Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.
Shopify Support is a team of over 1500 hard-working and dedicated individuals committed to providing a high quality service that enables Merchants all over the world to fulfill their entrepreneurial dreams. Our mission is to make commerce better for everyone and we are constantly innovating how to do this more effectively.
The Support Revenue Operations team is an innovative cross-functional team that connects Shopify+Merchants+Support+Revenue through thoughtful systems and insights that drive outcomes for our business.
About the Role:
The Senior Business Systems Analyst will have a keen eye on the data and metrics that connect our support tooling. They will be a leader on the team responsible to gather insightful data, create data informed strategies, and support the research, design, and implementation of Support’s evolving business systems. The Senior Business Analyst will help Support Revenue Operations drive success through reporting and data analytics that define and measure the success of initiatives and tooling implementation.
This role requires someone that sees the big picture and can effectively liaison between data & analytics teams. Support Revenue Operations is a new implementation of an existing craft and as such educating stakeholders and getting executive buy-in will be fundamental skills to have in addition to a broad technical acumen.
What you will be doing:
Experience and skills that are important for success in this role:
Nice to haves:
We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application!
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here:https://www.shopify.com/careers/work-anywhere
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.
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