managers and Marketers to further customer success and Procore’s evolution as a market leader

  • Complete immersion and mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

  • 5-10% travel to visit client sites, attend industry events, other Procore offices, and more!

What we’re looking for:

  • Fluent in Spanish and English

  • Bachelor’s degree and/or 3+ years equivalent work experience

  • Tech industry sophomores looking for a new challenge:

    • Previously managed implementation of SaaS software platforms, including onboarding, training, and new client relationships

    • Understanding of complex web and mobile applications utilized for documentation management, project management, or similar

  • Construction pros looking to transition into a fast-paced software company:

    • Experience in a project administration or management role within the construction industry, including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator

    • Must be technology evangelists and promoters of modernizing the Construction industry

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

See more jobs at Procore Technologies

Apply for this job