About the role:

The Manager will oversee a team of Technical Account Managers (TAMs). This manager role is instrumental in ensuring our team delivers exceptional technical support and account management to our customers, driving customer success through technical expertise, strong business acumen, and effective partnerships. The Manager will be accountable for team metrics, fostering professional development, and maintaining alignment with Samsara's core values and operating principles.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Team Management: Provide guidance, coaching, and support to a team of Technical Account Managers. Oversee the delivery of high-quality technical account management, ensuring alignment with customer success's key value management framework.
• Performance and Metrics Accountability: Monitor and manage team performance against key metrics and objectives, implementing strategies to meet or exceed these targets.
• Professional Development: Actively engage in the professional growth of each team member through development plans, training, mentorship, and regular feedback, ensuring skills enhancement and career progression.
• Customer Success Advocacy: Ensure the team builds and maintains strong relationships with customers, understanding their technical and business needs to support and enhance their Samsara platform experience effectively.
• Customer Escalation Management: Acts as the primary point of contact for overseeing and resolving high-priority technical escalations, ensuring swift resolution and maintaining customer satisfaction for your team's assigned accounts by leveraging strong problem-solving skills and a deep understanding of Samsara’s products and services.
• Cross-Functional Collaboration: Partners close with internal teams, including sales, product, support and customer success, to address customer needs and feedback, driving continuous product and service improvement.
• Strategic Planning: Contribute to the strategic planning and scaling of the Technical Account Management team, identifying opportunities for process optimization, customer deliverable automation, and team growth.
• Cultural Ambassador: Champion and embody Samsara's operating principles, fostering a team environment that is inclusive, growth-oriented, customer-focused, and committed to long-term success.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor's degree in a technical, business, or related field; or equivalent work experience.
• Proven experience in technical account management, customer success, or a related field, with a minimum of 3 years in a people manager role with direct reports.
• Demonstrated ability to drive customer success and achieve technical account management goals in a fast-paced environment across enterprise customers. 
• Innovator and strong people management skills, with a focus on professional development and team building.
• Excellent written and verbal communication.
• Excels to use data to create new insights and drive action based on the task at hand. 
• Experience in handling highly visible escalations and working cross-functionally with the Product, Sales, and Customer Success teams to resolve.
• Ability to proactively identify risks and dependencies and put in place plans to mitigate them.
• Ability to travel occasionally to internal events and or customer sites and be available for some after-hours or weekend coverage as needed.

An ideal candidate also has:

• Business acumen with a focus on driving value-based outcomes.
• Conversational in Spanish.
• Demonstrated proficiency in IoT, APIs, SQL, and scripting languages. 
• Experience scaling a technical team and its services. 
• Ability to influence others, including those outside of the immediate team.

Nextiva is currently seeking bright and talented individuals for a Principal Engineer (Mobile) position to join our expanding development team.  As a Mobile Principal Engineer, you will lead the technical strategy, development, and launch of our new mobile application. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project.

Key Responsibilities:

• Lead the architecture, design, and development of a new mobile application, ensuring it meets our standards for quality, performance, and user experience.
• Consumer facing product that scales for millions of users with performance, security and quality.
• Collaborate with product managers, designers, and other engineers to define product vision, roadmaps, and technical strategies.
• Build Native and Hybrid mobile applications
• Use the latest technology and techniques to build distributed, scalable, and fault-tolerant software systems that power our business communication offerings
• Take a customer-focused approach in working with our product team to prioritize and deliver new features
• Advocate for and implement best practices in mobile development, including Agile methodologies, code reviews, continuous integration (CI), and test-driven development (TDD).
• Ensure the application's scalability, security, and maintainability, anticipating future growth and technological advancements.
• Mentor and guide a team of mobile developers, fostering an environment of innovation, collaboration, and continuous improvement.
• Stay abreast of the latest trends and technologies in mobile development, incorporating innovative features and capabilities into our product.
• Lead by example, contributing code and conducting code reviews, while also addressing complex technical and design challenges.

 Qualifications:

• 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases.
• Demonstrated experience with atleast two major product launches, showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome.
• Expertise in React Native and JavaScript, with in-depth knowledge of the mobile app development ecosystem for iOS and Android.
• Lead the design, development, and maintenance of mobile applications using React Native and considerable experience with either Swift or Kotlin/Java Native development background.
• Architect and implement complex features and functionalities, ensuring code quality and maintainability (Example: - MVVM, MVC etc)
• Strong knowledge in Android and iOS native code implementation for specific use cases.
• Strong understanding of RESTful APIs , asynchronous programming, and backend integration.
• Proficiency in mobile app architecture, design patterns, and best practices.
• Advanced knowledge of state management libraries such as Redux, MobX, or similar.
• Implement best practices for mobile app development, including performance optimization, security, and user experience.
• Demonstrated ability to think strategically about product development, with a focus on delivering high-quality, scalable solutions.
• Excellent leadership and communication skills, with the ability to inspire and mentor team members.
• A portfolio of released applications on the App Stores

 Preferred Experience:

• WebRTC, Voice/SIP and communications stack .
• Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion.
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs.
• Familiarity with UI/UX design principles and customer-centric development.
• Contributions to open-source projects or public GitHub repositories.

What We Offer:

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• A dynamic and inclusive work environment where your contributions directly impact the company's success.
• Opportunities for professional growth and development, including access to learning resources.
• A chance to work on cutting-edge projects with a talented and passionate team.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $130,000 - $202,560. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-XX   #LI-Remote

Nextiva is currently seeking bright and talented individuals for a Staff Engineer (Mobile) position to join our expanding development team. The Mobile Staff Engineer is a critical position within our engineering team, combining technical expertise with a hands-on approach to develop and enhance our mobile applications. This role demands a blend of coding excellence, architectural wisdom, and a passion for innovation. You will be instrumental in designing and implementing features that meet our high standards for quality, performance, and user engagement, contributing directly to the growth and scalability of our product offerings.

Key Responsibilities:

• Lead the development of mobile applications, ensuring they are robust, scalable, and aligned with our business goals.
• Design and implement new features and enhancements with an emphasis on clean, efficient, and maintainable code.
• Work closely with the product and design teams to define feature specifications and build the next generation of mobile solutions.
• Be a champion for quality by advocating for best practices in code reviews, testing, and continuous integration.
• Collaborate with cross-functional teams to solve complex problems and improve our development processes and methodologies.
• Consumer facing product that scales for millions of users with performance, security and quality.
• Collaborate with product managers, designers, and other engineers to define product vision, roadmaps, and technical strategies.
• Build Native and Hybrid mobile applications
• Stay abreast of the latest trends and technologies in mobile development, incorporating innovative features and capabilities into our product.
• Lead by example, contributing code and conducting code reviews, while also addressing complex technical and design challenges.

Qualifications:

• 6+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases.
• Expertise in React Native and JavaScript, with in-depth knowledge of the mobile app development ecosystem for iOS and Android.
• Lead the design, development, and maintenance of mobile applications using React Native and considerable experience with either Swift or Kotlin/Java Native development background.
• Architect and implement complex features and functionalities, ensuring code quality and maintainability (Example: - MVVM, MVC etc)
• Strong knowledge in Android and iOS native code implementation for specific use cases.
• Strong understanding of RESTful APIs , asynchronous programming, and backend integration.
• Proficiency in mobile app architecture, design patterns, and best practices.
• Advanced knowledge of state management libraries such as Redux, MobX, or similar.
• Implement best practices for mobile app development, including performance optimization, security, and user experience.
• Demonstrated ability to think strategically about product development, with a focus on delivering high-quality, scalable solutions.
• Excellent leadership and communication skills, with the ability to inspire and mentor team members.
• A portfolio of released applications on the App Stores

Preferred Experience:

• WebRTC, Voice/SIP and communications stack .
• Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion.
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs.
• Familiarity with UI/UX design principles and customer-centric development.
• Contributions to open-source projects or public GitHub repositories.

What We Offer:

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• A dynamic and inclusive work environment where your contributions directly impact the company's success.
• Opportunities for professional growth and development, including access to learning resources.
• A chance to work on cutting-edge projects with a talented and passionate team.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits: 

✅ Major Health insurance for you and for your legal partner and children under 25 years
✅ Vision and Dental covered
✅ Life Insurance – 24 times your monthly salary
✅ 30-day Christmas Bonus (Aguinaldo)
✅ 50% Vacation premium
✅ 12 days for vacations on your first-year anniversary
✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

#LI-XX   #LI-Remote

Nextiva is currently seeking bright and talented individuals for a Principal Engineer (Mobile) position to join our expanding development team.  As a Mobile Principal Engineer, you will lead the technical strategy, development, and launch of our new mobile application. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project.

Key Responsibilities:

• Lead the architecture, design, and development of a new mobile application, ensuring it meets our standards for quality, performance, and user experience.
• Consumer facing product that scales for millions of users with performance, security and quality.
• Collaborate with product managers, designers, and other engineers to define product vision, roadmaps, and technical strategies.
• Build Native and Hybrid mobile applications
• Use the latest technology and techniques to build distributed, scalable, and fault-tolerant software systems that power our business communication offerings
• Take a customer-focused approach in working with our product team to prioritize and deliver new features
• Advocate for and implement best practices in mobile development, including Agile methodologies, code reviews, continuous integration (CI), and test-driven development (TDD).
• Ensure the application's scalability, security, and maintainability, anticipating future growth and technological advancements.
• Mentor and guide a team of mobile developers, fostering an environment of innovation, collaboration, and continuous improvement.
• Stay abreast of the latest trends and technologies in mobile development, incorporating innovative features and capabilities into our product.
• Lead by example, contributing code and conducting code reviews, while also addressing complex technical and design challenges.

 Qualifications:

• 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases.
• Demonstrated experience with atleast two major product launches, showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome.
• Expertise in React Native and JavaScript, with in-depth knowledge of the mobile app development ecosystem for iOS and Android.
• Lead the design, development, and maintenance of mobile applications using React Native and considerable experience with either Swift or Kotlin/Java Native development background.
• Architect and implement complex features and functionalities, ensuring code quality and maintainability (Example: - MVVM, MVC etc)
• Strong knowledge in Android and iOS native code implementation for specific use cases.
• Strong understanding of RESTful APIs , asynchronous programming, and backend integration.
• Proficiency in mobile app architecture, design patterns, and best practices.
• Advanced knowledge of state management libraries such as Redux, MobX, or similar.
• Implement best practices for mobile app development, including performance optimization, security, and user experience.
• Demonstrated ability to think strategically about product development, with a focus on delivering high-quality, scalable solutions.
• Excellent leadership and communication skills, with the ability to inspire and mentor team members.
• A portfolio of released applications on the App Stores

 Preferred Experience:

• WebRTC, Voice/SIP and communications stack .
• Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion.
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs.
• Familiarity with UI/UX design principles and customer-centric development.
• Contributions to open-source projects or public GitHub repositories.

What We Offer:

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• A dynamic and inclusive work environment where your contributions directly impact the company's success.
• Opportunities for professional growth and development, including access to learning resources.
• A chance to work on cutting-edge projects with a talented and passionate team.

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Rewards & Benefits: 

✅ Major Health insurance for you and for your legal partner and children under 25 years
✅ Vision and Dental covered
✅ Life Insurance – 24 times your monthly salary
✅ 30-day Christmas Bonus (Aguinaldo)
✅ 50% Vacation premium
✅ 12 days for vacations on your first-year anniversary
✅ Newly hired full-time employees of Nextiva earn ten (10) personal days before their first anniversary
✅ After your first year you will be entitled to 5 personal days each year after each anniversary date additional to your vacation days
✅ Company matched Food Vouchers – You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month
✅ Company matched savings fund – 13% of your monthly salary capped to 1.3 times the annual value of the UMA
✅ $500 MXN monthly Telecommunications stipend for remote workers (non applicable for 100% on-site roles)

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

#LI-XX   #LI-Remote

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City. Employees within the New York Metropolitan area are expected to work from the NYC office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of this area are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC office increases productivity through more in-person collaboration where possible.

The Department: Crypto Core

The Role: Senior Software Engineer (Mobile)

As a Senior Mobile Engineer on the Crypto Core team you’ll be working with a cross-functional team of web, mobile, and backend engineers to build our mobile trading platform and features support the crypto wallet engineering team at Gemini. You’ll architect and solve complex problems that will directly influence the direction of the digital asset space. There’s a wide range of problems to solve at Gemini – from properly securing millions of dollars worth of customer funds, to developing innovative new blockchain products, to shaving microseconds off our API response times. We have a strong culture of code reviews, and a focus on security, with the end goal of writing and shipping high-quality code by getting things right the first time. We want to continue building the best product we can as we scale and grow our business. If you get excited about solving technical challenges that directly impact our customers, clients, and the rest of the Gemini team, we’d love to hear from you.

Responsibilities:

• Collaborate with product managers, designers, and other engineers to design and deliver high-quality products on iOS and Android
• Build efficient and reusable UI components and architect reliable, performant, and maintainable solutions
• Lead teams that continuously build, ship, learn, and iterate
• Drive technical innovation, processes, and best practices required to deliver best-in-class mobile applications
• Mentor and develop a high-performing team of engineers
• Independently scope and implement solutions for their project/team
• Expert in our processes, also helping to define them. Keeps tests up to date and conducts QA before releasing products with cross functional teams
• Write meaningful code reviews
• Handle open-ended problems & ambiguity well
• Make well-reasoned design decisions, identifying potential issues, trade offs, risks, and the appropriate level of abstraction
• Proficient in all relevant technical skills, and able to move quickly because of deep understanding of large portions of the codebase
• Lead and coach within their team where possible, trusted with team decisions
• Start to broaden impact. Considers effects of their work on other teams, as well as identifying and helping to resolve problems facing the team
• Contribute to the foundational good of their domain and engineering overall, defining patterns and examples, plus paying down tech debt
• Maintain awareness of industry trends and tools
• Debug expertly within their primary focus area

Minimum Qualifications:

• You have at least 4 years of experience building mobile applications, and at least 6 years of total software engineering experience
• You have at least 2 years experience using React Native to build cross-platform mobile applications
• You are comfortable working with JavaScript/Typescript, but also not afraid to jump into Swift or Kotlin as needed
• You have knowledge of mobile best practices and stay informed about innovations in the mobile industry
• You have a strong understanding of UX/UI concepts and a demonstrated record of design and product sensibility

Preferred Qualifications:

• Expertise in unit and integration testing
• Experience working with performance analysis tooling
• Experience working with Fastlane and/or build automation tooling
• Experience influencing product decisions with data
• Experience working autonomously with distributed teams
• Embrace big challenges as opportunities for growth
• Able to change direction quickly based on shifting company needs

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Annual Learning & Development stipend
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $152,000 - $190,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

#LI-AH1

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.

The Challenge to Solve

As the first party partner of choice for small business owners across the U.S., our users rely on us to provide them the tools and services they need to run their businesses efficiently and effectively if they are going to compete with and win against the big chains. 

The Role

The aim is to offer a full suite of best-in-class software products and services to our restaurant owners, that can manage their whole business and be a digital transformation engine that fuels their future growth. Here, you will work on a number of apps from our point-of-sale application Slice ‘Register’ (sliceregister.com), our Driver’s App through to our shop companion app. You’ll have the opportunity to work with Swift, Objective-C, Combine, SwiftUI, CoreData, Testing with Quick & Nimble, a simple to use custom built networking engine, all wrapped up in an MVVM-C architecture. These are more than just your average apps. If there’s anything on your native iOS wishlist to work on, we are confident you’ll get it in our team!

The Team

The Restaurant team is home to a group of world class engineers and engineering leaders from across the globe. They are a hugely collaborative team and partner daily with engineers from other squads, product, design and data analytics to execute on objectives and implement best practices while delivering for our amazing shop owners!

The Winning Recipe

We’re looking for creative, entrepreneurial engineers who are excited to build world-class products for small business counters. These are the core competencies this role calls for:

• 5+ years experience of building consumer facing mobile applications
• Extensive knowledge of Swift and/or Objective-C
• Able to clearly express opinions on product design, while respecting the thoughts and opinions of their peers
• Understand and participate in the full product development life-cycle
• Passion for learning the latest advances and tools being created and adopted by the iOS software community

The Extras

Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Access to medical, dental, and vision plans
• Flexible working hours
• Generous time off policies
• £200 per annum employee wellbeing allowance
• Market leading maternity and paternity schemes
• Discounts for local pizzerias (of course)

The Hiring Process

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date.

1. Application
2. 30 minute introductory meeting
3. 30 minute hiring manager meeting
4. Pairing Interview and Technical Interview
5. CTO meeting
6. Offer!

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

About the Role

We are looking for a Software Engineer II with experience in iOS and Android for our Mobile Platform team — in our San Francisco office or remotely. Our team owns the shared iOS component library, our build and deployment processes, other third-party SDK integrations, and our Android app. The work we do serves our clients by prioritizing accessibility, app performance, and a consistent user experience. We multiply the efforts of other iOS teams by maintaining a strong platform for other engineers, and continuously improving the developer experience in our app so that feature engineers can do better work, faster.

You will deliver solutions—not just features—by developing an understanding of how Stitch Fix works. We trust you to focus your time and efforts where they are needed most. Your commitment to applying technology to business challenges in clean & innovative ways will make you a trusted advisor to your partners and their teams. You will own projects and influence our direction.

You won’t do this alone. Your team will collaborate with business partners to define product requirements, plans, and deliverables. You will work with team members to take advantage of learning and growth opportunities in tech and product through real day-to-day work. You will impact the business in tangible, visible ways, and always have a seat at the table.

As part of our engineering team, you will work with product and technical stakeholders and other native mobile engineering team members to design, break down, implement and ship user-facing features for native mobile applications. You will help with technical decision making on the Mobile team, learning about the architecture of how we build major new mobile efforts at Stitch Fix as we broaden the impact of mobile across Stitch Fix. You will provide feedback to other engineers on their implementations and receive feedback on your own. You will drive business and client impact by focusing on short term goals and strategic milestones for the future. You will work with other engineers to grow their skills alongside your own, and collaborate with close stakeholders from other disciplines such as Product and Design. 

We cannot succeed without creative engineers. Your cross-functional team will propose and build solutions to move the state of the art of Stitch Fix mobile technology forward.

Our Tech Stack Includes... 

• Reactive Patterns
• Swift (latest)
• GraphQL
• Combine
• SwiftUI and UIKit
• Quick & Nimble
• Kotlin

Even if you already have experience with these tools, you'll have the chance to get even better with them. And if you don't already use these tools, we will help you learn and become effective with them.

You’re excited about this opportunity because...

• We work collaboratively as a distributed team—we are a primarily remote team and we use GitHub, Slack, and video conferencing extensively to collaborate.
• You will have the opportunity to participate in creating prototypes and exploring alternative designs—we value pull requests, one-pagers, and screencasts to develop rapid prototypes that demonstrate new features.
• Our workflow depends on testing and CI—we take testing and test automation seriously in order to build software we can rely on, and use CircleCI to bring it all together.
• We have a distributed, service-oriented architecture—we’re using tools like GraphQL, RabbitMQ, Kafka, ElasticSearch, and headless HTTP services to scale our team and software.

We use these tools and techniques to help us get the job done and we’re excited to share our expertise with new members of the team. You will have the opportunity to help us continue to adopt effective practices and technologies and explore their full potential.

We are excited about you because... 

• Have roughly 2 years of professional programming experience (and maybe more)
• Have worked in native iOS and Android apps, using Swift and Kotlin
• Are bright, kind, and motivated by challenge.

• Have excellent analytical skills as well as communication skills: both verbal and written. 

• Love to learn, and love helping your team members learn and grow.
• Take initiative and operate with accountability.
• Are motivated by solving problems and finding creative solutions that solve problems for our clients and other engineers on the team.
• Build high-quality solutions and are pragmatic about weighing project scope and value.
• Are flexible, dedicated to your craft, and curious.
• Have experience working remotely alongside a distributed software engineering team.
• Mighthave experience with MVVM app architecture.

• Mighthave experience with both UIKit and SwiftUI.
• Mighthave prior experience on a platform team, or doing mobile platform work.

You'll love working at Stitch Fix because we...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do.
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

About Stitch Fix

We're changing the industry and bringing personal styling to every body. We believe in a service and a workplace where you can show up as your best, most authentic self. The Stitch Fix experience is not merely curated—it’s truly personalized to each client we style. We are changing the way people find what they love. We’re disrupting the future of retail with the precision of data science by combining it with human instinct to find pieces that fit our client’s unique style. This novel juxtaposition attracts a highly diverse group of talented people who are both thinkers and doers. This results in a simple, yet powerful offering to our customers and a successful, growing business serving millions of men, women and kids throughout the US. We believe we are only scratching the surface and are looking for incredible people like you to help us boldly create our future. 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for an accomplished and experienced Senior Technical Support Engineer to join our Support team in India. As a Senior Technical Support Engineer, you will help provide excellent support to our enterprise-level customers, using your expertise in cloud technologies and troubleshooting skills

You will report to the Regional Support Manager

You will:

• Be a Subject Matter Expert (SME) in Open Platform, specialising in Java, JavaScript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring resolution within Service level agreements.
• Be the contact for customer issues, liaising between customers, Product Management, Engineering, and other teams.
• Be the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
• Collaborate with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Analyse recurring issues and contribute to the development of processes and requirements for better customer support solutions.
• Mentor and educate team members, empowering them to handle technical escalations.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Be comfortable with 24/7 shift work and on-call duties to address important customer issues.
• Work within the normal US business hours

You have:

• Minimum of 3 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position.
• Experience supporting enterprise-level customers with Fortune 500 organizations.
• Expertise in analysing, troubleshooting, and providing solutions for deep and complex technical issues.
• Knowledge of web technologies and protocols.
• Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support our platform end-to-end.
• Communicate with enterprise customers through chat, email, and phone, including managing technical bridges during important situations.
• Service orientation and collaborate across teams.
• Willingness to be on-call for high-severity issues.
• Strong ability to initiate new projects to improve processes and customer support.
• Experience with modern programming languages and supportive frameworks.
• Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
• Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.