Implementation Manager Remote Jobs

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Second Nature is hiring a Remote Implementation Manager (Remote)

Implementation Manager (Remote) - Second Nature - Career Page

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Second Nature is hiring a Remote Implementation Manager

Implementation Manager - Second Nature - Career Page

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+30d

Customer Implementation Manager

reveleerIrvine, CA Remote
Bachelor's degreejirasalesforce

reveleer is hiring a Remote Customer Implementation Manager


Dynamic Healthcare Systems is a subsidiary of Reveleer, and is located in the Orange County (CA) Airport area.

Customer Implementation Manager

Dynamic's Customer Implementation Manager will lead, drive, and manage the customer implementation process and resources to deliver customer implemention projects. The role of the Customer Implementation Manager is to meet the goal of successfully delivering Dynamic customer implementation projects within project timeframes and budgets. The Customer Implementation Manager ensures that the project sponsor is satisfied with the outcome of the product implementation, and then transitions the customer to Dynamic's Acount Management team. In this “hands-on” position, the Customer Implementation Manager owns and drives the schedule, the deliverables, and the budget for the implmentations. The Customer Implentation Manager ensures that the right solution is delivered at the right time and that the project sponsor’s expectations are understood and managed throughout the project.

The Customer Implementation Manager will also be responsible for developing implementation project plans, and for managing deliverables and milestones within the project timeline, resolving and escalating risks, and managing the change control process.

Specific Responsibilities:

  • Track and manage projects, maintain budget and timelines.
    • Facilitate the creation of the project budget by gathering resource requirements from all of the roles on the team.
    • Understand and agree with all resource decisions (hardware, software, and people) and track the actual expenditure against the plan.
  • Manage master project schedules:
    • Collect all team schedules, validate them, and integrate them into a master schedule that is tracked and reported to the team and the project sponsor.
  • Drive risk management process.
    • Identify and communicate project risks.
    • Track existing risks and manage their solutions or contingency plans.
  • Facilitate communication and negotiation within the team.
    • Coordinate tasks between internal team resources and external, customer team resources.
  • Effectively engage with customers on an ongoing basis.
  • Lead and own the Program Management function.
  • Mentors, develops, and coaches other project managers and PMO team members.
  • Build and support world-class Program Management skills and personnel at Dynamic
  • Ensure closure of all administrative systems on project completions.
  • Establishes and maintains a Base Release Project Plan (BRPP) with activities, WBS, and milestones.
  • Contributes to the establishment and maintenance of the SDLC model and process flow.
  • Developing, auditing, monitoring, and enforcing established release management processes and policies in support of cross-domain configuration integration, testing, completeness, and consistency.
  • Drives process quality assurance.
    • Ensures that the project team adopts processes that focus on meeting the overall project quality goals, with an emphasis on eliminating sources of inefficiencies.
  • Defines the key project processes to be used by the team and provide advice and guidance to the team on their implementation.
  • Define project protocols and processes in line with the project design.
  • Provide advice and guidance on effective implementation of the project processes; validate compliance with processes; undertake milestone reviews; monitor compliance; recommend process improvements.
  • Assist customers with service requests during software implementation.
    • This may include running reports and preparing product deliverables.
    • This role typically ends at the conclusion of the implementation when the account transitions to Account Management.
  • Identify potential new product enhancements based on customer requests and feedback.
    • Document and communicate new product enhancement requests to the product team.

Why Dynamic?

High impact and visibility -- you will partner with our leadership team and play a key role in helping shape the future direction and growth of our company, and make a direct and positive impact on our client relationships and our internal process improvements.

Growth-driven career development -- we are looking for a high impact player with the runway to take on more significant responsibilities and continue to develop as our organization grows. The internal and external exposure you gain will help you take your career to the next level. Our growth goals are aggressive, and we have the solid foundation needed to enjoy exponential growth over the coming years.

Great culture -- we take tremendous pride in our high-performance culture and here you'll find not only the excitement and fast-paced energy of a growing organization but also the camaraderie of a smaller company where everyone is passionate about what they do and are infused with a spirit of continuous improvement. We believe our rock star employees are our greatest assets and we are committed to investing in our people and processes.

Excellent compensation -- in addition to a competitive salary, bonus opportunity, and stock options, you'll enjoy a comprehensive benefits package that includes medical & dental coverage; a 401(k) plan; paid time off; holidays; and more.

Qualifications and Qualities:
The Implmentation Project Manager shall be technically sound, with a broad base of knowledge and experience, and the ability to relate technical issues to the underlying needs of the business. While the project manager may rely on the development and support teams for expertise on the specific technologies being used in the solution, they must be able to grasp the implications of those technical details very rapidly and understand their inter-relationships and their impact on the environment into which the solution will be deployed. The Implementation Project Manager must also be able to discuss those impacts with the customer to resolve rapidly any conflicts between the proposed solution and the existing enterprise architecture.

  • Experience in managing a Project or Program Management Office in a corporate, technical environment.
  • Must have a minimum of four years of experience in managing business systems implementation projects, preferably in the Healthcare Insurance industry.
  • Must have strong project management skills. PMI certification (or equivalent) is required.
  • Must possess strong business and technical writing abilities, and effective communication skills, both written and verbal.
  • Experience with the healthcare insurance industry is highly desirable.
  • Must be an exceptional planner who is highly organized with attention to detail, self-directed, efficient and able to manage complex programs on time
  • Demonstrated ability to lead cross-functional virtual teams to deliver on crucial program objectives and understand the impact to various stakeholders
  • Bachelor's degree required, preferably in Computer Science, Information Systems, Business, or Health Administration.
  • Advanced user of MS Word, Excel, Visio, MS Project, Salesforce, and Jira (Atlassian). Experience with M-Files is a plus.
  • Ability to operate with minimal supervision and direction, and drive process using indirect authority.
  • Demonstrated skills in building effective relationships and influencing at all levels across the enterprise.


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+30d

Responsable de l'implémentation senior // Senior Implementation Manager

CarebookRemote, Manitoba, Canada
agile5 years of experienceDesignc++

Carebook is hiring a Remote Responsable de l'implémentation senior // Senior Implementation Manager

**AN ENGLISH VERSION FOLLOWS**


Notre cœur est la science. Nos solutions sont accessibles. Notre mission est de donner du pouvoir aux gens.


La famille de solutions numériques de Carebook, puissantes, très engageantes et centrées sur le client, permet aux pharmacies, aux employeurs et aux assureurs de permettre à leurs clients, employés et assurés de prendre le contrôle de leur parcours de santé, à chaque étape. Carebook est le connecteur d'un nouveau modèle de soins de santé et sert actuellement plus de 3,5 millions de titulaires de licence dans le monde.


Basé à Montréal, avec des bureaux à Winnipeg et Kelowna, et dirigé par une équipe de classe mondiale et un conseil d'administration ayant une vaste expérience des affaires mondiales et de l'industrie des soins de santé, le cœur de Carebook est la science et la technologie, sa philosophie est people-first, et son objectif est la santé accessible et connectée pour tous.


Carebook poursuit une stratégie disciplinée de fusions et acquisitions parallèlement à une croissance organique afin de se développer dans la verticale des pharmacies et d'ouvrir les verticales des employeurs et des assurances. L'une des principales stratégies de croissance de Carebook consiste à développer sa plateforme à l'aide de technologies de pointe et d'acquisitions rentables. Carebook a récemment acquis deux entreprises de premier plan, InfoTech et CoreHealth, qui offrent toutes deux des produits et des plateformes logicielles robustes, des équipes de gestion solides et des bases de clients de premier ordre.


Les actions de Carebook se négocient à la TSXV sous le symbole "CRBK" et les actions de la société se négocient également sur les marchés OTC sous le symbole CRBKF et à la Bourse de Francfort sous le symbole PMM1.


Plus d'informations sur www.carebook.com


Nous sommes à la recherche d'un.e responsable de l'implémentation senior talentueux.euse pour diriger les implémentations chez nos principaux clients.


Au sein du groupe des services professionnels, le responsable de l'implémentation senior supervise la livraison du produit pour nos grands comptes qui nécessitent une personnalisation du produit et des fonctionnalités supplémentaires ou améliorées de notre plateforme SaaS CoreHealth primée pour la santé et le bien-être.


Plus précisément, le responsable de l'implémentation senior est chargé de la définition, de la planification et de l'exécution du produit avant, pendant et après le cycle de vie de l'implémentation, y compris : le soutien à l'équipe de vente pour la définition de l'énoncé des travaux, la collecte et la hiérarchisation des exigences du client, la planification du calendrier d'implémentation, la définition des améliorations du produit et la collaboration étroite avec le développement, les ventes, le marketing et l'assistance pour garantir l'atteinte des objectifs de revenus et de satisfaction du client. Il s'agit d'un rôle clé.


VOTRE DÉFI


En tant que responsable de l'implémentation senior, vos tâches quotidiennes consisteront à :


  • En collaboration avec les responsables des produits et de la réussite des clients, diriger les discussions sur les produits avec les clients et traduire leurs demandes en exigences pour la mise en œuvre et l'amélioration des produits.
  • Être le principal point de contact pour le client pendant les phases d'énoncé des travaux, de découverte et de construction
  • Guider les clients pour qu'ils tirent le maximum de la plate-forme tout en respectant le budget, le calendrier et les capacités de la plate-forme
  • Organiser et diriger des séances de discussion avec les clients afin de déterminer les besoins en matière de nouveaux produits et d'améliorations des produits.
  • Contribuer à la feuille de route globale des produits grâce au retour d'information et aux enseignements recueillis auprès des clients.
  • Être passionné par l'expérience utilisateur
  • Avoir une compréhension de la pile technologique, en particulier du développement web.
  • Aimer travailler avec des équipes de développement agiles et interfonctionnelles.
  • Se tenir au courant des tendances et de la recherche dans le secteur de la santé et du bien-être numériques.
  • Exécuter des programmes d'acceptation par les utilisateurs
  • Contribuer à valider que toutes les fonctionnalités du logiciel répondent aux exigences du client.


VOUS AVEZ


En tant que responsable de l'implémentation senior, votre parcours comprend :


  • Minimum de 5 ans d'expérience en tant que responsable de la mise en œuvre de SaaS
  • Succès avéré dans la définition et le lancement de produits exceptionnels
  • Excellentes compétences en communication écrite et verbale
  • Baccalauréat (MBA de préférence)
  • Formation technique, avec une expérience dans la conception de l'expérience utilisateur
  • Excellentes aptitudes au travail d'équipe
  • Capacité avérée à influencer des équipes interfonctionnelles sans autorité formelle.


Êtes-vous prêt à relever le défi ? Carebook est en pleine croissance et recherche des personnes motivées et énergiques pour nous aider à aller de l'avant. Est-ce que cela vous convient ? Nous sommes impatients d'avoir de vos nouvelles ! ... Ce n'est pas tout à fait ça, mais vous avez la bonne personne en tête ? Partagez avec elle !


Carebook est un employeur offrant l'égalité des chances. Nous sommes engagés à la diversité et au maintien d'un environnement de travail exempt de harcèlement et de discrimination. Nous nous y engageons parce que nos valeurs fondamentales l'exigent - des valeurs comme le respect, la curiosité et la créativité et une seule équipe. Nous pensons que chacun peut apporter quelque chose d'unique à l'entreprise et que le travail d'équipe permet de réaliser des rêves. Pour ces raisons, les candidats de tous horizons sont encouragés à postuler.


-------------------------------------------------------------


Our core is science. Our solutions are accessible. Our mission is to empower people.


Carebook’s family of powerful, highly engaging, customer centric digital solutions empower pharmacies, employers, and insurers to enable their customers, employees, and insurees to take control of their health journeys, every step of the way. Carebook is the connector to a new model of healthcare and currently serves over 3.5 million license holders around the world.


Based in Montreal, with offices in Winnipeg and Kelowna, and led by a world-class team and board of directors with extensive global business and healthcare industry experience, Carebook’s core is science and technology, its philosophy is people-first, and its goal is accessible, connected health for everyone.


Carebook is pursuing a disciplined M&A strategy in parallel with organic growth to expand in the pharmacy vertical and to open both employer and insurance verticals. One of Carebook’s key strategies for growth is to build out its platform with leading technology and accretive acquisitions. Carebook recently acquired two leading companies, InfoTech and CoreHealth, with both companies offering robust products and software platforms, strong management teams and blue-chip client bases.


Carebook's shares trade on the TSXV under the symbol "CRBK" and the company's shares also trade on the OTC Markets under the symbol CRBKF and Frankfurt Stock Exchange under the symbol PMM1.


More at www.carebook.com


We’re on the hunt for a talented Senior Implementation Manager to lead our key client implementations.


As part of the Professional Services group, the Implementation Manager oversees the product delivery for our major accounts that require product customization and additional or enhanced functionalities from our award-winning health and wellness SaaS CoreHealth platform.


Specifically, the Senior Implementation Manager is responsible for the product definition, planning and execution before, during and after the implementation lifecycle, including:  supporting the sales team for the statement of work definition, gathering and prioritizing customer requirements, planning the implementation timeline, defining the product enhancements, and working closely with development, sales, marketing and support to ensure revenue and customer satisfaction goals are met. This is a key role.


YOUR CHALLENGE


As the Senior Implementation Manager, your daily duties will consist of:

 

  • In collaboration with the Product and Customer Success Managers, lead the product discussions with the clients and translate their requests into requirements for implementation and product enhancements
  • Be the main point of contact for the client during the statement of work, discovery and construction phases
  • Guide the clients to get the maximum out of the platform while respecting budget, timeline and the platform capabilities
  • Setup and run customer focus sessions to decipher needs for new products and product enhancements
  • Contribute to the global product roadmap thanks to the feedback and learnings gathered from the clients
  • Have an understanding of the technology stack, particularly web development
  • Enjoy working with agile development and cross-functional teams
  • Stay abreast of digital health and wellness industry trends and research
  • Assist in validating that all software features meet the customer requirements


YOU HAVE


As the Senior Implementation Manager, your background should include:


  • Minimum of 5 years of experience as a SaaS Implementation Manager
  • Demonstrated success defining and launching exceptional products
  • Excellent written and verbal communication skills
  • Bachelor’s degree (MBA preferred)
  • Technical background, with experience in User Experience design
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority

     

    Are you up for the challenge? Carebook is growing quickly and seeking motivated and energetic individuals to help propel us forward. Does this sound like a right fit? We can’t wait to hear from you! … Not quite right, but you have the right person in mind? Please share with them!


    Carebook is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it - values like Respect, Curiosity & Creativity and One Team. We believe that everyone can contribute something unique to the company and that teamwork makes the dream work.  For these reasons, applicants from all backgrounds are encouraged to apply. 

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