IT Support Engineer Remote Jobs

11 Results

17d

IT Engineer

ScantronRemote
sqlDesignazurec++AWS

Scantron is hiring a Remote IT Engineer

IT Engineer - Scantron - Career Page

See more jobs at Scantron

Apply for this job

29d

Support Engineer

Reesby ITAdelaide, AU Remote

Reesby IT is hiring a Remote Support Engineer

About the Technical Support EngineerPosition

We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Technical Support Engineer Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution

  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues

  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

  • Provide timely and detailed feedback to customers

  • Ensure proper recording and closure of all issues

  • Prepare accurate and timely reports

  • Document knowledge in the form of knowledge base tech notes and articles

Technical Support Engineer Requirements

  • BS degree in Information Technology, Computer Science or equivalent

  • Proven working experience in enterprise technical support, IT support or as a technical engineer

  • Basic knowledge of Unix/Linux systems, utilities, and scripting

  • Great problem-solving skills

  • Great client-facing skills

  • Outstanding written and verbal communication skills

See more jobs at Reesby IT

Apply for this job

Reesby IT is hiring a Remote Support engineer (remote)

About REESBY

Reesby are a premium emerging technology company and employment agency in the IT industry. Working with major global brands, we help people succeed in their careers. Check out our website on our website.


About the Technical Support Engineer Position:

Reesby is looking for a bright Technical Support Engineer for multiple clients to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.


Technical Support Engineer Responsibilities:

Take ownership of customer issues reported and see problems through to resolution
Study, diagnose, troubleshoot and recognize solutions to solve customer issues
Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
Provide timely and detailed feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles


Technical Support Engineer Requirements:

BS degree in Information Technology, Computer Science or equivalent
Proven working experience in enterprise technical support, IT support or as a technical engineer
Basic knowledge of Unix/Linux systems, utilities, and scripting
Great problem-solving skills
Great client-facing skills
Outstanding written and verbal communication skills


Visit our website for more jobs:


WWW.REESBY.COM.AU


Job Types:
Full-time, Permanent

Salary:
$60,000.00 to $100,000.00 /year


Adelaide, South Australia

See more jobs at Reesby IT

Apply for this job

SpotterRFProvo is hiring a Remote IT Support Engineer (ITSE) /Florida

About the Sales and Customer Support Specialist position

We are looking for a qualified Sales and Customer support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries as well as resolve technical requests fielded by customers / other team members.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices as well as a deep technical bent in IP Based technologies. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

This position support SE United States and Latin America - Spanish Fluency is required

Responsibilities

The Sales and Support Engineering position is responsible for support and the administration of the technical training of channel partners, users / operators of the system.

  • They represent the company as the first voice / face of support on all technical issues (including partner support)
  • They assist in the issuance of work orders for pending orders, creation of service desk requests, processing of Return Merchandise Authorization (RMA), facilitate communication amongst the Business Development Manager (BDM) in regard to issues and document their findings
  • Assist the BDMs in supporting customers and partners with designs and layouts. This includes providing recommendations on existing designs as well as the creation of new.
  • They provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports.
  • They provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation.
  • Travel may be required up to 9 days per month depending upon current project needs to fulfil training events, site surveys and/or commissioning.
  • They provide quoting and bill of material (BOM) support to the BDM Team.
  • They provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners as directed.
  • Other responsibilities as defined by their immediate supervisor.

Responsibilities

  • Ability to use the Google Suite of technologies
  • Understanding of TCP/IP stack and how to IP devices
  • Excellent communication Skills (both written and verbal)
  • Computer skills a must (Typing / navigating GUI Based platforms)
  • Must be Fluent in Spanish and English

See more jobs at SpotterRFProvo

Apply for this job

+30d

IT Support Engineer

Your People PartnersDoncaster, United Kingdom, Remote
azure

Your People Partners is hiring a Remote IT Support Engineer

Are you a solid IT support all-rounder?

Love rolling up your sleeves to provide mainly 2nd and 3rd line IT support?

Looking for a small, yet growing, well-established IT Support company in Doncaster?

Tired or frustrated with being just another number at your current place?

Love a role where you can learn and develop new skills?

Let’s have a conversation about your next career move.

Who are we?

The Company are an established MSP providing in-house IT support and rapid response IT services to companies across Doncaster, Lincoln and sometimes Sheffield also.

The team is small at four so you'd be the fifth person to join the team (no more just being another IT engineer.... in this team your ideas matter and your contribution is important.


See more jobs at Your People Partners

Apply for this job

+30d

Technical Consultant

OmaticRemote
Ability to travelsqlDesignazurec++

Omatic is hiring a Remote Technical Consultant

Technical Consultant - Omatic - Career Page

See more jobs at Omatic

Apply for this job

+30d

Senior Technical Consultant

iManageRemote
Master’s DegreeDesignpythonjavascript

iManage is hiring a Remote Senior Technical Consultant

Senior Technical Consultant - iManage - Career Page

See more jobs at iManage

Apply for this job

+30d

IT Engineer

azureAWSbackend

Ascend Technologies is hiring a Remote IT Engineer

IT Engineer - Ascend Technologies - Career Page

See more jobs at Ascend Technologies

Apply for this job

+30d

Support Engineer

SwipeSenseChicago, IL Remote
Ability to traveljirasqlapic++

SwipeSense is hiring a Remote Support Engineer

WHO WE ARE

SwipeSense is a healthcare technology company on a mission to eliminate harm and waste in medicine. Hospitals use our platform to prevent infections, make better use of their equipment, and improve the patient experience.

We believe in the power of data and partner with hospital teams to provide them with insights to sustain positive behavior change and deliver a predictable patient journey. We value relentless experimentation, a locked-arms attitude, and a shared purpose to improve the future of healthcare.

Our vision is to be the safety platform for hospitals with a growing number of applications such as hand hygiene compliance improvement, asset tracking, and nursing insights.

WHO WE NEED

At SwipeSense, we build products that help save lives. As a Support Engineer, you safeguard our client experience by resolving inbound client inquiries and executing workflows that result in optimal product configuration. You are a problem solver with exceptional service skills.

Tactfully, you leverage SwipeSense product knowledge, cross-functional support, and creative thinking to resolve technical requests for our customers. You advocate for users; monitoring and resolving events as they develop. You are a subject-matter-expert on current and future product applications.

You are comfortable interfacing with customers at the C-Suite level and able to raise interdependent issues/concerns that may impact deliverables or expectations. Customer-centricity is at the heart of your performance. You are passionate for process, rigor, and thrive working in a highly strategic and data-informed environment.

You have a continuous improvement mindset; driven to understand ‘why’ and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting.

PRIMARY ROLE

As a Support Engineer, you ensure the success of our healthcare customers by providing high quality technical support. You are a problem solver, enabling solutions with exceptional customer service skills.

KEY RESPONSIBILITIES

  • Exceed customer expectations by providing high-quality service via phone, email, webinar, or chat
  • Manage inbound ticketing system and engage customer stakeholders to troubleshoot and resolve issues via phone, email, and knowledge center
  • Proactively investigate and monitor, then categorize and report on technical events
  • Distinguish between bugs, tasks, and product improvements and escalate appropriately.
  • Leverage existing reporting functionality to improve the health of the customer network
  • Support product implementation through device readiness and system connectivity during customer installation with Field Service team
  • Develop subject-matter-expertise on current and future product applications

QUALIFICATIONS

  • Minimum 3 years of relevant experience in technical support-oriented roles
  • Associate’s degree required
  • Proven understanding of web technologies such as Chrome, Safari, Firefox, etc.
  • Fundamental knowledge of network configuration and security preferred
  • API, SQL, JIRA, HL7 experience preferred
  • Proven record of exceptional customer relationship skills with timely resolution of support requests
  • Ability to critically think through problems leveraging (and enhancing) playbook guidelines
  • Ability to multi-task and report status through service event management tools
  • Strong verbal and written communication skills
  • Ability to travel up to 10%

See more jobs at SwipeSense

Apply for this job

+30d

Senior Technical Consultant - UK

iManageRemote
sqlDesign.netpython

iManage is hiring a Remote Senior Technical Consultant - UK

Senior Technical Consultant - UK - iManage - Career Page

See more jobs at iManage

Apply for this job

+30d

Enterprise Support Engineer (Poland)

DesignmobilelinuxAWS

Evertz Microsystems Limited is hiring a Remote Enterprise Support Engineer (Poland)

Enterprise Support Engineer (Poland) - Evertz Microsystems Limited - Career Page

See more jobs at Evertz Microsystems Limited

Apply for this job