Skeleton's Superbattery development department is looking for a driven

Laboratory Technician (m/f/x)

with the vision to match our ambition!

As a Laboratory Technician (m/f/x)in our Markranstädt plant you will perform the lab-scale R&D activities related to electrodes processing and lab-scale cells electrical tests by following the laboratory procedures and reporting guidelines.

Your main duties will be:

• Execution of lab-scale R&D experiments according to development project plans, from material characterisation and electrode preparation to electrochemical cells testing.
• Supporting R&D prototype-scale activities by pilot electrode density analysis, industrial cells filling, and materials preparation for pilot coatings.
• Updating respective project’s pages/documentation according to the lab- and prototype-scale activities, including material CoAs and MSDS documentation.
• Other position-related duties as aligned directly with the internal teams & management.

We are sure you are the one if you can check all of the boxes or at least 75% of the following requirements:

• 3+ years of experience with laboratory work in materials processing, testing and analysis, preferably in energy storage topics.
• Bachelor's or Master's degree in materials science, chemistry or physics is preferred. Direct educational background as a laboratory technician is ideal.
• Excellent attention to detail, expertise in chemical laboratory work & in handling hazardous chemicals.
• Experience in battery industry would be a plus, specifically expertise in slurry, electrode and cell preparation.
• Ability to accurately document test results while later utilising data for report creation & a thorough and methodical approach to work.
• Fluency in written and spoken English; knowledge of German would be a plus.

We're not just about energy storage. We're about redefining energy for a net zero future, and we'd love for you to be a part of our journey.

About Skeleton

Skeleton Technologies is a Global Cleantech 100 company and a technology leader in high power energy storage for transportation, grid, automotive, and industrial applications.

For us, developing and producing the best energy storage solutions is a means to an end: helping companies to reduce CO2 emissions and save energy.

We work with some of the largest companies in the world from automotive and industrial OEMs to truck fleet operators and aerospace prime contractors. Our products decrease CO2 emissions and fuel consumption, improve power quality, and empower wider electrification of the biggest industries globally.

Our supercapacitor and SuperBattery energy storage technologies, based on patented curved graphene, represent the biggest technological advancement in the industry in the last 20 years and the use of this innovative material provides our products with an unparalleled advantage in power and energy density.

Skeleton Technologies Group is located in 6 different locations: its manufacturing in Großröhrsdorf, offices in Berlin & Leipzig, materials development in Bitterfeld-Wolfen, electrode production in Varkaus (Finland), and engineering in Tallinn, Estonia. In 2024, we will open the largest supercapacitor factory in the world in Markranstädt, Germany.

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Job Description

• Part-time – 20-24 hours/week, equivalent to 2.5-3 days/week (flexible) 
• Contract type: Consultancy 
• Desired start-date: Immediately 
• Contract Length: 1-year (option to extend) 
• Work Arrangement: Option to work hybrid / in-office (available if the candidate is located in one of SNV’s Countries of operations) or fully remote (must be available during Central European Time zone daytime work hours).  

To support the continued robustness of SNV’s internal governance, oversight and advisory of legal issues, we are seeking a part-time, experienced, and collaborative Global Legal Advisor to join the Global R&C Team. This role reports to the Global Legal and Governance Lead and collaborates closely with R&C Team members (mostly based in the Netherlands) as well as peers and senior leaders across SNV’s countries and operations.  

The Global Legal Advisor will provide contract review and legal advisory to all country offices, as well as legal coordination and corporate governance services to the Netherlands office.  

(Level of Effort estimates are indicative only) 

Contract Reviews and Drafting (50-60%): Perform contract review, drafting and advisory on Business Development contracts, partnership agreements, Memoranda of Understanding, Country contracts with partners, suppliers, donors, etc.  

Legal Advisory (25-30)%: Advise, asked and unasked, on country legal issues such as, property ownership, and constitution of new or closure of existing legal entities. Serve as an effective advisor or sparring partner for colleagues from peer functions on legal issues. 

Legal Coordination (10-20%): Coordinate relations and contract/account management with SNV’s external legal advisors, notaries, and related service providers. 

Governance (10-20%): Coordinate and/or oversee statutory records such as corporate registrations, filings, regulations. Facilitate corporate governance processes such as appointment and resignation of directors, shifting of registered office, compounding applications, etc. Ensure SNV has a license to operate in the countries it works in. Assure up-to-date Power of Attorney to Country Directors.  

Qualifications

Essential Skills/Experience 

• Advanced university degree in law from a recognised university and successful passing of the  Bar Exam 
• Minimum 7 years’ experience in legal advisory and/or contract reviews/ drafting within a complex international environment 
• Minimum 3 years’ solid experience in coordinating corporate compliance and accreditation processes 
• High degree of fluency in English – Clear and concise communication (written/spoken) is essential 
• Experience working in international and multicultural contexts  
• Strong persuasion, personal authority, and diplomatic skills 
• A flexible team player who is self-directed, detail-oriented, communicative, and a proven problem-solver. 
• Able to build trust and collaborative working relationships 
• Strong ability to work methodically and prioritize workloads. In doing so, achieve a good balance between speed and exactness 
• High integrity, ethical standards, and openness with colleagues 

Additional Preferred Skills/Experience 

• Master’s degree in a legal discipline with an international orientation 
• Experience in Corporate Affairs or Board Secretariat positions 
• Dutch and/or French language skills 
• Experience in project organisations with multiple financing sources  
• Thorough understanding and experience in these sectors: international NGO, international development cooperation and/or international consultancy 

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Job Description

De Beers Group has an exciting opportunity for a Mine Engineering Plannerto join the Mine Engineering Department on contract until December 31, 2025, that will include vacation entitlement, benefits and bonus opportunity. Reporting to the Mine Engineering Superintendent and working a 14 days in/14 days out rotation, this is a key role to provide direct technical input into driving operational decisions at Gahcho Kue. The ideal candidate is one who is committed to safe working practices and strives for zero harm.

Rewards & Benefits

• Quarterly operational bonus program;
• Remote Living Allowance;
• Travel Allowance to offset the costs of getting to the nearest point of pick up;
• MyShare program;
• Immediate participation in our 100% employer paid extended health and dental benefit program (no waiting period);
• The Gahcho Kué Mine camp features a full-service dining room, individual private bedrooms equipped with satellite cable television, telephones and WiFi internet. There’s also a full-sized gymnasium, squash courts and state of the art fitness equipment.

Key Responsibilities:

• Optimize the open pit mine planning and mine designs to improve ore extraction and balance waste stripping ratio with long-term mine planning requirements;
• Responsible for collating and making sense of field data to support inputs required for operational mine planning and scheduling;
• Responsible for the development of short-range mine planning & scheduling operational packages;
• Actively support development and implementation of projects across areas of the mining engineering function;
• Assist with the optimization of the short-range scheduling and design, through application of sound engineering design scheduling methods;
• Proactively support mine engineering to solve problems through development of mine plans and schedules;
• Conduct project planning, producing project schedules, analyzing project progress and reporting on the project planning indicators;
• Data analysis and trade-off studies to improve short & mid-term dewatering planning;
• Actively reconcile demonstrated performance data with the mine plan(s) to identify and recommend improvement opportunities where applicable;
• Assist production staff in the completion of projects where necessary according to agreed plans;
• Actively contribute to the design and implementation of dewatering execution plans; and
• Drive a continuous improvement culture within the Mine Engineering department through leadership and coordination of projects and activities.

Qualifications

• Bachelor's Degree in Mine Engineering or equivalent;
• Three plus (3+) years’ experience in open pit mine planning and drill and blast planning;
• Eligible for Professional Engineering registration in the Northwest Territories;
• Strong focus on systems and processes improvement;
• Strong background in open pit optimization and data driven analysis;
• Strong safety record and ability to implement established safety systems;
• Ability to drive accountability and achieve results;
• Ability to communicate, share information and seek input from different teams;
• Planning, time management, and problem-solving skills; and
• Experience producing, developing and presenting reports.

Beneficial if you have:

• Advanced skills with Deswik mine planning/scheduling or other software;
• Experience in Geotech and/or dewatering planning; and
• Ability to manage and lead a team to be a high performing team.

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Job Description

This position reports to: Senior Manager, AMS Solution Consulting - App Engine

We’re the fastest growing enterprise cloud software platform company in the world above $1 billion. And we believe its great people who will keep us there. We hire carefully, we hire the best, we celebrate our people.  Come join our Sales A-team.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

As a member of our pre-sales team, you will have a major impact on our future success.  Creator Workflows and Custom Application Development on the Now Platform App Engine is a rapidly growing focus area for ServiceNow.  Since the Now Platform is now a leader in 2020 in the Garter Magic Quadrant for Enterprise Low-Code Application Platforms, and Forester's Low-Code Wave, members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

ServiceNow is seeking an Advisory Solution Consultant - App Engine (Creator Workflows) that is a customer facing domain expert, that drives innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role that is well versed in architecting custom solutions to address business problems on the Now Platform (or similar platforms). The role also requires demonstration and prototyping of platform capabilities, and in select cases identifying the specific requirements needed to work with designers and developers to build and present innovative pre-sales solution prototypes to customers.

The Advisory Solution Consultant - App Engine will deliver strategic visions to executive personas at clients on the value of ServiceNow solutions as well.  The candidate must be able to articulate the business value message in front of both technical and non-technical customers. 

You will partner with the sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. The role requires demonstration and prototyping of platform capabilities, and also to identify the specific requirements needed to develop innovative application prototypes for specific customers. The Advisory Solution Consultant - App Engine will also provide solutions and enablement to the technical sales force and provide prospective customers with product and solution advice during pre-sales discussions.

The Advisory Solution Consultant - App Engine will provide technical and business expertise to support customers with product and solution leadership during pre-sales engagements.  This senior role serves as a value consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Drive innovative business solutions and digital transformation with our customers
• Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
• Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers 
• Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform 
• Conduct architectural and/or technical workshops that may include enablement sessions 
• Contribute to and help maintain an asset library of applications developed on the platform 
• Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development 
• Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform 
• Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform 
• Scope and develop application development Proof of Concepts/prototypes with prospective customers 
• Be the platform subject matter expert at executive briefings, workshops and marketing events 
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform.
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Qualifications

Qualifications

In order to be successful in this role, we are seeking someone who has:

• 7+ years of experience as a solution consultant/architect
• 5+ years of experience architecting and delivering complex solutions on the Now Platform
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
• Fluency in third party integrations using web services, JDBC, and file-based parsers
• Functional comprehension of SQL and database concepts
• Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
• Ability to quickly understand new technology through instruction and self-training
• Strong people development skills, including coaching and mentoring for technical roles
• Executive level presence and experience presenting to executive-level audiences
• Strong written and verbal communication skills
• Experience with Big Data, IoT and other emerging technologies a plus 

ServiceNow's applications are built on a platform that maximizes development velocity, and minimizes application maintenance with extensive component reuse, less integration, and the judicious use of code. It is a new, extremely efficient, yet very flexible development methodology enabled by our holistic platform. 

Expected Travel:  25-30%

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Job Description

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In this high impact role, you will have the opportunity to showcase your strategic thinking and thought leadership, customer engagement & story telling skills, while also driving day to day execution and innovation excellence.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact Gen AI related products. As part of Digital Technology – you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

What you get to do in this role:   

Execute on our vision that every user has an Gen AI-powered assistant to help do their work.

· Product strategy and vision – develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs

· Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.

· Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.

· Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.

· Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.

· Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes

· Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders

· Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

Qualifications

To be successful in this role you have:

12 years minimum Product Manager experience required.

· Bachelor's degree in a relevant field; MBA or advanced degree is a plus.

· Minimum of 3 years AI product leader experience.

· Chat Bot experience is highly desirable.

· Proven experience in product management leadership roles, with a focus on AI products.

· Strong leadership and team management skills.

· Knowledge of and exposure to the latest in Generative AI landscape

· Excellent strategic thinking and decision-making abilities.

· Exceptional communication and interpersonal skills.

· Proven track record of successfully bringing products to market and driving product growth.

· Ability to work in a fast paced, dynamic, and fun team environment

· Team player attitude and willingness to work across the organization and company

· Strategic thinking and ability to influence stakeholders

· Prior experience with ServiceNow products and/or processes

· Proven results from establishing and optimizing software engineering processes for different organizations/environments

· Experience in a start-up environment is beneficial

#Productjobs

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Job Description

As a Regional Partner Manager, you will help support our transformational vision: 'Partner Success' is synonymous with 'Customer Success' in accelerating Digital Transformation and predictable outcomes for our partners.

The Regional Partner Manager is aligned to a focused Federal territory to lead Co-sell/Co-delivery and "Sourced" NNACV. You will produce new business in logo accounts, and ensuring our partners help provide successful projects within your territory or region. You will work with Field Sales, Solution Sales specialists, Pre-sales, and the Customer Outcome teams to grow the pipeline.

You will be empowered to develop a joint go-to-market Territory plan featuring ServiceNow enabled service and workflow offerings. Strategies will feature "Sourced and Partner Impacted" NNACV, showcase wins and capacity metrics, and reflect regional Marketing plans and engagement with other ServiceNow sales solutions teams. Success will be measured by achievement of sales quotas for allocated accounts or territory on a quarterly and annual basis.

What you get to do in this role: 

• Work with ServiceNow partners to produce new business.
• Ensure our partners help provide successful projects to customers.
• Support joint sales pursuit activities to guide field interlock resulting in "Sourced" NNACV.
• Accelerate account growth through joint go-to-market plans in consideration of ServiceNow's four C requirements: Capacity, Capability, Competency, and Customer Success.
• Ensure Alliance operational thoughtfulness, consistency and business review governance with ServiceNow and executive partners from regional partners.
• Develop capacity plans to assure partners are well positioned to sell the value of the Now Platform and to provide successful customer implementations (through proper competencies, certifications, and committed co-delivery plans).
• Work with Marketing teams on both sides to build joint closed-loop demand generation plans (Partner Prospecting Days, CxO Roundtables and joint events).
• Ensure the Partner strategy is following Value Selling (i.e., Value Prompter) and Now Value principles.

To be successful in this role you have:

• Broad-based business and technology expertise with 7+ years in sales or 5+ years in either partner management or consulting
• Experience driving successful business development activities
• Experience working with organizations in multiple cities and markets
• Experience partnering with multiple Sales teams to grow the partner ecosystem in a "win as a team" environment
• Experience serving as a trusted advisor

Qualifications

To be successful in this role you have:

• At least 5 years prior experience working with sales, marketing, or Channel and Alliance partnership management.
• Ability to work in a true 'east-west' operating model with both direct line and dotted line team members
• Diligence at measuring and communicating progress to achieve targeted results, identifying obstacles and associated remediation plans.

For positions in Colorado, we offer a base pay of $87k-$96k, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.   Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

This role is specific to the identification and removal of problems within our customer cloud infrastructure. Senior Problem Managers play an integral part in ServiceNow’s success, and we work closely with Development, Infrastructure Operations, and Customer Support to manage known errors, mitigate impact, and drive remediation. 

What you get to do in this role:

• Drive root cause investigations
• Produce professional root cause analysis documentation for customers
• Ensure the prioritization, planning, and execution of problem resolutions that achieve the best results for the company and our customers
• Develop and implement evidence-driven process improvement initiatives across the organization
• Contribute to the design of the Problem Management process, data modeling and reporting, policies, and procedures
• Provide training, coaching and guidance to internal teams, growing problem management best practices throughout the organization
• Present to all levels of the organization on infrastructure issues and trends

Qualifications

To be successful in this role you have:

• 6+ years of experience with Problem Management and the ability to demonstrate an in-depth knowledge of Problem Management processes in a dynamic cloud service environment 
• Experience supporting Software as a Service (SaaS), Platform as a Service (PaaS) or Infrastructure as a Service (IaaS) 
• Ability to effectively communicate within a team environment and across organizational levels to include peers, managers, and customers 
• Outstanding verbal, written and interpersonal skills 
• Attention to detail and the ability to communicate the right level of detail to the right audience 
• Ability to work independently or to lead a team in a fast-paced environment 
• Self-starter with strong technical skills and ability to learn new technologies quickly 
• Ability to lead and contribute to a technical investigation across hardware, networking and internal tooling or a mix as required to determine root cause and preventative measures
• Have working knowledge and applied skills in ITIL, (preferably ITIL v3)- specifically Change, Incident and Problem Management 
• Ability to query data and generate reports using one of a variety of tools, including SQL, Tableau, Microsoft Excel, Python, or similar for data research and analysis tasks 
• Knowledge of the ServiceNow product 
• Bachelor’s degree in technical field or related discipline 

GCS-23

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Job Description

This role will focus on engineering detections of cyber attacks against the enterprise and supporting a world class incident response team. . An engineering mindset will be required to deliver high quality solutions for our internal security operations teams. The day-to-day will consist of utilizing Agile processes with a strong bias towards utilizing the ServiceNow platform. Coordinating with several peer teams on development status will be a significant key to success. This person will need a combination of technical development and customer support skills in order to thrive in a hyper collaborative environment.

This is a high visibility role will be critical for scaling threat detection and response functions into next generation.

What you get to do in this role:

• Build threat detection use cases leveraging threat intelligence and incident response data.
• Document products and deliver demos to operational teams.  
• Work directly with security platform engineering teams, platform Development teams, and product managers on requirements and future product roadmaps.
• Collaborate with other detection engineers and incident responders on new detections.
• Design and build systems in a variety of public cloud ecosystems.
• Provide input on future products for a digital transformation cloud company.
• Work with a data scientist on training novel ML models for detection use cases. 

Qualifications

• Overall 8 years of experience in Security Engineering or Security Operations.
• At least 3 years of experience of writing advanced power user queries in Splunk including creating field extractions with regex. 
• At least 1 year experience working with public cloud technology SaaS (AWS/Azure/GCP).
• Bachelor's degree in a technical science or equivalent project/work experience.
• Familiar with incident response / digital forensics processes.
• Knowledge of or experience in SOAR (Security Orchestration, Automation and Response) concepts.
• Experience in or working directly with security operations teams.
• High degree of interpersonal skills will be required given this role will interact with many teams.
• Familiar with using the ServiceNow platform is preferred.
• Open mind for exploring new ideas for automating repetitive manual tasks.

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Job Description

At ServiceNow, we are on a mission to redefine the way businesses operate. As a global leader in digital workflow solutions, our vision is to make the world of work better for people. Our App Engine product portfolio is at the heart of this mission, empowering both developers and non-technical users to create transformative applications and workflows easily. We are currently seeking a Senior Manager of Inbound Product Management to spearhead this initiative, driving the evolution and market dominance of our low-code/no-code solutions.  

What you get to do in this role:  

• Strategize and Lead: Develop and oversee the execution of a comprehensive product strategy and roadmap for our suite of low-code products, ensuring alignment with the company’s strategic goals and market demands. 

• Collaborate and Influence: Lead cross-functional teams across engineering, design, marketing, sales, and customer success, championing the delivery of innovative product capabilities that elevate user experience and satisfaction. 

• Understand and Innovate: Engage deeply with our customer base and conduct rigorous market research to inform product development, ensuring our solutions not only meet current needs but also anticipate future trends. 

• Position and Promote: Work in tandem with outbound product management and marketing to craft compelling go-to-market strategies, positioning, and messaging that resonate with our target audience and clearly articulate the value of our low-code offerings. 

• Analyze and Outperform: Keep a pulse on the competitive landscape, ensuring our products not only compete but lead in innovation and value. 

• Evangelize and Represent: Be the face of ServiceNow’s low-code platform to the industry, representing our innovations at events, conferences, and in media engagements. 

• Cultivate and Inspire: Build and nurture a product team culture that is grounded in innovation and continuous improvement, mentoring team members to excel in their roles and career paths. 

Qualifications

To be successful in this role you have:

• Leadership: 10+ years of product management experience, including leadership roles with responsibility for major product lines, preferably in the low-code/no-code or related technology space. 

• Strategic Vision: Demonstrated ability to develop and implement successful product strategies and visions, with a keen ability to anticipate future technological shifts. 

• Industry Expertise: Comprehensive understanding of the software development lifecycle, modern development practices, and a forward-looking perspective on low-code/no-code technology evolution. 

• Cross-functional Influence: Exceptional leadership and interpersonal skills, with a proven track record of inspiring, mobilizing, and aligning cross-functional teams towards shared objectives. 

• Communication Mastery: Outstanding communication skills, capable of crafting and conveying compelling narratives to stakeholders at all levels, both internally and externally. 

• Educational Foundation: Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field, from a recognized institution. 

#Productjobs

For positions in California (outside of the Bay Area), we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

Team & Role 

ServiceNow’s Digital Technology (DT) organization leads the digital transformation of ServiceNow’s business functions. The Strategy Realization Office (SRO) organization supports this transformation by providing Program Management services. 

We are looking for an individual to join us as a Program Manager on the SRO team, where you will play a key role in planning and implementing complex, cross functional DT programs that directly support ServiceNow’s corporate priorities in the Developer Experience and Now on Now portfolios. You will get to work with amazing global talent, leverage ServiceNow’s great Agile products and take pride in being part of delivering excellent outcomes. 

What you get to do in this role: 

• Partner with Business, Product, and Engineering teams on large, complex cross functional programs, and drive them from original concept through final implementation. 

• Work closely with product leaders to transform their vision to roadmaps powered by ServiceNow toolset. 

• Program leadership role to establish Product in-take process, prioritization, OKR alignment, milestones, deliverables, and success criteria for your programs ultimately ensuring value realization. 

• Manage program risks, issues and dependencies and escalate impediments to meet program objectives. 

• Provide transparent and forthright communications on your programs to stakeholders, sponsors. Simplify complex issues into a crisp, actionable executive-level status. 

• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with data driven predictability. 

• Organize and facilitate cross functional meetings and workshops to align teams on business requirements, solutions, and delivery plans. Publish notes, actions and follow through to completion. 

• Create and maintain process documentation where needed to promote best practices and leverage lessons learned. 

• Define governance models, operating models for the programs being managed. Socialize and operationalize these models for successful execution. 

• Act as a Scrum Master on one or more teams ensuring alignment with established Agile and Scaled Agile processes. 

• Deliver hands-on coaching of individual Scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc. 

Qualifications

To be successful in this role you have: 

• 8+ years of experience as a Program Manager and Scrum Master in an enterprise software company. 

• At least 5 years dedicated to managing enterprise level software application development programs. 

• Experience managing complex IT programs that delivered applications used by internal or external users. 

• Ability to dive into extremely complex, vague, and cross functional environments and map teams to plans. 

• Hands on experience using Agile tools. Knowledge of ServiceNow Agile products is a plus. 

• Strong facilitation, communication and influencing skills. 

• Strong decision driving skills based on data and business benefit. 

• Lean program management, continuous learning, adaptation, and improvement. 

• Must enjoy working in a highly collaborative, matrixed environment. 

• High energy, self-starter with aptitude for learning new technologies and ability to promote transformational change. 

• Comfortable presenting operating & governance models, program plans, status etc. to large audiences and senior executives in person, virtual, and via webinars. 

• Thrive in ambiguity with proven track record of out of the box problem solving skills. 

• Lead from the front with a willingness to take on tasks that sometimes would fall outside of their scope to get the job done. 

• Preferred – experience on projects and programs involving CI/CD automation, DORA metrics, developer productivity and Generative AI capabilities.  

• Preferred – experience in organizing change adoption activities like trainings, and communications.  

• Preferred - Engineering or Product management background (in addition to strong program management experience) 

• Soft skills - Stakeholder management, Adaptability & Flexibility  

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