LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

LivePerson is looking for talented CloudOps Manager to take our Cloud Operations to the next level. The ideal candidate has a strong engineering background, excellent communication skills, and the ability to hire, mentor, train, motivate, retain, and lead new team members.  

You will:

• Lead the Cloud Operations and Virtualization team, responsible for GCP cloud operations, virtualization systems (VMware + OpenStack), image management, VM provision automation, and various other platform solutions the company relies on.
• Lead the troubleshooting of complex incidents in production environments.
• Manage and oversee the cloud infrastructure, ensuring high levels of availability and performance.
• Collaborates with the Security team to ensure infrastructure embraces and applies necessary security strategy.
• Drive the development and engagement of employees through professional development programs, tasks of increasing complexity, projects, and engagements.
• Provide direction on emerging technologies to be incorporated into infrastructure products and services to deliver the overall IT strategy successfully.
• Introduces innovative, differentiating infrastructure capabilities that enhance our overall competitive capabilities and employee productivity.
• Help drive cloud-first initiatives with best-of-breed industry providers such as GCP, AWS, and Azure.
• Identifies and requests changes that impact the enterprise; understands the change management process, risk assessments, and risk mitigation for each change; plans, briefs, and implements the change.

You have:

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience in a CloudOps, DevOps, or similar role.
• 6+ years of experience in a DevOps or CloudOps role with 2+ years of management experience.
• Strong experience in one of the major public cloud providers (GCP, AWS, or Azure, with GCP being preferred).
• Strong leadership skills and a desire to mentor junior talent.
• Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Cloud certifications in GCP, AWS, or Azure are preferred.
• ITIL certification is preferred.

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Additional: Food Vouchers, monthly phone and internet allowance.

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.state, and local law.

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

LivePerson is looking for talented CloudOps Manager to take our Cloud Operations to the next level. The ideal candidate has a strong engineering background, excellent communication skills, and the ability to hire, mentor, train, motivate, retain, and lead new team members.  

You will:

• Lead the Cloud Operations and Virtualization team, responsible for GCP cloud operations, virtualization systems (VMware + OpenStack), image management, VM provision automation, and various other platform solutions the company relies on.
• Lead the troubleshooting of complex incidents in production environments.
• Manage and oversee the cloud infrastructure, ensuring high levels of availability and performance.
• Collaborates with the Security team to ensure infrastructure embraces and applies necessary security strategy.
• Drive the development and engagement of employees through professional development programs, tasks of increasing complexity, projects, and engagements.
• Provide direction on emerging technologies to be incorporated into infrastructure products and services to deliver the overall IT strategy successfully.
• Introduces innovative, differentiating infrastructure capabilities that enhance our overall competitive capabilities and employee productivity.
• Help drive cloud-first initiatives with best-of-breed industry providers such as GCP, AWS, and Azure.
• Identifies and requests changes that impact the enterprise; understands the change management process, risk assessments, and risk mitigation for each change; plans, briefs, and implements the change.

You have:

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience in a CloudOps, DevOps, or similar role.
• 6+ years of experience in a DevOps or CloudOps role with 2+ years of management experience.
• Strong experience in one of the major public cloud providers (GCP, AWS, or Azure, with GCP being preferred).
• Strong leadership skills and a desire to mentor junior talent.
• Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
• Cloud certifications in GCP, AWS, or Azure are preferred.
• ITIL certification is preferred.

Benefits:

• Health: medical, dental, and vision

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.state, and local law.

Snowflake?　

Snowflakeはデータ革命の最前線に立ち、世界最高のデータとアプリケーションのプラットフォームの構築に取り組んでいます。私たちのミッションはデータサイロ化を解消して、「世界中のデータをモビライズすること」を目指しております。私たちと一緒に急成長していくデータの未来を一緒に築いていきましょう！

Professional Services team’ mission?　

日本のProfessional Servicesチームは、お客様にSnowflakeを最大限かつ最適に活用頂くために、テクニカルデリバリーを展開して頂くソリューションアーキテクト（Solutions Architect)を募集しています。このロールでは、特定のビジネス問題とSnowflakeのソリューションを結びつけ、その関連性とビジョンをさまざまな技術および経営層のオーディエンスに伝える洞察力

が求められています。

私たちは、データプラットフォームを有しているお客様のさまざまな課題を解決し、改革するパッションを持ち、絶えず進化するデータとアナリティクスの技術について最新情報を把握し、お客様をリードしていける人材を求めています。

Your impact:

• Snowflakeのあらゆる側面における技術的な専門家として活動します。
• お客様自身でSnowflakeの機能を正しく理解し更に拡張して使って頂けるように、ナレッジの共有を含めベストプラクティスに沿ってSnowflakeをデプロイします。
• 顧客と直接手を動かしながら、Snowflakeテクノロジーの実装に関するベストプラクティスを実証し、伝えます。
• 競合他社や補完的な技術やベンダーについての深い理解を持ち、それらとの関係においてSnowflakeをどのように位置づけるかを理解しています。
• システムインテグレータのコンサルタントと協力して、顧客環境でSnowflakeを成功裏に位置付けて展開するための深い技術レベルで作業します。
• 顧客固有の技術的な課題の解決方法に関する指針を提供します。
• プロフェッショナルサービスチームの他のメンバーが専門知識を開発するのをサポートします。
• 製品管理、エンジニアリング、マーケティングと連携して、Snowflakeの製品とマーケティングを継続的に改善します。

Who you are:

• 顧客とのプリセールスまたはポストセールスの技術的な役割での最低8~10年以上の経験 
• 顧客のニーズを的確にとらえ、自らプロジェクトの進め方を提案・推進することができる能力
• テクニカルかつエグゼクティブ層の顧客に対して優れたプレゼンテーションやデモを行える能力
• ETLからデータプラットフォームの設計、BIおよび分析ツールまでの完全なデータ分析スタックとワークフローの理解
• データベース、データウェアハウス、データ処理に関する設計、実装スキル
• SQLおよびSQLアナリティクスの豊富な実務経験
• 大規模なデータベーステクノロジー（Netezza、Exadata、Teradata、Greenplumなど）の豊富な知識と経験
• Python、Ruby、Perl、Bashなどのスクリプトの経験
• 顧客と現地で作業するための能力と柔軟性。必要に応じて出張が可能であること。

Nice to Have:

• 大規模データ処理ツール（例：Spark、Hadoop、HBase）の経験と知識
• 一般的なBIやデータ探索ツール（例：Microstrategy、Business Objects、Tableau）についての理解と経験
• カスタムおよびパッケージ化されたツールを使用したETLパイプラインの実装経験
• 大規模インフラストラクチャー・サービス・プラットフォーム（例：Amazon AWS、Microsoft Azure、Google Cloud Platformなど）の経験と理解
• カスタムおよびパッケージ化されたツールを使用したETLパイプラインの実装経験
• AWSサービスの使用経験（S3、Kinesis、Elastic MapReduce、Data Pipelineなど）
• データ移行プロジェクトの実施経験
• データ分析プラットフォームでのAI/MLの設計/実装経験

Japan Benefits(一部)

• Free lunch at office
• 401K（企業型確定拠出年金）
• RSU
• Phone & Gym reimbursement
• Paid Parental Leave 
• 3 day Summer Vacation & 5 day Year-end Holidays 

WHY JOIN OUR PROFESSIONAL SERVICES TEAM AT SNOWFLAKE: 

• 真に革新的なソフトウェア製品に携わるまたとない機会
• グローバルタレントと共に、最先端のデータウェアハウス・テクノロジーをユニークかつ実践的に経験できる。
• 業界を変えるイニシアチブを開発し、リードし、実行する
• ベストから学ぶ！献身的で経験豊富なプロフェッショナルチームに参加
  
  

スノーフレークは急成長しており、成長を可能にし、加速させるためにチームの規模を拡大しています。スノーフレークでは、当社の価値観を共有し、通常の考え方に挑戦し、イノベーションのペースを押し上げながら、自分自身とスノーフレークの未来を築いていける人材を求めています。