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27d
Promoted

Enterprise Business Development Representative

BrilliantUnited States Remote
B2B

Brilliant is hiring a Remote Enterprise Business Development Representative

We are looking for an experienced Enterprise Business Development Representative with a vision for how to build an outbound sales function and a bias for action. As we newly embark on creating this outbound prospecting and lead development arm of Brilliant, you will be responsible for first stepping into the newly created role of outbound BD (or Business Development) and honing it, creating a repeatable process, and working closely with the existing BD team to generate opportunities within Enterprise prospects, and customers.

You will sell Brilliant’s corporate gifting and branded merch platform to companies of all sizes, from 200 employee startups to 10,000 person global corporations. Within every organization, there are typically 5-7 buying centers who can benefit from working with Brilliant Brilliant. We support employees who own gifting in HR, Sales, Marketing, Brand, Procurement and more (there are so many fish in the sea!). This role will be a blend of prospecting into existing Enterprise customers and net new prospects. For new prospects, you will be responsible for generating opportunities and working closely with our Enterprise BD leader to move deals through the pipeline.

In this role, you will:

  • Help to define and monitor the necessary inputs to achieve targets for the BDA team
  • Identify potential market opportunities, develop target prospecting account lists, and work with lead generation partners to build prospect lists, run initial warming campaigns
  • Generate and qualify leads through various channels, including cold calling, email campaigns, events, and subcontracted lead generation services
  • Keep the pipeline full of qualified prospects and convert those prospects into handoffs
  • Create and execute plans to nurture leads that are not ready to purchase and re-engage leads that were previously warm

Important points of collaboration:

  • With our Enterprise BD Director to prioritize the highest value prospects and collaborate on a plan of attack
  • With our VP of Sales to build a repeatable process so we can intelligently grow this team
  • With our Marketing team to develop compelling prospecting and lead engagement presentations and to inform and support prospecting efforts from Marketing
  • With our Client Services team to ensure successful project handoffs that convert to revenue and satisfied clients
  • With our Product team to to fully understand our platform offerings to help determine who to prospect and what information will be more compelling to those audiences

About you:

  • You have 2-5+ years of experience in B2B sales, with a proven track record of success
  • You have experience proactively prospecting into large organizations
  • You are comfortable with ambiguity and adapting to process that changes as progress is measured
  • You’re willing – nay, eager! – to get your hands dirty at first (no job too small!) until you can justify scaling your team by delivering results
  • You are focused maniacally on selling – your main passion is pursuing revenue, not org-building
  • You’re an xperienced user of growth technology (SFDC systems, productivity tools and marketing automation tools)

Experience: 2-5+ years experience working with a B2B sales organization

Education Required: Bachelor’s from an accredited college or university

Base: $70,000 + $30,000 incentive comp (starting incentive comp expected for hitting quotas)

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30d
Promoted

Application Developer

agile ● sql ● Dynamics ● Design ● c++ ● .net

Centre Technologies is hiring a Remote Application Developer

Application Developer - Centre Technologies - Career PageSee more jobs at Centre Technologies

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18m

Sr. Data Analyst II, Fraud & Identity

InstacartUnited States - Remote
tableau ● sql ● python

Instacart is hiring a Remote Sr. Data Analyst II, Fraud & Identity

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role  

We are currently seeking a Sr. Data Analyst II to join the team who will leverage a combination of deep analytics skills and business acumen to identify, extract, and visualize opportunities across all areas of Fraud, which can then be used to drive meaningful improvements across various segments of the company. Additionally, the ideal candidate will possess excellent time-management skills, the ability to communicate & present information effectively to business partners at all levels, and a deep-seated passion for continuous improvement, data integrity, and scalable solutions.

About the Team 

The Fraud & Identity Ops team at Instacart is a group of experienced and results-driven professionals passionate about driving profitable growth, generating cost savings, and accelerating the company's strategic priorities through Xfn partnerships with the Product, Engineering, Legal, and CX teams. Our team manages end-to-end strategy and operation for Fraud, Abuse, Identity, and Reconciliation. We value strategic thinking, creativity, and using data and insights to build consensus. This role reports to the Director of Fraud & Identity Operations, who manages loss from transaction and account risk. This senior analyst will work closely with other members of the Product, Engineering, Ops, and other cross-functional teams at Instacart.

 

About the Job 

  • Contributing to a high-performance culture delivering multiple projects, and priorities in a fast-paced and growing segment of Instacart business. 
  • Contributing to the development of the strategy for reporting, testing, analyzing, and forecasting business and risk performance for the Marketplace supporting Customers, Shoppers and Retailers. Also, own data analysis and visualization as it relates to all areas of Fraud, Abuse Identity, and Reconciliation 
  • Regularly communicate associated outcomes and insights to various stakeholders at all levels, including senior management to help guide strategic decisions for improvement
  • Develop dashboards, analytical frameworks, and detailed reporting models that provide reliable, easily digestible insights to key stakeholders to help guide decisions around process, policy, systems, and service models
  • Collaborate on roadmaps with the Product, Data Science, and other Analytics teams to understand the growth and risk factors of new and future product releases
  • Develop a deep understanding of how each area of the business impacts the other, as well as the underlying correlations relating to key company metrics
  • Create automated reporting to ensure operations leaders are informed of variations and opportunities across geographies and teams
  • Analyze unstructured behavioral data to discover operational events and activities impacting fulfillment quality and customer, shopper, and retailer experience
  • Fundamentally change the way our teams across North America think about exceptional performance and customer experiences through innovative, value-added data approaches and insights
  • Regularly collaborate with other SMEs, and decision-makers to develop data-driven policies and models to improve overall fulfillment performance
  • Designing and conducting A/B and multivariate tests by developing test plans, defining success metrics, analyzing, and transforming data into actionable insights

About You

 

Minimum Qualifications

  • Minimum 8-10 years in analytics, business intelligence/operations, investment banking, or related environment
  • Ability to Identify potential root causes contributing to potential change(s) in metrics and provide recommendations on mitigation strategy 
  • Ability to write complex and performant queries in your dialect of SQL to extract data from our data warehouse (Hive, Snowflake, or Presto experience a plus)
  • Experience with R, Python, and/or Julia (fluency in at least one language preferred)
  • Experience with analytical visualization tools such as Tableau, Looker, Periscope or similar tools
  • Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Ability to work effectively with internal stakeholders, including data scientists and data engineers. Work cross-functionally with Product, Engineering, and Operations to drive changes
  • Excellent teamwork skills and desire to help others learn
  • High level of accountability and ownership – driven and focused self-starter
  • Strategic mindset – the ability to think ahead of where the company is at now
  • Understanding of A/B testing and other forms of statistical analysis using statistical packages similar to R, SAS, or Pandas 
  • Experience in e-commerce, CNP payments, finance, SaaS, digital goods, or marketplace industry.
  • Assess and measure the impact of product changes and vendor performance
  • Experience in driving understanding of customers and their interaction with products, through in-depth analyses of user behavior and engagement

Preferred Qualifications

  • Experience in Fraud, Reconciliation, Identity, or Transaction Risk field
  • Experience working with payment processing, authentication, anti-fraud systems, and tools or vendors
  • Experience in advanced reporting tools such as R Shiny, Dash, or Bokeh
  • Advanced degree in statistics or other quantitative fields
  • Experience with experimentation, Data modeling, ETL, and data pipeline development experience

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policyhere.

Offers may vary based on many factors, such as candidate experience and skills required for the role.Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offeringshere.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$141,000—$157,000 USD
WA
$136,000—$151,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$130,000—$144,000 USD
All other states
$117,000—$130,000 USD

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1h

R&D Engineering Manager

StoneAge, Inc.Durango,Colorado,United States
Design

StoneAge, Inc. is hiring a Remote R&D Engineering Manager

As R&D Engineering Manager, you will lead a multidisciplinary engineering team comprised of mechanical, electrical and firmware engineers and varying product lines. You will oversee the design of new products per the Product Development Process (PDP) and be responsible for the team’s execution of product design from conception through sustainment. You will be responsible for creating and maintaining accurate development schedules. You will set the team up for success by helping develop and working on our product roadmap, providing strategic direction to your team, interfacing with customers to gather requirements, and evaluating product ideas for merit and business potential. 

 

The Research and Design Engineering team report to this position. 

 

This person should be a technically minded individual who is passionate about developing innovative products, growing as a leader, and developing a team of individuals and projects. This position requires proactive communication and listening skills. StoneAge places emphasis on leadership skills and fostering a collaborative and cohesive environment across all departments within the company. You will be required to continuously hone your leadership skills and build relationships with all departments and personnel.  

 

This position reports to the Director of Research and Development with a starting salary of 110k-125k per year (depending on experience). This is an onsite positionlocated at our headquarters in Durango, CO.

 

ESSENTIAL FUNCTIONS 

 

Team Management 

  • Provide ongoing supervision and counseling of Engineering team, guiding them in current positions and assisting with career development and training.  
  • Perform quarterly Own It Chats with input from the Director of Engineering. Hold regular team and individual meetings, giving regular feedback toward performance and goal achievement. 
  • Propose annual merit pay increases for the Engineering Team based on performance.  
  • Identify training needs (individual or team) and work with the Director of Engineering to provide opportunities. 
  • Collaboratively develop and communicate team and individual goals and objectives.  
  • Direct problem-solving activities and corrective action for Engineering and interdepartmental issues and conflict. 
  • Mentor junior engineers and provide technical oversight as appropriate. 
  • Approve credit card transactions and coach / train Engineers as required. 
  • Ensure Engineering timekeeping is accurate. 
  • Communicate any Engineering departmental issues to the Director of Engineering. 

 

 

R&D/Engineering Leadership 

  • Ensure designs and gate reviews are executed to the Product Development Process (PDP). 
  • Manage the Engineering team to ensure that priority projects are properly staffed and resourced.  
  • Manage the Engineering team in accordance with product roadmap priorities and communicate the context and rationale for those priorities to the team.  
  • Communicate regularly with the Director of Engineering and Engineering Project Manager regarding project schedule, technical risk, field test, etc. 
  • Communicate regularly with Sales and Operations to identify and support product support and improvement opportunities.  
  • Develop project milestones, schedules and project definition for large team projects. 
  • Collaborate with Engineering Director on management of IP portfolio 
  • Support the Solidworks Admin functions. 
  • Be a champion for developing and maintaining regulatory technical data packages. 
  • Lead the creation and maintenance of an Engineering Best Practices Manual and any associated team training. 
  • Participate as a member of the Product Strategy team. 
  • Aid in the creation of the annual R&D budget and manage projects and purchases to the budget, including continuous maintenance of project codes and charges issued to projects. 
  • Collaborate and share resources with the StoneAge Solutions team when required. Help identify custom solutions that could turn into viable products. 
  • Lead special projects or perform other duties as requested by the Director of Engineering. 

 

Company Participation 

  • Support Quality and Sales in the timely investigation, resolution and reporting of design related warranty returns. 
  • Collaborate with the Applications Engineering Team to review product feedback from both internal and external customers and identify product improvements. 
  • Coordinate with Priorities and Constraints team to ensure Engineering deliverables are on time and on budget 
  • Develop and maintain a deep understanding of the company's strategic initiatives, products, and services.  
  • Collaborate with Breadware team on intercompany projects. Provide guidance to company colleagues from an engineering and technology perspective when required. 
  • Participate in Joint Management meetings. 
  • Support and participate in StoneAge’s Continuous Improvement initiatives, rolling out appropriate LEAN principles and process within the Engineering Team and working with other departments on cross-functional Continuous Improvement activities. 
  • Participate in Annual Strategic Planning as directed by the Director of Engineering. 

KNOWLEDGE AND TRAINING REQUIREMENTS 

 

Required 

  • Leadership acumen and a collaborative nature. 
  • 5 years of supervisory or management experience preferred 
  • Passion for leadership and developing individuals' talents. 
  • Bachelor’s Degree in Engineering from an accredited college or university. (Mechanical preferred or Electrical) 
  • 10+ years of relevant electro-mechanical design experience. 
  • CAD proficiency (SolidWorks is preferred) 
  • Experience with schedule creation and management  
  • Experience in design for manufacturing 
  • Experience in product research and development. 
  • Experience with regulatory compliance (FCC, CE, etc.) 
  • Hands-on mechanical or machining experience 
  • Working knowledge of MS Office software 
  • Be committed to furthering the waterblast industry through safe and effective work practices 
  • Embrace and demonstrate the StoneAge “OWN IT” mindset and behaviors daily 
  • Be a good teammate 
  • Practice self-leadership 
  • Deliver on the StoneAge/Breadware Assurance Promises 

 

 

OTHER INFORMATION 

 

  • Travel may be required. 
  • Extended working hours may be needed at peak times or when short staffed. 
  • Must be able to stand for extended periods of time. 
  • Must be able to lift heavy loads using proper lifting techniques as outlined in the StoneAge Employee Handbook. 

We value the diversity of the people we hire and serve. Diversity at our company means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.  

 

StoneAge offers a comprehensive benefits program that includes:

  • Group health, dental, and vision insurance
  • Life insurance
  • Long-term disability insurance
  • Paid time off
  • Paid holidays
  • 401(k) plan with a guaranteed match
  • Paid parental leave
  • Wellness rewards program, and much more!

Even more excited, we are an employee-owned company with profit-sharing and anEmployee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.

Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.

Please visit our website at www.stoneagetools.com to get a better sense of our company and ouremployee-owned culture!

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1h

Director, Sales Enablement

SecurityScorecardRemote (United States)
Bachelor's degree ● salesforce ● Design ● c++

SecurityScorecard is hiring a Remote Director, Sales Enablement

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Position Overview:

The Director of Sales Enablement is responsible for the design & development of enablement assets, training, and initiatives to increase sales, customer success, and business development productivity and performance. A heavy focus will be required around quantitative and qualitative analysis to identify actionable insights, measure progress, and impact around created and needed training and enablement. 

The Director of Sales Enablement will report directly into the VP of Learning, Development, & Enablement to help build and maintain all resources that equip the global sales, customer success, and business development teams to engage prospects and customers. This role will also partner with the Revenue Operations, Product Marketing, and Sales on needed initiatives.

Key Responsibilities:

We are looking for someone who wants to play an impactful role within our company and can keep up with the pace of a successful, growing, global organization. 

Key Responsibilities: 

  • Cultivate strong and mutually respectful relationships across the organization.
  • Collaborate and coordinate with various BUs to improve sales readiness & enablement and contextualize product information to enable effective sales execution.
  • Partner with Sales, BDR, and Customer Success key stakeholders to solve complex problems and identify productivity improvement opportunities.
  • Align SecurityScorecard’s sales process with changing customer buying processes to enhance the skills, knowledge and tools required to increase pipeline, opportunity velocity and conversion.
  • Perform high-quality quantitative and qualitative analytics to identify and define best practices and create efficiencies that scale across the business.
  • Analyze leading and lagging indicators in sales to identify gaps and opportunities to improve retention, upsell and new business generation. 
  • Create content, maintain an internal learning site for existing sellers and new hires to find concise & practical information.
  • Design and facilitate training programs to support sellers’ needs and improve performance.
  • Create use case “win stories” to highlight how customers utilize & benefit from our platform.

Interpersonal Characteristics: 

  • Bias for Action:  Have an innate ability to quickly understand problems, decipher well thought out solutions and get buy-in to lead your team by example in execution. 
  • Curious: Interested in understanding complex problems to identify underlying drivers and create impactful, innovative initiatives.
  • Growth Mindset:  A growth mindset and strong passion about learning and development
  • Adaptable: Willing to learn, try new ideas, and iterate based on impact.
    • Ability to adapt quickly to evolving needs of a high growth sales team.
    • You excel in a fast-paced environment, embrace operational rigor, are resilient, and are comfortable with ambiguity.
  • Data Driven: Focused mindset with a passion for backing up hypotheses and arguments with data and analysis.
  • Strong Communicator: A strong communicator in written and verbal with a natural ability to contextualize information.
  • Effective Collaborator: Thrive in diverse and inclusive teams and collaborate effectively across the organization.

Qualifications

Minimum Qualifications:

  • 3+ years’ experience in sales and/or sales enablement and operations roles, including 2+ years in a leadership capacity.
  • Demonstrated sales coaching and sales enablement skills and experience.
  • A history of building successful enablement programs and curriculums.
  • Both quantitative and qualitative problem-solving experience, including turning quantitative analysis into actionable recommendations and business strategies. 
  • Experience developing strong relationships with Revenue leadership and supporting BUs to become a trusted advisor and business partner to all.

Additional Qualifications: 

  • Prior experience with Salesforce CRM is a plus. 
  • Relevant cybersecurity industry experience/knowledge a plus.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $190,000-220,000 overall. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. 

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1h

Account Executive - Victoria (Remote)

AssignarVIC, AU Remote
B2B ● salesforce ● c++

Assignar is hiring a Remote Account Executive - Victoria (Remote)

Location: Remote, VIC based (with consistent travel to see customers). The role involves owning all accounts in Victoria.

OTE: $210k (Based on potential commission earnings)


About us

We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.

We’ve found product-market fit: Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.

We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Aus & Colombia.

About you

That’s enough about us. Let’s chat about you! To enable us on our growth trajectory, we’re searching for a talented and resilient Account Executive with a proven track record in B2B demand generation, account based selling and navigating a sales cycle from start to finish. This role offers someone the chance to start their sales career and grow within an established company.

You’ll ideally bring with you:

  • Powerful outbound sales skills, including the ability to educate prospects
  • Organizational skills and ability to set priorities each day and week to work through
  • Ideally, 5 years experience in a sales / account executive role
  • Proven high volume inside/outside sales experience (B2B)
  • Ability to work towards company targets and key results
  • Excellent verbal and written communication skills
  • Strong listening and presentation skills
  • Ability to multitask, prioritize and manage time effectively
  • Familiar with Sales tools like Salesforce, Salesloft/Outreach, Drift, LinkedIn Sales Navigator, Apollo/ZoomInfo, etc. a plus

Day to day, you will:

  • Source new sales opportunities through outbound efforts like cold calling, cold email, and LinkedIn engagement and onsite territory plan
  • Remote besides traveling weekly to events and your targeted account drops
  • Identify key-decision makers, generate interest within organizations through qualification calls
  • Understand customer needs and requirements by performing discovery calls
  • Maintain and expand our CRM with prospects within your assigned territory
  • Assist with performing effective online and in-person demos to prospect when required with assigned SE.
  • Attend in person events, demonstrations and industry associations as requested by the company

What success looks like

In the first month, you will participate in a 2 week onboarding program, which includes– becoming knowledgeable about our product, industry segments & customer profiles, navigating our lead generation tools, shadowing other sales members, understanding customer profiles, and how to best overcome objections.

Our AE team plays a fundamental role in achieving our customer acquisition and revenue growth objectives. By the second month, you will be comfortable communicating to our prospects, identifying key decision-makers, generating interest, and booking demos that you will run by yourself and with your Sales Engineer

Who you’ll work with

Key team members you’ll work with are:

  • Trent McCreanor (Global Head of Sales)
  • BDR Team (located across the US and AUS)
  • Jordan Stewart (Chief Revenue Officer)
  • Revops/Marketing Team

Next steps:

Have we got your interest? Our recruitment process is:

  • Submit your application via the Breezy link
  • Phone screen with Christine Ford (Senior P&C Generalist)
  • Interview with Trent McCreanor (Global Head of Sales)
  • Interview with Jordan Stewart (CRO)

We commit to getting back to every application with a response.

We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, or any other applicable legally protected characteristic. Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.

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1h

UX Designer

AssignarNSW, AU Remote
B2B ● Design ● UX

Assignar is hiring a Remote UX Designer

  • Full time position
  • Salary: 75-85k
  • Location: Sydney, Australia

Assignar:About us

We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.

We’ve found product-market fit: Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We’re mission critical and enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.

We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Aus, the UK and NZ.

About you

That’s enough about us. Let’s chat about you!

We’re searching for a UX Designer to design the next generation of scheduling solution. Our goal will be to deliver an experience that our customers love (yup, we really just said that). You’ll help nurture our product strategies and develop UX Research. You’ll fine-tune features and help when other departments need a hand. You’ll be part of a small but mighty UX team — reciprocating high-fives and getting support to facilitate what could be your best work.

The key responsibilities are:

  • Owning how our product functions, looks, feels and evolves — delivering wonderful experiences to our customers.
  • Studying our product strategies and incorporating design thinking best practices
  • Engaging in customer interviews and research
  • Leveraging the design system to build user focused workflows
  • Tuning features and occasionally supporting marketing.

We'll empower you with information and a supportive team to do your best work

You’ll bring with you:

  • 3+ years of professional UX design experience.
  • A strong online portfolio, demonstrating craft and process.
  • 2-3 case studies illustrating your train of thought.
  • B2B, construction or enterprise SaaS experience are all pluses

Next steps:

Have we got your interest? Our recruitment process is:

  • Submit your application via the ‘Breezy’ link
  • Phone screen with our People & Culture team
  • Interview with the UX design team
  • Design Presentation with the UX team
  • Culture interview with Sophie Edwards (Head of People & Culture)

We commit to getting back to every application with a response.

We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity, national origin, or any other applicable legally protected characteristic. Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.

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1h

Customer Success Manager

Employment HeroSydney,New South Wales,Australia
remote-first ● salesforce

Employment Hero is hiring a Remote Customer Success Manager

Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What Might Your Days Look Like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

As a Customer Success Manager, you will be building strong relationships with our SaaS platform's clients, ensuring their successful adoption and utilisation of our product, and driving long-term customer satisfaction and retention. To be successful, you'll play a vital role in driving customer success and seamless collaboration across our organisation. Your focus will be on managing critical customer engagements, ensuring proactive support, and fostering strong relationships.

You will provide tailored training, track customer progress, make proactive recommendations, and collaborate with the sales team for a personalised implementation plan. As the single point of contact, you'll ensure long-term customer satisfaction and success. Your expertise in customer engagement and strategic guidance will be instrumental in delivering a delightful customer experience.

As a Customer Success Manager you'll be responsible for;

  • Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs and goals.
  • Collaborate with clients to develop and execute tailored success plans, ensuring they achieve their desired outcomes and maximise product adoption and value of the Employment Hero offerings
  • Provide proactive guidance and recommendations to clients on best practices, product features, and strategies to optimise their usage of our platform.
  • Conduct regular check-ins and business reviews to assess client progress, address any challenges, and identify opportunities for expansion.
  • Serve as a problem solver and advocate for clients, addressing any technical issues, concerns, or questions promptly and effectively.
  • Collaborate with cross-functional teams, including Sales, Product, and other CX teams, to ensure a seamless customer experience and successful resolution of client needs
  • Monitor and analyse client usage data and metrics to identify trends, proactively address potential issues, and provide data-driven insights to clients.
  • Identify opportunities for upselling and cross-selling additional products or services that align with client needs and objectives.
  • Champion customer feedback and insights internally, contributing to product enhancements and improvements based on client input.
  • Stay up-to-date with industry trends and best practices in SaaS, customer success, and related fields to continually provide value to clients.

What Will You Bring

  • Bachelor’s degree or equivalent work experience with a minimum of 2-3 years in Customer Success Management or account management, including some exposure to enablement, training, coaching, and development roles.
  • Familiarity and usage of Customer Success tools such as Asana, G Suite, Salesforce, Zendesk, and Confluence, either as a user or with some administrative experience.
  • Strong interpersonal, communication and presentation skills, with a willingness to learn and grow.
  • Strong ability to build rapport, trust, and credibility with clients at all levels of an organisation and execute under deadlines with guidance where necessary.
  • Experience collaborating with global teams is a plus, preferably in a SaaS organisation.
  • Excellent problem-solving and critical-thinking abilities, with a proactive approach to identifying and addressing client needs.
  • Proficiency in analysing data and translating insights into actionable recommendations.
  • Self-motivated, adaptable, and able to thrive in a fast-paced and evolving environment.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We've got your back

Whether you're a seasoned remote-first pro, or a first-timer, you're in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don't just take it from us, here's a quote from one of our NZ heroes:

"Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values."

Plus you'll get to enjoy a number of great perks, including:

  • Remote-first and flexible working arrangements
  • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We've got you covered!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
  • Reward and recognition programs - because great work should be recognised and rewarded
  • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Swag app cashback offers and discounts on hundreds of your favourite brands and products
  • Self, health, wealth and happiness programs
  • Social events and team celebrations
  • Employee Share Option Program: be an owner of Employment Hero
  • Annual Global Gathering to get to know your global colleagues - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn't fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

  • If you're excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
  • Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

# When applying for this position, please fill out all of the application questions, thank you #

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1h

Luxury Concierge Manager

Ten Group OpeningsMumbai,Maharashtra,India

Ten Group Openings is hiring a Remote Luxury Concierge Manager

Overview

At Ten our goal is simple, to become the most trusted service business in the world.  

We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees.   

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?  

As a Luxury Concierge Manager, you will play a crucial role in delighting and retaining our members. You will be expected to go above and beyond to ensure each member enjoys a memorable experience with elevated access to fulfill their dining, entertainment, retail and travel needs. 

You will excel in active listening, quickly understanding the unique desires and requirements of each member and their families. Your expertise lies in building relationships swiftly, drawing on existing knowledge, staying updated on trends relevant to our UHNW audience, and seamlessly connecting with members. 

Being well-versed in our service offerings and the expertise of your colleagues is essential. Your ability to match members' needs with our services and provide a personalised, world-class experience will transform members into dedicated advocates of our service. Going the extra mile is not just a requirement but a commitment to delivering exceptional service that exceeds expectations. 

KEY RESPONSIBILTITIES

Service Delivery  

  • Professionally onboard members to Ten, tailored to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service  
  • Luxury Concierge Managers are the front runners in luxury service, setting a standard for top servicing, striving to positively impact wider servicing at Ten and leading by example 
  • Cultivate and maintain strong relationships with UHNWI clients, understanding their preferences and anticipating their needs to exceed expectations at every turn
  • Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or Ten navigate these 
  • Communicate effectively with colleagues, enabling them to be useful, efficient and learn from the best 
  • To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings 
  • To promote the wider Ten business to our members and engage with specialists as much as possible, ensuring top standard of work and service 
  • To manage your daily tasks, ensuring that tasks are completed on time and others can quickly identify priorities in your absence 
  • To demonstrate you can confidently create relationships with suppliers and communicate to specialists within Ten 
  • To gather feedback from members’ previous requests and use this feedback effectively 
  • To keep administration and research relating to the members or the members requests accurately up to date on Ten’s CRM system 
  • To think commercially and ensure that any opportunities for commission are realized 

EDUCATION/EXPERINCE

Knowledge, Skills & Abilities

  • Only Arabic speaking candidates who are CURRENTLY based in the India will be considered
  • Must be fluent in native English and Hindi. Excellent written & oral communication is a MUST. Fluency in other languages, particularly is highly regarded, as a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.
  • Must have at least 3 years of experience in luxury lifestyle management or relevant experience as an executive assistant with responsibility for a demanding individual or family 
  • Well-travelled and able to use your own experiences to inspire our members along side in-depth knowledge of luxury destinations worldwide.
  • A strong understanding of UHNW expectations and demands within India.
  • Proven ability to build and maintain strong relationships with clients, as well as with partners, vendors, and other stakeholders in the luxury lifestyle management, fostering trust and loyalty.
  • Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients are essential to maintain client privacy and trust.
  • Understanding of and experience using a CRM system 
  • Possess local expertise and familiar with GCC market 
  • Can do attitude with strong understanding of Indian culture
  • Flexible with different shift patterns 
  • Exceptional verbal and written communication skills, combined with demonstrated problem solving ability 
  • A deep sense of empathy and ability to connect with members quickly and building trust 
  • Confidence in communicating with UHNW clients 
  • A ‘can do, will do’ mindset, willing to get whatever is needed done 
  • A high sense of ownership in everything you do, taking responsibility 
  • Incredible ability to drive noticeably high member satisfaction 
  • Analytical in approach, with a commercial understanding to service delivery 
  • Additional but non-essential; potentially more mature, from a wealthy background themselves, could be wives of ex-pats etc 

Guidelines for Hybrid/Home Office option:

  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
  • A secure home office at your confirmed address, free from background noise or other distractions
  • Internet service must meet minimum requirements and minimum speed check must be complete

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • Offer flexible work arrangements including Hybrid work possibilities
  • One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
  • Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Global Team, with diversity at its core.
  • Possibility of growth within a dynamic and international company

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

"Join our team at the forefront of luxury lifestyle management as we embark on an exciting growth initiative! We're expanding our bespoke services to cater to the discerning needs of our esteemed clientele, curating unparalleled experiences and elevating lifestyles to new heights of opulence. If you're passionate about orchestrating exclusive experiences and shaping the epitome of luxury living, then apply now before 13 May, 2024 and embark on a journey where excellence knows no bounds."

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1h

Global IT Intern - 12-month contract

Ten Group OpeningsCape Town,Western Cape,South Africa

Ten Group Openings is hiring a Remote Global IT Intern - 12-month contract

Overview

Ten is a leading global lifestyle management business with operations in over 24 locations across APAC, EMEA, LAC and NAM. We currently support more than 1300 employees globally. Our IT Department is looking for interns who are wanting to gain some first-hand experience. As interns, you will be managed by a member of the IT Service Team who will provide training until you are ready to engage directly with the users. This is a great opportunity if you are wanting to experience IT in a support role while having senior engineers available to assist and mentor you in your journey.

Who We Are

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Coutts, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

  • Deliver a world-class member experience
  • Invest in technology
  • Expand contracts with new and existing clients
  • Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Note that candidates who have previous IT experience (either in a previous internship or working capacity) will not be considered.

Main Duties and Responsibilities

  • Working within an IT Support Service Desk environment
  • Answering all inbound calls via the contact centre
  • Provide 1st-line telephonic IT support to global users
  • Monitoring of the inbound ticket queue and assisting or allocating to appropriate resources within the team
  • Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)
  • Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution
  • Contribute fully as an active team member and ensure team objectives are achieved
  • Work rotational shifts between 7am and 10pm (SA time) *8hour shifts with a 1hour lunch
  • Cape Town based candidates only
  • Based first 3 months onsite, thereafter moving to flexi working model
  • Well spoken (as role will require 99% telephonic support with users from global offices)
  • No previous working experience required
  • Matric certification
  • IT based qualification or certification
  • Able to learn quickly and in a fast-paced environment
  • Good internet service at home
  • Have a quiet home/work setup (to be able to provide support without interference or background noise)
  • Highly motivated with a passion for technology and customer service
  • A highly trustworthy individual

If you meet these criteria and would like to be considered, then please send the following:

  • A covering letter indicating why you would be a good candidate for the internship role (maximum half an A4 page)
  • CV of no more than 2 pages

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

  • Offer flexible work arrangements including Hybrid work possibilities
  • Annual Leave of 15 days per annum, 20 days per annum from the second year and an additional 3 extra days of annual leave in their third year.
  • One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
  • We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
  • ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
  • Access to lots of great travel and entertainment discounts as our clients members would!
  • There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
  • Global Team, with diversity at its core.
  • Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
  • Possibility of growth within a dynamic and international company

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. Ten has a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."

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1h

Inside Sales Specialist

VonageUK Remote
B2B

Vonage is hiring a Remote Inside Sales Specialist

As a Senior Inside Sales Representative at Vonage Business, you will be responsible for managing inside sales activities within the largest and most complex geographic regions and/or business customer segments. Your primary objective will be to identify and qualify business opportunities, develop strategic selling strategies, and drive the sales process from prospecting to closure. You will play a pivotal role in fostering positive relationships with key customers and stakeholders, while also providing guidance and mentorship to junior team members.

 

Key Responsibilities:

  • Identify and qualify business opportunities within assigned geographic regions and/or business customer segments.
  • Develop and execute account/territory selling strategies to maximize sales opportunities.
  • Prepare and deliver formal proposals to decision makers within customer organizations.
  • Manage all steps of the selling process, from prospecting to closure, ensuring smooth coordination and communication.
  • Overcome objections and coordinate complex decision-making processes to facilitate closure.
  • Gather and assess customer feedback to understand satisfaction levels and anticipate future market needs and trends.
  • Cultivate key customer and opinion leader relationships to drive business growth.
  • Collaborate with sales teams to monitor and optimize sales performance.
  • Serve as a liaison between customers, internal stakeholders, and Inside Sales management.
  • Lead efforts to identify and develop effective sales and education tools.

 

Requirements:

  • Proven experience in inside sales, preferably within a complex B2B sales environment.
  • Proficiency in all aspects of the sales cycle, including prospecting, discovery, presentation, demonstration, and closing.
  • Familiarity with Vonage Business products and services, as well as industry-specific knowledge.
  • Strong proficiency in Microsoft business tools, Salesforce.com, and other communication tools.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups of stakeholders.
  • Ability to provide guidance and mentorship to less experienced team members.
  • Demonstrated ability to overcome objections and convert prospects into customers.
  • Strong integrity and commitment to customer satisfaction.
  • Ability to maintain professional relationships with customers and colleagues, exhibiting loyalty and dedication to the organization's mission, vision, and values.

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1h

Number Services Registration Analyst

VonagePoland or Spain (remote)
jira ● sql ● B2B ● mobile ● api ● mysql

Vonage is hiring a Remote Number Services Registration Analyst

Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Vonage works with wireless carrier (operator) partners and has acquired licenses to operate as a service provider in multiple countries, enabling the delivery of a growing portfolio of voice, messaging and data Carrier Services to our global customer base. 

You will support Vonage to increase performance, impact and growth of our carrier compliance messaging services (utilizing Toll Free Numbers, Short Codes and 10-Digit Long Codes), working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue. Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW… 

What you will do:

  • US and Canada Toll-Free Number (TFN) use case verifications
  • 10DLC use case verifications
  • Process customer orders and perform compliance checks
  • Communicate to both customers and carrier partners
  • Collaborate with internal team members to resolve issues, automate operational tasks
  • Collaborate with sales, support, product and carrier teams on specific projects
  • Documentation of changes
  • Trouble-shooting and issue resolution
  • Project manage new short code activations as needed

What you will bring:

  • An end-to-end perspective of delivering carrier messaging services to B2B customers
  • Strong analytical skills and strategic thinking
  • Ability to assimilate complex operational challenges
  • Ability work across diverse teams, engage and deliver
  • Excellent written and verbal communication skills (English)
  • Client-focused attitude, with an enthusiastic and proactive nature
  • Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
  • Demonstrate commitment to teamwork and flexibility to get stuff done

Required:

  • Some understanding of telephony, mobile messaging and fraud
  • Familiarity with ticketing and knowledge management systems
  • Self-motivated and driven with strong multi-tasking and time management skills
  • Comfortable working in a distributed team with autonomy
  • Adaptive communication skills, and a collaborative, cross-functional working style

Desired Skills and Experience:

  • Familiarity with the SMS.MMS messaging industry information found at the US CTIA, Canada CTA and USShortCodes.com
  • Understanding of voice and SMS/MMS
  • Knowledge of how the voice and messaging markets are regulated, operated and managed
  • Experience working with telecom carriers, aggregators and regulatory bodies
  • Experience using Zendesk and Atlassian Jira and Confluence
  • Experience using Google Workspace and Microsoft Office
  • SQL experience using Kibana, Snowflake and mysql

 

#LI-WW1

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