CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.

Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB. 

What will you do?

Our Client Success Managers are asked to ensureassigned clients retention and revenue expansion.

The Client Success Manager is a high-touch, Client advocate responsible for ensuring clients are successful leveraging our product into their solutions. This role drives higher renewal rates, additional upsell/cross-sell opportunities and increased number of references and/or case studies.

What do we want you to take on?

• Be the main point of contact for the Client from Sales handoff through to renewal of the subscription
• Welcome and onboard newly assigned Client, ensure proper technical training and primary instructions are delivered for stellar onboarding
• Analyze clients needs, understand their use case of CHILI publisher and manage their expectations
• Build strong and trustorthy relationships with clients, acting as a knowledgeable and trusted advisor for current product offering as well as future expansion opportunities.
• Conduct proactive client/account health checks and escalate matters as required
• Help drive new case studies, use cases and references with assigned clients
• Consult with clients and create a user adoption plan for each assigned one
• Communicate new features development, improvements and updates on the software into a comprehensive Client language
• Responsible for the onboarding and implementation of our product/technology to meet the unique needs of the client and ensure it helps to solve their problems, with a need of partner if required
• Establish trustworthy and close connection with your Client and partners through multiple pro-active communication to stay on top of their needs
• When the renewal date of a contract approaches, you know what it takes to retain the Client and even what type of upselling could even improve his user experience
• Make recommendations on how new and existing features fit within clients’ use cases, providing best practices and guidance
• Participate in Client-requested meetings and conduct monthly/quarterly business reviews (onsite and/or remotely)
• Provide proactive status updates on product issues resolution/new feature development to required partie
• Leverage knowledge of your clients’ solutions and use case to assist technical Support, Product & Delivery, and product marketing in better serving your clients
• Travel to client locations as (approximately 35% percent)
• Participate in project-based, consultant-led architectural and design discussions to ensure CHILI publish integration is optimal for the client(s)
• Flexible to handle Clients escalation calls outside business hours
• Work with cross-functional teams to ensure smooth execution of training, issues resolutions, and technical support
• Build strong relationships resulting in high levels of client engagement with assigned accounts
• Communicate new business development opportunities and customer intelligence to local Sales pod
• Work to constantly mitigate churn
• Act as an escalation liaison between the client, Technical Support, and Product Development to help resolve technical issues blocking product adoption
• Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Responsible for delivering high levels of client satisfaction
• Perform other duties as assigned

CHILI publish is a fast-growing SaaS companywith the most advanced and flexible online editor to automate repetitive tasks for graphic designers, reducing bottlenecks in the production phase for brands, agencies and printers. CHILI publisher is the preferred creative automation tool for over 230 companies globally including Mars, Philips, HH Global, Oliver Marketing,… and can easily integrate with all their existing marketing automation, eCommerce, CRM, Workflows, DAM or PIM solutions.

Every year we onboard about 60 new customers to our platform. To keep offering the best customer experience and maintain an excellent NPS, we’re looking for astrategic and problem-solvingClient Success Manager for SMB. 

What will you do?

Our Client Success Managers are asked to ensureassigned clients retention and revenue expansion.

The Client Success Manager is a high-touch, Client advocate responsible for ensuring clients are successful leveraging our product into their solutions. This role drives higher renewal rates, additional upsell/cross-sell opportunities and increased number of references and/or case studies.

What do we want you to take on?

• Be the main point of contact for the Client from Sales handoff through to renewal of the subscription
• Welcome and onboard newly assigned Client, ensure proper technical training and primary instructions are delivered for stellar onboarding
• Analyze clients needs, understand their use case of CHILI publisher and manage their expectations
• Build strong and trustorthy relationships with clients, acting as a knowledgeable and trusted advisor for current product offering as well as future expansion opportunities.
• Conduct proactive client/account health checks and escalate matters as required
• Help drive new case studies, use cases and references with assigned clients
• Consult with clients and create a user adoption plan for each assigned one
• Communicate new features development, improvements and updates on the software into a comprehensive Client language
• Responsible for the onboarding and implementation of our product/technology to meet the unique needs of the client and ensure it helps to solve their problems, with a need of partner if required
• Establish trustworthy and close connection with your Client and partners through multiple pro-active communication to stay on top of their needs
• When the renewal date of a contract approaches, you know what it takes to retain the Client and even what type of upselling could even improve his user experience
• Make recommendations on how new and existing features fit within clients’ use cases, providing best practices and guidance
• Participate in Client-requested meetings and conduct monthly/quarterly business reviews (onsite and/or remotely)
• Provide proactive status updates on product issues resolution/new feature development to required partie
• Leverage knowledge of your clients’ solutions and use case to assist technical Support, Product & Delivery, and product marketing in better serving your clients
• Travel to client locations as (approximately 35% percent)
• Participate in project-based, consultant-led architectural and design discussions to ensure CHILI publish integration is optimal for the client(s)
• Flexible to handle Clients escalation calls outside business hours
• Work with cross-functional teams to ensure smooth execution of training, issues resolutions, and technical support
• Build strong relationships resulting in high levels of client engagement with assigned accounts
• Communicate new business development opportunities and customer intelligence to local Sales pod
• Work to constantly mitigate churn
• Act as an escalation liaison between the client, Technical Support, and Product Development to help resolve technical issues blocking product adoption
• Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Responsible for delivering high levels of client satisfaction
• Perform other duties as assigned

We're TeeTurtle, a rapidly growing consumer products company that creates nerdy toys, games, apparel, and accessories. We are passionate about creating products that allow our fans to express themselves and share meaningful experiences. 

We are looking for a motivated IT Administratorto implement new technologies and manage TeeTurtle’s existing technological resources to ensure that they are available when needed and functioning appropriately, as well as work to improve the overall company efficiency through equipment recommendations and automation of manual processes.

Job Description

• Provide Tier 1 Help Desk support for systems users for both hardware and software to triage issues and provide speedy and sufficient resolutions for employee-reported equipment and software issues

• Perform onboarding and offboarding of all hardware and user applications to ensure that new employees have the necessary tools and access to systems to be productive from day one, and that departing employees are securely and effectively offboarded.

• Maintain and scale Google Workspace platform to ensure user access and permissions are set appropriately

• Maintain company directories used in Google, Microsoft and SaaS applications ensure that employees have access to accurate and up-to-date information, enabling them to collaborate and communicate effectively across the organization.

• Procure, configure, and maintain technology equipment (including laptops, iPads, keyboards, monitors, printers and other peripherals) to ensure employees have the hardware and software they need to help set them up for success in their jobs

• Troubleshoot and resolve equipment issues at the physical warehouse including printers, handheld scanners and automated shipping equipment to minimize warehouse downtime caused by technology-related breakdowns and errors

• Communicate Technology Department needs including new tools, processes and technologies which have impact and add value to assist leadership in setting the IT roadmap for the organization to understand the future of TeeTurtle systems

• Troubleshoot and resolve issues pertaining to the office network and equipment to minimize downtime and ensure that employees can perform their job functions without interruption

• Assist with project support on technology, infrastructure and web development projects to ensure that they are completed on time, within budget, and to the required standard of quality.

• Participate in daily, weekly and monthly team meetings to ensure that everyone is aligned on project goals, timelines, and deliverables

• Other duties and projects as assigned

Who we are

We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe.

What we do

We bring simple and secure physical security to people and organizations anywhere. Our award-winning hardware and compliance-certified software form the core of our physical security platform that helps businesses around the world connect and control their spaces through the cloud. With our seamless access experience and real-time data and analytics we help make spaces available to the right people at any time. But don’t just take our word for it: explore our award-winning Reader Pro, which recently won the coveted GOOD DESIGN award as well as the prestigious iF Design Award. Curious about how Kisi works? Check out this short product demo.

How and why we do it

At Kisi, you will have the freedom to do your work in the way you work best. There’s a flat hierarchy (work alongside our co-founders Carl, Max, and Bernie!), a strong sense of ownership, and the freedom to get creative. We also try to limit meetings as much as possible so that you can have dedicated focus time. Our mission is clear: ensure ease of facility access and remote space management, providing access systems to create a secure future where spaces are connected and accessible without boundaries.

Your role

We are looking to strengthen our support team with a Product Support Associate working remotely in the APAC region who pays attention to detail, is process focused, and knows how to convert something previously unknown into a common practice. Your main tasks will be to handle support cases, convert new support insights into standardized knowledge, and provide insights into how to improve the products in a structured format. For this associate position we are seeking individuals with aptitude for technology and customer support, and not necessarily significant previous work experience. We are a small, growing team, and expect you to grow with us.

Your responsibilities

• Support Kisi partners, administrators, and end-users as they install and operate our products

• Be an expert in the product to evangelize correct use of features and troubleshoot advanced software functions as well as test software integrations

• Understand hardware mechanisms, wiring, and installation to remotely support Kisi installers, administrators, and users who may be on-site

• Escalate issues to secondary teams when appropriate, and take steps to ensure such issues can be addressed expeditiously in the future.

• Contribute to continuous improvement activities such as knowledge content production, quality assurance, and product feedback sessions

• Pursue knowledge of physical access control and site security best practices

• Complete all responsibilities securely while having privileged access to various systems