About the Role:

You would be joining our PM team working with a fast-growing and fast-moving engineering organization. Our product today manages millions of dollars of invoices and pays thousands of participants on both sides of the market. But, we have only scratched the surface in the space of products and experiences we could build, and we need your help.

We're looking for a Senior Product Manager that's excited to be a generalist in our rapidly growing Marketplace. You will not be building things with the hope that people need it, but rather filling the desperate needs of our users while innovating in ways they didn't even know they needed. You'll have to be adaptable, learn quickly, and have a deep interest in understanding our business, our users, and our product.

This role sits within our Product team. I’d read the following docs from our team prior to applying: the Product Team Standards, Product Team Recruiting, and Product Team Structure. These documents will give you a sense of how we think and what we value. We also have more links about team and company culture on our candidate website.

Beyond the basics, what will make you successful:

• Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
• Extreme Curiosity: you ask "why" 3-5 times in a row for the same problem and are excited to tap into your inner archaeologist -- digging and digging and not being satisfied until you truly understand the root cause.
• You've shipped features in a small PM team, love both the strategy and the details.

*After submitting your application, please check your spam folder periodically over the next few days for updates regarding your application. 

About the Role:

The Associate Product Manager – New Grad position is designed to grow undergraduates into product leaders. APMs at Clipboard Health move quickly, with high ownership and good judgment from day 1. Previous APMs have scaled operational processes, written new pricing algorithms from scratch, and built new products all on their own.On their own = they were given a problem → they wrote an excellent plan that solved the problem → they executed that plan with full ownership. 

Our APMs are generalists who work closely with our executive team. Instead of coming in with a toolkit and looking for problems it can solve (which often leads to incremental problem solving), they focus on the biggest problems and quickly devise new ways to solve them from first principles. Doing this from day 1 requires that our APMs are boundlessly curious and jump right into understanding our business, our users, and our product. We think that their curiosity and the ability to dive deep ultimately equips them to be excellent contributors and effective leaders.

Ownership is notgivento APMs once we think they are able to lead projects. APMs areexpectedto lead important projects from the get-go. Their plans and the quality of their execution are met with the same level of scrutiny as that of a Group Product Manager’s. We think that doing the work and getting feedback on it is one of the fastest (perhaps the fastest) ways to learn and grow, but it’s not the best path for everyone. We encourage you to think deeply about if that’s something you want.

I’d read the following docs from our team prior to applying: the Product Team Standards, Product Team Recruiting, and Product Team Structure. These documents will give you a sense of how we think and what we value. We also have more links about team and company culture on our candidate website.

In your first 30 days you’ll:

• Talk to customers, understand their problems, and surface issues we weren’t devoting enough attention to
• Ramp up on the business, the product, and how we work
• Design and run marketplace experiments to validate hypotheses
• Write weekly write-ups and other documentation to keep others abreast of your work

In your first 90 days you’ll:

• Own an important problem on your own
• Write a plan (you may have to write several drafts) that proposes a solution to the problem
• Broadcast the plan to relevant stakeholders, get their feedback, and adjust it
• Execute on the plan and report findings to the executive team

You can’t be successful here if you:

• Don’t enjoy writing. We write a lot, and we hold our writing to a high standard. If you aren’t comfortable being scrutinized on not only the content but the clarity of your writing week over week, our culture won’t be a good fit for you.
• Want to know what to do. In your role as an APM, you’ll regularly be given tasks that are seemingly ambiguous. You will have to use your judgment to bring clarity to it. You may even propose that the task isn’t something we should focus on today. That’s okay too.
• Don’t like working with data or math. As a marketplace company, we have a highly quantitative culture. Our language is steeped in numbers.
• Don’t enjoy talking to customers. We talk to our customers day in and day out. Our customer conversations are an integral part of how we make decisions.
• Don’t want an intellectual challenge. The problems we face are novel and challenging, and we expect people to solve them quickly. If you aren’t looking for an intellectual challenge in your role, this won’t be a good fit.

Benefits:

• Competitive compensation
• Unlimited vacation
• 100% remote with tri-annual offsites

We just launched our third product, Vendor Management, which helps our customers wrap their hands around the hundreds of SaaS contracts that they manage and find ways to cut overspending. We’ve seen strong adoption in this product and want to double down on the investment and accelerate growth, and we’re hiring a dedicated Product Manager to lead the team. You’ll work closely with the co-founders and first PM, and help the whole company grow in the right direction!

✨ Your Role

• Product Development: Own and manage product development from concept, to design, beta testing, deployment and support for new features and products in our market.
• Customer Adoption: Work directly with customers to help them define and achieve success, and with our CS team to scale those wins across the customer base.
• User Research: Be the brain behind our data from sales conversations, qualitative discovery process, customer feedback and product usage.
• Team Leadership. Motivate and engage the engineering and design teams. Celebrate wins, question the status quo, and enable the team to do their best work to align the efforts of the team with the mission and vision of Lumos.
• Product Strategy: Distill the Lumos vision & strategy into a compelling roadmap, prioritizing features and ensuring that the next milestone contains the most relevant items to customers, users, and Lumos.

????Pay Range

$140,000 - $170,000.  Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers.

The Role: Senior Product Manager

Job Summary

We are looking for a dynamic, organized, and proactive individual to join our team. 

As a Product Manager, your primary responsibility will be to analyze and understand our customer needs to help shape the product roadmap, identify innovation opportunities, and provide overall product leadership. 

What You’ll Do:

• Collaborate with schools and families as well as internal teams to understand problems, pose solutions, facilitate discussions, and determine priorities 
• Conduct user research to gain a deep understanding of our customer’s day-to-day experience with our telehealth platform 
• Target user pain points, both articulated and non-articulated 
• Collaborate with cross-functional teams to develop a robust long-term product strategy
• Demonstrate genuine empathy and advocacy for customers 
• Work closely with Engineering and Customer Success to ensure high-quality products and industry leading user experience
• Help develop and improve Hazel’s design processes
• Maintain intelligence on existing telehealth products and industry trends
• Effectively prioritize and deliver on multiple projects simultaneously 
• Design and analyze metrics to assess success
• Translate customer experience and product strategy into high-level requirements and user stories
• Maintain a product roadmap and scope activities based on business and customer impact

Job Skills and Qualifications

• Passion for our mission
• Bachelor's degree
• 5+ years in related Product Management experience
• Solid technical background with understanding and/or hands-on experience in software development or web technologies
• Demonstrated experience providing product leadership in a start-up environment
• Skilled in gathering and interpreting user experiences so that product changes and updates reflect real needs
• Excellent communication, negotiation, and problem-solving skills
• Exceptional people skills with the ability to build trust and camaraderie with a diverse user base 
• Ability to travel, as needed 
• Healthcare experience a plus

Total compensation for this role is market competitive, with a base salary range of $165,000 to $197,500, management bonus, a 401k match, healthcare coverage, paid-time off, and a broad range of other benefits and perks. Peruse our benefits at Hazel Health Benefits.

Our Hiring Process:

At Hazel, we value your time and aim to run a hiring process that takes no more than 4 weeks, involving interview activities customized for each role and requisite skill set. We understand that interviewing for a new job can be a big change and the Hazel Recruitment Team is excited to guide you through this process.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.