Partner Manager Remote Jobs

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Tradeshift is hiring a Remote Partner Enablement & Success Manager

Company Description

Tradeshift is a unicorn in the fintech industry. We are disrupting a typically stagnant environment by connecting companies of all sizes and providing them with the platform and network needed to create value from old processes like procurement, invoicing, payments, and workflow. We recognize that business is both messy and social - two revelations that have driven the development of Tradeshift, a platform for all your business interactions. We work hard and our teams have great freedom and responsibility to choose the best solutions, technologies and approaches to evolve the product to the next level.

We believe that being a global, multicultural company is a tremendous strength and we have people working from 18 different countries with hubs in Bucharest, Copenhagen, Kuala Lumpur, and San Francisco. We believe that if we truly focus on how to work distributed and collaborate across locations and (home) offices, we will not only enjoy work more but also build better products for our customers, and ultimately be a better company. 

Job Description

About The Role

Tradeshift is looking for a Partner Enablement & Success Manager to support all partners who are providing strategic products and services which surround the core Tradeshift Platform. As a Partner Enablement & Success Manager you own the overall responsibility of dedicated partners & vendors globally towards all external and internal stakeholders. You are the strategic and trusted advisor for them and you ensure a successful and profitable business relationship for Tradeshift. The Partner Enablement & Success Manager reports into the VP, Strategic Finance Organization and will partner with the Alliances, Customer Success and Product teams and other important stakeholders on any partner contract and processes, which have strategic impact on the Tradeshift Platform. 
The operational management of strategic partners and vendors is not yet established as a function within Tradeshift. With that the Partner Enablement & Success Manager has the mandate and responsibility to define and implement the function across Tradeshift.

What You’ll Be Doing

  • Develop an end-to-end operational Partner Management process starting from the partner sales hand-over to actual billing processes
  • Partner closely with the Customer Success and Alliance Sales team to ensure the proper onboarding of new partners and a stable, high quality delivery of existing partners to end-clients.
  • Being responsible for the overall commercial and contractual relationship together with the Alliances Sales team including renewal and (re-)negotiation of contracts
  • Take on the existing manual partner billing process and develop and end-to-end scalable billing process to ensure balanced cash-flow between partner and end-client billing
  • Analyse the existing partner basis in terms of contract terms, delivery & profitability and develop a potential harmonization plan (e.g. for scanning partners) towards end-clients
  • Develop and maintain a partner P&L
  • Create partner enablement and success plans for the most important partners/vendors
  • Plan regular quarterly business reviews with partners and potentially specific end-clients
  • Create a long term risk mitigation strategy for partners with direct impact to end-client delivery like scanning & compliance partners. 
  • Ensure that products and services are delivered in a timely manner and high quality. Implement partner KPIs and Measurements
  • Serve as partner advocate by being the link of communication between partners, internal teams and if needed end-clients
  • Resolve any issues and problems faced by partners and deal with complaints to maintain trust
  • Work close together with the Product team to ensure alignment between partner delivery and the Tradeshift Product strategy
  • Prepare regular reports of partner status, profitability, risks and mitigation strategies 

Qualifications

Let’s Connect If You…

  • Have prior experience working for established SaaS software vendor in a Partner Manager / Commercial role
  • 3+ years of experience in analytical or process-oriented roles 
  • Excellent interpersonal and communication skills, with the ability to communicate and influence at a senior level; must be able to foster and maintain strong partnering relationships with Sales, Customer Success and other internal departments
  • Excellent teamwork skills to collaborate with the Sales team, Legal, Finance and all other key stakeholders
  • Ability in problem-solving and negotiation
  • Strong Excel skills required / Google Doc skills a plus, proficient in PowerPoint
  • Ability to communicate complex scenarios and topics in a clear and ingestible manner
  • Strong analytical skills, problem solver, detailed oriented and appreciation for accuracy
  • An ability to efficiently provide high-quality work in a fast-paced environment
  • Strong time management and organization skills with flexibility to work in a fast-paced, changing and international work environment
  • Comfortable working across global time zones
  • Accountable and able to work independently to achieve deadlines

Additional Information

We value diversity at our company. Tradeshift prohibits unlawful discrimination based on race, color, religious or religious creed, sex, sexual orientation, gender, age, marital status, veteran status, disability status or any other consideration made unlawful by applicable federal, state, or local laws. All your information will be kept confidential according to GDPR guidelines.

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+30d

Partner Enablement Manager

ServiceNowThe Fairway 6th Floor, Survey No 10/1, 11/2 and 12/2B, Challaghatta Next to Embassy Golf Links, Domlur, Bangalore, Karnataka, India, Remote
Ability to travel

ServiceNow is hiring a Remote Partner Enablement Manager

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow’s Partner Enablement organization is responsible for closely working with our partner ecosystem and jointly driving business growth through enablement, capacity building and strategic planning.


Reporting to the Sr. Partner Enablement Manager, the India Partner Enablement Manager will be instrumental in understanding our existing solutions and sales approaches (both current and upcoming) and providing the regional partner ecosystem with the tools, resources, skills, and knowledge necessary to accelerate ramp times, improve overall effectiveness and efficiency, demonstrate our differentiated value to our customers, and improve partner productivity and performance. The individual will be on point to initiate, drive, support, and execute regional partner enablement efforts based in region and expand meaningful partner capacity.

The ideal candidate will have experience working in a software SaaS environment, with an ability to obtain a strong knowledge of our workflow offerings. This role requires a well-rounded individual who has excellent organizational and interpersonal skills, proven experience in stakeholder engagement and management, as well as a proven track record in driving and executing enablement and training programs. Excellent project management, solid facilitation skills and broad execution capabilities will be required.

A strong ability to drive, collaborate, and manage a wide range of education and enablement initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

 

What we are asking of you in this role:

·       Proactively engage with appropriate partner sales management and partner program teams to identify, prioritize, develop, and execute successful enablement plans, content, and programs

·       Develop programs that always think about Partners and how they can be enabled to be an extension of our ServiceNow team

·       Identify gaps in knowledge and processes - and work with all levels of leadership (internal and external) to ensure rapid deployment of training and tools needed to address those gaps

·       Build enablement relationships with strategic partners and create joint partner enablement plans in collaboration with Partner counterparts

·       Engage regularly with key partners to monitor enablement process, new requirements, and future goals

·       Provide regular updates to partner management on the status of each partner's enablement

·       Leverage assets from - and partner with - other ServiceNow organizations to drive knowledge acquisition and skills development

·       Build comprehensive knowledge of Partner training programs, Training & Certification offerings, course roadmap, funding programs, Partner programs, and course objective/overview to be a trusted advisor to partners

·       Establish steady cadences of learning for partners – and work to eliminate “random acts of enablement”

·       Produce metrics reporting – and provide insight and impact of initiatives.

·       Take part in the organization and delivery of virtual and on-demand enablement.

·       Co-create and maintain a local training calendar

·       Establish fluent channels of feedback, participation & support from both internal and external organizations and stakeholders.

  • Analytical capability to understand key trends in the region across the channel partner community, and work with the partner leaders in the region to establish training plans and curriculum that will help drive partner revenue
     

Qualifications

Required Competencies for success

Leadership competencies

·       Drive results - Consistently achieving results, even under tough circumstances

·       Nimble learning - Achieving learning through experimentation when tacking new problems

·       Collaboration - Building trusted relationships and turning conflicts into opportunities to collaborate

·       Self-development - Is curious and is actively seeking new ways to grow and learn

 

Core Competencies:

·       Ensures Accountability – Holds self and others accountable to meet commitments

·       Execution Focus – Consistently achieving results even under tough circumstances

·       Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

 

Functional competencies:

·       Persuades - Using compelling arguments that convey a clear understanding of the unique needs of different audiences to gain the support and commitment of others

·       Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

·       Trusted Advisor - The person the client/ customer/ peer turns to when an issue arises, often in times of great urgency: a crisis, a change, a triumph, or a defeat.

 

The ideal candidate will bring the following experience and skills:

·       Proven track record of enabling and growing a partner ecosystem

·       Highly responsive to internal customer and external partner stakeholder requests

·       High energy level and a “can do” attitude, a natural sense of curiosity and growth mindset 

·       An effective time manager, capable of developing and delivering/executing on the tactics on multiple projects, on time and on budget

·       Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities

·       Diplomacy, integrity, and presence that enables you to work effectively at all levels within a large heavily matrixed organization

·       A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career

·       An understanding of what motivates our partner community, our internal stakeholders and our sales organizations

·       Experience in a multinational technology company, preferably experience in SaaS industry

·       Develops and drives consensus while implementing innovative process and strategy improvements

·       Bachelor’s degree required; MBA preferred

·       Either an MBA or Minimum of 5+ years’ experience in training and enablement organizations within IT or software with a demonstrated track record of successfully executing advanced training and enablement programs for partners

·       Ability to travel 15% to 20% of the time

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Partner Manager (SaaS) - Dutch speaking

Sana CommerceRemote, Belgium
B2CB2Bc++

Sana Commerce is hiring a Remote Partner Manager (SaaS) - Dutch speaking

Functieomschrijving

Titel  
Bij Sana Commerce zetten we ons in voor een inclusieve werkomgeving en erkennen we dat ons diverse personeelsbestand een van onze sterkste punten is.  

Jouw rol:

Als Partner Manager onderhoud en breid je ons partnernetwerk in België, Frankrijk en Nederland uit. Je bent het gezicht van Sana Commerce voor onze partners, zowel op events, op locatie als remote in online meetings.Binnen Sana Commerce werk je nauw samen met onze Account-Executives, die opvolging geven aan de geïdentificeerde kansen bij onze partners. Samen met de afdelingen marketing finance, support, product en delivery werk je aan het realiseren van succesvolle partnerschapen.  
Sales binnen dit segment vraagt om maatwerk: je moet onze b2b e-commerce-oplossing kunnen presenteren, maar moet ook kunnen toelichten op welke manieren onze oplossing kan worden aangepast aan de exacte behoeften van onze klanten.

Om succesvol te zijn in deze rol zijn we op zoek naar iemand die out of the box kan denken, sterke overtuigingsvaardigheden heeft en afstemming zoekt tussen interne en externe stakeholders die bij een project betrokken zijn. Het kunnen opbouwen van langdurige relaties is cruciaal, aangezien de gemiddelde verkoopcyclus drie tot zes maanden duurt. Het hebben van een gezonde dosis uithoudingsvermogen is nodig om onze partners te blijven stimuleren, om actief te blijven en van prospects (hun klant) een Sana Commerce klant te maken.

  • De huidige partnerschappen van Sana succesvoller maken door ons Partner Success Programma te implementeren;
  • Het partnernetwerk van Sana in de BNL-FR-regio uitbreiden door nieuwe partnerschappen met resellers te vinden en op te bouwen;
  • Succesvol zijn betekent samen meer zaken doen; belangrijkste indicatoren om dit te bereiken zijn: partner pipeline, de mate van partner betrokkenheid & activiteiten en partner-NPS;
  • Succesvol onboarden van nieuwe partners en ze helpen om ze zo snel mogelijk up and running te worden;
  • Bestaande en verouderde partnercontracten herzien en heronderhandelen;
  • Het vinden van Implementatie- en/of SDK-partners en deze onboarden en ze succesvol maken;
  • In samenwerking met Field Sales & Marketing het initiatief nemen voor partner pipeline activiteiten om te laten groeien;
  • Identificeren en opzetten van out-of-the-box samenwerkingsverbanden met andere ISV's/SSP's die onze verkoop in de BNL-FRA regio stimuleren;
  • Aanspreekpunt voor onze partners, jij bent de schakel tussen Marketing, Sales, Projecten, Finance & Product afdeling voor onze partners, en indien nodig ook het escalatiepunt.

Wat wij bieden:

  • Persoonlijke ontwikkeling. Wij hebben een sterke ambitie en wil om te groeien, , en vinden daarom dat jij ook de kans moet krijgen om te groeien. We hechten veel waarde aan learning & development voor al onze medewerkers. Van ‘learning on the job’ tot training en coaching.  
  • Onboarding en buddy programma. Starten bij een nieuwe werkgever is leuk, maar natuurlijk ook spannend. Daarom willen we dat jij je snel thuis voelt in onze organisatie. Hoe we dat doen? We hebben een algemene onboarding en je wordt gekoppeld aan jouw eigen buddy waar je terecht kunt met al je vragen. Daarnaast krijg je ook nog een specifieke onboarding voor jouw rol en functie binnen ons bedrijf. 
  • Ondernemerschap. Als snelgroeiende internationale scale-up die software verkoopt, staat ondernemerschap bij ons centraal. Wij moedigen onze medewerkers daarom aan om met nieuwe initiatieven en ideeën te komen. We houden ervan om met elkaar samen te werken naar succes. 
  • Health & wellbeing. Wij geloven dat iedere medewerker op zijn of haar best moet kunnen zijn. Dus daar helpen we graag een handje bij, zowel fysiek als mentaal. Wij voorzien je van de dagelijkste vitaminen met vers fruit op kantoor. Daarnaast bieden we wekelijkse bootcampsessies en verschillende workshops die gericht zijn op health & wellbeing. 
  • Leuke extra’s. We bieden flexibele werktijden, vrijdagmiddagborrels in onze eigen bar (om de maand zijn dit themaborrels inclusief diner), tafeltennis, maandelijkse stoelmassages, tosti lunches en nog veel meer. Wil je hier meer over weten? Check dan onze Employeeguide! 

Jouw profiel:

  • Opleiding: Je hebt minimaal een hbo-opleiding afgerond;
  • Je spreekt vloeiend Nederlands, Engels en Frans;
  • Sales ervaring: Minimaal 3 jaar ervaring in sales/ partner management in de software-industrie of vergelijkbaar;
  • Sterke communicatieve vaardigheden: je snapt als geen ander wat de klant nodig heeft, je weet de vraag achter de vraag te stellen. Je zorgt dat er geen ruimte is voor interpretatie en je bent in staat om te communiceren met partners van diverse levels, van C-level tot managementteams;
  • Netwerker: Je bent in staat om duurzame samenwerkingsrelaties op te bouwen aan de klantzijde en ze te ondersteunen bij het doorvoeren van veranderingen;
  • Enterpreneurial skills:  Je bent energiek, volhardend en vol passie over de potentie van B2B-commerce en je kunt niet wachten om marktaandeel voor Sana Commerce te winnen. Hoe ga je dit doen? Je slaat niet de gemakkelijke en traditionele weg in, jij experimenteert met onbekende paden om zo tot de beste resultaten te komen.

Over ons:
Het begon allemaal in 2007 met een pizza en een plan.  Op een avond in Rotterdam kwamen vijf mensen bij elkaar onder het genot van een pizza. Ze waren toen al druk bezig B2C-bedrijven te helpen groeien met e-commerce. Maar ze zagen ook dat er nog geen e-commerceplatform was dat echt tegemoetkwam aan de eisen van B2B-bedrijven. Geen enkel platform maakte gebruik van de logica en gegevens die het bedrijf al had opgebouwd. Vervelend genoeg was de enige oplossing om alles te dupliceren.   

Dus, met de pizza in de hand, besloten ze om hier wat aan te doen en een uniek B2B-e-commerceplatform te ontwerpen. Ze gingen terug naar de basis en onderzochten welke systemen B2B-bedrijven nodig hadden om hun bedrijf te runnen. In het middelpunt vonden ze het ERP-systeem. Wat nou als...? Wat nou als we niet beginnen met de webshop, maar met het bestaande ERP-systeem van het bedrijf? Wat nou als we hun ERP omtoveren tot de motor die de webshops aandrijft?   
 
En zo was Sana Commerce geboren.  

Onze kernwaarden:

  •  Wat betekent het om onderdeel te zijn van het Sana Team? Dat wordt duidelijk uit onze kernwaarden – het zijn onze meest belangrijke overtuigingen waar wij naar zoeken in nieuwe collega’s en de basis van onze bedrijfscultuur. Ze begeleiden ons in het maken van onze beslissingen en ze definiëren de persoonlijkheid van onze organisatie. 
  • Ondernemend. Ons bedrijf is ontstaan omdat een paar mensen een goed idee hadden en dat tot leven brachten. Diezelfde ondernemersgeest heerst nog steeds binnen ons bedrijf en daarom blijven we elk jaar groeien en bloeien. 
  • Resultaatgericht. Er is geen ontkennen aan: bij Sana zijn we vrij ambitieus. We stellen uitdagende doelen en doen er alles aan om ze te bereiken. Maar resultaatgericht zijn, is meer dan alleen KPI’s. Het gaat om het creëren van toegevoegde waarde, het aanpakken van uitdagingen en het ondersteunen van onze collega's bij het bereiken van hun doelen. 
  • Commitment. In 2030 willen we 10.000 actieve klanten hebben bij Sana. Dat is niet gemakkelijk, maar we hebben wel een duidelijke stip op de horizon. We zijn bezig voor de lange termijn. We geloven altijd in ons product, in onze belofte en in onze mensen – in goede én in slechte tijden. 
  • Team spirit. We houden van samenwerken, van elkaar leren en successen vieren. Bij Sana wil iedereen graag collega’s helpen. Successen zijn altijd een teamprestatie. 
  • Leergierig. Medewerkers van Sana Commerce zullen je altijd vertellen wanneer ze iets weten, en wanneer niet. Als ze iets niet weten zullen ze hun best doen om erachter te komen. Ze zijn constant op zoek naar verbetering en dagen zichzelf uit om meer te leren. 

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+30d

Recruitment Partner, Manager

Informa Markets605 3rd Ave, New York, NY 10158, USA, Remote

Informa Markets is hiring a Remote Recruitment Partner, Manager

Company Description

About Citeline Connect (Part of Pharma Intelligence):

Citeline Connect is part of the FTSE 100 Informa Group and sits within our Pharma Intelligence Vertical. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Job Description

The Recruitment Partner, Manager will manage a team of growth and success managers to successfully deliver recruitment goals to sponsors within the Citeline Connect product suite. The Recruitment Partner, Manager will manage the team on partner onboarding, management and delivery from inception to completion. This professional will also be responsible for the creation and execution of our Citeline Connect partner strategy.  They will report to the Senior Director, of Patient Education and Recruitment. They will work collaboratively with Sales, Marketing, and Product Management as it relates to all partnerships, alliances, and business development relationships.

The Recruitment Partner, Manager will have a firm understanding of Citeline Connect suite of solutions which include a public facing website and a clinical trial recruitment platform.

Current Responsibilities:

  • Identify, develop, organize and manage the partnership, business development, and alliances opportunities for the Citeline Connect portfolio
  • Proactively lead a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones for the partner ecosystem across all Citeline Connect clinical trials.
  • Create and deliver partner growth and delivery forecasts to management and the senior leadership team
  • Responsible for hiring, training and managing a team of business development, partner success and business analysts in the Connect Partner Ecosystem
  • Leads all contracting, MOU and other business relationship definition and terms for all technical and commercial partnerships
  • Monitor success of clinical trial recruitment projects post-implementation from a partner perspective
  • Responsible for driving net new bookings via the sales team, on all partnerships and alliances across healthcare technology, recruitment, patient advocacy and diagnostics screening companies

Qualifications

  • Minimum Bachelor’s Degree in Marketing, Business, Communications or related field and/or experience
  • Previous strategic partnerships/partner relations experienced for a Software-as-a-Service technology firm required
  • Experience managing partnerships programs, including technology partnerships, resell, cross-sell, and co-sell relationships required
  • Experience in clinical recruitment technology or services required
  • Sales “DNA”- Process oriented but still knows how to sell. Ideally has carried a quota at some time in his/her career and/or managed a team of sales reps
  • Excellent oral and written communication skills with the ability to influence others internally and externally
  • High-energy personality with good communication skills is a firm requirement
  • Strong leadership skills and ability to work both autonomously and as a team player
  • Problem-solving disposition, with a constant desire to improve and achieve higher grounds

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development  
  • 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!  
  • Competitive Benefits with 401k match 
  • Paid parental leave 
  • Work with a high quality of specialist products and service  
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
  • ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

See how Informa handles your personal data when you apply for a job here.

+30d

Manager of Telco & Partner Services

Contact Energy9 Brandon Street, Wellington Central, Wellington 6011, New Zealand, Remote
ui

Contact Energy is hiring a Remote Manager of Telco & Partner Services

Company Description

Te Tākinatanga - Our Story 

Ko tō mātou kaupapa nui ko te tuku atu i tō mātou pūngao ki te wāhi e tika ana, kia whakahaukino kore ai i te rāngai pūngao o Aotearoa me te whakatairanga atu i te #changematters.  E kaingākau ana mātou mō tō mātou whāinga matua, ā, e whakahīhī ana anō mātou i te iwi tangata kei muri i a mātou e whaiwhai ana i te whāinga kotahi.  Nā runga i tēnei whāinga teitei, tērā pea ka ui ake koe ki a koe anō--ka pēhea tēnei āheinga e tautoko ana i tētehi Aotearoa pai ake, Aotearoa mā ake?

Our purpose is to put our energy where it matters, to decarbonise the New Zealand energy sector and promote #changematters.  We are passionate about our mission and proud to have a tribe of people behind us working towards a common purpose.  With such an ambitious goal, you might ask yourself – how does this opportunity help support a better, cleaner NZ?

 

Job Description

Kōrero mō te tūranga - About the role

To put this simply, we are in significant growth mode across the enterprise, including in our retail business. To support our audacious goals as a multi-services provider leading NZ homes to a better energy future, we are seeking your experience and entrepreneurial mindset to accelerate the growth of our telco business and develop new partner propositions. This will make you the thought-leader for us in telco and new partnerships including strategy, competitive positioning, proposition roadmap and tactical marketing activity. You’ll work closely with a broad range of senior internal and external stakeholders to ensure we deliver our telco ambitions.

Qualifications

Ko wai koe - About you

Essentially, you are everything that is Telco, with a proven commercial, influencing and delivery skillset. You are a telco professional, with extensive telco industry knowledge including technologies, product, propositions, and supply chains. Your experience is coupled with a commercially astute mindset, and effective influencing capability. To compliment your expertise, your innovative prowess, humble and engaging demeanour and the ability to throw high-fives when the job is done right will make you a high flyer. Basically, you’ll be everything that we hoped for and more!

 

Additional Information

Tā mātou e kimi nei? - What are we looking for? 

This role is not for the faint hearted. You’ll need the be able to play the short and long game which means, hitting the ground running. To do this you’ll need to have proven experience in the Telco industry (more specifically having a strong understanding of and capability in the key commercial elements for telco, including managing supply chains for key assets, incl modems). You will have fantastic commercial expertise and an entrepreneurial mindset to develop and scale new businesses. You will be an effective influencer across both internal teams and with partners.

Contact Energy is committed to being an inclusive employer. We want people to be themselves, after all, they can't be anyone else!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role. 

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+30d

Partner Manager – Middle East

Renaissance189 Marsh Wall, London E14 9SH, UK, Remote

Renaissance is hiring a Remote Partner Manager – Middle East

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive extraordinary student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

We're looking for a Partner Manager to join our Global Markets team. The role of Partner Manager is to build, manage and develop business across key partners, EdTech companies, and e-commerce platforms.

Job Description

You'll be encouraged to:

  • Generate new partnerships opportunities through new business development and lead generation.
  • Analyse the success of joint go-to –market projects and campaigns crafted to generate leads and revenue.
  • Act as single point of contact for communications between partner organisations and the cross-functional partner team.

In this role, you will:

  • Guide a Reseller’s High-Level Strategy
  • Uncover Partner’s Growth Goals
  • Set up new partners and maintain relationships with existing ones
  • Provide sales training and coaching to new and existing partners
  • Provide product training and support to new and existing partners
  • Deliver updates and changes to the reseller’s programme
  • Help partners complete marketing campaigns
  • Build an eco-system

Qualifications

You'll be a strong sales skilled person, with experience working in MENA’s education environment, ideally in SaaS Enterprise solutions or with a well-known Publisher. You'll have proven success with consultative sales, with the ability to build, work and close an annual pipeline with open opportunities. You'll also have experience of managing partners through a full sales cycle, and be practised in providing presentations and demonstrating technology both online and face-to-face.

For this role, you must have:

  • Preferably a minimum of 3 years’ experience working as a partner manager in strong sales environment in Education
  • Experience of partner management
  • Excellent interpersonal, communication skills
  • Strong negotiation skills
  • Proven experience in building a pipeline of partners
  • Excellent time management and organisation skills 
  • Competent computer skills / knowledgeable in MS Word, Excel, and PowerPoint
  • International market knowledge and selling to international markets
  • Fluent in English and required territory language/ oral and written

Additional Information

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.”

Many of us choose to work at Renaissance because we are driven by this mission. Inherent in a mission that strives to serve “all children and adults” who represent “all ability levels...and backgrounds,” is the need to recognize the importance of Diversity, Equity, and Inclusion (DEI) in our culture, in our work, and in our products.

All your information will be kept confidential according to EEO guidelines

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+30d

Global OTT Partner Manager

InfobipZagreb, Croatia, Remote
mobileangular

Infobip is hiring a Remote Global OTT Partner Manager

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. 

Job Description

Why is this role important at Infobip?

We are looking for a GLobal OTT Partner Manager for Viber, Lime, Xalo, Telegram, Kakaotalk, and Wechat. This is an individual contributor role, working closely with Regional OTT Partner Manager in developing initiatives for OTT Product partnerships development and realizing the global plan.

The main objective for this role is to develop and manage the global OTT partner relationship and secure Infobip position as strategic alliance partner.

Global OTT Partner Manager with drive functional cooperation and alignment with Partnership Marketing, Product Management and PSE to continuously improve the partnership potential by creating and driving programs and initiatives to maximize OTT channel penetration into the global market and secure revenue and profitability goals achievement.

What will you do at Infobip? 

  • Develop and manage OTT partnerships to create new market routes and to integrate OTT products into complementary ISVs and platforms
  • Define strategy and develop initiatives for OTT Product partnerships development (yearly, quarterly) in cooperation with Product Management and PSE
  • Coordinate business planning, budgeting, and execution of OTT Partnerships development activities, aligned with field sales teams and HQ stakeholders
  • Drive strategic plans, initiatives and activities to maximize OTT product partnerships and coordinate top-down alignment between OTT partners and regional IB teams
  • Build and leverage executive level relationships with OTT partner
  • Drive Joint GTM with partner to secure Infobip's position within partner's ecosystem
  • Own OTT partner relationship management and drive global alignment around contracting, executive governance, product roadmap and joint GTM
  • Work closely with OTT partners to ensure proper product roadmap alignment by ongoing tight collaboration with Product Management
  • Partner with Partnerships Marketing to develop comprehensive go-to-market strategies for impactful OTT product roll-outs and provide guidance to regional OTT PDM teams
  • Cooperate with Partnerships Marketing in planning of MDF budget, allocation of budget to maximize demand gen results, monitoring and managing use of MDFs, based on the developed MDF processes and practices
  • Aligns and drives regional OTT PDM's to execute the global partnership plan on regional level. Defines their goals and managed performances

Qualifications

More about you:

  • University degree required (engineering / science / technical background a plus), ideally with MBA
  • At least 5 years of cPaaS experience with a focus in partnership management and business development required
  • Strong partner relationship management and solution development skills
  • Business-level familiarity with Viber and APAC Digital Channels
  • Extensive experience or ability to manage virtual teams across functions and geographies
  • Inclusive and collaborative - driving teamwork and cross-team alignment
  • Sales support and marketing campaign background is helpful
  • Fluency in English is required
  • Experience of working in/ with EMEA or APAC will be a differential

Additional Information

Why our employees choose us (and stay)?

Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Awesome clients– We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more, such as Viber, Zendesk and O2. Work with the world’s leading companies and impact how they communicate with their users!

Pay & Perks – Competitive salary, travel allowance, a team taking care of all the equipment you need, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.

 

Interested? Let's get the process rolling!

Apply now and get involved in something great! If you are interested, please follow the application link in order to apply and submit your CV. #LI-KL2

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Smaato Inc. is hiring a Remote Client Partner Manager, Publisher Sales (f/m/d)

Company Description

Smaato's digital ad tech platform is a completely omnichannel, self-serve monetization solution and ad server. Our controls make monetization simple. Publishers can bring their first-party data and manage all inventory in one place. Marketers get access to the highest-quality inventory so they can reach audiences around the world and on any device. Smaato is headquartered in San Francisco, with additional offices in Hamburg, New York City, Beijing and Singapore. Learn more at smaato.com.

Job Description

As a Client Partner Manager, you will be managing a portfolio of key accounts in the EMEA/ASIA region along with building your book of clients by new business development. You will be responsible for building relationships and maximizing monetization opportunities for Publishers (app developers & publishers with web, video & OTT inventory). In this hybrid role, you will be working closely with the global sales team to grow your book of business by optimizing and upselling to existing clients as well as closing new business opportunities. While key account management will be your area of focus, you will also close new business relationships with the targeted accounts. You will have the opportunity to collaborate with several teams globally.

You will become an expert and the go-to person for any questions related to our digital advertising platform and all product features. Smaato has become a leader in industry knowledge and we advise partners on industry-wide topics.

Driven by meeting and exceeding revenue sales goals and ensuring a pipeline of upsell opportunities, the ideal candidate would have excellent interpersonal skills and an entrepreneurial mindset. You have success stories to tell about your ability to think strategically and analytically about business and about having built and conveyed compelling value propositions. 

What You’ll Do

  • Build a trusted relationship with our partners and conduct regular calls, offering and ensuring an open line of constant communication
  • Analyze assigned accounts & KPIs to identify further revenue opportunities and suggest & optimize the accounts to their full potential
  • Target and close business relationships with newly identified accounts
  • Provide partners with custom reports and hosting Quarterly Business Reviews
  • Present quarterly strategy to regionally sales teams and leadership 
  • Analyze revenue and performance data using internal dashboards on a daily basis to ensure targets are on track and to proactively provide solutions if targets are missed or projected to be off
  • Meet and exceed revenue sales goals, ensuring a pipeline of upsell opportunities
  • Clearly communicate to internal teams regarding revenue opportunities and executing on them in a timely fashion


 

Qualifications

What We'll Need

  • Bachelor’s Degree and 3-6 years of previous account management experience at a digital / web / online advertising / media company, ideally with solid understanding of advertising terminologies including pricing structures (CPA, CPC, CPM, etc.)
  • Proactive, autonomous go-getter who prioritizes tasks independently and takes ownership
  • Excellent written and verbal communication, and the ability to communicate effectively with all levels of an organization
  • Proven ability to analyze and optimize opportunities to maximize ROI
  • Capable of prioritizing tasks in a timely fashion and switch gears on the fly
  • Comfortable dealing with clients in a professional manner, including presentations and hosting conference calls
  • Fluent in English 

 

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ALYCE, INC. is hiring a Remote Partner Manager (Location Flexible)

About Alyce

Hi — we’re Alyce! Founded in 2015 with a tiny team sharing space with a bike repair shop, we’ve grown up in more ways than one. You can now find us across the globe with roots in Boston. 

Every year $242B is spent on corporate gifts, swag and direct mail. It’s the most relational channel and we’re on a mission to make it personal, relevant and a simply magical experience. No more squishy balls, cheap water bottles, and other things that end up in the trash. As the only Smart Gifting Platform™, we flip the script by , putting the recipient in control — creating authentic personal moments. This is how modern businesses grow sustainably at scale.

We value our people above everything else. While we all have our own passions, personalities, objectives, and goals, we are one team that is building something great together. Our differences make us collectively better. We strive to build a supportive and inclusive environment where our team members are recognized and valued for who they are during working hours (9-to-5) and outside of them (#5to9™).

And we’re proud and honored to be recognized as Comparably’s Best Company for Women, Best Company Culture and Best Places to Work in Boston, as well as Bostinno’s 50 on Fire, LinkedIn’s Top 50 Start-Ups of 2020 and Forbes 2021 Best Start-Up Employer.

 

About this position

The Partner Manager is a critical internally facing role at Alyce that will be the link between Alyce’s GTM teams and the Alyce’s Partner ecosystem. The Partner Manager will work in lockstep with the Senior Partner Manager and Alyce’s Director of Partnerships. 

Your main objective is to grow influenced revenue through partner services. You will establish yourself as the trusted go-to resource for Alyce GTM and partner selling teams ensuring they are enabled to sell together. You will facilitate, manage, and troubleshoot partner engagements with our selling teams and participate on sales calls. Working cross-functionally, you will also onboard and integrate new partner services into our GTM motion as required. This role will report to the Director of Partnerships and will be essential to achieving the overall Partnership goals at Alyce.


 

How you’ll make Alyce amazing:

  • Forecast partner sales activity and achieve pipeline and sales revenue goals
  • Participate on sales calls supporting our selling team 
  • Build and execute enablement plans to ensure widespread adoption of partner services
  • Optimize partner services across Sales, Revenue Operations, Product, Customer Success and Marketing as needed to ensure success.
  • Evaluate the partner’s performance via quantitative and qualitative metrics
  • Manage, train and enable partner selling teams to cosell with Alyce
  • Own and evangelize our joint value propositions both internally and externally

How you will uplevel Alyce:

  • 1-2 years of direct sales and/or partner sales experience in a SaaS environment
  • Developing co-sell, influence and referral selling strategies is ideal
  • Track-record of over-achieving quota
  • Organized and internally driven with the ability to navigate and execute across multiple teams in a fast-moving organization
  • Exceptional written and verbal communication
  • Exhibits a growth mindset, curiosity, and ambition
  • Forecasting and reporting on partner revenue targets
  • Experience with CRMs (preferably Salesforce)

 

We firmly believe our differences make us collectively better. Alyce is committed to building a team that is diverse in background and experience. Alyce recognizes Diversity as the presence of differences that may include race, gender, religion, sexual orientation, ethnicity, nationality, socioeconomic status, language, (dis)ability, age, religious commitment, or political perspective. Diversity also includes differences in principles, values, thoughts, and beliefs. Diversity of thought and experience are vital to building a personal Alyce experience, representative of the world in which we live.

Please do not let doubt get in the way of you applying for this position. If you can demonstrate the abilities listed above, we want to hear from you.

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+30d

Partner Manager - Asia

Renaissance, -, Vietnam, Remote

Renaissance is hiring a Remote Partner Manager - Asia

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology.

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive extraordinary student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

We're looking for a Partner Manager to join our Global Markets team. Based in Vietnam, the role of Partner Manager is to build, manage and develop business across key partners, EdTech companies, and e-commerce platforms.

You'll be encouraged to:

  • Generate new partnerships opportunities through new business development and lead generation.
  • Analyse the success of joint go-to –market projects and campaigns crafted to generate leads and revenue.
  • Act as single point of contact for communications between partner organisations and the cross-functional partner team.

Job Description

In this role, you will:

  • Guide a Reseller’s High-Level Strategy
  • Uncover Partner’s Growth Goals
  • Set up new partners and maintain relationships with existing ones
  • Provide sales training and coaching to new and existing partners
  • Provide product training and support to new and existing partners
  • Deliver updates and changes to the reseller’s programme
  • Help partners complete marketing campaigns
  • Build an eco-system

Qualifications

For this role, you must have:

  • Preferably a minimum of 3 years’ experience working as a partner manager in strong sales environment in Education
  • Experience of partner management
  • Excellent interpersonal, communication skills
  • Strong negotiation skills
  • Proven experience in building a pipeline of partners
  • Excellent time management and organisation skills
  • Proficient digital literacy / knowledgeable in MS Word, Excel, and PowerPoint
  • International market knowledge and selling to international markets
  • Proficiency in English and required territory language - oral and written

Additional Information

At Renaissance our mission is: “To accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide.”

Many of us choose to work at Renaissance because we are driven by this mission. Inherent in a mission that strives to serve “all children and adults” who represent “all ability levels...and backgrounds,” is the need to recognize the importance of Diversity, Equity, and Inclusion (DEI) in our culture, in our work, and in our products.

All your information will be kept confidential according to EEO guidelines

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Recare is hiring a Remote Partner Manager REHA (m/w/d)

RECARE ist eines der führenden digitalen Startups in der deutschen Gesundheitsbranche und hat es sich zur Aufgabe gemacht, das Gesundheitswesen mit einer Plattform für digitale Versorgungskoordination neu zu denken.

Binnen kürzester Zeit konnte Recare mehr als 570 Akut- und Rehakliniken sowie über 14.600 weiteren Leistungserbringern auf seiner digitalen Plattform versammeln.

Renommierte Kliniken und Klinikgruppen wie Vivantes, die Sana Kliniken AG, die München Klinik, die Medizinische Hochschule Hannover oder das Universitätsklinikum Essen gehören zu dem Kundenkreis Recares und nutzen die innovative Recare-Plattform.

Die Plattform ermöglicht die effiziente Suche nach Versorgungsplätzen in den Bereichen Pflegeüberleitung, Krankenhausverlegung, Anschlussheilbehandlung sowie die dazugehörige Organisation von Krankenbeförderung und Hilfsmitteln. Basierend auf einem digitalen Patientenprofil werden verschiedene Leistungserbringer kontaktiert und Versorgungsoptionen für ein geplantes Versorgungsdatum gesammelt. Der primäre Anwendungsfall ist dabei das Krankenhausentlassmanagement - also wenn ein Patient nach einem stationären Krankenhausaufenthalt eine Nachversorgung benötigt.

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+30d

Manager, People Business Partner

ZscalerSan Jose, CA, Remote
Master’s Degreec++

Zscaler is hiring a Remote Manager, People Business Partner

Company Description

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,500 companies and 100 Million threats detected a day.

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems.  We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.  

Senior People and Culture Business Partner - Technology and G&A 

Reporting to the Director, AMS People and Culture, you will partner with Zscaler’s India teams to develop and implement strategic People and Culture best practices aligned to business growth.

This is a key role that will provide strategic thought leadership on People related decisions to senior leadership levels in as well as handle the day to day details and transactions.

Job Description

  • Operate as a trusted adviser to senior leaders in our Engineering and G&A teams in the Americas on all people related issues
  • Work with Leaders to conduct new hire assessments, talent review and succession planning initiatives
  • Drive the annual Merit and Stock refresh programs to focus strategically on key employee retention and rewards
  • Deliver initiatives designed to improve Leadership and Employee performance, productivity and satisfaction
  • Partner with Learning Development teams to create programs to suit the specific needs the technical teams
  • Work directly with employees and managers to achieve timely resolution of P&C related questions and concerns
  • Proactively advise leaders in employee life-cycle areas such as hiring, promotions, performance management and terminations
  • Ensure efficiency and scalability of P&C practices to enable business activities without undue bureaucracy
  • Metrics driven business consultation to influence and coach leadership on people and leadership trends
  • Advise and provide resolution to our managers on potential employee related legal issues 
  • Assist in employee communication and engagement initiatives

Qualifications

  • Min 7 years Significant and relevant People and Culture (HR) experience supporting Technical and G&A teams, including a track record of providing consultation to Senior Leadership on strategic initiatives. 
  • Knowledge and experience with global businesses practices and able to integrate programs into a global, scalable framework.
  • Requires significant experience as a hands-on, HR Business Partner in a complex, high volume, high growth environment; with prior experience supporting technology teams.  
  • Demonstrated understanding of metrics, drivers and compensation plans and scorecards.  
  • Bachelor’s degree in human resources, Organizational Development or related field required, with Master’s degree a plus. 
  • Demonstrated track record of driving improvements in organizational effectiveness; ability to apply and adapt practices to business needs.  
  • Ability to establish and maintain effective relationships with senior management and employees; ability to present facts and recommendations in a clear and concise manner with strong written, verbal and presentation skills.  
  • Excellent analytical and problem-solving abilities with proficiency in Microsoft and G-Suite applications. 

Additional Information

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team. 

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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+30d

Partner Engagement Manager (PEM) - IBM Sterling - 100% Remote

CoEnterprise, LLC45 W 36th St, New York, NY 10018, USA, Remote
B2BoracleDesignapi

CoEnterprise, LLC is hiring a Remote Partner Engagement Manager (PEM) - IBM Sterling - 100% Remote

Company Description

CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Data & Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.

Job Description

The Technical Integration Consultant collaborates closely with Project Managers, Solution Architects, and other consultants to ensure timely and accurate delivery of our projects. The right candidate is a highly motivated analytical thinker solver with strong soft skills and is capable of learning multiple technology disciplines and concepts.

 

Key Activities

An Integration Consultant should have a minimum of 2-4 years’ experience with IBM B2B Integrator / Sterling File Gateway suite of products including:

IBM B2B Integrator / Sterling File Gateway maintenance and administration

  • Able to create SFG Partners (used for creating internal Partners)
  • Check for successful file routing/ troubleshoot routing issues
  • Access a partners Mailbox to make files available for download

PEM Experience

  • Inviting/Registering Partners
  • Rolling out PEM Campaigns
  • Fixing PEM Activities that are in an error state
  • Understanding of PEM Repository and PEM Custom Code Lists

Additionally, the following is also required:

FTPS Experience (WSFTP Pro Software experience a plus)

  • Specifically troubleshooting connection issues

REST API Client Experience (Insomnia)

  • Able to provision PEM objects from API Client
  • Able to use API Client to get PEM Object Provisioning Status

Qualifications

The right candidate should must be familiar with following technologies and concepts:

  • Server operating systems (Linux/Unix, Windows),
  • Virtualized servers and hosted server architectures.
  • Cloud (IBM/Amazon/Azure/GCP) based deployment architecture
  • Software Development Life Cycle (SDLC), including requirements gathering, solution design, building technical artifacts, system testing, deployment, and support.
  • Industry-standard communication protocols (e.g., AS2, SFTP, HTTP/S, FTP/S)
  • Security standards (PGP/GPG, SSL certificates, SSH)
  • Relationship database management systems (e.g., MSSQL, Oracle, DB2)
  • LDAP and integrated authentication
  • System and port architecture
  • Electronic Data Interchange (EDI) standards (e.g., X12, EDIFACT)
  • Managed File Transfer (MFT)
  • Enterprise Application Integration (EAI)

Technical Integration Consultant Responsibilities:

  • Working with clients and solution architects to document business needs and to translate those requirements into the technology application stack/solution to-be delivered.
  • Collaborating with Project Managers to define project timelines and tasks, with associated dependencies and priorities.
  • Delegating tasks to team members and being accountable for their completion.
  • Creating, maintaining, and reporting on tasks and due dates, and proactively communicating concerns or recommendations.
  • Serving as a key contributor to their assigned project(s) and a mentor to junior members of the team.
  • Defining, estimating, building, and testing solution artifacts.
  • Creating and maintaining client deliverables (e.g., design specifications, architecture diagrams, installation guides, status updates).
  • Providing accurate and proactive time and expense entry and reporting.
  • Proactively pitching in and offering support across the organization where needed.
  • Seeking and identifying opportunities to improve the organization.

EDUCATION CERTIFICATIONS

  • Bachelor’s degree - Business or Technology or equivalent experience

Additional Information

At CoEnterprise, we believe diversity drives innovation. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our business.  In recruiting for our team, we welcome the unique contributions that you can bring. We value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.

We are an AA/EOE employer.

Position is US based remote.

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+30d

Senior Strategic Partner Manager (Channels), (Remote, Australia)

ShopifySydney NSW, Australia, Remote
8 years of experience

Shopify is hiring a Remote Senior Strategic Partner Manager (Channels), (Remote, Australia)

Company Description

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

At Shopify we believe in making commerce simple for entrepreneurs and enterprise brands. We give merchants the scalability, reliability and flexibility they need to build their businesses and create economic independence. Shopify helps power commerce experiences for over 1 million companies like Culture Kings, Youfoodz, HiSmile, Decjuba, JB Hi-Fi, and many more. We are in hyper-growth, building the tools and experiences for today’s leading brands and creating a level playing field for entrepreneurs who are just getting started. 
 

Job Description

The Shopify Channels Partner Manager will be leading Strategic Partnerships for ANZ and responsible for building a strategy that works alongside our global and local strategic partners. Good examples of these partners include Google, Facebook, Tiktok, Spotify and more. For Shopify to do this effectively, this role will focus on identifying and prioritising key partnerships, negotiating commercial agreements, building a strategy and joint go to market message, taking this joint message to a specific segment, learning and repeating where needed. 

You will be required to engage multiple internal stakeholders to support these partnerships including Marketing, Sales, Support, Ecosystem and more. You will also be required to manage external stakeholders across the organisations we choose to partner with.

In terms of outcomes, to make commerce better for everyone, we want commerce to be accessible for everyone, from entrepreneurs just getting started to large brands who are investing in creating new digital experiences. We are looking for this role to drive new merchants to Shopify, help our existing merchants succeed, help increase our brand presence, and drive local strategic partnerships through authentic relationships that position Shopify as the voice on commerce. 

Real talk: This is a new team so there’ll be a lot of scope to write the role and learn as you go. Being a member of a fast-moving team doing cutting edge work in a hyper growth environment is not always easy. That said, being pushed to the top of your game with smart, dedicated and highly-engaged colleagues and partners is incredibly fulfilling and a great catalyst for personal growth.

You'll be working on things like:

  • Managing relationships with strategic partners and building long term high quality relationships with their regional/local teams.
  • Creating and executing programs with partners.
  • Researching key market players with overlapping audiences to Shopify across Australia and New Zealand for prospective partners.
  • Be able to understand and communicate the competitive strengths and opportunity size of proposals and determine which Partnerships to invest in.
  • Creating a joint value proposition for each partner and identifying the right program elements relevant to their particular audience
  • Managing a pipeline of partnership opportunities and working alongside the local Business Development team and Global Partnerships team to vet opportunities.
  • Work with marketing, legal, finance, leadership, and product teams across the organisation to identify workflow required to launch a mutually beneficial program.
  • Propose potential programs by discovering and exploring opportunities with existing partners.
     

Qualifications

  • 6-8 years of experience in the fields of Partnerships, Marketing, Strategy or equivalent industries.
  • Experience in driving partnership strategies that drive acquisition and a strong understanding of the ANZ corporate landscape.
  • The ability to understand the commercial intricacies of our partner’s businesses as they drive their respective KPIs.
  • Strong internal stakeholder management skills and understanding of the varying teams across the global Shopify organisation. 
  • You excel at managing a portfolio of sponsorship and/or strategic partnerships, establishing and growing mutually beneficial business relationships.
  • You have successfully originated and executed growth-centric deals with large, complex organisations.
  • Strong prioritisation abilities managing a complex and ever-evolving body of work.
  • Experience effectively representing corporate brand values, building and advancing the reputation of the organisation and its customers.
  • The ability to thrive in chaos, resolve ambiguity, and think quickly on your feet.
  • Can work well as part of a team and as an individual contributor.
  • Experience using data and analytics to measure the impact of your work.
  • Experience working in the tech space or another high-paced industry - it's important to understand our platform and the products we deliver.
  • A “get shit done” attitude.
  • Bonus: Experience working with channel and/or strategic partners will be highly regarded.
     

Additional Information

This posting will close Tuesday 09 November 2021

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialised people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

​​​​​​Please take a look at our Sustainability Reportsto learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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+30d

BPO Partner Manager Lead

SquareSan Francisco, CA, USA, Remote
Ability to travelmobile

Square is hiring a Remote BPO Partner Manager Lead

Company Description

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

As Square Seller Customer Success continues to grow, we are looking for a passionate team member for our BPO Vendor Management organization, who can successfully and effectively manage the day-to-day operation and relationship with vendors at a global scale. 

We are looking for someone who understands call center metrics (Key Performance Indicators) and has extensive work experience with CSAT/NPS as the primary performance metric driving results and improving frontline advocate performance, across voice and non-voice channels.

We need someone who feels comfortable working with raw data and conducting DSAT analysis, while articulating meaningful conversations on business requirements with internal stakeholders to identify performance gaps and opportunities to ultimately define and implement action plans.

Qualifications

  • Responsible for overseeing the day-to-day performance of outsourced operations for Seller - Customer Success, ensuring overall quality levels are being delivered.
  • Regularly visit vendor sites for relationship building, performance reviews and to assess overall program health; from employee experience to processes and best-practices.  
  • Responsible for analyzing data with vendors to drive changes if needed, improving operational processes, identifying opportunities to increase efficiencies to reduce costs.
  • Build and maintain strong relationships with internal and external stakeholders to properly manage expectations on performance, business requirements and overall service delivery, holding vendors accountable for overall performance execution. 
  • Understand reporting needs and request appropriate data analysis on metrics performance for internal stakeholders and Seller - Customer Success leadership.
  • Serve as the primary point of contact for issues related to overall vendor performance and quality to effectively resolve escalations and provide solutions to vendors. 
  • Identify opportunities for processes and best-practices adoption, develop and adjust SOPs to align with Seller - Customer Success globalization plans and strategy.
  • Orchestrate efforts from internal and outsourced teams to conduct and engage in meaningful conversations during weekly, monthly and quarterly business reviews. 
  • Establish and solidify business plans and roadmaps as it pertains to recruiting, hiring, training and product knowledge management (vendor management governance) 
  • Set vendors up for success by advocating for them when needed and ensuring their feedback is heard and prioritized to drive procedure and tooling improvements
  • 4+ years of work experience managing BPO operations as client and/or vendor. 
  • Excellent communication and influencing skills; proven experience of influencing other teams/groups where their support is critical to success.
  • An amazing team player, understanding cultural barriers and bridging business gaps. 
  • Solid Project Management experience and ability to oversee multiple projects at once.
  • Strong analytics and reporting background, with the ability to build scorecards/dashboards independently.
  • An ability to identify upstream blockers, prioritize solutions and communicate effectively.
  • Ability to travel both domestically and internationally (20% of the year)

Additional Information

  • In-depth expertise in contact center forecasting, scheduling and capacity planning.
  • Previous experience launching and implementing new outsourced operations, ideally in a global - offshore location
  • Previous work experience developing and implementing process redesigns transitioning from current-state to future-state on a global delivery model.
  • Experience in negotiating complex contracts, preferably with global BPOs and proven track record in outsourcing benchmarking and market analyses.
  • Good understanding of Looker and Google Suite (sheets) for reporting.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Square is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Square, Inc. (NYSE: SQ) builds tools to empower businesses and individuals to participate in the economy. Sellers use Square to reach buyers online and in person, manage their business, and access financing. Individuals use Cash App to spend, send, store, and invest money. And TIDAL is a global music and entertainment platform that expands Square's purpose of economic empowerment to artists. Square, Inc. has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK.

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Palo Alto Networks is hiring a Remote Manager / Senior Manager, Communications (Partner/Ecosystems)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: 

Being the cybersecurity partner of choice, protecting our digital way of life. 

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. 

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

 

Job Description

Your Career

As Palo Alto Networks builds a partner ecosystem of security innovators and experts, and a world-class partner organization, we're looking for a Manager / Senior Manager of Partner/Ecosystems Communications to join our Global Communications team.      

This role requires a combination of communications and go-to-market expertise. The ideal candidate is looking for a career opportunity where they can make an impact; isn’t afraid to roll up their sleeves to get the job done; thrives on accountability; and is passionate about helping partners succeed.  

You will be comfortable working with a company in agile growth and have many ideas of your own to grow and improve communications to employees, media and partners alike.  

Your Impact

This leader is responsible for working globally and cross functionally to strengthen partner messaging and communications for our ecosystems organization. This includes maximizing awareness and adoption of key partner programs, training, tools and initiatives. As part of the Global Communications team, you’ll work closely with ecosystems organization to develop and implement strategies to drive awareness, preference and mindshare among partners. A key partner to executives, you’ll help leaders communicate within a global organization to keep employees engaged and informed. 

  • Work with executives to develop the overall partner ecosystem story/messaging, including driving global and cross-functional alignment

  • Determine key messages and content and the right channels to deliver them; including messaging platform, keynotes, webinars, newsletters, documents and web pages

  • Implement a partner PR and communications strategy to keep the partners informed of news and changes through media outreach, news releases, blog posts, newsletters and videos

  • Drive the partner PR program, including  partner messaging and story development, partner announcements and ongoing engagement with channel and tech media. Adapt and be agile to the needs of the environment

  • Drive all decisions back to the centralized strategy, keeping things clear and organized. 

  • Assist with internal communications to connect and inform the ecosystems organization. 

 

Qualifications

Your Experience 

  • 8+ years of hands-on public relations and/or communications experience, including partner communications experience. 

  • Experience developing a comprehensive executive communications strategy in a global organization

  • Possess solid understanding of channel/go-to-market strategy

  • Proven partner communications skills, including the ability to simplify a complex message/story

  • Excellent presentation, written and verbal skills (writing samples required), including experience generating first-rate communications to tight deadlines

  • Highly organized and self-motivated, with project management and time management skills 

  • Strong team player and creative thinker; ability to influence without authority, build strong executive relationships to gain input and buy-in for design and implementation of changes

LOCATION: San Francisco bay area preferred, will also consider remote.

Additional Information

The Team 

As part of the Global Communications team, working in collaboration with the Global Ecosystems Team, you will help Palo Alto Networks deliver on its mission to be the cybersecurity partner of choice. This person will understand the work and priorities of the Global Ecosystems Team and establish an ongoing communications strategy for all aspects. An excellent writer and communicator with experience across both communications and go-to-market programs, you’ll be as comfortable with long term strategic planning as you are with addressing urgent issues to deadlines. You’ll be a trusted partner to key constituents, including ecosystems, corporate development and go to market leaders, and regional partners. 

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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+30d

Partner Manager - Global System Integrator

TRICENTISAtlanta, GA, USA, Remote
agileBachelor's degree

TRICENTIS is hiring a Remote Partner Manager - Global System Integrator

Company Description

With the industry’s #1 Continuous Testing platform, Tricentis is recognized for reinventing software testing for DevOps. Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation. The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk.

Tricentis is the only vendor to achieve “leader” status in all three top analyst reports (i.e., the “Triple Crown”). This honor is based on our technical leadership, innovation, and a Global 2000 customer base of 1500+ companies, including global enterprises such as Allianz, Cisco, Dolby, Fiserv, HSBC, Office Depot, Samsung, Starbucks, Vodafone, Whole Foods, and WorldPay. Customers rely on Tricentis to achieve and sustain test automation rates of over 90 percent—increasing risk coverage while accelerating testing to keep pace with Agile and DevOps.

Tricentis has a global presence in Austria, Australia, Belgium, Denmark, Germany, India, Netherlands, Singapore, Switzerland, Poland, the UK and United States.

Job Description

  • Responsible for managing Large GSI partnerships in North America
  • Evangelize Tricentis solutions within the Enterprise Applications ecosystem and generate net new revenues within their existing and targeted client base. 
  • Identification of new opportunities – sync with end user sales rep & partners to qualify, develop and close opportunities across North America
  • Developing, implementing, and running successful outreach and partner driven sales programs
  • Leading and optimizing sell-to, sell-with and sell-through co-sales strategies
  • Create extensive partner networks at both the field and executive levels
  • Accountability for sourcing partner leads and working with the North American field team to drive increased software bookings through strategic partners
  • Maintain an accurate pipeline of all opportunities within CRM

Qualifications

  • Achieve and Exceed quota
  • Minimum 3-5 years of relevant strategic partner or channels experience
  • Experience working with Global System Integrators, any experience working with TCS or ATOS directly is a big plus (but not required)
  • Proven success in developing and managing strategic partnerships
  • Background in software, SaaS, ERPs, DevOps, and Application Implementations/Migration Services
  • Experience in testing and test automation is a plus 
  • Ability to create and cultivate relationships with strategic decision makers
  • Strong executive presence including communication and presentation skills and a high degree of comfort with large and small audiences
  • Self-motivated, resourceful, creative, adaptable, unquestionable ethics and integrity and a readiness to take calculated risk
  • Inclusive and collaborative - driving teamwork and cross-team alignment
  • Bachelor's degree required

Additional Information

We offer:

  • Market conform salary + success-oriented bonus
  • Favorable working atmosphere in a rapidly expanding company
  • Personal and professional development
  • corporate travel insurance (CTI)
  • Variety of career opportunities and a wide range of tasks
  • permanent, full-time employment

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.

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BlueVoyant is hiring a Remote Technology Partner Marketing Manager – Splunk

Technology Partner Marketing Manager – Splunk
 
Function:    Marketing
Region:      Global
Scope:       All services
 
Locations: Remote, USA

Position Overview

We’re seeking a passionate and driven Technology Partner Marketing Managerto join BlueVoyant’s revenue team!

We owe our success to great people skilled at what they do and care about protecting big and small businesses from today's evolving cybersecurity threats. We're expanding our marketing team to raise awareness of our brand to solidify our positioning in the market. To help us achieve and maintain this status, we are looking for a creative, collaborative, and data-oriented Technology Partner Marketing Manager to lead our joint go-to-market initiatives with Splunk.

As the Technology Partner Marketing Manager, you will be responsible for driving market growth, revenue targets, joint partner marketing planning, and execution with a particular partner or set of partners. You will promote BlueVoyant's professional and managed services with and through the technology partner(s). In addition, you will own the partner marketing relationship to plan and execute growth strategies to deliver on goals and KPIs supporting brand development, higher-margin focus, and customer base expansion in key target markets.

Your ability to translate partner and BlueVoyant's solutions into compelling customer messaging for marketing initiatives will have a measurable impact on BlueVoyant, our partners, and our clients. Therefore, you must possess true grit to lead cross-functional teams throughout the organization.

Key Responsibilities

●    Develop the global and NORAM partner marketing plans for named strategic technology and channel partners, and own the execution
●    Drive revenue and brand awareness through established partner marketing channels and/or new channels
●    Create content (collateral, presentations, emails, landing pages) to support go-to-market strategy, as well as support campaigns and communications to educate and activate partner stakeholders and sales representatives
●    Lead the design and execution of strategic and tactical plans to support global, national, regional channel sales and recruitment targets
●    Prepare and present regular partnership marketing status updates for leaders and stakeholders.
●    Collaborate on regional and global partnership initiatives, including events, digital programs, AR/PR activities, training, etc.
●    Support project teams to coordinate and align on strategy and execution (Vendors, Sales, Marketing, Product Management, Services, Sales Enablement)
●    Implement Salesforce to execute and measure campaigns, manage opportunities, and generate reports for executives.
●    Define, implement, and report weekly to Senior Management on KPIs/metrics
●    Prepare and manage a global and regional budget for the Splunk partnership
●    Help to ensure timely claiming and payment of receivables

Qualifications:

●    BA or BS in Business, Marketing, or a related degree, (MS or MBA preferred)
●    4+ years of relevant work experience in partner marketing, marketing, demand generation in high-technology and/or cybersecurity companies
●    4+ years of experience designing and executing joint marketing plans with strategic and technology partners with a global footprint
●    4+ years of experience building global partner marketing strategies and programs
●    Willingness to work across multiple departments and collaborate to achieve top-line revenue results
●    Excel at cross-functional teamwork, creative thinking, and problem-solving
●    Motivated self-starter who thrives on working in complex and global environments of a rapidly evolving business
●    Analytical tendencies with a natural curiosity to measure, test, learn and iterate to get the best results possible
●    Superb project management skills and the ability to effectively manage both short term and long term, strategic projects and deliver on time
●    Outstanding verbal and written communication skills, including storytelling, speeches, and presentations.
●    Results-driven with a consistent record of delivering on company growth through partner management strategies

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.

All employees must be authorized to work in the United States. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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Implementation Partner Manager

SmartRecruiters5 Bush St, San Francisco, CA 94104, USA, Remote

SmartRecruiters is hiring a Remote Implementation Partner Manager

Company Description

SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Job Description

We’re looking for a solution-oriented Partner Manager who thrives on developing strong relationships between customers, partners and internal teams. The Partner Manager will collaborate with cross functional department leads to drive overall professional services strategy with our services partners. 

As the Partner Manager, you will be responsible for the successful enablement and growth of existing and new strategic partners to implement SmartRecruiters.  This includes coordinating ongoing enablement activities in the areas of implementation and hiring success to ensure our partners are enabled to support our customers.  The Partner Manager is also responsible for overseeing strategic implementation projects, providing guidance to the consultants and acting as the escalation point for the customer. 

You will:

  • Support resourcing efforts, collaborating with our internal team leads and the partner leads
  • Coordinate with sales, legal and finance to fulfill engagements through our partners
  • Develop deep and lasting relationships with our partners' services delivery teams 
  • Coach and mentor our partners to become effective in the services delivery of SmartRecruiters
  • Collaborate with partners to co-deliver services to our customers, acting as the main escalation point to resolve conflict
  • Collaborate on development of a world-class enablement program for our SI partners
  • Develop content for and deliver customer admin and recruiter certification trainings
  • Develop and maintain training documentation and collateral 
  • Track towards defined billable utilization rates 
  • Be a self-starter and be motivated to support the build out of an incredible SI Partner Program

Qualifications

As a Partner Manager, we expect that you will have a hybrid of sales, software, account management, training and consulting experience to enable our partners, track against KPIs, and support customer requirements. 

  • 8+ years experience in a customer facing project management or account management role on enterprise engagements 
  • Demonstrated ability to lead large enablement sessions
  • Previous experience managing SI Partner relationships and providing oversight on projects
  • Experience engaging with Talent Acquisition functions either as a vendor or as a practitioner
  • Ability to understand and manage customer and partner needs and expectations as well as providing strategic leadership for a multi-disciplinary team. 
  • Proven ability to work creatively and analytically in a problem-solving environment.  
  • Strong empathy for customers AND passion for revenue and growth
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills 

Additional Information

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Palo Alto Networks is hiring a Remote Senior Partner Success Manager

Company Description

Our Mission 
 
At Palo Alto Networks® everything starts and ends with our mission:
 
Being the cybersecurity partner of choice, protecting our digital way of life.
 
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Overview: 

The Senior Partner Success Manager (SPSM) manages a portfolio of key Palo Alto Networks Partners’ post-sales support and services relationship and experience to ensure Palo Alto Networks is enabling Managed Services Partners (MSP) and their end customers' success with Palo Alto Networks products and services. This role may provide supervision to one or more Partner Success Managers. As the primary point of contact and post-sales support and services relationship owner for key partners, the Sr.PSM understands the partner’s business strategy, forecast, services capabilities across deployed Palo Alto Networks products  and works to assure overall quality of delivery for managed services associated with Palo Alto Networks products.

Qualifications

Key Activities:

  • Serves as the Palo Alto Networks central point of contact with a managed services Partner for services delivery requirements across Palo Alto Networks product lines 

  • Works with the sales team during the pre-sales phase to asses partner capabilities with identified Palo Alto Networks products in order to assist the sales team with identifying the correct Services and Support products for attachment to the developing deal

  • Ensures Palo Alto Networks tracking of the partner business / engagement is handled in the right IT system correctly (Deal Submission, Proper SKU, Discount levels, Ticket management system, Certification tracker, License Management, Deal Registration, Partner’s Access to Portal, Customer Service Portal for license management, etc.) Resolves issues as required.

  • Responsible for acceleration of partner’s service creation and end customer deployment of Palo Alto Networks solutions in order to reduce time to revenue (TTR) from end customer to partner and from partner to Palo Alto Networks and Reduce to Palo Alto Product Adoption by Partner (TTA)

  • Develops a deep understanding of the partners managed services business, services portfolio, key stakeholders, customer base 

  • Measures Time to Revenue, Time to Adoption and constantly works to reduce cycle time assuring high partner engagement with Palo Alto Networks products and services

  • Works routinely with the Partner and the Palo Alto Networks sales account team to forecast expected partner sale of Palo Alto Network products to their end customers

  • Works with Global Customer Services (GCS) support and services management to develop partner sales forecasts into demand models to allow GCS support and service organization to forecast and satisfy future anticipated resource demands

  • Monitors Partner compliance with agreed staff training and certification requirements on relevant Palo Alto Networks products

  • Monitors the managed service provider quality of service and support in its use of Palo Alto Networks products in their managed services

  • Provides Palo Alto Networks oversight to assure that the partner provides quality delivery of services associated with Palo Alto Network products

  • Advises on how best to leverage Palo Alto Network internal investments in partner managed services engagements, coordinating resources and the enablement of assets 

  • Conducts roadmap and release reviews and high level feature and release planning to enable Partners to prepare for future product releases into their service environment 

  • Facilitates regular operational meetings / service reviews to review service delivery and discuss any issues impacting the Partner’s service delivery of managed services built upon Palo Alto Networks products. Identifies, tracks and resolves systemic issues.

  • Provides periodic operational summaries (Voice of the Customer) to Palo Alto Networks product and support managers regarding the managed service provider challenges with products, support and services 

  • Provides periodic summaries (Voice of the Customer) to Palo Alto Networks product and support managers regarding product feature enhancements or requests.

  • Develops deeper relationship with Partner’s executives and and represents entire company to the Partner during QBR, QSR, QOR, etc from services and support side.

  • Tracks resolution of identified product issues, ensuring visibility across Palo Alto Networks teams and escalating resolution priority where needed 

  • Manages complex customer situations, coordinating the actions of the Account Team, Services Teams, Partners Resources and Engineering ensuring the Partner, their end customers and internal stakeholders have the information required to make decisions and to act in order to resolve customer issues quickly.

  • Coordinates and manages activity of Palo Alto engineering or other service staff assigned to the partner account to assure Palo Alto Networks fulfills its commitments to our partners.

  • Monitors and collaborates with other Partner Success Managers to look for common themes of deployment models, use cases, success stories, common escalation, common issues, common outages, common satisfaction measures and leverages to optimize and accelerate resolution. Develops lessons learned and provides to the Partner Success Team to proactively address issues that have occurred elsewhere before they become issues with other partners. 

Experience Required:

  • 10+ years of experience in account management, technical support and/or professional services within the high-tech industry with a BSEE/BSCS or equivalent degree.

  • 5+ years of client facing sales or services experience.

  • 5+ years of partner / channel management experience with a strong preference for post-sales experience with large Service Provider accounts

  • Project Management or service delivery qualifications such as PMP, PRINCE2, ITIL.

  • Ability to develop and maintain effective working relationships with channel leadership including Managers, Directors and Executives; as well as any other key partners or systems integrators engaged.

  • Ability to prioritize work within a demanding environment, consistently delivering results.

  • The ability to clearly articulate technical issues to both technical and non-technical audiences and to explain impact in business terms.

  • Knowledge of enterprise Security and associated environments used by enterprise customers.

Additional Information

Our Commitment 

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.  

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.  

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected]

All your information will be kept confidential according to EEO guidelines.

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