Implementation Manager Remote Jobs

49 Results

4d

Implementation Manager Key Accounts (REF9315E)

ProPharma GroupFort Washington Ave, Fort Washington, PA, USA, Remote
agile5 years of experience

ProPharma Group is hiring a Remote Implementation Manager Key Accounts (REF9315E)

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

The Implementation Manager, Key Accounts will manage the process of on boarding new clients and programs for the Key Accounts Department. This position applies ProPharma Group’s process and implementation plans for successful (quality, timeline, budget) projects.

Essential Functions Include:

  • Meet with key stakeholders to identify deliverables, timeline and resources for implementing key accounts.
  • Develop implementation charter, plan, schedule, Implementation, monitoring, and communication plan.
  • Ensure quality is built into implementation through alignment with quality team and risk management planning.
  • Monitor change management by comparing work implementation with agreed SOW.
  • Monitor / adjust resources based on technological inputs, implementation phasing and resource training and growth. 
  • Other duties as assigned.

Qualifications

Qualified candidates must have:

  • Bachelor’s degree or higher OR at least 5 years of experience in project management.
  • Masters in Project Management preferred.
  • Project Management PMP or similar discipline.
  • Agile project management or similar.
  • 2+ years demonstrated effective project management experience.
  • Excellent written and oral communication skills.
  • Project management skills including initiation, planning, executing, monitoring, and closing.
  • Working in regulated environment.
  • Advanced MS Project experience including writing formulas and project linking.
  • Advanced MS Visio experience including brainstorming, layering, and flowcharting.  
  • Have a keen eye for detail.
  • Be competent using computerized systems including SharePoint, and MS Teams, Excel including pivot tables.
  • Have a positive, can-do attitude.

Additional Information

All candidates must be legally eligible to work in the United States.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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Mariner Partners Inc. is hiring a Remote Security Implementation Manager

Company Description

As one of the largest independent technology companies in Atlantic Canada, Mariner has a team of over 200 IT and software professionals working with clients both regionally and across the globe. With extensive capabilities in the areas of analytics, automation software, information security and IT consulting, Mariner has been delivering innovative solutions with a strong emphasis on productivity and customer experience since 2003.

Job Description

The Implementation Manager, reporting to, Senior Manager of IT Planning, is accountable for managing capital projects relating to the implementation of the company’s IT Security systems, and equipment based on user/service requirements driven from an understanding of business needs. The manager determines the most cost-effective method for accomplishing project needs from general information, user requirements, planning input; resulting in the development of detailed IT Security plans, estimates, budgets, specifications and schedules to evaluate and implement new systems and technologies.

The successful incumbent is accountable for the ongoing monitoring and planning that drives the company’s operations force: availability management, configuration management, capacity management to ensure adequate network and OSS (Operational Support Systems) capacity is provided for current and future needs.

Specific Accountabilities

Implementation (75% of role)

Through a review of business plan objectives for specific security technologies, the incumbent designs and develops detailed plans according to company standards for capital projects including unit testing & exception handling, developing installation specifications and detailed cost estimates including support packages consisting of support procedures, training, spares and vendor support.

Once detailed plans have been developed, create implementation schedules, procure materials, equipment, engineering hardware and software, develop work schedules and priorities (for internal staff and/or contractors).

Through project management discipline, ensure work is being done to specifications and meeting timelines set out, monitoring of capital budget expenditures; performs systems testing and acceptance of the project. Evaluate skills and engage either internal personnel (or) contractors to perform work functions. Conduct worksite inspections and maintain build quality through audits.

The incumbent is responsible for developing proposed network designs for review and consideration; creating detailed circuit orders based on network designs and documenting any “as-built” network construction.

While adhering to ITIL change management guidelines the Implementation Manager is responsible for submitting Requests for Change (RFCs) including Methods of Procedures and Roll Back plans for Network Changes associated with project work; as well as participating in Change Advisory Board meetings as a Subject Matter Expert.

Provides third level technical support to various projects and areas of the organization

Capacity and Availability Management (20% of role)

Responsible for managing capacity and availability of IT Security assets to ensure planners have information to develop technology business plans.

The incumbent is responsible for tracking and generating asset information required for planning purposes including predicting replacement, enhancement of assets based on age, return on investment, performance and capacity while developing best practices (CNPs).

Provide support through Incident Management including assisting in the resolution of any escalated incidents and resolution of reoccurring incidents or problems with the current network.

Business Planning (5% of role)

Provide input and solutions to Strategic planners, steering teams, the portfolio management team, and the overall ITM business plan. The Implementation Manager is a key contributor to the strategic planning process.

Develop Implementable plans including descriptions of the underlying business need and solution, as well as a High Level estimated project plan including resourcing, cost, timeline, and business value.

Assess technological business needs on a case by case basis, utilize that assessment to develop business cases for technological solutions.

Maintain technology menu through approving devices for specific applications including OS versions and levels; maintain, support and enforce technology approval process.

Qualifications

This position requires that the incumbent possess very good organizational, analytical, communication (oral and written) skills and be computer literate with the Microsoft Office Suite of applications (Word, Excel, Access).

As a safety-conscious COR™ Certified organization, we have an established and comprehensive safety program.  We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Skills Preferred

TCIP/IP Intermediate

NIST Intermediate

Microsoft Office Suite Intermediate

Linux Some Knowledge

LAN/WAN Intermediate

DNS Some Knowledge

 

Behaviors Preferred

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Innovative: Consistently introduces new ideas and demonstrates original thinking

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

 

Licenses & Certifications Preferred

PCI

JNCIA

ITIL

CCNA

PMP

CISSP

Additional Information

Why Mariner Partners?

We believe in making a positive impact in the communities where we live and work – our team is located in major cities all across Canada, throughout the US and internationally. We are proud to be headquartered here, and are passionate about growing a strong technology sector here in Atlantic Canada and beyond. We offer competitive compensation; benefits packages and training and development.

We recognize that empowered employees are more innovative, more efficient, deliver better customer service and can flat out-perform conventional organizations. Our people have built products for national deployments at the world’s largest TV and Internet companies and leading real estate, financial and government organizations.

We are looking for passionate IT professionals who are curious about data, who love solving problems for customers and who want to grow their careers.

Join our growing team!

 

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10d

Implementation Manager

salesforceDesignmobile

EverTrue Inc is hiring a Remote Implementation Manager

About Us

EverTrue’s mission is to build relationships in pursuit of a better world. We seek to deliver on this mission through the people we employ and partner with, the values we embrace as a company, and the software and services we offer. 

EverTrue embraces diversity and equal opportunity. We value a team that brings a variety of backgrounds, viewpoints, and skills to the table. We believe that the more inclusive we are, the better we will be. We promote autonomy, trust, respect, and passion. Our team strives to share knowledge, celebrate accomplishments, think creatively about our customer's needs, and have fun along the way.

EverTrue helps fundraising teams build a pipeline of donors and raise more money by:

  • Creating comprehensive views of their donors using 3rd party data sources including Facebook, Zillow, EventBrite, and Emma.
  • Offering mobile-first workflow tools to engage alumni, discover prospects, and manage portfolios of donors.
  • Providing actionable metrics to measure and benchmark progress.

Many of the largest universities in the country and more than half of theUS World and Newstop 100 colleges in the US rely on EverTrue. We are headquartered in Boston, but many team members work remotely with close to half of our employees distributed across the US.

 

The Role

The Customer Operations Implementation Manager will oversee multiple onboarding implementation projects at various stages whileworking closely with the Customer Success, Services, and Engineering/Product teams to help customers onboard and be successful with our software platform.This role is bothtechnical and relational, and is perfect for anyone who enjoys talking with customers while also learning the ins and outs of a software product. In addition to managing customer implementations, Managers execute additional customer learning and experience initiatives. 

 

Who Are You

  • A project manager with a few years of experience in enterprise software development or with non-profit organizations, eager to join a startup brimming with opportunity to grow in that role.
  • Excited to join an organization that is still refining its implementation processes and willing to contribute to that development while recognizing that improvement can be incremental and perfection is not the goal.
  • A self-starter who is comfortable driving the team forward with support from senior team members, but not daily hand-holding.
  • Business-minded; framing all potential projects in terms of revenue impact and/or cost  reduction, whether they are initially rooted in technical/design debt, customer feedback, or new market opportunities.
  • Curious technically; interested and comfortable reading technical documentation for 3rd party APIs or internal architecture, but committed to providing engineering the space to design technical solutions based on the requirements you provide.
  • Motivated by helping fundraisers raise much-needed funding for educational institutions and other non-profit organizations.

 

What You’ll Do

  • Responsible for effectively planning and executing an implementation plan for new clients or existing customers adopting new products within the platform.
  • Serve as the primary conduit between our teams and the client during the implementation process.
  • Assist new customers in preparing, transforming, and automating their data transfers into EverTrue.  
  • Work with key stakeholders on the client side to train and enable them on how to use the platform, invite and manage their team members. 
  • Participate in post-mortem reviews on all integration projects to identify learnings that will help improve the overall process and work with the rest of the Customer Ops team to craft tools / solutions to streamline repetitive processes.
  • Maintain customer-facing technical documentation and training materials.

Qualifications

  • 3+ years of relevant work experience.
  • Proven project management skills with ability to multitask and manage multiple projects.
  • Very strong written and oral communication skills.
  • Ability to communicate technical ideas to non-technical customer audiences.
  • Position will require a level of confidence to hold the line with either clients or with internal teams to provide the highest level of advocacy for the project.
  • An analytic and creative mindset and good problem solving skills
  • Highly self-motivated and optimistic, with the ability to work independently or as a team.
  • Experience with technical writing is a plus.
  • Experience working alongside technical support teams or engineering teams is a plus. 
  • Experience with CRMs (Blackbaud, Salesforce, Ellucian) or databases is a plus.
  • Should have a good sense of humor.

 

Our fantastic employee benefits package includes:

  • Competitive Medical, Dental and Vision Plan.
  • Unlimited Paid Time Off.
  • TrueAdventure bonus to help you take a really awesome vacation yearly.
  • Stake within EverTrue.
  • 401k Plan with Matching.
  • Great colleagues and culture - happy hours, community service activities, and more fun!

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Cecelia Health is hiring a Remote Customer Implementation Manager

Customer Implementation Manager

Do you have exceptional organizational and communication skills with experience implementingcomplex healthcare solutions?

Do you get jazzed by wrangling clients and internal teams to get complex projects done on time?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt and change direction quickly?

Do you share our passion for enabling positive change within healthcare and helping patients with chronic conditions?  

If so, you could be a perfect fit for our team of like-minded professionals who share a common mission and passion for helping others and a desire to build a great company.

Who We Are:

Cecelia health is a high-growth, venture-backed health tech company based in New York City. The company partners with pharmaceutical & device companies, payers and ACOs to deliver personalized, technology-based coaching to improve treatment adherence and health outcomes for people living with diabetes and other chronic conditions. The company is a high-energy, results-oriented workplace that believes our success, as well as the success of our customers and patients, relies primarily on a fantastic team with the passion, drive, and skills to change the face of chronic condition management.

What You'll Do: 

Cecelia Health seeks to hire a Customer Implementation Manager reporting to our Vice President of Customer Success.  The Customer Implementation Manager will work from home and on occasion from the company’s midtown location in New York City. 

Primary Responsibilities:

  • Leading Cecelia Health’s implementation process for launching new customer accounts, serving as the primary customer contact during the process.
  • Developing and managing the project plan, including key milestones and dependencies
  • Maintaining understanding of the program configuration, including the ability to provide a customer facing overview
  • Leading go-live activities, observing results, refining, and driving continuous delivery improvement
  • Managing implementation issues, escalating when appropriate.
  • Communicating effectively with internal and external stakeholders, at all levels
  • Collaborating with Cecelia Health teams including Product Management, Clinical Operations, Customer Success and Sales to address customer issues

What You'll Bring To The Team: 

  • 5+ years of customer-facing project management experience, PMP or PMI certification a plus
  • Proven experience managing complex, multi-faceted projects
  • Knowledge and experience in the clinical space
  • Effective communication and negotiation skills with the ability to engage at all levels of an organization
  • Ability to manage and interact with different types of teams (customer, engineering, data management, product, external partners, etc.)
  • Creative-minded thinker with the ability to investigate, troubleshoot, and resolve issues by finding workarounds as well as evaluating where true engineering support is needed
  • Strong presentation and public speaking skills
  • Experience in a startup environment is a plus
  • Willingness to travel approx. 20% of the time
  • BA/BS required

Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. 

 

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CoEnterprise, LLC is hiring a Remote Project Manager - Technology solutions - Implementation - US Based - 100% Remote

Company Description

CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Data & Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.

Job Description

CoEnterprise is looking for an experienced Project Manager to lead and drive performance for multiple customer facing engagements.  This role reports directly to the Director of (PMO) Project Management Office. The successful candidate should be an excellent communicator, well versed in PMI processes, able to balance the need to drive and collaborate, recommending best practices, capable of working with ambiguity and take full ownership of project success.  This candidate should be capable and ready for onboarding but eager to lead projects with little to no assistance. 

Responsibilities:

  • Responsible for overall project management on major projects, profit/loss responsibilities and schedule management
  • Direct communication with customer sponsor/project manager as well as internal executives; Manage and lead all project communications with client, internal/external stakeholders
  • Accountable for proactive notification and management of change(s), issue(s) and risk(s); as well as mitigation and contingency planning
  • Ensure project resources are balanced with appropriate chargeability and allocations throughout the project
  • Ensure projects are delivered on-time, within scope and within budget and with proper margins
  • Develop comprehensive project plans to be shared with clients as well as other staff members
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Report and escalate to management as needed
  • Establish and manage relationships with third parties/vendors, customers and internal stakeholders
  • Create and maintain comprehensive project documentation
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis
  • Use and continually develop leadership skills
  • Establish a trusted partner relationship with client, project stakeholders, and internal team
  • Serve as the primary client interface for project schedule, scope, changes, and budget
  • Maintain routine communications with the management concerning all aspects of the project

Qualifications

  • Proven work experience (minimum 4 years) running projects delivering software and/or consulting services
  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Project Management Professional (PMP) is preferred
  • Excellent interpersonal and communication (both verbal and written) skills.
  • Excellent organizational skills, with strong attention to detail
  • Detailed-oriented, able to multi-task and meet deadlines.
  • Strong working knowledge of the Microsoft Office suite including Microsoft Project
  • Must be a team player with the ability to work in a group or independently; Successful candidate will be a self-starter and results-oriented

Additional Information

At CoEnterprise, we believe diversity drives innovation. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our business.  In recruiting for our team, we welcome the unique contributions that you can bring. We value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.

We are an AA/EOE employer.

Position is US based remote.

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12d

Manager, Implementation Services

Procore TechnologiesAustin, TX, USA, Remote
Bachelor's degreec++

Procore Technologies is hiring a Remote Manager, Implementation Services

Job Description

We're looking for a Manager of Implementation Services to drive, scale, and inspire a team of talented individuals focused on implementing enterprise customers. Procore's Implementation team is instrumental to long-term profitability and encompasses onboarding, training, services, and product adoption. 

As our Manager of Implementation Services, you'll evolve our current processes to help us scale at hyper-growth. You'll own the overall success of a team of implementation managers overseeing our small to medium size business accounts in the west and central territories of North America. This includes planning, executing, and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions.

This position will report to our Director, Implementation Services, and has the opportunity to be located in our Carpinteria, CA headquarters or our Austin, TX office. We're looking for someone to join our team immediately.

What you'll do:

  • Provide oversight on active projects to ensure statement of work compliance and delivery of commitments for six-figure service offerings

  • Attain mastery over and become a subject expert in Procore services engagements

  • Create efficiencies in processes and procedures, continually seeking ways to promote product adoption and faster software implementations

  • Manage implementation activities; track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients

  • Measure the effectiveness of the implementation team; refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team

  • Guide team in effective client issues resolution and handle any escalations

  • Develop employees, retain talent, and define career paths; lead team with Procore's values of Openness, Optimism, and Ownership

  • Collaborate with Sales, driving services scoping, and discussions during the sales process. Connect with clients and prospects in order to deliver the value of our implementation services

What we're looking for:

  • Bachelor's degree preferred or equivalent work experience (5+ years previous customer implementation services experience with SaaS software platforms including onboarding, training, project management, client relationships; 2+  years of management experience)

  • Experience creating or delivering statements of work (with values in the six figures+ range), including project management, budget management, timeline, and milestones

  • Excellent communication and presentation skills to communicate project status, risks, and progress to enterprise leaders and C-Level executives

  • Deep understanding of value drivers in both recurring revenue business models and professional services models

  • Customer-oriented with a history in managing customer expectations and negotiating appropriate resolutions to issues

  • Strong analytical and problem-solving skills with a process-oriented mindset. Ability to influence through persuasion, negotiation, and consensus-building

  • Demonstrated desire for continuous learning and improvement and passion for revenue growth

  • A clear understanding of Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management or ERP software solutions preferred

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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12d

Sr. Global Innovation & Implementation Manager (REF9092R)

ProPharma Group8717 W 110th St, Overland Park, KS 66210, USA, Remote

ProPharma Group is hiring a Remote Sr. Global Innovation & Implementation Manager (REF9092R)

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

The Senior Global Innovation & Implementation Manager is responsible for providing strategic inputs and leadership for creation of innovative strategies for global Medical Information, new project start up/implementations for strategic, high-value Medical Information projects and streamlining internal processes for efficiency and effectiveness of
operations.

Essential Functions Include:

  • Support creation of innovative strategies for global Medical Information.
  • Lead/Support new project start-up/implementations for strategic, high value Medical Information projects.
  • Support the global Medical Information team in ensuring a high level of customer services, quality, and compliance with all regulations.
  • Assist in re-engineering internal processes as needed to ensure efficiency, effectiveness, and quality of our operations.
  • Support the required expansion of the Company’s technology infrastructure to align with Medical Information needs.
  • Effectively mobilize individuals and teams to move initiatives forward to completion.
  • Create an environment of innovation and creativity.
  • Work on ProPharma Groups business development, sales and marketing efforts as a Medical Information Subject Matter Expert.
  • Monitor the current pharmaceutical and biotechnology environment for issues and opportunities that could impact the business.
  • Value and solicit input from others to gain different perspectives and demonstrate a willingness to share information.
  • Utilize information from a wide variety of stakeholders to support sound and timely decisions.
  • Supporting other team members to ensure ProPharma Group’s processes are followed.
  • Perform additional tasks within the Company as delegated by the Manager.
  • Position may include the requirement for occasional travel.

Qualifications

Qualified candidates must have:

  • Bachelor’s Degree or higher, ideally in Life Science.
  • Track record of success as a pharmaceutical Medical Information professional, with at least 5 years prior Medical Information experience or equivalent or experience of contract/client management in a health care environment.
  • Effective written and oral communication skills; ability to, express or exchange ideas; ability to convey information/instructions accurately.
  • Highly developed problem solving and critical thinking skills.
  • Ability to identify and implement innovative service improvement initiatives.
  • Interpersonal skills including the ability to engage and motivate others.
  • Knowledge of Medical Information trends and technologies.
  • Ability to build relationships and influence across disciplines.
  • Proficient computer knowledge and skills including intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Additional Information

  • All candidates must be legally eligible to work in the United States or Canada. 
  • ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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13d

Technical Implementation Manager

Allegis Global SolutionsRemote, REMOTE, United States
agileDesignapijava

Allegis Global Solutions is hiring a Remote Technical Implementation Manager

Company Description

QuantumWork Advisory is a specialized, independent Worktech advisory & transformation firm run by industry practitioners with deep operational experience.  

At QuantumWork Advisory our mission is to re-imagine & digitally transform how companies acquire & manage talent, across all workforce categories. 

Quantum Work Advisory provides advice & services to support TA, HR & procurement leadership to make their organizations more efficient, agile & responsive to changing business needs. 

We leverage the power of digital and AI to improve organizational agility, productivity, and workforce engagement, with a clear ROI linked to business strategy.

Backed by the Allegis Group, QuantumWork Advisory is part of the world’s largest privately held human capital firm.

We are building out a new HR Services Practice to complement our VMS Services Practice and Advisory practices addressing HR technology and services design and Workforce Procurement.

WHAT WE STAND FOR

With the advent of exciting new AI innovation, we believe the bar for Worktech should be set higher.

We believe technology can not only be enjoyable but has the power to dramatically improve organizational agility & predictiveness of worker performance & fit.

We believe technology, can help create experiences that are efficient, seamless & intuitive, for all stakeholders. 

We are passionate about human-centered design.  For technology to reach its potential we need to start with user empathy, the cornerstone for successful digital transformation.

Job Description

We are searching for a highly experienced and credible expert in talent acquisition/HR platform implementations including integration and configuration.  The Technical Implementation Manager (TIM) will implement, configure, and optimize talent/HR platforms such as Phenom People, Avature and Eightfold and other platforms and point solutions as required. 

RESPONSIBILITIES

Project Management:

  • Effectively communicate complex technical requirements to internal and external audiences of varying levels of technical expertise.
  • Expertly manage competing needs and simultaneous projects, reallocating resources and reprioritizing tasks to best serve clients and the organization.
  • Drive operational excellence and help the team scale by creating documentation, developing knowledge-sharing mechanisms, and improving internal processes.
  • Take a leading role in the implementation of strategic HR projects for large multinational companies. 
  • Outline tasks, deliverables, and dependencies; manage timelines; identify and mitigate risks; coordinate efforts and negotiate with multiple parties –some technical and some not technical– within Avature and outside. 

Business analysis and process design: 

  • Lead technical and integration discovery conversations with clients to gather requirements needed to implement the platform and integrate with existing tech stacks.
  • Gather, analyze and document the integration requirements and specifications
  • Gain insight into client requirements and business needs.  
  • Conduct on-site or virtual workshops with customers to validate requirements and gain consensus around project scope and plan.
  • Tenaciously question, challenge assumptions, and analyze information to diagnose the root of an issue, design optimal solutions, and assess short- and long-term impact of recommendations.

Advice and Recommendations

  • Serve as a subject matter expert on Talent platforms including CRM and ATS SaaS architecture, services, integrations, and best practices internally and in customer and sales calls.
  • Facilitate technical discussions in a consultative manner to clarify needs and develop targeted recommendations that maximize client ROI.
  • Design solutions for our customers in the relevant HR/Talent platform, identifying the different elements that will support their business process, and how those elements will interact.
  • Demonstrate the designed solution, gather feedback, and assist customers with user acceptance testing.  

Configuration and deployment: 

  • Hands-on customization of core elements of the relevant platform through the user interface –this includes modelling the objects and creating the workflows that will support client processes. 
  • Engaging with and providing refined requirements and feedback to multiple technical services teams from within the SaaS partner teams, including data migration, integrations, data analytics, and web portal design.

Qualifications

  • Proven experience in consultative roles requiring strong relationship management and communication skills. 
  • Prior experience in Talent Acquisition/Human Resources technology.  Ideally experience integrating CRM technology or other point solutions (Phenom People, Avature, Smashfly/Symphony Talent, Beamery) into ATS platforms such as Workday, Taleo or ICIMS.
  • Past experience designing solutions and integrations for enterprise environments. Experience designing on SaaS, microservices, or multi-tenancy architecture is a plus. 
  • Prior work with application integrations and mapping using different methods, including API, Web Services, SSO, and integration testing tools. 
  • Sufficient knowledge of Java, web technologies, hosting fundamentals, URL parameters, SFTP, and email server integrations to lead discovery and answer questions. This role does not require writing code.
  • Exposure to and knowledge of Artificial Intelligence and Machine Learning a plus. 
  • Ability to work various hours supporting a global portfolio and coordinating with global teams.
  • Computer Science or Developer experience is a plus, but not required. 5-18+ years of hands-on technical experience required, for various levels.

Additional Information

QuantumWork is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to disability, please call 844-604-7059 

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17d

Senior Implementation Manager

PayScaleChicago, IL, USA, Remote
5 years of experiencesalesforce

PayScale is hiring a Remote Senior Implementation Manager

Company Description

As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. Payscale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, Payscale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With Payscale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com. 

Job Description

What We Do: 

The implementation team at Payscale is part of the Service organization. We serve as the first point of contact for newly signed or upgrading clients by establishing client sites, providing access, and helping clients navigate the successful set up and population of their Payscale product of choice. We lead one-on-one product implementations in partnership with the client, Customer Success Managers, and Product Support as well as collaborate with the broader product implementation group to ensure timely implementation and drive early product value for new customers.

What You Do: 

The Sr. Implementation Manager is the primary contact in the onboarding of new clients. This includes helping the client navigate the implementation experience, owning the coordination of efforts across all teams, and partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. The Senior Implementation Manager assumes a leadership role for client facing activities, coordinating the implementation project initiatives of our client partners and ensuring that milestones/goals/deliverables are met.

Day-in-the-Life: 

As a Sr. Implementation Manager, a typical day may include the following…

  • Act as the primary internal and external contact for new clients via meetings and email.
  • Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
  • Demonstrate system functionality throughout the course of the implementation process.
  • Work closely with Product Support team members to report & follow through on product support requests and bugs throughout implementation.
  • Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.
  • Ensure client satisfaction and product/service adoption.
  • Establish relationships and ensure open communication channels across multiple functions.
  • Lead by example displaying a positive, service first attitude to internal / external clients.

·        Educate and develop team members assigned to implementation projects.

·        Address any concerns and refer out of scope requests to the appropriate person(s)             within Payscale.

·        Participate in sales pipeline and resource planning.

·        Liaise with senior management and others as necessary, within the account                       management structure.

First Year in Role: 

·        Month 3: Completed all orientation as well as training activities for at least one                     Payscale product and begin leading client facing interactions.

·        Month 6: The ability to independently run implementations on Payscale product                   supported for clients with increased complexity or scope. Be able to autonomously             trouble shoot most challenges and be familiar with resources to allow self-sufficiency           in raising or pursuing resolution as appropriate. 

·        Month 12: Have subject matter authority knowledge on the implementation of initial             product assigned and be able to independently manage implementations for the                 most complex clients. 

Qualifications

Experience:

·        Bachelor’s degree and at least 5 years of experience in survey analysis, compensation program management, and/or compensation systems required. 

·        Experience in a customer-facing role in a SaaS product organization required.

·        Experience in product support, implementation, or project coordination required.

·        Experience with Salesforce or similar CRM desired.

·        Experience with the MarketPay tool as an end-user, or previous experience within Payscale that required technical knowledge of MarketPay, highly desirable.

Skills:

·        Ability to run full-cycle implementation projects

·        Proven project management skills.

·        Experience working with large data sets and Microsoft Excel required.

·        Advanced understanding of how relational databases work.

·        Ability to lead client meetings with confidence and have a keen understanding of                 compensation practices and how they can be incorporated into PayScale product               offerings.

·        Ability to work successfully, independently, and take ownership of problem solving.

·        The highest ethical standards needed to protect the confidentiality of client and                    survey publisher data.

·        Strong communication skills (both verbal and written), and a commitment to                         accuracy, reliability, attention to detail, and client service.

·        You are a self-starter, show success in proactive learning, and be self-managing.

Tools:

·        Salesforce or similar CRM.

·        High level of expertise utilizing PC/Web applications, particularly Excel and Word. 

·        Deep understanding of relational databases.

·        Previous experience with compensation management software.      

Meet Your Manager: 

Dawn Dugan is one of the original members of the Payfactors team, joining the organization during its start-up phase in December of 2013. Over the last seven years she has worn many hats and managed multiple teams in the support and services area. Prior to entering the compensation technology field, Dawn was a compensation-focused content marketer and published author who specialized in helping comp professionals write books and other content that positioned them as experts in their field. Her core tenets as a manager are fostering autonomy, and promoting an environment of mutual learning, support, and respect.

Additional Information

Benefits & Perks – The Highlights:

All around awesome culture where together we strive to:

  • Pursue excellence every day
  • Create customer value
  • Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

  • Regular virtual company meetings
  • Coffee chats
  • Table for 4 Executive conversation
  • Spirit Week
  • Pulsing tools for continuous conversations to drive performance and career growth
  • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
  • Access to top notch learning courses for all employees through LinkedIn Learning
  • As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

  • Flexible Paid Time Off program – most employees average around 3 weeks per year
  • 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
  • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
  • Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
  • Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
  • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
  • Comprehensive Paid Parental / Adoption Leave program
  • 401k program with fully vested, immediate company match

Equal Opportunity Employer:We embrace equal employment opportunity.

Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

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23d

Implementation Manager

PayScaleBoston, MA, USA, Remote
salesforce

PayScale is hiring a Remote Implementation Manager

Company Description

As the industry leader in compensation data and technology, Payscale helps organizations #getpayright. Payscale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, Payscale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market — all on one trusted data platform. With Payscale’s Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit payscale.com.

Job Description

What We Do:  As part of the Payscale Services organization, the Implementation team focuses on upgrading clients to the new Payscale product by establishing client accounts, providing user access, and helping clients navigate the successful setup and population of the product. We conduct product implementations in partnership with clients, Customer Success Managers, and Product Support, as well as collaborate with the broader product implementation group to ensure timely implementations and drive early product value for customers.

What You Do: The Implementation Manager is the primary contact in the transitioning of existing clients to a new product platform, partnering with and assisting clients with their tactical compensation administration initiatives within our proprietary compensation point solution software. The Implementation Manager coordinates product implementation project
initiatives of our client partners, ensuring that milestones/goals/deliverables are met.

Day-in-the-Life: As an Implementation Manager, a typical day may include
the following...

  • Act as the primary internal and external contact for clients during product implementation via meetings and email.
  • Partner with and assist clients in data configuration and product user interface setup within the PayScale application.
  • Demonstrate system functionality throughout the course of the implementation process.
  • Work closely with Product Support team members to document client requirements and configuration to ensure future support needs are met
  • Address any concerns and refer out of scope requests to the appropriate person(s) within Payscale.
  • Ensure client satisfaction and product/service adoption.
  • Establish relationships and ensure open communication channels
  • across multiple functions.
  • Lead by example displaying a positive, service first attitude to internal / external clients.

First Year in Role

  • Month 1: Complete all orientation as well as training activities for the Payscale product and be prepared to begin leading client facing interactions.
  • Month 3: Independently run implementations on the Payscale product. Autonomously troubleshoot most challenges and be familiar with resources, in order to self-sufficiently raise or pursue resolution as appropriate. 
  • Month 6: Demonstrate subject matter expert knowledge on the initial set of legacy products to be migrated and cross train on migrating additional PayScale product offerings. 

Qualifications

  • Experience in a customer facing role in a SaaS product organization required
  • Experience in implementation, product support, or project coordination required
  • Experience working with large data sets and Microsoft Excel required
  • Experience with Salesforce or similar CRM desired
  • Compensation and/or HRIS knowledge desired

Skills:

  • Ability to run full cycle implementation projects
  • Proven project management skills.
  • Ability to lead client meetings with confidence.
  • Intrinsic self-starter and problem solver, with demonstrated success in self-directed learning.
  • Ability to successfully collaborate with peers, managers, and clients while leading project-based tasks.
  • Maintain the highest ethical standards necessary to protect the confidentiality of client and survey publisher data.
  • Possess strong communication skills (both verbal and written), and a commitment to accuracy, reliability, attention to detail, and client service.
  • Possess strong organizational skills to manage multiple timelines and complete tasks quickly within the constraints of timelines and budgets.
  • Possess basic or intermediate understanding of how relational databases work.

Tools:

  • Salesforce or similar CRM
  • MS Office, including Excel, Word, PowerPoint
  • Previous experience with compensation management software is a plus

Additional Information

Benefits and Perks – The Highlights:

All around awesome culture where together we strive to:

  • Pursue excellence every day
  • Create customer value
  • Compete to win (and lose!) as a team

As part of our culture of transparency and commitment to employee engagement, we have several programs and resources such as:

  • Regular virtual company meetings
  • Coffee chats
  • Table for 4 Executive conversation
  • Spirit Week
  • Pulsing tools for continuous conversations to drive performance and career growth
  • Strengths based tools designed to help employees engage with peers and managers, supported through a program called StandOut
  • Access to top notch learning courses for all employees through LinkedIn Learning
  • As well as constant re-evaluation of what our employees need to be successful at work!

Our more standard benefits include:

  • Flexible Paid Time Off program – most employees average around 3 weeks per year
  • 14 paid holidays including Independence Week, Juneteenth and World Mental Health Day
  • 3 comprehensive health plans to fit your unique needs; plans have up to 100% company-paid premium coverage for employee Medical, Dental and Vision
  • Access to Premera’s Healthcare Services including an Employee Assistance Program (EAP), 24-hour Nurse Hotline, Telehealth (Doctor on Demand), Talkspace, and other virtual care options
  • Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit
  • Company Paid Short Term Disability, Long Term Disability, and Life Insurance
  • Comprehensive Paid Parental / Adoption Leave program
  • 401k program with fully vested, immediate company match

Equal Opportunity Employer: We embrace equal employment opportunity.

PayScale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

 

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Ubiquity is hiring a Remote Project and Implementations Manager | US

 

In line withUbiquity'sunprecedented growth, we're looking for a Project and Implementations Manager to join our Client Solutions team to be based in the US.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Details:

We are looking for a Project Manager whose primary responsibility is managing medium to large projects and lead project teams for internal and external initiatives. The Project Manager will interface, develop and manage strong working relationships with business units, external parties in the completion of project objectives.

 

Responsibilities:

  • Responsible for all project management domains: Scope, Time, Cost, Quality, Communication, Risk, Procurement and Integration.
  • Single point of accountability to lead the successful deployment of the project.
  • Build, develop and maintain the project management plan
  • Responsible for management of project resources
  • Aligns projects with overall program policies, roadmap, constraints and plans.
  • Lead and facilitate the project risk management process and is responsible with on-going status and progress of reporting
  • Responsible for overall project communication plan and manages relationships with project stakeholders
  • Manage conflicting priorities involved with completing a project successfully
  • Identify when projects appear to be deviating from plan or objectives
  • Raise issues and proposed solutions with management; taking appropriate corrective action to ensure delivery remains on track
  • Be involved in Business Development activities.

Qualifications

  • Must possess at least a Bachelor's/ College Degree 
  • At least 3 to 5 years working experience with Project Management
  • Must have Project Management experience in a call center
  • Highly skilled with MS Excel 
  • Experience with Visio is an advantage
  • Highly knowledgeable on project management methodology
  • Experience supporting a Risk and Healthcare account is an advantage
  • Must be flexible with any shift schedule

The Perks.

  • Life Insurance Benefits
  • Medical, Dental, and Vision Benefits
  • Paid Time Off
  • Retirement Benefits

 

What We Do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

 

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25d

Implementation Manager

Allegis Global SolutionsRemote, REMOTE, United States, Remote
Ability to travelDesign

Allegis Global Solutions is hiring a Remote Implementation Manager

Company Description

We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The MSP Implementation Team is responsible for all implementation activities related to acquisition and engagement of contingent labor, including both staff augmentation and procurement solutions service offerings. Implementation plans, designs, tests and deploys these solutions ensuring that best practices are implemented and Programs are operationally efficient.  The MSP Implementation Team works closely with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic solutions for cross-functional business groups.

Responsibilities

The Implementation Manager functions within the Implementation Team:

  • Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
  • Drives key decisions and assures a best-in-class solution is delivered on time and within budget
  • Manages the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
  • Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
  • Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
  • Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
  • Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
  • Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
  • Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant

Qualifications

  • Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
  • Proficient with a variety of the MSP Solution concepts, practices, and procedures
  • Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences
  • Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
  • Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
  • Demonstrated experience in working on fast-paced, highly visible projects or teams
  • Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
  • Proficient in creating and maintaining project plans via MS Project Schedule
  • Must be able to work independently and take initiative to self-learn
  • Must be willing to travel as required

Experience & Education

  • Three to Five (3-5) years of project management experience, specifically on software or operational projects within highly complex organizations/customers
  • Three to Five (3-5) years of MSP and/or VMS experience
  • Three + (3+) years of implementation or process efficiency experience preferred
  • Bachelor’s Degree or equivalent experience
  • Project Management Professional (PMP) preferred
  • Ability to travel up to 25%

Additional Information

AGS is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to disability, please call 844-604-7059 or email [email protected].  

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Personify is hiring a Remote Implementation Manager

PERSONIFY AND OUR PHILOSOPHY

When work is challenging and rewarding it shouldn’t feel like work.

That’s why at Personify we make it a priority to ensure our employees have work/life balance, our offices are fun environments, and the teams we build are made up of people who not only work hard but play hard too!

We're growing! And we're looking for talented people to join our team. Personify is one of the most diversified and fastest growing providers of technology solutions to the association, chamber, non-profit, higher education, and corporate markets. Our platform of integrated software solutions enables our clients to fulfill their important missions by acquiring, engaging, and retaining organization members, charitable donors, event attendees, and more.

Personify is large enough to set the industry standard for quality products, client support, and growth, yet we still have that entrepreneurial spirit. We love new people, new thinking, and better ways of doing things. And we operate in diverse, growing, dynamic cities: Austin, Atlanta, and Toronto. Take control of the wheel, shift your career into a higher gear, and enjoy the ride!

WHAT IS THE ROLE?

A high performing Project Coordinator will possess strong communication, organizational and project management skillsto manage the deployment of a2z products and services to a diverse portfolio of clients. A strong orientation toward collaboration and teamwork is also required in order to work within the Professional Services department and across other departments, such as Sales & Account Management, to meet or exceed client expectations.

High-level responsibilities of this position include:

  • Provide world-class support to a dynamic portfolio of a2z clients through the entire project life cycle
  • Coordinate with other business functions to ensure world-class customer service and in support of a2z’s business objectives
  • Confidently onboard clients and efficiently manage the implementation of a2z products and services.

This person will work closely with several team members, including Business Solution Architects, Technical Solution Architects, Solution Support, Other Specialty Departments, Account Management, Lead Project Managers, and the Manager of Project Management, to help ensure the success of the Professional Services team.

WHAT YOU’LL BE WORKING ON:

Responsibilities to the Client:

Project Managers are expected to own the deployment of a2z products and services for a diverse pool of clients, including:

  • Develop and maintain detailed project plans (using a2z’s standard systems and tools) that are aligned to clients’ trade show event cycle
  • Collect necessary project requirements from clients
  • Onboard clients according to standard operating procedures
  • Coordinate and lead project team meetings
  • Liaise with clients to secure appropriate project buy-in/sign-off
  • Identify and lead cross functional project resources and manage their deliverables
  • Recommend supporting educational information according to their projects’ key objectives
  • Keep projects on schedule, ensuring milestones are met, and changes in schedule or project scope are documented, communicated, and approved by all key stakeholders
  • Maintain a comprehensive understanding of the product and support clients with system configurations they are responsible for taking action on
  • Recognize when a client is demonstrating signs of being high risk (frustration, lack of engagement, etc.) and escalate to the Account Manager

DO YOU HAVE WHAT IT TAKES?

Education

  • Minimum B.S. degree in Project Management, Business Administration or similar field
  • PMI certification desirable but not required
  • CEM or CMP certification desirable but not required

Knowledge and Skills

  • Customer facing communication, both written and verbal
  • Detail oriented to ensure the scope of the project is followed and client has received all necessary deliverables
  • Highly organized and efficient – able to work on multiple client projects concurrently
  • Strong interpersonal skills (e.g., active listening, giving/receiving feedback, expectation setting, etc.)
  • Proficient with HTML and Web Applications technology.
  • Knowledge of Mavenlink or other Project Management tools is desirable
  • Knowledge of trade show industry and/or professional associations desired

Experience

  • 1-2 years of Project Management experience, preferably in a software, professional services, and/or trade show setting. Candidates with less experience but exceptional skills will be considered.
  • Experience with exposition management and marketing software is desirable

Personify is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. Employment offers are contingent on the candidate successfully completing a background investigation in compliance with federal, state and local laws.

If you are fulfilled by empowering organizations that are trying to make a difference in the world and enjoy a work environment where your co-workers have your back and transparency is a must, then Personify might just be the place for you!

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26d

Implementation Manager for AerData - a Boeing Company

Sigma SoftwareKyiv, Ukraine, 02000, Remote
3 years of experience

Sigma Software is hiring a Remote Implementation Manager for AerData - a Boeing Company

Company Description

In this role, your main challenge will be to support our world-leading software solutions targeted at the Aviation sector. We are looking for an individual who can project manage and troubleshoot a variety of systems. On a regular basis you also will interact and manage expectations with customers and relay issues back to the team.

Are you excited? Keep reading!

CUSTOMER

AerData is the world’s leading provider of lease management, records management, engine fleet planning and audit, and inspection software as well as technical and back-office services for aircraft and engine operators, lessors, and MROs. With a strong customer focus, AerData delivers reliable and secure services to its clients using latest technologies and state of the art infrastructure.

AerData is part of the Digital Aviation and Analytics business unit within Boeing Global Services. Boeing offers the industry’s largest portfolio of support and services solutions, providing customers a competitive advantage by solving real operational problems, enabling better decisions, maximizing efficiency, and improving environmental performance – intelligent information solutions across the entire aviation ecosystem.

Job Description

RESPONSIBILITIES

  • Project managing software implementations in conjunction with other teams following our customer engagement mode
  • Monitor data migrations for leasing data are executed successfully and project managing basic to medium complexity issues
  • Ensure that when the client raises issues or software requirements, all relevant information is gathered, so that the issue can be solved, and the progress can be tracked
  • Customer engagement and managing the expectations when issues are raised by clients
  • Approach customers proactively to ensure that the software is used as effectively as possible and provides value
  • An expert in product ins and outs and customer-specific installations
  • Pro-actively provide the customer with an overview of new available functionalities
  • Provide training to a client digital or on location when requested
  • B-trips to Amsterdam

Qualifications

REQUIREMENTS

  • At least 3 years of experience working with software implementation projects and IT
  • Ability and interest in learning and understanding of complex technical solutions, like asset management solutions and data migration implications
  • Ability to map customers business processes to product capabilities
  • Ability to bring across the value of functionality to client users
  • Strong passion for customers with a services-oriented mindset
  • Strong written and verbal communication skills that can tailor a message to end-users through executives (Advanced English level)
  • Result oriented and high sense of responsibility

WOULD BE A PLUS

  • Previous experience with a software tech company in a technical and customer-facing role
  • Fluent in English, additional languages are certainly an advantage
  • Enthusiastic, pro-active, and can work independently
  • Ability to adapt and work in a team environment

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Learning Ally is hiring a Remote Implementation Success Manager - East

Implementation Success Manager - Eastern Region

Context:

Learning Ally is a leading nonprofit education solutions organization that transforms the lives of struggling learners by delivering proven literacy solutions that help students reach their potential. Its mission is to radically change education, transforming the lives of children by providing reading interventions and solutions to help them succeed academically, build self-confidence, and thrive in school and beyond.

65% of fourth graders read below proficiency and are 400% more likely to drop-out of high school. And, for “most at risk” students (students of color, low income, English Language Learners and students with learning disabilities) the problem is even more acute.

Learning Ally seeks to break this cycle. With early student assessment, intervention and accommodation and professional development for educators, Learning Ally can identify and prevent learning issues by working with schools and educators to support new and struggling readers. Our solutions build a strong foundation for independent, engaged learners who are empowered to achieve socially, emotionally, and academically, regardless of background or learning difference.

Founded in 1948 as Recording for the Blind, to help soldiers who lost their sight in combat continue their education with audiobook products, Learning Ally has evolved to help individuals understand the unique ways they learn and match them to the solutions that enable personal achievement.

Today, Learning Ally reaches over 1,500,000 students, 200,000 educators and 18,550 schools across the country and continues to expand its reach. With a continued commitment to supporting students who learn differently, Learning Ally has joined researchers and neuroscientists from renowned institutions including UCSF and MIT, to better understand and address learning issues. You will find that our culture is one that is very committed to our mission, innovation, professional growth, and diversity, equity, and inclusion.

The Implementation Success Manager owns responsibility for a portfolio of accounts. They will manage the entire customer lifecycle from initial implementation planning and roll-out, engaging educators through product training, conducting data reviews and status updates, trouble-shooting along with customer stakeholders to drive usage and adoption, and strategic planning that will ensure renewal and uncover upsell opportunities. They must be able to prioritize accounts and the service provided to ensure maximum product usage and renewal rates.

Key Responsibilities:

Program Implementation:

  • Develop, implement, and monitor a customized implementation plan
  • Project manage all aspects of the implementation plan in larger accounts
  • Problem solve and work through implementation barriers
  • Evaluate fidelity of implementation and work with educational leaders to mid-course correct to ensure implementation goals are met
  • Monitor data and generate status reports that call to action
  • Leverage internal resources to ensure client needs are met

Professional Development:

  • Utilize adult learning principles to deliver training for teachers with effective engagement and transfer of learning (in-person and virtual sessions)
  • Coach teachers into the application of newly learned skills and tools with the understanding of their day to day demands.

Customer Lifecycle Management:

  • Use customer relationship nurturing and management to influence them to take actions that drive implementation forward and mitigate renewal risk.
  • Engage school leaders in thinking around future goals and outcomes beyond the present implementation plan and activities (driving toward renewal and upsell)
  • Manage your portfolio of accounts by prioritizing customer needs and utilize time and engagement strategies according
  • Problem solve and work through customer implementation barriers
  • Balance customer needs with the strategic needs of maintaining and growing the business
  • Manage the renewal process (with internal supports) and ensure high renewal rates.
  • Uncover and generate upsell opportunities
  • Work in tandem with the Sales Representative to close renewals with upsell attached

Education and Qualifications:

  • Bachelor’s degree in Reading, Literacy, or Educational Leadership
  • 5+ years of teaching experience, reading or ELA preferred
  • Demonstrated success in leading districts and educators through a change process and implementation of new programs
  • Experience building and executing implementation project plans
  • Experience leading professional learning initiatives for educators
  • Experience with data-driven coaching of colleagues
  • Experience leading a team to produce positive outcomes

Core Competencies:

Thoughtful Problem Solving and Decision Making

  • Takes a consultative approach with customers
  • Understands there is no one size fits all approach when dealing with the customers we service
  • Can ask the right questions, listens, and offers up well thought out solutions or options

Project & Time Management:

  • Great organization, attention to detail, and an ability to prioritize and manage time.
  • Able to self-review and critique your own work before submitting to a manager and beyond.

Product Knowledge:

  • Develops expert level knowledge on all facets of our product, including our current system of reporting.
  • Know product limitations, nuances, workarounds, etc. in order to assist the customer in deploying and implementing effectively and getting value from our solution.

Learning Mindset:

  • The product is always evolving. Love to learn and continuously expand your breadth and depth of knowledge
  • Can understand a customer’s motivation, learn how the customer is using the product and the pain points they experience


Takes Ownership and Initiative:

  • Must be a self-starter with a demonstrated sense of drive, self-awareness, insight and personal motivation.
  • Can see something that needs to be done and steps up to do it, without being asked.

Solution-Oriented / Challenge the Status Quo:

  • Always asks how we can do it better.
  • Thinks outside the box to come up with new options and alternatives both internally and for our customers.

Proactive:

  • Proactively engage with key customers and stay on top of account health well before the renewal date.
  • Anticipate customer needs based on time of year and level of implementation

Strategic Mindset:

  • Use data to help prioritize your list of accounts.
  • Understand their goals and develop strategic plans to support their goals to maintain and grow the business.
  • Balance the tactical with the bigger picture in order to drive account success and growth.

Relationship Manager:

  • Establish strong relationships with your key accounts
  • Make sure you know who the key players are on multiple levels (implementers vs decision makers.)
  • Hold meetings that are mutually beneficial to both the Customer and Learning Ally and continue to deepen the relationship over time.

Internal Collaborator:

  • Get the right people involved at the right times to produce the best outcomes for the customer.


Learning Ally is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Nets is hiring a Remote Senior Risk and Compliance Implementation Manager - Payments and services

Company Description

As a leading provider of digital payment services and related technology solutions across Europe, Nets operates a deeply entrenched network which connects merchants, financial institutions, corporate customers and consumers. This market-leading offering enables them to make and receive digital payments as well as utilising value-added services to deliver highly relevant end to end propositions. Nets operates across the payment value chain from payment capture and authorisation through to processing, clearing and settlement.

The ‘Senior Risk & Compliance Implementation Manager’ role sits within the Change team within Group eCommerce, which is a major growth contributor to Merchant Services, a portfolio of businesses comprising of 13 entities (with a footprint across 19 cities, 8 brands, and 13 platforms) spread across the Nordic region.

Job Description

This role will guide the eCom team to build risk and compliance best practices into our products upfront, working closely with our partners and the schemes (Visa/Mastercard) to proactively manage Risk and Compliance topics.   

  • Strong experience of large and complex cross-BU eCommerce products
  • Broad knowledge of Risk, Compliance and credit risk relating to eCommerce
  • Experience working in a Payments Organisation is essential, workign with Mastercard/Visa is a plus 
  • eCommerce domain knowledge including payments and various alternate payment types
  • Strong communication skills, tailored to large cross-country organisations, especially in remote working environments
  • Strong experience of stakeholder management at all levels of organisation
  • Strong payments and innovation background
  • Highly organised and ability to work to tight deadlines at fast pace
  • Keen attention to detail and proficiency in finding solutions to problems

Qualifications

Your professional qualifications include:

  • Bachelor’s degree in a relevant field
  • 8+ years’ industry experience in a related role
  • Previous experience in compliance, risk and AML, Onboarding / and or with Visa/Mastercard
  • Working in an international and diverse environment
  • Experience or familiarity with regulated environments and the ability to give guidance on that

Additional Information

Apply now to power your career

*** PLEASE NOTE - THIS ROLE IS BASED IN THE NORDICS - PLEASE ONLY APPLY IF YOU ARE BASED IN THE NORDICS AND ARE EXPERIENCED WITH RISK AND COMPLIANCE TOPICS ***

Apply with your CV as soon as possible. We will close the role as soon as we find someone to join us, and if you want, you can attach a short video clip. If you’re curious to learn more about the job, you’re welcome to contact Brian Partridge - [email protected] to learn more.

You can meet more of our personalities by visiting our careers page:

https://www.nets.eu/careers/employees/Pages/default.aspx

We conduct background checks on relevant candidates through our partner Semac, www.semac.no.

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+30d

Senior Manager, Implementation Services, Public Sector

Procore TechnologiesRemote, CA, United States, Remote
Ability to travelc++

Procore Technologies is hiring a Remote Senior Manager, Implementation Services, Public Sector

Job Description

Procore is seeking a Senior Manager of Implementation Services to own driving, scaling, and inspiring a team of talented individuals focused on implementing medium to large-sized customers with a heavy focus on Public Sector clients. The Implementation team is vital to Procore, instrumental to long-term profitability, and encompasses onboarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore’s values of Openness, Optimism, and Ownership. 

Ability to travel up to 25% once travel is resumed––we’re looking for someone to join our team immediately.

What you’ll do:

  • Own the overall success of a team of implementation managers overseeing our medium to large-sized business accounts (which includes planning, executing, and staffing to assure an outstanding client experience that decreases time to fast value and drives renewals and contract expansions)

  • Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for up to six-figure services offerings

  • Attain mastery over and become a subject expert in Procore services engagements

  • Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations

  • Manage implementation activities. Track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients

  • Measure effectiveness of implementation team. Refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team

  • Develop employees, retain talent, and define career paths

  • Collaborate with Sales, driving services scoping, and discussions during the sales process

  • Connect with Clients and Prospects in order to deliver the value of our implementation services

What we’re looking for:

  • Bachelor’s degree or equivalent work experience

  • 7+ years previous customer implementation services experience on SaaS software platforms including onboarding, training, project management, client relationships; 4+  years of management experience

  • Experience with creation and/or delivery of Statements of Work (with values in the six figures+) including project management, managing to budget, timeline and milestones

  • Proven ability to communicate Project status, risks and progress to Enterprise leaders and C-Level Executives

  • Experience managing or delivering services to Public Sector clients in collaboration with Technical Services and Sales

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

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+30d

Sr. Global Innovation & Implementation Manager

ProPharma Group8717 W 110th St, Overland Park, KS 66210, USA, Remote

ProPharma Group is hiring a Remote Sr. Global Innovation & Implementation Manager

Company Description

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Job Description

The Senior Global Innovation & Implementation Manager is responsible for providing strategic inputs and leadership for creation of innovative strategies for global Medical Information, new project start up/implementations for strategic, high-value Medical Information projects and streamlining internal processes for efficiency and effectiveness of
operations.

Essential Functions Include:

  • Support creation of innovative strategies for global Medical Information.
  • Lead/Support new project start-up/implementations for strategic, high value Medical Information projects.
  • Support the global Medical Information team in ensuring a high level of customer services, quality, and compliance with all regulations.
  • Assist in re-engineering internal processes as needed to ensure efficiency, effectiveness, and quality of our operations.
  • Support the required expansion of the Company’s technology infrastructure to align with Medical Information needs.
  • Effectively mobilize individuals and teams to move initiatives forward to completion.
  • Create an environment of innovation and creativity.
  • Work on ProPharma Groups business development, sales and marketing efforts as a Medical Information Subject Matter Expert.
  • Monitor the current pharmaceutical and biotechnology environment for issues and opportunities that could impact the business.
  • Value and solicit input from others to gain different perspectives and demonstrate a willingness to share information.
  • Utilize information from a wide variety of stakeholders to support sound and timely decisions.
  • Supporting other team members to ensure ProPharma Group’s processes are followed.
  • Perform additional tasks within the Company as delegated by the Manager.
  • Position may include the requirement for occasional travel.

Qualifications

Qualified candidates must have:

  • Bachelor’s Degree or higher, ideally in Life Science.
  • Track record of success as a pharmaceutical Medical Information professional, with at least 5 years prior Medical Information experience or equivalent or experience of contract/client management in a health care environment.
  • Effective written and oral communication skills; ability to, express or exchange ideas; ability to convey information/instructions accurately.
  • Highly developed problem solving and critical thinking skills.
  • Ability to identify and implement innovative service improvement initiatives.
  • Interpersonal skills including the ability to engage and motivate others.
  • Knowledge of Medical Information trends and technologies.
  • Ability to build relationships and influence across disciplines.
  • Proficient computer knowledge and skills including intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel).

Additional Information

  • All candidates must be legally eligible to work in the United States or Canada. 
  • ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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+30d

REMOTE Implementation Manager

Experian475 Anton Blvd, Costa Mesa, CA 92626, USA, Remote

Experian is hiring a Remote REMOTE Implementation Manager

Company Description

About us, but we’ll be brief

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.

Job Description

The core purpose of the Implementation Manager is to lead Work Opportunity Tax Credit (WOTC) and Verification of Employment (VOE) implementation projects.  The Implementation Manager participates in all stages of the implementation lifecycle and oversees clients and partners to establish best practice WOTC and VOE solutions while maintaining a high level of professionalism and client service.

Responsibilities:

  • Serve as the project lead for clients implementing or improving their WOTC and/or VOE solution
  • Consult with Solutions, Data Services, Software, Sales and/or Project Sponsor to develop business requirements and project charter in accordance with project goals
  •  Create and manage project plans to ensure implementations stay on track and meet deadlines
  • Maintain project documentation and communicate status/project decisions to stakeholders and management on a regular basis
  • Track and report key implementation progress milestones
  • Plan, lead, coordinate and collaborate with cross functional project contributors and HCM subject matter experts
  • Identify, communicate and escalate project risks/issues
  • Collaborate and align with third-party vendors when issues traverse multiple systems
  • Coach, guide and prepare clients for successful WOTC/VOE program rollouts

 

Qualifications

Experience:

  • 3-5 years’ experience in Professional Services or Consulting
  • Successfully managed a range of implementation sizes from medium to large/Enterprise level concurrently
  • Experience managing SaaS implementations
  •  Proven record of meeting tight deadlines while providing excellent client service

Skills:

  • Exceptional written and verbal communication
  • Strong analytical and problem-solving skills
  • Aptitude and willingness to learn evolving technologies
  • Flexible and adaptable to ever changing client needs, processes and technology
  • Outstanding project management skills with a keen focus on timelines and project closure
  • Takes initiative and ownership over work
  • Solid organizational skills with emphasis on the details

Desired Skills:

  • Knowledge of WOTC and/or VOE technology solutions
  • Familiarity with Human Capital Management (HCM) systems

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

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+30d

Implementation Manager (Recruitment)

Allegis Global SolutionsLondon, UK, Remote
Ability to travelDesign

Allegis Global Solutions is hiring a Remote Implementation Manager (Recruitment)

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Job Description

Allegis Group Services (AGS) implements Workforce Management Solutions, Recruitment Process Outsourcing, and Human Capital Consulting Services within customer organizations to manage the acquisition and engagement of contingent and full time labour. These services offerings combine people, process and technology designed specifically for each customer, to deliver value, process and efficiency in all aspects of contingent labour management. Successful candidates will have strong business and excellent client relationship management skills.

The Implementation Manager functions within the Implementation Team:

  • Manages the Client Relationship throughout the implementation life cycle, acting as key Project Contact to assure accurate and consistent communication throughout the implementation
  • Drives key decisions and assures a best-in-class solution is delivered on time and within budget
  • Oversees the activities of all Implementation Project Team members – both those reporting directly and all matrixed resources (e.g. Supply Chain Management, Reporting & Analytics, Technology Partner, etc.)
  • Owns and maintains primary project artifacts, including but not limited to: Project Plans, Scope Documents, RASCIs, Status Reports, AGS 360 Records, RAID Logs, Executive Presentations, etc.
  • Supports the project staff by facilitating project logistics such as meetings, conference rooms, conference calls, and general administrative/coordination tasks
  • Assures that meeting minutes and action items are accurate and distributed to all stakeholders in a timely manner
  • Holds accountable all Implementation Project Team members to their project deliverables, conducting follow-up and issue resolution to ensure project deliverables are met
  • Identifies project risk and issue areas, and escalates within AGS, Technology Partner and Client Escalation Channels as appropriate
  • Reports to a Senior Manager of Implementation and may have direct oversight of one (1) Implementation Consultant

Qualifications

  • Demonstrated experience in directly managing client relationships with a successful track record in delivering complex solutions on time and within budget
  • Must be able to summarize complex technical and functional information clearly and articulately to all levels and audiences
  • Expert ability to complete variety of tasks across multiple solutions offerings, and to autonomously prioritize activities (own and others) based on project needs
  • Excellent consulting, negotiating, communicating, consensus building, presentation and facilitation skills
  • Demonstrated experience in working on fast-paced, highly visible projects or teams
  • Must be proficient with MS Office products (e.g., Word, Excel, Visio, PowerPoint, etc)
  • Proficient in creating and maintaining project plans via MS Project Schedule
  • Must be able to work independently and take initiative to self-learn
  • Three to Five (3-5) years of project management experience, specifically on software or operational projects within highly complex organizations/customers
  • Three to Five (3-5) years of MSP and/or VMS experience preferred
  • Three + (3+) years of implementation or process efficiency experience preferred
  • Bachelor’s Degree or equivalent experience
  • Project Management Professional (PMP) or other project management certification preferred
  • Ability to travel up to 25%

 

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

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