Job Description

• You will be an integral member in the design, analysis, development and deployment efforts in projects to solve complex business problems.
• You will develop detailed test strategy and test plans for various features at the functional and system level.
• You will collaborate with Developers, Program Managers, and Devops Engineers in an agile development environment and support them to ensure the QA process in the team
• You will write, execute and document manual and automated software tests
• You will perform API, System- and Processtests
• You will design and analyze test cases and ensure schedules and commitments are met
• You will document found issues in Bug Tracking Tools

Qualifications

• Experience on analyzing test logs; create test reports, coordinate with stakeholders.
• Experience in test planning, test design, test strategy, and test execution.
• Strong coding skills in languages such as C, C++, Java or scripting languages such as Python, Golang as example
• Experience on API level testing – Solid Knowledge of the API functioning both via manual and automation.
• Experience on API automation using tools like Rest Assured, Karate, Postman etc.
• Good database knowledge.

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Job Description

● Performance and reliability of the company's online platforms;
● Availability management, latency, efficiency, change management,
monitoring, emergency response, and capacity planning;
● Troubleshooting issues via proactive and reactive monitoring and alerts using
observability tooling and logging service requests Enhancing the tech
stack/configurations of existing services to improve site performance and
reduce issues;
● Recording data and managing issues with a view to participation in reviews
and blameless post-mortems;
● Exploring and delivering on opportunities to implement automation and
scripting of services, environments and toolsets;
● Promoting transparent agile processes - gathering data and reporting
progress;
● Collaborating closely with the technology teams, stakeholders and wider
teams to achieve our ambitious goals, explaining complex technical details to
non-technical stakeholders;
● Gaining exposure to our technical teams, working closely with software
development, QA, support, IT operations;

Qualifications

● At least 4 years experience as a DevOps;
● Worked with AWS supporting a production micro services environment - AWS
services: ECC, ECS, Elastic, RDS, S3, SQS, EC2 (ECR), CloudFront, Virtual Private
Cloud, CloudWatch etc.
● In depth, hands-on experience with Linux;
● Strong experience with Docker;
● Build and maintain CI/CD pipelines (GitLab and Jenkins);
● Strong Nginx setup and configuration;
● MySQL experience (Amazon RDS);
● Search/Cache platforms (one of: ElasticSearch(we are currently using), Solr,
memcached, Redis);
● Cloudflare experience is required, including its use for DNS, CDN, WAF, and
DDoS protection to enhance security and performance of web applications;
● Observability/APM Platforms (CloudWatch, Better Uptime, etc);
● Bash shell scripting;
● Infrastructure as Code (Terraform & Pulumi – both of them are being used);
● Experience of infrastructure automation tooling (e.g. Puppet);
● PHP / Java / Go Lang (currently using for automated pipelines) / Perl /
Python;
● Working within an Agile environment using both Kanban and Scrum
(preferably using Jira);

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Job Description

As a Support Analyst at Authenticx, you will be responsible for the following: 

Technical Support:

• Respond to customer inquiries and assist in troubleshooting and resolving challenges 
• Develop an understanding of Authenticx software and an awareness of its features 
• Work from a queue of new requests to provide troubleshooting for clients 
• Utilize sound judgement for identifying issues and adheres to established escalation process 
• Communicate with users with confidence, accuracy, and friendliness 
• Track all calls and emails by client using a ticketing system 
• Assist with platform administrative tasks such as setting up new clients, configuring access, building reports, and sharing your product knowledge with others. 

Quality Assurance:

• Review new product release notes and perform QA testing according to test script 
• Perform platform wide regression testing 
• Identify, reproduce, document, and determine impact of any bugs identified 
• Provide detailed product feedback surrounding new features or enhancements 

Success in this position will be measured by: 

• Positive customer feedback from your external and internal customers 
• Timeliness of completing work tasks and assignments 
• Accuracy and quality of work 
• Ability to maintain subject matter expertise as it relates to the Authenticx platform 

Qualifications

You are internally motivated and want to be part of something that is bigger than yourself.  You thrive on working with people and know that trust is at the heart of building positive and productive relationships. You have experience successfully demonstrating your attention to detail, you are known for being organized, and you have a passion to assist people.   

Past clients and colleagues might describe you as: 

• Detail-Oriented—you are curious and passionate to understand root causes that lie within data and systems
• Friendly and personable—you have good written and verbal communication skills  
• Precise—you are extremely meticulous and strive to know the reasons that we do things the way we do 
• Responsive—you respond to internal and external needs with a sense of urgency and demonstrate excellent judgment with prioritizing tasks 
• A Critical Thinker—Develop a healthy skepticism toward any information presented as fact 

As our ideal Support Analyst, you will also possess the following qualifications:

• College degree in Computer Science or related field preferred
• 2+ years of full-time professional experience providing technical support for software applications
• Knowledgeable of software QA best practices, identifying/documenting bugs and fixes, regression testing, etc.
• Experience supporting internal and external customers in a B2B environment preferred
• Strong written and verbal communication skills
• Familiarity with the basics of MS Excel
• Comfortable working in a virtual environment and over web-based teleconferencing 

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Job Description

The Senior Associate, Local & Audio Investment is responsible for the end-to-end building and activation of digital audio buys for assigned client(s). You will report to the Associate Director, Digital Investment.

RESPONSIBILITIES:

Media Buying and Execution

• Build and activate digital audio campaigns
• Issue RFPs to network audio vendors
• Research network submissions in our software
• Evaluate and negotiate vendor submissions
• Complete upfront and scatter negotiations that meet client KPIs and guidelines
• Strategically negotiate added value and integrations
• Monitor delivery and optimize campaigns applicable to account(s)
• Complete post templates to send to vendors

• Compile and check post reporting from vendors and deliver to Senior Manager
• Negotiate and track delivery of compensatory weight for under delivery

Client and Internal Relationships

• Work with Senior Managers and Directors to deliver buys and presentations to both internal colleagues as well as client(s)
• Assist in maintaining client budgets
• Partner with management team to develop marketplace CPPs and CPMs
• Collaborate with Senior Managers to create marketplace updates
• Work with internal teammates and external vendors to resolve any discrepancies between ordered and billed schedule in prisma in a timely manner
• Manage email communication with external client vendors answering basic questions about timeline, QA, etc.

• Recognize potential issues and problems, know when to bring to someone your senior’s attention with a proposed solution
• Work with Senior Managers to create marketplace updates and presentations for final recommendations
• Stays up to date with market research (industry periodicals, email newsletters, websites)
• Work closely with internal planning team(s) in developing client strategy

• Assist with client presentation decks
• Help train and mentor associates

Qualifications

• 1+ year experience in the digital audio marketplace

• Setting up, activating, and trafficking digital audio campaigns
• Experience with measuring KPIs such as zip, geotargeting, etc.
• experience working with DV360, DCM, prisma, and either Google or Amazon DSP (experience in both is a plus!)

• Ability to manage email communications including, but not limited to relaying schedules/ timelines, answering questions, and QA with clients, vendors, and internal teams
• Ability to negotiate added value and integrations
• Ability to pull reporting onto excel and develop initial insights to pass along to senior members of the team

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Job Description

We are currently looking for an IT Systems Analyst to join our growing HR Technology team! In this role, you will report directly to the IT Manager of HR Technology. You will perform a variety of duties to support the business HR systems and process improvements, including software setup, user training and user support. You will work as a liaison among stakeholders to elicit, analyze and validate requirements for changes to business processes and systems.

Come help us build the best and fastest fiber-optic network in America!

As an IT Systems Analyst, your duties and responsibilities will include:

• Proactively collaborate with project sponsors to determine project scope and clearly identify project stakeholders
• Work independently with stakeholders and project team to prioritize collected requirements
• Lead and manage requirements gathering and analysis activities to include facilitating meetings, providing agendas, recaps, and notes
• Partner with stakeholders, developers, and QA analysts to make sure all understand the business requirements
• Develop detailed requirements, process documentation, and solution design approaches that satisfy business needs for enterprise application initiatives
• Identify and assist in resolving issues, questions, and scope/requirements gaps quickly and effectively to enable delivery, testing, rollout, and support of applications
• Manage and track the status of requirements throughout the project lifecycle
• Partner with the PMs to ensure accurate estimates and milestones for requirements gathering
• Communicate changes, enhancements, and modifications to the business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Participate in production incident troubleshooting
• Perform initial validation, support unit testing, and facilitate UAT as needed
• Assist in driving initiatives forward from the requirements to implementation

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 5+ years of experience as an IT Systems Analyst
• 2+ years of experience executing Scrum with development teams
• System integration experience highly preferred
• Led BA on complex projects for workflow-driven applications and translate them into more detailed user stories, use cases, and other functional requirements documents such as process flows, screen mock-ups and gap analysis
• Excellent written and oral communication skills and ability to interface and negotiate with business leadership and technical resources
• Strong analytical and follow-up skills with ability to identify and resolve problems
• Experience working in a SDLC process driven organization
• Experience working with Success Factors and /or SAP HANA
• Self-motivated and able to work well with minimal supervision or in a team environment; consult with team members and management as needed

BONUS POINTS FOR:

• Experience as a Systems Analyst or Subject Matter Expert in HR or T/A systems
• Hands on experience in implementing and/or supporting SuccessFactors HR modules (Core HR, Payroll, Recruiting, Compensation, Performance Management)

#LI-SS1

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Job Description

Turnitin is seeking a highly detail-oriented Professional Services Associate. This person will report to the Sr. Manager, Customer Enablement. The Professional Services Associate will be proficient processing data entry tasks within ExamSoft tools, and assisting with customer onboarding data entry and organization. This role is based in North America and requires working North America hours.

Key Responsibilities and Outputs:

• Partner closely with the Customer Enablement Team to complete data entry deliverables and tasks aligning with project timelines and objectives.
• Import and create Partner Content within licensure portal(s) to ensure accuracy and completeness.
• Perform quality assurance (QA) and testing on all Partner-provided content to uphold data integrity standards.
• Safeguard sensitive data and information during all phases of data entry and content management.

Qualifications

Essential:

• Experience working with text documents in various formats; Word, Excel, PDF, Rich Text 
• Prior experience in a data entry role
• Result Oriented, with demonstrated knowledge and strong track record of delivering results in a high performance, continuous improvement environment through process optimization and facilitation
• Demonstrated experience with problem-solving and critical thinking

Desirable:

• Prior experience in a SaaS company 
• Analytical mindset, a strong affinity for process optimization and data-based performance improvement
• Proficient at data analysis

Personal Attributes:

• Collaborative, work well with cross functional teams, inspiring teamwork, and participation
• Commitment to quality and detail-oriented
• Continuously strive for improved efficiency and effectiveness
• Comfortable with ambiguity and change
• Drive to problem-solve skills and drive to get the job done

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Job Description

This full-time position reports to the Senior QA Manager and has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from home. It is required for teleworkers to reside in the metropolitan Mexico City area, as we will require attendance for occasional in-person events. To ensure sufficient overlap with functional and cross-functional team members globally, some flexibility with this role's regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.

What you’ll do:

• Design, develop, and maintain automated test scripts using standard automation tools and frameworks
• Ability to develop scripts using Java/JavaScript/ Python
• Collaborate with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline
• Automation test planning and strategy
• Work with the Test architect to design and implement the Automation framework
• Collaborate with cross-functional teams, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software
• Communicate test progress, results, and potential risks to project stakeholders
• Investigate and debug test failures, providing detailed reports and collaborating with the development team to resolve issues promptly
• Participate in agile ceremonies like scrum meetings, sprint planning, and project retrospectives and provides feedback
• Attends production or live deployments and monitors deployment status after sanity testing
• Experience using and sharing knowledge of Agile team collaboration and requirements management tools (Jira, Confluence)
• Implements best practices for test automation and shares it with the team
• Execute E2E test scenarios manually

What you bring to the table:

• Must be fluent in English, both written and verbal
• Bachelor’s degree in computer science, Engineering, or a related field
• Minimum 5 years of experience as a test automation engineer or in a similar role
• Experience with test automation tools and frameworks such as Selenium, PlayWright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have eCommerce retail experience
• Adaptability in a fast-paced and changing environment
• Solid understanding of software testing principles, methodologies, and best practices
• Familiarity with CI/CD concepts and tools
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Experience in performance testing and security testing
• Accustomed to Agile Development

Location and Travel:At Balsam Brands, we believe that time spent together, in-person, collaborating and building relationships is important. To be considered for this role, candidates must live within the metropolitan Mexico City area in order to attend team meetings, offsites, or learning and development opportunities. Please only apply if you are able to live and work full-time within the metropolitan Mexico City area.

Notes: This is a full-time (40 hours/week), indefinite position with benefits. Candidates must be Mexican nationals to be eligible for this position; this screening question will be asked during the application process. Velocity Global is the Employer of Record for Balsam Brands' Mexico City location, and you will be employed and provided benefits under their payroll. Balsam Brands has partnered with Velocity Global to act as your Employer of Record to ensure your employment will comply with all local laws and regulations and you will receive an exceptional employment experience.

• Check out our flagship brand, Balsam Hill: www.balsamhill.com
• Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023 
• LinkedIn: http://www.linkedin.com/company/balsam-brands/
• Glassdoor: https://bit.ly/balsambrands-glassdoor

Benefits Offered:

• Competitive compensation; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
• Career development and growth opportunities; access to online learning solutions and annual stipend for continuous learning
• Fully remote work and flexible schedule
• Collaborate in a multicultural environment; learn and share best practices around the globe
• Government mandated benefits (IMSS, INFONAVIT, SAR, 50% vacation premium)
• Healthcare coverage provided for the employee and dependents
• Life insurance provided for the employee
• Monthly grocery coupons
• Monthly non-taxable amount for the electricity and internet services 
• 20 days Christmas bonus
• Paid Time Off: Official Mexican holidays and 12 vacation days (increases with years of service), plus additional wellness days available at start of employment 

Qualifications

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Job Description

As a Regulatory Compliance Analyst at Balsam, you'll lead our charge in upholding data privacy regulations and delving into requests. as well as staying updated on regulatory changes. You'll conduct comprehensive research, ensuring our compliance initiatives are robust. Your role is pivotal in safeguarding our data integrity and security through monitoring, QA, and guiding our compliance strategies. Your insights will shape our approach, significantly impacting our regulatory compliance efforts.

What you'll be doing:

Data Privacy Requests

• Manages and coordinates the processing of each data subject request to ensure its resolution and closure within the required deadlines.
• Processes requests internally and externally by coordinating with the appropriate functional team process owners and vendors via email, Slack, or Zoom calls as necessary.
• Sends timely updates and responses to data subject rights requesters for any possible timeline extension of request processing.
• Maintains the data privacy request tracker, vendor list, and reports such as request volume status, closure rate, issues, and challenges.
• Recommends processing improvements based on gathered information through actual request processing and document sourcing activities.

Data Privacy Laws Monitoring and Field Research Assistance

• Assists in providing regular updates to the legal and regulatory team with the latest news with respect to the development and enforcement of the data privacy and security laws in the EU, US, AU, and other jurisdictions relevant to the company and its businesses.
• Assists in regularly monitoring the current practices in the industry, including but not limited to the use of cookies (e.g., banners and consent), tracking technologies, data subject request processing, etc

Technical Coordination Assistance

• Serves as the data privacy team’s technical coordinator to the technology, data insights, and operations teams.
• Conducts quality checks on the company’s systems and processes involved in data privacy request processing to ensure compliance with data privacy laws, in consultation with the relevant internal system owners (e.g., data retention in various database platforms after data anonymization/pseudonymization)
• Reviews and audits existing internal and vendor processes and technologies to help mitigate data privacy vulnerabilities and prevent potential future privacy risks.
• Assists in investigating data breaches and incidents and works closely with the Senior Compliance Manager in drafting internal and external data privacy breach/incident reports.

What we’re looking for:

• College graduate of any course.
• Excellent verbal and written English communication skills, including the ability to send comprehensive, coherent, and accurate responses to requesters and instructions to internal and external contacts. Collaborative, friendly, balanced, and inclusive when communicating with cross-functional teams.
• Any related experience to at least three of the following, with a preference for (1) and (2):
  1. U.S. and European privacy laws and data subject request processing
  2. Customer communication through email
  3. Project Management and Documentations Tools (e.g., JIRA, Confluence)
  4. Cross-functional coordination
• Strong attention to detail and high level of accuracy with the ability to thoroughly understand which type of data subject right the customer is requesting to exercise.
• Comfortable in working through a task via electronic means (e.g., email, chat, and task management applications).
• Ability to open, track, manage, and move to complete customer cases.
• Advanced computer skills: using MS Word, MS Excel, Managing emails, Slack, etc.
• Able to present information in forms, tables, and spreadsheets.
• Displays a learner’s attitude (e.g., asks questions, gives feedback, clarifies potential issues, etc.).
• Good time management skills (e.g., ability to prioritize).
• Ability to have phone/web conferencing calls in the early morning or evening with team members in U.S. as necessary.

Nice to have:

• Knowledge of database query and any programming language.
• Experience in fraud analysis.
• Intermediate to advanced presentation skills using MS PowerPoint.
• Knows how to create infographic materials in Canva or other similar tools.
• Advanced research skills.

Location: The Regulatory Compliance Analystposition is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.

Qualifications

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