Technical Consultant Remote Jobs

61 Results

1d

ServiceNow Technical Consultant

DevoteamLiverpool St, London EC2M, UK, Remote
javascript

Devoteam is hiring a Remote ServiceNow Technical Consultant

Company Description

At Devoteam, we deliver innovative technology consulting for business.

As a pure player for Digital Transformation of large organisations across EMEA, our 8000+ professionals are dedicated to ensuring our clients win their digital battles. With a unique transformation DNA, we connect business and technology.

Present in 17 countries in Europe and the Middle East, and drawing on more than 20 years of experience, we shape Technology for People, so it creates value for our clients, for our partners and for our employees

Our mission is to build cultures of innovation at companies by transforming the way they work and by elevating their customer experiences. As a Premier Google Cloud partner, we do this by implementing innovative Google Cloud solutions and by leveraging cutting-edge AI & Machine Learning technologies. 

We are looking for people with big ambitions, wanting to grow with us and help companies build a culture of innovation with Google Cloud solutions. People who believe that self development is key to success.

If you're willing to work in a dynamic environment and make a difference in Europe’s top companies, then keep on reading to see what we have to offer

Job Description

Overview of the role  

As part of our team, you will progressively get involved in our customers’ projects. Every day you will be in touch with the latest IT innovations. During the first year, you will be focusing mainly on technical activities such as:

Key tasks and responsibilities, include but not limited to 

  • Implementation of ServiceNow in our clients’ information system
  • Developing stories/use cases and implement them, configure and integrate workflows
  • Setting up and customising of the tools depending on business needs
  • Besides that, you will also:
  • Create technical documentation
  • Provide technical expertise and support
  • Communicate with our clients
  • Drive the digital transformation and change management for our clients migrating to ServiceNow solutions

Key Technical Skills required, include but not limited to

  • You have a Technical background - JavaScript knowledge is preferred, knowledge of database languages and programming is a plus
  • You want to improve your knowledge and eager to learn from experts
  • You want to be part of challenging projects
  • Communication is key in this role so coming from a consultancy background would be great, but not essential 

We are looking for someone who has some, but not necessarily all of the following:

  • Experience in a Consulting environment;
  • Experience leading ServiceNow implementations in reputable organisations e.g. FTSE 250/ large UK Government agencies etc.;
  • Experience in acting as the Solution Architect for medium-large ServiceNow projects;
  • Breadth of experience across the ServiceNow platform
  • Experience in engaging clients in a consultative and strategic manner;

Academic and professional qualifications

  • Certified in at least one Service Now modules such as ITSM, CSM or ITOM

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5d

Senior Technical Consultant - ITSM - Federal

ServiceNowFairfax Square III 8045 Leesburg Pike Suite T3-300, Vienna, VIRGINIA, United States, Remote
Ability to travelDesign

ServiceNow is hiring a Remote Senior Technical Consultant - ITSM - Federal

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

TS/SCI required

What you get to do in this role: 

 

The Customer Outcomes Senior Technical Consultant - ITSM - Federal is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow ITSM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.

 

Qualifications

To be successful in this role you have:

  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in ITSM
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow
  • TS/SCI required

 

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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11d

AUD Technical Consultant - Configuration

CritigenRemote
agileDesignmobilescrumqac++

Critigen is hiring a Remote AUD Technical Consultant - Configuration

Critigen is a global leader in technology consulting and geospatial systems development. We leverage location data, business intelligence, and systems integration to drive enterprise collaboration and business performance for our public and private clients. With our top-tier partnerships and full-lifecycle approach, Critigen delivers all components of an enterprise geospatial system: data collection, spatial processing, analytics and intelligence, application development, and mobile solution development.  

Critigen is looking for an Automated Utility Design (AUD) Technical Consultant focused on AUD configuration as it pertains to utility standards and rulesto support high profile client design projects. The ideal candidate will have 3-5 years of utility (electric, gas, water) design experience and a working knowledge of AutoCAD and geospatial software, techniques for knowledge transfer, technical trainer, and QA/QC management in utility domains specific to CAD and geospatial environments.  

This position requires excellent problem-solving abilities, strong attention to detail, and the ability to work effectively in a collaborative team environment. The ability to communicate effectively across the organization and an eagerness to learn and grow your career as the company grows are key to team member success at Critigen.   

Our Team Members all regularly work remotely from their home office with periodic travel to the client office location.  We are all working from home currently but expect future work travel of 25% - 50%. 

 Key Responsibilities

  • AUD subject matter expert to clients
  • Configuration lead
  • Technical instructor for Train the Trainer sessions
  • Training development and preparation for delivery to the client for review/update
  • QA / QC project lead
  • Participant in architecture workshops
  • Requirements and support analysis
  • Drive and work on AUD interface and integrated EAM/GIS
  • Triage leadfor paired testing
  • Support for UAT/SIT cycles
  • AUD release management
  • Go - Live & Post Delivery Support

Required Qualifications

  • Bachelor’s degree in Computer Science, Geography, GIS, or related discipline 
  • 3-5 years of GIS industry experience  
  • 3-5 years technical instructor
  • Experience leading the effort to collate training materials
  • Understanding ofAutoCAD Map3D
  • GIS management and publication of feature services 

Preferred Qualifications:  

  • Experience in utility CAD / Drafting
  • Experience Utilizing Geographic Information Systems (GIS) and associated software to produce, display, and analyze spatial information.  
  • Experience working in a consulting environment to interface directly with customers to refine requirements
  • Familiarity with utility operations and mapping 
  • Understanding of Agile Scrum Framework

Critigen is an equal opportunity employer and is committed to providing a diverse, inclusive and equitable work environment.   All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

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12d

Senior Technical Consultant – CSM / AppEngine - ServiceNow

agileDesignjqueryazureuiscrumapic++AWSjavascript

Veracity Consulting Group is hiring a Remote Senior Technical Consultant – CSM / AppEngine - ServiceNow

Senior Technical Consultant – CSM / AppEngine

ServiceNow Practice

 

Veracity an RGP Company is currently seeking a Senior Technical Consultant to join our fastgrowing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

 

What you get to do in this role:

The Senior Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow NOW Platform capabilities and complimentary technologies in a client-consulting environment Customer Service Management (CSM), AppEngine Applications, ServicePortal, Custom Reporting, Integrations. Responsible for technical aspects of project delivery and solution delivery on the ServiceNow platform including:

  • Lead workshops to gather business/technical user stories
  • Consult customers on industry and ServiceNow best practices
  • Develop in an Agile Scrum method, participate in ceremonies and Scrum meetings
  • CSM / AppEngine Implementation experience
  • AppEngine Application Development
  • Application UI Configuration, Flow Designer, and Integration Hub configuration
  • ServiceNow Portal and Widget development
  • NOW Experience, AppEngine Studio configuration
  • Development of required client specific reporting
  • Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
  • Development with visualization frameworks including HighCharts and D3 report visualizations with 3rd party data sources helpful
  • Interface with ServiceNow technical teams as needed
  • Be a key member on implementation project teams reporting to the Technical Lead
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Subject Matter Expert on the delivery of ServiceNow solutions, Delta certifications required
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
  • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes

             

To be successful in this role, we need someone who has:

Technical Skills:

  • Minimum 5 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments
  • Demonstrated experience in end-to-end development 
  • Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS
  • Proficiency with web service standards such as SOAP, REST, XML, etc.
  • Proficiency with web API’s, Data integrations/ETL, Relational Databases
  • Experience with SaaS / PaaS environments such as AWS, Azure
  • Proficiency with modern HTML5/CSS/LESS
  • Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
  • Proficiency with how web applications work including security, session management, and best development practices.
  • Experience configuring cloud platforms/applications
  • Proficiency with Agile project management and delivery methodologies
  • Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
  • Demonstrated experience in technical consulting roles, client facing
  • Certified ServiceNow Administrator (CSA) required
  • Certified Application Developer (CAD) required
  • Certified Implementation Specialist for ITSM and/or CSM and/or HRSD desired
  • 5+ years of ServiceNow implementation experience in a client consulting environment

 

Consulting Skills

  • Proven team player and team builder
  • Quick learner that can adapt to a fast pace, changing environment
  • Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
  • Strong attention to detail and creative problem-solving skills an absolute essential
  • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
  • Proven record of successfully managing business relationships
  • Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

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12d

Senior Technical Consultant – HR Service Delivery - ServiceNow

agileDesignjquerymobileazureuiapic++AWSjavascript

Veracity Consulting Group is hiring a Remote Senior Technical Consultant – HR Service Delivery - ServiceNow

Senior Technical Consultant – HR Service Delivery

ServiceNow Practice

 

Veracity an RGP Company, is currently seeking a Senior Technical Consultant, HRSD to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

 

What you get to do in this role:

The Senior Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow HRSD product capabilities and complimentary technologies in a client-consulting environment including Case and Knowledge

Management, Enterprise Onboarding and Transitions, Employee Service Center, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, ServicePortal. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

  • Support implementation workshops to gather business/technical agile user stories
  • Consult customers on industry and ServiceNow best practices
  • Application UI Configuration and Workflow Configuration
  • Development of required client specific reporting
  • Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
  • Interface with ServiceNow technical teams as needed
  • Be a key member on implementation project teams
  • Prepare all client facing and internal deliverables that are technology related
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Subject Matter Expert on the delivery of ServiceNow solutions for HR
  • Service Catalog structuring and configuration
  • ServiceNow Portal and Widget development
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
  • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
  • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
  • Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined     

 

To be successful in this role, we need someone who has:

Technical Skills:

  • Minimum 5 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments
  • Demonstrated experience in end-to-end development 
  • Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS
  • Proficiency with web service standards such as SOAP, REST, XML, etc.
  • Proficiency with web API’s, Data integrations/ETL, Relational Databases
  • Experience with SaaS / PaaS environments such as AWS, Azure
  • Proficiency with modern HTML5/CSS/LESS
  • Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
  • Proficiency with how web applications work including security, session management, and best development practices.
  • Experience configuring cloud platforms/applications
  • Proficiency with Agile project management and delivery methodologies
  • Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
  • Demonstrated experience in technical consulting roles, client facing
  • Certified ServiceNow Administrator (CSA) required
  • Certified Implementation Specialist for HRSD required
  • 5+ years of ServiceNow implementation experience in a client consulting environment

 

Consulting Skills

 

  • Proven team player and team builder
  • Quick learner that can adapt to a fast pace, changing environment
  • Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
  • Strong attention to detail and creative problem-solving skills an absolute essential
  • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
  • Proven record of successfully managing business relationships
  • Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

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22d

Principal Technical Consultant, Employee Workflows

ServiceNow12900 Science Drive, Suite 100, Orlando, Florida, United States, Remote
Ability to travelDesign

ServiceNow is hiring a Remote Principal Technical Consultant, Employee Workflows

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role: 

 

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

  • Participate in workshops with customers to assess current processes and establish future-state processes.
  • Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
  • Provide oversight and unit testing of code developed by partner or customer employees.
  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
  • Provide feedback to product development to improve the product based on experiences gained with customers.
  • Maintain skills / certifications on <insert skill or cert> for <insert workflow name>.


Qualifications

To be successful in this role you have:

  • 8+ years experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise in <insert industry>
  • Creative with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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27d

Technical Consultant, Service Delivery (EMEA)

ShopifyParis, France, Remote
cssjavascript

Shopify is hiring a Remote Technical Consultant, Service Delivery (EMEA)

Company Description

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With 1,000,000+ merchants in more than 175 different countries, and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.

Job Description

As part of the Service Innovation Team, the Technical Consultant engages with Shopify Plus merchants to plan and complete service deliveries. They are also a key source of insight to provide feedback and insight to Shopify’s Product, Engineering and User Experience teams. 

The Service Innovation team engages with the largest high-growth, high-volume Shopify Plus merchants on the platform on short-to medium-term service engagement. Ranging from deep discovery engagements to storefront recommendations, these service engagements are focused on a merchant’s overall business plan, and are designed to accelerate their growth and ensure their long term success. 

Technical Consultants are Shopify advocates and represent the Shopify brand, values, and product. Their role includes merchant-facing activities, including remote and on-site service deliveries with merchants and supporting Merchant Engagement Managers at community events.

External Responsibilities

  • Execute predefined service deliveries, including leading technical discovery engagements with merchants as well as creating and presenting findings to the merchant. 

  • Evaluate and iterate on services through a thorough understanding of both the platform and the Shopify Plus merchant segment. 

  • Manage the communication and expectations of the merchants during pre- and post-service engagement, along with their primary Merchant Success Manager. 

  • Provide ad-hoc technical guidance to the Large Merchant Success teams.

  • Provide supporting e-commerce expertise through guidance on best practices, knowledge of industry trends, and the Shopify platform. 

  • Build relationships across merchant organizations to fully understand the  businesses and the merchant’s approach to commerce innovation.

  • Documenting merchant challenges and solutions, and providing context to internal teams.

  • Frequent traveling for in-person meetings and events including international travel.

Internal Responsibilities

  • Build and evolve additional services that fill unmet needs in Shopify’s current platform functionality and partner offerings.

  • Support and engage with community events preparation throughout the year to influence and arrange content programming and polished delivery from other Shopifolk.

  • Document challenges with solutions and provide feedback to internal teams including Merchant Success, Product, Engineering and User Experience. 

  • Building proof of concepts which can be schematic and/or code where applicable, to ensure solutions are robust and can be handed over for implementation.

Qualifications

  • In-depth platform knowledge suitable to engage with technical and non-technical merchants to demonstrate the solutions possible and the value of the platform as part of their technology stack. 

  • Experience with some of these technologies: Shopify APIs, Liquid, HTML, CSS, JavaScript and other native and integrating technologies.

  • Project management experience. You'll be helping coordinate all the components required for a successful site launch or new technology launch.

  • Sophisticated knowledge of the e-commerce ecosystem and business operations. There are many moving parts and you understand how they fit together.

  • Understanding of e-commerce best practices, tooling, digital operations and specialized roles and workflows in ecommerce.

  • Research skills to keep up with the industry and to understand how varying implementations influence the approaches that work best for a merchant and its team.

  • Strong attention to detail.

  • Ability to collect, document, and articulate merchant goals and technical requirements

  • Exceptional writing and presentation skills to express merchant organizational challenges with appropriate messaging for multiple audiences and all levels of leadership.

  • Business acumen - language, listening skills, presentation, and actions. 

You are:

  • A creative problem solver. You can navigate resources and escalate issues within the Shopify organization.

  • Exceptionally curious and know how to navigate pain points to get clarity and alignment on the underlying problem that needs to be solved.  

  • Strong interpersonal skills - you can interact with diverse technical and non-technical groups.

  • A storyteller who can communicate effectively with merchants and act as a feedback loop internal to Shopify.    

  • Proactive and can manage and self-direct across multiple competing priorities.

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time. 

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encouraging everyone to apply.

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Living Goods is hiring a Remote Technical Consultant for Analysis of Lives Saved and Cost-Effectiveness (Health Economics / Epidemiology / Monitoring & Evaluation Background) (Part-time)

Living Goods:Living Goods (LG) is a leading non-profit organization innovatively transforming the health of vulnerable communities. We support networks of trusted community health workers (CHWs) to transform health outcomes for women and children. We work to advance system change by partnering with governments to sustainably lead. We focus on ensuring CHWs are treated as essential health workers who should be digitized, equipped, supervised, and compensated—so they can make the greatest impact—and harnessing community-level data to transform health systems. We focus on treating some of the deadliest but most easily treatable childhood diseases, supporting women of reproductive age with pregnancy support and family planning, and ensuring every child is fully vaccinated. At the end of 2020, Living Goods was supporting more than 11,000 CHWs in Kenya and Uganda to deliver care to more than 8.5 million people. More on Living Goodshereand more on Living Goods current 2022-2026 strategic planhere.

 

Context: Impact, cost-effectiveness, and ROI analyses are central to improving and driving durable investments in high-quality, large-scale community health programs and systems. Living Goods has developed a composite impact metric called “HIHTs” or “high impact health touches”, to monitor the impact of its programs and strengthen the performance of community health programs. HIHTs include the evidence-based interventions and services delivered by community health workers that contribute most directly to saving and improving lives, currently focusing on a priority ‘basket’ of ~10 top interventions currently delivered by LG CHWs in LG-supported programs. (For example, one of the HIHTs is the count of artemisinin combination therapy treatments recorded for positive malaria cases identified by rapid diagnostic tests).

Living Goods is seeking a technical consultant in epidemiology and health economics to estimate the lives saved, cost-effectiveness, and ROI of its programs using 2021 program monitoring data and recent evaluation results. The consultant(s) will also support the organization with additional analytical and strategic requests related to understanding, operationalizing, and advocating the use of ROI and cost-effectiveness in its programs and with its government partners and other stakeholders.

 

Location:Remote with a strong preference for consultants with large overlap with East Africa time zone

Timeline:January – June 2022, with majority of work frontloaded Jan – March 2022

Estimated LOE:30-60 FTE Days

 

Objectives:

  • Develop updated estimates of lives saved and cost-effectiveness measures (cost per life saved, cost per HIHT) for LG programs in Uganda and Kenya using 2021 program monitoring data, forthcoming external evaluation (randomized controlled trial) results, and an external data source such as DHIS2 electronic health records.
    • Review and build on previous methodology and estimates from deterministic models using data from 2019 – June 2020, and theresults of our first RCT with IPAon 2010-2013 data from our program in Uganda
    • Update existing analytical decision support tools and potentially structural upgrades of this. These are currently in Excel with extensive documentation and reporting of outputs in PowerPoint slides. While it is preferable for management continuity and legibility to continue in MS Office software, it may be possible with discussion to use/port into other tools such as R if this is a strong preference of the consultant.
    • Must provide simplified visualization/reporting to summarize and communicate key findings to various audiences (e.g. continued summary in slides and written documentation, more interactive/automated tools could be explored such as RShiny website, Tableau if the consultant is already skilled and prefers to provide data visualization in these)
  • Refine HIHT and current lives saved methodology as needed, applying critical appraisal and updating source scientific literature as appropriate and feasible, for example:
    • Pragmatically review the epidemiology literature (e.g. successors of theChild Health Epidemiology Reference Group) and associated key meta-analyses/systematic reviews to update parametric estimates on disease burden and clinical effectiveness, or to include data from further interventions where available, such as family planning (cf. IHME Global Burden of Disease, Cochrane reviews)
    • Assess the LG in-house method vis-à-vis other child health decision support tools such asLiST/the Lives Saved Tool, to make ongoing recommendations on refinement and/or adoption of other methods based on functionality and scientific robustness
    • Explore/consider methodological extensions that may result from the above, e.g. probabilistic sensitivity analysis extending beyond current deterministic sensitivity/scenario analysis in order to more precisely quantify joint parametric uncertainty
  • Update High Impact Health Touches (HIHT) Methodology including a) key interventions/indicators included; b) recommendations on possible weighting, considering the tradeoffs between rigor and useability; c) recommended targets linked to mortality reduction goals and lives saved estimates by program, and d) methodology to link HIHTs to estimated lives saved. Priorities are likely to include several of the below:
    • Incorporation of updated data linking HIHTs to lives saved from forthcoming RCT of our scaled-up program, as well as internal performance management and accounting data
    • Epidemiological (health benefit) weighting based on relative life-saving impact of each intervention vis-à-vis national and/or subnational burden of disease, case fatality ratio, and real-world effectiveness of the intervention
    • Cost weighting based on level-of-effort from community health workers as well as relative epidemiological/life-saving impact of interventions, e.g. via brief time-and-motion study or similar methods, and/or use of mobile app data
    • More holistic costing including government partner costs, subject to feasibility of data collection/sharing
  • Build strategic framework, methods, roadmap, and recommendations for collecting and using HIHTs, ROI, and cost-effectiveness data with government partners, including an approach for collecting government costing data in 2022 and/or input into evaluation (s) that will be taking place in government-supported areas which could collect this data.
  • Solicit and incorporate external input on concepts and methods such that results are robust, externally validated and methods can be replicated by other partners and practitioners in community health. -
  • Provide ad hoc strategic and technical support on lives saved, cost-effectiveness and ROI related to requests from LG leadership, government partners, prospective and existing funders, or other stakeholders.

 

Deliverables:

  1. Lives Saved and Cost-effectiveness Estimates: Brief (3-5 pages for External Dissemination) & PPT (5-10 slides for external sharing) & decision support tools (version for both external sharing and internal performance management, in MS Excel or other widely accessible software to be agreed) with lives saved and cost-effectiveness modeling and estimates across LG programs in UG and KE. Includes estimates, analysis, methods used, rationale, data sources, key assumptions, and recommendations.
  2. HIHTs Methodology: Brief (3-5 pages for External) on High Impact Health Touches (HIHTs) 2.0 definition, methods, targets, and weighting
  3. Strategic framework, roadmap, methods, and recommendations for building and using HIHTs, ROI, and cost-effectiveness data with government partners, including collecting government costing data: Internal brief (5-7 pages) and PPT (10-15 slides).
  4. All back up excel, word, and PPT, interview notes for reference
  5. Additional deliverables to be agreed as a part of the ad hoc support

 

Estimated Level of Effort and Timing: We estimate approximately 30-40 FTE days in Q1 2022, with the work weighted earlier in that timeframe and up to an additional 20 FTE days in Q2 for this assignment, with the opportunity to extend beyond that timeframe.

 

Experience and Qualifications

  • Masters (Ph.D. preferred) in Epidemiology, Health Economics, Public Health, Bio/Medical Statistics, Actuarial Science, Quantitative Social Science/Policy or other relevant fields
  • Demonstrated technical experience in conducting epidemiological and/or cost-effectiveness modeling in public health programs, and in critical appraisal of the literature to synthesize heterogeneous evidence/data sources for such models.
    • Strong understanding of Monitoring, Evaluation, Research, and Learning, including past experience in program evaluation to drive strategic planning, particularly quantitative methods for health outcomes (e.g. interpretation of meta-analyses, ideally across both experimental and observational methods)
    • (preferred) Experience with RMNCH and/or community health workers, especially complex decision support tools in maternal and child health, such as LiST and GBD.
    • Record of peer-reviewed publication in this specialty is a plus,  and maybe explored for this further work.
  • Excellent quantitative analytical skills, and proven proficiency to rapidly develop decision support tools in MS-Excel/comparable software.
  • Excellent written, verbal, and interpersonal communication skills
  • Experience working with multiple stakeholders with diverse backgrounds and skills  
  • Ability to translate analysis and findings to non-technical audiences through writing and presentations
  • Demonstrated ability to work independently, be highly organized, use judgement, and meet deadlines
  • Fluency in reading and writing in English is required. French is a plus. 
  • (preferred) Previous experience in non-technical strategy or operational management of public health programs, particularly in resource-limited settings in Sub-Saharan Africa

Instructions for Applying

Interested consultants or firms that fit the experience and qualifications should respond with their CV (s) and brief (<5pp) expression of interest highlighting

a) interest in this consultancy

b) their relevant experience and skills

c) their daily or hourly fees  

d) availability

e) concise work sample e.g. links to primary-authored journal article/technical blog post, or copy of a past report relevant to this consultancy, <1,000 words;

f) any additional information we should be aware of.

Please send your CVs and responses to talentacquisition@livinggoods.orgApplications will be reviewed on a rolling basis beginning the week of 10th January 2022

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28d

Senior Technical Consultant, Workplace Service Delivery Solutions

ServiceNow5 Lawson Lane, Santa Clara, California, United States, Remote
Designcssjavascript

ServiceNow is hiring a Remote Senior Technical Consultant, Workplace Service Delivery Solutions

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Team 

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. 

The Role 

This opening for a Senior Technical Consultant, Employee Workflow will be a functional and technical Workplace Service Delivery/Safe Workplace expert on a customer engagement team – delivering implementations for this ServiceNow Solution.  

Although this opening is focused on finding a workplace/facilities technical specialist with experience to bring to Workplace Service Delivery/Safe Workplace engagements, this consultant may also provide consulting for customers implementing other Employee Workflow Solutions including, HR Service DeliveryLegal Service Delivery Solution, and Procurement Spend Management products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. 

What you get to do in this role: 

  • Be the technical expert in how to best support Facilities/Space Management departments using ServiceNow best practices focused on configuration vs. customization 
  • Support the engagements efforts for facilities-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders 
  • Advise customers in their efforts to take advantage of the ServiceNow Employee Workflow Solutions standard capabilities in their efforts to improve departmental processes. 
  • Lead customer design workshops focused on ServiceNow Platform and Employee Workflow Solution in scope of the engagement (which may include Procurement Spend ManagementHR Service DeliveryLegal Service Delivery, and/or Workplace Service Delivery/Safe Workplace
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution 
  • Drafting more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 
  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development 
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes 
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems 
  • Develop required portal components 
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 
  • Juggle multiple and complex projects/initiatives 
  • Promoting continuous improvement practices for delivery/engagement materials 
  • Supporting specific sales activities when required 
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 
  • Up to 50% travel annually, driven by customer needs and internal meetings 

 

Qualifications

To be successful in this role you have:

  • At least 8 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
  • Strong understanding with leading industry facilities/space systems and tools such as Nuvolo, SpaceIQ, iOFFICE, etc. 
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) for a Facilities/Space Management department, while providing thought leadership to Customer sponsors/stakeholders in solving business process and/or technical problems 
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
  • Proven team player and team builder 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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LTG is hiring a Remote Senior Technical Consultant (Reflektive) US, Remote

At PeopleFluent, we are evolving talent management for the World’s Best Places to Work. We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging their teams and workforces. We are seeking a talented Senior Technical Consultant to join our Professional Services team here at Reflektive

Responsibilities

  • Assist and advise in implementing the various technical facets of Reflektive across a range of Reflektive customers, becoming a trusted technical partner for both clients and Reflektive stakeholders
  • Gain a deep understanding of the customer’s technical systems, current HR pain points, and vision for the future, identifying configurations with Reflektive that solve key performance management problems and drive increased business value
  • As part of the Professional Services team, coordinate any relevant internal resources (e.g. Product, Engineering, Customer Success) that may be needed for critical technical escalations
  • Drive product innovation through translating customer needs into recommendations/insights for Reflektive's Product team
  • Work closely with CSMs on existing customers that present use cases that would benefit from a technical/architecture perspective
  • Drive product innovation through translating customer needs into recommendations/insights for Reflektive's Product Management team

Required Skills and Experience

  • 4+ years relevant work experience in a technical customer-facing role, ideally, including customer success, product management, account management, or management consulting. (SaaS experience a benefit)
  • Experience architecting and implementing complex solutions with a focus on business processes, scalability, and performance
  • Superb problem solving skills, particularly around technically focused customer business needs
  • Experience working cross functionally with internal teams, including Customer Success, Enablement, Product/Engineering, Solutions Consulting, and Sales, to deliver on the best solutions and experience for customers
  • Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience / client
  • Experience with SaaS platforms, SSO, APIs, data migration and Security and Compliance solutions a plus

Desired Skills and Experience

  • Domain knowledge in HCM and HR Performance Management practices, and familiarity with enabling technologies (e.g., HCM/HRIS)
  • Experience working with Reflektive’s products
  • A desire to incorporate feedback and personally grow as a team member, leader, and a professional

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EOE, including disability/vets

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+30d

Senior Technical Consultant - ITOM - French Fluency Required

ServiceNow6650 St Urbain Street, Suite 500, Montreal, QC, Canada, Remote
DesignapipythonAWS

ServiceNow is hiring a Remote Senior Technical Consultant - ITOM - French Fluency Required

Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Role

Advanced Fluency (speaking, writing, reading) in English and French is required.

The Senior Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow IT Operations Management products (Discovery, Service Mapping, Event Mgt, Cloud Provisioning & Governance, etc.) based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

 

What you get to do in this role:

  • Be the technical expert in how to best support IT by configuring IT Operations Management Service Delivery using ServiceNow best practices focused on configuration vs. customization
  • Support the engagements efforts for IT - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
  • Advise customers in their efforts to take advantage of the ServiceNow IT Operations Management solution’s standard capabilities in their efforts to improve their IT processes
  • Lead customer design workshops focused on ServiceNow Platform and IT Operation Management solution technology
  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
  • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Develop required integration components (SSO, LDAP, etc.) with multiple systems
  • Develop required portal components
  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Supporting specific sales activities when required
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
  • Up to 50% travel annually, driven by customer needs and internal meetings

 

Qualifications

In order to be successful in this role, we need someone who has strong technical understanding and experience in one or more of the following areas:

  • Advanced Fluency (speaking, writing, reading) in English and French is required
  • At least 3 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
  • Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies
  • Enterprise architecture domains
  • AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration
  • Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
  • Cloud Management Platforms such as AWS, VMware, BMC, etc.
  • IT Operations experience in storage, network, and compute of enterprise environments
  • ITIL / CMDB implementations (CCMDB, UCMDB, etc.)
  • Scripting with powershell, perl, wmi, ssh, python, javascript. Xpath.  Exhibits prior and current technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills to include technical and business concepts.
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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+30d

Technical Recruiting Consultant

Accendi Group6263 Poplar Ave, Memphis, TN 38119, USA, Remote

Accendi Group is hiring a Remote Technical Recruiting Consultant

Company Description

Accendi Group is a leading provider of business management services that specializes in providing recruitment, managed services and consulting in the areas of human resources and talent management to optimize your business, people, and workforce. 

Job Description

Accendi Group is looking for an experienced Recruiter to join our team as Technical Recruiting Consultant. In this role, you will be responsible for supporting client recruiting engagements, focusing on high touch relationship management and responsiveness to client recruitment requests.

You will work to reduce the time to fill for each position while continually striving to improve the satisfaction of hiring managers and candidates. This position requires an extremely perceptive person, who can help the client scale at a speed to attract, engage and hire individuals at all levels on time.

KEY RESPONSIBILITIES

  • You will be responsible for helping the employer's (client's) to recruit candidates for job vacancies, permanent roles and can range from entry-level to technical positions. You will have to assess and respond to the needs of each client or assignment and ensure timely delivery, and then identify potential candidates through existing contacts found on the Accendi Group systems, client databases, third party recruitment software or advertisements.
  • Additionally, you will manage the recruitment process from sourcing, interview to offer stage, job reporting and beyond as applicable. That includes sourcing, attending virtual recruitment events, interviewing candidates, negotiating salary packages, and presenting suitable candidates to clients.
  • Your goal is to build mutual benefiting relationships with clients and candidates and work as part of a passionate team to maximize Accendi Group's commercial performance.
  • Consultants also provide advice to both clients and candidates on hiring processes, sourcing strategies, and salary levels where applicable. Developing solid relationships and managing both the expectations of clients and candidates is integral to the role. Consultants may develop and/or implement training presentations on various recruitment topics via online or face to face presentations when requested.
  • Your role will be both diverse and demanding involving: using marketing and business knowledge to identify and evaluate employer's recruitment needs, interview potential candidates, develop recruitment job strategies, implement, and manage recruiting programs.

 

     

    Qualifications

    THE SUCCESSFUL APPLICANT

    • BA/BS degree or relevant experience
    • 5+ years of experience in recruiting, talent acquisition specifically with 2+ years in technical recruitment
    • You must have an expert level of knowledge in all full lifecycle recruiting components including, but not limited to: sourcing, qualifying, networking, assessing, legal requirements, job analysis, , relationship management, and due diligence
    • Demonstrated strong sourcing search (e.g., Boolean, Indeed, LinkedIn) and research skills to find active and passive candidates
    • You will be a driven, ambitious individual that is looking to work in a fast paced, target driven environment
    • Ability to work independently and produce results within an unstructured environment and dynamic organization, demonstrate flexibility, and respond quickly to changes
    • Proficiency in enterprise applicant tracking systems- preferably Taleo, Workday
    • Excellent time management and organizational skills within a fast-paced environment
    • Strong cold-calling skills with the ability to find and then position opportunities with qualified passive candidates
    • Must possess excellent judgment to prioritize work, handle multiple projects at once, and meet objectives
    • Ability to generate a high volume and high-quality pipeline of candidates under very tight timelines
    • Excellent customer service, and the ability to sell our Accendi story
    • High energy, enthusiastic, resourceful and results driven
    • Flexibility and willing to support multiple functions and business units
    • Proven ability to establish and maintain a deep network from which to source
    • Strong verbal presentation skills 
    • This position is subject to Accendi Group’s remote work policy

    Additional Information

    Location: 

    • TN (Preferred location)

     

    Accendi Group is an Equal Employment Opportunity Employer

    We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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    +30d

    Associate Technical Consultant, Employee Workflow

    ServiceNowRemote, Orlando, Florida, United States, Remote
    cssjavascript

    ServiceNow is hiring a Remote Associate Technical Consultant, Employee Workflow

    Company Description

    ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

    We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Job Description

    The Team 

    The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. 

    The Role 

    This opening for a Associate Technical Consultant, Employee Workflow will be a functional and technical Employee Workflow Solutions expert on a customer engagement team – delivering implementations for this ServiceNow Solution.  

    What you get to do in this role: 

    • Be the technical expert in how to best support requirements using ServiceNow best practices focused on configuration vs. customization 
    • Advise customers in their efforts to take advantage of the ServiceNow Employee Workflow Solutions standard capabilities in their efforts to improve departmental processes. 
    • Drafting more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 
    • Develop assigned user stories 
    • Develop required integration components (SSO, LDAP, etc.) with multiple systems 
    • Develop required portal components 
    • Up to 50% travel annually, driven by customer needs and internal meetings 

    Qualifications

    In order to be successful in this role, we need someone who has: 

    • At least 1 year of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals 
    • Demonstrated understanding with leading industry systems and tools for departments that would rely on one of the above-mentioned solutions 
    • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 
    • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 
    • Proven team player and team builder 

     

    FD21

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    Work Personas

    Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

    Required in Office

    A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

    Flexible

    A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

    Remote

    A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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    +30d

    Data Technical Consultant (Customer Data Platform)

    MuteSixÀrea Tallers, Avinguda Diagonal, 177, 08018 Barcelona, Spain, Remote
    sqlDesignqagit

    MuteSix is hiring a Remote Data Technical Consultant (Customer Data Platform)

    Company Description

    We are Merkle, a performance marketing agency which specialises in the delivery of personalised customer experiences across platforms and devices. We call it ‘people-based’ marketing, and we are proud to be recognised as an industry leader. 

    Our head office is in Columbia, Maryland and our expansion in Europe started in 2015 with the acquisition of three European companies: Persicopix, DBG and Comet. In 2016, we joined the Dentsu Aegis Network, one of the world’s biggest Global media companies.

    Merkle’s heritage in data, technology and analytics is the foundation for our understanding of consumer insights that drives our people-based marketing strategies. With our expertise, we can offer our clients content-driven, contextual and compelling customer journeys and experiences that drive business growth.

    The last twelve months have been a whirlwind of pitch wins, new hires and expansion for Merkle in Europe; we have made several new acquisitions, secured new premises in London and have attracted renowned experts to diversify our offering.

    It’s an exciting time to be joining the company; we have no plans to slow down! We take great pride in our company values and culture; we regularly host socials and strive to create a working environment where our employees enjoy coming into work.

    Job Description

    The last twelve months have been a whirlwind of pitch wins, new hires and expansion for Merkle in EMEA; we have made several acquisitions, secured incredible new premises and have attracted renowned experts to diversify our offering.

    This is a technical role, which could be based in Barcelona or Gijon, and you will work directly with clients as a technical expert on Marketing Technology solutions, becoming their trusted technical adviser, validating the solution architecture, and working with them to maximise the value of their investment.

    We are seeking experience of working as a technical consultant on complex Customer Data Platform implementations with strong consultancy skills. This expert will own the technology solution throughout the software implementation lifecycle from project kick off to delivery and on-going support.

    This is a client facing role where you will assist and validate the solution architecture in specific technical areas as well as the overall solution. The role is a blend of software implementation and configuration with responsibility for providing innovative, value-add marketing technology solutions.

    Life as a Data Technical Consultant at Merkle

    • You will be part of 20 highly skilled consultants, there is not much we don’t know about software implementation!
    • The team is UK and Spain based and regularly gets together for lunch and learn knowledge sharing sessions, we value collaboration and encourage innovation
    • The team is experienced in many different software technologies, you will have the option to cross train and enhance your knowledge
    • You will be responsible for the ownership of the technical implementation
    • You will work on diverse projects across virtually every sector
    • We will invest in the training you need to develop your career, both technical and soft skills

    Qualifications

    What we are looking for in you

    • At least 2 - 4 years’ client facing experience
    • Experience working with SQL and ETL process (delta vs full, scheduling, type of exports)
    • Experience working with APIs - preferably SOAP and REST based APIs
    • Experience working with a Customer Data Platform (such as Adobe Experience Platform, Tealium CDP, Exponea or Everage)
    • Experience with data ingestion/sources, identity set-up, data model configuration, consent management, single view of the consumer and destinations
    • Ability to understand an architecture design: Data flows (batch/real-time), Data Model, ERD, Microservices concept and HTTP APIs
    • Knowledge on how to use a Git repository preferred
    • Experience of working on large scalable global multi-channel solutions preferable
    • Experience in peer reviewing implementations
    • Experience in producing Run book or Client handover documentation
    • An understanding on the main concepts of QA
    • An understanding of the Marketing Technology concepts (marketing automation, web analytics, personalization, AdServer and paid media)
    • Curiosity to deliver innovative solutions to drive customer satisfaction
    • Any certifications with a CDP tool would be an added advantage
    • Any line management experience is an added advantage
    • Be prepared to travel or work on Client/Partner site when required, including other regions and abroad

    Additional Information

    • Attractive and competitive salary.
    • Spanish/English lessons.
    • Free life and health insurance.
    • Career development through Merkle University and LinkedIn Learning.
    • Breakfast Box on your birthday.
    • Fruit, coffee, tea, cookies available in the office.

    Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience. At the point of application, the candidate must have the legal right to work in Spain as we are unable to sponsor visas at this time.

    As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

    +30d

    Implementation Technical Consultant

    UJETSan Francisco, CA Remote
    salesforceDesignmobileiosandroid

    UJET is hiring a Remote Implementation Technical Consultant

    About Us

    Our dedicated team and awesome technology are disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

    Opportunity

    UJET’s Delivery & Implementation Team plays a critical role in ensuring quick time-to-value for customer implementations of the UJET platform. We support new customers from the time they sign a contract through launch. As the primary point of contact for implementations and expansions, you will leverage your change management, CCaaS configuration, and project management skills to ensure each engagement is timely and satisfactory.

    Responsibilities

    • Highly visible role that functions as the critical link between our new customers and UJET to oversee the execution and consistent delivery of UJET implementations.
    • Review and understand SOW details for a given project to minimize scope creep and ensure project is completed on time or ahead of schedule.
    • Design and architect a unique application and configuration of the UJET platform to the customer’s specified requirements.
    • Document customer solution requirements and capture details about the solution to be configured, including flow charts for documentation.
    • Work on multiple client projects simultaneously and work with assigned project manager to deliver projects on time.
    • Contribute to the evolution of UJET’s implementation processes through the development of innovative build improvements and/or efficiencies.
    • Reach a high level of technical proficiency with the UJET platform and keep up to date on product changes/updates, contact center technologies, and best practices.
    • In addition to these responsibilities, the Implementation Technical Consultant’s role includes the following responsibilities:
    • Assist implementation team with project deployments for the UJET CCaaS platform, with emphasis on UJET Virtual Agent, Web SDK, and Mobile SDK deployments
    • Serve as a project resource for other Implementation Services team members who need assistance with UJET Virtual Agent, Web SDK, and Mobile SDK deployments
    • Provide technical content for any training curriculum developed internally for customer or internal consumption

    Requirements

    • Bachelor’s Degree from an accredited college or university
    • Minimum of 3 years’ experience in CCaaS implementation
    • 5+ years experience in a technical consultant role conducting technical configurations for complex technology deployments
    • Experience with any or all of the following:
    • Google Dialog Flow programming (preferred)
    • Web Site Development, including deploying SDKs
    • Mobile App Development (Android, iOS), including deploying SDKs
    • Understand cloud integrations (using REST APIs)
    • As this is a customer facing position, the candidate should have excellent interpersonal skills and is able to work with customers and partners with varying technical aptitudes.
    • Excellent communication skills – written, verbal, presentation and interpersonal
    • Collaborative team player
    • CRM familiarity, Salesforce, Kustomer, Zendesk, ServiceNow, etc
    • Technical writing and PowerPoint/Keynote experience
    • Call center or technical support experience a plus
    • 10 - 15% travel may be required

    Compliance Responsibilities

    Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

    Why UJET?

    In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

    UJET is an Equal Opportunity Employer

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    +30d

    D365 Finance Technical Consultant

    Hitachi SolutionsGreenville, GREENVILLE, Remote
    agileDynamicsDesign

    Hitachi Solutions is hiring a Remote D365 Finance Technical Consultant

    Company Description

    Hitachi Solutions is an impact-driven global leader in consulting dedicated to delivering competitive, end-to-end solutions based on the Microsoft Cloud. Our deeply connected teams are unified by our values and our commitment to helping clients succeed and compete with the largest global enterprises. We are a division of the 38th largest company in the world and carry the strength of a vast network of interconnected Hitachi companies all while remaining nimble, agile, and ready to pivot at a moment’s notice. 

    Hitachi Solutions started as three founding partners and transformed into nearly 2,000 consultants, developers, and support personnel all around the globe. With 36 Microsoft Partner of the Year awards, Hitachi Solutions has established itself as a leading partner in the ever-growing landscape of technology consulting. 

    Job Description

    • Work as part of an implementation team ranging in size from 4-6 members on Enterprise ERP Projects
    • Work directly with clients to implement D365 F&O Finance & Accounting processes, including but not limited to: General Ledger, Accounts Payable, Accounts Receivable, Cash Management, Credit and collections, Budgeting & Fixed Assets
    • Work collaboratively with other functional & technical project team members to ensure successful & timely implementation
    • Actively drive requirements gathering, analysis, design, implementation & testing phases of the D365 Finance module suite
    • Stay current on product capabilities to implement feature/functions on client projects
    • Utilize all company provided & standard

    Qualifications

    • Successful completion of a post-secondary degree/diploma in Business, Computer Science or a related discipline
    • Must have 5-8 years’ experience with full life-cycle implementation of Dynamics AX or D365 Finance
    • Must demonstrate knowledge and experience in ERP implementation principles, practices and methodologies
    • Must have experience and strong working knowledge across all MS Dynamics D365 F&O Finance-related modules, including:  Accounts payable, Accounts receivable, Credit and collections, General ledger, Budgeting and Fixed assets.
    • Experience with Human Resources, Project Management, or Project Accounting is an asset
    • Strong practical Finance experience gained through industry experience preferred
    • Experience in Manufacturing or Supply Chain is considered an asset

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    See more jobs at Hitachi Solutions

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    +30d

    Technical Consultant, Customer Workflow Products Expert Implementation Services

    ServiceNow5 Lawson Lane, Santa Clara, California, United States, Remote
    agilesalesforceDesignjqueryjavaangularjavascript

    ServiceNow is hiring a Remote Technical Consultant, Customer Workflow Products Expert Implementation Services

    Company Description

    ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

    We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Job Description

    The Team

    The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

    The Role

    The Technical Consultant, Customer Workflow is the technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

    What you get to do in this role:

    • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
    • Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
    • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
    • Active Participant and Contributor and thought leader in Communities of Excellence (in Community) that Provides Mentoring, Implementation Support, Maturity Maps and Continual Improvements
    • Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
    • Achieve Customer Workflow Practice and Individual KPI’s and Metrics as defined
    •  Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
    •  Juggle multiple and complex projects/initiatives
    • Up to 50% travel annually, driven by customer needs and internal meetings

    Qualifications

    In order to be successful in this role, we need someone who has:

    • Experience in working with Enterprise IT software (e.g. ServiceNow, Salesforce, PeopleSoft)
    • Experience in Java, Java Script and corresponding frameworks, like jQuery, Prototype JS or Angular
    • Experience working within Agile or Scaled Agile frameworks, preferred
    • Experience in requirements gathering, including experience in creating process documentation
    • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
    • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment.
    • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
    • Active listener, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
    • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
    • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting role
    • Desired ServiceNow Certifications:
    • Domain experience desired but not required; Financial Services, Telecommunications, Healthcare and Life Science, and Federal.
    • Field Service Management, CRM, Customer Service Management software/platform experience( ServiceMax, Salesforce, Zendesk, Zoho etc) a plus

    We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    Work Personas

    Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

    Required in Office

    A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

    Flexible

    A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

    Remote

    A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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    +30d

    Senior Technical Consultant, UX Workflow

    ServiceNow5 Lawson Lane, Santa Clara, California, United States, Remote
    Bachelor's degreefigmasketchDesignIllustratorPhotoshopmobilesassUXcssjavascript

    ServiceNow is hiring a Remote Senior Technical Consultant, UX Workflow

    Company Description

    ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

    We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

    Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

    Job Description

    What you get to do in this role: 

    This role is part of the Creator Workflows and Platform Expert Services team and will be a functional and technical expert of ServiceNow’s front end technologies. The ideal candidate for this role is passionate about the intersection of human needs and business impact. They thrive in a fluid work environment, are a self-motivated partner, leader and hands on maker working across the variety of industries, and synthesizing diverse perspectives. An exceptional designer OR developer with some capability in the other discipline, will also be considered.

    What you get to do in this role:

    • Build ServiceNow user experiences considering customer design, responsiveness, and WCAG 2.1 accessibility (HTML, CSS, AngularJS, SASS, Bootstrap 3, JSON, REST APIs) across all ServiceNow solutions.
    • Lead customer design workshops around Service Portal, Workspace and Mobile
    • Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
    • Act as a liaison between customer and third-party design/creative teams and customer leadership and stakeholders to ensure optimum functionality, performance, accessibility, scalability, and security
    • Draft technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
    • Create and deliver front end solutions that consider long term technical architecture, process design and ServiceNow technical standards
    • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
    • Advise customers in their efforts to take advantage of the ServiceNow Front End capabilities in their efforts to improve their existing processes and user experiences
    • Guide and provide ad-hoc oversight and enablement for the customer’s future administrators throughout the engagement
    • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
    • Juggle multiple and complex projects/initiatives
    • Promote continuous improvement practices for delivery/engagement materials
    • Support specific sales activities when required
    • Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
    • Travel depending on customer needs and internal meetings, potentially up to 50%.

     

    Qualifications

    To be successful in this role you have:

    • At least 5 years of configuration or development experience – ServiceNow app dev, web development, integrations, ServiceNow portal, workspace and mobile solutions
    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
    • Experience developing with common JavaScript frameworks (AngularJS, React, etc.) and consult on UX related projects
    • Experience with Web Technologies (HTML, Web Services, Bootstrap 3, CSS, etc.) and working with SaaS technologies
    • Applying a User-Centered Design mindset and methodology when working on product designs
    • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
    • Proven team player and team builder

    Special consideration will be given to those with the below experience:

    • Bachelor's degree or certifications (Human-Computer Interaction or a related field)
    • Experience in conceptualization, design strategy, UX, and art direction of prototypes
    • Familiarity with collaboration, design and prototyping tools such as Miro, Sketch, inVision, Figma, Adobe Photoshop, and Adobe Illustrator
    • Experience with user research such as:
      • Conducting User Interviews, Usability Studies, Card Sorting, Surveys, etc.
      • Formulating data into presentable format of personas, research findings, and customer journey maps
    • Understanding native mobile, web application, and responsive web design experience
    • Command of design basics: readability, iconography, color, and spatial relationships
    • ServiceNow certifications such as System Administrator (CSA), Application Development (CAD), Service Portal, and Virtual Agent are beneficial

     

    FD21

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

    Work Personas

    Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

    Required in Office

    A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

    Flexible

    A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

    Remote

    A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

    See more jobs at ServiceNow

    Apply for this job

    +30d

    Senior Technical Integration Consultant - MFT, Migrations, ETL- 100% Remote- US Based Remote

    Coenterprise45 W 36th St, New York, NY 10018, USA, Remote
    B2BoracleDesignjava

    Coenterprise is hiring a Remote Senior Technical Integration Consultant - MFT, Migrations, ETL- 100% Remote- US Based Remote

    Company Description

    CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Supply Chain and Business Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.

    Job Description

    The Senior Technical Integration Consultant works directly with customers and members of our Business-to-Business (B2B) consulting team to deploy solutions that support our clients’ business and technology needs. 

    The Senior Technical Integration Consultant collaborates closely with Project Managers, Solution Architects, and Junior Consultants to ensure timely and accurate delivery of our projects. The right candidate is a highly-motivated analytical thinker solver with strong soft skills, and is capable of learning multiple technology disciplines and concepts.

    Qualifications

    The Senior Technical Integration Consultant should have a minimum of five (5) years’ experiencewith IBM B2B Integrator / Sterling File Gateway suite of products including:

    • Installation and configuration of multi-node architecture environments, including upgrades and platform migration
    • IBM B2B Integrator / Sterling File Gateway maintenance and administration
    • Business Process orchestration
    • Build and deploy of custom Services, Adapters, and Protocols
    • Data translation using IBM B2B Integrator maps (e.g., XML format to Flat File)

    The Senior Technical Integration Consultant must be familiar with following technologies and concepts:

    • Server operating systems (Linux/Unix, Windows),
    • Virtualized servers and hosted server architectures.
    • Cloud (IBM/Amazon/Azure/GCP) based deployment architecture
    • Software Development Life Cycle (SDLC), including requirements gathering, solution design, building technical artifacts, system testing, deployment, and support.
    • Industry-standard communication protocols (e.g., AS2, SFTP, HTTP/S, FTP/S)
    • Security standards (PGP/GPG, SSL certificates, SSH)
    • Relationship database management systems (e.g., MSSQL, Oracle, DB2)
    • LDAP and integrated authentication
    • System and port architecture
    • Electronic Data Interchange (EDI) standards (e.g., X12, EDIFACT)
    • Managed File Transfer (MFT)
    • Enterprise Application Integration (EAI)

    Knowledge of the following subjects is preferred:

    • IBM Sterling Secure Proxy
    • IBM Sterling External Authentication Server
    • IBM Control Center
    • IBM Transformation Extender/Advanced
    • IBM Connect Direct
    • Java extensibility in IBM Sterling Integrator
    • Web Services
    • RESTful APIs
    • Experience in a professional consulting setting
    • Cloud virtual infrastructure sizing and performance tuning

    The Senior Technical Integration Consultant will be responsible for:

    • Working with clients and solution architects to document business needs and to translate those requirements into the technology application stack/solution to-be delivered.
    • Collaborating with Project Managers to define project timelines and tasks, with associated dependencies and priorities.
    • Delegating tasks to team members and being accountable for their completion.
    • Creating, maintaining, and reporting on tasks and due dates, and proactively communicating concerns or recommendations.
    • Serving as a key contributor to their assigned project(s) and a mentor to junior members of the team.
    • Defining, estimating, building, and testing solution artifacts.
    • Creating and maintaining client deliverables (e.g., design specifications, architecture diagrams, installation guides, status updates).
    • Providing accurate and proactive time and expense entry and reporting.
    • Proactively pitching in and offering support across the organization where needed.
    • Seeking and identifying opportunities to improve the organization.

    EDUCATION/ CERTIFICATIONS

    ·       Bachelors Degree - Business or Technology or equivalent experience

    Additional Information

    Come experience our spirited culture and work with a smart, dedicated and high-energy team in a stable and fast-growing company! Here is a small sample of our benefits and perks we offer:

    • Comprehensive Health Insurance with generous employer contribution
    • Matching 401(k) - $$$$
    • Generous PTO Policy
    • Virtual Team Lunches
    • Wellness Program
    • Monthly Mingles
    • Birthday Celebrations
    • Virtual Events- Happy Hours, Casino Night, Magic Show, Scavenger Hunt of National History Museum, Game Nights and more

    At CoEnterprise, we believe diversity drives innovation. We are committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of our business.  In recruiting for our team, we welcome the unique contributions that you can bring. We value employees for their differences represented by a variety of dimensions including demographics, behaviors, work style and perspectives.

    We are an AA/EOE employer.

    +30d

    Senior ServiceNow Technical Consultant

    Yuxi GlobalMedellín, Medellin, Antioquia, Colombia, Remote
    Designuiscrumapicssjavascript

    Yuxi Global is hiring a Remote Senior ServiceNow Technical Consultant

    Company Description

    Yuxi Global is a nearshore custom software developer headquartered in the United States (U.S.) since 2005, with a market presence in Florida and the Midwest. We serve the U.S. with more than 100 IT professionals in operations centers across Latin America, including Colombia, Mexico, Brazil, and Costa Rica.

    Job Description

    As a Senior Technical Consultant , you will work to develop, design and on technical solutions on the ServiceNow platform. You will provide administration, applicationdevelopment, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the ServiceNow platform.
     

    ·  Proficient with JavaScript, HTML. CSS AngularJS. Bootstrap

    ·  Build integrations to 3rd party platforms using Scripted REST API's Develop custom applications to meet customer business requirements

    ·  Write/create advanced custom business rules, client scripts. script includes. Ul policies, ACL's. data policies. UI scripts.

    ·  Troubleshoot production issues independently and remediate

    ·  Lead development efforts in at least one (1) application that is outside of ITSM

    ·  Attend requirements review and validation sessions as required

    ·  Participate in scrum ceremonies

    ·  Work independently as well as part of a team using good communication and positive attitude

    ·  Deliver measurable. positive results within the client and team's timeline resulting in positive feedback from dents

    ·  Build on current platform knowledge by learning new modules and broadening skillset

    ·  Continue learning service delivery solutions, technologies, and methodologies

    ·  Maintain professionalism and an uninterrupted work environment during all client meetings and interactions

    ·  Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.

    ·  Remain innovative, creative. self-directed...a great leader and team player with a record of accomplishment in managing multiple complex tasks

    ·  Utilize strong communication, presentation. and writing skills

    ·  Maintain current certifications, keep up to date on all Delta releases

    ·  Maintain professionalism and an uninterrupted work environment during all client meetings and interactions.

     

    Qualifications

    • Consistent track record of surpassing quota and revenue goats

    • 3+ years in software and/or applications sales and services

    • Proven track record of building satisfied loyal and reference able customers

    • Proven success in a full life cycle sales role

    • Strong operational and analytical abilities

    • Experience selling cloud based enterprise applications is strongly preferred

    • BA/BS Degree education preferred GlideFast Consulting is an Equal Opportunity Employer

    Additional Information

    Ability to work effectively in a team environment and an aptitude for collaboration with diverse teams as well as work independently and multi-task effectively.

    Ability to work in a fast-paced environment that includes an aggressive release schedule, multiple concurrent projects and evolving business requirements.

    Strong troubleshooting, debugging and analytical skills.

    Well organized, Self-leaner and detail-oriented work style.

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