Technical Account Manager Remote Jobs

51 Results

+30d

Technical Service Account Manager - Netherlands

Palo Alto NetworksAmsterdam–Duivendrecht, Netherlands, Remote
Ability to travel

Palo Alto Networks is hiring a Remote Technical Service Account Manager - Netherlands

+30d

Technical Account Manager (West Coast - Remote)

SysdigRemote - US
5 years of experiencec++dockerkubernetes

Sysdig is hiring a Remote Technical Account Manager (West Coast - Remote)

Sysdig is the secure DevOps company, and we’re at the forefront of the container, Kubernetes, and cloud revolution. We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to confidently run cloud-native applications. Our consistent contributions to open source software projects reflect our commitment to the open cloud movement.

We value diversity and open dialog to spur ideas, working closely together to achieve goals. And we're a great place to work too -- we were awarded the 2021 Bay Area Best Places to Work Award from San Francisco Business Times and the Silicon Valley Business Journal. We are looking for team members who share our commitment to customers and are willing to dig deeper, understand problems and deliver innovative solutions. Does this sound like the right place for you?

At Sysdig we believe our values make us who we are and inspire and guide us every day. They drive our culture, our strategy, and our vision. Our three values are:Love our Customers, Trust the Team and Dig Deeper. We are creating the best in class customer experience in Cloud, Kubernetes, and Container security. You can see our Sysdig Visionhere

Your Opportunity:

We are looking for aTechnical Account Engineer - Enterprise Accountsto join our team toensure that our customers are maximizing their investments and ROI in their cloud-native architectures by utilizing Sysdig technology to secure and manage their containers and microservices at scale; all while solving their most complex operational and cloud security challenges. This is an opportunity to join a rapidly expanding team and company; at the forefront of cloud security & monitoring, assisting many of the world’s leading businesses in their digital transformation. 

The Role:

  • Be the technical authority on the Sysdig Platform and become the customer’s trusted advisor
  • Help with customer onboarding and training, thus driving adoption.
  • Understand the customer’s requirements, challenges, and what business outcomes and value they are expecting from their purchase. Design and deliver the customer-specific use cases to align with those goals via a hands-on, consultative approach.
  • Ensure customers are realizing the value and maximizing their return on investment by rapidly driving sustained adoption. Being the leader for ongoing engagement and expansion with Sysdig’s platform to achieve business and technology objectives across container security, cloud security, and full-stack observability.
  • Proactively identify blockers for our customers and collaborate with peers to remove them.
  • Act as an advocate on behalf of your customers to influence our roadmap.
  • Integrate Sysdig with the customer’s Secure DevOps processes and pipelines.
  • Leverage self-paced training to support education and knowledge-growth throughout the customer journey
  • Work on debugging and resolving technical issues specific to the Sysdig agent within various cloud environments like Amazon Web Services, Google Cloud Platform, Microsoft Azure, Docker, and Kubernetes.
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators including NRR/GRR. Build joint success plans
  • Ongoing contribution to customer-facing Knowledge Management systems and FAQ repository
  • Facilitate Quarterly Business Reviews with customers 

Your Background

  • Extensive experience within a SaaS company in acustomer facing rolewith as a Customer Success Engineer or Technical Account Engineer with a background as DevOps Engineer, SRE, Cloud Infrastructure Architect or Solutions Architect
  • Self-motivated, proactive, and innovative team player who strives to inspire customer loyalty
  • Demonstrated track record of owning customer relationships, including implementation, renewal, and identification of expansion opportunities
  • Excellent interpersonal/customer relations skills with particular regard to strategic relationships
  • Clear and concise verbal and written communicator
  • Proficiency in leading both executive meetings and technical workshops
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Ability to deliver results across multiple initiatives which include increasing revenue growth, customer satisfaction, feature adoption, and retention
  • Strong project management skills

Desired Technical Qualifications

  • Experience using Sysdig and/or Falco
  • Experience with the Container ecosystem [Docker, CRIO], Kubernetes, Rancher, OpenShift, EKS, ECS, Fargate or similar
  • AWS Core - VPC, EC2, RDS, ELB, S3, IAM
  • Experience with CI/CD tooling Cloudformation, Terraform, Ansible, Hashicorp, Helm, Jenkins, etc
  • Familiarity with Cyber Security frameworks and their applications in the Secure DevOps Lifecycle
  • Experience with Grafana, Prometheus and PromQL a plus
  • Experience with Linux platform and containers. The ability to identify and resolve issues associated with storage, networking, compute, and memory and other key metrics need for alerting and reporting across the K8s ecosystem
  • Kubernetes certification(s) a big plus

Why work at Sysdig?

  • We’re a well-funded startup that already has a large enterprise customer base
  • We have a pragmatic, approachable culture, from the CEO down
  • We have an organizational focus on delivering value to customers
  • Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

  • Competitive compensation package
  • Top-notch Benefits 
  • Flexible vacation policy
  • Monthly remote working allowance
  • Encouragement to specialize with technical accreditations

Additionally, we offer a variety of benefits and perks, such as:

  • 401k with company matching up to 3%
  • Flexible vacation policy
  • A monthly allowance that can be used for the following types of expenses: (employee wellness, house cleaning services, home internet, phone expenses, office supplies, office furniture)

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Tanium is hiring a Remote Technical Account Manager - Nordics

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Lightstep is hiring a Remote Technical Account Manager

Lightstep enables teams to detect and resolve regressions quickly, regardless of system scale or complexity. We integrate seamlessly into daily workflows, whether you are proactively optimizing performance or investigating a root cause so you can quickly get back to building features. We continue to grow our talented, low-ego, team! We believe that we should always align our actions toward a common purpose, that trust is paramount and must be cultivated, that the most valuable team members multiply rather than add, and that we shouldn’t take ourselves too seriously (except when we’re writing way-too-long sentences about our values). We believe that assembling and retaining an inclusive and diverse team is the best way to grow a successful company.

We created Lightstep because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google’s distributed tracing solution) and Monarch (Google’s high-availability metrics solution), Lightstep is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions.

We view Customer Success as one of the core components of our team and business. Ensuring that we are providing a high-quality, proactive, and consultative experience to our customers is critical and allows us to innovate quickly and effectively alongside our customers as we build long lasting relationships with them. As a Technical Account Manager, you will sit at the center of our business and own the communication, interaction, and overall business relationship between Lightstep and our customers. You will partner with our customer’s Engineering, DevOps, Site Reliability, and Platform teams to drive real-time transparency, accountability, and best practices in monitoring and alerting that will enable our customers to increase the speed and quality at which they develop their own software and products.

You’d be a great addition if…

  • You have a passion for technology, innovation, and business
  • You draw energy from building strong relationships with customers and enjoying interacting with them on a technical, educational, social, and business level
  • You are excited to be a core founding member of a Customer Success team within a company that highly values the role that Customer Success plays in any SaaS business
  • You have an inherent drive to constantly learn and challenge yourself to reach your own personal and professional goals
  • Ability to navigate and foster collaborative interactions across multiple internal departments including Product, Product Marketing, Sales Operations, Client Operations, and Analytics 

Bonus points if…

  • A background in Application Performance Management (APM), log monitoring, or software development and analytics
  • You are an entrepreneur at heart and would enjoy being a foundational member of our team, directly contributing to the growth of our team, business, and culture
  • You have experience with microservices and/or distributed systems

 

Lightstep is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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Tanium is hiring a Remote Field Associate, Technical Account Management, Federal

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Tanium is hiring a Remote Associate, Technical Account Management

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+30d

Technical Account Manager

MessageBirdAPAC, Remote
mobileapirubyjavac++pythonPHP

MessageBird is hiring a Remote Technical Account Manager

Tanium is hiring a Remote Field Technical Account Manager, Federal

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Tanium is hiring a Remote Technical Account Manager - Netherlands

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+30d

Technical Account Manager (US East)

GitLabRemote, US East
gitrubyc++kuberneteslinuxAWS

GitLab is hiring a Remote Technical Account Manager (US East)

GitLab's DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,400+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

The Technical Account Management (TAM) team focuses on the themes of align, enable, and expand. We align with customers' desired business outcomes, enable them on their existing use cases, and work with them to expand into additional use cases, ensuring ongoing and ever-improving customer return-on-investment.

Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. TAM handbook.

  • Partner with our customers in taking that established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
  • Know the Gitlab platform, our more common best practices, and use cases in order to guide the customer
  • Understand the customer journey and be able to guide them on future adoption
  • Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
  • Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services
  • Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence
  • Assist in workshops to help customers leverage the full value of GitLab solution
  • Measure and monitor customers' achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives
  • Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objective
  • Remain knowledgeable and up-to-date on GitLab releases
  • 7 + years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
  • Experience with Ruby on Rails applications and Git
  • Deep knowledge of software development lifecycle and development pipeline
  • Understanding of continuous integration, continuous deployment, chatOps, and cloud-native
  • Above average knowledge of Unix and Unix based Operating Systems
  • Installation and operation of Linux operating systems and hardware investigation/manipulation commands
  • BASH/Shell scripting including systems and init.d startup scripts
  • Package management (RPM, etc. to add/remove/list packages)
  • Understanding of system log files/logging infrastructure
  • B.Sc. in Computer Science or equivalent experience
  • Programming/scripting experience & skill is required (Bash & Ruby)
  • SCM admin and/or PS experience would be a plus
  • Set up HA/DR, working with Containers and Schedulers (Kubernetes preferred) and also experience with AWS stack (EC2, ECS, RDS, ElastiCache)
  • Ability to use GitLab and willing to work with Git and GitLab whenever possible
  • Alignment with our values, and willingness to work in accordance with those values
  • Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
  • Familiarity working with customers of all sizes, especially large enterprise organizations
  • Exceptional verbal, written, organizational, presentation, and communications skills
  • Detailed oriented and analytical
  • Strong team player but self-starter
  • Project management experience & skills
  • Strong technical, analytic, and problem-solving skills
  • Share our values, and work in accordance with those values

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

To view the full job description and hiring process, please view our​ ​handbook​. Additional details about our process can also be found on our ​hiring page​.

 

Country Hiring Guidelines

GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  


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Tanium is hiring a Remote Associate, Technical Account Management

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