Operations Manager Remote Jobs

121 Results

1d

Senior Manager Finance & Operations

EmergentNew York, NY, USA, Remote
c++

Emergent is hiring a Remote Senior Manager Finance & Operations

Company Description

Location: New York, Washington DC or Miami preferred; other locations in the US EST time zone considered

Forests are crucial to all life on Earth.  They capture and store carbon and are one of the most promising, largescale, and cost-effective opportunities to combat climate change.  Rainforests also sustain rainfalls, food supply, vital ecosystems, and livelihoods for over a billion people.  Protecting them is not just a moral imperative, it is essential for a stable, prosperous, and sustainable future for us all. As the COVID-19 crisis highlights, we live in a fragile and interconnected world where sustainability cannot be taken for granted.

There is increasing recognition of the urgency of climate change.  The Paris Agreement in 2015 committed governments to keep the increase in global average temperature to well below 2 °C above pre-industrial levels.  Over 1,500 major corporations have committed to climate neutrality, and over 40 countries have implemented some form of carbon pricing scheme.  After two decades of putting necessary, effective, high integrity standards and market mechanisms in place, Emergent has the historic opportunity to channel this momentum to solving the deforestation crisis.

Emergent helps safeguard the world’s tropical forests by building a global market for forest carbon credits.  Countries generate these credits by reducing deforestation and tropical deforestation (called “REDD+”).  For forest countries, Emergent provides a guaranteed source of demand by facilitating access to a range of high-volume buyers, backed by a purchase guarantee from donors, giving countries the certainty needed to make investments in forest protection and chart a new course.  For buyers, Emergent provides access to the highest quality REDD+ credits, enabling them to meet their climate neutrality goals.

Emergent is currently grant-funded but will become self-sufficient through transaction fees as volumes build.

Job Description

Reporting to the Chief Finance and Operations Officer (CFOO), the Senior Manager, Finance & Operations will lead on finance and accounting for this dynamic startup.  They will be expected to exercise a high degree of autonomy and take on significant responsibility. An ideal candidate will have a recognized accounting qualification and broad experience in non-profit finance/accounting.  Experience in human resources (HR) and non-profit operations management would be a significant advantage.  Although the primary focus of the role is accounting and finance, willingness to flex into other areas, if necessary, with specialist external support, will be essential.  Under the guidance and oversight of the CFOO, we expect that the role holder will need to build a small team to support them as Emergent grows.

Emergent is a US-registered 501(c)(4) non-profit, so the primary responsibilities of this role will relate to the financial management of that entity, including those involving third parties.  About half of the Emergent team is based in Spain, including the Executive Director.  They are employed through a separate legal entity, and this role will include responsibility for the financial management of that entity, working with a local law firm via an outsourced service contract.

Primary: Accounting

  • Manage accounts payable and receivable, ensuring costs are appropriately documented and approved, records kept and payments made efficiently.
  • Manage accounting schedules, and prepare and enter month end closing entries, including allocation of costs and recognition of revenue.
  • Support the annual audit and preparation of Emergent tax forms and filings.
  • Prepare and upload payroll, tax, and benefits payments and serve as the primary point of contact for offices in the US and Spain

Primary:  Internal financial management

  • Track Emergent’s operating budget, including preparation of monthly financial reports.
  • Work with the executive team and board to communicate organisational financial performance, risks and recommendations.
  • Establish and lead planning, budgeting and forecasting processes for Emergent.

Primary:  Compliance. 

Emergent is principally funded by a grant from the Norwegian government and receives other funding from the U.S. Department of State and other private donors.  The holder of this role will be asked to take the day-to-day lead in building and leading that capacity in-house, in terms of identifying compliance requirements and establishing appropriate processes and policies to meet them.

Secondary:  Operations and HR

Supporting the CFOO in a range of functions for Emergent, working with specialist providers where necessary.  This includes procurement, office management, IT, corporate policies, organizational performance management, managing compensation and benefits, learning & development, and others.

Qualifications

  • A recognized US accounting qualification with ongoing experience of US GAAP.
  • 8-10 years’ experience in non-profit operations management, including finance and accounting, human resources, grant/contract management and business operations.
  • Detail-oriented, and able to deliver consistently high levels of efficiency and follow-through.
  • Ability to systematise and to process large volumes of information.
  • Excellent interpersonal, presentation, and communication skills, especially in communicating complex financial information to management teams and boards.
  • Ability to thrive within an entrepreneurial, small team start-up environment. 
  • Decisiveness and good judgement.
  • Proven ability to build and lead a team.
  • Proven aptitude to manage multiple projects and competing priorities.

Additional Information

Applicants must have work authorization in the US.

Emergent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local or other applicable laws.

Please include your cover letter and resume as a single PDF document when applying.

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2d

Crypto Operations Senior Manager, Cash App

SquareSan Francisco, CA, Remote
Designmobile

Square is hiring a Remote Crypto Operations Senior Manager, Cash App

Company Description

Cash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.

Loved by customers and pop culture, we’ve consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world’s relationship with money by making it universally accessible.

We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.

Interested in learning more?

Job Description

The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders.  You are a seasoned leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our bitcoin business in multiple critical areas including liquidity management, trading, and custody / cold storage. In addition you will be responsible for helping to identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:

You Will:

  • Support the Crypto business on a day-to-day basis ensuring faster and more efficient operations including critical functions:  trading, custody / cold storage and partnerships 

  • Optimize strategic Crypto partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.

  • Help manage custody / cold storage while mitigating security and financial risks. 

  • Drive financial performance of our rapidly scaling crypto business, which includes forging new revenue lines

  • Collaborate with partners —both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance in line with commercials

  • Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support, data science and risk operations

  • Leverage and analyze multiple sources of data to inform business decision making and optimizations

  • Drive operational efficiency with measurable outcomes 

Qualifications

You have:

  • 10+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company.  Entrepreneurial drive is key.

  • 3-5+ years of Bitcoin knowledge or experience is a strong plus 

  • Solid understanding of the financial services industry and its current evolution

  • Experience with developing a rapidly scaling business and related operation

  • Experience with trading operations & asset custody

  • Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements

  • Utilizing influence to drive outcomes with internal & external stakeholders. 

  • Experience with developing new revenue streams and negotiating commercial agreements

#LI-MS1

Additional Information

Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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4d

Content Operations Manager

B2Bslackc++

TechnologyAdvice is hiring a Remote Content Operations Manager

Available for the following locations:Remote| Nashville, TN | Louisville, KY

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. 

Established in 2006 out of our founder’s dorm room, we continue to expand our business. In 2021 we acquired TechRepublic, and in 2020, we acquired QuinStreet B2B, both leading resources for IT and business decision makers. These critical acquisitions included global teams of dynamic technology and media professionals to enhance our presences in the US, the UK, Singapore, and Australia. We now have more than 20 digital media brands and over 500 global team members, representing 12 languages.

Listed on the Inc. 5000 list of America’s Fastest-Growing Private Companies five times and a five-time recipient of the annual Tennessee Top Workplaces awards, we take both our growth and employee engagement seriously. We work hard each day, but we know how to have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. 

 

The Opportunity…

We’re looking for a Content Operations Manager to champion the highest quality standards for implementation across our portfolio of digital media brands.

As a fast-paced media organization, with over 20 unique brands and a wide range of monetization flows, part of the Content team’s mission is to provide a consistent, clear and helpful user experience for B2B professionals. 

As the Content Operations Manager, you collaborate with Sales, Marketing, Audience Development and Creative teams to coordinate optimizations relating to SEO, monetization and user experience. You are the ultimate arbiter of the best implementation of content across our brands, guided by performance data and continuous feedback from all stakeholders. This is a floating role, with regular opportunity for cross-team collaboration and problem solving.


How You'll Contribute… 

  • Serve as liaison between managing editors and stakeholders from Sales, Marketing, Monetization, SEO, Audience Analytics, Ad Operations and Creative
  • Ensure consistent application of best practices across 20+ publications, covering SEO, monetization, page layout and navigation
  • Safeguard the ideal user experience for B2B professionals researching technology solutions
  • Develop mastery of TechnologyAdvice product offerings, target audiences and technology purchasing processes, and serve as educational resource for writers and editors 


What You Bring…

  • 2+ year of experience in project management, 
  • Experience with a specialism in editorial, digital content or marketing (e.g. writing, visual creative, editing etc.)
  • Proven experience with cross-team collaboration
  • Superlative communication skills
  • A superlative eye for detail and relentlessly high standards of quality
  • Passion for technology and process efficiencies
  • High levels of energy and intrinsic motivation
  • Performance data analysis and interpretation

 

Why You Want Us...

  • Remote/hybrid/in-office work options
  • Comprehensive health insurance (medical, dental, vision, life and disability)
  • 401(k) retirement plan with company match
  • Flexible PTO, take time off when you need it!
  • Paid maternity and parental leave
  • MacBook Pro or PC laptop, your choice
  • Ongoing career development meetings
  • Fitness reimbursement
  • Subscription reimbursement to the Headspace App
  • Live and remote fitness classes offered 5 days a week
  • Bucket List Benefit: We financially help you check something off your bucket list
  • Monthly team outings and quarterly volunteer opportunities
  • Professional development opportunities and incentives
  • Beer on Fridays! It’s 5 O’Clock Somewhere… 
  • Milestone celebrations for birthdays, weddings, work achievements, and more
  • Coffee, snacks, ping pong, and catered lunches 4 days a week in office

 

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

 

We believe that our differences make us stronger and foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

 

Pre-employment screening required.

#LI-Remot

COVID-19 RESPONSE:
TechnologyAdvice is committed to the safety and wellness of each of our employees. In response to the COVID-19 Pandemic, we follow all CDC and local protocol.

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9d

Operations Manager

Umdasch GroupZion, 12th Floor, Plot # 273, Sector 10, Kopra, Kharghar, Navi Mumbai, Maharashtra, India, Remote
swift

Umdasch Group is hiring a Remote Operations Manager

Company Description


With more than 160 sales and logistics facilities in over 70 countries, highly efficient in-house production and more than 6,000 employees, the Doka Group is one of the world’s leading companies for developing, manufacturing and distributing modern system formwork technology. Our strong and effective sales organisation gives construction firms all over the world swift access to pathbreaking formwork solutions and services for all areas of cast-in-place building construction.

To continue building our high level of service for our customers, the Doka Group not only invests in its employees’ professional and personal career development but also sets great store by foresighted personnel planning. 

Job Description

As Manager - Operations Doka India you are managing the company operations as well as coordinating and supervising country logistics. You will be reporting directly to the Head of Finance & Controlling. In your role as Manager Operations, you will ensure a smooth operation and continuous productivity improvement within your area of responsibility. Your self-reflective personality & intercultural awareness will contribute to effective development of your employees in all areas. 

Your responsibilities include but are not limited to: 

Contract Management

  • To prepare all contractual documents (letters, endorsements etc.) for select major projects
  • To provide commercial and pragmatic approach to interlocutors (General Management, Project Management, Finance, and Legal) to draft contracts that best defend the interests of Doka.
  • To review and give feedback on the Contract / Purchase Order terms and condition received from customer, so that it reflects the best interest of Doka.
  • Review and give feedback on Rental and Buyback agreement to Sales Team so that it is in line with DOKA terms and conditions.
  • To ensure that contractual requirements (such as supply limit, time extensions, work variation order) are being complied by Customer as per Contractual agreement.
  • To anticipate events and conduct analysis of contractual risk.
  • To train sales and operations on the contractual agreement especially for complex and large projects.

Project Coordination

  • To ensure that obligations towards the customers / partners are respected and complied.
  • To organize documentation of each infrastructure project to ensure traceability of all correspondences.
  • Coordinate with Cross Functional Team to fulfill the requirement as per contractual agreement.

CMO

  • To ensure a timely supply of material to customers as per the requirements and contractual obligations.
  • To be responsible for smooth order delivery to the customer by leading the commercial team and ensuring all contractual obligations relating to material supply are adhered.
  • Ensure Material Planning File, Contractual documents are prepared and saved for each Project.
  • Comply with requirement of DOKA standard Processes of CMO.
  • Timely and accurate billing of all Rental and Sales business are happening as per contractual terms and condition.
  • Ensure advance communication to Yard Team for material preparation is done on time.
  • Monitor the actual projected revenue per month based on order in hand and material availability.
  • Ensure that necessary approval are taken for Credit Note, Free of Cost material supply.

Customer Complaint & Claim Management

  • To handle any claims, of an adverse nature or otherwise, that might arise from the customer.
  • Assess and determine the validity of Customer Claims for processing internally or denial communication to Customer.
  • Record and address Customer Complaint / Claim with corrective action to resolve the same.
  • Timely feedback to customer and internal stakeholder on each complaint / Claim.
  • Coordinate with responsible Internal Stake holders to resolve customer complaints or Customer Claims.
  • Conduct the Root Cause Analysis of each Complaint / Claim for Necessary Permanent Corrective Action.

Demand Planning

  • Ensure availability of materials on time & in full as per the customer orders.
  • Conduct S&OP meetings with Sales to understand the future requirements and forecast from the sales team.
  • Support Demand Planner for Material Planning as per Project Forecast.
  • Coordinate with Regional Planner, DC's and Other Country to expedite the shipment or Logistical issues
  • Monitor and optimize stock levels for all Doka items to ensure availability at lowest possible costs and inventory level as per Budget.
  • Ensure Orders are released and approved on timely manner as per authority levels.
  • Release Non Moving material within Region after analysis and discussion with internal stakeholder.
  • Coordinate with Engineering for alternate material in case of Shortage / Long Lead Time / Material available in Stock.

Procurement

  • Development of supply management plans that effectively address all aspects of supply management (including staffing, systems, sourcing strategy, and cost savings strategies).
  • Development of applicable inquiry and award documents for projects, based on the scope of work and requirements.
  • Process optimization.
  • Fulfillment of supply requirements during project performance.
  • Assure adequate protection of the company against potential supplier claims.
  • Problem identification, status reporting and corrective action.

Quality Assurance

  • Be responsible for quality assurance processes of incoming goods into the yard and supervise staff members responsible for material inspection from a functional perspective.
  • You are responsible for all checking and follow-up on the materials production timelines.
  • You ensure the local parts adhere to the global Doka quality & commercial guidelines including QHSE procedures.
  • You are responsible for the workflow management on daily basis while meeting tight deadlines.
  • You manage customer complaints on the quality of materials and communicate it back to the supplier for improvement.
  • Audit of existing suppliers and make decisions about their quality capability.
  • You provide recommendation of the quality and pricing of suppliers.

Yard Operations:

  • To ensure that yard operations KPIs and processes are being executed as per Doka standards. 

People

  • To coach, mentor, develop, and manage India operations team
  • To plan and optimize cost related to staff, material, and service 

Team

The role will have the following team Members reporting into it

  • Commercial Team: The complete commercial team will be the responsibility of this role with the team directly reporting into the role.
  • Demand Planner
  • Procurement & Quality Assurance
  • Yard team: The entire yard team will report to Yard-Incarge who inturn reports into this role.

The role reports to Head of Finance & Controlling, Doka India.

Qualifications

  • Proven management experience in Supply Chain, Logistics and Yard Operations, preferably within MNC
  • Construction Industry background would be major benefit
  • Degree in Logistics, Operations Management, MBA preferred 
  • Outstanding leadership skills, intercultural awareness, self-reflective personality
  • Proven track record in leading and developing teams
  • Strong analytical skills, technical proficiency and effective problem solving skills
  • Hands-on mentality and engaging personality

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11d

Manager, Ticket Operations

CF Montréal4750 Rue Sherbrooke E, Montréal, QC H1V 3S8, Canada, Remote
Bachelor's degree5 years of experience

CF Montréal is hiring a Remote Manager, Ticket Operations

Company Description

DESCRIPTION OF THE ORGANIZATION                                                                             Founded in 1992, CF Montreal is a Canadian soccer team. Evolving through the years, the club is now a franchise of the Major League Soccer (MLS), the elite league in Canada and the United States. With over 110 permanent employees and over 300 during the game season, the CF Montréal is a forerunner in the Canadian soccer scene. CF Montréal is a dynamic and passionate team working in a stimulating and innovative environment! Are you an ambitious person who wants to help build the new face of professional soccer in Montreal and Quebec? Join our team now!

 

A PROFESSIONAL SPORTS CLUB, BUT MORE!           

The professional sports industry requires flexibility, dedication, energy and passion. We know this, and that's why we care about the well-being and health of our employees. We offer several competitive benefits, such as:

  • Comprehensive group insurance with life, medical, dental and EAP coverage, with individual and family options;
  • Employer contribution to registered retirement savings plan;
  • Two weeks of recovery time during the holiday season;
  • Free products from the Club and our various partners and discounts all year round;
  •  A pair of season tickets;
  • A free membership to the Econofitness wellness centers;
  • The opportunity to experience emotional moments;
  • An inclusive and family-oriented corporate culture with several social events per year;
  • A hybrid work format (telecommuting and in-person);
  • Continuous training.

Your eyes are already sparkling, wait until you see what the position below!

Job Description

MISSION                                                                                                                  

Reporting to the Ticket Sales and Services Director, the Manager, Ticket Operations is responsible for all technical and analytical aspects of the systems supporting the ticketing, such as the computer system and the sale of tickets. In addition, the Manager must ensure sound management of the department and act as a resource person for all ticket operations..

MAIN RESPONSABILTIES                                                                                        

  • Manage the ticketing department and its computer system;
  • Support the sales team by producing and analyzing various reports;
  • Ensure the preparation, sale and execution of events;
  • Supervise, advise and manage the employees of the department;
  • Ensure relationship and communication with internal partners and suppliers;
  • Promote a customer service approach; 
  • Coordinate and supervise ticketing activities on home game days;
  • Establish and monitor budgets;
  • Optimize department operations;
  • Act as a resource person in problem solving;
  • Perform all other related duties.

Qualifications

  • The personality! Creative, innovative, proactive, natural leader, open-minded, with good interpersonal skills, strong analytical skills and a business vision.
  • Bachelor's degree in management, business administration or other related field;
  • 5 years of experience in the field of event management, ticketing activities or equivalent; 
  • Demonstrated experience in customer service management
  • Ability to manage several projects at the same time, independently and to work under pressure with tight deadlines;
  • Mastery of various customer database management and business intelligence software;
  • Fluency in French and English, both written and spoken;
  • Excellent knowledge of the Microsoft 365 suite, Microsoft Excel expertise.

Additional Information

The Club de Foot Montréal thanks all those who have expressed an interest in applying. However, only those applicants who are selected will be contacted. CF Montréal's values and mission are equity, diversity and inclusion. Interculturalism defines not only our sport, but our Club. We are committed to applying these principles in our recruitment processes and in our work environment. If you have any questions regarding the actions taken by the CF Montréal, please do not hesitate to contact us.

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Priority VA is hiring a Remote Full-Time Operations Manager for Subscription Based Company

Do you know what it takes to manage projects, relationships, and operations? What about being the liaison between departments? This high-performing, fast-growing organization is all about business, and all about getting it done right. But the health and wellbeing of this team is every bit as important.

This is a subscription-based company that is fast-paced, and growing with new products. We need an operations expert who thrives on organization and keeping all the balls in the air.  

If this sounds like your kind of opportunity, read on to learn more:

Responsibilities include (but are not limited to)

  • Proactively and purposefully owning internal and external relationships   
  • Facilitating communication throughout the organization
  • Managing all projects 
  • Managing budgets
  • Taking ownership of things that the CEO is currently doing so that she can focus on being the visionary
  • Collaborating with the leadership team
  • Defining and managing KPIs, strategies, SOPs
  • Managing the team

Ideal Teammate:

  • Experienced in project management, relationship management, and operations
  • Bring forward-thinking ideas to projects and new initiatives
  • Support the initiation and creation of new SOPs and KPIs 
  • Takes initiative for professional development
  • Maintains a sense of professionalism at all times
  • Possess a high level of discernment & emotional intelligence
  • Able to challenge/push back in a healthy, productive way
  • Timeline management and communication is second nature
  • Driven, and has a greater purpose
  • Exceptionally organized 
  • Skilled in providing summaries and facts
  • Tenacious personality with high integrity and high standards   

Deal Breakers:

  • You can’t read the room
  • You aren’t interested in developing people
  • You aren’t to see the big picture and also see the details
  • You aren’t able to effectively communicate
  • You are unable to handle a lot of duties at once
  • You require micromanaging
  • You aren’t proactive 
  • You take things personally

Tech Stack and Fluencies

  • MAC OS and Apple iOS-based
  • Basecamp
  • Email and Text Message fluencies
  • Dropbox
  • Helpscout
  • Shopify (will train)

Benefits

  • Salary range: $80-90k annual salary
  • Medical, Dental, 401k with employer match 
  • PTO 
  • Paid Holidays (15 observed per year)
  • Pay rates are reviewed annually after the first 6-month review 
  • Eligible employees may receive bonuses

The role requires3 years of Operations experience. This client is located in Georgia. The perfect candidate is located in the North Atlanta, GA area, but will consider candidates in the Eastern time zone or available to work ET hours of 8am-4pm. 

We want our right fit to start as soon as possible, but we will spend the necessary time to make sure it’s a great match for everyone. We move as fast as you do. 

We can’t wait to meet you!

 

#LI-Remote

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11d

Operations Manager

Zencity600 W Cermak Rd, Chicago, IL 60616, USA, Remote

Zencity is hiring a Remote Operations Manager

Company Description

Zencity is a next-gen residential hospitality company creating authentic living experiences for travelers and thriving communities for renters. With Zencity, you get apartment-style suites maintained to hotel standards in cool and convenient neighborhoods. Long stay or short trip, business or pleasure, Zencity puts you where you want to be, and gives you the space to enjoy it.

Job Description

The Operations Manager in is a critical role to delivering the best possible guest experience in our high priority Zencity markets. You will remotely co-manage our Field Operations teams in Chicago, St. Louis, and Kansas City including: leading a team of 15+ field staff in each city, building a culture of excellence (and fun), and ensuring each unit is 100% ready for Zencity guests.

Responsibilities

  • Set tactical priorities for our Field Operations teams including identifying areas for improvement, drafting work plan for the teams, delivering updates, and supporting senior leadership
  • Deliver ongoing training and feedback to staff including briefing teams on how to use tools, follow processes, and improve performance
  • Monitor progress of daily Field Operations activities to ensure timely completion of all tasks
  • Be available and responsive to Field Operations team member questions and concerns
  • Monitor quality control of our units by analyzing guest satisfaction data, scheduling inspections, scoring turnovers, and preventing any issues from adversely impacting the guest experience
  • Schedule repairs and maintenance of units, minimize disruption of the guest experience, and confirm units are 100% after completing maintenance
  • Ensure proper execution of safety and security protocols with the Field Operations teams including key management/access codes to each unit, key distribution, and supporting seamless guest check-ins
  • Manage supplies inventory by ordering supplies up to par
  • Support ongoing enterprise analytics and KPI tracking across functions

Qualifications

What You Offer

  • 3+ years of professional services and/or operations management experience
  • Proven track record of managing high-performing teams
  • Highly driven and results-oriented; proven problem solving ability
  • Excellent organizational and both written and verbal communication skills
  • Strong proficiency in Microsoft Office (especially Excel) and Google Suite
  • Willing to work flexible days and hours including weekends

Additional Information

What Zencity Offers

  • Competitive salary ($50k - $70k)
  • Medical, Dental, Vision insurance
  • Unlimited PTO
  • Remote work
  • Highly collaborative team
  • Dynamic work environment in a progressive start-up culture
  • Advancement opportunities – we want you to grow with us!

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

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HealthCare, Inc. is hiring a Remote Project Manager, Sales Operations

This position is within our Sales Operations department. The Project Manager works closely with the internal sales team, internal product/technology teams, and external vendors to keep deadlines and deliverables on track for the lifecycle of the project. Effectively acting as the internal cheerleader for the team. The projects can range from small enhancements, lasting a few weeks, to larger enhancements that run over the course of several months, including CRM experience changes, business reporting, lead and dialing platform updates.

Key Responsibilities:

 

  • Devising a project plan that matches the goals, objectives and needs of the business
  • Ensure that all projects are delivered on-time and within scope
  • Manage the relationship with the sales team and all stakeholders / third parties / vendors
  • Develop relationships with the team to deploy resources appropriately
  • Manage projects across the streams
  • Deliver and create status reports and project plans using Confluence
  • Coordinate change management controls on an as needed basis
  • Quarterback releases through the project cycle while handling escalations on an as needed basis
    Become a subject matter expert on all sales tools/technologies

What you need to be successful:

  • 3+ years of project management experience in a fast-paced environment
  • Experience collaborating cross-functionally with different business stakeholders and team members
  • Prior experience with Jira and Confluence
  • Deductive reasoning/Critical Thinking Skills
  • Be proactive and anticipate needs before an emergency erupts
  • Analytical skills
  • Must be able to manage up, down and sideways
  • Needs to be a good team builder. A strong person who provides the substance that holds the team together in common purpose toward the right objective
  • Ability to challenge, inspire, enable, model and encourage the team
  • Ability to communicate with people at all levels. Clear communication about responsibility, goals, performance, expectations, and feedback
  • Task delegation - should be able to judge your team members’ skills and assign the tasks in accordance with their strengths
  • Good organization as well as solving problems under pressure

What we would LOVE to see!

  • IT project management experience
  • Project Management experience that touched a sales center
  • Experience in an Agile/Scrum environment

 

The Perks

  • Medical, dental, and vision with 100% company paid premiums for the employee
  • Up to 15 days of paid time off
  • 10 company observed holidays with an additional 3 floating holidays
  • Annual learning and development stipend
  • 8 weeks of paid parental leave
  • EAP services
  • 401k plan with company match
  • Most importantly, an inclusive company culture established by an incredible team!

Get to Know Us!

https://www.healthcare.com/

linkedin.com/company/healthcare-com

We celebrate diversity, and we’re committed to providing an inclusive work environment. This means our hiring and employment decisions are based on qualifications, merit, and business need.

We’re proud to be an equal opportunity employer.

If you need assistance or an accommodation due to a disability, please contact us at careers@healthcare.com.

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Square is hiring a Remote Senior Manager, Industry Relations & Operations

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

As Senior Manager, Industry Relations and Operations you will support one of Square's most important assets in delivering meaningful and unique value to our Sellers - our strategic operations and the industry relationships with payment networks, banks, and the ecosystem are critical to Square's money movement and new product development. 

You will help adapt and evolve relationships and our operations to reflect Square's increasing role in a complex and imbalanced industry. From commercial relationships and agreements to program management, your role will be to support Square's Industry Relations and Operations agenda and help Square grow and adapt to the dynamic landscape of the industry in which we operate. Reporting to the Head of Industry Relations, Payment and Operations-  Canada (based in Toronto), this role can be based anywhere in Canada. 

You will:

  • Support the payments and financial services teams to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure to grow Square's business and ensure resiliency

  • Work with industry partners and suppliers on scoping and implementing new features and strengthening commercial, strategic, and processing operations

  • Program manage externally, driving analysis and discussion with card networks, banks, industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

  • Creatively identify new sources of information, data, and industry intelligence to enable opportunities for Square to serve Sellers in new and better ways

  • Partner with Counsel, Compliance, Developers, Finance, Hardware, Marketing, Partnerships, Product, Sales and external businesses, vendors, and industry leaders to better develop Square's go-to market delivery and strategy.

Qualifications

You have:

  • Demonstrated experience working within financial technology or payments with high-growth technology and small businesses

  • Dexterity and appetite to straddle the roles of relationship manager, program manager, and analytics manager, interrogating new payment network rules, contract changes, and working with banks, network partners, and vendors

  • Interest in lobbying for small business and technology in the payments landscape in Canada and internationally

  • Experience working with important payments industry partners such as global and domestic card networks, acquirers, payment facilitators

  • The ability to make arguments supporting Square's position is shown through relationship building, presentation, and negotiation

  • The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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12d

Assistant Manager - Operations

WNS Global ServicesShree Niketan, Opp. St. Andrew's Church, Canada Corner, Nashik, Nashik, Maharashtra, India, Remote

WNS Global Services is hiring a Remote Assistant Manager - Operations

Company Description

WNS Limited is a global business process management company serving the travel, banking, financial services, insurance, healthcare, utilities, retail and consumer product industries. The company operates in two segments, WNS Global services BPM and WNS Auto Claims BPM. It is headquartered in Mumbai, India.

Job Description

Preferred Experience
4+ years’ experience in BSFI/Healthcare Claims Operations Management


Requirements of Position
Hire, train, schedule and manage employees in daily tasks

Oversee daily activities, such as staffing, scheduling, and customer relations. 

Manage inventory and other operational functions
Develop strategies for better workplace efficiency and goal achievement
Liaise between managers and employees


Responsibilities of Position
Excellent verbal communication, and the ability to convey information clearly and effectively
Great interpersonal skills and customer service
Quick decision-making and problem-solving abilities
Excellent time management, Responsible, goal oriented and organized
Strong attention to detail and ability to multitask
Confident, proactive and willing to take on challenges
Great listening skills and able to take direction from individuals in higher-level positions
Stable work history, Must be self-motivated and possess the desire for self-development

 

Qualifications

Graduate/Post Graduate

Additional Information

Candidate must be ready to work in flexible shifts

Candidate must clear Drug test as per client requirement

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AIT Worldwide Logistics is hiring a Remote Linehaul Operations Manager

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening andcreative thinkingare a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America’s Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview:

The Linehaul Operations Manager will be responsible for managing assigned Linehaul operations, analyzing mainline and satellite operations to minimize linehaul costs. This person will also schedule and plans to maximize capacity, minimize partial trailer loads, and ensure service integrity for assigned areas. This person will manage and coordinate the activates of the Linehaul Supervisors and department, while also managing supervisor’s performance and training to maximize effective utilization of resources and to ensure customer satisfaction. Proactive initiative is required to increase and sustain carrier capacity to support the budgeted growth of the road product.

What You Will Be Doing Day-to-Day:

  • Design lanes to optimize freight flow and load factor in the truck network
  • Create Linehaul schedules utilizing Asset Carriers and owner operators for on time departure and arrival
  • Measure and monitor performance metrics for carriers
  • Drive strategic procurement goals to achieve throughout the year for asset-based carriers
  • Hold Quarterly Business Review with carriers and Owner Operators
  • Identify opportunities within Truck Network to reduce expenses
  • Daily communication with station managers to identify and schedule open loads and protect service.
  • Identify opportunities within Truck Network to reduce costs while improving service.
  • Staying up to date on trucking industry market fluctuations to aid with rate negotiations
  • Exhibits strong ability to negotiate carrier rates to maintain account profitability goals
  • Weekly coordination with accounting department to process payments for vendors timely and accurately
  • Excellent influencing skills: Ability to build strong business partnerships both internally and externally
  • Other duties and responsibilities will be assigned as business demands deem necessary

What We Look for in Teammates:

  • A team player who works well with others – being respectful to our teammates is a Core Value.
  • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
  • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
  • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:

  • Bachelor’s degree in related field or demonstrated experience required.
  • 10+ years of overall experience in the freight forwarding.
  • 1-3 years of operations supervisory experience and managing a team preferred.
  • Knowledge of AS400 required.
  • Ability to problem solve and be solution oriented.
  • Excellent organization and time management skills.
  • Excellent communication skills both written and oral with the ability to communicate to employees and upper management levels.

What AIT Can Offer You:

  • Growing company with a record year in performance that continues to scale!
  • Opportunity to drive significant changes with an ability to make an impact across the organization
  • Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
  • Laid-back and open-door work environment
  • High Performance culture with a focus on a growth mindset where continuous improvement is embraced
  • Opportunity for advancement
  • Competitive compensation package
  • Full line-up of benefits
  • Tuition assistance
  • Volunteer program – it’s also a Core Value – we actively engage in our communities!

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careers@aitworldwide.com.

 

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Privia Health is hiring a Remote Risk Adjustment Operations Manager

Company Description

Privia Health elevates the patient-provider relationship by delivering tools, talent, and technology built to transform healthcare. Our proven, physician-focused platform is designed to reduce unnecessary costs, achieve better outcomes, and improve patient health and provider well-being.

Job Description

Title: Risk Adjustment Operations Manager

Employment Type: FTE

Exemption Status: Exempt

Location: Remote

Overview of the Role:

The Manager, Risk Adjustment Operations is responsible for supporting the growth and improvement of Privia Health’s national risk adjustment (RA) capabilities, including training, education, concurrent coding, and other operational programs. The Manager will develop and enhance the educational program necessary to support value based care initiatives impacting Medicare Shared Savings Programs, Medicare Advantage and ACO contracts.  This individual will work in a matrixed organization to deliver complex ideas, support various key stakeholders, and assist with executing new risk adjustment initiatives. They will work closely with multiple markets to build operational action plans and execute to goals, integrating with other relevant teams, such as Population Health, Analytics, and Performance.

The ideal candidate is an expert in coding compliance, knows how to develop strong relationships with internal business partners, and effectively manage business optimization processes to lead a successful team. You will enjoy the flexibility to telecommute.  If you are a self starter and driven to succeed, I encourage you to apply.

Primary Job Duties: 

  • Be a partner for strategic innovation, helping key stakeholders understand roadmaps for improvements relating to coding and documentation 

  • Support big-picture thinking to focus business process to improve efficiencies and accuracy relating to risk adjustment

  • Work with market leaders to understand their unique challenges then develop actionable work plans to implement resolutions

  • Work with analytics, clinical operations, and performance consultants to understand performance at a National, Market, physician practice, and provider level to identify opportunities for improvement

  • Assist in collaborating with cross functional teams to develop and execute communication plans impacting risk adjustment program operations 

  • Act as the internal subject matter expert and escalation point for risk adjustment capabilities for market teams and providers 

  • Utilize data analysis for developing ideas, programs and projects

  • Manage a team of in-market risk adjustment educators conducting activities geared towards improving healthcare outcomes

  • Ensure HCC Concurrent Coding and Training programs are operating effectively and efficiently

  • Develop and maintain compliant, centralized training materials, such as webinars, recorded trainings, to support providers and their staff in coding and documentation

  • Implement risk adjustment programs in new markets as needed

  • Review and sign-off on all third party developed guidelines 

  • Work effectively with physicians, Non-physician practitioners (NPP), practice staff, health plan/other external parties and Privia multidisciplinary teams

  • Support RA Educators with ad hoc provider risk adjustment audits

  • Accurately follow documentation and coding guidelines and legal requirements to ensure compliance with federal and state regulatory bodies

  • Assist with risk adjustment vendor oversight

  • Perform other related duties, which may be inclusive, but not listed in the job description

  • Travel as needed 25% of the time

Minimum Qualifications:

  • Certified Professional Coder (CPC) required; Certified Risk Adjustment Coder (CRC) preferred 

  • 7-10 years’ experience coding ICD-10-CM; Previous experience with Risk Adjustment training

  • Expert Knowledge of Federal laws and regulations, including NCDs and LCDs affecting risk adjustment documentation and coding compliance

  • Extensive knowledge of documentation and coding guidelines established by the Center for Medicare and Medicaid Services (CMS) and the American Medical Association (AMA) for assignment of diagnostic and procedural codes

  • Knowledge of Health care insurance claims practice and compliance

  • Skilled with MS Office Suite, Electronic Medical Records, Encoder, Coding Clinic, Customer Relationship Management (CRM) or other software programs and internet based applications as needed

  • Maintain patient, team member and employer confidentiality; comply with all HIPAA regulations  

Interpersonal Skills & Attributes:

  • Able to have honest, difficult conversations with providers about diagnosis documentation and code assignment

  • Ability to communicate effectively, verbally and in writing

  • Establish and maintain effective working relationships with providers, management, clients and staff

  • Excellent interpersonal and presentation skills 

  • Express ideas clearly and effectively

  • Respond calmly and maturely in high pressure situations

  • Keep a positive attitude toward company, work, clients, management, and team members

  • Use a customer focused approach in dealing with conflict and resolution of problems

Additional Information

Physical Demands:

Category Two: Office Operational  

Definition: works constantly at a computer or other workstation and performs occasional moderate physical activities 

  • Ability to constantly remain in a stationary position

  • Ability to constantly operate a computer and other office productivity machinery, such as computer and printer

  • Ability to read and use close vision, including the ability to do so on a computer screen

  • Ability to frequently communicate and exchange information

  • Ability to frequently adjust focus

  • Ability to move about the office or other locations as needed

  • Ability to occasionally ascend/descend a ladder 

  • Ability to occasionally position self to maintain computers including under desks and in service closets

  • Ability to occasionally lift, push, or pull up to 25 pounds of equipment, usually in the form of boxes, equipment or other small packages

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

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13d

Legal Operations Manager

WishSan Francisco, CA, Remote
Designmobile

Wish is hiring a Remote Legal Operations Manager

Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

Wish is looking for an experienced Legal Operations Specialistor Legal Operations Manager to join our growing Legal team. You will manage and direct various parts of Wish Legal’s operations, data-management, vendor relationships, eDiscovery, budgeting, billing, and other functions, and also help develop and implement new tools and processes.

The ideal candidate is: tech savvy with a natural curiosity for learning new and improving on existing systems; comfortable helping with everything from corporate matters to litigation with a “no task too big or small” attitude; a team player with a good sense of humor.

What you'll do

* Manage Wish’s Legal operations, including assisting with law-firm relationships, insurance providers, internal stakeholders, and external vendors 

* Develop, implement, and manage various “knowledge management” tools, including eDiscovery, data-collection, eBilling, and contract-management systems 

* Assist with compiling, managing, and tracking the Legal team’s budget and billing (including, as necessary, interfacing with outside law firms, vendors, and other service providers)

* Gather information for litigation matters and other data-collection initiatives and coordinate with external eDiscovery providers 

* Support a wide range of cross-functional privacy and data protection initiatives, including design and implementation of tools, processes, and programs related to data mapping, data subject request fulfillment, and privacy-by-design.

* Design, build, and manage Legal processes to facilitate and scale support of the company’s Legal team and other operational teams, including Finance, HR, Engineering, and Product

*Provide project management for various Wish Legal projects and initiatives

* Schedule and coordinate internal Legal team meetings and events and the Company’s Board of Directors and Committee meetings

#LI-SH1

Qualifications

* 5+ years of combined paralegal, operations, or project management experience, preferably with at least 2 years within a technology company 

* Experience with technological systems and tools and comfort with data-collection and data-management processes is a plus 

* Flexible, independent, and forward thinking with a willingness to learn and engage in all aspects of the Legal team and business 

* Comfortable in a fast-paced environment with shifting priorities, juggling many matters at once, and pitching in on areas outside your expertise 

* Project-management capabilities, including the ability to plan, initiate, monitor and implement a strategy and execute projects that achieve strategic goals 

* Have a great sense of humor and don’t take yourself too seriously

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

loanDepot is hiring a Remote Information Security Operations Manager

Position at loanDepot

Position Summary:

Responsible forimplementing processes andanalyzingprojectsfordepartment effectivenessand compliance,gatheringKPI’sandreportingperformance,andcontributing toward Information Security objectives.Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

  • Manages quality assurance, change management,andoperationalsystem improvements.
  • Works with leadership team to ensure operational, administrative, and compliance functions are properly executed in accordancewithregulatory best practices.
  • Formulatesand forecastsannual operational objectivesand goals.
  • Supports stakeholders with training and awareness of services offered, reinforcing operations and processes between departments to ensure consistency and quality of standards.
  • Developsoperations programreporting, including Key Performance Indicators (KPIs).
  • Oversees and analyzes performance data andactivity reports, providingweeklyreporting.
  • Monitorschannels of communicationto measurechannel performance andeffectiveness.
  • Crisis communications and incident response management.
  • Solicitsstakeholderfeedbackregularlyand provides recommendations forprocess improvement.
  • Tracks issues and conflictsforescalationto leadershipand Subject Matter Experts (SMEs).
  • Identifies trends and opportunities to improveoperations.
  • Produces materials in a multitude of media (reports,dashboards,employee resources,HTML emails, etc.) and conceptualizes visuals based on requirements. 
  • Uses appropriate colors, fonts, layoutsand style guidebased on company’s brand guidelines. 
  • Manages multiple projects simultaneously and effectively prioritizes. 
  • Meets established deadlines and communicates any project delays. 
  • Proofreads work to ensure complete accuracy and professional presentation. 
  • Schedules and tracks projects to ensure timely completion within ourprojectmanagement tools. 
  • Performs other duties and projects as assigned. 

Requirements:

  • Minimumoffive(5) + years’businessand operationsexperience. 
  • Experience in the Mortgage industryand Information Security industrypreferred. 
  • Expertise inproject managementand data visualizationrequired. 
  • Provencrisis and conflict managementexperience required. 
  • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position. 
  • Excellent attention to detail and creativity. 
  • Strong ability to prioritize and a keen sense of urgency. 
  • Ability to work well in a team environment. 
  • Basic understanding ofinformationsecurity processes, policies,andprocedures. 
  • Familiarity withInformation Securitysoftware and technologies.
  • Experience working with Microsoft Office Suite.
  • Effective organizational and time management skills. 
  • Maintains professionalism in both written and verbal communications. 
  • Ability to make decisions that havehighimpact on the immediate work unit and cross functional departments. 
  • Ability to organize and prioritize work schedules on a short-term and long-term basis. 
  • Ability to work with little to no supervision while performing duties. 

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Context Travel is hiring a Remote Fulfillment Operations Manager/ Director (Remote)

Context is a mission-driven organization at the intersection of travel and education. For 18 years, Context exclusively ran scholar-led tours in over 60 destinations around the globe, led by MA- and Ph.D.-level experts that could go beneath the surface, diving deep into art, history, and culture.  In March 2020, in response to the pandemic, we pivoted with resounding success; we empowered our network of scholars to bring their curated content online to customers in lockdown around the globe. Thus was born Context Learning, our digital product line. 

Led by an all-star leadership team with venture-capital backing, Context is now rebuilding its traditional on-the-ground tours business while simultaneously scaling its virtual learning business. We believe we are positioned to offer a product that is unlike any other in the market — real-life experiences complemented by online education, blended into one comprehensive learning experience.

To meet the demands of our re-emerging travel business, Context is looking to hire aFulfillment Operations Manager/ Director.Your immediate focus in this role will be on assisting with the re-opening / re-launching of in-person travel experience in Context’s top destinations to ensure that our tours can run as designed within the new landscape of COVID restrictions and changes. As leader of the fulfillment operations team, you will help the company scale its internal operating processes and strategies to deliver a high-quality in-person customer experience as we grow back to our previous travel volume while maintaining our position as the preferred travel company to work with for expert guides all over the world - as reflected in both our customer NPS and feedback from experts.

To be successful in doing so, you'll need to be able to work independently as part of a remote and distributed team as well as have strong communication skills, attention to detail and a process-oriented mindset.  Experience traveling in Europe is a plus as is experience working in an e-commerce company.

This role is remote, reporting into the VP Operations + Experience.  Team members are distributed in Philadelphia, New York, Italy, and Mexico.  The preferred workday schedule will allow for some overlap between USA and EU teams, i.e. an 8 am start time for USA candidates and a 6 pm stop time for candidates in Europe. 

More about the role:

Responsibilities and Tasks

  • Tour Portfolio Product Management 
    • Develop and ensure compliance to standard operating procedures that must be followed on all product design, maintenance, and tools
    • Collaborate with Marketing and Portfolio teams on product launches and updates
    • Establish response SLAs for product questions and updates
  • Supply Chain
    • Design inventory drawdown strategies for top venues
    • Strategize on securing ticket and guide availability ahead of peak seasons
    • Build relationships with top venues to enable annual negotiations
    • Monitor guide supply across top international destinations
    • Mobilize cross-functional teams to solve supply issues
    • Create supply-induced contingency plans in highest priority destinations
  • People Management
    • Set performance goals and provide evaluative feedback for operational team
    • Foster a collaborative environment within a dispersed team across 3+ time zones

By the end of your first ~3 months, you will have acquired

  • Knowledge of our products and how they are created and fulfilled in our back-end system and sold on our website.
  • Understanding of our expert guide community and the key qualities of a Context expert
  • Familiarity with the top cities and top venues in our global network and travel trends
  • Mastery of our internal communication channels (Slack, Gmail, Zoom meetings, G-Docs)

More about you

The strongest candidates will have at least a bachelors' degree with a minimum of 5+ years of related work experience, preferably in the travel industry or e-commerce inventory management. If you love to travel and have a few stamps in your passport, this is a great role for you. You'll also need a passion for learning and for building and growing a business! Fluency in a second language (French, Spanish, Italian) is strongly preferred.

Day-to-day, you'll need to be able to:

  • Work in a fast-paced environment and contribute creatively to our growing team
  • Make data-driven decisions and recommendations to cross-functional teams,SQL strongly preferred; gSheets / Excel a must. 
  • Work on projects and initiatives involving colleagues across time zones, functions, and levels
  • Understand American business practices and communication styles as well as European norms
  • Understand our end-to-end process and its impact on the customer experience, expert experience, and internal process scalability 
  • Care about what motivates PEOPLE: we are a people-centric business connecting customers with our amazing experts across the globe

In terms of skills, that means: 

  • Written and Spoken Communication in English:  you write clear & succinct emails and Slack messages, you give clear instructions, recommendations and ask questions for clarification.
  • Empathy and relationship-building: you have a sincere interest in building connections with remotely located team members and experts and in understanding their work and needs.  You are outgoing and personable in your interactions.
  • Problem Solving:you are a systems thinker who looks for ways to improve and optimize your work for efficiency and quality control.
  • Attention to detail:you are careful and precise and value accuracy in your work

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19d

Success Operations Manager

Pearl CertificationAtlanta, GA Remote
tableausalesforce

Pearl Certification is hiring a Remote Success Operations Manager

Pearl’s mission is to make our global community a better place by giving homeowners the tools to improve their homes’ health, comfort, efficiency, resilience — and value. We are passionate about improving the performance of residential buildings as a way to improve people’s lives and reduce greenhouse gas emissions.

Pearl is a national start-up that certifies high-performing homes: homes with efficient heating and cooling, solar, smart home devices, resilient features and much more. Pearl’s certification drives demand for these improvements by capturing their value for resale and appraisal.

We are looking for a Success Operations Manager to join our dynamic, supportive team to work remotely from anywhere in the US. (We have been fully remote since our founding.)

As the Success Operations Manager, you will:

  • Determine process to get data to the success managers at a set cadence, in a manner that is digestible, and can be shared with customers
  • Determine protocol for sampling rates
  • Develop procedures for analyzing data to identify areas of opportunity for partners
  • Work with contractors to add to certifiable data to facilitate sales toward next tier
  • Manage customer relationships for up to 40 customer data points of contact. Includes tracking issues, training, and customer support.
  • Identify other process needs, and work with Director and VP of Success to create them
  • Get customers to sampling rate within 60/90 days of signing on as a new partner
  • Analyze customer data to identify opportunities to enhance the certifications, anomalies in their submissions, and other data analysis
  • Customize presentations for new customers to support success managers
  • Collect survey results, testimonials, and any identified issues and report to appropriate success manager
  • Manage any contests or other ongoing projects with partners, as requested by the success manager

What we’re looking for in a Success Operations Manager:

  • Authorization to legally work in the US
  • Attentive to detail
  • Team player
  • Excels in information analysis
  • Proficiency with excel/google sheets
  • Excellent time and resource management skills
  • Proficiency in Google Suite, Salesforce, Monday.com, Tableau, Recurly
  • Relationship management skills
  • Excellent written and verbal communication skills

Nice to have:

  • Previous startup experience
  • Experience in any of the following fields: home contracting, solar, energy efficiency, building performance, building science, HVAC

Why work at Pearl?

  • We offer great growth opportunities in a dynamic, growing startup
  • We are a mission-driven company, and we love what we do
  • Pearl’s company culture is centered around our core values, the first of which is equality between people. We value diversity, celebrate our differences, and learn from one another. Pearl is an equal opportunity employer, and candidates from all backgrounds and life experiences are encouraged to apply.
  • Our company culture is supportive, team-based, and fun
  • We are 100% remote - work where you feel comfortable

Compensation and Benefits:

  • Market salary based on experience and local conditions, in the range of $60k to $80k, plus stock options
  • Medical, vision and dental coverage provided for employees and their families, with optional upgrade coverage, where the employee covers only the difference in cost
  • Flexible spending and dependent care accounts, life insurance, cell phone service, and 401(k) with employer match up to 4%
  • 15 vacation days during the calendar year, plus holidays (including the week between Christmas and New Year’s Day), sick days and paid parental leave

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Arrowhead Pharmaceuticals is hiring a Remote Sr. Clinical Operations Manager

The Position

The Clinical Operations Study Manager independently manages multiple global clinical trials of moderate complexity. The COSM is expected to manage all sites and vendors (e.g., Contract Research Organizations), with supervision from the Sr. Director, Clinical Operations. Simultaneously manages all aspects of multiple global clinical studies (Phase 1 through 4). The COSM provides project oversight and guidance to junior staff members.

Responsibilities

  • Manages study operational plans and CRO activities to ensure coordinated execution and quality of study deliverables
  • Contributes to relevant study documentation including clinical protocols, clinical study reports as well as operational plans
  • Serves as the main point of contact and coordination on assigned trials for internal and external stakeholders
  • Assists in the process of identifying potential vendors, reviewing proposals contributing to the selection process
  • Accurately tracks and reports study metrics to study team
  • Develops and reviews study related budgets and contracts
  • Responsible for approving invoices and overseeing study budgets
  • Proactively identifies project risks and resolves with some supervision
  • Manages adherence to ICH/GCP/local regulations internally and across sites and vendors
  • Establishes and maintains a working environment which fosters open communication, collaboration, integration, and teamwork
  • Provides guidance, mentorship and oversight to other Clinical Operations Managers and more junior Clinical Operations staff members
  • Participate in clinical operations initiatives and meetings as assigned and other duties as required
  • Assists in the preparation of training materials and presentations related to the planning and conduct of the trial
  • Oversees the submission of trial-related and essential documents to the Trial Master Files
  • Represents Clinical Operations in cross-functional initiatives, as assigned by management, and may act on behalf of team when designated

Requirements:

  • 4-year college degree in relevant discipline such as nursing, life science, or related field strongly preferred
  • At least 5 years’ experience in Clinical Operations or similar function
  • At least 2 years’ experience as a Clinical Operations Manager/Clinical Study Manager, or similar position
  • At least 3 years Clinical Monitoring experience
  • Thorough understanding of FDA, ICH and GCP guidelines
  • Broad understanding of clinical operations related to clinical development functions
  • Proficiency with computer programs including Microsoft Office Suite
  • Excellent intrapersonal, verbal and written communication skills
  • Ability to effectively interface with medical personnel at clinical site(s)
  • Strong organizational skills and attention to detail
  • Team-oriented with demonstrated cross-functional team leadership and participation skills
  • Proficiency clinical project management skills
  • Complex problem-solving skills
  • Solid vendor management skills (e.g., CRO, Laboratory, Clinical supplies/logistics)
  • Ability to proactively perform and complete duties with minimal supervision in an accurate and timely manner
  • Must be able to work with distributed team members and outside vendors such as clinical research organizations
  • Ability to lead multi-disciplinary, cross-functional teams both internally and externally
  • Ability to write and edit technical documents, such as protocols, protocol amendments, informed consent documents, and other trial-related documents

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28d

Wholesale Operations Manager

ANINE BINGLos Angeles, CA Remote
Design

ANINE BING is hiring a Remote Wholesale Operations Manager

Who We Are:

ANINE BING Corporation is a fast-growing fashion & commerce startup revolutionizing the way products are developed, produced, marketed, sold, and delivered to customers. The brand reaches customers across social platforms, eCommerce, branded brick-and-mortar stores, and major department stores. ANINE BING has a global presence, with 11 stores in 6 countries around the world.

ANINE BING has 70+ employees across Sales, Production, Design, Graphics, and Customer Service located in Downtown Los Angeles. Key investors include Index Ventures founder Danny Rimer (Facebook, Dropbox, Net-A-Porter, Nasty Gal), Greycroft Partners founder Dana Settle (Maker Studios, Thrive Market, AwesomenessTV), and Felix Capital founder Frederic Court (Goop, Farfetch, Vitrue, Dailymotion).

What We are Looking For:

We are looking for a highly motivated and energetic Wholesale Operations Manager whose main objective will be to lead the day to day management of Wholesale Operations at ANINE BING. The Wholesale Operations Manager will report into the VP, Strategic Finance and Operations.

What You’ll Do:

  • Lead the day to day management for our Wholesale Operations business including planning, allocations, fulfillment, approvals, chargebacks, and reporting
  • Manage team of direct reports who oversee selected group of Wholesale Majors, International and Specialty account
  • Run reporting to identify and communicate risk to the financial forecast and fulfillment of wholesale orders to upper management and cross functional teams
  • Provide in-month visibility on what is ready to ship, expected date of shipment, and what shipped by account and create quarterly order fulfillment plan based on production in-dates, communicating expectations and risks to team leads
  • Work cross functionally with Wholesale Sales team, Buying and Planning, Production, and Warehouse management on order discrepancies, backorders, and/or shipping anomalies
  • Have an understanding of different EDI / vendor platforms to gain shipping approvals, send packing lists, ASNs, invoices, etc. and other processes as required by customers
  • Lead weekly meeting with Sales team to review open order bookings for financial forecast, reviews ETA for risk, and provides recap to Sales and management.
  • Be the expert on customer-vendor requirements, reviewing and managing any updates, including VAS requirements and/or waivers, and field them with the appropriate internal and external parties
  • Partner with Director of warehousing to communicate 3PL priorities and/or updates to shipping requirements
  • Research and reduce customer chargebacks by identifying root-cause.
  • Ensure orders are appropriately prioritized and fulfilled daily
  • Understand customs requirements for international orders such as duties and Tax collection, proforma and commercial invoices, etc.


What you will need:

  • College graduate preferred; 3-5 year experience in wholesale operations, allocation, or logistics
  • Excellent interpersonal, communication skills, team player mindset
  • Analytical prowess, easily able to structure and digest data to identify areas of opportunity and risk
  • Ability to multi task, juggle numerous projects, competing priorities and tight deadlines simultaneously while maintaining quality
  • Strong adaptability, flexibility, resourcefulness and solution oriented. Creative, not afraid to think differently, take risks.
  • Ability to exercise independent judgement and make decisions
  • Possess entrepreneurial spirit. Push up your sleeve mentality; no job too big or small


Position will also require:

  • Proficiency in PC (proficient in Microsoft Word, Excel, PowerPoint)
  • Capable of creating models in Excel and analyzing data and KPIs
  • Experience working in Netsuite // Shopify // NewStore a plus


Company Benefits/Perks:

  • Competitive compensation package
  • A host of company covered Medical, Dental, and Vision plans from which to choose
  • Catered lunches and Pressed Juice three times a week
  • Company-wide social events
  • Sample sales (yes, sample sales)
  • Employee wardrobe
  • Generous employee discount (very generous)
  • Fashion District Downtown LA office space
  • Free parking

Success at ANINE BING requires that:

  • You love to win.
  • You are a doer.
  • You’re a team player.
  • You’re humble.
  • You are honest, straightforward and transparent.
  • You are a good teacher/mentor (approachable and accessible).
  • You want to get your hands dirty.
  • You solve problems.
  • You are resilient.
  • You are flexible.
  • You are entrepreneurial, smart, and passionate.
  • If you don't know something, you say so. Then go figure it out quickly.
  • You love working in a creative environment.
  • You have a sense of humor.
  • You are an insatiable learner.

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Cornerstone Home Lending - Central Region is hiring a Remote Mortgage Operations Manager

29d

Senior Manager, Consumer Insights Operations

NielsenIQPasig City, Metro Manila, Philippines, Remote
Master’s DegreeDesign

NielsenIQ is hiring a Remote Senior Manager, Consumer Insights Operations

Job Description

ABOUT THIS JOB
Responsible for the overall management and coordination of large scale projects for the operation unit for Consumer Insights (CI) in Philippines to effectively and efficiently utilize and develop the appropriate resources to meet both short and long term needs of the overall business for the achievement of planned sales and profit objectives.

 

RESPONSIBILITIES

  • Ensure the implementation of all approved strategies and plans within the operating policies and guidelines of the company.

  • Keep abreast of new technologies and techniques and assess its application for improvement on business efficiency

  • Deliver on productivity targets set by Global Leadership

  • Periodic review existing systems and procedures in light of the rapid change in business need and recommend changes / introduce new methods as necessary, with the end goal of maximizing resources and manpower

  • Develop and implement plans to improve internal and external client satisfaction and ensure continuous business growth

  • Document the Processes – identify and document processes to validate that the work is being performed correctly and efficiently.

  • Strive for Continuous Improvement – having a continuous improvement atmosphere promotes and encourages the sharing of ideas for improved performance.

  • Design, check feasibility, plan timeframe and budget for new project requests coming in

  • Collaborate with the Client Service, Recruitment, Programming and Data processing team in order to ensure all projects are conducted within the agreed specifications, budget and timeframe.

  • Monitor productivity of Fieldwork Executives and Interviewers (e.g., contact sheets, Data Quality Analysis, etc.), provide feedback and document all performance and disciplinary issues

  • Ensure proper project distribution across the team, oversee fieldwork progress and step-in as required. Ensure field interviewing is scheduled to 1) start and finish on time, 2) meet the dispatch schedules and 3) meet the budget

  • Perform required Quality Validations (e.g., Interview Monitoring, Recontacts, Data Quality Analysis, etc.) and follow-up on any necessary actions; this may require Interviewer re-training, which should be fully documented and their future work monitored

  • Perform a thorough investigation into any discrepancies identified by Independent Quality Control (IQC) team; share findings with IQC team, and take appropriate and timely action(s)

  • Perform weekly reviews of Interviewer statistics/productivity and take appropriate action(s) as needed. Maintain on-going conversation with Recruitment team to assure proper resource allocation and capacity for commissioned projects


A LITTLE BIT ABOUT YOU
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

 

QUALIFICATIONS

  • Bachelor’s Degree or equivalent, Master’s Degree desirable

  • Managerial skills (at least 5 years in managerial/supervisory positions)

  • Solid understanding of the fieldwork process and familiarity with commonly used terminology and jargon

  • Detail-oriented, both in receiving and giving instructions, and in monitoring fieldwork

  • Knowledge of market research industry as well as key research techniques and methodologies

  • High level of communication and “people skills” to able to effectively problem solve and diffuse potential conflicts; being comfortable interacting with different cross-functional teams across the company and markets

  • Working knowledge of Statistics; strong project management and client management skills.

  • Organized with strong time management skills; proactive and able to meet deadlines and follow-up on action items

  • Proficient in using Google tools and Microsoft applications

  • Excellent English language skills, both spoken and written

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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