ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, India, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Our client requires 2 Technical Writing Consultants for a 12-month, primarily remote project with their Rensselaer, NY facility. Appropriate Consultants must be good with Microsoft Suite including Teams, Word, and Excel. Additional experience with SharePoint, and Quality Management Systems, are required as well. This position will start remotely, with possible travel required later in the project (presence required 1 week per quarter). Duties and responsibilities to include, but are not limited to: 

• Documentation generation regarding HVAC and HEPA.
• General Facilities/Utilities technical writing, including equipment, systems (HVAC, WFI, etc.)
• Responsible for writing activities for SOPs.
• Ensure training materials align with SOPs.
• Coordinate document reviews, collate comments, ensure comments are accounted for, organize review meetings, as required.
• Expert level in Word for formatting & Subject Matter Expert for good documentation practices.
• Ability to evaluate SOPs from different companies on the same topic and consolidate differences for SMEs to evaluate.
• High level of organization; ability to track up to 100 documents.
• Adheres to established regulatory standards and Company-approved templates.
• Coordinates quality control (QC) reviews of documents.

Qualified candidates must have:

• Bachelor’s degree in the life sciences.
• Minimum of 3 years of experience in the writing regulatory documents for pharmaceutical, biologic or medical device companies.
• Expert word processing skills in MS Word, including proficiency with tables, graphs, and figures are required.
• Must be able to work in a collaborative team environment.
• Strong computer skills, project management skills, and a high attention to details
• Knowledge of internet software, spreadsheet software, word processing software, graphics software (e.g., PowerPoint), bibliographic software e.g. EndNote) and any other applicable software as may be needed by the job from time to time as it changes
• Quiz writing (able to pick out the three main points in a document, write questions and answers)
• Proven team player who can focus and continuously reinforce efforts to meet timelines.
• Exceptional time management skills.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties.  Please, no phone calls or emails to anyone regarding this posting.***

Writing the future. Together. 

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow. 

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com  

Your Team

We are the Integration and Analytics domain teams helping financial institutions to easily adopt and use, as well as gather and analyze data from our Avaloq products, within a wide ecosystem. We believe our colleagues comes first, thinking different is an asset and innovation comes by putting customer experience first in our design thinking.

We are looking for a strong consultant who has both business acumen and technical experience, to become part of these domains, driving the interactions and collaboration with existing and potential clients.

Your Mission

• Act as a stream lead representing the integration products
• Design technical and solution architecture using integration patterns
• Implement the designed solution with the team
• Support Key Account Managers and sales in offers and contracts
• Recommend process, product or service improvements based on the client requirements

What you need

• Professional experience as technical consultant gathering client requirements and designing banking solutions in partnership with development teams
• Hands on experience in Java and Spring Boot microservice based APIs
• Hands on experience in Kafka or JMS
• Experience in Kubernetes or similar technologies
• Good knowledge on integration patterns
• Basic knowledge in Oracle Database
• Excellent communication using the English language, negotiation and presentation techniques and having great collaboration and team spirit
• Deep strategic mindset with entrepreneurial drive, openness and dynamism

You will get extra points for the following

• Understanding of data flow, data modelling and data management
• Avaloq product know-how
• Proven experience in Data Engineering projects
• In depth knowledge / practical application of private banking / wealth management solutions

What you can expect:

It’s all about getting to know our teams and to e-meet with us. We will use video interviews to give you the opportunity to meet your future colleagues and get a first insight into Avaloq’s unique culture.

What we will offer you

We offer competitive base salaries and a benefits package with private health and dental care as well as a generous pension. If you go the extra mile, you might be entitled to an extraordinary achievement reward.
Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

Don’t be shy – apply!

Please only apply online. 

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, India, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Our client requires a Technical Writing Consultant for a 3-month, fully-remote engagement with their Carlsbad, CA facility. Duties and responsibilities to include, but are not limited to:

• Documentation generation to suppport the tech transfer backlog.
• Document generation involving Chem E., looking for those with previous chem experience.
• Aseptic processing documentation generation and review.
• Writing work instructions for fill finish, lyophilizers, formulations, etc.

Qualified candidates must have:

• Bachelor’s degree in the life sciences.
• Minimum of 7 years of experience in the writing regulatory documents for pharmaceutical, biologic or medical device companies.
• Expert word processing skills in MS Word, including proficiency with tables, graphs, and figures are required.
• Must be able to work in a collaborative team environment.
• Strong computer skills, project management skills, and a high attention to details
• Knowledge of internet software, spreadsheet software, word processing software, graphics software (e.g., PowerPoint), bibliographic software e.g. EndNote) and any other applicable software as may be needed by the job from time to time as it changes
• Quiz writing (able to pick out the three main points in a document, write questions and answers)
• Proven team player who can focus and continuously reinforce efforts to meet timelines.
• Exceptional time management skills.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, India, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.

Our client requires a Technical Writing Consultant for a 3-month, fully-remote engagement with their Carlsbad, CA facility. Duties and responsibilities to include, but are not limited to:

• Documentation generation to suppport the tech transfer backlog.
• Document generation involving Chem E., looking for those with previous chem experience.
• Aseptic processing documentation generation and review.
• Writing work instructions for fill finish, lyophilizers, formulations, etc.

Qualified candidates must have:

• Bachelor’s degree in the life sciences.
• Minimum of 7 years of experience in the writing regulatory documents for pharmaceutical, biologic or medical device companies.
• Expert word processing skills in MS Word, including proficiency with tables, graphs, and figures are required.
• Must be able to work in a collaborative team environment.
• Strong computer skills, project management skills, and a high attention to details
• Knowledge of internet software, spreadsheet software, word processing software, graphics software (e.g., PowerPoint), bibliographic software e.g. EndNote) and any other applicable software as may be needed by the job from time to time as it changes
• Quiz writing (able to pick out the three main points in a document, write questions and answers)
• Proven team player who can focus and continuously reinforce efforts to meet timelines.
• Exceptional time management skills.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We’ve been part of global tech company NEC Corporation since January 2018.

Please note this role has the flexibility to be hybrid working or fully remote depending on your location.

NEC Software Solutions are on the lookout for candidates with experience in Oracle Database Management to join our team as an Application and Database Technical Consultant. We’re a highly skilled team, who are supporting software solutions for over 100 Customers - including some of the biggest names in the Public Sector across both Central and Local Government. 

This is a unique opportunity that will allow you to work with a mix of on premises, private and public cloud based systems. We’re not just looking for a DBA - we’re looking for a DBA who is motivated to drive their career to the front line of current technology. These people will be involved in installing our newly developed software, applying updates to installations, performing upgrades and so much more. 

The team has over a hundred years of commercial experience, which puts us in the perfect position to support and develop newer members. This support can include things like; growing your product knowledge, developing your technical skills, and becoming an integral part of our team. If you’re looking to progress in your career, and learn from some of the best in the business then this role will be perfect for you! 

We’ve listed a few of the key duties in the role, but there is so much more that you could be involved with in the NEC Team.

• Apply our software updates to customer non-production and production systems.
• Perform related software technology upgrades including Oracle Database, Apache Tomcat, Apache Web Server, and Jasper Reports Server.
• Perform installations of new software developed by our company.
• Troubleshoot issues relating to software installation and upgrades.
• Review daily monitoring metrics to proactively respond to potential issues such as database performance, filesystem space and backup issues.
• Perform scripted backup and restore tasks.
• Communicate with our customers in a professional and solution-driven manner.
• Work as a team to troubleshoot problems and share workloads.

Essential Skills/Experience:

• Oracle Database management including upgrades (single instance only, not CDB or RAC databases).
• Installing and maintaining software on Solaris, Linux or MS Windows operating systems.
• Working directly with customers via video conference, telephone and email communication.

We’d love to speak with candidates who have some experience in any of the following - but don’t hold back if you don’t - our fantastic team can train you up on all of this:

• Deployment of Apache Tomcat based web applications.
• Apache Web Server configuration and management.
• Unix shell scripting.
• Performing scripted database and software backups and recovery.
• Microsoft IIS Web Server configuration and management.
• An understanding of network architecture such as private networks, DMZs, etc.

Employees of NEC Software Solutions are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs 
• The role offers a competitive salary

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

Centraprise is providing traditional staffing services, professional and technical staffing and management services to some of the country's leading companies with highest quality of service.
 

Due to our expertise across multi-platform technologies and skill-sets, Centraprise provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers, Centraprise Inc has gained vast experience and competence to deliver quality services at competitive prices.

Should have Microfocus and (Modernization project). Azure cloud good to have

Must have :

·         Should have experience working in Micro Focus Enterprise server in Linux platform on cloud preferably Azure

·         Experience in working in fixing application issues, basic Environment configurations and resolving issues,  providing work around for the application issues  in the above environment

·         Working knowledge of scheduling jobs using commercial scheduling software, IBM TWS  is preferred

·         Knowledge of Micro Focus tools for Data Migration, security, integration, etc

·         Excellent in communication skills with considerable exposure in Client facing role.

Good to have :

·         Experience on effectively configuring Interfaces, storage, security in these environments

·         Prior experience on Mainframe Migration to cloud , Adaptation experience of Mainframe code into these environments, compiler know how, remediation/ refactor experience of code

·         Strong experience in development and Testing in Micro Focus on Complex and large Application with Multiple Interfaces

Mainframe Technical Consultant

Describe your perks and culture

What we offer:

Our people-first policies define who we are as an organization. We offer a flexible and remote work environment, employer-paid benefits, and competitive time-off and pay. We actively encourage professional development and career growth in each team member. If you like challenging and varied work in a supportive team environment, then we invite you to apply. 

Who we are:

OnActuate is a Global Information Technology and Consulting Firm. We are a gold-certified partner for Microsoft Dynamics as a Cloud Solution Provider (CSP) and value-added reseller in the U.S., Canada, India, Latam and Singapore. We have experience in implementing full-stack Microsoft solutions such as Microsoft Dynamics 365, Power Platform, SharePoint, Azure Services, and related technologies across the globe. Our project implementation services are complemented by our advisory consulting and direct support services.

Currently in our 9th year of providing Dynamics ERP and CRM solutions, OnActuate has specific tailored solutions for organizations in Public Sector, Retail, Manufacturing & Distribution, and Financial Services to help them achieve rapid growth and solve their unique business challenges.

OnActuate is looking to hire an experienced full-time Microsoft Dynamics 365 Technical Consultant - specializing in Finance & Supply Chain - to join our ever-expanding Microsoft Dynamics practice! As a member of the professional services team, you will work closely with our customers to help them meet their goals.  

Location: Remote with the possibility of flex time in office, and potential travel to client sites. Applicants must reside in and be legally able to work in India.

Key responsibilities include, but are not limited to:

• Review customers’ business processes - provide solid analysis, assess solutions, and advise on how to best meet their goals 
• Complex application development  
• Upgrades  
• Integration  
• Data migration  
• Performance optimization  
• Environment and release management  

• 5+ years Dynamics technical design and development experience (X++, SSRS and BI development)  
• Participated in a minimum of 3-4 MS full life cycle AX2012, Dynamics 365 F&O implementations projects in a role of a Developer, Technical consultant, or Technical Architect  
• Experience with Visual Studio and in .NET development  
• Experience in upgrading From AX2012 to latest releases of Dynamics 365 (code and data upgrade)  
• Experience in complex data migration (using DIXF, third party tools, custom development (EXCEL/CSV programs))  
• Experience in complex integration development (web services, DIXF, .net custom client-server applications, knowledge of standard web services and integration protocols – OData, SOAP, JSON, REST, SSIS, direct SQL, Azure logic apps)  
• Experience in performance optimization (X++ application code, troubleshooting D365 components, LCS Environment monitoring)  
• Experience in environment and release management (ALM, TFS, Build processes, Environment management, Installation, and configuration of AX and related components)  
• Experience evaluating customer requirements and producing design and project documentation  
• Azure knowledge, experience working with and managing cloud environments  
• Strong knowledge of LCS, ALM and Delivery tools  

Why work at OnActuate: 

• Inclusive, people-first environment
• Collaborative, team-based approach to meeting our client's needs 
• 100% Employer-paid benefits 
• Competitive time-off policies 
• Ongoing professional development 
• Remote work with flexibility and true work-life balance 

At RPI we pride ourselves on being a team in the truest sense. We foster a collaborative working environment and are available to lend a hand where needed. Our approach focuses on results, but we enjoy thinking outside the box and breaking down preconceived notions. Our atmosphere is professional and relaxed. Turnover is low. Success is measured by client satisfaction, ease to work with, and performance.

A Technical Consultant, Reporting & Analytics is a member of RPI’s delivery team, executing on Reporting & Analytics engagements, and passionate about the implementation of Cloud ERP software.

This role works closely with RPI’s project team to develop and deploy solutions that fulfill our clients’ various analytic and reporting requirements.

This role must have knowledge of core design principles, common data modeling and reporting patterns, client facing and solution design experience, and a successful track record of delivering successful projects.

What you’ll be doing…

• Conducts discovery exercises, write requirements & design documentation, and coordinate delivery of the solutions
• Builds and maintains a library of reusable Delivery Documentation and code
• Uses common data architecture practices to architect, design, and develop data/analytic platforms (e.g. data warehouses, data lakes) that are used to produce analytic products such as reports, dashboards, ML models, etc.
• Leads our customers in programs focused on improved data literacy and expanded use of analytics capabilities to share key insights and make faster, more impactful business decisions
• Formulates and articulates architectural trade-offs across solution options before recommending an optimal solution to meet customer’s requirements
• Collaborates with client stakeholders and development staff to ensure recommendations maximize the value of client data across the organization
• Drives innovative technology solutions through thought leadership on emerging trends
• Shares project solutions and outcomes with colleagues to improve delivery on future projects

Who you are…

• Has significant analytic and reporting experience in Human Resources, Financial Management, Supply Management, or Payroll related domains
• Works on multiple projects
• Works in a diverse, fast-paced environment and effectively collaborate across teams
• Is a great teammate who can work across the organization to improve the way we serve our clients
• Mentors and shares best practices with team members

Basic Qualifications…

• 5+ years of Data Modeling Experience
• 5+ years of experience with development in business intelligence reporting software such as SQL Server Reporting Services, Crystal Reports, Business Objects, Tableau, or Power BI.
• Experience in writing SQL, stored procedures
• Experience with programming languages
• 5+ years experience with ETL design concepts
• Experience with both agile and waterfall approaches to SDLC

Preferred Experience…

• Significant analytic and reporting ERP experience in Human Resources, Financial Management, Supply Management, or Payroll related domains
• Relevant experience in Consulting or Professional Services Delivery role
• Technical skills in databases, warehouses, BI, analytics, and visualization platforms ideally within cloud technologies (AWS/Azure/Google Cloud)
• Broad knowledge of data technologies, tools, and disciplines including data modeling, dimensional models (star/snowflake schemas), third-normal-form structures, ETL/ELT, change data capture, slowly changing dimensions, and database tuning
• Familiarity with BI tools such as Tableau, Microstrategy, Business Objects, Cognos, OBIEE, or Qlikview
• Any previous Infor CloudSuite, Infor Data Lake, Infor Birst, Infor Analytics, Infor BI FSM, Infor Application Studio would be a plus
• Experience in the design and implementation of modern data architectures and concepts such as cloud services, real-time data distribution (e.g. Kafka, Kinesis, DataFlow), NoSQL (e.g. MongoDB, DynamoDB, HBase), and data governance
• Visual dashboard development experience and skills and knowledge of best practices

All of your information will be kept confidential according to EEO guidelines.

RPI Consultants is headquartered in Baltimore since 1999.

"RPI Consultants, LLC is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

Specialists in industry disruption, eWave is an independent digital transformation agency with commerce at its core. Using service design thinking, we have an unwavering commitment to delivering experience-driven digital reinvention that inspires deeper relationships between brands and their customers.

Partnering with brands such as Nike, Canon, Coca-Cola Amatil, and Nestle, we work on some of the most exciting and innovative digital projects in the APAC market.

Our team is our strongest asset, and together, we're reimagining consumer needs using methods that bring our clients closer to their customers than ever before. We're thinkers, we're creatives, we're technologists, and we're looking for people to join us on our journey.

The Digital Delivery Consultant is the subject matter expert on the organisation's eCommerce platforms and technologies, and will translate business requirements from client stakeholders into both functional and technical documentation to be used by the wider Solution Delivery team. In addition the ideal candidate will have a passion for Project Delivery and as a "Consultant" be willing to combine responsibilities of that of a BA and PM to be able to service our customer base.

The ideal candidate will possess strong organisational and problem-solving skills, and a passion for applying their expertise to help companies take the next step in their digital transformation. They would also have a good practical knowledge of the Applications space, with a sound understanding of the SDLC.

THE RESPONSIBILITIES

• Facilitate Discovery Workshops
• Gather & Document Requirements
• Translate Business Requirements into User Stories
• Create Functional & Development Specifications
• Scope & Document System Integrations
• Contribute to Solution Architecture
• Manage the Delivery of Projects
• Analyse Trade-offs between Usability & Performance
• Produce & Prioritise Test Cases
• Conduct Client Training
• Plan & Manage User Acceptance Testing
• Attend Client Meetings

• BA/BS degree or equivalent practical experience
• 3 years of relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials
• Previous experience as a Project Manager, Digital Business Analyst, Functional Consultant, Implementation Consultant or Software SME highly advantageous
• (Preferred) 4 years of relevant work experience, including experience researching and writing excellent documentation for developers (APIs, SDKs, web technologies)
• (Preferred) Relevant industry certification
• (Preferred) Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.

• Remote Work Opportunities with an ultra flexible working culture
• Professional Mentoring Program with Semi-Annual Performance Review, 360 Feedback and Individual Growth Roadmap
• Multiple learning opportunities and professional certification programs
• Working as a part of a Global team in a Multicultural Environment
• Unlimited Paid Annual Leave (after first 12 months of employment) 
• Gifted Birthday Leave
• Rewarding Compensation Package 

We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.

We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.

Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

Senior Infrastructure Technical Consultant Responsibilities:

• Experience working with or leading infrastructure implementation teams
• Review project technical deliverables with key stakeholders
• Work with our Senior Infrastructure and Solution Architects to turn the customers brief into low level technical designs and solutions
• Work with the Infrastructure project manager to develop the required project approach, phases, deliverables, tasks and estimates
• Coordinate with the Application Development Team on any cross-stream project issues or touchpoints
• Coordinate with Third Parties (e.g. Networking service provider) to identify project integration touchpoints and agree their scopes of work

The Senior Infrastructure Technical Consultant MUST have the following attributes:

• A highly motivated individual with a consultancy and solution orientated mindset
• Strong infrastructure admin, design and consultancy experience
• Strong documentation skills with particular focus on technical designs
• Display a breadth and depth of knowledge across a wide spectrum of existing technologies used within the customers IT estate (see below)
• Ability to quickly adapt to further new technologies when required
• Proven technical leadership, organisational, analytical, risk management, and problem-solving skills
• Qualification in Computer Science / Computer Engineering OR equivalent work experience.
• Strong communication skills - can describe complex technical concepts/issues with non-technical stakeholders
• Ability to quickly arbitrate, prioritise and filter project issues to identify solutions
• Ability to make balanced and pragmatic technical decisions to ensure timely project completion
• Commitment to continuous learning and upskilling on latest technologies and trends            

Key Technical Skills

Experience in the following:

• Building containerised Microservice Architectures using Kubernetes (knowledge of or commitment to upskill on Red Hat OpenShift 4.x)

• Building highly available API services (knowledge of or commitment to upskill on Red Hat 3Scale and SSO)
• DevOps concepts and technologies
• Security Concepts and Standards
• Build Automation / Infrastructure as code
• An understanding of network and firewall design concepts
• Experience of Database and/or application services migration to new infrastructure

Desired additional Technical Skills

Exposure to other technical components and technologies in the clients estate would be beneficial but not mandatory:

1. Redis/Sentinel, Red Hat Data Grid, MariaDB Galera, HA-Proxy, NetScaler services integration, SSL certificates, IdM server management, MSAD integration
2. VMware ESXI and SRM
3. SAN technologies
4. Solaris

**This role can be fully remote**

Before you apply, here are some of our benefits. We offer profit share, pension, private medical, flexible working policy and more. We offer incentives for accreditations and educational assistance for courses relevant to your role.

We offer employee recognition in the form of Excellence Awards and V1Ps which is awarded by your peers. Engagement is incredibly important with local engagement teams driving our engagement events!

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Sr. Technical Consultant, Customer Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Customer Workflow products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the technical expert in how to best support Customer Service by configuring Customer Workflow Service Delivery using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow Customer Workflow Solution’s standard capabilities in their efforts to improve their customer service
• Lead customer design workshops focused on ServiceNow Platform and Customer Workflow Solution technology
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

In order to be successful in this role, we need someone who has:

• At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals preferably with consulting experience.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading CRM tools and related systems.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Desired ServiceNow Certifications:
  •  Certified System Administrator (required or must achieve within the first 60 days)
  • Certified Implementation Specialist - CSM 
  • Certified Implementation Specialist - FSM 
• Field Service Management, CRM, Customer Service Management software/platform experience( ServiceMax, Salesforce, Zendesk, Zoho etc)
• Domain experience desired but not required; Financial Services, Telecommunications, Healthcare and Life Science, and Federal.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow IT Asset Management products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Be the technical expert in how to best support IT by configuring IT Asset Management Service Delivery using ServiceNow best practices focused on configuration vs. customization
• Support the engagements efforts for IT - specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow IT Asset Management Solution’s standard capabilities in their efforts to improve their IT processes
• Lead customer design workshops focused on ServiceNow Platform and IT Asset Management Solution technology
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

In order to be successful in this role, we need someone who has:

• At least 3 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models.
• Understanding of end-to-end procurement, request, allocation & reclamation process flows
• Ability to interact with customers in regard to contract management
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ pageto learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. 

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible 

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

The Yardi Technical Support Specialist is responsible for delivering software-based solutions to internal business units, and will troubleshoot technical issues to deliver solutions according to service level agreements. The Yardi Technical Support Specialist will also be responsible for communicating with the business, documenting and escalating where applicable.

* Bachelor's degree in accounting, computer science or equivalent work experience
* 1-2 years of experience in a similar technical role required
* Experience in working support cases from a customer relationship queue
* Intermediate-level knowledge of Yardi Voyager platform
* Basic knowledge of property management and accounting
* Highly effective written and verbal communication skills are required
* Effective organizational, stress and time management skills
* Demonstrates a sense of urgency and ability to meet deadlines
* Ability to work independently or as a team member
* Knowledge of Microsoft SQL Server is a plus
* Project management experience a plus
* Knowledge of Yardi Voyager's Investment Module is a plus
* Experience with the property management and single family housing environment/industry a plus

All your information will be kept confidential according to EEO guidelines.

About Hitachi Solutions Europe:

Hitachi Solutions Ltd. understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm, headquartered in Tokyo, Japan, working with the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

As a core member of Information & Telecommunication Systems Company of Hitachi Group, Hitachi Solutions are a team of experienced industry professionals, consultants and technology experts, with a wide range of capabilities including digital transformation, CRM and Finance implementation, data science & analytics and low code applications. Our highly skilled team help drive improvements to many aspects of business creating efficiencies and growth.

Our competitive advantage:

We strive to be our customers most valuable and trusted partner every step of the way. Through our talented people, innovative culture, and technical and business expertise, we compel powerful results and outcomes that improve our clients’ businesses and help them better compete and succeed in today’s digital world. Our high-skilled team pride themselves on supporting the delivery of continual success and innovation to the organisations we work alongside.

As a Microsoft Gold Partner, we are 100% dedicated to their mission to revolutionise modern business and solving complex challenges with the very best innovative solutions. As a nationally managed Tier 1 partner with over 40 Microsoft Partner of the Year Awards, we have a strong technical relationship with Microsoft that leads to unmatched delivery excellence.

Key Responsibilities:

• Ensure that all technical / development work is produced whilst adhering to relevant best practices
• Where required liaise with other internal or client-side resources to resolve issues
• Regular participation in technical project meetings 
• Establish an effective direct relationship with technical & functional resources and the Project management team
• Effectively communicate concerns to Project Manger
• Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd.'s Quality Management Policy

Key Competencies                                           

Essential:

·       Fluency in English verbal and written

·       Experience Customizing Microsoft Dynamics 365 Finance & Operations (AX) using                 X++.

·       Technical knowledge and skills related to Microsoft Dynamics 365 F&O/AX including:                Application architecture, Application objects (AOT), APIs and Frameworks, Workflows,            Services, SQL Server T-SQL

·       Strong troubleshooting and problem-solving skills

·       Understanding of required Code delivery standards

·       Ability to work through complex issues with a minimum external input

·       Bachelor or Master’s in computer science/Communication technologies/Business                     informatics or similar

Desirable:

·  Azure DevOps – Code merging, create and execute Build Pipelines, package creation.

·  Lifecycle Services (LCS) – manage releases and environments

·  Azure - Logic Apps, storage, Active Directory

·  Power Platform

·  .NET, C Sharp

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future.  For more information please refer to our Privacy
Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/