At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested, delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more impact in work and life.

Our clients are ambitious, high-impact CEOs, founders, and executives. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/Airbnb, managed professional sports teams, fulfilled senior political positions in the US Government, and competed in global competitions that push mental and physical ability to the limits.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to become world-class at delegation.

The Senior Operations Manager will be responsible for our Operations Managers and EAs to consistently provide excellent quality services to our clients by addressing needs, skill gaps, and escalations by owning the development of their team.

High-level Responsibilities

• Coach: Provide weekly coaching sessions to Operations Managers to ensure that they are addressing performance gaps effectively, setting their EAs up for success, and keeping our EAs connected to the Athena community. Be available for Operations Managers to resolve day-to-day concerns and issues.
• Quality and Process Improvement: Have the ability to highlight improvement opportunities both on an individual level as well as a process level to avoid client churn, and come up with strategies to solve them.
• Support and Guide: Be the point of escalation for the Operations Managers under your cohort and provide insights on coaching strategies that can be applied to specific issues. Tune in to EAs' needs by identifying the tools, systems, and any role-specific type of support that will enable them and make their work easy.
• Track: Monitor client-EA partnership health for the cohort assigned, and intervene when there are performance/ quality issues. Monitor client satisfaction and coordinate with the clients when necessary, to improve and deepen partnerships.

Specific Responsibilities

You will lead a group of Operations Managers and help ensure that their EAs are highly engaged and high-performing.

1. Team Management & Leadership:
   • Understand the mission, vision, core values, and value proposition of Athena, and let these be your North Star when executing your role.
   • Track and assess the performance of Operations Managers and their teams, applying interventions and strategies where necessary, and ensuring their continuous improvement.
   • Maintain high levels of engagement and accountability among Operations Managers and their teams. Leaders should be held accountable for the performance of their teams and we should apply extreme ownership of the issues and challenges that we face as a team.
   • Mentor Operations Managers to grow as a person and become the best version of themselves. This may involve helping Operations Managers to achieve their personal or career goals, introducing them to new ways of thinking, challenging their limiting assumptions, sharing valuable life lessons, and much more.
   • Help remove any roadblocks of your Operations Managers in order for them to do their job well. Provide the resources, authority, training, and support necessary for them to deliver consistent high performance of their EAs.
2. EA onboarding:
   • Ensure that all new hires are effectively supported through the onboarding process by the Operations Manager assigned to them, within the timelines set by the business.
   • Ensure that the Operations Managers are monitoring and supporting EAs for the first 90 days of the partnership, including interventions if necessary.
   • Ensure that areas for improvement are addressed immediately and that Operations Managers are constantly finding ways to improve the performance of the EAs during this critical time of relationship building.
   • Involve the necessary stakeholders to discuss issues in onboarding and help identify what can drive us forward as a business.
3. EA performance monitoring and ongoing support:
   • Ensure that all EAs under your portfolio are coached based on the requirements of the business, depending on the partnership health status. Ensure that coaching support happens more frequently if the partnership is flagged as at-risk or problematic.
   • Ensure that the Operations Managers and EAs under your cohort undergo quarterly performance reviews that highlight opportunity areas, professional goals, and partnership milestones that help ensure their continuous development.
   • Coach Operations Managers so that they are giving clear, timely, and actionable feedback based on client surveys and client feedback as relayed to the client concierge. Have difficult conversations with them to drive the performance of their teams.
   • Ensure that the Operations Managers know, understand and immerse in the day-in-the-life of the EAs in their teams by performing regular side-by-sides and helping them with task-related questions and concerns.
   • Perform skip level and triad sessions to frequently audit the level of support that’s given to our EAs.
   • Be the main point of escalation for issues and problems of your EAs when it comes to the support that they are receiving from their Operations Managers.
   • Work with Operations Managers in your cluster to ensure that all EA and client escalations are handled well from start to finish
4. Continuous Improvement:
   • Set our EAs up for success by collating and communicating EAs' skill gaps to relevant stakeholders to help optimize our training, recruitment, and coaching processes, but at the same time, finding radical solutions to the problems within our scope of control.
   • Monitor client-EA partnership health and audit the health of partnerships on your portfolio, intervening when there are performance/ quality issues.
   • Act as the point person for receiving client feedback related to service quality from the client experience team.
5. Hiring:
   • Hire Operations Managers that are aligned with the standards of the business.
   • Ensure that Operations Managers are onboarded properly and that they are set up for success.
   • Serve as a buddy to newly onboarded Senior Operations Managers and help to set them up for success.
6. Engagement:
   • Be a culture ambassador. Reinforce Athena’s values, house rules, and policies. Participate and contribute to the community in any way possible.
   • Recognize exemplary EAs and Operations Managers through different Athena recognition channels.
   • Contribute to the continuous improvement of our processes, team, operations, Athena, and the community.
   • Ensure that Operations Managers and EAs are engaged and motivated through holding team huddles and different engagement activities and empower EAs to be involved.

About You

• You are world-class at leadership and coaching.
  • [ ] You have deep personal experience with running coaching programs to support operations.
  • [ ] You understand drivers of individual learning and performance and possess coaching models to facilitate these developmental growth drivers.
  • [ ] You understand how to coach and mentor leaders so they are creating a positive impact on their teams.
• You are strategic but you don't mind rolling up your sleeves and getting your hands dirty to test out and audit processes.
  • [ ] You understand that you have strategic and tactical responsibilities.
  • [ ] You are driven to have a deep understanding of what our frontline team members and leaders are doing so you can understand how to help them with challenges and drive them forward.
• You have a continuous improvement mindset.
  • [ ] You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
  • [ ] You maintain high-quality standards so you ensure that our Operations Managers consistently provide A+ service to their EAs and our EAs can develop into world-class talent.
• You excel at cross-functional collaboration.
  • [ ] You can successfully work with others toward a common goal but will not be limited with the solutions that you can apply based on your span of influence.
  • [ ] You love connecting the dots, putting the pieces together, and bringing the right people to the same table to drive the business forward.
  • [ ] You own the decisions of the business and you become the main driver of positivity within your teams. This includes managing challenging feedback and helping the team understand the context behind decisions in order for them to see these decisions positively.
• You are an excellent communicator.
  • [ ] You have good listening skills, and you listen without judgment.
  • [ ] You deliver specific and well-defined feedback (positive or negative) to your team and stakeholders.
  • [ ] You are able to provide visibility to your stakeholders about the health of your portfolio and successfully communicate what support or help you need.
  • [ ] You are open and vulnerable about the weaknesses of your team and not afraid to ask for help and support for the sake of the team.
• You have great organizational skills.
  • [ ] You are highly organized. You collate and analyze data/information rigorously, and your touchpoints with your team are strategic, clear and focused.
  • [ ] You follow up in a timely manner and keep track of the progress of your team.
• You are collaborative.
  • [ ] You can successfully work with others toward a common goal.
  • [ ] You help identify the problems or weak areas in our processes and guidelines and develop ways to target those issues with the help of your Operations Managers.
• You love the remote-first culture we're building.
  • [ ] You are positive, fun, and someone we're excited to work with. You are an inspiring leader that people want to work with and trust.
  • [ ] You can work independently but also be strong at working across teams.
  • [ ] You recognize the challenges of the virtual working environment and you constantly find ways to support your team.

Must-Have Qualifications

• At least 10 years of operations and people management experience in BPO, service industry and/or similar operations
• Excellent coaching skills and a passion for people development
• Excellent English communication and presentation skills
  • Able to verbally converse in straight English
  • Excellent presentation skills
  • Proficient in creating task processes and task tracker
• Excellent (cross-functional) stakeholder management skills
• Good grasp of the industry-standard performance management
  • Proficient in performing investigation and root-cause-analysis (RCA) to identify root causes of the problem
  • Proficient in creating action plans and individual development plans based on RCA
  • Proficient in executing performance conversations and follow-through
• Proficient in creating business reports and performance narratives
• Excellent decision making and problem solving skills
• Willing to work night shift and rotating shifts

Nice-to-Have Qualifications

• Experience as an executive assistant or managing executive assistants
• Experience in project management, training, and quality
• Coaching certification
• Experience working with C-level executives in Western countries
• Experience working with fast-paced tech-startups

Working Conditions

• Schedule: Start of shift from 8pm to 10pm onwards, but the schedule could change depending on business needs.
• Equipment:
  • Computer: Intel Core i5 (sixth generation or newer) or equivalent (Macbook Air or Pro is recommended); RAM minimum: 16GB
  • Internet: 15 Mbps minimum
  • WFH setup: Available backup internet and a suitable work-from-home space

About the Company:

A national leader in wall claddings and sunscreens, this company designs and manufactures terracotta claddings, rainscreens, sunscreens, and roof tiles, through automated processes and large production, with capacities that allow for the most affordable product solutions. Their experienced team of engineers, architects and building envelope specialists as well as their collaborative work environment, help make all building projects a success.

About the Position:

Hiring for a Technical Operations manager, responsible for managing all facets of company projects/orders to successfully supply wall claddings and sunscreen products to clients. Management of the team includes; assisting in budgeting/finance, sales, estimating, shop drawings, order fulfillment, client and vendor relationships, and more.

Requirements:

Commercial construction experience in pre-construction services, project management and/or estimating a must – wall cladding experience a plus.

Degree in Engineering, Architecture, Construction Management or a similar discipline.

Must have experience with Autodesk, Revit, AutoCAD or a similar design software.

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

Your choice

We are constantly looking for outstanding employees! Currently, we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.

What will you be doing at DeepL?

As Localization Operations Manager, you will be responsible for all operations issues related to a scalable and sustainable content localization pipeline. With your sense for improvement, your analytical and technical skills and your strong project management skills you will make sure that the processes become more and more efficient and that the localization team can focus 100% on their job.

Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: to enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & gen-z through original content, video, and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, 21Ninety, AfroTech, Travel Noire, and Shadow & Act.  Assembled of passionate, high-energy, and focused rock stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

Job Summary:Blavity is looking for a strategic Campaign Operations Manager to oversee the analytics and data strategy of our client’s branded campaigns. They will work closely with our AdOps to perform regular analysis of campaign performance, product insight, and metrics, and proactively identify issues. They will also collaborate with campaign leads to create data-driven wrap decks.  This position actively collaborates with key stakeholders to analyze data, and product performance, develop best practices and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating metrics into engaging digital insights. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold high attention to detail and organization.

This is a Full-Time position that reports directly to the Associate Director of Client Services.

Responsibilities

• Own branded analytics and reporting strategy across all campaigns and mediums.
• Own large-scale campaign wrap decks crafting a data-driven story that drives rebuys.
• Develop a process for and train Client Service team members on insight gathering and data-driven storytelling to support high-quality campaign insights, reporting, and wrap materials.
• Collaborates with AdOps, CS, and Sales to track KPIs, and risk areas and identify possible renewal/upsell opportunities.
• Work closely with the cross-functional teams to monitor product performance and create best practices for each of our products.
• Monitor campaigns mining data for actionable insights and implications to campaign leads and CS leadership.
• Manages account profitability by distilling critical insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
• Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers.
• Collaborate with Integrated Marketing and Sales on the development of case studies.
• Performs other related duties as assigned.

Qualifications

• Education:Undergraduate degree preferred.
• Required Experience: 4+ years of customer-facing experience at a marketing/media agency and/or publisher, managing digital advertising analytics and strategy for a portfolio of brands. 
• Preferred Experience:2+ years of experience developing and analyzing reports, dashboards, and briefs. Proven experience delivering engaging actionable insights, and on-brand campaigns strategy across digital, social and experiential.
• Technologies: Experienced with using Powerpoint, Word, Excel, Google Analytics, GAM, and other media tracking platforms to distill insights, convey ideas, and craft compelling stories.
• Additional Qualifications: 
  • Ability to multi-task and effectively manage multiple high-pressure deadlines; skilled at simultaneously managing multiple projects and deliverables.
  • Deep understanding of how to extract and interpret qualitative and quantitative data to build actionable customer insights through storytelling.
  • Able to easily develop infographics, charts, tables, and presentations to convey insights to internal and external clients.
  • Plans and organizes with ease and properly delegates.
  • Empowers others to drive for results and have high work standards.
  • Is naturally inquisitive, has great problem-solving skills, and a desire for continuous knowledge improvement. 
  • Excellent verbal and written interpersonal communication skills
  • A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.  

Details:This is a fully remote role, occasional travel may be required. Candidates must be able to work at least 50% in alignment to Pacific Time Zone

To apply, please submit your resume online atBlavityInc.com/Careers.

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, Blavity Politics, 21Ninety, AfroTech, Travel Noire, and Shadow & Act. Assembled of passionate, high-energy, and focused rock-stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, and Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

Job Summary

Blavity is looking for an experiencedManager, Conference Operationsfor the AfroTech brand. AfroTech’s mission is to help Black professionals and startups build and achieve success in the technology industry, and to create a more prosperous and equitable future. This role will support the planning and execution of the AfroTech Conference and AfroTech World with a focus on operational excellence, experience innovation, implementation of strategy, and collaborative leadership.

This role will report directly to the Director, Conference Operations.

Responsibilities

• Provide logistics and tactical support for the execution of core operations for a citywide conference.
• Manage operations, including coordination of utilities, internet, security, staffing, food and beverage, and COVID protocols.
• Collaborate with the Director to develop a staffing strategy and implementation plan. Manage operations staff training, communications plan, and onsite supervision.
• Coordinate set-up and manage Conference Operations Office and Staff Lounge. 
• Order equipment and establish procedures for conference operations office, staff lounge, and other on-site offices.
• Collaborate cross-functionally to achieve team and event goals and objectives.
• Serve as initial contact with the facility and contractors to resolve on-site issues.
• Deliver a seamless event experience for all participants, sponsors, vendor partners, and staff. 

Qualifications

• Experience: 5+ years managing operations for large conference planning, trade shows, and/or exhibit operations.
• Education: BA/BS in Business, Hospitality, or related field is preferred. CMP preferred.
• Technologies: Fluent in Microsoft Office, Google Suite, Asana, or comparable project management tools.
• Additional Qualifications: 
  • Ability to anticipate areas of risk and implement creative solutions.
  • Experience working with convention centers, hotels, special event venues, tourism boards, and local municipalities.
  • High-energy, company-first and positive attitude.
  • Outgoing and sociable personality, an expert at interfacing with partners virtually and in person.
  • A healthy appreciation of GIFS and Black culture.

Details:This is a fully remote roleandrequires the ability to travel, approximately 10% (multiple conferences and site visits).  Candidates must be flexible to work in alignment with the Pacific Time Zone at least 50% of the time.

To apply, please submit your resume and cover letter online atBlavityInc.com/Careers 

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills. Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.