About the Company:

A national leader in wall claddings and sunscreens, this company designs and manufactures terracotta claddings, rainscreens, sunscreens, and roof tiles, through automated processes and large production, with capacities that allow for the most affordable product solutions. Their experienced team of engineers, architects and building envelope specialists as well as their collaborative work environment, help make all building projects a success.

About the Position:

Hiring for a Technical Operations manager, responsible for managing all facets of company projects/orders to successfully supply wall claddings and sunscreen products to clients. Management of the team includes; assisting in budgeting/finance, sales, estimating, shop drawings, order fulfillment, client and vendor relationships, and more.

Requirements:

Commercial construction experience in pre-construction services, project management and/or estimating a must – wall cladding experience a plus.

Degree in Engineering, Architecture, Construction Management or a similar discipline.

Must have experience with Autodesk, Revit, AutoCAD or a similar design software.

Job Overview

The Operations Manager oversees the day-to-day operation of an assigned program(s), and is a source of support for accountability to the client. The Operations Manager assists in decision making, resolutions, and maintenance of program operation, and manages a team of Associate Managers, Supervisors, Team Leads, and Logistic Service Representatives. He/She/They will interact with clients and internal groups to create to refine goals objectives, expectations, and procedures, as needed. Additionally, the Operations Manager will support quality assurance efforts, and monitors daily call center metrics.

Responsibilities & Duties

• Account/Program management
• Manage day-to-day program(s) operation
• Maintain adherence to account KPI’s and metrics
• Identify and escalate data or program issues as appropriate
• Partner with stakeholders to implement and facilitate process improvement
• Host team meetings and engage in 1:1’s with employees for coaching moments
• Forecast work distribution and staffing for designated program(s)
• Measure results and provide feedback through annual performance reviews, coaching opportunities
• Support Supervisors, Team Leads, and Logistics Service Representatives in adherence to leveraging OnProcess tools maximize daily production goals
• Mentor and coach staff to meet and/or exceed key performance standards according to program
• Conduct interviews and assist in hiring and coordination of new hire program training
• Partner with Human Resource to administer performance management
• Perform and manage database and application maintenance
• Generate and analyze internal reporting (e.g. productivity, staffing, trending analysis and charting)           
• Must be willing to travel <5%

Qualifications

• Bachelor’s Degree or 3+ years demonstrated contact center management experience
• 2+ years in a supervisory role within a contact center
• Demonstrated analytical problem solving and multi-tasking abilities management
• Focus on coaching, mentoring, and team building skills
• Proven project management skills
• Excellent written, verbal, and interpersonal communication skills

Physical Requirements

• Must be able to move intermittently throughout the work day. 
• Must be able to lift, bend, etc. 
• Must possess sight/hearing/speech senses, or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

OnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.

is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

Our goal is to overcome language barriers and bring cultures closer together.

What distinguishes us from other companies?

DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.

Your choice

We are constantly looking for outstanding employees! Currently, we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.

What will you be doing at DeepL?

As Localization Operations Manager, you will be responsible for all operations issues related to a scalable and sustainable content localization pipeline. With your sense for improvement, your analytical and technical skills and your strong project management skills you will make sure that the processes become more and more efficient and that the localization team can focus 100% on their job.

We are looking for a Global Operations Manager to sit in a lean but impactful Global Operations team, reporting directly to our Global Operations Director, to help devise and implement the global operations strategy for Brainlabs.

This team has a dual remit: Business operations - ensuring that all global processes are scalable and properly governed. Near/offshoring - creating, executing and managing our approach to near/offshoring that supports Brainlabs growth and delivers a seamless client experience.

This is a fantastic opportunity for someone who’s keen to proactively seek out challenges and take the initiative to develop original and scalable solutions. You'll quickly take ownership over projects and processes, whilst collaborating to build solutions that fit seamlessly into day-to-day operations. You will support an operations team to help deliver on the global vision. You will be a key stakeholder in helping to implement our operational approach globally, ensuring our approach continues to evolve and keeps Brainlabs at the forefront of digital marketing globally.

Tell me about the company

Brainlabs is an experimentation-led agency famed for its world-class company culture. We seek to create an environment where everyone is excited to come to work and contribute to our two-fold mission:

- to change the future of digital advertising

- to build the best company to work for

For more info why not take a look at our company handbook and our employer pledge which sets out our aim to be remarkable in diversity and inclusion, team spirit, client work, career progression, and fun.

What you'll be doing?

• Manage complex operations projects end-to-end, from the definition and planning phases (deliverables, stages, deadlines, process, dependencies, stakeholders..) to the actual execution and implementation
• Support on the development of our offshore approach across key service areas e.g. data science, transcreation, campaign activation, that delivers an efficient and seamless experience for Brainlabbers and our clients
• Collaborate with our product community to define and create documented ways-of-working and an aligned briefing process; work with the local markets and Nearshoring teams to ensure they are set up for success
• Design and implement global processes, systems and ways of working that are scalable, effective and and fit-for-purpose as we continue to rapidly scale in existing markets, launch new geographies, and acquire new businesses.These will encompass areas such as CRM, resourcing, Client Satisfaction Surveys etc…
• Collaborate closely with finance and commercial teams to shape our operational and commercial success

What are we looking for?

• We are looking for a Global Operations Manager with a deep understanding of digital marketing channels, agency structures and with hands-on experience in devising, managing and evolving an offshoring approach for a global digital organisation
• A proven track record of successfully delivering an operational blueprint for a scaled digital organisation that delivers efficiencies, a positive employee experience and outstanding results.
• You are proactive, positive, self-motivated and have a passion for operations
• You are an outstanding communicator, with a desire to tackle difficult issues with consideration and a positive outcome in mind
• Strong focus on systems, processes, structures and governance, but agile and pragmatic to tailor for high growth and continuous changes of a scale-up stage business
• Skilled in project management and able to prioritise effectively to ensure milestones are are met, and projects are delivered on time and on brief
• Experience of global organisations, partnering with businesses and stakeholders geographically distant and culturally different across all regions
• Experience with Hubspot or equivalent CRM systems is ideal, but not mandatory

Remember, this is just a guide – if you see something you can’t tick off… good, you can learn here!

Brainlabs is proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know when speaking with a member of the Recruitment Team.

OBRIO is one of the largest and most successful subsidiaries of Genesis. We have been developing our products for almost 3 years and have four applications and one successful exit in our portfolio. Our monthly audience is over 2 million users, and the Nebula app ranks first among the world's astrological apps in terms of gross profit and traffic. In 2020 - our company has grown more than 5 times.

At this difficult time, one of our priorities isto support: our employees and their families, the Armed Forces, the Ukrainian economy. We understand how important it is now to create new jobs for Ukrainians, so we continue to strengthen our team. We are confident that together we will make an even more significant contribution to the revival of Ukraine's economy and accelerate our victory!

The Operations manager will take on some of the tasks of setting up and supporting the processes that will allow the team to be as efficient as possible. They will handle the day-to-day operational tasks of the team: working directly with portfolio products, processes within the team,
engage in R&D activities and financial control.

Why OBRIO? With us you will have:

• Unlimited growth: there is an opportunity to perform more ambitious tasks, get any skill and continue to grow with it or create your own direction or product.
• Opportunity to grow into CEO, COO or managed a product team
• Here you will be part of a strong team, surrounded by people who are ready to support you, share your interests and contribute to your development.
• Participation in building businesses for capitalization with a budget of 100 million dollars
• Maximum autonomy and minimum bureaucracy. We set up our work in such a way as to be able to solve any questions as quickly as possible. At the same time, we expect full autonomy from our employees and the ability to make decisions.

Your impact:

• Continuous monitoring of competitors and implementing of their best practices
• Organization and assistance of day-to-day operational processes
• Participation in creating and supporting revenue streams
• Making with financial analysis of company products portfolio

About you:

• Similar experience of 1 year or more
• Advanced knowledge of MS Excel/Sheets
• Advanced English
• Responsible and systematic work
• Analytical thinking
• Flexibility of thinking
• Energy and ability to see through to the end result
• Ability to implement turnkey tasks
• Willingness to work at monotony
• Willingness to take on complex tasks, to exceed expectations

Nice to have:

• Experience with project management tools: Trello, Notion
• Ability to set up and optimize processes
• Ability to set priorities
• Understanding of p&l, business strategy
• Experience of working with IT products

Terms and benefits, what we offer:

• Ability to work from anywhere in the world remotely;
• Preservation of the workplace without cuts during the war;
• 20 days off per year, unlimited number of sick days at the expense of the company;
• Providing equipment if it's necessary;
• Online services of a corporate doctor at the expense of the company, medical insurance in Ukraine or compensation of a fixed amount of medical insurance abroad after passing the probationary period;
• Large corporate library (we buy all the necessary literature, webinars, workshops), internal online meetings and lectures;
• Education compensation;
• Corporate culture: help with relocation to safe places, counseling on legal stay abroad, information on support for citizens of third countries, help with finding housing;
• Online events and team building.

Join our OBRIO team!

More about us in social media: Facebook, Instagram, LinkedIn.

Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: to enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & gen-z through original content, video, and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, 21Ninety, AfroTech, Travel Noire, and Shadow & Act.  Assembled of passionate, high-energy, and focused rock stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

Job Summary:Blavity is looking for a strategic Campaign Operations Manager to oversee the analytics and data strategy of our client’s branded campaigns. They will work closely with our AdOps to perform regular analysis of campaign performance, product insight, and metrics, and proactively identify issues. They will also collaborate with campaign leads to create data-driven wrap decks.  This position actively collaborates with key stakeholders to analyze data, and product performance, develop best practices and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating metrics into engaging digital insights. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold high attention to detail and organization.

This is a Full-Time position that reports directly to the Associate Director of Client Services.

Responsibilities

• Own branded analytics and reporting strategy across all campaigns and mediums.
• Own large-scale campaign wrap decks crafting a data-driven story that drives rebuys.
• Develop a process for and train Client Service team members on insight gathering and data-driven storytelling to support high-quality campaign insights, reporting, and wrap materials.
• Collaborates with AdOps, CS, and Sales to track KPIs, and risk areas and identify possible renewal/upsell opportunities.
• Work closely with the cross-functional teams to monitor product performance and create best practices for each of our products.
• Monitor campaigns mining data for actionable insights and implications to campaign leads and CS leadership.
• Manages account profitability by distilling critical insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
• Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers.
• Collaborate with Integrated Marketing and Sales on the development of case studies.
• Performs other related duties as assigned.

Qualifications

• Education:Undergraduate degree preferred.
• Required Experience: 4+ years of customer-facing experience at a marketing/media agency and/or publisher, managing digital advertising analytics and strategy for a portfolio of brands. 
• Preferred Experience:2+ years of experience developing and analyzing reports, dashboards, and briefs. Proven experience delivering engaging actionable insights, and on-brand campaigns strategy across digital, social and experiential.
• Technologies: Experienced with using Powerpoint, Word, Excel, Google Analytics, GAM, and other media tracking platforms to distill insights, convey ideas, and craft compelling stories.
• Additional Qualifications: 
  • Ability to multi-task and effectively manage multiple high-pressure deadlines; skilled at simultaneously managing multiple projects and deliverables.
  • Deep understanding of how to extract and interpret qualitative and quantitative data to build actionable customer insights through storytelling.
  • Able to easily develop infographics, charts, tables, and presentations to convey insights to internal and external clients.
  • Plans and organizes with ease and properly delegates.
  • Empowers others to drive for results and have high work standards.
  • Is naturally inquisitive, has great problem-solving skills, and a desire for continuous knowledge improvement. 
  • Excellent verbal and written interpersonal communication skills
  • A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.  

Details:This is a fully remote role, occasional travel may be required. Candidates must be able to work at least 50% in alignment to Pacific Time Zone

To apply, please submit your resume online atBlavityInc.com/Careers.

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

MOTIFE (motife.com) is a Krakow-based consulting startup. We help international tech companiesto build their software teams in Poland. From recruitmentto outsourcing of dedicated teams, subsidiary management and office setup we provide an end-to-end serviceto help foreign firms kick-start and grow their presence in Poland.

In response to the rapid growth, we are looking for HR Operations Manager & HR Operations Partner to join our team in Krakow. 

Key information:

Location: Krakow, Krupnicza

Contract type: permanent contract or B2B

Working model: hybrid (preferably 2 days a week in the office)

What will you be doing as an HR Operations Manager?

• have full ownership of all HR processes (i.e. onboarding, offboarding, attendance tracking, benefits management, health and safety processes, policies and processes)
• oversee the payroll process
• onboarding of new clients
• closely cooperate with clients to educate them on the Polish labor law and IT labor market
• manage contract templates and contracts with employees, contractors and clients
• continuously improve processes and tools

What will you be doing as an HR Operations Partner?

• Coordinating all HR processes (inc. onboarding, offboarding, attendance tracking, benefits management, health and safety processes, creating policies and procedures)
• Being key person in providing daily HR support and forming positive working relationship within HR and business
• Operational responsibility over the HR systems and tools
• Regular collaboration with payroll team and providing essential information that ensures correct salary calculation
• Conducting regular meetings with managers and sharing HR updates
• Creating HR reports for external stakeholders
• Promoting people development

About Supermajority Education Fund

Women are on the cusp of becoming the most powerful force in America. But to fundamentally transform this country, we need to pull together the millions of women who are already engaged and amplify and expand their civic engagement. Supermajority Education Fund is building women’s power across the country by training and mobilizing a multiracial, intergenerational community who will lead the fight for gender equity. We provide women with the tools, resources, and information they need to channel the energy and activism of this moment and build it into a long-term movement for change.

Since our founding in April 2019, Supermajority Education Fund and our related 501(c)(4) organization, Supermajority, have reached more than a million women through in-person conversations and online outreach. In August 2019, over 75,000 people from all 50 states completed our Women’s* Poll, which led to the creation of the Majority Rules, a set of values to help us build the country we deserve. In December 2019 we welcomed Pantsuit Nation, an online community of more than 3 million women and allies, into our organization.

In 2020, we ran the country’s largest woman-to-woman voter engagement program by offering strategic digital tools, training, and information to women and allies around the country. In 2021, we continued the work of engaging and mobilizing women across the country, in the wake of the coronavirus pandemic and it’s disproportionate impact on women, specifically women of color. 

Position Summary - Manager of Operations and Procurement

Supermajority Education Fund is seeking a Manager of Operations and Procurement who will own the contracting function for the organization, and play a leading role in establishing, improving, and enforcing policies and processes within the operations department. This role has a wide range of responsibilities related to contracts administration, including creating systems for tracking goals and data, ensuring compliance with contract requirements, preparing reports, assisting with budget development, and additional administrative responsibilities. This position will manage one team member and reports to the Director of Budgets and Finance, Kristen Hetherington.

Responsibilities and Tasks:

Vendor & Invoice Management

• Manage and serve as key point of contact for all vendor relationships, and contract and invoice processes, including but not limited to:
  • Contract and vendor logistics management including legal compliance, vendor diversity and inclusion policy, and appropriate payment methods, being the contract/vendor information first responder for ALL departments
• Work with departmental leads to serve as check for: which legal entity has standing in a contract, if a contract is within budget, and any other flags that relate to executing a new contract (i.e. duplicative contracts, alternative vendors, previous vendors we’ve worked with)
• Manage vendor communication and follow up as needed
• Direct Operations Associate on vendor/contract activities and processes related to:
  • Accounts payable: submission of payments to vendors
  • Contracts and invoice regular tracking
  • Supporting vendor communication and follow up 

General Organization Operations

• Own drafting, distribution, and enforcement of all organization Operations policies including: contracts process, invoice process, and expense submission process.
• Own expense report process, with support from Operations Associate. This includes reviewing and approving all expense reports, making sure all reports are submitted in a timely manner, and serving as the organization’s point of contact on expense reports.
• Own first-round approval of all travel requests and expense reports, escalating to Operations Director and COO when necessary/ expenses are out of policy.
• Collaborate with staff to troubleshoot operations issues related to: credit cards, expense reimbursement, and other operational issues.
• Other duties as assigned

The successful candidate must have the following skills and qualities:

• Highly Organized and Detail Oriented: Track record of effectively being able to multitask while sweating the details; able to manage the execution of several contracts at a time, keeping track of the status of each item while overseeing an associate who ensures invoices against those contracts are coded correctly. 
• Experience with contracts execution and management in nonprofit entities: Experience with vendor setup, terms negotiation, and liaising with legal and program departments.; Ability to differentiate between 501c3 and 501c4 qualifying activities. 
• Strong collaboration, communication and relationship skills: Proven track record of building strong relationships across teams. You love working on teams, and you put it on yourself to help the team succeed. Efficiency and comfort with Slack, Zoom and Google Suite, and responsiveness and accountability via email and other online communication tools. 
• Flexible: You can manage a diverse set of team needs and aren't afraid to step outside your job description or comfort zone to help the team reach its goals. You're comfortable with shifting schedules and don't expect every day to go "as planned.
• High Integrity: you are known for your integrity; You always choose to make the right decision versus the easy decision. You know what information is sensitive, and you will protect it accordingly.
• Commitment to a racial equity: Consistently integrate a deep understanding of key racial equity concept into work projects and interactions by addressing structural implications and disproportionate impacts of policies, activities, and decisions on race, class and other group identities within the context of job responsibilities and projects.

The strongest candidates will also have some of the following skills and experience:

• Supervisory experience:: The position will oversee an Operations Associate who will be tasked with invoicing and other ad hoc operations tasks.

• Lateral collaboration and management experience: The position will work with all departments, fielding questions and assisting with problems that arise in a variety of operational areas. 

Compensation 

• Salary for this position is between $75,000 and $85,000 and is commensurate with experience.
• Supermajority Education Fund, a fiscally sponsored project of the New Venture Fund, provides a comprehensive benefits package that includes 100% employer-paid health, dental, and vision insurance, 3% automatic employer contribution and a 3% employer match on 401k contributions, pre-tax transportation benefits, and paid holidays, vacation, sick, and volunteer time off.
• We are location agnostic when it comes to this hire and we currently have team members all over the United States. 

How to Apply: Please submit a resume, by May 30, 2022 via the form to the right. Candidates may be asked to complete a written assessment as part of the interview process. Applications will be reviewed as they are received.

If you have any questions about the opportunity, please feel free to email abe@equitablehiringgroup.com.

New Venture Fund Careers Supermajority Education Fund is a project of the New Venture Fund, a 501(c)(3) public charity that incubates new and innovative public-interest projects and grant-making programs. The New Venture Fund is committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. The New Venture Fund's work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working. 

To center the safety and well-being of its employees, New Venture Fund requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date.  This position may require candidates to be fully vaccinated against COVID-19.  Accommodations may be sought and approved in accordance with the law by contacting human resources at hr@newventurefund.org.

Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, Blavity Politics, 21Ninety, AfroTech, Travel Noire, and Shadow & Act. Assembled of passionate, high-energy, and focused rock-stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, and Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

Job Summary

Blavity is looking for an experiencedManager, Conference Operationsfor the AfroTech brand. AfroTech’s mission is to help Black professionals and startups build and achieve success in the technology industry, and to create a more prosperous and equitable future. This role will support the planning and execution of the AfroTech Conference and AfroTech World with a focus on operational excellence, experience innovation, implementation of strategy, and collaborative leadership.

This role will report directly to the Director, Conference Operations.

Responsibilities

• Provide logistics and tactical support for the execution of core operations for a citywide conference.
• Manage operations, including coordination of utilities, internet, security, staffing, food and beverage, and COVID protocols.
• Collaborate with the Director to develop a staffing strategy and implementation plan. Manage operations staff training, communications plan, and onsite supervision.
• Coordinate set-up and manage Conference Operations Office and Staff Lounge. 
• Order equipment and establish procedures for conference operations office, staff lounge, and other on-site offices.
• Collaborate cross-functionally to achieve team and event goals and objectives.
• Serve as initial contact with the facility and contractors to resolve on-site issues.
• Deliver a seamless event experience for all participants, sponsors, vendor partners, and staff. 

Qualifications

• Experience: 5+ years managing operations for large conference planning, trade shows, and/or exhibit operations.
• Education: BA/BS in Business, Hospitality, or related field is preferred. CMP preferred.
• Technologies: Fluent in Microsoft Office, Google Suite, Asana, or comparable project management tools.
• Additional Qualifications: 
  • Ability to anticipate areas of risk and implement creative solutions.
  • Experience working with convention centers, hotels, special event venues, tourism boards, and local municipalities.
  • High-energy, company-first and positive attitude.
  • Outgoing and sociable personality, an expert at interfacing with partners virtually and in person.
  • A healthy appreciation of GIFS and Black culture.

Details:This is a fully remote roleandrequires the ability to travel, approximately 10% (multiple conferences and site visits).  Candidates must be flexible to work in alignment with the Pacific Time Zone at least 50% of the time.

To apply, please submit your resume and cover letter online atBlavityInc.com/Careers 

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills. Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Exempt, Full-Time, Remote 

We’re a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987,we’ve been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe –all committed to helping nonprofits fully access the profound power of technology and a connected world —and use it to improve lives.But we won’t stop there: as technology and global needs change, so do we. We’re creating new, community-driven platforms and mobile apps and are enhancing our offerings so that nonprofits around the world have the resources they need to build a brighter future for millions of individuals. We’re innovators, leaders, influencers, social entrepreneurs, and technologists drawn together by a shared vision: to make the world a better place through technology. Join us! 

Position 

The Program Operations Manager is a leadership role on the NGOsource team requiring a proven track record of developing and monitoring operations at a fast-paced organization or program, as well as skills in managing a team. The role will focus on business strategies, design, implementation, and supervision of NGOsource operations, including management and training of Program Coordinators, streamlining and overseeing the equivalency determination (ED) pipeline, acting as a primary point of contact with grantmaker members, and working with the Director of Strategic Operations to develop business and market strategies, financial models, and international operations guidelines. This position reports to the Director of Strategic Operations, NGOsource. 

Duties and Responsibilities 

• Manage, and monitor a system for tracking the flow of EDs among the program’s operational and legal teams. 

• Manage a team of two or more program coordinators, by providing training and development opportunities, tracking their work, and delegating as appropriate.  

• Act as a primary point of contact for grantmaker membership inquiries and requests, such as requests for information, updates or additions to NGOsource services, requests for case studies and/or testimonials, onboarding of new members, and changes and/or problems with fulfillment.  

• Work with the Director of Strategic Operations to develop and implement strategies for retention and satisfaction of existing members and cultivation of new members. 

• Streamline and define current service offerings and support the development of new philanthropic service offerings. 

• Manage Beta testing of NGOsource services, with the product manager and tech teams.  

• Process daily ED administrative tasks, as needed. 

Qualifications 

• Minimum of five years of substantive work in a role such as project/program management, administrative lead, or operations manager, ideally in a nonprofit environment, though not required. 

• Excellent management and organizational skills, as well as analytical capabilities. 

• Excellent interpersonal skills and a positive attitude. 

• Ability to effectively understand and communicate complex information, including legal information, with a sophisticated audience, both in written and verbal communications. 

• Demonstrated ability to communicate effectively with a broad range of constituents, including executives, senior management, foundation clients, technology teams, business teams, and NGO recipients.  

• High degree of professionalism. 

• International experience and global orientation highly desirable. 

• Language skills preferred but not required. 

• Willingness to occasionally work non-standard business hours to accommodate time-zone variances. 

• Skilled at defining, designing, and implementing complex business and operational processes. 

• Experience in training and mentoring operations and deployment teams, and/or customer service professionals. 

• High attention to detail and commitment to accuracy, with strong problem-solving skills. 

• Excellent teamwork skills. 

Education 

• Bachelor’s degree preferred; paralegal training may be helpful, but not required.  

TechSoup is an Equal Opportunity Employer and is committed to ensuring that all employees and applicants receive equal consideration and treatment, regardless of race, color, creed, gender (including gender identity or gender expression), religion, maritalor domestic partner status, age, national origin or ancestry, physical, mental or medical disability, sex, sexual orientation, citizenship, military service status, veteran status, or any other characteristic protected by state or federal law or local ordinance. 

The Regional Operations Manager’s role is to ensure the smooth installation of each project by forward planning, pre-site meetings with customers. To manage the installation to customer satisfaction, including any snagging. Responsible for day to day site health & safety for our engineers, site specific risk assessment & method statement. Managing engineers & sub-contractors. Maintaining a high quality of works. Recruiting new sub-contract engineers when required to do so.

Principle Duties and Responsibilities:

• Project manage all aspects of order delivery with a quality on-time, first-time, and every time installation focus.
• Manage all aspects of order delivery with a cost and margin focus.
• Maintain customer relationships and satisfaction levels at all time, striving to working to customer timescales and deadlines
• Provide technical support to Business Development Managers, sub-contractors, colleagues and customers in relation to all aspects of ASSA ABLOY products and installations.
• Complete pre and/or post order site checks.
• Ensure that all sub-contractors on-site are following environmental, health and safely compliance standards
• Manage and grow the sub-contract network

Knowledge, Skills and Abilities Required:

• Knowledge of Construction industry – Essential
• Knowledge of automatic doors and entrances – Desirable
• It skills
• People Management skills / experience
• Organisational skills
• Manage own time / diary

Special Competencies required:

• EN16005 certificate essential – training will be providing including an exam after 3 months employment
• CSCS Accredited
• SSSTS qualification

Who Are We:

Whym aims to be the brand of consumer trust for social selling. We create confidence, convenience and controls that cause customers to refer to our purchase experience as “addicting.”

Sellers can meet customers wherever they are, and Whym helps to identify intent-to-buy. When the customer is ready to make a purchase decision, Whym is the shortcut during the "take my money" moment.

A brand or business that wants to engage with a customer over text message has 500+ social applications & messaging providers to choose from today. Whym can be used to take payments over any of these channels - no integration needed.

Join us and build the brand of consumer trust for social selling.

https://www.whymwallet.com/

The Role:

This position is a critical role that will report to the COO and work hand-in-hand with the overall leadership team. You will be a key player in developing the structure, best practices, and policies to scale Whym. Initially you will be an individual contributor but have the opportunity to grow into a leadership position.

Requirements:

• Background in Consulting or BizOps (5-6+ years of experience)
• Strong analytical capabilities and business acumen
• Excellent written and verbal communication skills
• Experience in one or more of these areas: SAAS, Fintech, Conversational commerce and e-commerce
• Unparalleled organizational & time management skills
• Familiarity with and comfortable working closely with a remote team
• First-hand knowledge of working with various cross-functional teams including but not limited to: support, training, sales, onboarding, product management, data and engineering

Intangibles:

• Entrepreneurial mentality
• Move, adjust, shift, grow and execute at high speed
• Ready to go above and beyond to achieve our goals
• Creative and iterative mindset
• Bias towards action. Persistent.
• Ability to work through ambiguity and problem-solve

Responsibilities:

• Lead and coordinate cross-functional strategic initiatives to identify and execute against opportunities to improve our business
• Build deep knowledge of Whym’s operating environment and external market dynamics; use this knowledge to improve overall effectiveness, support growth, and maximize efficiency
• Provide direction and goal setting while fostering continuous optimization and improvement throughout the company
• Define, publish and drive adoption of policies, procedures, best practices across various internal and external audiences
• Work with Data team to develop and maintain differentiating operational KPI dashboard
• Translate data into actionable day-to-day operational efficiencies
• Develop and present a weekly report on KPIs with leadership
• Provide support in developing quarterly board reports
• Execute manual dev ops and sales ops processes working towards automation and engineered solutions
  
• Maintain internal and external-facing knowledge bases; ensure overall kb is continuously up to date by reviewing current documentation and writing new as needed; work with the content team to develop video tutorials as needed
• Define and execute daily and weekly QA processes
• Lead QA for product launches identifying edge cases, use cases and overall testing plan
• Work with COO to build, lead and manage QA, technical and customer support teams
• Continually monitor the support queue to ensure the team is meeting SLAs but most importantly resolving customer issues
• Participate daily in customer and technical support tickets
• Take charge of communicating risks, outages, and planned system changes that may affect the uptime and usage for Sellers

Benefits

Remote work (anywhere in the continental United States)

Flexible PTO and work schedule

20+ company holidays

Medical, dental, vision, short/long term disability, life insurance, 401k matching + more

Phone, computer and home office stipend