Job title: Data Operations Manager

Department: Product Technology

Reporting to: VP Data Operations

Location: Remote - US / Boston, MA

How you will make an impact...

Opensignal is looking for an experienced quantitative, critical thinker to help work on a wide range of business intelligence and data initiatives designed to support various high-profile telecom/cable clients. If you have managed complex and ambiguous data projects across an array of products, supported by multiple teams in a fast paced, highly collaborative and innovative environment we’d love to hear from you. 

The Data Operations Manager will be monitoring and supporting the core ETL processes, identifying and addressing data quality issues on both input data sources and product deliveries, and representing data operations in the new product development process. 

This candidate should be interested in working with large data sets in an “R&D skunkworks,” product development environment.

What you will be doing?

• Support the creation and analysis of Opensignal's proprietary data
• Collaborate and manage projects across the organization to support new product development activities including: data acquisition, data integration, process automation, data modelling, data pipeline evolution, product launch and closing activities.
• Work with internal teams and product teams to ensure high functional and accurate products are being delivered to clients
• Leverage tools (acquired or existing) to track projects and allow for visibility across functional teams and management
• Proactively finding, mitigating, and resolving data issues across inbound data sources and created outputs
• Use experience to mentor junior data analysts on new ways to test data accuracy and health of products 

Required Skills & Abilities

• Advanced knowledge of SQL Server/Transact-SQL and practical coding experience
• Experience using AWS (s3 and Athena)
• Proficient in Python
• Knowledge of Tableau: Desktop, Server, and Prep Builder
• Experience working with very large data sets (i.e., multi-Tb databases)
• Experience working with complicated and/or messy data from numerous sources simultaneously
• Meticulous attention to detail and ability to document work (both within code and separately)
• Comfort working in a fast paced, collegial environment

Candidates must submit a resume and cover letter to be considered.

At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position. 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About US

Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance.  Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. 

Benefits:

We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:

• Competitive compensation packages and global company ownership benefits.
• Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
• Professional development opportunities: education reimbursement, facilitator-led training, workshops, knowledge bites (internal learning talks) and more!
• Generous holiday allowance, sick leave, parental leave, flexible working culture and the opportunity to work from abroad.
• Charity matching, paid time off for community volunteering, mentorship, and DE&I program/committees.
• Regular virtual and in-person events and socials.
• We’ll support you to set up an effective home office environment.