As Squarespace's first full-time Conversation Designer, you'll oversee the content in our Support Assistant chatbot. Our conversational AI strategy is in an exciting early stage, and there's a lot of room to take ownership, bring your expertise, and implement changes. You'll create conversation flows in DialogFlow, help design automated self-service actions, and fine-tune how we integrate generative AI into the experience.

You're perfect for this role if you're a content strategist who takes end-to-end responsibility for complex projects, has a team-oriented mindset, and cares for the details in every string of text. You can cut through the AI industry hype and extract what's useful for our customers.

You'll sit within the Customer Operations Content team alongside knowledge base and internal content writers. You will report to the Senior Content Team Manager and can work remote in select US states or in our New York office.

You'll Get To...

• Manage conversation design for our support chatbot built in DialogFlow, from research to implementation.
• Experiment with new conversation flow ideas and process improvements.
• Use analytics, support volume trends, and AI training tools to identify and close gaps in the automated support experience.
• Play a key role in integrating generative AI, enhancing the bot with self-service actions, and scaling automated support into new channels and languages.
• Stay informed of new Squarespace product and policy changes, so you can train the chatbot on the latest information.
• Design solutions to ensure the scalability and reliability of the chatbot's library of content.
• Delegate bot maintenance tasks to KB writers and other teammates.
• Coordinate your own projects and cross-functional work using Jira.
• Provide vision, expertise, and influence about conversation design decisions.
• Collaborate with Help Experience Product/Engineering/Design, KB writers, and Customer Operations leaders.

Who We're Looking For

• 2+ years of experience as a conversation designer, prompt engineer, or a similar role
• 3+ years of additional relevant experience, which can include either:
  • Technical writing or UX writing
  • Product design or UX design
  • Systems administration (Zendesk or CRM)
• Experience creating customer flows using chatbots and other automated support tools
• Experience with DialogFlow or comparable language/intent chatbot builders, such as GCP, Azure, or Amazon Lex
• Applied knowledge of conversation design and support content strategy principles
• Understanding of NLP, training ML models, and payloads
• Understanding and points of view on implementing generative AI for support automation
• Experience with collaboration and project management tools like JIRA and Figma
• Experience using metrics to influence your work and assess outcomes
• Experience leading projects through collaboration and technical consultation.
• Plus: Familiarity with JSON and the basics of a state machine
• Plus: Experience with Zendesk
• Plus: Experience with Figma
• Plus: Experience in customer support or other customer-facing roles

How to apply

• Submit a portfolio with examples of past work. Your portfolio should highlight your experience creating and writing for automated or conversational support experiences.
• Please upload a cover letter.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $72,500 - $127,650 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote #LI-BW1

How will this role have an impact?

Signify Health is seeking an experienced Senior Program Manager to join our dynamic team within the Diagnostic and Preventive Services (DPS) Delivery organization.

About the Team:

Diagnostic and preventive screenings address multiple care gaps and can be completed during an In-Home Health Evaluation. Our nationwide network of more than 11,000 licensed clinicians conduct spirometry, peripheral artery disease, and bone density tests, plus lab collections that include HBA1c, eGFR, uACR, microalbumin, and fecal occult blood tests. Together, these integrated services create a more comprehensive and convenient care experience.

The DPS Delivery team is responsible for launching new screening and lab products that drive better health outcomes, close more gaps in care, and improve HEDIS and Star Metrics for our clients.

About the Role:

As a Senior Program Manager of DPS Delivery, you will be responsible for managing strategic programs focused on new product development and service optimization initiatives. This role requires partnership with cross functional teams to define program scope and objectives, develop performance targets and KPIs, establish project plans, manage deliverables within set timelines, lead project team meetings, and manage status communications to executive leadership.

Cross functional team coordination, project management and executive presentation skills are essential to success in this role. As a DPS Delivery Program Manager, you will report to the Director of DPS Delivery Operations and serve as a primary point of contact for Product, Operations, Finance and other business partners focused on the DPS service line.

Job Responsibilities:

• Partner with Product team counterparts to represent Operations team objectives and considerations through business case creation and approval for new product development opportunities
• Establish program scope, objectives, success criteria, and develop phased project plans to meet program goals
• Employ strategic thinking with a demonstrated ability to convert transformative ideas to practical solutions that deliver results
• Establish success metrics, including clearly defined and documented KPIs
• Build project teams and program operating structures; effectively manage cross functional teams to deliver on program goals
• Create standard project artifacts such as project charters, communication plans, requirements documents, project plans/timeline, and performance reports
• Ensure exceptional working relationships with key stakeholders at all levels
• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
• Manage program issues and risks as they arise; evaluate and solve complex problems including internal and external escalations
• Develop scalable SOPs for Operations teams to support program expansion and scale enablement
• Manage all written and verbal program communications to a broad range of stakeholders and executive leadership level
• Run program retrospectives to surface process improvements to program management processes

Basic Qualifications:

• 6+ years professional experience with 4+ years of program or project management experience, preferably within a Healthcare Organization or Operations function
• Bachelor’s degree in Business, Supply Chain Management, Operations Management, Finance, or related field
• Demonstrated ability owning program strategy, end to end management of program / project lifecycles, and delivery of demonstrated business results
• Demonstrated ability leading and owning highly cross-functional programs within set timelines
• Strong written and verbal communication skills to various audiences, including executive leadership level
• High emotional intelligence, including the ability to convey complex ideas in a clear, concise manner both verbally and in writing to various levels of leadership
• Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes
• Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
• Ability to travel up to 10% (if not located in the DFW Metro)

Preferred Qualifications:

• Experience with project management and workflow tools like SmartSheets, Jira, Asana, or Lucid Charts
• Project Management Professional (PMP) certification is a plus
• Experience managing change and maintaining excellent relations with executives, customers, Operations and Product Management staff at all levels.

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

#LI-RD1

#REMOTE

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

​​About the Role:

We are seeking a Coordinator, Digital Content (Contract) to join our Organic Content team. In this role, you will support us in building and growing our content library to increase brand awareness and engagement and build brand affinity. You will partner closely with SEO, Editorial, Organic Social, Engineering, Design, and Product teams to create and scale content for our YouTube channels. 

This position requires a keen understanding of YouTube's algorithm, video optimization techniques, and content management best practices. Successful candidates will enjoy rolling up their sleeves and are committed to delivering high-quality digital experiences that contribute to organizational success.

You Will:

• Maintain an organized weekly content calendar to schedule uploads effectively and ensure timely delivery of content.
• Manage weekly YouTube content uploads.
• Create compelling, educational, and SEO-optimized title and description copy for YouTube.
• Perform keyword research and optimize YouTube videos with keyword tags.
• Optimize existing content with links back to the site and relevant content.
• Manage video assets to prep for embeds in blog posts on the Hims and Hers websites.
• Optimize for YouTube with the creation of updated titles, description copy, keywords, and links to site.
• Partner with our Sr. Social Video Editor to create a strategy for cross-posting YouTube content to other social platforms (TikTok, Instagram Reels, etc.).
• Manage the YouTube community engagement and respond to comments on YouTube to drive on-platform engagement. 
• Interface with customer service teams and medical professionals to craft brand-appropriate responses to public comments. 
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
• Utilize YouTube Analytics to monitor basic channel performance, and key engagement metrics to provide high-level trends insights to Editorial and Social teams.
• Assist with the management of the content architecture and placement of content in the user experience.

You Are:

• Knowledgeable of YouTube Studio, with advanced proficiency in content creation, editing, and administration. Able to navigate content publishing interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack, and Monday.com to track progress, and collaborate with team members effectively. 
• Service-oriented. You work quickly and collaboratively on technical projects and provide an informed perspective on web best practices. 
• Motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

• 2+ years of video publishing and content management experience (YouTube Studio a must, preference for additional experience with Contentful)
• 2+ years of community moderation experience on YouTube and/or other social media platforms  
• Strong understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high-quality work
• Ability to work efficiently in a collaborative, fast-paced environment
• Experience with web user experience (UX) is a plus
• Experience creating organic content on Reddit (not required but a plus)

#LI-Remote

Have you led technical teams, mentored and learned from them? Impressed clients with your ability to simplify and solve complex technical problems? Built systems that scale to millions of users? If so, and if you’re looking for a chance to grow and work with some of the most well-known media brands in the world, we’d love to talk.

A perfect candidate for a Technical Lead in Brightcove’s Global Services team will have strong hands-on coding skills; have organized and led distributed teams while building best practices (unit testing, code reviews, security and performance audits); and, most importantly, will have delighted clients with their teams’ work.  The Technical Lead partners with the Project Manager on each project to ensure a quality and timely deliverable that will delight the customer.

About the Team

Our professional services team, Brightcove Global Services (BGS), provides consulting and delivery services to guide some of the best known companies in the world through their OTT journeys and we're expanding. If you have a strong consulting and professional services background, a passion for working on high-functioning teams, a keen sense of creativity and a willingness to help our clients achieve their business goals through video technology, we'd love to talk.

Brightcove’s Global Services team is not a typical professional services organization, but is Brightcove’s full-service agency for our clients. The team augments our platform and product by building custom video-centric web, mobile, and OTT solutions for a variety of customers across the globe. Our mission is to offer services that maximize customer KPIs in the video space leveraging their content. Our solutions often involve multiple products and services including Brightcove Beacon (OTT Platform), cloud-based services, Content Management System (CMS), Digital Right Management (DRM), Analytics services, Advertising services, subscription and monetization services. We have a team of smart individuals who are passionate about solving complex and interesting problems for our clients and who are driven to ensure those clients are successful.

Job Responsibilities 

• Consulting: Technical Leads are part of the senior team that manage the client and are called upon to facilitate user requirements sessions, design technical specifications, and manage development of documentation to meet client expectations.  In conjunction with a Project Manager, Technical Leads are expected to provide both technical and solution expertise for clients and client engagements.
• Solution Development: Technical Leads work with Solution Architects and Business Analysts to create solutions for various client needs.  Technical Leads support the analysis of client processes and recommend new business models, workflows, or solutions to best meet client needs.
• Leadership: Technical Leads manage all technical aspects of the project and also contribute directly by writing code, managing builds and performing other hands-on tasks.  Technical Leads are responsible for the enforcement and guidance of project technical best practices and standards.  Technical Leads have the ability to exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
• Team Management:Technical Leads manage varying sized project teams to successfully deliver agreed-upon solutions of the highest quality, exceeding customer expectations.  They mentor and guide less experienced consultants.  They are expected to be role models for best practices and to provide technical knowledge sharing.

Qualifications/Experience 

• 8+ years experience as a technical developer or related work experience; 2+ years in technical leadership roles; experience in a project-based consulting environment.
• Expertise implementing solutions from a defined architecture for various problem types.
• Extensive knowledge in the areas of custom software development: OO Design Patterns; microservices, middleware, etc.
• Strong proficiency with at least one server-side language (Node.js and/or Python preferred) required.
• Strong proficiency with vanilla JavaScript.
• Strong Object Oriented Programming skills.
• Deep understanding of the React JavaScript framework.
• Understanding data security compliance and security best practices.
• Experience in profiling, debugging and troubleshooting systems.
• Solid understanding of SQL and NoSQL databases; data modeling/design techniques; data interface protocols; database deployment and scalability; database tuning.
• Strong understanding of designing and implementing proper REST APIs.
• Extensive experience with designing systems for scale and reuse, source code management strategies, and release management.
• Strong and effective verbal and written communications skills; as well as strong and effective presentation and facilitation skills.
• Willingness to travel to client locations and collaborate with distributed delivery teams as needed.
• Solid knowledge of system administration and software and hardware configuration and production system deployments; ability to make informed recommendations to customer IT staff; ability to troubleshoot pre- and post-production implementations; security; load balancing and performance.
• AWS experience strongly preferred.
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
• Knowledge of web accessibility and SEO a plus.
• JIRA and Confluence experience a plus.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com. 

BC21046

Position Overview: 
We are seeking a highly skilled Principal Software Engineer with over 12 years of experience and a strong background in software design. The ideal candidate will be passionate about creating scalable, efficient, and maintainable software solutions. As a Principal Software Engineer, you will lead the design and development of complex systems, mentor junior team members, and collaborate closely with cross-functional teams to deliver high-quality software products. 

 Responsibilities: 

• Lead the architecture and design of large-scale software systems, ensuring scalability, reliability, and performance. 
• Provide technical leadership and guidance to development teams, mentoring engineers and promoting best practices. 
• Collaborate with product managers, designers, and other stakeholders to translate business requirements into technical solutions. 
• Drive innovation and continuous improvement in software development processes and methodologies. 
• Conduct code reviews, identify areas for improvement, and enforce coding standards and best practices. 
• Stay updated on industry trends and emerging technologies, evaluating their potential impact on our products and development practices. 
• Troubleshoot and resolve complex technical issues, working closely with cross-functional teams to ensure timely resolution. 
• Participate in hiring and onboarding activities, helping to build a strong and diverse engineering team. 

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in software development, with a strong emphasis on software design and architecture.
• Proficiency in multiple programming languages, such as Java, Python, C++, or similar. 
• Deep understanding of software design principles, patterns, and best practices. 
• Experience with cloud technologies (e.g., AWS, Azure, GCP) and microservices architecture. 
• Strong communication and leadership skills, with the ability to effectively collaborate with cross-functional teams.
• Proven track record of delivering complex software projects on time and within budget. 
• Experience with Agile development methodologies and tools (e.g., Scrum, Kanban, JIRA).
• Excellent problem-solving skills and a proactive attitude towards addressing technical challenges.
• Strong commitment to quality, with a focus on writing clean, maintainable, and efficient code. 

Preferred Qualifications:

• Experience in a leadership or technical leadership role, managing a team of engineers. 
• Knowledge of DevOps practices and tools for CI/CD, automation, and infrastructure as code. 
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes). 
• Experience in the development of distributed systems, real-time processing, or big data technologies.