Hi, we're Oscar. We're hiring an Associate Product Operations Manager to join our Product team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
The Product Operations team unlocks Oscar’s ability to ship more products faster and better, which is critical to Oscar’s overall mission to use technology and design to refactor healthcare. The primary function of Product Operations is to execute and continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated.
Oscar’s work in tech spans several areas: building innovative consumer experiences, technology and infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, optimizing internal operations and processes, and lots more.
In this role, you will work in our Payments Infrastructure domain. Payments Infrastructure builds tools and applications to facilitate Oscar clients and internal teams' execution of payments. You will work closely with Product, client teams, finance and payment vendors to to build highly stable, performant, and scalable systems which allow our clients to self-serve payments processes.
As an Associate Product Operations Manager, you will work in partnership with a team of Product Managers, Engineers, Data Scientists and/or Designers to ship products more efficiently, serving as a critical partner to Oscar’s mission to use technology and design to refactor healthcare. You will serve as an expert within a specific domain and own operational processes and work with leaders and stakeholders to identify opportunities for operational improvements within your domain.
You will report to a Senior Manager, Product Operations.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office ( in Hudson Square), our Tempe office (off the 101 at University Ave), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $98,400 - $129,150 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.
Responsibilities
Build and maintain effective relationships with Product Management, Design, Engineering, Data Science and other stakeholders to deliver on department programs and objectives.
Understand key development and/or planning processes to assist in the design of best practices, policies, automated procedures and technical standards to improve efficiency and quality.
Implement process changes on a prioritized basis.
Partner with management and/or aligned stakeholders (Product Manager, Data Scientist and/or Engineer) to analyze data and workflows to determine opportunities for process improvement.
Create and maintain documentation to make processes sustainable and scalable.
Apply project management strategies to ensure tasks are completed timely and risks/delays are surfaced proactively to manager and stakeholders.
Execute on product delivery processes within scrum teams and administer key tech-wide tools and processes as needed based on business demands, and in accordance with business direction.
Product delivery processes may include: facilitating internal communications around project status, feature launches and dependencies, working with stakeholders in Product Management & Engineering to specify test and acceptance criteria for manual QA testing, including documenting test plans & scenarios and owning bug/issue triage and resolution, and ensure that bugs are escalated and triaged appropriately.
Administering key tech-wide tools and processes may include: facilitating internal communications to solicit feedback, socialize solutions and gain buy-in before implementing changes, owning tool administration related to aligned domain, including recurring maintenance activities, issue triage and resolution and roll out process changes to impacted stakeholders, including communications and trainings.
Compliance with all applicable laws and regulations.
Other duties as assigned.
Qualifications
1+ years of experience in project management, data, healthcare, strategy or consulting.
2+ years of that experience involves working directly with engineers and designers.
2+ years of experience with common project management tools such as Jira or Monday.com.
Bonus Points
4+ years of work experience in a cross-functional role in technology or operations, with an emphasis on designing and implementing process improvements.
- Experience with payments technology and/or fintech experience.
Experience synthesizing complex issues/scenarios for various non-technical stakeholders.
Experience working with healthcare and/or insurance data, analytics and reporting.
Ability to digest and evaluate complex and large data sets.
Knowledge of how to develop dashboards and working with Looker or other business intelligence/data visualization tools.
1+ years of experience with SQL, R, and/or Python.
Ability to query, manipulate and analyze data and relational data models demonstrated by 2+ projects leveraging SQL, R and/or Python.
- Experience managing relationships with third party vendors.
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.