What this Job Entails:
The Project Coordinator V will work as part of a global team and play a key role in both the project and operational side of our business. This role will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways
Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
Your Roles and Responsibilities:
Maintains and monitors project plans, project schedules, work hours and expenditures.
Develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.
Coordinates work performed by project resources and customers/partners by defining project requirements, performing feasibility and needs/impact assessments.
Identifies project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Organizes, attends and participates in stakeholder meetings.
Documents and follows up on important actions and decisions from meetings.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Leads daily monitoring of the ticketing system, reassigning tickets where required.
Ensures SLAs are met, prioritizing tickets and escalating to management when required.
Produces regular reports as required.
Trains new hires and colleagues on new reports and dashboards.
Identifies trends or recurring problems and escalates to management for resolution.
Locates and defines new process improvement opportunities.
Ensures incidents are assigned to the correct resolver team.
Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
Works closely with SDMs to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Bachelor’s degree (B.S/B.A) from four-college or university and 12+ years’ related experience and/or training; or equivalent combination of education and experience
Creates formal networks involving coordination among groups
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
Acts independently to determine methods and procedures on new or special assignments
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits
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