Operations Manager Remote Jobs

191 Results

Kimmel & Associates is hiring a Remote Technical Operations Manager

About the Company:

A national leader in wall claddings and sunscreens, this company designs and manufactures terracotta claddings, rainscreens, sunscreens, and roof tiles, through automated processes and large production, with capacities that allow for the most affordable product solutions. Their experienced team of engineers, architects and building envelope specialists as well as their collaborative work environment, help make all building projects a success.

About the Position:

Hiring for a Technical Operations manager, responsible for managing all facets of company projects/orders to successfully supply wall claddings and sunscreen products to clients. Management of the team includes; assisting in budgeting/finance, sales, estimating, shop drawings, order fulfillment, client and vendor relationships, and more.

Requirements:

Commercial construction experience in pre-construction services, project management and/or estimating a must – wall cladding experience a plus.

    Degree in Engineering, Architecture, Construction Management or a similar discipline.

    Must have experience with Autodesk, Revit, AutoCAD or a similar design software.

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    OnProcess Technology is hiring a Remote Operations Manager

    Job Overview

    The Operations Manager oversees the day-to-day operation of an assigned program(s), and is a source of support for accountability to the client. The Operations Manager assists in decision making, resolutions, and maintenance of program operation, and manages a team of Associate Managers, Supervisors, Team Leads, and Logistic Service Representatives. He/She/They will interact with clients and internal groups to create to refine goals objectives, expectations, and procedures, as needed. Additionally, the Operations Manager will support quality assurance efforts, and monitors daily call center metrics.

    Responsibilities & Duties

    • Account/Program management
    • Manage day-to-day program(s) operation
    • Maintain adherence to account KPI’s and metrics
    • Identify and escalate data or program issues as appropriate
    • Partner with stakeholders to implement and facilitate process improvement
    • Host team meetings and engage in 1:1’s with employees for coaching moments
    • Forecast work distribution and staffing for designated program(s)
    • Measure results and provide feedback through annual performance reviews, coaching opportunities
    • Support Supervisors, Team Leads, and Logistics Service Representatives in adherence to leveraging OnProcess tools maximize daily production goals
    • Mentor and coach staff to meet and/or exceed key performance standards according to program
    • Conduct interviews and assist in hiring and coordination of new hire program training
    • Partner with Human Resource to administer performance management
    • Perform and manage database and application maintenance
    • Generate and analyze internal reporting (e.g. productivity, staffing, trending analysis and charting)           
    • Must be willing to travel <5%

    Qualifications

    • Bachelor’s Degree or 3+ years demonstrated contact center management experience
    • 2+ years in a supervisory role within a contact center
    • Demonstrated analytical problem solving and multi-tasking abilities management
    • Focus on coaching, mentoring, and team building skills
    • Proven project management skills
    • Excellent written, verbal, and interpersonal communication skills

    Physical Requirements

    • Must be able to move intermittently throughout the work day. 
    • Must be able to lift, bend, etc. 
    • Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

    OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

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    11d

    Localization Operations Manager (f/m/d)

    DeepL sucht MitarbeiterRemote job, Remote
    agileremote-first

    DeepL sucht Mitarbeiter is hiring a Remote Localization Operations Manager (f/m/d)

    is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

    Our goal is to overcome language barriers and bring cultures closer together.


    What distinguishes us from other companies?

    DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

    When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


    Your choice

    We are constantly looking for outstanding employees! Currently, we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.


    What will you be doing at DeepL?

    As Localization Operations Manager, you will be responsible for all operations issues related to a scalable and sustainable content localization pipeline. With your sense for improvement, your analytical and technical skills and your strong project management skills you will make sure that the processes become more and more efficient and that the localization team can focus 100% on their job.

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    11d

    Global Operations Manager

    BrainlabsUnited Kingdom Remote
    agileDesign

    Brainlabs is hiring a Remote Global Operations Manager

    We are looking for a Global Operations Manager to sit in a lean but impactful Global Operations team, reporting directly to our Global Operations Director, to help devise and implement the global operations strategy for Brainlabs.

    This team has a dual remit: Business operations - ensuring that all global processes are scalable and properly governed. Near/offshoring - creating, executing and managing our approach to near/offshoring that supports Brainlabs growth and delivers a seamless client experience.

    This is a fantastic opportunity for someone who’s keen to proactively seek out challenges and take the initiative to develop original and scalable solutions. You'll quickly take ownership over projects and processes, whilst collaborating to build solutions that fit seamlessly into day-to-day operations. You will support an operations team to help deliver on the global vision. You will be a key stakeholder in helping to implement our operational approach globally, ensuring our approach continues to evolve and keeps Brainlabs at the forefront of digital marketing globally.

    Tell me about the company

    Brainlabs is an experimentation-led agency famed for its world-class company culture. We seek to create an environment where everyone is excited to come to work and contribute to our two-fold mission:

    - to change the future of digital advertising

    - to build the best company to work for

    For more info why not take a look at our company handbook and our employer pledge which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun.

    What you'll be doing?

    • Manage complex operations projects end-to-end, from the definition and planning phases (deliverables, stages, deadlines, process, dependencies, stakeholders..) to the actual execution and implementation
    • Support on the development of our offshore approach across key service areas e.g. data science, transcreation, campaign activation, that delivers an efficient and seamless experience for Brainlabbers and our clients
    • Collaborate with our product community to define and create documented ways-of-working and an aligned briefing process; work with the local markets and Nearshoring teams to ensure they are set up for success
    • Design and implement global processes, systems and ways of working that are scalable, effective and and fit-for-purpose as we continue to rapidly scale in existing markets, launch new geographies, and acquire new businesses.These will encompass areas such as CRM, resourcing, Client Satisfaction Surveys etc…
    • Collaborate closely with finance and commercial teams to shape our operational and commercial success

    What are we looking for?

    • We are looking for a Global Operations Manager with a deep understanding of digital marketing channels, agency structures and with hands-on experience in devising, managing and evolving an offshoring approach for a global digital organisation
    • A proven track record of successfully delivering an operational blueprint for a scaled digital organisation that delivers efficiencies, a positive employee experience and outstanding results.
    • You are proactive, positive, self-motivated and have a passion for operations
    • You are an outstanding communicator, with a desire to tackle difficult issues with consideration and a positive outcome in mind
    • Strong focus on systems, processes, structures and governance, but agile and pragmatic to tailor for high growth and continuous changes of a scale-up stage business
    • Skilled in project management and able to prioritise effectively to ensure milestones are are met, and projects are delivered on time and on brief
    • Experience of global organisations, partnering with businesses and stakeholders geographically distant and culturally different across all regions
    • Experience with Hubspot or equivalent CRM systems is ideal, but not mandatory

    Remember, this is just a guide – if you see something you can’t tick off… good, you can learn here!

    Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know when speaking with a member of the Recruitment Team.


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      Genesis is hiring a Remote Operations Manager (OBRIO)

      OBRIO is one of the largest and most successful subsidiaries of Genesis. We have been developing our products for almost 3 years and have four applications and one successful exit in our portfolio. Our monthly audience is over 2 million users, and the Nebula app ranks first among the world's astrological apps in terms of gross profit and traffic. In 2020 - our company has grown more than 5 times.

      At this difficult time, one of our priorities isto support: our employees and their families, the Armed Forces, the Ukrainian economy. We understand how important it is now to create new jobs for Ukrainians, so we continue to strengthen our team. We are confident that together we will make an even more significant contribution to the revival of Ukraine's economy and accelerate our victory!

      The Operations manager will take on some of the tasks of setting up and supporting the processes that will allow the team to be as efficient as possible. They will handle the day-to-day operational tasks of the team: working directly with portfolio products, processes within the team,
      engage in R&D activities and financial control.

      Why OBRIO? With us you will have:

      • Unlimited growth: there is an opportunity to perform more ambitious tasks, get any skill and continue to grow with it or create your own direction or product.
      • Opportunity to grow into CEO, COO or managed a product team
      • Here you will be part of a strong team, surrounded by people who are ready to support you, share your interests and contribute to your development.
      • Participation in building businesses for capitalization with a budget of 100 million dollars
      • Maximum autonomy and minimum bureaucracy. We set up our work in such a way as to be able to solve any questions as quickly as possible. At the same time, we expect full autonomy from our employees and the ability to make decisions.

      Your impact:

      • Continuous monitoring of competitors and implementing of their best practices
      • Organization and assistance of day-to-day operational processes
      • Participation in creating and supporting revenue streams
      • Making with financial analysis of company products portfolio

      About you:

      • Similar experience of 1 year or more
      • Advanced knowledge of MS Excel/Sheets
      • Advanced English
      • Responsible and systematic work
      • Analytical thinking
      • Flexibility of thinking
      • Energy and ability to see through to the end result
      • Ability to implement turnkey tasks
      • Willingness to work at monotony
      • Willingness to take on complex tasks, to exceed expectations

      Nice to have:

      • Experience with project management tools: Trello, Notion
      • Ability to set up and optimize processes
      • Ability to set priorities
      • Understanding of p&l, business strategy
      • Experience of working with IT products

      Terms and benefits, what we offer:

      • Ability to work from anywhere in the world remotely;
      • Preservation of the workplace without cuts during the war;
      • 20 days off per year, unlimited number of sick days at the expense of the company;
      • Providing equipment if it's necessary;
      • Online services of a corporate doctor at the expense of the company, medical insurance in Ukraine or compensation of a fixed amount of medical insurance abroad after passing the probationary period;
      • Large corporate library (we buy all the necessary literature, webinars, workshops), internal online meetings and lectures;
      • Education compensation;
      • Corporate culture: help with relocation to safe places, counseling on legal stay abroad, information on support for citizens of third countries, help with finding housing;
      • Online events and team building.

      Join our OBRIO team!

      More about us in social media: Facebook, Instagram, LinkedIn.

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      Blavity Inc. is hiring a Remote Campaign Operations Manager

      Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: to enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & gen-z through original content, video, and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, 21Ninety, AfroTech, Travel Noire, and Shadow & Act.  Assembled of passionate, high-energy, and focused rock stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

      Job Summary:Blavity is looking for a strategic Campaign Operations Manager to oversee the analytics and data strategy of our client’s branded campaigns. They will work closely with our AdOps to perform regular analysis of campaign performance, product insight, and metrics, and proactively identify issues. They will also collaborate with campaign leads to create data-driven wrap decks.  This position actively collaborates with key stakeholders to analyze data, and product performance, develop best practices and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating metrics into engaging digital insights. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold high attention to detail and organization.

      This is a Full-Time position that reports directly to the Associate Director of Client Services.

      Responsibilities

      • Own branded analytics and reporting strategy across all campaigns and mediums.
      • Own large-scale campaign wrap decks crafting a data-driven story that drives rebuys.
      • Develop a process for and train Client Service team members on insight gathering and data-driven storytelling to support high-quality campaign insights, reporting, and wrap materials.
      • Collaborates with AdOps, CS, and Sales to track KPIs, and risk areas and identify possible renewal/upsell opportunities.
      • Work closely with the cross-functional teams to monitor product performance and create best practices for each of our products.
      • Monitor campaigns mining data for actionable insights and implications to campaign leads and CS leadership.
      • Manages account profitability by distilling critical insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
      • Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers.
      • Collaborate with Integrated Marketing and Sales on the development of case studies.
      • Performs other related duties as assigned.

      Qualifications

      • Education:Undergraduate degree preferred.
      • Required Experience: 4+ years of customer-facing experience at a marketing/media agency and/or publisher, managing digital advertising analytics and strategy for a portfolio of brands. 
      • Preferred Experience:2+ years of experience developing and analyzing reports, dashboards, and briefs. Proven experience delivering engaging actionable insights, and on-brand campaigns strategy across digital, social and experiential.
      • Technologies: Experienced with using Powerpoint, Word, Excel, Google Analytics, GAM, and other media tracking platforms to distill insights, convey ideas, and craft compelling stories.
      • Additional Qualifications: 
        • Ability to multi-task and effectively manage multiple high-pressure deadlines; skilled at simultaneously managing multiple projects and deliverables.
        • Deep understanding of how to extract and interpret qualitative and quantitative data to build actionable customer insights through storytelling.
        • Able to easily develop infographics, charts, tables, and presentations to convey insights to internal and external clients.
        • Plans and organizes with ease and properly delegates.
        • Empowers others to drive for results and have high work standards.
        • Is naturally inquisitive, has great problem-solving skills, and a desire for continuous knowledge improvement. 
        • Excellent verbal and written interpersonal communication skills
        • A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.  

      Details:This is a fully remote role, occasional travel may be required. Candidates must be able to work at least 50% in alignment to Pacific Time Zone

      To apply, please submit your resume online atBlavityInc.com/Careers.

       

      Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

       

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      Job Offers .NET, Java, DevOps, QA and more · MOTIFE is hiring a Remote HR Operations Manager & HR Operations Partner

      MOTIFE (motife.com) is a Krakow-based consulting startup. We help international tech companiesto build their software teams in Poland. From recruitmentto outsourcing of dedicated teams, subsidiary management and office setup we provide an end-to-end serviceto help foreign firms kick-start and grow their presence in Poland.

      In response to the rapid growth, we are looking for HR Operations Manager & HR Operations Partner to join our team in Krakow. 


      Key information:

      Location: Krakow, Krupnicza

      Contract type: permanent contract or B2B

      Working model: hybrid (preferably 2 days a week in the office)

      What will you be doing as an HR Operations Manager?

      • have full ownership of all HR processes (i.e. onboarding, offboarding, attendance tracking, benefits management, health and safety processes, policies and processes)
      • oversee the payroll process
      • onboarding of new clients
      • closely cooperate with clients to educate them on the Polish labor law and IT labor market
      • manage contract templates and contracts with employees, contractors and clients
      • continuously improve processes and tools

      What will you be doing as an HR Operations Partner?

      • Coordinating all HR processes (inc. onboarding, offboarding, attendance tracking, benefits management, health and safety processes, creating policies and procedures)
      • Being key person in providing daily HR support and forming positive working relationship within HR and business
      • Operational responsibility over the HR systems and tools
      • Regular collaboration with payroll team and providing essential information that ensures correct salary calculation
      • Conducting regular meetings with managers and sharing HR updates
      • Creating HR reports for external stakeholders
      • Promoting people development

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      Equitable Hiring Group is hiring a Remote Manager, Operations and Procurement

      About Supermajority Education Fund

      Women are on the cusp of becoming the most powerful force in America. But to fundamentally transform this country, we need to pull together the millions of women who are already engaged and amplify and expand their civic engagement. Supermajority Education Fund is building women’s power across the country by training and mobilizing a multiracial, intergenerational community who will lead the fight for gender equity. We provide women with the tools, resources, and information they need to channel the energy and activism of this moment and build it into a long-term movement for change.

      Since our founding in April 2019, Supermajority Education Fund and our related 501(c)(4) organization, Supermajority, have reached more than a million women through in-person conversations and online outreach. In August 2019, over 75,000 people from all 50 states completed our Women’s* Poll, which led to the creation of the Majority Rules, a set of values to help us build the country we deserve. In December 2019 we welcomed Pantsuit Nation, an online community of more than 3 million women and allies, into our organization.

      In 2020, we ran the country’s largest woman-to-woman voter engagement program by offering strategic digital tools, training, and information to women and allies around the country. In 2021, we continued the work of engaging and mobilizing women across the country, in the wake of the coronavirus pandemic and it’s disproportionate impact on women, specifically women of color. 

       

      Position Summary - Manager of Operations and Procurement

      Supermajority Education Fund is seeking a Manager of Operations and Procurement who will own the contracting function for the organization, and play a leading role in establishing, improving, and enforcing policies and processes within the operations department. This role has a wide range of responsibilities related to contracts administration, including creating systems for tracking goals and data, ensuring compliance with contract requirements, preparing reports, assisting with budget development, and additional administrative responsibilities. This position will manage one team member and reports to the Director of Budgets and Finance, Kristen Hetherington.

      Responsibilities and Tasks:

      Vendor & Invoice Management

      • Manage and serve as key point of contact for all vendor relationships, and contract and invoice processes, including but not limited to:
        • Contract and vendor logistics management including legal compliance, vendor diversity and inclusion policy, and appropriate payment methods, being the contract/vendor information first responder for ALL departments
      • Work with departmental leads to serve as check for: which legal entity has standing in a contract, if a contract is within budget, and any other flags that relate to executing a new contract (i.e. duplicative contracts, alternative vendors, previous vendors we’ve worked with)
      • Manage vendor communication and follow up as needed
      • Direct Operations Associate on vendor/contract activities and processes related to:
        • Accounts payable: submission of payments to vendors
        • Contracts and invoice regular tracking
        • Supporting vendor communication and follow up 

      General Organization Operations

      • Own drafting, distribution, and enforcement of all organization Operations policies including: contracts process, invoice process, and expense submission process.
      • Own expense report process, with support from Operations Associate. This includes reviewing and approving all expense reports, making sure all reports are submitted in a timely manner, and serving as the organization’s point of contact on expense reports.
      • Own first-round approval of all travel requests and expense reports, escalating to Operations Director and COO when necessary/ expenses are out of policy.
      • Collaborate with staff to troubleshoot operations issues related to: credit cards, expense reimbursement, and other operational issues.
      • Other duties as assigned

       

      The successful candidate must have the following skills and qualities:

      • Highly Organized and Detail Oriented: Track record of effectively being able to multitask while sweating the details; able to manage the execution of several contracts at a time, keeping track of the status of each item while overseeing an associate who ensures invoices against those contracts are coded correctly. 
      • Experience with contracts execution and management in nonprofit entities: Experience with vendor setup, terms negotiation, and liaising with legal and program departments.; Ability to differentiate between 501c3 and 501c4 qualifying activities. 
      • Strong collaboration, communication and relationship skills: Proven track record of building strong relationships across teams. You love working on teams, and you put it on yourself to help the team succeed. Efficiency and comfort with Slack, Zoom and Google Suite, and responsiveness and accountability via email and other online communication tools. 
      • Flexible: You can manage a diverse set of team needs and aren't afraid to step outside your job description or comfort zone to help the team reach its goals. You're comfortable with shifting schedules and don't expect every day to go "as planned.
      • High Integrity: you are known for your integrity; You always choose to make the right decision versus the easy decision. You know what information is sensitive, and you will protect it accordingly.
      • Commitment to a racial equity: Consistently integrate a deep understanding of key racial equity concept into work projects and interactions by addressing structural implications and disproportionate impacts of policies, activities, and decisions on race, class and other group identities within the context of job responsibilities and projects.

      The strongest candidates will also have some of the following skills and experience:

      • Supervisory experience:: The position will oversee an Operations Associate who will be tasked with invoicing and other ad hoc operations tasks.
      • Lateral collaboration and management experience: The position will work with all departments, fielding questions and assisting with problems that arise in a variety of operational areas. 

       

      Compensation 

      • Salary for this position is between $75,000 and $85,000 and is commensurate with experience.
      • Supermajority Education Fund, a fiscally sponsored project of the New Venture Fund, provides a comprehensive benefits package that includes 100% employer-paid health, dental, and vision insurance, 3% automatic employer contribution and a 3% employer match on 401k contributions, pre-tax transportation benefits, and paid holidays, vacation, sick, and volunteer time off.
      • We are location agnostic when it comes to this hire and we currently have team members all over the United States. 

      How to Apply: Please submit a resume, by May 30, 2022 via the form to the right. Candidates may be asked to complete a written assessment as part of the interview process. Applications will be reviewed as they are received.

      If you have any questions about the opportunity, please feel free to email abe@equitablehiringgroup.com.

       

      New Venture Fund Careers Supermajority Education Fund is a project of the New Venture Fund, a 501(c)(3) public charity that incubates new and innovative public-interest projects and grant-making programs. The New Venture Fund is committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. The New Venture Fund's work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working. 

      To center the safety and well-being of its employees, New Venture Fund requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date.  This position may require candidates to be fully vaccinated against COVID-19.  Accommodations may be sought and approved in accordance with the law by contacting human resources at hr@newventurefund.org.

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      +30d

      Operations Manager - Chile

      dLocalRemote
      Ability to travelsql

      dLocal is hiring a Remote Operations Manager - Chile

      What does dLocal do?
      dLocal is the #1 payments leader focused on emerging markets and helpssome of the best companies in the world expand in emerging countries.Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets


      What’s the opportunity?

      We are looking for an Operations Manager to join our Operations team. The main objective of the team is to ensure that operations run smoothly, productively, and effectively.

      Preferably based in Chile.

       


      What will I be doing?

      • Formulate business strategies in terms of Structures, Costs, Business capabilities for each of the countries we operate
      • Implement efficient processes and look for new opportunities
      • Oversee the implementation of technology solutions throughout the organization
      • Manage relations and negotiations with partners and local acquirers
      • Evaluate risk and lead quality assurance efforts
      • Analyzing performance results and optimize accordingly
      • Understand dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking.
      • Work closely with the rest of the company to make their life easier, by providing the information they may need, such as: transactions information, feedback from our local providers, and analysis of the current issues that may be affecting our clients and our local processes (Audit, BackOffice, etc)
       

      What skills do I need?

      • Someone open to constant change in an ambiguous, fast-paced environment, a self-starter, open to working across time zones with teams all over the world
      • Solid experience bank, financial services, payment industry, fintech, acquirers or similar.
      • Knowledge of data analytics and reporting
      • Knowledge of SQL required
      • Familiarity with all business functions including legal, finance, product and IT
      • Outstanding presentation, reporting and communication skills
      • Attention to detail
      • Curious profile and positive attitude
      • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time
      • Ability to work with tight deadlines
      • Fluent written and verbal English
      • Ability to travel
      • Team spirit
       

      What happens when I apply? 

      First, apply so we can review your CV. We will then reach out to you by email if we find that your profile is a fit for our role and schedule a virtual interview via Google Meets with HR. You will be updated regarding the specific steps along the process. If you don’t hear from us this time, don’t worry! We’re constantly updating our careers page with new positions, make sure to come back and apply for a different one! 
       

      Check out ourwebpageor our instagram @dlocalteam for more about dLocal!

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      Blavity Inc. is hiring a Remote Manager, Conference Operations

      Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, Blavity Politics, 21Ninety, AfroTech, Travel Noire, and Shadow & Act. Assembled of passionate, high-energy, and focused rock-stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, and Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

      Job Summary

      Blavity is looking for an experiencedManager, Conference Operationsfor the AfroTech brand. AfroTech’s mission is to help Black professionals and startups build and achieve success in the technology industry, and to create a more prosperous and equitable future. This role will support the planning and execution of the AfroTech Conference and AfroTech World with a focus on operational excellence, experience innovation, implementation of strategy, and collaborative leadership.

      This role will report directly to the Director, Conference Operations.

      Responsibilities

      • Provide logistics and tactical support for the execution of core operations for a citywide conference.
      • Manage operations, including coordination of utilities, internet, security, staffing, food and beverage, and COVID protocols.
      • Collaborate with the Director to develop a staffing strategy and implementation plan. Manage operations staff training, communications plan, and onsite supervision.
      • Coordinate set-up and manage Conference Operations Office and Staff Lounge. 
      • Order equipment and establish procedures for conference operations office, staff lounge, and other on-site offices.
      • Collaborate cross-functionally to achieve team and event goals and objectives.
      • Serve as initial contact with the facility and contractors to resolve on-site issues.
      • Deliver a seamless event experience for all participants, sponsors, vendor partners, and staff. 

      Qualifications

      • Experience: 5+ years managing operations for large conference planning, trade shows, and/or exhibit operations.
      • Education: BA/BS in Business, Hospitality, or related field is preferred. CMP preferred.
      • Technologies: Fluent in Microsoft Office, Google Suite, Asana, or comparable project management tools.
      • Additional Qualifications: 
        • Ability to anticipate areas of risk and implement creative solutions.
        • Experience working with convention centers, hotels, special event venues, tourism boards, and local municipalities.
        • High-energy, company-first and positive attitude.
        • Outgoing and sociable personality, an expert at interfacing with partners virtually and in person.
        • A healthy appreciation of GIFS and Black culture.

      Details:This is a fully remote roleandrequires the ability to travel, approximately 10% (multiple conferences and site visits).  Candidates must be flexible to work in alignment with the Pacific Time Zone at least 50% of the time.

      To apply, please submit your resume and cover letter online atBlavityInc.com/Careers 

      Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills. Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

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      TechSoup is hiring a Remote Program Operations Manager, NGOsource

      Exempt, Full-Time, Remote 

      We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987,we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe –all committed to helping nonprofits fully access the profound power of technology and a connected world —and use it to improve lives.But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals. We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us! 

      Position 

      The Program Operations Manager is a leadership role on the NGOsource team requiring a proven track record of developing and monitoring operations at a fast-paced organization or program, as well as skills in managing a team. The role will focus on business strategies, design, implementation, and supervision of NGOsource operations, including management and training of Program Coordinators, streamlining and overseeing the equivalency determination (ED) pipeline, acting as a primary point of contact with grantmaker members, and working with the Director of Strategic Operations to develop business and market strategies, financial models, and international operations guidelines. This position reports to the Director of Strategic Operations, NGOsource. 

      Duties and Responsibilities 

      • Manage, and monitor a system for tracking the flow of EDs among the program’s operational and legal teams. 

      • Manage a team of two or more program coordinators, by providing training and development opportunities, tracking their work, and delegating as appropriate.  

      • Act as a primary point of contact for grantmaker membership inquiries and requests, such as requests for information, updates or additions to NGOsource services, requests for case studies and/or testimonials, onboarding of new members, and changes and/or problems with fulfillment.  

      • Work with the Director of Strategic Operations to develop and implement strategies for retention and satisfaction of existing members and cultivation of new members. 

      • Streamline and define current service offerings and support the development of new philanthropic service offerings. 

      • Manage Beta testing of NGOsource services, with the product manager and tech teams.  

      • Process daily ED administrative tasks, as needed. 

      Qualifications 

      • Minimum of five years of substantive work in a role such as project/program management, administrative lead, or operations manager, ideally in a nonprofit environment, though not required. 

      • Excellent management and organizational skills, as well as analytical capabilities. 

      • Excellent interpersonal skills and a positive attitude. 

      • Ability to effectively understand and communicate complex information, including legal information, with a sophisticated audience, both in written and verbal communications. 

      • Demonstrated ability to communicate effectively with a broad range of constituents, including executives, senior management, foundation clients, technology teams, business teams, and NGO recipients.  

      • High degree of professionalism. 

      • International experience and global orientation highly desirable. 

      • Language skills preferred but not required. 

      • Willingness to occasionally work non-standard business hours to accommodate time-zone variances. 

      • Skilled at defining, designing, and implementing complex business and operational processes. 

      • Experience in training and mentoring operations and deployment teams, and/or customer service professionals. 

      • High attention to detail and commitment to accuracy, with strong problem-solving skills. 

      • Excellent teamwork skills. 

      Education 

      • Bachelor’s degree preferred; paralegal training may be helpful, but not required.  

      TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, maritalor domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance. 

       

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      +30d

      Senior Manager, Business Operations

      Lighthouse LabsRemote, Ontario, Canada
      remote-firstDesignslack

      Lighthouse Labs is hiring a Remote Senior Manager, Business Operations

      Lighthouse Labs is looking to welcome a new Senior Manager, Business Operations to our team. The role is an exciting opportunity for someone who cares deeply about measuring outcomes, scaling operations and making work feel better through strategic initiatives, operational streamlining and process improvements. At Lighthouse Labs we believe that a good set of consistent operations is the key to creating the foundation for a memorable experience - in this role you’ll be impacting how every employee feels about work.


      In this role, you’llbe able toblend strategy with on-the-ground execution in working with departments across the organization as well building business operations infrastructure to sustain and further support our growth. You will work on cross-functional initiatives, execution frameworks, process automation and workflow enhancements. You will be trusted to tackle challenging and impactful problems, working directly with the Department leads and the COO to achieve success. This role will report directly to the Director PMO & Business Operations.


      Who are you?

      You're a curious person who loves to learn and tackle complex problems by using data, research, and your experience to build solutions that both meet our current needs and can scale with us -Lighthouse Labs is going through a lot of growth, which means lots of experiments and writing new playbooks as opposed to following a formula.You have a talent for breaking complex problems down into manageable parts and the patience to see the long term changes through. You are very comfortable with both optimizing for what is working well right now, but also not afraid to break apart processes and build something better (ideally before we need it!). You’ve been part of a scaling company, love immersing yourself in the ‘messy middle’ phase of a company, are excellent at building internal relationships and know how to collaborate with empathy while leading change.


      What you’ll be doing:

      • Leading strategic initiatives that impact the entire company, such as central dashboards & reporting, tracking and reporting of KPIs, knowledge & data management solutions to support a remote-first culture
      • Operational improvement projects from start to finish - designing, building, implementing and monitoring. This is a heavy execution role and you’ll be laying a solid foundation that can be built upon and supported by your future team
      • Championing operational excellence and continuous improvement mindset 
      • Working closely with our PMO and Revenue Team to translate incoming projects into business requirements, including forecasting
      • Collaborating with our Software & Data Insights team to automate processes and workflows


      What we need from you: 

      • 5+ years of experience working in rapidly growing organizations, ideally in 150+ size companies, within operations or change management with responsibility for business results
      • 3+ years people management experience in leading and managing a diverse group of professionals 
      • Deep understanding of operational excellence, continuous improvement and change management principles
      • Demonstrated experience scaling processes and building new operational solutions while preserving a personalized customer experience 
      • Strong written and verbal communication skills (at least 50% of this role involves written communications)
      • Able to convey complex information and recommendations in a clear, logical, understandable manner to stakeholders at all levels
      • Strong collaboration skills and demonstrated ability to influence and execute effectively in a cross-functional environment
      • Proven ability to develop creative solutions that result in measurable transformative outcomes that reach beyond incremental improvements.
      • Excellent organizational and planning skills with strong attention to detail (PM experience a bonus)
      • Comfortable with business process design and implementation as well as process automation, along with knowledge of no/low code tools
      • Experience using data to inform decisions, identify problems, and design experiments that lead to new solutions
      • Very comfortable working with a variety of digital tools - Slack, G-suite, Zapier, Data Studio
      • Comfortable working remotely and able to collaborate effectively with a distributed team in both EST and PST time zones.


      What we offer:

      • Fast-paced culture focused on continuous learning and growth
      • 4 WEEKS PTO! (15 vacation days, 5 personal days)
      • Unlimited sick days
      • A remote working budget to get your home office up and running
      • A learning fund to support professional development
      • Flexible working hours
      • 100% employer-paid health benefits


      About us: 

      Lighthouse Labs was founded in 2013 with the mission to effectively and efficiently prepare the workforce with the analytical and technical skills necessary to succeed in a world of automation. With an initial focus on our open-enrolment developer bootcamp, we have grown into a leading provider of professional education services, delivering outstanding educational outcomes for our students. Our secret? Innovative curriculum, proprietary ed-tech, unique mentorship and career services and partnerships with government and industry leading organizations. We’re a bunch of quirky, inclusive and smart people who are changing lives by reimagining education - join us!


      Lighthouse Labs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All positions at this time are remote, and we welcome all applicants. Feel free to ask us about other perks of working at Lighthouse Labs!

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      +30d

      Operations Manager - Junior

      MarooRemote
      sqlDesignslacktypescriptAWSbackendfrontend

      Maroo is hiring a Remote Operations Manager - Junior

      Operations Manager - Junior at Maroo (S21)
      $40k - $55k  •  
      Modernizing payments for the $400B global weddings industry
      Remote / Remote
      Full-time
      Any (new grads ok)
      About Maroo

      Company mission

      Maroo is modernizing money for the weddings industry. Wedding is one of a major and most expensive lifetime events in individual’s life next to going to college, buying a first car, buying a house and having a child.

      And while there’s been a lot of products and solutions built for those other events, wedding payment process today looks not much different to when your grandparents tied the knot - cash, checks, envelopes with tips, fragmented and all over the place.

      We are disrupting this old-fashioned industry and bringing modern technology in place to change the way how millions of couples are paying for their big day.

      We are backed by top global investors like Y Combinator, Pioneer Fund, I2BF Global Ventures, Acrobator Ventures and others. We are demonstrating a triple-digit growth and looking for top talents to join and help us build the first unicorn in the weddings industry.

      About the role

      ABOUT THE ROLE

      We are looking for a right hand to the founder of the company - jack of all trades with strong focus on technical and analytical aspect of product. There will be a variety of tasks on your plate, but you will see how successful startups are being built directly from the front seat.

      WHAT YOU WILL BE DOING

      • You will develop a product which will have a great network effect

      • You will understand customer needs and gather product requirements

      • Working closely with founders and product team to ensure operational KPI’s are met throughout the lifecycle of a product

      • You will use Metabase and build various dashboards to track operational KPIs

      • You will be various automations/bots/integrations between external apps and corporate Slack

      WHAT YOU WILL NEED

      • You are fluent with SQL (this is a required skills otherwise you wont be able to do the job from day 1)

      • You are a self-starter, the only thing you need is a task, and you are committed to figure out the rest by yourself

      • You are extremely competitive and have a track record of being number 1 in several different areas

      • You are a hyper-logical thinker and have a very strong attention to details

      • You have BA/MS degree in engineering/mathematics/physics/finance degree

      • Nice to have: you have 1+ years of work experience in a fast-paced environment (startup / strategy consulting / investment banking)

      • You can break complex problems into smaller ones and enjoy working with data

      • You are curious by nature and interested in making an impact

      • You can demonstrate that through various projects you have been involved

      SALARY

      • up to £40,000/year ($55,000/year)

      WHAT WILL MAKE YOU SUCCESSFUL

      • You share our vision to build the future of payments for wedding and event industry

      • You are ambitious and never accept mediocrity

      • You have an obsession for solving customer problems and get excited about spending time with users of your products

      • You approach work in a logical way and operate from first principles

      • You can work autonomously and take ownership with a high degree of integrity

      • You have an appetite for technical and technological challenges

      BENEFITS

      • Stock options

      • Competitive salary

      • 25 PTO days

      • Health insurance

      • Flexible and remote working arrangements

      • Learning and development budget for books, courses and conferences

      • All the tech you need to perform

      • Annual offsite and team building events

      Technology

      Amazon AWS, React, Typescript, Golang

      Apply Now

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      FAAC Group is hiring a Remote Regional Operations Manager

      The Regional Operations Manager’s role is to ensure the smooth installation of each project by forward planning, pre-site meetings with customers. To manage the installation to customer satisfaction, including any snagging. Responsible for day to day site health & safety for our engineers, site specific risk assessment & method statement. Managing engineers & sub-contractors. Maintaining a high quality of works. Recruiting new sub-contract engineers when required to do so.

      Principle Duties and Responsibilities:

      • Project manage all aspects of order delivery with a quality on-time, first-time, and every time installation focus.
      • Manage all aspects of order delivery with a cost and margin focus.
      • Maintain customer relationships and satisfaction levels at all time, striving to working to customer timescales and deadlines
      • Provide technical support to Business Development Managers, sub-contractors, colleagues and customers in relation to all aspects of ASSA ABLOY products and installations.
      • Complete pre and/or post order site checks.
      • Ensure that all sub-contractors on-site are following environmental, health and safely compliance standards
      • Manage and grow the sub-contract network

      Knowledge, Skills and Abilities Required:

      • Knowledge of Construction industry – Essential
      • Knowledge of automatic doors and entrances – Desirable
      • It skills
      • People Management skills / experience
      • Organisational skills
      • Manage own time / diary

      Special Competencies required:

      • EN16005 certificate essential – training will be providing including an exam after 3 months employment
      • CSCS Accredited
      • SSSTS qualification

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      +30d

      Dispute Operations Manager

      SquareSan Francisco, CA, United States, Remote
      Design

      Square is hiring a Remote Dispute Operations Manager

      Company Description

      It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

      Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

      Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

      Check out our locations, benefits and more at cash.app/careers.

      Job Description

      The Cash App Operations Team is responsible for building and managing a scalable operating environment for our fast growing business with multiple, external partners and internal, cross-functional stakeholders. In this role, you’ll be responsible for delivering operational excellence for our payment disputes program. This includes managing external partners, driving operational projects, investigating issues, and participating in cross-functional initiatives for Cash. Reporting to the Network Operations Disputes Lead, you will be collaborating with other disciplines to further our high standard of performance by executing and communicating operational standards and best practices. 

      You will:

      • Support operations associated with payment disputes and chargebacks. This includes developing deep understanding and knowledge of our KPIs and costs. 

      • Design and monitor reports that capture deep insights into our dispute program, including both industry standard chargeback reporting as well as Cash-specific metrics. 

      • Keep tabs on changes in the industry and understand how network regulations will impact our business. 

      • Partner with Risk, Data Science and Engineering teams to implement and monitor a best-in-class chargeback response program, and work to identify gaps, examine opportunities, and make recommendations to balance cost and performance. 

      • Partner with our external payment partners and key issuing banks to identify and improve operational procedures as they relate to chargebacks and payment disputes. 

      • Advocate for our operational teams to ensure our tools are optimised for existing and developing use cases. 

      Qualifications

      You have:

      • 5+ years of operations & partner management experience within e-commerce, payments, or risk. 

      • Understanding and experience with fraud, chargebacks, and payment disputes. 

      • Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive cross functional collaborative resolution in a timely manner.

      • Previous experience working with external partners and vendors 

      • Strong analytical skills that will allow good reporting and understanding of problems.

      • Exceptional written and verbal presentation skills coupled with the ability to drive consensus.

      Additional Information

      We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

      We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

      Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

      Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

      See more jobs at Square

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      +30d

      Crypto Operations Manager (Custody)

      SquareSan Francisco, CA, United States, Remote
      Designmobile

      Square is hiring a Remote Crypto Operations Manager (Custody)

      Company Description

      It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

      Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

      Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

      Check out our locations, benefits and more at cash.app/careers.

      Job Description

      The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders.  You are a leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our bitcoin business in multiple critical areas including liquidity management, trading, and custody / cold storage. You will be expected to help identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:

      You Will:

      • Support the Crypto business on a day-to-day basis ensuring faster and more efficient operations including critical functions:  trading, custody / cold storage and partnerships 

      • Optimize strategic Crypto partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.

      • Manage custody / cold storage while mitigating security and financial risks. 

      • Drive financial performance of our rapidly scaling Crypto business, which includes forging new revenue lines

      • Collaborate with partners — both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability/ performance in line with commercials

      • Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support, data science and risk operations

      • Leverage and analyze multiple sources of data to inform business decision making and optimizations

      • Drive operational efficiency with measurable outcomes 

      Qualifications

      You have:

      • 5+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company. Entrepreneurial drive is key.

      • 2-3+ years of Bitcoin knowledge or experience is a strong plus 

      • Strong understanding of the financial services industry and its current evolution

      • Experience with developing a rapidly scaling business and related operation

      • Experience with trading operations & asset custody

      • Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

      • Team player, utilizes influence to drive outcomes with internal & external stakeholders. 

      • Ability to develop new revenue streams and negotiate commercial agreements.

      #LI-MS1

      Additional Information

      We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

      We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

      Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

      Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

      See more jobs at Square

      Apply for this job

      +30d

      Chargebacks Operations Manager, Cash Card

      SquareSan Francisco, CA, USA, Remote
      Designmobile

      Square is hiring a Remote Chargebacks Operations Manager, Cash Card

      Company Description

      It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

      Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

      Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

      Check out our locations, benefits and more at cash.app/careers.

      Job Description

      The Cash App Operations Team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple external partners and internal cross-functional stakeholders.

      In this role, you’ll be responsible for delivering operational excellence in the management of Cash Card disputes. This includes working with internal and external partners, driving operational improvements, investigating issues, monitoring and evaluating key metrics, and participating in cross-functional initiatives for Cash.

      Within the Banking Operations team, you will be collaborating with other disciplines to further our high standard of performance by communicating and executing operational standards and best practices.

      You will:

      • Guide dispute management operational performance, working with the internal and external partners associated with managing Cash Card disputes. This includes building strong relationships with internal and external teams, developing a deep understanding of our processes, costs, and industry and regulatory requirements.
      • Design and monitor reports that capture actionable insights into our disputes program, including standard industry reporting as well as Cash-specific metrics.
      • Work with Compliance and Data Science teams to design and implement partner reporting required to fulfill regulatory needs.
      • Monitor and inform on changes in the industry and understand how network or regulatory shifts will impact our business.
      • Partner with Risk, Data Science, Customer Service, Legal, Compliance, and Product teams to implement and monitor a best-in-class dispute management program, and work to identify gaps, examine opportunities, and make recommendations to balance cost and performance.
      • Collaborate with our external partners to identify and improve operational procedures as they relate to disputes management. 
      • Advocate for our operational teams to ensure our tools are optimized for existing and developing use cases.

      Qualifications

      You have:

      • 5+ years of operations & partner management experience within disputes management
      • Deep understanding of and experience with card disputes rules, trends, processes, and regulatory requirements
      • Exceptional collaborative and troubleshooting/deductive skills, including the ability to engage in operational incidents with emerging data to assess impact and drive cross functional collaborative resolution in a timely manner
      • Previous experience working with external partners and vendors 
      • Strong analytical skills that will allow good reporting and understanding of problems
      • Exceptional written and verbal presentation skills coupled with the ability to drive consensus
      • Attention to detail- process and results driven

      Additional Information

      We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

      We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

      Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

      Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

      See more jobs at Square

      Apply for this job

      +30d

      Operations Manager

      A & A Contract Customs Brokers120 176 St, Surrey, BC V3S 9S2, Canada, Remote

      A & A Contract Customs Brokers is hiring a Remote Operations Manager

      Company Description

      If you are passionate about customs brokerage, and you want to get paid well for something you love to do while working at an amazing company then keep reading!

       About us: 

      • A & A has been in business for 42 years and we specialize in customs brokerage - but we are not your average broker. 
      • Our Glassdoor reviews are the best in the industry! - check us out at: https://www.glassdoor.ca/Overview/Working-at-A-and-A-Contract-Customs-Brokers-EI_IE1864045.11,43.htm  
      • We have been certified as a Great Place to Work by our own employees!
      • Our minimum wage starts at $20/hour. No job is paid less than this at A & A
      • You can work from home, giving you the flexibility to work from anywhere!
      • We have amazing benefits including our Honeymoon Hi-5 program that offers paid time off, Learning & Tuition reimbursement, and other paid time off programs not seen anywhere else
      • Medical & Dental benefits (and we’ve waived the 90-day waiting period for your medical benefits)
      • We want to be the best broker and that means hiring the best talent. We partner with you to obtain Customs Certifications such as the CCS- $2000 bonus for completing

      Our Culture

      We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and cutting edge innovation while having fun too! We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

      We invite you to bring your skills to our company and see what A & A has to offer.

      Our team is growing again! A & A is seeking an experienced Operations Manager for our head office! In this leadership role, you will be responsible for ensuring smooth and efficient operations while contributing to the growth of the business and ensuring high employee and client satisfaction. 

      Job Description

      The Operations Manager reports to the Director of Operations and has the following main responsibilities:

      • Manage training and coaching of operations employees to ensure a high level of productivity, strict adherence to corporate policies & procedures and consistent quality of work

      • Spearheads the development and implementation of operating policies and procedures to document the business, working cross-functionally

      • Drive prioritization of highest value business opportunities

      • Participate in the hiring of operations employees

      • Establish and maintain Key Performance Indicators that accurately reflect status and quality

      • Control quality by exercising due diligence and care on operations to prevent service failures, security breaches, and client dissatisfaction

      • Enforce company policies and compliance with standard operating procedures applicable to files and departmental operations

      • Manage timelines and control over production flow of shipment files handling and closing, including general directives for billing, overseas affiliates’ remittance and P/L’s, vendors’ invoices approval and month-end closing processes within the company’s prescribed deadlines

      • Responsible for the management of all employee’s performance under his/her responsibility, including maintaining a proper working discipline that favors employee’s productivity and morale

      • Responsible for resolving in a diligent and business efficient manner customer complaints (billing disputes and others) and implementing measures to prevent their frequency and recurrence

      • Improve on an ongoing basis internal systems and procedures in order to favor customer service, department internal efficiency, and staff productivity

      • Responsible for promoting A & A’s corporate culture and customer service philosophy among all personnel under his/her responsibility

      • Support management in the design/implementation of new initiatives to improve operational infrastructure and sustainable processes needed to support and improve overall services, streamline costs and increase profit margins

      • Overtime hours may be required from time to time

      • Other tasks and duties assigned from time to time by the Director of Operations

      Outcomes:

      In the first 30 days you will:

      • Observe Level 10 meetings for Canadian operations in anticipation of leading these weekly meetings

      • Shadow the Director of Operations to understand key quarterly and annual goals for this department

      • Read "The Book of the Quarter"

      • Set up one on one meetings with managers to create long-lasting relationships and to understand the needs of this group

      In the first 60 days you will:

      • Begin leading Level 10 weekly meetings

      • Own the approval process for ADP  - all operations staff

      • Work with the HR Leader to develop and present a strategy for building a strong recruitment pipeline for future open positions

      • Work with the Director of Operations to create career pathing for all operations staff with defined pay ranges for each position

      In the first 90 days you will:

      • Host  Delegate & Elevate Quarterly Conversation with all direct reports

      • Be a strong, positive presence on the floor by leading my example and mentoring staff

      • Update and deliver all operations KPIs at the weekly company wide huddle

      Qualifications

       

      • Five or more years of relevant experience. Customs brokerage experience preferred, but not necessary

      • You are Collaborative, Kind, and Goal-Oriented with applicable experience at a fast-paced company. We’re looking for someone who is flexible, nimble, humble and is ok with rolling up their sleeves and jumping in to support the frontline … a positive outlook and sense of humor will be a big plus.

      • A high tolerance for ambiguity and the ability to manage change with an action-oriented drive – must thrive in a dynamic environment.

      • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset

      • Strong business sense. You get the big picture of what’s important and have the ability to challenge and debate issues of importance to the team. This includes understanding the key questions to ask and investigate.

      • Ability to challenge and debate issues of importance to the team

      • You have a strong background in problem solving, and frameworks for driving growth

      • Excellent verbal and written communications skills

      • A team player who genuinely enjoys approaching their work with an entrepreneurial and collaborative spirit while having fun at the same time

      Additional Information

      Working Conditions

      • Working conditions are normal for an office environment
      • 8:00 - 4:30 pm Monday to Friday with weekends off

      This position is located in beautiful Surrey, BC and is available for remote work for the ideal candidate.

      We offer a competitive salary, benefits (health & dental), RRSP’s, a tuition reimbursement program, professional training, and paid time off.

      While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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      +30d

      Network Operations Manager

      Fannie MaeReston, VA, USA, Remote
      agileBachelor degreeDesign

      Fannie Mae is hiring a Remote Network Operations Manager

      Company Description

      At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nations housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

      Job Description

      As a valued leader on our team, you will manage staff who are designing and developing information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications.


      THE IMPACT YOU WILL MAKE
      The Cloud Infrastructure - Technology Engineering - Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

      • Manage the development of solutions for application design and IT infrastructure components.
      • Mentor team members to enhance their understanding of the end-to-end performance of IT platforms.
      • Ensure compliance with policies, guidelines, and standard operating procedures.
      • Ensure regular and effective monitoring of performance and capacity metrics for technology solutions.

      Qualifications

      THE EXPERIENCE YOU BRING TO THE TEAM

      Minimum Required Experiences

      • 6 years of relevant professional work experience


      Desired Experiences

      • Bachelor degree or equivalent
      • Familiarity with enterprise technologies including but not limited to Cisco Meraki, Wireless, routing/switching, SD WAN, ISE, DNS, Zscaler, F5 load balancers or CheckPoint firewalls.
      • Strong focus on ensuring a high level of support for end users and services that leverage our network to deliver business value
      • Build strong partnerships with internal teams as well as other key partners to ensure life cycle management services are provided effectively  

      Additional Information

      In response to COVID-19, Fannie Mae has adapted our workplace and hiring processes to better safeguard our employees, candidates, and new hires. We understand that this is an unprecedented situation and Fannie Mae is committed to creating protocols for these processes that are agile and conform with federal, state, and local health administration guidance. While the company's operating status for on-site work is currently voluntary, the majority of Fannie Mae's workforce is remote until further notice. We continue to conduct all interviews and onboarding virtually. In addition, all employees who wish to come on site must be fully vaccinated against COVID-19 and enter their vaccination information into a confidential HR system before arriving at the facility, unless they have an approved accommodation. Click here to go directly to information about accommodations.


      The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

      Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]

      REF10044D

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      +30d

      Operations Manager (Remote)

      WhymLos Angeles, CA Remote
      Dynamicsqa

      Whym is hiring a Remote Operations Manager (Remote)

      Who Are We:

      Whym aims to be the brand of consumer trust for social selling. We create confidence, convenience and controls that cause customers to refer to our purchase experience as “addicting.”

      Sellers can meet customers wherever they are, and Whym helps to identify intent-to-buy. When the customer is ready to make a purchase decision, Whym is the shortcut during the "take my money" moment.

      A brand or business that wants to engage with a customer over text message has 500+ social applications & messaging providers to choose from today. Whym can be used to take payments over any of these channels - no integration needed.

      Join us and build the brand of consumer trust for social selling.

      https://www.whymwallet.com/

      The Role:

      This position is a critical role that will report to the COO and work hand-in-hand with the overall leadership team. You will be a key player in developing the structure, best practices, and policies to scale Whym. Initially you will be an individual contributor but have the opportunity to grow into a leadership position.

      Requirements:

      • Background in Consulting or BizOps (5-6+ years of experience)
      • Strong analytical capabilities and business acumen
      • Excellent written and verbal communication skills
      • Experience in one or more of these areas: SAAS, Fintech, Conversational commerce and e-commerce
      • Unparalleled organizational & time management skills
      • Familiarity with and comfortable working closely with a remote team
      • First-hand knowledge of working with various cross-functional teams including but not limited to: support, training, sales, onboarding, product management, data and engineering

      Intangibles:

      • Entrepreneurial mentality
      • Move, adjust, shift, grow and execute at high speed
      • Ready to go above and beyond to achieve our goals
      • Creative and iterative mindset
      • Bias towards action. Persistent.
      • Ability to work through ambiguity and problem-solve


      Responsibilities:

      • Lead and coordinate cross-functional strategic initiatives to identify and execute against opportunities to improve our business
      • Build deep knowledge of Whym’s operating environment and external market dynamics; use this knowledge to improve overall effectiveness, support growth, and maximize efficiency
      • Provide direction and goal setting while fostering continuous optimization and improvement throughout the company
      • Define, publish and drive adoption of policies, procedures, best practices across various internal and external audiences
      • Work with Data team to develop and maintain differentiating operational KPI dashboard
      • Translate data into actionable day-to-day operational efficiencies
      • Develop and present a weekly report on KPIs with leadership
      • Provide support in developing quarterly board reports
      • Execute manual dev ops and sales ops processes working towards automation and engineered solutions
      • Maintain internal and external-facing knowledge bases; ensure overall kb is continuously up to date by reviewing current documentation and writing new as needed; work with the content team to develop video tutorials as needed
      • Define and execute daily and weekly QA processes
      • Lead QA for product launches identifying edge cases, use cases and overall testing plan
      • Work with COO to build, lead and manage QA, technical and customer support teams
      • Continually monitor the support queue to ensure the team is meeting SLAs but most importantly resolving customer issues
      • Participate daily in customer and technical support tickets
      • Take charge of communicating risks, outages, and planned system changes that may affect the uptime and usage for Sellers



      Benefits

      Remote work (anywhere in the continental United States)

      Flexible PTO and work schedule

      20+ company holidays

      Medical, dental, vision, short/long term disability, life insurance, 401k matching + more

      Phone, computer and home office stipend



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