Description

The Associate Customer Success Manager is an extremely strong multi-tasker who wants to grow their customer success experience and face one of the toughest challenges in the business. This role is part of our tech touch team, supporting a wide network of Litera’scustomers across multiple segments.

This role will combine a focus on pioneering high-volume customer success processes, strategies and messaging for many of our customers (over 12,000 law firms). You’ll take what we know works across our more hands-on customer base and work with CS leadership, revenue, marketing, and product to build a best-in class low-touch success model.

Ultimately your job is about executing the tech touch playbook, handling day-to-day account needs across the business line including responding to NPS feedback, addressing customer inquiries, and directing customers to the correct resource. You’ll also serve internally as the voice of the customer. Your success will be measured on NPS (happy customers) and Gross Retention (loyal customers).

Key Responsibilities

• Respond to NPS feedback and apply learning to the responsibilities below to create a more efficient engagement strategy
• Analyze inbound requests from small and corporate customers and provide timely communications to these same customers
• Drive engagement across the small law base through automated strategies that help you develop and execute
• Help build the playbook for our tech touch strategy and use sub playbooks in Gainsight to manage each scenario with groups of customers
• Help shape future product trainings and resources by taking on feedback and sharing it with the customer enablement team
• Work extremely closely with Customer Communications manager so that customers know exactly who to reach out to for what and are never without a voice
• Represent small law/corporate customers and drive the awareness of key resources via omnichannel (social media, website, email, marketing, events, etc)

Key Requirements

• Be able to embrace change with optimism and positivity!
• Friendly, optimistic, and an extremely good communicator
• Organized with the ability to multi-task with multiple customer scenarios
• Experience managing large volumes of customers a benefit
• Customer facing experience - Great written English skills
• Technology-minded, comfortable with Salesforce, MS Word, MS Excel, and similar tools
• Creative mindset to identify the needs of our customers, help work with the team to identify communication strategies, and execute on those strategies
• Team player who is confident to share your own unique superpower

Description

At Premier Research, we help biotech and specialty pharma companies transform life-changing ideas into reality. What we do is profoundly connected to saving and improving lives, and we recognize our staff members are the most valuable asset in delivering success. Inspiring and nurturing staff to do their best work means a better, healthier future for all. We’re a community of 2,000 people in more than 20 countries delivering unmatched expertise, operational skills, and dedication to meet the most challenging needs facing clinical trials today. 

We’re looking for an Associate Clinical Systems Analyst to join our team that is passionate about improving healthcare through innovative clinical research. As a member of the Premier Research team, you’ll help create tangible solutions for patients in need while building cross-functional partnerships that enable your growth and success.

What you'll be doing: 

• Provides support to users with relation to Clinical Data Management Systems (CDMS) and related applications
• Contributes toward resolving CDMS or database-related issues, where possible, and escalates support requests to senior analyst or management, as appropriate
• Data entry and report generation using SQL and/or other programming languages
• Research, troubleshoot, and resolve programming issues associated to clinical trial reporting
• Serves as a technical resource to the study teams for data visualization and reporting tools
• May be required to participate in a flexible coverage schedule based on business need

• Bachelor degree, or international equivalent from an accredited institution, preferably in a technical field, or equivalent combination of education, training and experience
• 0 to 3 years of practical experience using commercial clinical data management systems and/or EDC products (eg - Oracle RDC / Inform, Medidata Rave, DataLabs, etc). Alternately, must have proven experience in all primary job functions.
• 1 to 2 years of programming experience preferred; must understand Boolean-based logic
• Excellent computer skills in a Microsoft Windows environment including proficiency in the Microsoft Office Suite of tools (eg - Outlook, Work, Excel, etc)
• Demonstrates excellent English verbal and written communication skills
• Strong analytical and organization skills, able to work independently and manage multiple projects simultaneously in a fast-paced environment with changing priorities
• Proven ability to drive a successful customer experience through positive customer interactions, provision of quality and timely deliverables, and task ownership

Why choose Premier Research?  

Premier Research is more than a company – it’s a community of people that truly care about one another, about our clients, and about our mission of furthering research to improve the lives of patients in critical need. Our cultural anchors – Caring & Empathy, Empowerment, Aspiration, One Team – mirror the flexibility and trust that our team embodies. As a Premier team member, you have the power to make an impact, regardless of job title and location. Our dedication to biotech and specialty pharma is unlike any other. We provide our staff with innovative technologies and continuous learning opportunities so that they have the tools they need to be successful.

At Premier Research, our mission is to improve healthcare by transforming life-changing ideas into new medical treatments that address the unmet needs of a diverse global population. Achieving this is impossible without creating a culture where our employees are given the power to think creatively, challenge ideas, and solve complex problems fearlessly. Through a commitment to diversity, equity, inclusion, and empowerment, we strive to create a community of belongingness where our differences are welcomed and celebrated. It fuels our innovation and better connects us to the patients, physicians, and customers we serve.


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Description

Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, hundreds of thousands of lawyers use our software daily. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership contribute to a unique and open work environment. Our employees are driven, energetic, and passionate and can directly impact the company's future. 

The Opportunity:

We're looking for a passionate Growth Marketing Data Analyst who is solution-minded and enjoys working with data sets across the marketing funnel. The successfulGrowth Marketing Data Analystwill be a trusted resource on the team responsible for implementing and maintaining various marketing analytics. This critical role will add much-needed structure and oversight to the group as we scale the team's ability to improve efficiencies and processes. The ideal candidate will have experience creating consolidated global workflows/processes and building an organizational structure with the ability to support the development of marketing programs to drive top-of-funnel MQLs and SQLs plus marketing-influenced pipeline & bookings.

A Day in the Life:

• Monitor the marketing funnel daily to review, addressinconsistencies and measure trends to ensure data is accurate.
• Ensure that “no lead is left behind” from the top to the bottom of our lead funnel. Address all issues that may prevent leads to be in the right hands and processed on a timely basis – e.g. misrouted, stalled leads, etc.
• Ensure that leads and contacts are properly mapped to the right accounts and that opportunities are tagged appropriately to enhance marketing data integrity and accuracy of our measurements.
• Research, pull lists, and enhance data on specific target accounts which are part of our Account Based (ABM) engagements.
• Create reports and dashboards to support marketing programs and monitor program performance and impact on our sales funnel.
• Oversee operational initiatives across marketing channels to drive change and continually enhance process improvements and efficiencies.
• Drive continuous iteration to support increased funnel efficiency, database engagement, program success, and business direction for the Marketing organization
• Drive accountability by maintaining performance management dashboards that track the progress and performance of critical global marketing programs against business goals, including process improvement, assumptions package, KPIs/reporting, etc.

Role: Counsel

Why Imperva Legal? 

• Small and nimble legal team means you can make a great impact 
• Complex product and services sales model and global, cross-functional operating teams will allow you to greatly expand your experience and expertise 
• Transparent, innovative management and collaborative atmosphere 

Why You? 

• You aim to be a key contributor and innovator
• You enjoy working with sales and driving top line growth for the business  
• You have a solid foundation in your area of expertise, but can issue spot in diverse areas of law
• You are confident in your judgment, but open to feedback and collaborative decision-making 
• You’re an excellent communicator and eager to innovate 

The Opportunity
You are an experienced counsel with expertise in contract negotiation, operationalizing data privacy regulations, and supporting varying business needs. While privacy will be a core aspect of your day to day responsibilities, other legal and compliance work is included with this role.  For example, this role would also support regulatory, policy, audit, and security incidents, as needed.  You work well in a fast-paced, challenging environment as part of a dynamic team of professionals and have the ability to communicate effectively in group settings and before senior management. You will report to Imperva’s Deputy General Counsel & Global Data Privacy Officer.

Your Responsibilities
You must be a self-motivated team player with the ability to identify and resolve legal issues, balance legal and business concerns and draft and negotiate privacy-related agreements. Experience with issues pertaining to domestic and international enterprise software licensing and data privacy is preferred. 

• Develop and implement privacy related processes and controls within the organization
• Provide support to Imperva’s commercial legal team in the negotiation of customer contracts
• Anticipate problems and initiate actions to ensure issues are addressed efficiently
• Provide legal support for procurement and various business units regarding negotiation of vendor agreements
• Maintain and revise corporate policies as needed
• Support the corporate compliance trainng program
• Maintain and revise template privacy-related agreements as required

Minimum Qualifications

• Qualified attorney in your jurisdiction
• Minimum of 5 years of legal experience at technology companies and/or law firms
• 1-2 years experience with data privacy related issues
• Familiarity with a wide variety of commercial, licensing, hardware, services and other software related agreements, including data privacy terms
• High integrity, well organized and able to manage numerous projects simultaneously
• Clear and concise written and oral communication skills and significant experience in working closely with both internal clients and customers/partners/suppliers
• The ability to perform well under tight deadlines and thrive in a fast-paced environment
• Must be flexible and able to react promptly
• Understanding of contract and negotiation principles in the business and legal context
• A team-oriented style yet are able to work with little or no supervision
• Able to apply sound business judgment
• CIPP certification preferred

Our Company:

Imperva is the cybersecurity leader whose mission is to help organizations protect their data and all paths to it. Customers around the world trust Imperva to protect their applications, data and websites from cyber attacks. With an integrated approach combining edge, application security and data security, Imperva protects companies through all stages of their digital journey. Imperva Research Labs and our global intelligence community enable Imperva to stay ahead of the threat landscape and seamlessly integrate the latest security, privacy and compliance expertise into our solutions. Learn more on the Impervawebsiteor companyblog, and follow Imperva onLinkedInandTwitter.

Benefits:

Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work incybersecurity. Learn about Imperva products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:

Imperva is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
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Description

Our Story:Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity:

We're looking for a passionate Marketing AutomationSpecialist responsible for leveraging Marketing Automation Platform (MAP) to assist our marketing and revenue teams in executing target segmented demand generation campaigns. As an ideal candidate, you have significant hands-on experience with Marketo, HubSpot, Salesforce, etc., andperform well underdeadlines across a global marketing team. In addition, you will ensure that we are building a positive customer experience and provide digital marketing automation programs that are consistent with brand standards and in line with industry best practices.

What You Bring

• Be a marketing automation go-to resource for global marketing teams
• Keen eye for detail
• Flexibility with priorities
• Marketo Experience (Preferable not a most)
• HubSpot experience
• Salesforce knowledge (Not a most)
• A strong desire to keep learning new things!  

Role Progression 

Within 1 month, you will:

• Complete our New Hire Orientation (NHO) program
• Meet team members and review goals, initiatives, and specific objectives.
• Manage email marketing and messaging content calendar and coordinate marketing activities across multiple, concurrent marketing programs

• Adhere to data governance standards to perform list imports and regular data quality audits
• Development of target group-specific and cross-channel campaigns aligning to the customer journey
• Optimize campaign performance with A/B testing and analysis of campaign analytics

Within 6 months, you will:

• Leverage marketing automation across all marketing technology platforms
• Provide feedback to creative performance results and ideas to leverage new strategies to increase engagement and grow Litera’s marketing customer database
• Keep up-to-date and adhere to digital marketing best practices, including usability, design/copywriting, privacy, and legislative policies

What Sets us Apart? 

• You will be challenged and encouraged to broaden your skills
• Excellent health benefits, PTO, holiday policies, & more!
• Opportunity to make a difference in a rapidly growing company
• Support and collaboration across the company
• Casual and flexible work environment

Senior Security Engineer

The Opportunity

Imperva is looking for a passionate Senior Security Engineer to join our global InfoSec team.  As a senior member of Cyber Security Operations Center (CSOC) team, you will be working with other seasoned security professionals using state-of-the-art security tools and techniques to detect, prevent, investigate, and respond to security threats and attacks against our corporate and production environments.  You will be in the first line of defense, expected to have extensive knowledge on different security domains and policies with hands-on experience.  You are also expected to work with other business units to provide security guidance and training.

This is a remote position that requires on-call rotation to cover 24 x 7 security monitoring.

Responsibilities

• Monitor, investigate, and triage security events when occur to maintain and mature our threat modeling
• Manage InfoSec ticket queue to conduct investigation, and document resolution
• Proactive network, endpoint, and email monitoring to hunt for suspicious activity and threat
• Perform threat research and prepare threat reports regularly
• Perform threat hunts and prepare hunt reports
• Develop security log correlation threat detection alerts and dashboards using SIEM
• Configure and manage security tools such as SIEM, email protection, EDR, DLP and vulnerability scanner
• Perform security gap and risk analysis quarterly
• Generate, review, and evaluate vulnerability findings
• Review and investigate DLP events
• Document, investigate and escalate security incidents
• Work closely with IT and other business units to review system configuration and integration
• Work with internal teams to develop and implementsecurity standards and best practices for the whole organization
• Perform 3rd party security assessments for new and renewing vendors

 
Qualifications

• 5+ years of experience in InfoSec field OR 7+ years of experience in an IT Operations role with InfoSec exposure
• 3 years of hands-on experience with Splunk Enterprise Security or other SIEM tools
• 3 years of working experience in security alert monitoring and investigation
• 3 years of hands-on threat hunt experience
• Strong understand of MITRE ATT&CK techniques
• Ability to interpret security logs and network traffic to identify attack pattern and recognize typical attack scenarios
• Strong knowledge in email, network, and endpoint security
• Strong contributor with prior global team experience
• Knowledge of data security architecture, data classification, and writing policies
• Strong organization skills, ability to work independently and manage time effectively

• Maintain strong knowledge of recent security vulnerabilities, attack vectors, attack methods, and remediation techniques.
• Develop security standards and best practices for the organization.

• Solid verbal, written and interpersonal skills to enable effective cross-department communications
• Previous experience administering security infrastructure is a major plus
• Knowledge of cloud security architectures, strategies, and standards is a plus

Our Company:
Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of your business. Learn more: www.imperva.com, our blog, on Twitter.

Rewards:
Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice:
Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.   

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Description