Available Locations: Remote - US (except for SF Bay Area)

About our team

The Product Experience team is a diverse group of creative people that love to learn, collaborate, solve large-scale problems, and grow together. We're looking for a curious, user-focused, and action-oriented Senior Product Designer that is driven to design the best product experiences for the Developer Platform.

The Developer Platform is a part of the Emerging Technologies & Incubation (ETI) organization where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. 

Your impact

As a Senior Product Designer, you will work closely with other designers, engineers, product managers, and stakeholders to drive the best end-to-end experiences for developers. Your work will impact the developer experiences of a growing platform of products including Cloudflare Pages, Workers, R2, Databases, Media, AI, and more. While this is not a managerial role with direct reports, we expect our Senior Product Designers to lead by example and coach the team into doing their best work.

If you're a systems-thinking Senior Product Designer who's excited to work on significant, meaningful, and complex problems with real-world impact, come help us make the Internet better! We'd love to hear from you.

What you'll do

• Demonstrate talent and passion for designing end-to-end developer experiences.
• Distill complex problems into approachable steps through researching, sketching, and sharing ideas with your cross-functional team.
• Partner with product managers and engineering leaders to work through technical tradeoffs that affect product roadmaps.
• Partner with other designers on the developer platform design team to collaborate on shared patterns, product vision, and design goals.
• Facilitate workshops, kick-offs, and design reviews with cross-functional teams.
• Share what you learn internally and with the broader public designer, developer, and technology communities.
• Influence and contribute to the internal design process and team culture, supporting the team's current and long-term objectives.
• Drive the adoption of new design tools and methodologies to enhance team efficiency and product design.
• Make time to mentor other designers on the team and share your craft, learning as you teach.

Find ways to grow design's impact within the organization, spending time to share design decisions throughout the organization that would benefit other teams and product areas.

Examples of desirable skills, knowledge, and experience

• A deep commitment to human-centered design principles.
• 8+ years working in professional UX, interaction design, or product design roles.
• Excellent visual, written, and verbal communication skills.
• Technical expertise and an understanding of designing for developer workflows.

Bonus points

• Experience writing code and using developer tools and services

We encourage applicants to apply for the job, and we are committed to evaluating each candidate's experience to determine the most appropriate level and title for their qualifications

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $192,000- $234,000.
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $214,000- $262,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

The Deputy Editor’s role is to serve as the right-hand to the Editorial Director, assisting in shaping and implementing content strategy, managing the day-to-day workflow of the team, and bringing thoughtful, compelling stories to life. They will manage five staff writers and be responsible for assigning, editing and publishing daily news stories as well as editing stories from across the team and freelancers as needed. They will focus on developing the editorial skillsets of the staff writers through hands-on support, constructive feedback, and guiding the team through every aspect of the editorial process. They will be instrumental in helping to ideate and execute on ambitious stories, tent poles, franchises and other editorial products. In partnership with the Editorial Director, they will ensure the smooth functioning of the team, including overseeing budget, contracting freelancers, and maintaining a daily publishing schedule.

WHO WE ARE

Thrillist helps its ever-curious readers, no matter where they are in the world, to discover their next adventure. As the go-to digital media publication for passion-led exploration, Thrillist focuses on where travel converges with culture—including art, history, food and drink, nightlife, the internet, the outdoors, and more—to help inform and inspire travel plans from the moment we walk out the front door. None of us leave our interests or identities behind when we travel; at Thrillist, we turn our passions into transformative travel experiences.

Thrillist is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

WHAT YOU’LL DO

• Manage, lead and guide an ambitious team of writers
• Oversee and edit news and short-form content for the site
• Provide quality control for the team and proactively work to help its writers and editors hone their skills 
• Stay on top of the latest news and trends and help news writers to uncover original, timely stories with fresh angles on a daily basis 
• Guide team in every aspect of developing thoughtful, engaging storytelling, helping to bring stories from pitch to publication
• Use audience insights and data to inform editorial decisions
• Help the Editorial Director to develop and run innovative editorial franchises, tent poles, and other products
• Work in partnership with the Audience Development Director to oversee the national team’s newsletters
• Help the Editorial Director to oversee budget, contract freelancers, and maintain a daily publishing schedule
• Work with the audience team, audio, video, and other editors across the Thrillist newsroom to elevate the work across mediums
• Help team to manage their time and hold them accountable to deadlines, while also working to make sure they have the tools and support they need to be successful
• Attend regular company-wide pitch meetings and brainstorms and contribute creative ideas with unique angles across multiple teams
• Use reporting tools (such as Google Analytics, Parsely, SEMRush, and custom dashboards) to analyze traffic and SEO data to inform strategy and decision making

WHO YOU ARE

• Minimum of 3 years of experience in digital media, including at least 2 years as an editor
• Bachelor’s degree (journalism or online media a plus)
• Experience managing a team, inclusive of delegating responsibilities, managing performance, supporting growth and development, and providing meaningful feedback
• Strong reporting, writing, editing, and organizational skills
• Expert-level headline writing
• Sharp eye for beautiful imagery and photography for story packaging
• Knack for fact-checking and instinct for detecting questionable information
• Extensive knowledge of how internet news and travel content works and familiarity with the ever-changing digital media landscape
• Proficient in using and customizing data analytics tools, social media/trends monitoring platforms for a highly efficient workflow
• Comfort and aptitude for communicating with writers on your team, freelancers, and representatives across the department and beyond 
• Ability to multitask and meet deadlines while juggling multiple projects

If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team. We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

This job is remote.

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefitshere.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep ourdiversity data publicfor the sake of accountability, transparency and communication. Learn more about our valueshere, and our approach to corporate citizenshiphere. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.comemail addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud,here.

The role: 

• As a member of our Design team, the Director, Product Design will lead the strategy and vision for design across our products. 
• You are a strong leader, design evangelist, and thought partner with comprehensive industry knowledge. 
• You will retain, motivate, and develop a high-performing design team while fostering an environment for helping others learn and grow.You do not shy away from difficult conversations and you will coach and mentor team members by providing effective performance feedback to improve and develop optimum performance through day-to-day design challenges.
• You will produce non-obvious user experience insights to create innovative designs for Newsela and identify ways to improve the user experience both visually and by measurable user outcomes. 
• You will independently produce, deliver, and validate high-quality end-to-end product(s), with a focus on ideating short-term design strategies and features with our product team that balances strategic business goals with the needs of clients.
• You will collaborate with core team members to introduce new product features and create a better user experience based on user feedback. 
• You will partner closely across our cross-functional team to bring the voice of the customer to every conversation – and ensure we are building the best products in the market.
• You will be building the org by creating and executing on design vision with a focus on quality metrics for usability while delivering experiences that drive growth.You will be leading the design strategy and influencing direction by using data, examples, and sway to create the vision for where the product design should head for dynamic experiences.

Why you’ll love this role:

• You will have the opportunity to have an impact on the design strategy and vision across Newsela’s products. 
• You will be joining a fun team with the opportunity for virtual get-togethers and on-site events throughout the year.
• The team is a blend of high-functioning and collaborative Product Designers and User Researchers who are key in shaping our features and products.
• You will have a direct impact on our customer-obsessed team who deeply cares about shaping our teacher and student experience, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

Why you’re a great fit:

• 3+ years of experience leading design teams and a minimum of 7+ years of product design experience. Skilled at implementing and optimizing the organizational structure and creative development processes that allow the design team to scale with the company.
• Experience with a wide range of design prototyping tools and methods like sketching, storyboarding, diagramming, wireframing, prototyping, anduser research.
• Deep knowledge in 2-3 key areas: UX/Prototyping & Interaction Design, UI/Visual Design, Understanding Human Behavior, Business and Product Strategy, Design Thinking, Accessibility and Inclusive Design, Information Design, Information Architecture, and Design Systems.
• Product-minded design leader with the confidence and ability to be a thought partner to business leads and our Senior VP of Product.
• Cross-functional partnership experience across the organization, including Product, Engineering, Marketing, Customer Services, Sales, and Leadership.
• You can effectively guide designers to communicate and negotiate with other cross-functional members.
• You have proven experience fostering strong relationships with cross-functional agile teams while successfully managing many stakeholders through all phases of the design process.
• Excellent communication, presentation, interpersonal, and negotiation skills for a broad range of audiences including leadership.
• Ability to drive end-to-end product design and lead the design strategy of our entire product portfolio.
• You are confident engaging with executives and updating the design framework and processes to meet emerging customer and internal needs.

Base Compensation: $160,000+. Total compensation for this role also incentive stock options, bonus, and benefits. This compensation range may be adjusted based on actual experience. 

Nextiva is seeking a Product Manager to join our growing team. As a Product Manager, you will be the responsible and accountable for

• Developing and harvesting product ideas by processing customer and user needs
• Prioritizing the feature backlog by keeping in mind the bigger business objectives
• Successful execution, delivery and adoption of the product(s) and features

An ideal candidate:

• Will act as the point person for the Business, Development Teams, and the UX Teams
• Actively gets involved with product planning, UX Research and Design
• Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers.
• Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.

Key Responsibilities:

• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
• Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
• Participate in ideation and discovery sessions for product initiatives and features.
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions.
• Review and include NPS, customer feedback via Pendo, customer escalations, partner suggestions into your dev team’s backlogs.
• Identify and communicate potential issues with priorities or sprints to product leadership.
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
• Work closely with Customer support; help write how to articles and run book creation.
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

Qualifications:

• 3-5 years’ experience in a Product Manager role at a technology company.
• Bachelor's degree.
• Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
• Ability to effectively communicate and manage multiple competing priorities.
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high profile product features.
• Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
• Strong interpersonal, collaboration, and organizational skills. 
  Leadership, ownership, conflict resolution and accountability must be strengths.
• Excellent time and project management skills
• Ability to work in a fast paced, rapidly changing environment.
• Excellent written, verbal, and presentation skills
• High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Software Proficiency:

• Microsoft/Google products (required)
• Jira & Confluence (required)

Bonus Points For:

• UCaas CCaas or CRM experience 
• Scrum, Kanban, Agile certifications
• Experience with agile environments
• First hand QA/QE experience and/or software engineer/software developer experience
• Master’s Degree in any related field

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  S/he is a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  S/he will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  S/he will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,000 - $178,720. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-XX   #LI-worktype

About the role:

The Core Experiences team is part of our Platform organization and aims to deliver cohesive, best-in-class experiences across all of our web and mobile surfaces. These surfaces support our customers across their entire operations and power their most critical tasks - whether it’s helping drivers to maintain compliance and understand their routes or helping administrators receive critical alerts about safety events that need immediate attention. Over the next few years, we’ll be rapidly adding new unique experiences and products to our portfolio, which means that our core surfaces will become even more critical and need to expand to support millions of users. We’re looking for an experienced Product Manager to help drive this new growth and tackle the new challenges that it brings.

As a member of the Product team, you’ll be responsible for the end-to-end success of new products and features that delight our customers and further Samsara’s vision. Samsara’s approach to product management is rooted in a deep understanding of the customer. You’ll learn about our customers’ operations, identify the most meaningful problems that we could solve for them, and develop a product vision that maximizes the impact Samsara can make on the market. With a laser focus, entrepreneurial spirit, and easy-to-work-with collaborative approach, you’ll help us drive the next step change in growth of our mobile applications.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Work with our talented engineering and design teams to re-imagine and launch new features and frameworks across our mobile and web surfaces
• Collaborate with product line PMs in a ‘platform PM’ capacity to support their initiatives, align priorities, and interlock dependencies
• Leverage data to understand our customers and market positioning to ensure effective prioritization, establish a roadmap, and define long-term strategy across products and features
• Develop a technical understanding of our product’s systems and work with engineers and stakeholders to identify meaningful improvements
• Seek improvements to improve the practice of product management at Samsara to help drive hyper-growth at scale
• Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Deep expertise in product management (minimum 7+ years), with a proven track record of operating & delivering as a platform team
• A curious and strategic mindset, ability to synthesize customer insights and data into a cohesive strategy and product roadmap independently
• Strong technical understanding, ability to grasp technical concepts and establish credibility with engineers
• A proven track-record of delivering outstanding results with a bias for customers & the business, managing significant complexity & aggressive timelines. You also have a bias-to-action and aren’t afraid to get your hands dirty
• Excellent communication skills. Must be comfortable presenting to customers, executives, and internal audiences, adjusting your communication style based on your audience

An ideal candidate also has:

• Bachelors or Masters degree in a technical field; an MBA is a plus
• Experience with UX-focused development
• Experience in envisioning and executing on large-scale platform changes
• An appreciation for designing products, features, and frameworks for users with varying levels of technological expertise
• Experience with both external and internal customers as key stakeholders to manage in roadmap planning and development

About the role:

We’re looking for an experienced, hands-on, entrepreneurial Product Manager who can take a new product from 0-to-1. The role will be fast-paced and highly cross-functional — one day you might be wearing a hard hat visiting a customer at a construction site, and the next you’ll be whiteboarding a new UX flow with the design and engineering teams. As the owner of a strategic new initiative, you’ll report directly to a senior-level product leader overseeing one of Samsara’s major product groups, and you’ll join an experienced team of world-class product, design, and engineering professionals.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: We set up our employees for success and have built a culture that encourages rapid development and mastery of product, business and general management skills, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize a sector of the global economy representing more than 40% of GDP requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You personally will help identify and build towards our next several $100M+ ARR business opportunities. 
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

In this role you will:

• Develop the business case for an innovative new product, incorporating market research and field insights from customers. You’ll shepherd the concept through Samsara’s new product incubation process, owning the process end-to-end, including direct exposure to Samsara's executive leadership team throughout the development of this business opportunity.
• Create and drive a compelling ‘new product’ vision from kick-off to product launch, working with our Design & Engineering teams to bring it to life, defining success criteria & stage-gates, and ensuring on-time delivery to customers.
• Define product requirements for user-facing capabilities and serve as the ‘voice of the customer’ in trade-off discussions & decision-making forums. Obsess over the end-to-end customer journey to create experiences that delight our customers.
• Guide the product through Beta, Early Access, and GA stages, setting clear success criteria and stage-gates for each leg of the journey, determining willingness to pay as well as pricing and packaging, ultimately preparing your product for market success and the high bar we have for our customers.
• Scale the product from pre-revenue to becoming a real business, working with our Sales & Marketing teams to deliver outstanding business results. You’ll take on the mindset of a true general manager, working hand-in-hand with go-to-market leadership to build, enable, and scale a sales motion around your new product, owning and driving execution through the first real customer opportunities.
• Champion, role model, and embed Samsara’s cultural principles — Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.

Minimum requirements for the role:

• 7-10+ years in a software product management role, with at least some experience in an ‘entrepreneurial’ product role building a new, revenue generating product or service offering from scratch.
• Excellent verbal and written communication skills. Must be comfortable presenting to customers, internal audiences, executives, etc. Should also feel very comfortable writing clear and concise strategy documents that will be reviewed at all levels of the organization.
• Strong technical understanding; Ability to grasp technical concepts and quickly establish credibility with engineers.
• Bias-to-action and a proven track-record of delivering outstanding results for customers & the business on tight timelines. You’re not afraid to get your hands dirty writing product specs and jumping on calls to support the sales team.

An ideal candidate also has:

• Bachelors or Masters degree in a technical field.
• Familiarity with Enterprise B2B products and working with B2B sales teams.
• Existing experience with businesses operating in the physical and industrial operations space beneficial, but not required.

The Vox Media People Team is looking for a Benefits Specialist who will be responsible for supporting our benefits programs and the employees who utilize them. We’re looking for an experienced benefits professional who is interested in an employee-facing position that interacts with all levels of the business and playing a role in the future of Vox Media’s benefits programs.

WHO WE ARE

The Vox Media People Team is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices:to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

WHAT YOU’LL DO

Benefits Administration

• Act as the benefits liaison for Vox Media’s employees on our group health plans including medical, dental, vision, disability insurance, life insurance, and 401(k)
• Assist employees on a day-to-day basis with benefits questions and concerns
• Lead new hire benefits orientations on a regular basis
• Advise management of potential benefits administration issues and work to resolve accordingly
• Work closely with the team to recommend & manage benefits offerings and wellness programs

Partnering Internally & Externally

• Work in coordination with external leave administrators to support employees taking company-sponsored leaves and submitting ADA requests
• Support payroll process by reviewing adjustments on a semi-monthly basis
• Keep an open line of communication with benefits broker
• Assist with 401(k) administration: including deferral changes, audit, and true-up

Compliance Support

• Support state and federal compliance requirements including non-discrimination testing, 1095-C generation, and audit requirements
• Stay aware of shifts in federal and state requirements with impact on team

May perform other duties and responsibilities as assigned.

WHO YOU ARE

• A strong desire to work at Vox Media and alignment with Vox Media’s Values
• At least 4 years of experience with corporate benefits administration
• Strong knowledge of compliance and regulatory requirements including ACA, HIPAA, COBRA, FMLA, ADA, ERISA, and FLSA
• Highly organized and detail-oriented, ensuring that nothing falls through the cracks
• Demonstrated ability to work independently and meet deadlines

Bonus points for:

• Knowledge of / experience with international benefits
• Experience with UKG (UltiPro)

If you think you have what it takes, but don't meet every single point in our job posting, pleaseapply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch!We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

This job isremote. We’re dedicated to the health and wellbeing of all of our employees, and when we reopen, will require everyone who works from one of our offices to be fully-vaccinated against COVID-19. Employees with approved religious or medical exemptions may be subject to additional safety requirements, such as submitting to regular COVID-19 testing and/or wearing a face covering in our offices.

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position.This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefitshere.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences.We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices.We keep ourdiversity data publicfor the sake of accountability, transparency and communication.Learn more about our valueshere, and our approach to corporate citizenshiphere. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.comemail addresses, never via text message. Read more about how our recruiting team operates, andhow to protect yourself from recruitment fraud, here.

The Opportunity 

The UserTesting Bilingual Renewals Manageris focused on retention and growth on existing accounts. This role is a maternity cover contract role (9-12 months). 

The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

 These are some of the tasks that you will be involved:

• Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
• Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
• Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
• Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
• Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
• Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
• Expert understanding of pricing models and how best to position to customers
• Strong customer focus on service, satisfaction, enablement and success

What we are looking for:

• Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
• Ability to drive compliant deals in accordance with the Bookings policy
• Consistent Sales Performance of customer retention and meeting revenue targets
• Strong problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Able to collaborate across the Account Team
• Experience working with Procurement and Legal teams on contracting processes.
• Bi-lingual in French and English
• Passion for web technologies and great user experience

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a Senior Director of Product Management to lead strategy and roadmap execution for the Invoca for Marketing product. You will work closely with stakeholders in Engineering, UX, and go-to-market teams to deliver near-term product development results and strategically set Invoca up for long-term success. 

You Will:

You will lead a team of product managers focusing on both maintaining Invoca for Marketing’s industry leadership and expanding our offering into product adjacencies. You will report to the SVP of Product Management and play a key role on the product development senior leadership team focusing on customer value delivery and fostering a culture of innovation and collaboration. 

Integrating a mindset that balances long-term strategy with short-term execution, you will collaborate with our product development and go to market teams to:

• Work across Invoca departments and product development teams to set the vision for Invoca’s marketing product strategy and help craft and own corresponding OKRs
• Drive product roadmap results for the marketing persona focusing on new revenue opportunities, customer value, adoption, and retention
• Manage and mentor high-performing product managers
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions 
• Work with the Strategy & Corporate Development team to identify and collaborate on product acceleration through partnerships and M&A 
• Engage in ongoing, close collaboration and relationship-building with business stakeholders, customers, analysts, and partners at different stages of the product development & sales lifecycles 
• Deliver presentations in a variety of settings – industry conferences, onsite with customers, Invoca events – representing Invoca as our leader and voice of confidence for Invoca for Marketing product offerings
• Enrich our product development and go-to-market cultures through continuous improvement and innovation

You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor)

You Have:

• Minimum of 8 years of product management experience developing SaaS or Enterprise software products in AdTech or MarTech industries
• Track record of product strategy development and ownership, ideally at multi-product companies 
• Passion for agile product development
• A spirit of continuous improvement
• Experience owning large, cross-team projects that begin with blue sky vision and achieve tactical measurable results.
• History of developing and leading a team of strong product managers
• High energy communicator who can articulate our product strategy initiatives to internal and external stakeholders at executive levels
• Flexibility to move between strategic business perspective and “roll up your sleeves” execution
• Ability to thrive in a fast-paced environment where continuous innovation is desired
• Strong technical aptitude, product common sense, and curiosity combined with an authentic love for products, people, and innovation

Location

We are a remote-first company, with concentrations of employees in the Santa Barbara, Chicago, Denver, and San Francisco areas. Since most of our product development senior leadership are in Santa Barbara, we prefer a location that makes travel to and from central California easy for you, when productive to gather with the team.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $174,000 to $225,000Salary Range / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Who’ll You Be Joining: 

We’relooking for a Product Manager(Technical)to join ourtight-knit Digital teamof product managers, UX designers, copywriters, content managers,andsoftware engineers. As Product Manager(Technical)on the Digital team, you will report to the Manager of Product Management, Digital, anddeliver best-in-class web productsthat support the customer care and support experience at ecobee.Working closely withAdmin Portal,Dotcom, Customer Support, Common Platform, and internal product teams,you will beresponsible fordeliveringbusiness-criticaltools and experiencesthat effortlessly guide customers to a quickproduct supportresolution. Whetherit’s helping customers navigate the ecobee Help Centre or connecting them with an agent from our Customer Support team,our goal is to make the support experience a memorable one for all the right reasons.Thisrole willbe responsible for the customer facing ecobee support journey, an internal facing SaaSproductthat customer supportrepresentatives interact with daily, and an internaldeveloperAPIproduct that integrates all products within the ecobee portfolio. 

This role is open to being 100% remote within Canada although our home office is in Toronto, Ontario. You may be required to travel to Toronto, Canada once per quarter for team and/or company events.

How You’ll Make an Impact:  

As a Product Manager (Technical) with a customer-first mindset, you will create the best user experience for our Customer Support Team, enabling them to serve our customers via our Admin Portal tool. You will also deliver innovative customer support experiences on ecobee.com to offer customers peace of mind when purchasing a new ecobee product or seeking support for an existing product.   

You are interested in how the support experience can influence potential customers and what it communicates about ecobee. You are also passionate about bringing customer support to the next level.  Working closely with multiple stakeholders, you will develop and execute an ongoing roadmap to improve our customer support experience for both the ecobee support agents and ecobee customers. You have an unrelenting passion for customer experiences, technical know-how to work with a strong team of developers, and a strong understanding of technical support tools. 

What you will do:  

• • Create seamless and engaging end-to-end customer support experiences working with the Customer Support team and other cross-functional teams, leveraging data to make outcome-driven decisions. 
  • Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences. 
  • Develop short-term and long-term product roadmaps for the Digital team centered around ecobee customer care in collaboration with Customer Support and partnering product teams. 
  • Prioritize product backlog, maintain well-defined user stories, and plan out sprints with the development team. 
  • Use agile product management methods/scrum to facilitate, daily stand-ups, backlog refinement, Kanban briefing, and retrospectives. 
  • Manage the release schedule and launch timelines across different initiatives. 
  • Establish and maintain quality, performance, and efficiency metrics for customer care products. 

What You’ll Bring to the Table:   

• Experience working with product and web development teams. 
• Experience as a Product Owner on an agile development team. 
• Experience building and delivering complex internal platform and tooling products. 
• Experience working with developers to design, implement, and maintain API integrations. 
• Understanding of web development best practices and knowledge of distributed systems.  
• You have managed teams to successfully deliver initiatives in an agile environment. 
• Understanding of website accessibility and knowledge of accessibility requirements. 
• Defined and implemented data-informed digital strategies to achieve a desired outcome. 
• The ability to distill technical concepts in a clear and succinct way to business stakeholders. 
• The ability to facilitate and guide technical and solution architecture design conversations. 
• Experience working on Smart Home or Clean Energy sector is a plus. 

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process.

• A 30-minute phone call with a member in Talent Acquisition. 
• A 60-minute second-round virtual interview with the hiring manager and an Engineering Manager – expect technical, behavioural, and situational questions. 
• A 60-minute third-round virtual interview to discuss a live case study with the hiring manager, the team’s Engineering Manager, and the Sr. Director of Digital. 
• A 60-minute fourth-round virtual panel interview with technical and business leads from the wider Digital and Customer Support teams. 

Just so you know: The hired candidate will be required to complete a background check