Operations Manager Remote Jobs

17 Results

Blavity Inc. is hiring a Remote Manager, Business Operations

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Blavity Inc. is hiring a Remote Manager, Operations

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+30d

Operations Manager

AthenaPhilippines Remote
remote-firstc++

Athena is hiring a Remote Operations Manager

Why become an Athena Operations Manager?

At Athena, we make time matter. And that means helping people achieve their full potential - both in their professional and personal lives.

We equip our people with the right tools and knowledge to help them develop the kind of mindset that they need in order to perform at their best and live a balanced and full life (minus the guilt).

The world can be messy, and we don't want our clients and our people to get caught up in the clutter. Athena is here to make this complex place easier to navigate. That is why being a part of Athena is more than just a job. It’s a way of life.

So, how do we do it?

It’s simple really. We don’t underestimate the power of connection and relationships. We recruit people who have sound experience, soaring ambition, and a willingness to grow and learn. But, most importantly we are growing a business that has a strong vision and mission and we remain focused on bringing onboard people who are first and foremost team players and have a solid strength of character.

We have also tried and tested learning and support programs that help our team at Athena grow and perform at their best. We truly believe that with the right guidance and coaching, anything is possible. At Athena, as an Operations Manager, you have the power to make positive change and help people to be their very best!

Oh! Did we also mention that working at Athena means working from anywhere?! Think of how much time and money you can save, how liberating it can be to work wherever you choose, and how comforting it is to do your job without the need to leave your home and at the same time grow a career. A fully-remote work arrangement is something we promise our people.

Our team of Operations Managers enables our Executive Assistants to consistently provide the best service to our clients through personalized coaching, real-time support, regular feedback, addressing the needs and skill gaps, and mentoring.

Behind every highly qualified and hardworking EA is an Operations Manager who is their cheerleader, coach, and confidante.

If this sounds like this role is for you? Scroll down for more details!

What does the role require?

We are looking for highly effective Operations Managers who love coaching and inspiring their team of EAs to set ambitious goals, create long-lasting relationships, and ultimately help our clients to live their best lives whilst living life to the full as well. Do you have experience in effectively managing teams and are inspired by the following?

  • Building trust;
  • Actively listening;
  • Effective goal-setting;
  • Fostering growth and increasing confidence
  • Providing support on the development journey;
  • Giving constructive feedback

What does an Operations Manager do?

You’re the leader of a pack. You will pilot a group of Executive Assistants and steer them to excellent performance and progress through effective team management and leadership, relationship building, systematic onboarding, full accountability, and promotion and practice of Athena’s culture and engagement.

This role carries out six major functions on a day-to-day basis: Lead, Support, Guide, Manage, Track, and Advocate:

  • Lead: You understand the mission, vision, core values, and value proposition of Athena and make these your North Star when executing your role.
  • Support:You ensure that EAs consistently perform with excellence and progress with desire by providing relevant training, resources, and empowerment.
  • Guide:You demonstrate a thorough awareness of the various duties that EAs perform on a daily basis while identifying areas for development and reinforcing their strengths.
  • Manage:From onboarding to issue resolution, you take ownership and accountability for any activity or initiative that involves your team.
  • Track:You keep a check on the client-EA partnership health while also monitoring EA attendance, concerns, escalations, and owning the resolution of performance and quality issues.
  • Advocate: You strengthen Athena’s values, house rules, and policies while promoting a positive work-life blend.

Who are we looking for?

We are looking for the following experience and skills:

  • You are a leader.
  • You have a solid EA experience or understanding of the role.
  • You are an excellent communicator.
  • You have a continuous improvement mindset.
  • You have great organizational skills.
  • You are collaborative yet independent.
  • You love the remote-first culture.

Our Must-Haves and Nice-To-Haves

Feeling excited that this role could be perfect for you!? Read on.

We are looking for candidates who have the following qualifications for this role:

  • At least five (5) years of operations and people management experience in the BPO, service industry, and similar operations
  • At least three (3) years of experience interfacing with foreign stakeholders, preferably American stakeholders.
  • Excellent coaching skills and a passion for people development
  • Excellent English communication and presentation skills
  • Excellent (cross-functional) stakeholder management skills
  • Good grasp of the industry-standard performance management
  • Proficient in creating business reports and performance narratives
  • Good role model
  • Willing to work night shift and rotating shifts

It would be nice to have the following:

  • Experience as an Executive Assistant or managing Executive Assistants
  • Experience in project management, training, and quality
  • Coaching certification
  • Experience working with C-level executives in Western countries
  • Experience working with fast-paced tech startups.

The Nitty-Gritty

Woot! You made it to this part! We know that was a lot of information to digest but hopefully this has given you a clear overview of this role. Here are some other important details we also want you to know:

Schedule:The start of the shift is between 8pm and 10pm onwards. However, the schedule could change depending on business needs.

Equipment:Since we are on a full-remote setup, we recommend an internet connection that runs on 15mbps minimum. Best if you also have backup internet and suitable working space at home. For the computer, we recommend a device with Intel Core i5 (sixth generation or newer) or equivalent (Macbook Air or Pro is highly recommended) with a minimum of 16GB RAM.

If this role excites you and you have the capabilities to make others shine, go ahead and click apply! We’re looking forward to growing our team which is led with passion and purpose.

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+30d

Operations Manager

Reesby ITAustralia Remote

Reesby IT is hiring a Remote Operations Manager

About the Operations Manager position

We are looking for an experienced Operations Manager to help us with planning, directing and coordinating our company’s operations. Your responsibilities will include improving efficiency, performance, productivity and profitability using effective approach and tactics. Besides, you will lead a team of managers, training managers, and other administrative personnel.

Operations Manager responsibilities are:

  • Monitor company's operations and analyze their metrics, such as: cost effectiveness, time, correctness and so on

  • Review and optimize existing operational systems, processes and best practices

  • Oversee the compliance of operations with specifications and quality requirements

  • Work to support the achievement of company’s strategic and operational objectives

  • Analyze financial data/statements and use them to improve profitability

  • Conduct quality controls and monitor production KPI’s

  • Organize materials purchases, inventory planning and ensure warehouse efficiency

  • Recruit, train, supervise and appraise human resources

  • Interact with clients and personnel to retrieve the feedback

Operations Manager requirements are:

  • 3+ years' experience of working on an Operations Manager position

  • Profound experience with business and financial procedures, including budgets, forecasting etc.

  • Profound experience of budget development and oversight

  • Excellent understanding of organisational effectiveness and operations management

  • Basic IT skills, including experience with databases, MS Office and so on

  • Strong leadership and organisational skills with ability to effectively communicate with all levels of the organisation

  • BS degree in operations management or other related area

www.reesby.com.au

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Office Pride of Houston-Montrose is hiring a Remote Cleaning Operations Manager/Area Manager

Office Pride of Houston-Montrose is looking to hire a hard-working, committed, and driven Operations Manager/General Manager.

The Operations Manager/Area Manger will help maintain the smooth and efficient operations of the business.

Most of our accounts are located in Central Houston and sorrounding areas so living closer to Central Houston is preferred. 

In Office Pride, we care about our team and offer flexible hours, a steady on-time paycheck every two weeks, among other benefits. What we ask in exchange is your reliability, professionalism, quality work, and customer care.

Essential Duties and Responsibilities

  • Help set strategy under the Owners' leadership
  • Communicate strategies to Area Managers/Supervisors
  • Help with budgeting, inventory and sales
  • Promote business culture and core values
  • Educate, motivate, and hold team accountable
  • Cover/fill-in when needed. This includes solving problems and managing personnel when someone calls-in. GM will be the last resource
  • Manage Supervisors/Area Managers and Team Leads
  • Manage Timekeeping system
  • Report daily and be in constant communication with Owners
  • Attend staff meetings held weekly accounting for time, tasks complete, tasks yet to complete.
  • Every and all aspects of managing the general operation of the business
  • Work whatever hours necessary to perform the above duties and any other duties not listed but required for the business to be successful
  • Other duties will include training, helping with start-ups, restocking, inspecting, etc.
  • Comply with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting.
Skills and Competencies

  • Detail oriented - pays attention to details at each customer’s location, with extra attention to any special requests.
  • Friendly and Professional - able to deal with customers.
  • Team player - ability to work within a team where members depend on each other to get work done.
  • Self-starter - able to identify work that needs to be done and do it without being instructed to do so.
  • Self-motivated - desire to learn, seek new challenges and take on additional responsibilities.
  • Efficient - able to find the best and fastest way to get the work done without compromising quality.
Education, Certifications and/or Experience

  • Management experience in the cleaning industry is required.
  • Cleaning experience required.
  • Experience using Office 365 programs (excel, word) is required.
  • Experience writing formal/professional emails is required.
Language Skills

  • MUST have the ability to speak and write English fluently and relay information between the team, customers and office staff
  • MUST have the ability to speak and write Spanish fluently and relay information between the team, customers and office staff
Work Environment

  • Physical demands include walking and standing, climbing, bending, kneeling to clean floors by hand, push and pull objects, lift and move objects, repetitive bending and lifting, and repetitive arm movements.
  • Travel to/from customer’s business location is required.
  • A vehicle is required
  • Uniforms must be worn during work hours.
We are a drug free workplace operating in Houston.
Compensation: $50,000.00 per year




You will be applying for a job with an independently owned and operated Office Pride franchised business and not with Faith Franchising Company, Inc., the franchisor of the Office Pride system, or any of its affiliates. Each franchise handles all employment matters for their specific location. Office Pride® is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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+30d

Operations Manager

LATOKENLondon, GB Remote
sqlmobile

LATOKEN is hiring a Remote Operations Manager

LATOKEN is a crypto exchange leading startup tokens market with 250+ primary placements and 1000+ assets.

Our active users grew by 8x in 2021 to 3M+ accounts including 1.5M+ mobile with 30K+ 5 stars reviews.

We have the top trust score in the global list of exchanges Coingecko and are rated top 20 among 588 other exchanges.

We are building the next capital market - the “Amazon of Crypto” where it is easy to put an asset to the marketplace, discover, and buy or sell. In other words, we are opening the door for the next billion traders to the next million digital assets from cryptocurrencies to equity, commodity, and real estate markets.

We are doing this to unite the global population for humankind's prosperity. Those who own tradable assets benefit from the growth of the global market. Their brainpower and investment decisions focus planetary resources to build a better future. The more people will become stakeholders of the future, the better it will be.

This becomes possible today as blockchain tech solves the property rights problem without armies and political force. Thus people around the world can open an account as easily as in a social app and have their rights protected.

Our culture is for champions living to change the world and are free to overdeliver toward the mission.

We are acknowledged by FORBES as one of the top 30 companies for remote jobs in 2022.

We offer a generous stock options package, competitive pay, and stellar growth with the dawn of the web3 era.

Role: Operations Manager
Unit: Operations

Mission: Teammates are accountable, functions are transferrable for Up or Out

Story: The online multiproduct company needs teammates are accountable, functions are transferrable for Up or Out. So free-riders are removed fast and champions are detected and rewarded. We can try on each role many people with low onboarding cost and no loss of expertise or disruption of a process until we find a champion.

Key PROBLEMs:

  • 1. All teammates are paid, promoted or fired based only on OKRs, task deliveries measured in Business values and time cost by Q4 2022.
  • 2. Each role should pass a stress test with unexpected rotation w/o onboarding of previous role owner at least once in 3 months.

How:

  • All teammates are paid, promoted or fired based only on OKRs, task deliveries measured in Business values and time cost by Q4 2022.
  • Finance unit should get hours to pay (Attendance table) calculated from billed tasks linked to OKRs, approved by supervisors and audited by OPS horizontal.
  • Teammates need a page to commit and bill their tasks linked to OKRs.
  • Supervisors need a page to assignee commitments and approve, disapprove billed tasks and time.
  • Each role should pass a stress test with unexpected rotation w/o onboarding of previous role owner at least once in 3 months.
  • Checklists need to be updated according to the process and functions matched with OKRs.
  • Teammates need to be rotated at least once in 3 moths to check if role is transferrable and transparent.

Constraints:

Avoid both overhead and breaching the processes.

Main performance number: Checklist Task Rate
Second performance number: CRM Problems

Functions:
• Security checking : Check newcomers (Valid ID, no debt&criminal, court cases). Make gmail audit for suspended accounts.
• StandUps : Ensure StandUp posts include ops metrics, dashes screens, comment on ops problems, unit wide issues
• Checklist Health : CL Rate >4 in TH: OKRs matched with functions, all task's fields are filled in, no problematic tasks
• Platfrom OPS support : Ensure that new features or products are bugs free and correspond to high quality standards of LATOKEN.
• : Users problem solving (bugs investigations, logins errors, tech. issues with Offers, drafts)
• CRM Health : Ensure OKRs: CRM overdues and no to-dos are on Platform and checked on weekly basis
• CRM Automation : Find or collect CRM automation opportunities, prioritise and implement
• Checklist score : Ensure CL score >3, if not push teammate take a checklist exam
• Activity Monitoring : Ensure company policies for employees activity are adhered.
• Career event : Set up and manage Career Event with: >15 participants registered, >8 joined, CV score > 3.
• Operation risks : Ensure risk operations are working correctly, fraud cases investigated
• RemCom : Grade reviews and payouts are conducted and documented in time.
• CRM : Ensure CRM processes and funnel analytics is transparent, automated and evolving fast to empower growth managers to cross-sell products.

Requirement skills and experience:

3+ years in operations automation of high pace tech company. Experience in: Fintech grown-up, OKRs implementation, BPMN/ERP/CRM, SQL High pace robust self-starting performer under the pressure of IPO aimed crypto capital markets grown up. Motivated to get to IPO with stock options vested.

Feel a great fit - apply now or forward to a great candidate!

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Clarion Events North America is hiring a Remote Event Operations Manager

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+30d

Supply Operations Manager

SocialTechUkraine Remote
Commercial experienceremote-firsttableauB2CDesign

SocialTech is hiring a Remote Supply Operations Manager

SocialTech is a multi-product IT company where we recreated the venture capital world. As a venture builder, we kick off and run startups with a focus on high tech, data and analytics.

Our business:We have eight products in different niches and millions of users around the world (the USA, South America, Europe, and Asia). Every year we demonstrate key indicators of growth by 50-60% and continue to expand. During the last year, SocialTech successfully launched four new startups, proving that enthusiasm, drive and business acumen are embedded in our DNA.

Our team: We are proud to have a strong team of 500+ professionals with deep expertise and ambitious goals. Our people are the company’s most valuable asset, so we strive to build businesses together with top talents on the market.

Our support of Ukraine:We arrange humanitarian aid; provide the Armed Forces of Ukraine and the Territorial Defense Forces with the special equipment and ammunition; annually pay taxes to the state treasury to support the economy; invest in domestic educational programs so that talented youth could strengthen the country's capacity.

If you share our values, strive to create breakthrough projects and seek professional growth, you are definitely the one to join the SocialTech team!

Evercon is the second largest project in the SocialTech ecosystem and has an already profitable product in the Social Discovery niche.

Now the team faces an ambitious goal - to multiply revenue and profit on a product with a complex business model and millions of users from all corners of the world - North and South America, Europe, Asia, and Australia.

About team:

Evercon is creating a separate team of A+ players, experts in their areas. Each of the team is responsible for a specific area, target metrics and business result. We are looking for an experienced Supply Operations manager who is ready to take over the entire Supply zone.

Your Responsibilities:

  • Current partners management (Ukraine);
  • New partnerships establishment (Ukraine, also Asia and LATAM regions);
  • Control and improvement of target business metrics;
  • Communicate both with internal departments: product, dev team, moderation, support, legal, finance;
  • ​​Building processes in the business zone;
  • Design, conduct and evaluate product experiments that help achieve business goals;
  • Implementation of the current strategy. Long- and Short-term planning.;
  • In the future - to build a supply vertical in the project: hire and people manage new account managers.

We're excited about you because you have...:

  • Commercial experience with a B2C product;
  • Development team management experience;
  • Successful cases of solving business problems through correct processes and product solutions;
  • Practice of decision-making based on analytics;
  • Track record of personal victories in the role of operations manager/business development manager.

Will be +:

  • Expertise in analytics/marketing;
  • Knowledge of Tableau;
  • People management skills;
  • Experience with a transactional business model or other complex products.

Exciting opportunities you will find at SocialTech:

  • Work in a passionate team of marketers, analysts, and developers, who will facilitate your professional and personal growth;
  • Opportunity to learn from years of experience and expertise in creating innovative solutions for IT businesses;
  • Truly interesting tasks and the ability to fulfill your ambitions;
  • Interesting challenges in the dynamic product-IT niche that is oriented for Tier-1 markets.

The Perks:

  • Remote-first culture
  • Full assistance with temporary relocation to our corporate sites in Western Ukraine. After the war, we will be glad to see you in our modern office at Podil;
  • If you are currently abroad, you can join our Warsaw or Cyprus office;
  • We offer employee health insurance and corporate doctor's services;
  • For comfortable work, we will provide you with modern equipment and even more;
  • We provide access to business literature, trainings, seminars;
  • If you are eager to study, we compensate for the costs of conferences/meetings in Ukraine and abroad.

As the war began, we continued supporting our employees and their relatives with all our might and may. We evacuated our team and their beloved ones from different parts of the country; helped them with the relocation to our corp. sites in Western Ukraine; supported employees in financial difficulties; provided those who joined the ranks of the Armed Forces of Ukraine and the Territorial Defense Forces with the special equipment. Our people are the most valuable asset, so we are ready to support our newcomers as well.

Join our team and let's win on all the fronts together!

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Premier Research is hiring a Remote Manager, Clinical Operations

Description

Position at Premier Research

At Premier Research, we help biotech and specialty pharma companies transform life-changing ideas into reality. What we do is profoundly connected to saving and improving lives, and we recognize our staff members are the most valuable asset in delivering success. Inspiring and nurturing staff to do their best work means a better, healthier future for all. We’re a community of 2,000 people in more than 20 countries delivering unmatched expertise, operational skills, and dedication to meet the most challenging needs facing clinical trials today.  

We’re looking for aManager, Clinical Operationsto join ourClinical Management team that is passionate about improving healthcare through innovative clinical research. As a member of the Premier Research team, you’ll help create tangible solutions for patients in need while building cross-functional partnerships that enable your growth and success.

What you’ll be doing: 

  • Direct Line Management responsibilities for a team of Clinical Research Associates (CRAs) based in the Central Region of the United States
  • Participates in the recruitment, retention, and ongoing professional development of Clinical Operations employees
  • Oversees utilization, productivity, SOP compliance, performance metrics, training of staff
  • Must be available to perform up to 25% of overnight travel, as required (additional travel is possible based on project requirements and availability)

What we are searching for:  

  • Recognized undergraduate degree is required. A degree in Pharmacy, Biology, Chemistry, Psychology, Nursing or a related discipline is preferred
  • Minimum of 6 years clinical research experience. Minimum 3 years supervisory / management experience including oversight of larger groups. Proven people manager able to guide staff through major changes, encouraging teamwork and developing team capabilities
  • Dynamic leader able to engage, inspire team to lead them to successful achievement of deadlines/deliverables
  • Knowledge of ICH / GCP regulations, local country regulations (e.g, FDA and EMA Guidance Documents /NA Directives / ISO14155 regulations, drug / device development, and clinical monitoring procedures)

WhychoosePremier Research?  

  • Premier Research is more than a company – it’s a community of people that truly care about one another, about our clients, and about our mission of furthering research to improve the lives of patients in critical need. 
  • Our cultural anchors – Caring & Empathy, Empowerment, Aspiration, One Team – mirror the flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location.
  • Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful.

At Premier Research, our mission is to improve healthcare by transforming life-changing ideas into new medical treatments that address the unmet needs of a diverse global population. Achieving this is impossible without creating a culture where our employees are given the power to think creatively, challenge ideas, and solve complex problems fearlessly.

Througha commitment to diversity, equity, inclusion, and empowerment, we strive to create a community of belongingness where our differences are welcomed and celebrated. It fuels our innovation and better connects us to the patients, physicians, and customers we serve.

Premier Research is proud to be an equal opportunity employer that is compliant with all federal guidelines. All qualified applicants will receive equitable consideration without regard to race, color, religion, sexual orientation, gender identity, national origin, disability or veteran status.

#LI-TW1
#LI-Remote 

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+30d

Operations Manager

Master’s Degree5 years of experienceDesign

Gateway Recruiting, INC. is hiring a Remote Operations Manager

Operations Manager - Gateway Recruiting, INC. - Career Page
+30d

Operations Manager - India

dLocalRemote
Ability to travelsql

dLocal is hiring a Remote Operations Manager - India

Operations Manager - India - dLocal - Career Page

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+30d

Senior Operations Manager

AthenaPhilippines Remote
remote-firstc++

Athena is hiring a Remote Senior Operations Manager

At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested, delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more impact in work and life.

Our clients are ambitious, high-impact CEOs, founders, and executives. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/Airbnb, managed professional sports teams, fulfilled senior political positions in the US Government, and competed in global competitions that push mental and physical ability to the limits.

They’ve joined Athena to get more leverage, more impact, more success, and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to become world-class at delegation.

The Senior Operations Manager will be responsible for our Operations Managers and EAs to consistently provide excellent quality services to our clients by addressing needs, skill gaps, and escalations by owning the development of their team.

High-level Responsibilities

  • Coach: Provide weekly coaching sessions to Operations Managers to ensure that they are addressing performance gaps effectively, setting their EAs up for success, and keeping our EAs connected to the Athena community. Be available for Operations Managers to resolve day-to-day concerns and issues.
  • Quality and Process Improvement: Have the ability to highlight improvement opportunities both on an individual level as well as a process level to avoid client churn, and come up with strategies to solve them.
  • Support and Guide: Be the point of escalation for the Operations Managers under your cohort and provide insights on coaching strategies that can be applied to specific issues. Tune in to EAs' needs by identifying the tools, systems, and any role-specific type of support that will enable them and make their work easy.
  • Track: Monitor client-EA partnership health for the cohort assigned, and intervene when there are performance/ quality issues. Monitor client satisfaction and coordinate with the clients when necessary, to improve and deepen partnerships.

Specific Responsibilities

You will lead a group of Operations Managers and help ensure that their EAs are highly engaged and high-performing.

  1. Team Management & Leadership:
    • Understand the mission, vision, core values, and value proposition of Athena, and let these be your North Star when executing your role.
    • Track and assess the performance of Operations Managers and their teams, applying interventions and strategies where necessary, and ensuring their continuous improvement.
    • Maintain high levels of engagement and accountability among Operations Managers and their teams. Leaders should be held accountable for the performance of their teams and we should apply extreme ownership of the issues and challenges that we face as a team.
    • Mentor Operations Managers to grow as a person and become the best version of themselves. This may involve helping Operations Managers to achieve their personal or career goals, introducing them to new ways of thinking, challenging their limiting assumptions, sharing valuable life lessons, and much more.
    • Help remove any roadblocks of your Operations Managers in order for them to do their job well. Provide the resources, authority, training, and support necessary for them to deliver consistent high performance of their EAs.
  2. EA onboarding:
    • Ensure that all new hires are effectively supported through the onboarding process by the Operations Manager assigned to them, within the timelines set by the business.
    • Ensure that the Operations Managers are monitoring and supporting EAs for the first 90 days of the partnership, including interventions if necessary.
    • Ensure that areas for improvement are addressed immediately and that Operations Managers are constantly finding ways to improve the performance of the EAs during this critical time of relationship building.
    • Involve the necessary stakeholders to discuss issues in onboarding and help identify what can drive us forward as a business.
  3. EA performance monitoring and ongoing support:
    • Ensure that all EAs under your portfolio are coached based on the requirements of the business, depending on the partnership health status. Ensure that coaching support happens more frequently if the partnership is flagged as at-risk or problematic.
    • Ensure that the Operations Managers and EAs under your cohort undergo quarterly performance reviews that highlight opportunity areas, professional goals, and partnership milestones that help ensure their continuous development.
    • Coach Operations Managers so that they are giving clear, timely, and actionable feedback based on client surveys and client feedback as relayed to the client concierge. Have difficult conversations with them to drive the performance of their teams.
    • Ensure that the Operations Managers know, understand and immerse in the day-in-the-life of the EAs in their teams by performing regular side-by-sides and helping them with task-related questions and concerns.
    • Perform skip level and triad sessions to frequently audit the level of support that’s given to our EAs.
    • Be the main point of escalation for issues and problems of your EAs when it comes to the support that they are receiving from their Operations Managers.
    • Work with Operations Managers in your cluster to ensure that all EA and client escalations are handled well from start to finish
  4. Continuous Improvement:
    • Set our EAs up for success by collating and communicating EAs' skill gaps to relevant stakeholders to help optimize our training, recruitment, and coaching processes, but at the same time, finding radical solutions to the problems within our scope of control.
    • Monitor client-EA partnership health and audit the health of partnerships on your portfolio, intervening when there are performance/ quality issues.
    • Act as the point person for receiving client feedback related to service quality from the client experience team.
  5. Hiring:
    • Hire Operations Managers that are aligned with the standards of the business.
    • Ensure that Operations Managers are onboarded properly and that they are set up for success.
    • Serve as a buddy to newly onboarded Senior Operations Managers and help to set them up for success.
  6. Engagement:
    • Be a culture ambassador. Reinforce Athena’s values, house rules, and policies. Participate and contribute to the community in any way possible.
    • Recognize exemplary EAs and Operations Managers through different Athena recognition channels.
    • Contribute to the continuous improvement of our processes, team, operations, Athena, and the community.
    • Ensure that Operations Managers and EAs are engaged and motivated through holding team huddles and different engagement activities and empower EAs to be involved.

About You

  • You are world-class at leadership and coaching.
    • [ ] You have deep personal experience with running coaching programs to support operations.
    • [ ] You understand drivers of individual learning and performance and possess coaching models to facilitate these developmental growth drivers.
    • [ ] You understand how to coach and mentor leaders so they are creating a positive impact on their teams.
  • You are strategic but you don't mind rolling up your sleeves and getting your hands dirty to test out and audit processes.
    • [ ] You understand that you have strategic and tactical responsibilities.
    • [ ] You are driven to have a deep understanding of what our frontline team members and leaders are doing so you can understand how to help them with challenges and drive them forward.
  • You have a continuous improvement mindset.
    • [ ] You don't rest on your laurels when things are going well. You are always looking for opportunities for improvement—and acting on those opportunities.
    • [ ] You maintain high-quality standards so you ensure that our Operations Managers consistently provide A+ service to their EAs and our EAs can develop into world-class talent.
  • You excel at cross-functional collaboration.
    • [ ] You can successfully work with others toward a common goal but will not be limited with the solutions that you can apply based on your span of influence.
    • [ ] You love connecting the dots, putting the pieces together, and bringing the right people to the same table to drive the business forward.
    • [ ] You own the decisions of the business and you become the main driver of positivity within your teams. This includes managing challenging feedback and helping the team understand the context behind decisions in order for them to see these decisions positively.
  • You are an excellent communicator.
    • [ ] You have good listening skills, and you listen without judgment.
    • [ ] You deliver specific and well-defined feedback (positive or negative) to your team and stakeholders.
    • [ ] You are able to provide visibility to your stakeholders about the health of your portfolio and successfully communicate what support or help you need.
    • [ ] You are open and vulnerable about the weaknesses of your team and not afraid to ask for help and support for the sake of the team.
  • You have great organizational skills.
    • [ ] You are highly organized. You collate and analyze data/information rigorously, and your touchpoints with your team are strategic, clear and focused.
    • [ ] You follow up in a timely manner and keep track of the progress of your team.
  • You are collaborative.
    • [ ] You can successfully work with others toward a common goal.
    • [ ] You help identify the problems or weak areas in our processes and guidelines and develop ways to target those issues with the help of your Operations Managers.
  • You love the remote-first culture we're building.
    • [ ] You are positive, fun, and someone we're excited to work with. You are an inspiring leader that people want to work with and trust.
    • [ ] You can work independently but also be strong at working across teams.
    • [ ] You recognize the challenges of the virtual working environment and you constantly find ways to support your team.

Must-Have Qualifications

  • At least 10 years of operations and people management experience in BPO, service industry and/or similar operations
  • Excellent coaching skills and a passion for people development
  • Excellent English communication and presentation skills
    • Able to verbally converse in straight English
    • Excellent presentation skills
    • Proficient in creating task processes and task tracker
  • Excellent (cross-functional) stakeholder management skills
  • Good grasp of the industry-standard performance management
    • Proficient in performing investigation and root-cause-analysis (RCA) to identify root causes of the problem
    • Proficient in creating action plans and individual development plans based on RCA
    • Proficient in executing performance conversations and follow-through
  • Proficient in creating business reports and performance narratives
  • Excellent decision making and problem solving skills
  • Willing to work night shift and rotating shifts

Nice-to-Have Qualifications

  • Experience as an executive assistant or managing executive assistants
  • Experience in project management, training, and quality
  • Coaching certification
  • Experience working with C-level executives in Western countries
  • Experience working with fast-paced tech-startups

Working Conditions

  • Schedule: Start of shift from 8pm to 10pm onwards, but the schedule could change depending on business needs.
  • Equipment:
    • Computer: Intel Core i5 (sixth generation or newer) or equivalent (Macbook Air or Pro is recommended); RAM minimum: 16GB
    • Internet: 15 Mbps minimum
    • WFH setup: Available backup internet and a suitable work-from-home space

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+30d

Technical Operations Manager

Kimmel & AssociatesCinncinnati, OH Remote
Design

Kimmel & Associates is hiring a Remote Technical Operations Manager

About the Company:

A national leader in wall claddings and sunscreens, this company designs and manufactures terracotta claddings, rainscreens, sunscreens, and roof tiles, through automated processes and large production, with capacities that allow for the most affordable product solutions. Their experienced team of engineers, architects and building envelope specialists as well as their collaborative work environment, help make all building projects a success.

About the Position:

Hiring for a Technical Operations manager, responsible for managing all facets of company projects/orders to successfully supply wall claddings and sunscreen products to clients. Management of the team includes; assisting in budgeting/finance, sales, estimating, shop drawings, order fulfillment, client and vendor relationships, and more.

Requirements:

Commercial construction experience in pre-construction services, project management and/or estimating a must – wall cladding experience a plus.

    Degree in Engineering, Architecture, Construction Management or a similar discipline.

    Must have experience with Autodesk, Revit, AutoCAD or a similar design software.

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    +30d

    Localization Operations Manager (f/m/d)

    DeepL sucht MitarbeiterRemote job, Remote
    agileremote-first

    DeepL sucht Mitarbeiter is hiring a Remote Localization Operations Manager (f/m/d)

    is Germany's best-known AI company. We develop neural networks to help people work with language. With DeepL Translator, we have created the world's best machine translation system and made it available free of charge to everyone online. Over the next few years, we aim to make DeepL the world's leading language technology company.

    Our goal is to overcome language barriers and bring cultures closer together.


    What distinguishes us from other companies?

    DeepL (formerly Linguee) was founded by developers and researchers. We focus on the development of new, exciting products, which is why we spend a lot of time actively researching the latest topics. We understand the challenges of developing new products and try to meet them with an agile and dynamic way of working. Our work culture is very open because we want our employees to feel comfortable. In our daily work we use modern technologies - not only to translate texts, but also to create the world's best dictionaries, and solve other language problems.

    When we tell people about DeepL as an employer, reactions are overwhelmingly positive. Maybe it's because they have enjoyed our services, or maybe they just want to get on board with our quest to break down language barriers and facilitate communication.


    Your choice

    We are constantly looking for outstanding employees! Currently, we offer remote work in Germany, the Netherlands, the UK and Poland. Whether you would like to work from home in one of these countries or from one of our offices in Cologne or Paderborn: the choice is yours. No matter where you choose to work from, our way of working is designed to make you an essential part of the team.


    What will you be doing at DeepL?

    As Localization Operations Manager, you will be responsible for all operations issues related to a scalable and sustainable content localization pipeline. With your sense for improvement, your analytical and technical skills and your strong project management skills you will make sure that the processes become more and more efficient and that the localization team can focus 100% on their job.

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    +30d

    Data Operations Manager

    Tutela TechnologiesBoston, Massachusetts, United States
    tableausqlpythonAWS

    Tutela Technologies is hiring a Remote Data Operations Manager

    Job title: Data Operations Manager

    Department: Product Technology

    Reporting to: VP Data Operations

    Location: Remote - US / Boston, MA


    How you will make an impact...

    Opensignal is looking for an experienced quantitative, critical thinker to help work on a wide range of business intelligence and data initiatives designed to support various high-profile telecom/cable clients. If you have managed complex and ambiguous data projects across an array of products, supported by multiple teams in a fast paced, highly collaborative and innovative environment we’d love to hear from you. 


    The Data Operations Manager will be monitoring and supporting the core ETL processes, identifying and addressing data quality issues on both input data sources and product deliveries, and representing data operations in the new product development process. 

    This candidate should be interested in working with large data sets in an “R&D skunkworks,” product development environment.


    What you will be doing?

    • Support the creation and analysis of Opensignal's proprietary data
    • Collaborate and manage projects across the organization to support new product development activities including: data acquisition, data integration, process automation, data modelling, data pipeline evolution, product launch and closing activities.
    • Work with internal teams and product teams to ensure high functional and accurate products are being delivered to clients
    • Leverage tools (acquired or existing) to track projects and allow for visibility across functional teams and management
    • Proactively finding, mitigating, and resolving data issues across inbound data sources and created outputs
    • Use experience to mentor junior data analysts on new ways to test data accuracy and health of products 


    Required Skills & Abilities

    • Advanced knowledge of SQL Server/Transact-SQL and practical coding experience
    • Experience using AWS (s3 and Athena)
    • Proficient in Python
    • Knowledge of Tableau: Desktop, Server, and Prep Builder
    • Experience working with very large data sets (i.e., multi-Tb databases)
    • Experience working with complicated and/or messy data from numerous sources simultaneously
    • Meticulous attention to detail and ability to document work (both within code and separately)
    • Comfort working in a fast paced, collegial environment


    Candidates must submit a resume and cover letter to be considered.


    At this time, Opensignal will not sponsor a new applicant for employment sponsorship for this position. 


    This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


    About US

    Opensignal is the leading global provider of independent insight and data into network experience and market performance. Our user-centric approach allows communication providers to constantly improve their network and maximise commercial performance.  Leading analysts, investors and financial institutions place a high value on our independent analysis and we are regular contributors to their reports.

     

    Real network experience is our focus and ultimately that’s what influences customer choice. Our mission is to advance connectivity for all and here at Opensignal, the team is leading the industry in enabling operators to link their network experience and market performance in a way that has never before been possible.

     

    With offices in London, Boston and Victoria, British Columbia, we are truly global, with employees working across four continents and representing over 25 nationalities. We are an equal opportunity employer dedicated to building an inclusive and diverse workforce. 


    Benefits:

    We believe we are stronger when we not only celebrate our many differences, values, and voices but include them in everyday practice. Having a diverse and inclusive culture is essential, which is why we offer a flexible approach to work-life balance, operating in a remote-hybrid way. We’ll help you get set up with the essentials you need to work from home or the office. We also offer an attractive range of additional benefits, including:


    • Competitive compensation packages and global company ownership benefits.
    • Comprehensive group benefits package and company sponsored retirement savings plan (details depend on your country of work).
    • Professional development opportunities: education reimbursement, facilitator-led training, workshops, knowledge bites (internal learning talks) and more!
    • Generous holiday allowance, sick leave, parental leave, flexible working culture and the opportunity to work from abroad.
    • Charity matching, paid time off for community volunteering, mentorship, and DE&I program/committees.
    • Regular virtual and in-person events and socials.
    • We’ll support you to set up an effective home office environment.



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    Blavity Inc. is hiring a Remote Campaign Operations Manager

    Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: to enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & gen-z through original content, video, and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, 21Ninety, AfroTech, Travel Noire, and Shadow & Act.  Assembled of passionate, high-energy, and focused rock stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

    Job Summary:Blavity is looking for a strategic Campaign Operations Manager to oversee the analytics and data strategy of our client’s branded campaigns. They will work closely with our AdOps to perform regular analysis of campaign performance, product insight, and metrics, and proactively identify issues. They will also collaborate with campaign leads to create data-driven wrap decks.  This position actively collaborates with key stakeholders to analyze data, and product performance, develop best practices and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating metrics into engaging digital insights. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold high attention to detail and organization.

    This is a Full-Time position that reports directly to the Associate Director of Client Services.

    Responsibilities

    • Own branded analytics and reporting strategy across all campaigns and mediums.
    • Own large-scale campaign wrap decks crafting a data-driven story that drives rebuys.
    • Develop a process for and train Client Service team members on insight gathering and data-driven storytelling to support high-quality campaign insights, reporting, and wrap materials.
    • Collaborates with AdOps, CS, and Sales to track KPIs, and risk areas and identify possible renewal/upsell opportunities.
    • Work closely with the cross-functional teams to monitor product performance and create best practices for each of our products.
    • Monitor campaigns mining data for actionable insights and implications to campaign leads and CS leadership.
    • Manages account profitability by distilling critical insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
    • Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers.
    • Collaborate with Integrated Marketing and Sales on the development of case studies.
    • Performs other related duties as assigned.

    Qualifications

    • Education:Undergraduate degree preferred.
    • Required Experience: 4+ years of customer-facing experience at a marketing/media agency and/or publisher, managing digital advertising analytics and strategy for a portfolio of brands. 
    • Preferred Experience:2+ years of experience developing and analyzing reports, dashboards, and briefs. Proven experience delivering engaging actionable insights, and on-brand campaigns strategy across digital, social and experiential.
    • Technologies: Experienced with using Powerpoint, Word, Excel, Google Analytics, GAM, and other media tracking platforms to distill insights, convey ideas, and craft compelling stories.
    • Additional Qualifications: 
      • Ability to multi-task and effectively manage multiple high-pressure deadlines; skilled at simultaneously managing multiple projects and deliverables.
      • Deep understanding of how to extract and interpret qualitative and quantitative data to build actionable customer insights through storytelling.
      • Able to easily develop infographics, charts, tables, and presentations to convey insights to internal and external clients.
      • Plans and organizes with ease and properly delegates.
      • Empowers others to drive for results and have high work standards.
      • Is naturally inquisitive, has great problem-solving skills, and a desire for continuous knowledge improvement. 
      • Excellent verbal and written interpersonal communication skills
      • A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.  

    Details:This is a fully remote role, occasional travel may be required. Candidates must be able to work at least 50% in alignment to Pacific Time Zone

    To apply, please submit your resume online atBlavityInc.com/Careers.

     

    Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

     

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    Blavity Inc. is hiring a Remote Manager, Conference Operations

    Blavity, Inc. is a venture-funded technology and new media company, founded in 2014 around a simple idea: enable black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million millennials per month through our growing brand portfolio which includes: Blavity News, Blavity Politics, 21Ninety, AfroTech, Travel Noire, and Shadow & Act. Assembled of passionate, high-energy, and focused rock-stars, our Blavity, Inc. Team executes with our values at the forefront of mind:  Love of Community, Transparency and Communication, Collective Responsibility, and Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

    Job Summary

    Blavity is looking for an experiencedManager, Conference Operationsfor the AfroTech brand. AfroTech’s mission is to help Black professionals and startups build and achieve success in the technology industry, and to create a more prosperous and equitable future. This role will support the planning and execution of the AfroTech Conference and AfroTech World with a focus on operational excellence, experience innovation, implementation of strategy, and collaborative leadership.

    This role will report directly to the Director, Conference Operations.

    Responsibilities

    • Provide logistics and tactical support for the execution of core operations for a citywide conference.
    • Manage operations, including coordination of utilities, internet, security, staffing, food and beverage, and COVID protocols.
    • Collaborate with the Director to develop a staffing strategy and implementation plan. Manage operations staff training, communications plan, and onsite supervision.
    • Coordinate set-up and manage Conference Operations Office and Staff Lounge. 
    • Order equipment and establish procedures for conference operations office, staff lounge, and other on-site offices.
    • Collaborate cross-functionally to achieve team and event goals and objectives.
    • Serve as initial contact with the facility and contractors to resolve on-site issues.
    • Deliver a seamless event experience for all participants, sponsors, vendor partners, and staff. 

    Qualifications

    • Experience: 5+ years managing operations for large conference planning, trade shows, and/or exhibit operations.
    • Education: BA/BS in Business, Hospitality, or related field is preferred. CMP preferred.
    • Technologies: Fluent in Microsoft Office, Google Suite, Asana, or comparable project management tools.
    • Additional Qualifications: 
      • Ability to anticipate areas of risk and implement creative solutions.
      • Experience working with convention centers, hotels, special event venues, tourism boards, and local municipalities.
      • High-energy, company-first and positive attitude.
      • Outgoing and sociable personality, an expert at interfacing with partners virtually and in person.
      • A healthy appreciation of GIFS and Black culture.

    Details:This is a fully remote roleandrequires the ability to travel, approximately 10% (multiple conferences and site visits).  Candidates must be flexible to work in alignment with the Pacific Time Zone at least 50% of the time.

    To apply, please submit your resume and cover letter online atBlavityInc.com/Careers 

    Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills. Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

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