Location: New York, Washington DC or Miami preferred; other locations in the US EST time zone considered

Forests are crucial to all life on Earth.  They capture and store carbon and are one of the most promising, largescale, and cost-effective opportunities to combat climate change.  Rainforests also sustain rainfalls, food supply, vital ecosystems, and livelihoods for over a billion people.  Protecting them is not just a moral imperative, it is essential for a stable, prosperous, and sustainable future for us all. As the COVID-19 crisis highlights, we live in a fragile and interconnected world where sustainability cannot be taken for granted.

There is increasing recognition of the urgency of climate change.  The Paris Agreement in 2015 committed governments to keep the increase in global average temperature to well below 2 °C above pre-industrial levels.  Over 1,500 major corporations have committed to climate neutrality, and over 40 countries have implemented some form of carbon pricing scheme.  After two decades of putting necessary, effective, high integrity standards and market mechanisms in place, Emergent has the historic opportunity to channel this momentum to solving the deforestation crisis.

Emergent helps safeguard the world’s tropical forests by building a global market for forest carbon credits.  Countries generate these credits by reducing deforestation and tropical deforestation (called “REDD+”).  For forest countries, Emergent provides a guaranteed source of demand by facilitating access to a range of high-volume buyers, backed by a purchase guarantee from donors, giving countries the certainty needed to make investments in forest protection and chart a new course.  For buyers, Emergent provides access to the highest quality REDD+ credits, enabling them to meet their climate neutrality goals.

Emergent is currently grant-funded but will become self-sufficient through transaction fees as volumes build.

Reporting to the Chief Finance and Operations Officer (CFOO), the Senior Manager, Finance & Operations will lead on finance and accounting for this dynamic startup.  They will be expected to exercise a high degree of autonomy and take on significant responsibility. An ideal candidate will have a recognized accounting qualification and broad experience in non-profit finance/accounting.  Experience in human resources (HR) and non-profit operations management would be a significant advantage.  Although the primary focus of the role is accounting and finance, willingness to flex into other areas, if necessary, with specialist external support, will be essential.  Under the guidance and oversight of the CFOO, we expect that the role holder will need to build a small team to support them as Emergent grows.

Emergent is a US-registered 501(c)(4) non-profit, so the primary responsibilities of this role will relate to the financial management of that entity, including those involving third parties.  About half of the Emergent team is based in Spain, including the Executive Director.  They are employed through a separate legal entity, and this role will include responsibility for the financial management of that entity, working with a local law firm via an outsourced service contract.

Primary: Accounting

• Manage accounts payable and receivable, ensuring costs are appropriately documented and approved, records kept and payments made efficiently.
• Manage accounting schedules, and prepare and enter month end closing entries, including allocation of costs and recognition of revenue.
• Support the annual audit and preparation of Emergent tax forms and filings.
• Prepare and upload payroll, tax, and benefits payments and serve as the primary point of contact for offices in the US and Spain

Primary:  Internal financial management

• Track Emergent’s operating budget, including preparation of monthly financial reports.
• Work with the executive team and board to communicate organisational financial performance, risks and recommendations.
• Establish and lead planning, budgeting and forecasting processes for Emergent.

Primary:  Compliance. 

Emergent is principally funded by a grant from the Norwegian government and receives other funding from the U.S. Department of State and other private donors.  The holder of this role will be asked to take the day-to-day lead in building and leading that capacity in-house, in terms of identifying compliance requirements and establishing appropriate processes and policies to meet them.

Secondary:  Operations and HR

Supporting the CFOO in a range of functions for Emergent, working with specialist providers where necessary.  This includes procurement, office management, IT, corporate policies, organizational performance management, managing compensation and benefits, learning & development, and others.

• A recognized US accounting qualification with ongoing experience of US GAAP.
• 8-10 years’ experience in non-profit operations management, including finance and accounting, human resources, grant/contract management and business operations.
• Detail-oriented, and able to deliver consistently high levels of efficiency and follow-through.
• Ability to systematise and to process large volumes of information.
• Excellent interpersonal, presentation, and communication skills, especially in communicating complex financial information to management teams and boards.
• Ability to thrive within an entrepreneurial, small team start-up environment. 
• Decisiveness and good judgement.
• Proven ability to build and lead a team.
• Proven aptitude to manage multiple projects and competing priorities.

Applicants must have work authorization in the US.

Emergent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local or other applicable laws.

Please include your cover letter and resume as a single PDF document when applying.

The Cash App Operations team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders.  You are a seasoned leader with a deep interest and passion for Bitcoin who has a history of impact in high performing operational teams. You will help expand our existing Bitcoin product line into a portfolio of crypto-based services. You will support the management of our bitcoin business in multiple critical areas including liquidity management, trading, and custody / cold storage. In addition you will be responsible for helping to identify and remediate operational issues in multiple areas as well as managing key external partners, participating in cross-functional projects and supporting product development. In addition:

You Will:

• Support the Crypto business on a day-to-day basis ensuring faster and more efficient operations including critical functions:  trading, custody / cold storage and partnerships 

• Optimize strategic Crypto partnerships for the Cash App through detailed and proactive partner-management, working with partners to define, iterate, stabilize and enable new initiatives and features.

• Help manage custody / cold storage while mitigating security and financial risks. 

• Drive financial performance of our rapidly scaling crypto business, which includes forging new revenue lines

• Collaborate with partners —both internal and external — to improve points of failures, resolve partner issues, document all critical processes and drive accountability / performance in line with commercials

• Collaborate across cross functional constituents including the Cash App engineering, design, product, finance, legal, compliance, customer support, data science and risk operations

• Leverage and analyze multiple sources of data to inform business decision making and optimizations

• Drive operational efficiency with measurable outcomes 

You have:

• 10+ years of payments, operations and/or partner management experience, preferably in a fast moving technology or financial services company.  Entrepreneurial drive is key.

• 3-5+ years of Bitcoin knowledge or experience is a strong plus 

• Solid understanding of the financial services industry and its current evolution

• Experience with developing a rapidly scaling business and related operation

• Experience with trading operations & asset custody

• Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements

• Utilizing influence to drive outcomes with internal & external stakeholders. 

• Experience with developing new revenue streams and negotiating commercial agreements

#LI-MS1

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

With more than 160 sales and logistics facilities in over 70 countries, highly efficient in-house production and more than 6,000 employees, the Doka Group is one of the world’s leading companies for developing, manufacturing and distributing modern system formwork technology. Our strong and effective sales organisation gives construction firms all over the world swift access to pathbreaking formwork solutions and services for all areas of cast-in-place building construction.

To continue building our high level of service for our customers, the Doka Group not only invests in its employees’ professional and personal career development but also sets great store by foresighted personnel planning. 

As Manager - Operations Doka India you are managing the company operations as well as coordinating and supervising country logistics. You will be reporting directly to the Head of Finance & Controlling. In your role as Manager Operations, you will ensure a smooth operation and continuous productivity improvement within your area of responsibility. Your self-reflective personality & intercultural awareness will contribute to effective development of your employees in all areas. 

Your responsibilities include but are not limited to: 

Contract Management

• To prepare all contractual documents (letters, endorsements etc.) for select major projects
• To provide commercial and pragmatic approach to interlocutors (General Management, Project Management, Finance, and Legal) to draft contracts that best defend the interests of Doka.
• To review and give feedback on the Contract / Purchase Order terms and condition received from customer, so that it reflects the best interest of Doka.
• Review and give feedback on Rental and Buyback agreement to Sales Team so that it is in line with DOKA terms and conditions.
• To ensure that contractual requirements (such as supply limit, time extensions, work variation order) are being complied by Customer as per Contractual agreement.
• To anticipate events and conduct analysis of contractual risk.
• To train sales and operations on the contractual agreement especially for complex and large projects.

Project Coordination

• To ensure that obligations towards the customers / partners are respected and complied.
• To organize documentation of each infrastructure project to ensure traceability of all correspondences.
• Coordinate with Cross Functional Team to fulfill the requirement as per contractual agreement.

CMO

• To ensure a timely supply of material to customers as per the requirements and contractual obligations.
• To be responsible for smooth order delivery to the customer by leading the commercial team and ensuring all contractual obligations relating to material supply are adhered.
• Ensure Material Planning File, Contractual documents are prepared and saved for each Project.
• Comply with requirement of DOKA standard Processes of CMO.
• Timely and accurate billing of all Rental and Sales business are happening as per contractual terms and condition.
• Ensure advance communication to Yard Team for material preparation is done on time.
• Monitor the actual projected revenue per month based on order in hand and material availability.
• Ensure that necessary approval are taken for Credit Note, Free of Cost material supply.

Customer Complaint & Claim Management

• To handle any claims, of an adverse nature or otherwise, that might arise from the customer.
• Assess and determine the validity of Customer Claims for processing internally or denial communication to Customer.
• Record and address Customer Complaint / Claim with corrective action to resolve the same.
• Timely feedback to customer and internal stakeholder on each complaint / Claim.
• Coordinate with responsible Internal Stake holders to resolve customer complaints or Customer Claims.
• Conduct the Root Cause Analysis of each Complaint / Claim for Necessary Permanent Corrective Action.

Demand Planning

• Ensure availability of materials on time & in full as per the customer orders.
• Conduct S&OP meetings with Sales to understand the future requirements and forecast from the sales team.
• Support Demand Planner for Material Planning as per Project Forecast.
• Coordinate with Regional Planner, DC's and Other Country to expedite the shipment or Logistical issues
• Monitor and optimize stock levels for all Doka items to ensure availability at lowest possible costs and inventory level as per Budget.
• Ensure Orders are released and approved on timely manner as per authority levels.
• Release Non Moving material within Region after analysis and discussion with internal stakeholder.
• Coordinate with Engineering for alternate material in case of Shortage / Long Lead Time / Material available in Stock.

Procurement

• Development of supply management plans that effectively address all aspects of supply management (including staffing, systems, sourcing strategy, and cost savings strategies).
• Development of applicable inquiry and award documents for projects, based on the scope of work and requirements.
• Process optimization.
• Fulfillment of supply requirements during project performance.
• Assure adequate protection of the company against potential supplier claims.
• Problem identification, status reporting and corrective action.

Quality Assurance

• Be responsible for quality assurance processes of incoming goods into the yard and supervise staff members responsible for material inspection from a functional perspective.
• You are responsible for all checking and follow-up on the materials production timelines.
• You ensure the local parts adhere to the global Doka quality & commercial guidelines including QHSE procedures.
• You are responsible for the workflow management on daily basis while meeting tight deadlines.
• You manage customer complaints on the quality of materials and communicate it back to the supplier for improvement.
• Audit of existing suppliers and make decisions about their quality capability.
• You provide recommendation of the quality and pricing of suppliers.

Yard Operations:

• To ensure that yard operations KPIs and processes are being executed as per Doka standards. 

People

• To coach, mentor, develop, and manage India operations team
• To plan and optimize cost related to staff, material, and service 

Team

The role will have the following team Members reporting into it

• Commercial Team: The complete commercial team will be the responsibility of this role with the team directly reporting into the role.
• Demand Planner
• Procurement & Quality Assurance
• Yard team: The entire yard team will report to Yard-Incarge who inturn reports into this role.

The role reports to Head of Finance & Controlling, Doka India.

• Proven management experience in Supply Chain, Logistics and Yard Operations, preferably within MNC
• Construction Industry background would be major benefit
• Degree in Logistics, Operations Management, MBA preferred 
• Outstanding leadership skills, intercultural awareness, self-reflective personality
• Proven track record in leading and developing teams
• Strong analytical skills, technical proficiency and effective problem solving skills
• Hands-on mentality and engaging personality

DESCRIPTION OF THE ORGANIZATION                                                                             Founded in 1992, CF Montreal is a Canadian soccer team. Evolving through the years, the club is now a franchise of the Major League Soccer (MLS), the elite league in Canada and the United States. With over 110 permanent employees and over 300 during the game season, the CF Montréal is a forerunner in the Canadian soccer scene. CF Montréal is a dynamic and passionate team working in a stimulating and innovative environment! Are you an ambitious person who wants to help build the new face of professional soccer in Montreal and Quebec? Join our team now!

A PROFESSIONAL SPORTS CLUB, BUT MORE!           

The professional sports industry requires flexibility, dedication, energy and passion. We know this, and that's why we care about the well-being and health of our employees. We offer several competitive benefits, such as:

• Comprehensive group insurance with life, medical, dental and EAP coverage, with individual and family options;
• Employer contribution to registered retirement savings plan;
• Two weeks of recovery time during the holiday season;
• Free products from the Club and our various partners and discounts all year round;
•  A pair of season tickets;
• A free membership to the Econofitness wellness centers;
• The opportunity to experience emotional moments;
• An inclusive and family-oriented corporate culture with several social events per year;
• A hybrid work format (telecommuting and in-person);
• Continuous training.

Your eyes are already sparkling, wait until you see what the position below!

MISSION                                                                                                                  

Reporting to the Ticket Sales and Services Director, the Manager, Ticket Operations is responsible for all technical and analytical aspects of the systems supporting the ticketing, such as the computer system and the sale of tickets. In addition, the Manager must ensure sound management of the department and act as a resource person for all ticket operations..

MAIN RESPONSABILTIES                                                                                        

• Manage the ticketing department and its computer system;
• Support the sales team by producing and analyzing various reports;
• Ensure the preparation, sale and execution of events;
• Supervise, advise and manage the employees of the department;
• Ensure relationship and communication with internal partners and suppliers;
• Promote a customer service approach; 
• Coordinate and supervise ticketing activities on home game days;
• Establish and monitor budgets;
• Optimize department operations;
• Act as a resource person in problem solving;
• Perform all other related duties.

• The personality! Creative, innovative, proactive, natural leader, open-minded, with good interpersonal skills, strong analytical skills and a business vision.
• Bachelor's degree in management, business administration or other related field;
• 5 years of experience in the field of event management, ticketing activities or equivalent; 
• Demonstrated experience in customer service management
• Ability to manage several projects at the same time, independently and to work under pressure with tight deadlines;
• Mastery of various customer database management and business intelligence software;
• Fluency in French and English, both written and spoken;
• Excellent knowledge of the Microsoft 365 suite, Microsoft Excel expertise.

The Club de Foot Montréal thanks all those who have expressed an interest in applying. However, only those applicants who are selected will be contacted. CF Montréal's values and mission are equity, diversity and inclusion. Interculturalism defines not only our sport, but our Club. We are committed to applying these principles in our recruitment processes and in our work environment. If you have any questions regarding the actions taken by the CF Montréal, please do not hesitate to contact us.

Zencity is a next-gen residential hospitality company creating authentic living experiences for travelers and thriving communities for renters. With Zencity, you get apartment-style suites maintained to hotel standards in cool and convenient neighborhoods. Long stay or short trip, business or pleasure, Zencity puts you where you want to be, and gives you the space to enjoy it.

The Operations Manager in is a critical role to delivering the best possible guest experience in our high priority Zencity markets. You will remotely co-manage our Field Operations teams in Chicago, St. Louis, and Kansas City including: leading a team of 15+ field staff in each city, building a culture of excellence (and fun), and ensuring each unit is 100% ready for Zencity guests.

Responsibilities

• Set tactical priorities for our Field Operations teams including identifying areas for improvement, drafting work plan for the teams, delivering updates, and supporting senior leadership
• Deliver ongoing training and feedback to staff including briefing teams on how to use tools, follow processes, and improve performance
• Monitor progress of daily Field Operations activities to ensure timely completion of all tasks
• Be available and responsive to Field Operations team member questions and concerns
• Monitor quality control of our units by analyzing guest satisfaction data, scheduling inspections, scoring turnovers, and preventing any issues from adversely impacting the guest experience
• Schedule repairs and maintenance of units, minimize disruption of the guest experience, and confirm units are 100% after completing maintenance
• Ensure proper execution of safety and security protocols with the Field Operations teams including key management/access codes to each unit, key distribution, and supporting seamless guest check-ins
• Manage supplies inventory by ordering supplies up to par
• Support ongoing enterprise analytics and KPI tracking across functions

What You Offer

• 3+ years of professional services and/or operations management experience
• Proven track record of managing high-performing teams
• Highly driven and results-oriented; proven problem solving ability
• Excellent organizational and both written and verbal communication skills
• Strong proficiency in Microsoft Office (especially Excel) and Google Suite
• Willing to work flexible days and hours including weekends

What Zencity Offers

• Competitive salary ($50k - $70k)
• Medical, Dental, Vision insurance
• Unlimited PTO
• Remote work
• Highly collaborative team
• Dynamic work environment in a progressive start-up culture
• Advancement opportunities – we want you to grow with us!

We are committed to creating a diverse work environment and proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

As Senior Manager, Industry Relations and Operations you will support one of Square's most important assets in delivering meaningful and unique value to our Sellers - our strategic operations and the industry relationships with payment networks, banks, and the ecosystem are critical to Square's money movement and new product development. 

You will help adapt and evolve relationships and our operations to reflect Square's increasing role in a complex and imbalanced industry. From commercial relationships and agreements to program management, your role will be to support Square's Industry Relations and Operations agenda and help Square grow and adapt to the dynamic landscape of the industry in which we operate. Reporting to the Head of Industry Relations, Payment and Operations-  Canada (based in Toronto), this role can be based anywhere in Canada. 

You will:

• Support the payments and financial services teams to operationalize and solidify strategic partnerships and vendor relationships to put in place new products and infrastructure to grow Square's business and ensure resiliency

• Work with industry partners and suppliers on scoping and implementing new features and strengthening commercial, strategic, and processing operations

• Program manage externally, driving analysis and discussion with card networks, banks, industry partners to maximize benefits to Square and our customers while driving down inefficiencies and cost

• Creatively identify new sources of information, data, and industry intelligence to enable opportunities for Square to serve Sellers in new and better ways

• Partner with Counsel, Compliance, Developers, Finance, Hardware, Marketing, Partnerships, Product, Sales and external businesses, vendors, and industry leaders to better develop Square's go-to market delivery and strategy.

You have:

• Demonstrated experience working within financial technology or payments with high-growth technology and small businesses

• Dexterity and appetite to straddle the roles of relationship manager, program manager, and analytics manager, interrogating new payment network rules, contract changes, and working with banks, network partners, and vendors

• Interest in lobbying for small business and technology in the payments landscape in Canada and internationally

• Experience working with important payments industry partners such as global and domestic card networks, acquirers, payment facilitators

• The ability to make arguments supporting Square's position is shown through relationship building, presentation, and negotiation

• The successful candidate will have a demonstrated ability to deal with ambiguity; think strategically and analytically about business, product, and technical challenges.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

WNS Limited is a global business process management company serving the travel, banking, financial services, insurance, healthcare, utilities, retail and consumer product industries. The company operates in two segments, WNS Global services BPM and WNS Auto Claims BPM. It is headquartered in Mumbai, India.

Preferred Experience
4+ years’ experience in BSFI/Healthcare Claims Operations Management

Requirements of Position
Hire, train, schedule and manage employees in daily tasks

Oversee daily activities, such as staffing, scheduling, and customer relations. 

Manage inventory and other operational functions
Develop strategies for better workplace efficiency and goal achievement
Liaise between managers and employees

Responsibilities of Position
Excellent verbal communication, and the ability to convey information clearly and effectively
Great interpersonal skills and customer service
Quick decision-making and problem-solving abilities
Excellent time management, Responsible, goal oriented and organized
Strong attention to detail and ability to multitask
Confident, proactive and willing to take on challenges
Great listening skills and able to take direction from individuals in higher-level positions
Stable work history, Must be self-motivated and possess the desire for self-development

Graduate/Post Graduate

Candidate must be ready to work in flexible shifts

Candidate must clear Drug test as per client requirement

Privia Health elevates the patient-provider relationship by delivering tools, talent, and technology built to transform healthcare. Our proven, physician-focused platform is designed to reduce unnecessary costs, achieve better outcomes, and improve patient health and provider well-being.

Title: Risk Adjustment Operations Manager

Employment Type: FTE

Exemption Status: Exempt

Location: Remote

Overview of the Role:

The Manager, Risk Adjustment Operations is responsible for supporting the growth and improvement of Privia Health’s national risk adjustment (RA) capabilities, including training, education, concurrent coding, and other operational programs. The Manager will develop and enhance the educational program necessary to support value based care initiatives impacting Medicare Shared Savings Programs, Medicare Advantage and ACO contracts.  This individual will work in a matrixed organization to deliver complex ideas, support various key stakeholders, and assist with executing new risk adjustment initiatives. They will work closely with multiple markets to build operational action plans and execute to goals, integrating with other relevant teams, such as Population Health, Analytics, and Performance.

The ideal candidate is an expert in coding compliance, knows how to develop strong relationships with internal business partners, and effectively manage business optimization processes to lead a successful team. You will enjoy the flexibility to telecommute.  If you are a self starter and driven to succeed, I encourage you to apply.

Primary Job Duties: 

• Be a partner for strategic innovation, helping key stakeholders understand roadmaps for improvements relating to coding and documentation 

• Support big-picture thinking to focus business process to improve efficiencies and accuracy relating to risk adjustment

• Work with market leaders to understand their unique challenges then develop actionable work plans to implement resolutions

• Work with analytics, clinical operations, and performance consultants to understand performance at a National, Market, physician practice, and provider level to identify opportunities for improvement

• Assist in collaborating with cross functional teams to develop and execute communication plans impacting risk adjustment program operations 

• Act as the internal subject matter expert and escalation point for risk adjustment capabilities for market teams and providers 

• Utilize data analysis for developing ideas, programs and projects

• Manage a team of in-market risk adjustment educators conducting activities geared towards improving healthcare outcomes

• Ensure HCC Concurrent Coding and Training programs are operating effectively and efficiently

• Develop and maintain compliant, centralized training materials, such as webinars, recorded trainings, to support providers and their staff in coding and documentation

• Implement risk adjustment programs in new markets as needed

• Review and sign-off on all third party developed guidelines 

• Work effectively with physicians, Non-physician practitioners (NPP), practice staff, health plan/other external parties and Privia multidisciplinary teams

• Support RA Educators with ad hoc provider risk adjustment audits

• Accurately follow documentation and coding guidelines and legal requirements to ensure compliance with federal and state regulatory bodies

• Assist with risk adjustment vendor oversight

• Perform other related duties, which may be inclusive, but not listed in the job description

• Travel as needed 25% of the time

Minimum Qualifications:

• Certified Professional Coder (CPC) required; Certified Risk Adjustment Coder (CRC) preferred 

• 7-10 years’ experience coding ICD-10-CM; Previous experience with Risk Adjustment training

• Expert Knowledge of Federal laws and regulations, including NCDs and LCDs affecting risk adjustment documentation and coding compliance

• Extensive knowledge of documentation and coding guidelines established by the Center for Medicare and Medicaid Services (CMS) and the American Medical Association (AMA) for assignment of diagnostic and procedural codes

• Knowledge of Health care insurance claims practice and compliance

• Skilled with MS Office Suite, Electronic Medical Records, Encoder, Coding Clinic, Customer Relationship Management (CRM) or other software programs and internet based applications as needed

• Maintain patient, team member and employer confidentiality; comply with all HIPAA regulations  

Interpersonal Skills & Attributes:

• Able to have honest, difficult conversations with providers about diagnosis documentation and code assignment

• Ability to communicate effectively, verbally and in writing

• Establish and maintain effective working relationships with providers, management, clients and staff

• Excellent interpersonal and presentation skills 

• Express ideas clearly and effectively

• Respond calmly and maturely in high pressure situations

• Keep a positive attitude toward company, work, clients, management, and team members

• Use a customer focused approach in dealing with conflict and resolution of problems

Physical Demands:

Category Two: Office Operational  

Definition: works constantly at a computer or other workstation and performs occasional moderate physical activities 

• Ability to constantly remain in a stationary position

• Ability to constantly operate a computer and other office productivity machinery, such as computer and printer

• Ability to read and use close vision, including the ability to do so on a computer screen

• Ability to frequently communicate and exchange information

• Ability to frequently adjust focus

• Ability to move about the office or other locations as needed

• Ability to occasionally ascend/descend a ladder 

• Ability to occasionally position self to maintain computers including under desks and in service closets

• Ability to occasionally lift, push, or pull up to 25 pounds of equipment, usually in the form of boxes, equipment or other small packages

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Wish is looking for an experienced Legal Operations Specialistor Legal Operations Manager to join our growing Legal team. You will manage and direct various parts of Wish Legal’s operations, data-management, vendor relationships, eDiscovery, budgeting, billing, and other functions, and also help develop and implement new tools and processes.

The ideal candidate is: tech savvy with a natural curiosity for learning new and improving on existing systems; comfortable helping with everything from corporate matters to litigation with a “no task too big or small” attitude; a team player with a good sense of humor.

What you'll do

* Manage Wish’s Legal operations, including assisting with law-firm relationships, insurance providers, internal stakeholders, and external vendors 

* Develop, implement, and manage various “knowledge management” tools, including eDiscovery, data-collection, eBilling, and contract-management systems 

* Assist with compiling, managing, and tracking the Legal team’s budget and billing (including, as necessary, interfacing with outside law firms, vendors, and other service providers)

* Gather information for litigation matters and other data-collection initiatives and coordinate with external eDiscovery providers 

* Support a wide range of cross-functional privacy and data protection initiatives, including design and implementation of tools, processes, and programs related to data mapping, data subject request fulfillment, and privacy-by-design.

* Design, build, and manage Legal processes to facilitate and scale support of the company’s Legal team and other operational teams, including Finance, HR, Engineering, and Product

*Provide project management for various Wish Legal projects and initiatives

* Schedule and coordinate internal Legal team meetings and events and the Company’s Board of Directors and Committee meetings

#LI-SH1

* 5+ years of combined paralegal, operations, or project management experience, preferably with at least 2 years within a technology company 

* Experience with technological systems and tools and comfort with data-collection and data-management processes is a plus 

* Flexible, independent, and forward thinking with a willingness to learn and engage in all aspects of the Legal team and business 

* Comfortable in a fast-paced environment with shifting priorities, juggling many matters at once, and pitching in on areas outside your expertise 

* Project-management capabilities, including the ability to plan, initiate, monitor and implement a strategy and execute projects that achieve strategic goals 

* Have a great sense of humor and don’t take yourself too seriously

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

ABOUT THIS JOB
Responsible for the overall management and coordination of large scale projects for the operation unit for Consumer Insights (CI) in Philippines to effectively and efficiently utilize and develop the appropriate resources to meet both short and long term needs of the overall business for the achievement of planned sales and profit objectives.

RESPONSIBILITIES

• Ensure the implementation of all approved strategies and plans within the operating policies and guidelines of the company.

• Keep abreast of new technologies and techniques and assess its application for improvement on business efficiency

• Deliver on productivity targets set by Global Leadership

• Periodic review existing systems and procedures in light of the rapid change in business need and recommend changes / introduce new methods as necessary, with the end goal of maximizing resources and manpower

• Develop and implement plans to improve internal and external client satisfaction and ensure continuous business growth

• Document the Processes – identify and document processes to validate that the work is being performed correctly and efficiently.

• Strive for Continuous Improvement – having a continuous improvement atmosphere promotes and encourages the sharing of ideas for improved performance.

• Design, check feasibility, plan timeframe and budget for new project requests coming in

• Collaborate with the Client Service, Recruitment, Programming and Data processing team in order to ensure all projects are conducted within the agreed specifications, budget and timeframe.

• Monitor productivity of Fieldwork Executives and Interviewers (e.g., contact sheets, Data Quality Analysis, etc.), provide feedback and document all performance and disciplinary issues

• Ensure proper project distribution across the team, oversee fieldwork progress and step-in as required. Ensure field interviewing is scheduled to 1) start and finish on time, 2) meet the dispatch schedules and 3) meet the budget

• Perform required Quality Validations (e.g., Interview Monitoring, Recontacts, Data Quality Analysis, etc.) and follow-up on any necessary actions; this may require Interviewer re-training, which should be fully documented and their future work monitored

• Perform a thorough investigation into any discrepancies identified by Independent Quality Control (IQC) team; share findings with IQC team, and take appropriate and timely action(s)

• Perform weekly reviews of Interviewer statistics/productivity and take appropriate action(s) as needed. Maintain on-going conversation with Recruitment team to assure proper resource allocation and capacity for commissioned projects

A LITTLE BIT ABOUT YOU
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

QUALIFICATIONS

• Bachelor’s Degree or equivalent, Master’s Degree desirable

• Managerial skills (at least 5 years in managerial/supervisory positions)

• Solid understanding of the fieldwork process and familiarity with commonly used terminology and jargon

• Detail-oriented, both in receiving and giving instructions, and in monitoring fieldwork

• Knowledge of market research industry as well as key research techniques and methodologies

• High level of communication and “people skills” to able to effectively problem solve and diffuse potential conflicts; being comfortable interacting with different cross-functional teams across the company and markets

• Working knowledge of Statistics; strong project management and client management skills.

• Organized with strong time management skills; proactive and able to meet deadlines and follow-up on action items

• Proficient in using Google tools and Microsoft applications

• Excellent English language skills, both spoken and written

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.