Employment Category: Regular Full Time Exempt

Reports to: VP Customer Care & Operations

Position Summary

What You’ll Do/Position Summary

The Support Analyst is our gateway to support for our Indeavor Solution end users. This role involves triaging incoming requests, setting customer expectations in line with contractual agreements, and handling common problems.

Additionally, the Support Analyst assists with how-to guidance, feature requests, and contributes to the creation of Knowledge Base Content (KBAs). This position requires strong problem-solving skills, excellent communication abilities, and the capability to escalate issues to Level 2 support when necessary. Support Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).

The Support Analyst must be curious and logical, have excellent problem-solving skills to diagnose, evaluate and describe complex situations. Most importantly candidate must have the ability to empathize with our customers and communicate effectively both internally and externally.

Key Responsibilities

• Provide exceptional customer service in via phone, email and web conference
• Handling Indeavor Call inquiries and providing prompt assistance to customers
• Liaise with customers to triage reported issues, understand impact and provide deep analysis of the problem, to determine the type of request
• Set proper expectations with customer based on customer type and impact, so we can manage the customer to their contract
• Solve common support issues with in a timely manner and in accordance to the SLAs
• Use lower environments to thoroughly validate and understand functionality within the core product and applications to ensure a deep understanding of our customers configurations and use cases are understood and documented
• Thoroughly and clearly document understanding, assessments & recommendations, as required when handing issues to level 2
• Follow up with customers to ensure their issues are resolved
• Contributing to the creation and maintenance of Knowledge Base Content (KBAs) to facilitate self-service support options.
• Other duties as required

Skills, Education and Experience

• Bachelor’s Degree
• Excellent written and verbal English communicator
• A positive, team-oriented attitude with a desire to help
• Fast, self-motivated learner
• Critical and analytical thinking skills
• Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
• Microsoft Office Suite

Other Considerations

• 1st and 2nd shift schedule
• Schedule will require some weekends and holidays during the year
• Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish
• Candidate must be legally able to work in the US without sponsorship

Benefits:Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment

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Job Description

Overview

The People Strategy & Operations Manager is a key figure within the People organization, ensuring the efficient execution of People initiatives, and reports to the Director, People Strategy & Operations. This role is pivotal in bridging the gap between high-level strategy and day-to-day execution. By collaborating with People Team leaders and various organizational stakeholders, this role plays a critical role in translating strategic objectives into clear, actionable business deliverables. The People Strategy & Operations Manager ensures that People strategies are not only envisioned but effectively implemented and measurable, leading to tangible improvements in organizational performance. 

Responsibilities: 

• Strategic Alignment:
  • Partner with People leadership to understand the overall people strategy and translate it into a project roadmap, ensuring alignment with business goals and objectives
  • Identify project opportunities that address key People priorities and contribute to a positive employee experience
  • Analyze market trends and competitor best practices to inform project development and ensure the company remains competitive in attracting and retaining talent
  • Owns content preparation for all critical path People-related meetings and executive briefings (QBRs, Board, All Hands, etc.)
  • Helps to optimize the People Team operating model/structure, including communications and ways of working between People Business Partners and COEs to deliver People initiatives to the business in a timely, collaborative and seamless manner
  • Helps design and develop People priorities and processes that enable business results
• Project Management Expertise:
  • Lead and manage a diverse portfolio of People projects, ensuring on-time delivery and successful implementation
  • Develop and manage project plans, identify risks and dependencies, and implement effective change management strategies
  • Utilize project management methodologies (e.g., Agile, PMBOK) to keep projects organized and on track
  • Identify resource needs and collaborate with stakeholders to ensure efficient project execution
  • Leads special People projects as assigned, including scoping, planning and execution
• Elevating the Employee Experience:
  • EVP Activation: Develop and execute strategies to activate and promote the company's Employer Value Proposition (EVP), ensuring it resonates with target talent pools
  • Recruitment Branding: Collaborate with Marketing teams to develop and support employer branding initiatives that attract top talent
  • HR Transformation Storytelling:
    • Partner with People Team leaders to showcase the impact of HR transformation initiatives
    • Craft compelling narratives that translate complex data into clear and engaging stories for various audiences (e.g., employees, leadership)
  • Voice of the Customer: Regularly collect feedback through surveys and focus groups, and use the data to drive People team strategic initiative
• Building a Data-Driven HR Function:
  • Assist in developing and implementing HR measurement frameworks to track key metrics and demonstrate the value and impact of People initiatives
  • Utilize data analysis tools to identify trends, measure project success against KPIs, and generate reports for stakeholders
  • Designs and implements People team KPI dashboard and routinely communicates progress / actions needed to address gaps
• Promoting Recognition & Awards:
  • Oversee external recognition and awards programs, identifying opportunities and managing the nomination and submission process
• Collaboration & Communication:
  • Develop clear and concise communication plans to keep stakeholders informed and engaged throughout project life cycles
  • Collaborate effectively with various teams across the organization to ensure alignment and achieve goals

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field (preferred)
• Minimum 3-5 years of experience in project management, ideally within an HR or Talent Acquisition setting
• Knowledge of project management tools (Asana preferred)
• Proven track record of successfully leading and delivering complex projects on time, within budget, and aligned with strategic objectives
• Strong understanding of HR processes, best practices, and emerging trends
• Excellent communication, collaboration, and interpersonal skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Demonstrated ability to think strategically and translate complex information into clear and concise stories
• Proficiency in project management methodologies and tools (e.g., Agile, PMBOK)
• Experience with HR technology systems a plus
• Ability to work CST/EST hours in support of the organization

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Job Description

Turnitin is seeking a disciplined and self driven Sales Development Representative to generate and prospect sales opportunities. Your job will be to develop qualified leads into potential prospects. You will understand the Turnitin Integrity and Assessment product portfolio to assess the potential customers needs and position the right product that solves to their needs. You will progress the relationship until they are ready to talk to a sales account executive. This two step process makes this role a key partner to the account executives so that they can focus on closing deals, while you focus on finding new leads, getting past gatekeepers, and other prospecting tasks. 

Part of your job will be to research ideal contact lists based on the Higher Education Ideal Customer Profile. Most of your time will be spent reaching out to potential customers through the early stages of the sales funnel.

Responsibilities

• Represent the Turnitin product portfolio, starting with a comprehensive understanding and leading to research potential higher education institutional customers to identify how our solutions could meet their needs.
• Generate leads and build relationships by nurturing warm prospects and finding new potential sales opportunities.
• Manage and maintain a pipeline of interested prospects and engage sales account executives for next steps.
• Identify best practices to refine the company’s lead generation activities.
• Utilize SalesForce, emails and follow up with phone calls to generate new sales opportunities.
• Identify prospect's needs and suggest appropriate products/services.
• Build long-term trusting relationships with prospects to qualify leads as sales opportunities.
• Proactively seek new business opportunities in the higher education market.
• Set up product demonstration meetings between (prospective) customers and sales account executives.
• Report to the sales manager with weekly, monthly, and quarterly results.

Qualifications

Required Skills and Qualifications

• Bachelor’s degree or at least 5 years of relevant work experience.
• 2-3 years of sales experience, with a history of exceeding lead generation targets.
• 1+ years in SaaS sales or Ed Tech.
• Flawless communication skills, both oral and written communication, and comfortable speaking in public.
• Demonstrated ability to work solo as well as being a productive team member, sending email and doing phone calls every day.
• Have a strong work ethic and are eager to learn and make new connections with prospects.
• Experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads.
• Proven creative problem-solving approach and strong analytical skills.
• Strong desire and ability to move up within a sales organization.

Preferred Qualifications

• Proficiency with SalesForce or other CRM is ideal.
• Prior experience as a sales development representative with a track record of achieving lead/sales quotas.

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Job Description

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. 

Key Responsibilities and Outputs

• Process external customer purchase orders, signed Order Forms or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Develop and maintain excellent rapport with customers, both internal and external
• Provide first hand support to sales, resellers/partners, finance, product support teams globally
• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
• Perform other administration duties and projects as assigned

Proven characteristics for success

• Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work independently and perform under pressure
• Action-oriented mindset
• Ability to change/adjust direction with little or no notice

Qualifications

Essential

• High level of computer literacy
• High Level of attention to detail
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Must be able to effectively prioritize, multi task and work well as part of a team

Preferred

• 2-3 years’ experience (preferred) in order processing, customer service or related experience  order processing, customer service or related experience 
• Previous experience with SalesForce and Netsuite
• University degree

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Job Description

Please submit your resume in English.

Turnitin is seeking a Business Development Manager to join our Secondary Education Sales Team. We are searching for someone who demonstrates a passion for education and the impact technology can make in secondary education. The candidate should have a solid understanding of the secondary education market in Latin America, be entrepreneurial in spirit, collaborative and able to contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work. 

The Business Development Manager must be bilingual (Spanish/English) and will lead new business efforts in secondary schools across Latin America, working to maximise opportunities for growth against a strategic growth plan, managing all client/customer interactions, product demonstrations, meetings, etc. to build pipeline and close sales. 

Key Responsibilities and Outputs

• Generate a strategic territory plan to forecast, own, and achieve annual sales targets, meeting or exceed quarterly and annual sales goals.
• Carry out strategic research to build and maintain a pipeline of new business through inbound leads and outbound prospecting using a multi-touch strategy and various media.
• Successfully qualify opportunities through effective and personalised discovery.
• Lean into the needs of the client and understand their pain points and levers in order to craft the best solution to their needs.
• Convey our unique value proposition in conversations and product demonstrations which have been tailored to meet a prospect’s pain point and needs.
• Target, build and maintain relationships with potential new clients.
• Develop and execute daily plans to demonstrate productive sales activity, managing essential data tracking activity and progress in Salesforce CRM and any other systems.
• Navigate educational institutions to sell the right products to the appropriate stakeholders, quickly identifying the decision makers.
• Work closely with the immediate team and internal stakeholders including marketing, client success, sales engineers and product solution specialists to ensure a first-class client experience (speedy responses, complete responses, accurate, well-presented data and carefully worded professional communications).
• Keep up-to-date with and leverage market trends, partnerships, and government policy changes.
• Participate, as needed, in network building opportunities including, but not limited to, conferences, trade shows, on-site campus visits, group presentations, and industry functions.
• Communicate and collaborate effectively across internal teams.
• Ensure that accurate monthly, quarterly and annual forecasts are provided to the manager.
• Demonstrate proper use and knowledge of Turnitin specific systems (Salesforce, Groove, Zoom, etc.)
• Develop professional growth by reviewing trade publications, establishing and leveraging personal networks and participating with professional organisations and events.
• Demonstrate initiative to improve understanding of educational trends and legislation in territory.

Qualifications

Requirements

• BA/BS degree required
• Understanding of the secondary educational system in the region
• 5+ years of related work experience with demonstrated success in a sales hunter role 
• Results driven, self-starter
• Spanish and English fluency
• Strong interpersonal, communication and negotiating skills
• Strong verbal and written skills with an excellent phone presence
• Proven ability to work remotely and effectively with a remote team
• Familiarity with use of Apple computers, G-Suite business applications, and Salesforce 

Tii Elements

Action & Ownership

• Accountability: Holds oneself responsible for required actions, and ensures that team members/colleagues/ peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.
• Resourcefulness: Possesses a mindset of abundance and redefines what’s possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.

Passion for Learning

• Curiosity: Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.

One Team

• Collaboration & Influencing: Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.

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Job Description

In this role as an Account Executive you will join an international GTM Team, responsible for Iberia, Western Europe, Central/Eastern Europe and Eurasia (IWECEEE), which covers 42 different countries. Western Europe is one of the most strategic regions for our Team and Italy is identified as a Tier1 country where we managed to gain some momentum. 

We are seeking for a skilled and motivated Sales Hunter to join our team and help us expand our market presence in Western Europe and in Italy by acquiring new logos in a highly competitive environment. The successful candidate will be responsible for identifying and pursuing new sales opportunities, targeting potential customers who are not yet using our solutions. The Account Executive will be expected to develop a deep understanding of our target market, build relationships with key decision-makers and successfully close new business deals.

Responsibilities

• Strategic Planning:Develop and execute a strategic territory plan to achieve annual sales targets, meeting or exceeding quarterly and annual goals.
• Pipeline Development:Conduct strategic research to build and maintain a pipeline of new business through inbound leads and outbound prospecting.
• Opportunity Qualification:Effectively qualify opportunities through personalised discovery and understanding of client pain points.
• Solution Crafting:Tailor product demonstrations and value propositions to address prospect needs effectively.
• Relationship Building:Target, build, and maintain relationships with potential new clients, identifying decision-makers.
• Collaboration: Work closely with internal stakeholders to ensure a first-class client experience and drive sales success.
• Market Insight:Stay updated on market trends, partnerships, and government policy changes to leverage opportunities effectively.
• Networking:Participate in network building opportunities including conferences and events.
• Forecasting:Provide accurate monthly, quarterly, and annual forecasts to the manager.
• Systems Utilisation:Demonstrate proper use and knowledge of Turnitin-specific systems (Salesforce, etc.).
• Professional Development:Stay informed about educational trends and legislation in the territory.
• Identify and develop new business opportunities through networking, cold calling, and other lead generation strategies.
• Build and maintain strong, long-lasting customer relationships.
• Present and demonstrate our products and services to potential clients.
• Negotiate contracts and close agreements to maximize profits.
• Collaborate with internal teams to ensure customer satisfaction.
• Forecast and track key account metrics.
• Prepare reports on account status. 

Qualifications

• BA/BS degree required
• Native Italian and English business level
• 3+ years of experience in Sales or similar role 
• Results driven self-starter
• Strong interpersonal, communication and negotiating skills
• Demonstrated sales and objection handling skills
• Strong written communication skills
• Excellent phone presence
• Proven ability to work effectively with a team
• Familiarity with use of Apple computers, G-Suite business applications, and Salesforce

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Job Description

Shift pattern: Tues - Sat, 8.30pm to 5am PhST

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

Qualifications

Essential

• Bachelor’s degree or applicant with experience working in a customer support role.
• Fluent spoken/written English.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
• A good understanding of Microsoft Office products.
• Excellent planning and organisational skills.
• Ability to work with sensitive and confidential material and possess excellent judgement.
• Can work Tuesday to Saturday, 8.30pm to 5am PhST

Desirable

• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
• Broad understanding of web technologies and Software as a Service (SaaS).

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About Us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into international markets namely the Philippines and the United States of America.

Founded in 2010, we are proudly female-founded with more than 65% female representation in leadership roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!)

The role

People are at the heart of everything we do. With our rapid expansion, it is becoming more important than ever that we do it right! As our Talent Acquisition Executive, you will play an integral role in the building, retaining, and growing of our Love, Bonito team in the Philippines. Reporting to our VP of People & Culture based in Singapore, you will work together in creating a passionate and high performing team, in a culture of openness, learning, operational excellence, collaboration, honesty and innovation. 

Main responsibilities (including but not limited to)

Talent Acquisition & Employer Branding (50%)

• Own the full recruitment cycle for LB across the Philippines 
• Manage our employer branding by working with HQ P&C, Country Management, as well as relevant internal teams to ensure LB remains top-of-mind as an employer of choice when one thinks female consumer retail in Philippines 
• Spearhead recruitment efforts across both retail and office staff all levels from junior to senior including intern recruitment
• Conduct screening of candidates based on job criteria and required competencies to create a pipeline of high calibre talent profiles for hiring managers 
• Maintain and constantly ensure a robust recruitment process that is relevant and supports internal teams, while also ensuring that all prospective candidates get the most positive candidate experience no matter the outcome 
• Leverage recruiting tools to get the job done better and more efficiently
• Be innovative with the use of social media and other communication platforms in line with hiring trends to get the best candidates in the quickest way possible 
• Track and analyse recruitment data such as candidate experience, hiring sources, turnaround time, costs and trends with the use of our applicant tracking system

• Sustain positive relationships with industry contacts such as external recruitment agencies and schools

Onboarding (15%)

• Manage and facilitate employee onboarding including the conduct of first-day orientation
• Run and own the Experiential Onboarding programme by regularly reviewing and implementing improvements so as to remain relevant to the organisation’s growth

HR Operations & Employee Engagement (35%)

• Develop and implement local HR strategies and initiatives aligned with the overall business strategy
• Provide counsel to employees regarding confidential employment matters, career development, job satisfaction, employee grievance, and discipline issues
• Oversee the administration of health and other benefits programs.
• Oversee and manage a performance appraisal system that drives high performance
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Manage employee offboarding activities professionally 

You should have / be

• A Love, Bonito ambassador with a good understanding of our culture
• A genuine love for people as you will be sourcing our superstar new teams and looking after our existing people in the team

• A fun, energetic and charismatic personality
• A performance-driven attitude and a hunger and thirst for results
• Excellent communication and people skills
• A high degree of professionalism, judgement and discretion
• A strong self starter with good initiative and a hands-on attitude to get things done!
• A charismatic, trustworthy and relatable team player 
• Extremely meticulous to a fault! You will be looking after payroll, hence accuracy and experience is key

Qualifications & Experience

• Must have 3-4 years of relevant frontline fashion retail recruitment experience in an agency or in-house
• Good understanding of compensation and benefits will be a bonus
• A diploma in human resource, accounting, business management, psychology, sociology or other relevant fields will be advantageous

1. Flexible Work Arrangement

• Work from anywhere*!
• Hybrid work and adjustable hours - as long as present during our core working hours

2. Staff Wellness

• Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement)

3. Learning and Career Development

• Learning and development
• Dedicated leadership training for those of managerial responsibilities

4. #TeamLB perks

• Generous staff discount off LB products
• Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievements
• Internal Referral programme

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Job Description

Please send your updated resume to vinoth.xyant@gmail. com

Job Title:ServiceNow App Engine Technical Consultant

Location: Tampa, FL (Remote)

Duration:Around 2 Months Contract – 16 hrs per week.

Direct Client Need

Responsibilities:

• Responsible for working directly with clients in developing Integrations strategy.
• On-call scheduling/chat (VA or Connect Chat) and REST based integrations. Computer Telephony Interface (CTI) kind of integrations
• The Developer will focus primarily on Integration processes and the best way to leverage the Integrations to fulfil the client’s needs and support ServiceNow App Engine Studio and Integrations best practices.

Qualifications

• 10 to 12 years of IT experience required.
• Handson experience 3 to 5 years required with ServiceNow Integrations.
• Handson experience with App Engine Studio (1 to 2 years)
• Computer Telephony Interface (CTI) kind of integrations experience is a Must, minimum 1 to 2 years required.
• Should have experience working directly with clients.
• Should have any one ServiceNow certification active.
• Excellent communication and interpersonal skills are required.

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Job Description

Please send your updated resume to vinoth.xyant@gmail. com

Job Title:ServiceNow Integrations Developer

Location: NYC, NY (Remote)

Duration:Around 2 Months Contract – 16 hrs per week.

Direct Client Need

Responsibilities:

• Responsible for working directly with clients in developing Integrations strategy.
• On-call scheduling/chat (VA or Connect Chat) and REST based integrations. Computer Telephony Interface (CTI) kind of integrations
• The Developer will focus primarily on Integration processes and the best way to leverage the Integrations to fulfil the client’s needs and support ServiceNow App Engine Studio and Integrations best practices.

Qualifications

• 10 to 12 years of IT experience required.
• Handson experience 3 to 5 years required with ServiceNow Integrations.
• Handson experience with App Engine Studio (1 to 2 years)
• Computer Telephony Interface (CTI) kind of integrations experience is a Must, minimum 1 to 2 years required.
• Should have experience working directly with clients.
• Should have any one ServiceNow certification active.
• Excellent communication and interpersonal skills are required.

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