Come join our Customer Experience team

Our Customer Experience team is committed to ensuring a premier, memorable interview experience for our customers. As the front line of external communication, you'll play a pivotal role in refining our core product by sharing valuable insights and feedback garnered from engaging with candidates and Interview Engineers online.

What you will do

As Lead Customer Experience Specialist, you will provide operational oversight on a global team, ensuring high-performance standards are consistently met. Collaborating closely with Customer Experience (CX) leadership, you'll provide hands-on training and guidance to your team, contribute to scaling processes, and drive operational efficiency enhancements through product and SOP improvements. Additionally, you'll monitor and report on CX performance and metrics to ensure the efficient and effective delivery of customer experience.

We are looking to hire this position out ofIndia. Standard working hours will be 4:00 pm IST to 12:30 am IST upon completion of successful onboarding and training. Between 2 to 4 additional days per month will require schedule flexibility to ensure overlap with internal meetings.

• Mentor, train, and lead a global team of Customer Experience Specialists, fostering a culture of excellence and continuous improvement to ensure a premier interview experience for our customers.
• Oversee shift schedules, ensuring adequate coverage and resource allocation to meet operational demands while optimizing team efficiency.
• Actively participate in on-call and day-to-day operations, providing hands-on support to address escalated issues and maintain service levels.
• Work with CX Leadership to develop and refine department Standard Operating Procedures (SOPs) to streamline processes, enhance productivity, and uphold quality standards in customer interactions.
• Monitor and manage queues, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), regularly evaluating performance metrics to drive operational excellence and inform strategic decision-making. 

The experience you will bring

• 2+ years of experience leading remote, global Customer Support teams
• Strong leadership and team management abilities, with a focus on fostering a collaborative and high-performance culture
• A history of building, optimizing, and executing SOPs ensuring consistency in service delivery
• Excellent analytical and problem-solving skills, with the ability to identify and resolve issues effectively
• Data-driven mindset, using data to deliver results and highlight initiatives to make improvements to existing process
• Familiarity with Google Suite, Zendesk, Slack, Slab, Deputy, Lessonly, or similar tools
• Excellent English communication skills, both written and verbal

Applicants, please note: submissions not 100% in English will not be considered.

Legal Employment Statement 

Karat is a U.S. company. In order to work with individuals outside of the United States, we partner with a Professional Employer Organization (PEO). If hired for this position, your legal employer will be the PEO. This means your payroll, benefits offered, time off, etc., will be offered and managed by them.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll team. In your role, you will be implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

What this job can offer you

• Serve as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
• Analyze customers’ payroll needs and provide appropriate recommendations.
• Direct and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity.
  • Configuration of Remote Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs.
  • Verify payroll and tax set up is compliant with country specific government regulations.
  • Coordination and communication of payroll Go-Live.
  • Handing over an accurate payroll to our Remote Global Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
• Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
• Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Help in the creation and maintenance of the process documentation.

What you bring

• 5+ years of Global Payroll Experience with Finland, Denmark and/or Norway.
• 3+ years of Global Payroll Customer Implementation experience, with Finland, Denmark and/or Norway payroll software.
• Excellent understanding of end-to-end payroll processes and HR.
• Work experience in regional / global payroll operations and statutory requirements.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced in handling multiple projects with multiple stakeholders.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Customer-Care oriented mind set.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• It's not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce.
• Not required but is considered a plus if you have working knowledge of Mepco/Accountor, Lessorlon or Visma payroll software.

Practicals

• You'll report to: Director of Global Payroll Experience
• Team: Global Payroll Experience - Global Payroll Implementations
• Location: Norway, Finland or Denmark
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equitypayalong with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $53,076 USD - $59,751 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with team members 
3. Interview with hiring members 
4. Prior employment verification check 

​​About the Role:

We are seeking a Coordinator, Digital Content (Contract) to join our Organic Content team. In this role, you will support us in building and growing our content library to increase brand awareness and engagement and build brand affinity. You will partner closely with SEO, Editorial, Organic Social, Engineering, Design, and Product teams to create and scale content for our YouTube channels. 

This position requires a keen understanding of YouTube's algorithm, video optimization techniques, and content management best practices. Successful candidates will enjoy rolling up their sleeves and are committed to delivering high-quality digital experiences that contribute to organizational success.

You Will:

• Maintain an organized weekly content calendar to schedule uploads effectively and ensure timely delivery of content.
• Manage weekly YouTube content uploads.
• Create compelling, educational, and SEO-optimized title and description copy for YouTube.
• Perform keyword research and optimize YouTube videos with keyword tags.
• Optimize existing content with links back to the site and relevant content.
• Manage video assets to prep for embeds in blog posts on the Hims and Hers websites.
• Optimize for YouTube with the creation of updated titles, description copy, keywords, and links to site.
• Partner with our Sr. Social Video Editor to create a strategy for cross-posting YouTube content to other social platforms (TikTok, Instagram Reels, etc.).
• Manage the YouTube community engagement and respond to comments on YouTube to drive on-platform engagement. 
• Interface with customer service teams and medical professionals to craft brand-appropriate responses to public comments. 
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
• Utilize YouTube Analytics to monitor basic channel performance, and key engagement metrics to provide high-level trends insights to Editorial and Social teams.
• Assist with the management of the content architecture and placement of content in the user experience.

You Are:

• Knowledgeable of YouTube Studio, with advanced proficiency in content creation, editing, and administration. Able to navigate content publishing interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack, and Monday.com to track progress, and collaborate with team members effectively. 
• Service-oriented. You work quickly and collaboratively on technical projects and provide an informed perspective on web best practices. 
• Motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

• 2+ years of video publishing and content management experience (YouTube Studio a must, preference for additional experience with Contentful)
• 2+ years of community moderation experience on YouTube and/or other social media platforms  
• Strong understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high-quality work
• Ability to work efficiently in a collaborative, fast-paced environment
• Experience with web user experience (UX) is a plus
• Experience creating organic content on Reddit (not required but a plus)

#LI-Remote

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people.

We thrive on innovation, feedback, and moving the needle forward. In order to disrupt an industry, we continue to employ passionate individuals who never settle for status quo.

That’s where you come in! 

As an IAM Administrator, you will be responsible for leading our enterprise-wide identity governance and access management program. The ideal candidate will drive the strategy, engineering, and implementation for the entire IAM lifecycle. The candidate will have opportunities to create processes for user authentication, SSO, application integration, access provisioning/deprovisioning, and other relevant IAM/PAM initiatives. Competitive candidates will have experience leading Okta and Google Workspace  IAM improvement and maintenance efforts. This is a key initiative for our Information Security program, and this role will afford opportunities to guide and shape the IAM program.

Under the direction of the CISO, the person in this role will demonstrate competence and thought leadership capability while contributing toward the success of our innovative technology initiatives.

What You’ll Do:

• Identify opportunities to innovate, extend, and enhance service delivery related to applications and suites such as Google Workspace, Azure Entra ID, and M365
• Perform the role of subject matter expert for complex issues related to Google Workspace, Azure Entre, Okta, LDAP, SSO, SAML
• Okta features - SSO, SKIM, OIG, OIE, PAM
• Ensure mainstream IdP, Directory services and User Access Management services comply with Kalderos policies, standards and operational guidelines
• Work with other organizational stakeholders to ensure the design and architecture of IdP and directory services can integrate well with external services
• Creation and maintenance of policies, procedures, and internal control documentation required for user provisioning and deprovisioning.

 What You’ll Bring:

• BS/BA in a technical field or equivalent practical experience
• 5+ years of experience in Identity and Access Management
• 5+ years of experience in mainstream directory services such as Azure Entra ID, Google Workspace, Okta, PingONE, AWS
• Experience managing Cloud SaaS identities and implementing secure SSO strategies
• Experience with Information Security frameworks and standards, such as NIST, SOC 2, ISO 2700, Zero Trust
• Experience in privileged access management (PAM)
• Experience in complete employee and customer lifecycle management
• Experience in a healthcare company with knowledge of existing and emerging federal and state requirements related to privacy and security of health information is a plus

Recommended Certifications:

• CIAM – Certified Identity Access Manager
• CAMS – Certified Access Management Specialist
• CISSP - Certified Information Systems Security Professional
• CompTIA Security+
• Google Workspace Certification
• Okta Professional Certification

Salary Range:$75,000 - $100,000 base + bonus

____________________________________________________________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Unlimited PTO with a 10 day minimum
• Opportunity for growth
• Continuing education stipend
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This role can be based remotely in the United States or hybrid in Chicago, IL.

Kalderos participates in E-Verify.

About the role:

The Senior Security Engineer - Enterprise Security is responsible for building, operating, and maintaining Samsara’s core security infrastructure. Reporting to the Manager of Enterprise Security, you will collaborate with a global team of engineers to build a world-class security engineering program utilizing modern principles across corporate and product infrastructure.

You take security seriously and strive to build low-friction solutions developed in close partnership with others. You are passionate about building automation and helping to drive insights around potentially malicious activity within production environments. You will use your familiarity with a diverse set of technologies and practices to build a leading program in our industry.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Contribute to the development, deployment, and management of Samsara’s enterprise security program, including endpoint detection and response, vulnerability management, device trust, and SaaS posture management.
• Be responsible for one or more key security systems or processes, working directly with stakeholders and vendors to ensure seamless integration and operation.
• Write documentation and runbooks around key enterprise security needs.
• Collaborate with Security Operations to provide subject matter expertise around security investigations and incident management.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Significant (4+ years) experience working in enterprise security in the technology sector with demonstrated impact and career progression
• Deep subject matter expertise within enterprise security, such as extensive experience managing endpoint security toolsets, device trust efforts, email security tooling, secure access service edge delivery, or SaaS posture and security
• Proven history of planning and delivering high-impact, complex projects with clarity and independence
• Willingness to collaborate and mentor more junior team members and cross-functional partners, including via documentation writing, code pairing, and other activities.

An ideal candidate also has:

• Experience building out security programs using modern SaaS platforms such as Zscaler, Crowdstrike, Wiz, Splunk, and other tools.
• Experience with securing common SaaS productivity tools such as Google Workspace, Slack, and Atlassian products in an enterprise environment.

This is Finance at Lattice

The FP&A team leads company-wide planning, forecasting, and reporting and strives to provide comprehensive decision support through strong understanding of the business, its needs, and strategy. The team builds strong partnerships and enables cross-functional dialogue and initiatives to connect insights across functions, measure performance, create accountability, and drive business growth.

Lattice is seeking a Senior FP&A Analyst to join the GTM Finance team in the FP&A organization. You will report to the Director of FP&A and support GTM and Finance leadership, delivering insights and providing recommendations for driving sustainable growth. You will serve as the liaison between FP&A, Accounting, and GTM operations to find ways to improve, automate, and scale models and processes while enhancing reporting and forecasting accuracy.

What You Will Do

• Support planning, forecasting, and reporting processes, including monthly and quarterly closes
• Manage and scale a variety of models related to capacity, attainment, and GTM metrics 
• Maintain and improve the overall sales commissions model, including  calculations and forecasting, while partnering closely with key stakeholders across Finance, Accounting, and GTM operations in plan design and quota setting
• Prepare monthly and quarterly reports to give more insights on commission expenses, headcount, and various KPIs
• Seek ways to improve existing processes, business partnerships, and systems

What You Will Do

• Bachelor’s Degree in Finance, Economics, or equivalent knowledge
• 3+ years of finance, public accounting, or comparable experience; familiarity with the software industry (and SaaS) a plus
• Expert in Excel and Google Sheets (can maintain complex spreadsheets); comfortable managing large datasets and driver-based models
• Familiarity with ERP and planning tools such as Netsuite, Adaptive Planning, Salesforce, CaptivateIQ, etc.

#LI-remote

The estimated annual cash salary for this role is $80,000 - $125,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

About Us

Kalderos delivers technology and data that solves the challenges facing the US healthcare system.  Our technology solutions simplify the complex coordination of drug discount programs, and we are steadfast in our commitment to redefining how the business of healthcare performs.  Ultimately we measure our success by empowering all of healthcare to spend more time focused on improving the lives of patients and less time working on the business.

We’re a high-growth, Series-B company looking to scale rapidly to meet market demand in 2024.

To learn more: https://www.kalderos.com/company/about

We’re looking for a Product Manager for our data platform team with experience in an early or growth stage startup. Our data asset is at the core of our business and your job would be to ensure that data is high quality, highly differentiated and usable for deriving actionable insights. You will lead efforts to harness data to communicate the value of our solutions to both customers and internal stakeholders. You will seek opportunities to further enhance our data products by researching other data sources, driving projects to make the data product more usable and collaborating to ensure the data pipeline produces a high quality data product at scale. 

What you’ll do  

• Become the subject matter expert in our data asset and feel accountable for both its quality and the value it delivers.
• Understand your users and customers: what they need, what they do not need, how they think - so you can guide your product team to build solutions that solve their challenges.
• Use data to quantify how both the business and your products are performing to enable you to make informed decisions using qualitative and quantitative methods.
• Work shoulder-to-shoulder with a team of designers and engineers on your product team, and coordinate when necessary with other product teams to deliver high-quality experiences to your customers.
• Be a resource for customers and internal users who need to understand why the data is behaving as it is and what the data is saying. 
• Facilitate discovery and delivery phases, knowing when to raise your hand to ask for help of other subject matter experts to ensure you are applying the right tools to solve the current problems you are addressing as a team.
• Proactively identify and resolve issues that impact the company’s ability to meet strategic, financial, and technical goals.

Who you are: 

• Problem solver: You have an ability to rapidly assimilate information on multiple issues being discussed, pull in the appropriate stakeholders, outline a resolution path to get to desired business outcomes
• Data driven: You love using data to tell stories and answer questions. You are not dissuaded by messy data and are able to create a methodical approach to clear the noise and find clarity. You are both curious about big picture problems but also detail oriented in the weeds. You are curious and look to other data sources to find more ways to add value.
• Collaborator. You are excited to join a fast growing and often chaotic startup. We the pressure mounts,  you enjoy finding ways to work with cross-functional colleagues to get things done. 

What you’ll need:

• 2+ years of Product Management experience (data analyst and product owner profiles will be considered) with progressively increasing responsibility, preferably in a healthcare domain
• Exceptional written and verbal communication skills, including the ability to distill complex concepts for a non-technical audience
• Exceptional project management skills, with superb attention to detail and an emphasis on structured problem-solving
• Experience working closely with a diverse set of cross-functional teams and subject matter experts with demonstrated ability to influence and lead without authority
• Strong command of data analysis tools beyond Excel (e.g. SQL, Tableau, Python, R, and/or others)
• Experience in the healthcare industry, such as working with payers, providers, or pharmaceutical manufacturers is ideal

Expected Salary Range: $100,000 - $120,000 base + bonus

____________________________________________________________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Continuing education reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. This position can be remote in the United States or hybrid in Chicago, IL or Boston, MA.

Kalderos participates in E-Verify.

As one of the early members of our Sales team, you will be critical in ensuring we get our category-defining product into every enterprise's hands! You will own our outbound sales engine and help build pipeline as we come out of stealth and make a splash in the market.

✨ Your Role

• Work closely with your Account Executive to identify key decision makers and prospects for Mid-Market & Enterprise accounts
• Flex creative muscles by creating distinct, value-based outreach plans
• Be collaborative and team-obsessed. If you find something that works well, then you’ll share your best practices to the wider sales team with the goal of making everyone better
• Create a stellar first impression to our prospects and customers by building meaningful relationships and explaining Lumos’ potential value-add for their business
• Respond to and qualify inbound inquiries for your Account Executive by identifying needs, challenges, and goals of our prospective customers
• Provide constructive feedback to Sales Managers and Sales Enablement on how to improve effectiveness and efficiency within the SDR role 

???? Pay Range

• $80,000 - $90,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your willingness to learn, to experiment and to collaborate - not your CV. Instead of focusing on what people need to have, we focus on what people need to do. We’re looking for someone with a high degree of resilience, enabling you to bounce back from setbacks and experiment to make impact. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

You are at the heart of our brand's storytelling and digital presence. You will have a huge impact in crafting and disseminating content that not only elevates our brand awareness but also actively engages our target audience. This role is tailor-made for you if you’re excited to challenge your skills in content creation, AI, SEO, digital marketing, and brand growth. You'll be collaborating closely with our marketing team to strategize and implement content initiatives that resonate with our audience and bolster our efforts.

Key Responsibilities:

• SEO Optimization: Ensure all content is finely tuned for search engine optimization, following our latest methodology in SEO innovation. Consistently discover and propose new, out-of-the-box approaches to leveraging SEO for growth.
• AI Growth Strategist: You’ll spearhead content growth initiatives by leveraging cutting-edge AI developments and strategies to increase the discoverability, engagement and reach of our content across various platforms.
• Strategic Collaborator: You’ll work hand-in-hand with the marketing team to devise and deploy content strategies that align with our brand's goals and objectives.
• Content Aficionado: You’ll constantly challenge the status quo and craft compelling, insightful, and engaging content for a variety of channels, including but not limited to blog posts, website copy, email newsletters, and social media posts, that captivate our audience.
• Insights and Trends Mogul: Dive deep into research to unearth insights and trends that align with our audience and company vision to keep our content fresh and relevant.
• Storytelling Copywriter: Write clear, concise, and informative copy with a personality that mirrors our brand voice and makes a mark on our target audience, driving engagement and action.

Attributes that would make us swoon:

• B2B SaaS experience preferred.
• A passionate content creator with a knack for storytelling and a keen eye for detail.
• Proven experience in content creation, digital marketing, or a related field.
• Experience leveraging AI for content growth, a passion for keeping up on the latest AI developments in content.
• A solid understanding of SEO principles and how to apply them to content strategies.
• Exceptional writing and editing skills, with the ability to craft content that resonates with a diverse audience.
• Strong research skills and the ability to stay ahead of industry trends.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• A team player with excellent communication skills, capable of collaborating effectively with various departments.

???? What We Value

We care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

Ready to shape the narrative for one of the fastest growing startups in Silicon Valley? You’ll play a pivotal role in spearheading our brand’s story as we step into our place as the industry’s go-to and soon-to-be household name.

Key Responsibilities:

• Strategic PR Maestro: You’ll be the architect of our brand image as we continue our meteoric rise in the IT industry. You’ll craft and execute PR strategies that will elevate us to new heights with expansive visibility and standing ovation public perception.
• Influencer Engagement: You’ll spearhead engagement with influencers in IT and Silicon Valley, tech evangelists, and thought leaders to position us as a trailblazer. Collaborating with industry luminaries is a critical aspect of the role, to amplify our impact and extend our reach.
• Start-Up Storyteller: You’ll develop compelling narratives that highlight our disruptive nature, attracting attention from selected media, influencers, and potential partners. The press releases, media kits, and other comms materials you’ll create will evangelize this narrative and key messaging.
• Media Relations: You’ll cultivate and maintain relationships with key media outlets, journalists, and influencers and proactively pitch stories and secure media coverage in relevant publications.
• Social Media Ghost Writing: You’ll craft compelling content on behalf of our executive team and strategically share it across various social media platforms.

Attributes that would make us swoon:

• Experience in PR, influencer engagement, preferable within the SaaS industry and startup environment.
• Strong relationships with media outlets, industry influencers.
• Familiarity with and an innate curiosity for industry trends and a proactive approach to staying informed.
• Exceptional storytelling skills and a knack for creating compelling narratives and strategically sharing on social media to boost visibility on the company and executive level.

???? What We Value

We care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????