Spectrum.Life supports 1,250+ companies in their health and wellness strategies. We support Employers, Universities and Insurers in looking after the mental health and wellbeing needs of over 1,000,000 users.

We are a healthcare company first. We focus on clinical efficacy and outcomes as our prime responsibility. We do this by providing or enabling best-in-class services, delivered by fully accredited, experienced professionals through our in-house built technology.

Our mission is to build a team to enhance and deliver our digital and onsite wellness to companies and employees around the world.

ROLE BRIEF

We are looking for an ambitious IT Systems Analyst for our ever-expanding team (Ireland-based, remote role) If you are hardworking and dedicated, then Spectrum.Life is a great place to grow your career. Apply today!

RESPONSIBILITIES:

• Responsible for the implementation and ongoing support of IT services and Systems.
• Assist with monitoring and maintaining the overall network infrastructure, Access management and IT Helpdesk Services.

• Maintenance and Support of IP Telephony Systems.
• Remote System & Events Monitoring.
• Daily Management and support of internal and client facing IT issues across the organization as they occur, utilizing our ticketing support system to track and manage tasks.
• Administration of multiple end-user applications and processes including Zendesk, EAPX, Explore, Chat, Deputy, Three, EE, Vodafone, IT Portal, PandaDoc, Formstack and Core.
• Develop, document, and implement policies and procedures for IT systems and associated data.

• Troubleshooting security and network problems.
• Providing hardware/software support by telephone, email, or via remote tools.
• Participating in the change management process.
• Daily administrative tasks, reporting, and communication with the relevant departments in the organization.
• Working closely with in-house and external service engineers on project tasks for clients and employees ensuring a timely response to technical issues.

• Identify systemic patterns that can be translated into system improvements or changes.

REQUIREMENTS: 

• A degree in Computer Science, IT, Systems Engineering, or related qualification.

• 2 years of work experience in an IT technical Support role.
• Experience with supporting laptops & mobile devices operating Microsoft Windows, Microsoft Office 365, Active Directory and SharePoint is essential.
• Knowledge and exposure of ticketing systems and a good understanding of customer facing behaviours and responsibilities.
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.

• Hands on experience and knowledge of Windows and MAC OS.
• Ability to liaise with developers and engineers to implement IT and Security best practices.

DESIRABLE: 

• ITIL, CISSP, CompTIA or similar certifications are desirable.
• Experience with Office 365 tenant migrations.

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE

• Full time permanent contract
• Salary: Dependent on experience.
• Location: Ireland (Remote)
• Extensive list of employee perks and benefits  https://app.box.com/s/pmk6x6kl6tzpz4czaf0o7v0f94z59msl