VP Customer Success

Go pro: Want to work with the best-of-the-best? Lead the customer success team at one of the most successful and innovative CS companies in the world.  We'll show you how to raise your game and inspire you to do your best work. Discover new challenges, build cutting-edge skills, and uplevel your expertise. You will be responsible for ensuring customers are realizing maximum business value across the customer lifecycle that ultimately results in their renewal, growth in value and customer satisfaction. Reporting to the Chief Revenue Officer, in this newly created role, you will rapidly assess the current organization, bolster those aspects that are going well, address and adjust for improvement opportunities, all leading to the execution of our Global Customer Success strategy.

Essential Responsibilities

• Drive the execution of the Customer Success strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams. 
• Maintain and expand executive level relationships delivering ongoing customer value and Totango based cs best practices 
• Discover and develop opportunities for customer growth
• Optimize account review process and develop mitigation strategies to improve renewals and increase customer retention
• Develop a customer-centric perspective and represent the customer’s voice throughout the organization
• Refine and develop the customer success organization growing key leaders in their careers 
• Oversee the technology adoption process and value delivery for the Totango platform 
• Measure effectiveness of Customer Success including operational metrics for team, managing a regular cadence to track status and customer health 
• Possess a passion for customers, willingness to get their hands dirty, an understanding of what their key leaders, teams and individual CSMs do every day
• Attract high potential team members and develop a mechanism to onboard new hires quickly and reduce up time to productivity

About you

• 10+ years of overall Customer Success experience and at least 3 years in progressive senior leadership roles.  Global experience preferred. 
• Experience with the Totango platform required. Other Customer Success Platform experiences are a plus.
• To drive cross-functional efforts, you must be an effective and productive collaborator
• Experience scaling and leading a large Customer Success team in a dynamic environment including a blend of digital and human motions
• Strong people leader with demonstrated ability to build a followership 
• Can build rapport and sell
• Ability to move rapidly and adapt
• The ability to make data-driven decisions while also being willing to experiment and repeat
• Ability to communicate with technical clients in their own language. 
• Customer experience, professional services, and customer support are all part of a solid strategic goal
• The capacity to design services and support delivery methods that correspond with present client segments, create customer value, and scale to meet growth predictions
• Listening skills, Humility and Empathy

More About Totango

Totango is rewriting the rules for customer engagement and transforming the way businesses connect with their customers. As the fastest growing and most trusted Customer Success company in the world, Totango enables organizations of all sizes to unleash best-in-class data-driven customer engagements that deliver experiences users crave and outsized business results at scale.  Our platform is used by some of the biggest enterprise and hottest SaaS companies including Zoom, Google, Zeplin, Walkme, and SAP to understand and influence their own customer engagement, to manage customer success, as well as to monitor and predict customer health.

We offer competitive salary, great benefits, and you'd be joining an awesome, collaborative, open culture.  If you know you're the right candidate, we would love to hear from you!

 #LI-Remote

Formstack improves people’s lives with practical solutions to their everyday work.

We are looking for a Strategic Account Manager, Mid-Market to help us accomplish this mission. 

Formstack is aremote-firstcompany with team members who live and work across the U.S., Canada, and the globe. We offer more than just a job; we provide a community where you can learn, grow, and thrive your way. Join a dynamic and diverse team that values relationships as much as results. Come build what matters with Formstack.

Kevin Long, Sales Manager - Growth at Formstack, is looking to hire someone who will complement and strengthen the team.

Who You Are:

• You are great at building relationships with customers
• You enjoy helping customers solve problems and improve inefficiencies
• You thrive in environments that experience a lot of change
• You speak up when you have ideas on how to improve internal processes or strategies
• You work well in a team environment
• You are competitive and enjoy the thrill of hitting a revenue target
• Your written and verbal communication skills are excellent
• You are a creative problem-solver
• You are comfortable working remotely and with a remote team

What You’ll Do:

You will become an Account Expansion rockstar by working with clients to build rapport and generate revenue, collaborating with Customer Support to work through tickets from existing clients, and developing processes for qualifying best targets among clients. 

How You’ll Succeed:

• Generate revenue through cadence driven communications with current clients
• Build rapport and trust with clients post sale to become an advisor for additional problems Webmerge can solve in their organization
• Work technical Customer Support tickets in from existing clients to drive additional revenue through plan upgrades
• Develop and iterate process for qualifying best targets among clients
• Execute on quota by increasing MRR in existing accounts

What We’re Looking For:

• 2+ Years strategic sales experience in a business-to-business sales environment
• Proven success in previous sales roles
• Strong verbal and written communication
• Eager problem solver and creative thinker

Bonus Points:

• Experience in a SaaS company 
• Existing technical knowledge or prior experience in a technical sales role
• Experience with Salesforce 
• Four-year college degree from an accredited institution 

Salary Range:

$70,000 - $75,000 per year (USD) + Bonus (OTE ~ $139,500)

***This is a remote position***

What Formstack Offers for Full Time Employees in the US and Canada(exclude Quebec):

• Free health plans and company-paid Dental, Vision, Disability, and Life Insurance Benefits for US and Canadian full-time employees.
• Monthly Health & Wellness and Technology stipends
• Half-day Fridays
• Unlimited PTO for all employees.
• 401k & Roth w/ safe harbor match (the US and Canada)
• The most up-to-date technology, including company-issued Macs, the latest software, and other tools needed to excel at your job
• Company-paid conferences and extended learning opportunities
• Yearly company and team gatherings

Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!

Formstack is proud and dedicated to providing Equal Employment Opportunities.

Formstack maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, citizenship status, disability, sexual orientation, gender identity, genetic information, union affiliation, veteran status or any other characteristic protected by law. This means we do not discriminate in any aspect of employment based on any of these characteristics. This policy applies to all applicants and employees through all phases of employment, including but not limited to hiring, promotion, treatment during employment, demotion, and termination.

Salary ranges are determined by industry research and trends. Individual salaries are based on skills, experience, and geographical location.Compensation is reviewed on a regular basis and adjustments are made accordingly.

All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.

Our company is currently experiencing rapid growth and we are seeking an experienced Revenue Accounting Manager to join our accounting and finance team. Reporting to the Senior Controller, the specialized Accounting Manager will be responsible for maintaining customer accounting files, billing, recording of customer payments and will be the first point of contact for customer revenue and payment issues.

75% CUSTOMER BILLING, REVENUE ACCOUNTING AND ACCOUNTS RECEIVABLE

· Review all customer billing schedules and ensure timely and accurate invoicing

· Review and file new customer contracts and order updates and draft revenue accounting and billing schedules

· Process and transmit customer invoices and credits as needed

· Create related JE’s as needed

· Enter invoices into customer billing portals as needed

· Prepare and submit vendor profile packets as requested by new customers

· Review status of unpaid customer invoices and communicate with customers as needed to ensure timely payments

· Confirm cash receipts (ACH’s and cleared check deposits) from customers via bank transaction reports

· Monitor and maintain sales tax charges on customer invoices (via Sovos system)

15% GENERAL ACCOUNTING

· Perform Balance Sheet reconciliations pertaining to revenue and receivables and as assigned by the Senior Controller

· Prepare monthly revenue by customer reports

· Prepare other revenue and customer reports as assigned

10% OTHER

· Assisting with audits and month end closing

· Assisting with states annual reporting and sales tax filings

· Assisting or owning certain balance sheet recs and calculations

· Owning or assisting with Sovos (an integrated sales tax processing and filing service)

· Assisting with system enhancement projects with Salesforce and NetSuite

· Assist with other projects as needed.

· Scanning/shredding/filing of documents.

JOB QUALIFICATIONS

Experience: 4+ years of general accounting with a concentration in customer billing, customer contract administration and accounts receivable collection. This position requires honesty, reliability, and confidentiality. Must be able to work successfully in both individual and team situations; self- motivated, attentive to details with effective communication skills, both written and verbal

Education: College degree with a major in Accounting, Finance or General Business is preferred.

Computer/Program: Proficiency in MS Office and accounting systems, NetSuite preferred.

Environment: Fast-paced start-up company with consistently changing priorities.

Travel Requirements: Infrequent trips to Davis, CA where the majority of the staff is located.

Charge

Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, Governor of US states, and compete in Ironman races and the World Series of Poker.

They’ve joined Athena to get more leverage, more impact, more success and more time via their relationship with their top 1% Philippines-based Executive Assistant. They are world-class humans who want to get world-class at delegation.

The EA Coach enables our EAs to consistently provide excellent quality services to our clients by addressing needs, skill gaps, and feedback with effective and personalized coaching.

High-level Responsibilities

• Support: Provide the resources, authority, training, and support necessary for EAs to deliver consistent high performance.
• Guide: Direct our EAs to work on areas for improvement, and reinforce strengths to sustain the EA's progress.
• Track: Monitor client-EA partnership health, intervening when there are performance/ quality issues.

Specific Responsibilities

You will help prepare our EAs and build their confidence in working with their clients, and setting them up for success in the long term:

1. EA onboarding: Create an onboarding plan (a.k.a. 10x Launch Plan) based on the clients' delegation needs, and effectively walk the EA through it.
2. EA nesting: Find ways to make our new EAs feel ready and confident to start working with their clients, including providing resources and 1:1 coaching based on areas for improvement.
3. Ongoing support:
   • Give EAs clear, timely, and actionable feedback based on client surveys and client feedback as relayed to the client concierge (if there's any)
   • Help EAs build and improve their skills by teaching relevant skills, tactics, and techniques.
   • Follow up on coaching sessions in a timely manner.
4. Continuous Improvement: How do we set our EAs up for success?
   • Playbook Feedback: Collate and communicate EAs' feedback to the Product Experience team so they can refine playbooks or create new playbooks for growing client needs, and identify the tools and systems that EAs need to help them become successful.
   • EA Feedback: Collate and communicate EAs' skill gaps to optimize our training and recruitment processes.
     • Recruitment - Share feedback with Recruitment Team so they can reassess sourcing and hiring strategies.
     • Training - Share feedback with Training Team so they can identify the EAs' training needs and develop effective training programs accordingly.

Your Metrics

These are the metrics you will own and optimize:

• EA nesting performance: Improve EA performance during the first 90 days
• 90-day client retention rate: Achieve a client retention rate of 90% for the first 3 months of the partnership
• EA attrition rate: Achieve a quarterly EA attrition rate of less than 5% where attrition happened from the nesting period onwards
• EA engagement score: Achieve a quarterly engagement score of at least 90%

Requirements

• 2 years experience as an Executive Assistant/Virtual Assistant or equivalent preferred.
• Must have at least 1-year experience mentoring and/or leading a team
• Must be willing to work PH graveyard hours
• Must have excellent written and verbal English communication skills
• Must be a highly organized individual
• Must have a collaborative mindset
• Must be ready and equipped to work from home full-time

 Accounts Payables Associate 

ABOUT THE ROLE

Per Scholas is currently seeking anAccounts Payable Associatewho can assist with entering invoices, processing payments, maintaining vendor accounts, and managing the AP process, while identifying best practices and maintaining a strong internal control environment. The ideal candidate will have the ability to work independently and productively in a fast-paced environment while maintaining attention to detail.

As a response to the pandemic, Per Scholas employees have transitioned to a hybrid working schedule, requiring employees to report in person as needed. 

ROLE RESPONSIBILITIES

• Assist with full accounts payable cycle from receipt of invoices to payment; including invoice coding, matching to purchase orders if required, obtaining approval, and entering the invoices
• Process employee expenses reports, including verification of receipts and coding
• Assist with  batch check runs, wire transfers, and ACH transactions by running aging reports and pulling invoices for management approval and release
• Manage vendor relations: Receive, research, and resolve both internal and external inquiries regarding account status
• Responsible for monthly accounts payable journal entries and reconciliations
• Responsible for IRS 1099 compliance and reporting
• Assist team with gathering support for all audits, including pulling documentation
• Other duties assigned by the manager
• Assist with the credit card reconciliation 

QUALIFICATIONS AND SKILLS

• Bachelor's degree in accounting or equivalent experience
• 1-3 years of relevant experience
• Strong attention to detail and problem-solving skills
• Capable of self-prioritizing workload and ability to handle a high volume of tasks
• Ability to work independently and contribute to broader team objectives
• Excellent written and verbal communications skills
• Intermediate to Advanced Excel skills preferred 

#LI-remote

For this role specifically, we are targeting a salary of $55,000 with a range between $50,000 and $57,750 where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.

WHY WORK HERE?

We believe our staff is the heart and soul of the organization. Our workplace culture is challenging, supportive, collaborative and mission-driven. We take a genuine interest in career paths and work-life balance, and welcome contributing ideas from staff at all levels. Working at Per Scholas means working somewhere full of engaging, savvy, diverse people who care deeply about pushing our work forward.

You’ll enjoy a welcoming and casual professional environment, self-development opportunities, innovative technology, and benefits like health care and a 401K match. If you want to work in a progressive organization, where you can build something meaningful and have fun while doing it, we would love to hear from you.

Per Scholas strives to deliver an equitable compensation and benefits package to support the financial, mental and physical wellness of our staff. We offer 37 paid days off during your first year of employment, Summer Fridays (early close each Friday of the Summer), medical benefits with premiums starting below $20 per paycheck, $1 for $1 matching on 401k contributions up to 6% of pay.

ABOUT PER SCHOLAS:

Per Scholas is a national organization that has been advancing economic mobility for more than 25 years. Through rigorous training, professional development, and robust employer connections, we prepare individuals traditionally underrepresented in technology for high-growth careers in the industry. We partner with leading employers to build more diverse talent pools, directly connecting our graduates to new career opportunities at businesses ranging from Fortune 500 companies to innovative startups. With campuses in 17 cities, Per Scholas has trained more than 16,000 individuals in tech skills, building bridges to careers in technology. To learn more, visit PerScholas.org and follow us on LinkedIn, Twitter, Facebook, and Instagram.

QUESTIONS?

If you have any questions about this role, please feel free to email our Talent team at jobs@perscholas.org. We look forward to viewing your application!

Equal Employment Opportunity

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin. See our full EEO statement here.

Brilliant Earth - Accounts Payable Associate

Position Overview:

The A/P Associate oversees and processes transactions within accounts payable to ensure vendors are paid in a timely fashion. In this role, you will work as part of a small, collaborative finance team and collaborate closely with other departments. You will have the opportunity to have a clear impact on the company’s growth while developing your accounting skills. Ideal candidates will thrive in a fast-paced startup environment and grow with the company to take on greater responsibility over time.

Key Responsibilities include:

• Enters vendor invoices and charges expenses to accounts and cost centers by analyzing invoice/expense reports. Report significant variances to management.
• Ensures all vendor invoices, credits, and disbursements are properly approved or matched with purchase order (PO) before processing.
• Resolves any PO, contract, invoice, or payment discrepancies.
• Schedules and prepares company checks, bill payments and bank wires as required.
• Maintains accounting sub-ledgers by verifying and properly posting account transactions.
• Verifies vendor accounts by reconciling monthly statements and related transactions in NetSuite.
• Processes corporate card transactions and monthly payments/reconciliations of credit cards
• Provides support in annual 1099 filing preparation
• Processes check requests and expense reports on a regular basis
• Provides analyses for transaction history
• Tracks and maintains historical vendor invoices and records.

Specific Qualifications:

• Experience working in Accounts Payable preferred
• NetSuite ERP System experience preferred
• Retail or manufacturing industry experiences preferred
• Experience in thorough data entry with a high level of attention to detail
• Collaborative, team player with a strong desire to learn and grow
• Exceptional time management skills and accountability in the role
• Robust Computer skills and Excel proficiency
• Interest in socially and environmentally responsible organizations and products

The targeted budget for this position is $40-46k. This compensation budget range may be adjusted at any time at the discretion of the company. 

What We Offer:  

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:    

• Equity Compensation. You will play an important role in the growth and success of the company. RSU awards allow us all to share in these successes. 
• Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!   
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.   
• Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year. 
• Disability and Life insurance. 100% employer-paid.   
• Pre-Tax Commuter Benefits.   
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.    
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.   
• Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.   
• Giving Back and Volunteer Opportunities. In additional to our giving back programs, our teams support local initiatives and spend time together by volunteering.    

More About Us   

Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry. We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow.   

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.   

How to Apply & What to Expect:    

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.   

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! 

Job Summary:

This position manages the administration of the US base and variable compensation programs. The incumbent will respond to salary surveys, lead job evaluations, conduct regular job pricing and large-scale wage analyses to ensure market competitiveness, generate reports and conduct in-depth analyses using the HRIS system, and maintain updated and organized compensation-related documents, standard forms, and files. This position also manages the administration of the US online rewards and recognition portal and will be a key contributor to any future global expansion of the program.

Responsibilities:

• Works independently with HR Business Partners, Talent Acquisition, and Management to understand and define positions; conducts position analysis interviews with various department leaders to validate position descriptions.
• Responds to requests for market review and pricing of new and existing jobs, ensuring internal and external equity and appropriate FLSA status.
• Updates US salary structure on an annual basis and assigns positions to the accurate pay grades and job codes based upon results of job analysis.
• Participates in testing of HRIS systems for annual merit, bonus, and equity processes. Suggests improvements and provides valuable feedback from a compensation perspective
• Develops rapport with Management and HR Business Partners and provides consultation and service related to market trends, position, classifications, and application of compensation programs, policies, and guidelines.
• Responds to various salary surveys annually with accurate information by posted deadlines. Builds a streamlined approach to storing and retrieving standard/repetitive data required annually for surveys.
• Assists with administration of all incentive-related programs, including merit, Corporate and Manufacturing bonus plans, Appreciation Awards, and equity.
• Maintains and runs periodic as well as ad-hoc reports on compensation-related data from the HRIS system. Conducts regular audits to ensure the accuracy of data. Responds to data requests and uses Excel to manipulate data for analysis.
• Conducts regular internal salary analysis to ensure market competitiveness.
• Independently and articulately develops and presents analyses and recommendations to HR Partners and Management
• Leads the administration of the US online rewards and recognition portal and will be a key contributor to any future global expansion of the program.
• Assists Compensation Director with ongoing projects, project timelines, presentations, communication materials, policies, etc.
• Assists with design, implementation, communication, and administration of new incentive plans, recognition, and rewards programs.
• Remains up to date on federal and state regulations and educates employees and HR staff as necessary.

Supervisory Responsibilities:

• Provides leadership and guidance to the US Compensation Analyst based in Guadalajara and Compensation & Benefits Administrator based in Winston-Salem

Qualifications:

Skills:

• Mastery in PC skills including Excel, Word, and PowerPoint
• Outstanding Excel skills, including the use of pivot tables, vlookups, graphing, formulas, and functions
• Strong mathematics skills and analytical ability
• Ability to analyze complex data and develop sound recommendations and solutions
• Strong communication skills; both oral and written
• Prior experience administering performance-based management systems
• Experience in managing data within an HRIS system and using reporting systems
• Excellent planning and follow-up skills required; ability to multi-task in a fast-paced environment
• Ability to solve practical problems and carry out responsibilities with little supervision
• Ability to prioritize workload for effective implementation
• Strong customer and results orientation
• Ability to function as an effective team member and interact effectively at all levels with sensitivity to cultural diversity
• Ability to adapt as the external environment and organization evolves

Experience:

• 6 years of professional-level compensation experience in the design and administration of compensation programs, job leveling systems, salary survey participation and analysis, bonus design and administration, and merit design and administration.
• Experience advising management on FLSA exemption requirements as well as other federal and state statutes

Education:

• Bachelor’s degree in Business Administration, Finance, Human Resources, or a related field

Preferred qualifications:

• Master’s degree/MBA
• Certified Compensation Professional (CCP) designation
• Experience with Mercer and IBM/Kenexa market pricing tools
• Experience with Oracle Fusion HRIS
• Experience with Success Factors Performance Management

Blavity, Inc. is a venture-funded technology and news media company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million users per month through our growing brand portfolio, including Blavity News, Blavity Politics, 21Ninety, AfroTech, Travel Noire, and Shadow & Act. Assembled of passionate, high-energy, and focused rock-stars, our Blavity, Inc. Team executes our values at the forefront of mind: Love of Community, Transparency and Communication, Collective Responsibility, and Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction.

Job Summary: 

Blavity Inc. is looking for a Business Development Manager (BDM) to lead our Web3 partnership initiatives.

The BDM position is responsible for prospecting and pursuing partnership opportunities with advertisers, as well as leading sales efforts for their client list. The ideal candidate has a passion for and knowledge of all things Web3, strong sales experience and demonstrated closing abilities.

This role will report directly to the Associate Director of Business Development, AfroTech. 

Responsibilities:

• Consultatively sell Blavity Inc. products (Custom Digital Content and Experiential) for the AlphaNoire brand and across our portfolio of brands by presenting our solutions against the client’s campaign objectives
• Stay up-to-date on emerging trends in the Web3 space in order to effectively communicate AlphaNoire’s value proposition in the market to prospects and existing clients
• Schedule and execute virtual and face-to-face meetings with potential and existing clients in order to build meaningful and beneficial client relationships
• Lead the negotiation process by having a strong understanding of Blavity, AfroTech and AlphaNoire products and pricing, and the ability to offer mutually beneficial alternatives
• Meet or exceed quarterly revenue goals by closing net-new business and uncovering new opportunities within existing accounts
• Monitor pipeline health by leveraging Salesforce CRM on a daily basis, preparing monthly forecast reports, and clearly communicating needs to senior management
• Collaborate closely with Customer Success and Finance on active campaigns to ensure healthy client relationships and that billing needs are met
• Manage and coach Business Development Associates in designing impactful sales processes and strategies

Qualifications:

• Education: Bachelor’s Degree
• Required Experience: 
  • 3-5+ years proven track record in carrying a sales quota within Web3, media, brand or agency sales
• Preferred Experience:
  • 1+ yrs managing people/teams
  • Previous experience working in consulting, technology, media, or related high-growth start-up
• Technologies: Fluent in Microsoft Office, Google Suite, Salesforce or equivalent
• Additional Qualifications:
  • A strong understanding of Web3 (metaverse, NFTs, DAO), online advertising and advertising nomenclature 
  • High-energy, company-first, positive attitude
  • Must be motivated to work in a fast-paced environment
  • Excellent communication and analytical skills; outgoing and sociable; willing to wear multiple hats 
  • A healthy appreciation of GIFs and Black culture

Details:This is a fully remote role, occasional travel may be required.Candidates must be available to work at least 50% in alignment with the Pacific Time Zone. 

To apply, please submit your resume and cover letter online atBlavityInc.com/Careers.

Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills.  Blavity is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Job title: Sales Manager (Supply Chain Software)

Employment: Permanent

Location: UK Based

Salary: Excellent basic salary, car allowance, plus excellent benefits and bonuses - High earning potential!

The role overview:

Not your typical sales culture. The Config Team offers a role supported by a well networked and experienced sales team backed up by a performing marketing department and supportive, friendly company culture with strong stable leadership.

Aligned with our growth plans, we are now recruiting for a Sales Manager to join our existing new business sales team and drive the growth of our Supply Chain software products.

The position will work closely with the Head of Sales and will be instrumental in driving and managing new business sales. The successful candidate will strategically enhance this line of business and will be instrumental to its future success.

Our current portfolio of innovative solutions are used by international brands across all industry types. This role will leverage the already established customer references to enable growth when approaching and introducing The Config Team to new prospect customers.

Having built strong relationships with the prospective customers you will lead the engagements through to successful sale and customer on-boarding.

Duties and Responsibilities overview:

• Identify, qualify, engage, and manage potential Supply Chain Software customers throughout the sales-cycle, leading to successful customer on-boarding and handover to Account Manager.
• Work with Account Managers to maximise existing customer sales opportunities.
• Identify cross-selling opportunities and promote other The Config Team products and services to customers, handing the management of the opportunity over to the relevant internal team member as appropriate.
• Assist with supporting additional sales and pre-sales activity as required by the wider sales team.
• Attend relevant sales meetings, leading when necessary and assisting with the coordination and organisation, customer management and any relevant follow-up actions.

Want to work with an award-winning and quickly expanding company? We’re a travel site making it a doddle to book camping, glamping and caravan sites all over the world, with over 5,300 to choose from.

Pitchup.com receives 31m annual visits and over the last year has booked over 5m bed nights, with revenue up 91% on 2020 and 96% on 2019. The site has been featured in leading global media titles, such as BBC News, New York Times, Le Figaro, and more, and has been translated into 16 languages. You will join a nimble team of 60 based in 10 countries, all working from home, as we are a remote-first business.

A member of the Financial Times' FT1000 fastest growing companies in Europe, Pitchup.com receives up to 300,000 visits and 6,500 bookings per day. Recently we were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 3 years in a row. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday park sector

We now have vacancies for exceptional French-speaking sales professionals to join our friendly, multinational team. As a member of our sales team, you'll work alongside our account coordinators to help our site owners set up their bookable listings, maintain their pricing and availability, and deal with any day-to-day queries.

The role 

The main activity of the role will be to make sales calls from home to sign up campsites and holiday parks to taking bookings via our website. You will also help clients complete the registration process.

• Developing and maintaining a strong network of contacts and to support relationships with key supplier decision makers
• Discovering and following up for new accommodation
• Promoting product internally and providing recommendations on product as and when required
• Monitoring and analysing results, and ensuring client inventory is adequate and their allocation levels meet company requirements

Candidates will join a nimble team at a young company with extraordinary growth potential. 

We are looking for part-time candidates able to dedicate at least 20-25 hours per week . Hours for the role can vary from week to week and can be flexible to work around you and your family. Later, a permanent role may be offered to the right candidate. Some travel may be involved, but this is optional.

The candidate

Candidates should be self-starters, extremely flexible as far as tasks are concerned, and able to prioritise based on company needs while meeting tight deadlines. The successful candidate will fulfil the following additional criteria:

• Proven track record of conducting new business development including B2B cold calling
• Self-motivated to make 50 - 100 calls per shift, whilst following up emails and client communications
• Fluent in French and English 
• Organised and methodical approach
• A willingness to be a ‘jack-of-all-trades’ for the sake of being part of a forward-thinking start-up
• At least two years' experience in a related field
• Own a computer
• Internet savvy, with good technical skills 
• Ability to troubleshoot independently
• A desire to take a big part in the establishment of Pitchup.com as a modern, creative brand
• General administrative skills, as well as experience within a customer-facing sector
• Excellent communication skills and phone manner
• Switched on

The package

• You will be paid a £11-13 hourly rate + a commission per campsite and uncapped 'superbonus'.

Read some of our latest press coverage 

• UK: https://www.telegraph.co.uk/travel/family-holidays/grandparents-guide-happy-half-term/ 
• IT: https://vincenzochierchia.blog.ilsole24ore.com/2022/01/18/estate-2022-pitchup-turismo-glamping-gonfie-vele/ 
• US: https://medium.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861 
• ES: https://www.europapress.es/turismo/nacional/noticia-reservas-campings-espana-crecen-30-consolidandose-destinos-favoritos-europa-20211214114752.html 
• FR: https://www.camping-car.com/nos-actus/27057-laissez-vous-tenter-par-une-escapade-en-van 

Inside Sales Representative - Help Desk

The ISR has full ownership and responsibility for managing the sales cycle and ensuring the achievement of significant new revenue generation targets for our Help Desk business. You will hunt for new opportunities and are able to close new accounts. You have a passion for building and maintaining broad relationships, developing and managing opportunities in a fast-paced, complex selling environment.

You are a creative, out of the box thinker, able to articulate the company’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in.

Essential Responsibilities and Duties

• Prospect for qualified opportunities, create value and grow the busines
• Attend conferences and networking events 
• Develop and manage new business opportunities from initial contact through contract signature
• Manage sales metrics and key performance indicators and present to leadership team monthly
• Utilize Hubspot CRM to track prospect lists, log calls, demos and proposals submitted
• Utilize Hubspot CRM to manage sales pipeline and update for weekly pipeline report 
• Communicate weekly updates to sales team on new prospects and next steps
• Collaborate with marketing team on proposals and marketing materials to improve product positioning

Communication and Collaboration

• Project positive attitude while establishing effective professional relationships with clients.

• Conduct client meetings.
• Collaborate with other Ease Learning team members as necessary to ensure client satisfaction.
• Make effective decisions and communicate to all team members.
• Cultivate a close, collaborative and professional working relationships with members of the project team (Lead Learning Designers, Learning Designers, Media Developers, Visual Designers, Web Developers, Learning Experience Designers, etc.). 
• Act as a conduit of information between all key stakeholders to move projects forward.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership - Inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others.

• Client Management - Manages difficult or emotional client situations; able to negotiate positive outcomes; responds promptly to clients’ needs; solicits client feedback to improve services; responds to requests for service and assistance; meets commitments.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes oneself available to staff; provides regular feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
• Financial Project Health -  Reduces costs when possible.  Consolidates and analyzes profitability, revenue, margins and utilization of team members.  Helps create pipeline forecasts and broad-based financial pictures of projects across the organization.
• Teamwork - Balances team and individual responsibilities; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Communication Skills - Focuses on solving conflict, not blaming; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Delegation - Delegates work assignments; matches the responsibility to the person; sets expectations and monitors delegated activities; provides recognition for results.

• Quality Management - Looks for ways to improve and promote quality.

• Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Tools - Project Management tools such as Smartsheet and other tools such as Google suite but not limited to these tools.

Additional Duties

The ISR role requires strong oral and written communication skills, and the ability to balance and manage multiple projects and tasks simultaneously in a constantly changing environment, and the ability to work virtually and independently.

• Act in a professional manner in all communications.
• Post work hours (full-time) to Google calendar. 
• During your posted work hours be available on Slack or other group chat systems (meetings should be listed in the calendar and set Slack to Do Not Disturb during those times).
• Have a set and quiet workspace available during work hours; minimize interruptions and noise level.
• Use Ease Learning’s project management system to record project status, monitor schedules, and track time daily.
• Manage assigned workload and adhere to all deadlines.
• Support professional development initiatives.

Supervisory Responsibilities

None

Reports To

You report to the CEO.

Education/Experience

• 1 - 2+ years of experience in quota carrying sales position

Working Conditions & Physical Demands

Disclaimer

Here at Ekran System, Inc., we are the leading Insider Threat Management solution provider with over 1,000 customers in 43 countries. We are seeking a result-oriented Sales Engineer who thrives off technical challenges and is also able to multi-task. Duties will include a broad range of tasks such as pre-sales technical assistance and product education, as well as supporting existing customers and assisting with product development from a technical point of view.

If you're dedicated and ambitious, Ekran System, Inc. is an excellent place to grow your career. Don't hesitate to apply.

Yevhen

Sales Engineer Responsibilities:

Your day-to-day

• Actively engage with prospective new customers via phone, web conference, and in-person as a subject matter expert for Insider Risk Management platform
• Plan, coordinate, and deliver in-person and web-based solution overviews and product demos
• Team up with our rapidly expanding channel partner network to drive both net-new and incremental revenue
• Be capable of responding to functional and technical elements of RFIs/RFPs
• Conduct, and ensure the success of, customer proof-of-concepts (POCs)
• Make presentations at webinars, conferences and seminars, and work at trade shows (as necessary)
• Interact with the management team in 1-1, team meetings and via forecasting and reporting to provide critical updates and strategic account planning
• You can achieve your quota, but quite frankly we would love you to blow it out of the water!

Requirements

• Familiarity with general cybersecurity and networking technologies and solutions
• Experience in consultative selling of complex cybersecurity and SaaS based solutions in a pre-sales setting
• Must have strong written and verbal communication and excellent presentation skills and be able to clearly and effectively articulate Ekran's value
• English level - Fluent
• Working knowledge of Microsoft Office and web conferencing tools
• Ability to use CRM and other online tools effectively
• To be proactive and self-sufficient
• A flexible approach and willingness to learn new skills and disciplines
• Must be organized, detail and process-oriented
• Must be a self-starter with the ability to work independently or in a team environment
• Willingness to work with the North American market (approximately 14:00-23:00)

As a plus

• An MIS/Computer Science degree or equivalent experience
• Strong experience with Windows/IIS/Active Directory administration and operations, along with some knowledge of UNIX/Linux and macOS
• Experience working with public cloud environments (AWS, Azure)

Perks & benefits

• C-level people daily communication from USA/EU and other countries companies

• Unique technical expertise in our company helps to impress Clients
• Competitive salary and compensation package with clear KPI system
• Development both in sales and in technical direction
• Work with world-wide famous companies
• Flexible working schedule
• Individual plans for career development

Cybersecurity is a community effort. That’s why Ekran is committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background.

If you are interested in this position, please send us your detailed CV.

Title: Regional Development Director

Reports to:Director of Development

Direct reports:n/a

Hours:full-time, exempt

Location:Multiple

Led by former Congresswoman Gabrielle Giffords, Giffords is a nonprofit organization whose team is on a mission to save lives from gun violence. Giffords is proud to be an equal opportunity employer committed to creating an environment that celebrates diversity, equity and inclusion. People of color, trans individuals, gender non-conforming individuals, women, people with differing abilities, and veterans are strongly encouraged to apply.

Giffords is seeking to add up to two Regional Development Directors to support our growing team. A Regional Development Director willbe responsible for implementing a strong and innovative fundraising strategy to solicit and secure principal and major gifts from a portfolio of donors who support the organization with annual gifts of $10,000 or more in a specific region of the country. The position will also be responsible for building a pipeline of new and prospective major donors in the region, including identifying, soliciting and cultivating Giffords Club donors ($1k+), and will work closely with the Deputy Development Director to secure corporate support and the Foundations Manager to secure the support of foundations based in the region. The Regional Development Director will work independently, support Giffords national development efforts and steward donor relationships with Giffords principals. 

This is afull-timeremote position that will be based in a specific metro area, to be responsible for fundraising in the larger corresponding region.This position requires the ability and willingness to travel up to 50% of the time, as well as interest and ability in staffing occasional weekend and evening events.As the safety and wellbeing of our team is of utmost importance, Giffords has been following strict COVID protocols including requiring all staff to be up to date on COVID 19 vaccinations, including boosters.

Applications are accepted on a rolling basis until the position is filled. Due to the high volume of applicants, no phone calls or emails, please.

The regions we are looking for include:

• Northeast (based in New York City area), responsible for Connecticut, Maine, Massachusetts, New York, New Hampshire,New Jersey, Rhode Island, and Vermont
• Southwest (based in Los Angeles, CA area):responsible forsouthern California, Nevada and Utah
• Southern (based in Dallas, Houston, or Austin) Arkansas, Colorado, Kansas, Louisiana, Missouri, New Mexico, Oklahoma, Texas 
• Southeast (based in Miami or Atlanta Metro Areas) Georgia, Florida, North Carolina, South Carolina, and Tennessee
• Midwest (based in Chicago Metro Area): Ohio, Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, North Dakota and South Dakota

Duties + Responsibilities:

• Develop and manage a portfolio of major donors and prospects to hit forecasted revenue goals
• Maintain a fast-paced travel schedule with face-to-face visits to steward current donors and engage new  major donor prospects
• Manage and track all stewardship strategies and solicitation activity using a moves management system in the organization’s customer relationship management software (CRM)
• Write individualized cultivation, solicitation and stewardship letters, proposals and reports
• Coordinate Giffords Club and major donor cultivation events in the region including small dinners and receptions
• Strategically oversee and facilitate donor engagement efforts for the organizations’ founders and senior  leadership, including trip planning and management, securing, and staffing principal level donor meetings  for current, lapsed and prospective funders
• Other duties as assigned

Required knowledge, skills + experience

• Five to seven years of experience with direct major donor solicitation and securing major and principal gifts  from high-net-worth individuals and foundations 
• A demonstrated ability to influence and engage diverse audiences and to build long-term relationships,  including experience leveraging executive-level staff and volunteers to achieve fundraising success
• Experience successfully managing multi-faceted projects and performing independently in a fast paced, multi-tasking environment 
• Outstanding analytical, strategic planning, time management, and organizational skills
• Exceptional verbal and written communication skills, including presentation skills and the creation of  proposals 
• Proficient in Microsoft Office and experience with fundraising CRM’s 
• Strong organizational, written and verbal communication skills required
• Strong belief in and commitment to gun violence prevention
• Strong interpersonal skills, sense of humor and ability to work well on a team.
• A commitment to inclusion, diversity, equity, and anti-racism.

Valued non-essential knowledge, skills, + experience

• Experience with EveryAction  

Salary + benefits

The salary for this position starts at $85,000 with the exact salary depending on experience. Competitive benefits include employer-funded health, dental, and vision insurance; health, transit, and parking flexible spending accounts; 401k plan with 4% employer match; reimbursement for cell phone and monthly wifi stipend, paid TSA PreCheck, 25 days of PTO annually plus paid week closure at the end of the calendar year; and ten paid federal holidays.

Applying + the interview process

Submit your resume and a brief cover letter (400 words maximum) that outlines three specific ways that you would be a good fit for this position. Our interview process for this position consists of a phone interview, a Zoom interview, and reference checks.

Giffords is proud to be an equal opportunity employer committed to creating an environment that celebrates diversity, equity and inclusion. People of color, trans individuals, gender non-conforming individuals, women, people with differing abilities, and veterans are strongly encouraged to apply.

EARN UP TO A $1,000 SIGN-ON BONUS!   APPLY TODAY!

Cennox is seeking a Customer Service & Sales Agent based Remotely to provide first level support to our customers and Field Service Technicians. Our Customer Service & Sales Agents are dynamic individuals that are able to multitask, self-directed, and work independently in a fast-paced environment. Multi-tasking, effective listening, and clear communication are key to the success of this position.

Position Summary:

The Customer Service & Sales Representative will be responsible for upselling products and services to clients who call with issues on their safes. Representatives will discover their needs and then recommend the appropriate products and services. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.

Essential Duties and Responsibilities include the following, but not limited to:

• Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
• Resolve customer-related issues and concerns
• Handle accounting and invoice-related issues
• Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
• Other duties as assigned by management

Preferred Skills:

• Demonstrate PC proficiency in MS Office and web-based applications
• Ability to learn specialized software programs and navigate company databases
• Familiarity with standard office equipment
• Ability to type 40wpm
• Excellent oral and written communication skills with ability to present data efficiently
• Strong organizational and multi-tasking skills
• High level of attention to detail
• Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”
• Display relationship-building skills
• Ability to be a team player 

We Offer Incredible Perks & Benefits including:

• Competitive Pay
• PTO Package and Paid Holidays
• Comprehensive Health, Dental, and Vision Insurance
• HSA and FSA Health Care Accounts
• 401k Savings Plan with Employer Match
• Company Paid Life Insurance, and so much more!

Jouw werkzaamheden
Trusted Shops groeit ontzettend hard en daarom zoeken wij, als aanvulling op ons succesvolle verkoop team, een teamplayer die graag in contact staat met webshops (B2B). Is verkopen je passie en wil je hierin stappen maken? Dan ben jij bij Trusted Shops in de A’dam toren aan het juiste adres. Binnen de rol komen salesvaardigheden, enthousiasme, technische kennis en e-commerce samen. Je begeleidt klanten vanaf het eerste moment dat je contact opneemt totdat ze zich bij Trusted Shops aanmelden als lid.  Je start met werken in een gemotiveerd, resultaatgericht, en niet te vergeten gezellige omgeving. Voor ons team is de belangrijkste succesfactor; acquisitie op basis van expertise, vertrouwen en een uitstekende relatie met de klant.

• Tijdens de telefonische B2B acquisitie breng je de pijnpunten van MKB klanten in kaart en wek je interesse
• Je begeleidt de klant vanaf het eerste moment dat je belt totdat de klant zich aanmeldt
• Je neemt de klant door middel van demonstraties mee in alle mogelijkheden van Trusted Shops en tackled daarbij alle uitdagingen van de klant
• Via ons CRM systeem (Salesforce) maak je op maat gemaakte offertes die passen bij de behoeftes van de webshop
• Je noteert van alle klanten alle aantekeningen nauwkeurig in het systeem
• Je draagt actief bij aan het aandragen van nieuwe ideeën

Sales Engineer
Ingeniero de Ventas

Location:  Bogota, Colombia preferred, working remotely

BlueVoyant is seeking a highly experienced Sales Engineerwith deep experience selling managed security and risk service offerings to enterprise organizations. In this role you will be working within the sales organization supporting BlueVoyant and channel partners' sales teams.

Your thorough understanding of cyber security operations, security Information and event management (SIEM), endpoint detection and response (EDR), and broad IT risk management products and services, coupled with your excellent communication skills will enable you to effectively articulate the value of BlueVoyant solutions to both technical and non-technical audiences. Expertise in discovering customer requirements, aligning enterprise solutions to address those challenges and demonstrating product capabilities is essential to success in this role.

This is a high-visibility, high-impact position within the BlueVoyant team and will report to the Executive Director of Americas Sales Engineering.

BlueVoyant provides our clients with both consultative (fixed price/deliverable) and ongoing (managed) services that include a combination of commercial and proprietary tools, so the ability to communicate both the value of our services as well as the underlying technology is essential.  BlueVoyant ofrece servicios

Role Responsibilities:

●    Actively participate in the sales process and work closely with the direct and channel sales teams
●    Discover and understand customer requirements and align our solutions to those requirements
●    Present BlueVoyant business functions, value and competitive differences
●    Provide service and product demonstrations to prospective customers
●    Lead RFP responses in coordination with Product and Engineering teams
●    Lead proof of concept evaluations
●    Provide feedback to Product Management on product enhancements
●    Be the technical point of contact for channel partners within the region
●    Responsible for providing feedback from prospects and customers to refine services and products.
●    Maintain a deep technical skillset through self-study and provided trainings

Requirements & Qualifications for the Role:

●    In-depth technical knowledge with security technologies to include with Next-Generation Anti-virus, Endpoint Detection and Response (EDR), Security Orchestration, Automation, and Response (SOAR), Security Information and Event Management (SIEM), firewalls, and other core security products.
●    In-depth technical knowledge of Active Directory, Windows OS, Mac OS, Virtualization, SQL Server, networking protocols, certificates, virtual and physical client/servers.
●    In-depth knowledge of log management strategy with the ability to evaluate log ingest and management versus security and threat intelligence value.
●    In-depth knowledge and hands-on experience with Microsoft Azure Sentinel, Microsoft 365 Defender, and Azure Defender suite of security solutions (i.e. Defender for Endpoint, Defender for Identity, Defender for Office365, MSFT Cloud App Security), Azure Active Directory, Azure Security Center, Azure Log Analytics, and M365 suite of solutions.
●    Provide product and service demonstrations.
●    Ability to fully scope the client environment and provide a detailed quote.
●    Work with Product Marketing, Sales, and Engineering teams to identify and resolve potential inadequacies in the products.
●    Knowledge of trends in the security space.
●    Knowledge of sales process from initiation to close
●    Demonstrated and proven sales results for sophisticated solutions
●    Persuasive and goal-oriented
●    Excellent verbal and written  communication skills; able to demonstrate patience and enthusiasm while communicating with prospects
●    Ability to work independently or as an active member of a team
●    Ability to work accurately under stress and pressure to meet competing deadlines
●    Tenacity to handle rejection and continue on with a positive attitude
●    Thrives in a dynamic and fast-paced environment with a passion for cybersecurity technologies and services.

About BlueVoyant

At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!

Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200 and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.

Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest and Latin America.

All employees must be authorized to work in Latin America. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

____________________

Ingeniero de Ventas

BlueVoyant está buscado un ingeniero en ventascon vasta experiencia en ventas de servicios de seguridad gestionada y ciber-riesgo a organizaciones empresariales. Este puesto trabajará en el equipo de ventas asistiendo a BlueVoyant y a los equipos de venta de nuestros socios de canal.  

El conocimiento detallado sobre operaciones de ciberseguridad, gestión de información y eventos de seguridad (SIEM), detección y respuesta de endpoint (EDR) y servicios y productos de manejo de riesgo de TI, en conjunto con sus excelentes habilidades comunicativas lo llevarán a articular de manera efectiva el valor de las soluciones de BlueVoyant tanto a audiencias técnicas y no técnicas. Para cumplir satisfactoriamente este trabajo, es esencial contar con la experticia en descubrir requerimientos de los clientes, alinear soluciones de la empresa para cumplir con estos desafíos y demostrar las capacidades de los productos.

Este puesto en el equipo BlueVoyant tiene un alto impacto y visibilidad y estará bajo el mando del director ejecutivo de Ingeniería de Ventas en las Américas.

BlueVoyant proporciona a nuestros clientes servicios de gestión continuos y consultivos (precio fijo/derivable) que incluyen una combinación de herramientas comerciales y de propiedad. Por lo tanto, es esencial contar con la capacidad de comunicar los valores de nuestros servicios, así como también destacar nuestra tecnología.

Responsabilidades del puesto:

- Participar activamente en los procesos de venta y trabajar de forma asociada con equipos de venta directa y de canal.
- Descubrir y entender los requerimientos de nuestros clientes y alinearlos a nuestras soluciones.
- Presentar las funciones de negocios, los valores y las diferencias competitivas de BlueVoyant.
- Generar muestras de productos y servicios para potenciales clientes.

- Liderar respuestas RFP en coordinación con equipos de producto e ingeniería.

- Liderar evaluaciones de Prueba de Concepto

- Entregar retroalimentación sobre la mejora de productos a la administración de productos.

- Ser el punto de contacto técnico para los socios de canal dentro de la región.

- Ser el responsable de proporcionar retroalimentación entregada por los clientes y potenciales clientes para el perfeccionamiento de servicios y productos.

- Mantener actualizadas las habilidades técnicas mediante capacitaciones y estudio personal.

Requerimiento y Calificaciones para el puesto:

- Contar con un conocimiento exhaustivo de tecnologías de seguridad que incluyan antivirus de última generación (NGAV), detección y respuesta de endpoint (EDR), organización, automatización y respuesta de la seguridad (SOAR), información de seguridad y gestión de eventos (SIEM), cortafuegos (firewalls) y otros productos de seguridad.
- Contar con un conocimiento acabado de directorios activos, Windows OS, Mac OS, virtualización, Servidores SQL, protocolos de networking, certificados y servidores/clientes físicos y virtuales.
- Tener un conocimiento profundo sobre estrategias de gestión de registro con la capacidad de evaluar la ingesta y gestión de datos versus el valor de seguridad y amenazas.
- Tener un conocimiento detallado y experiencia práctica con paquetes de soluciones de Microsoft Azure Sentinel, Microsoft 365 Defender y Azure defender (Defender for Endpoint, Defender for Identity, Defender Office 365, MSFT Cloud App Security), Azure Active Directory (Azure AD), Azure Security Center, Azure Log Analytics y el paquete de soluciones de M365.
- Generar muestras de productos y servicios.
- Ser capaz de conocer el alcance del cliente y entregar cotizaciones detalladas.
- Trabajar con equipos de ingeniería, ventas y marketing para identificar y resolver fallas potenciales en los productos.
- Conocer las tendencias del campo de la seguridad.
- Conocer el proceso de ventas desde el inicio hasta el cierre de este.
- Demostrar y probar los resultados de venta para soluciones sofisticadas.
- Ser persuasivo y orientado a objetivos.
- Tener excelentes habilidades verbales y de comunicación escrita, además de mostrar paciencia y entusiasmo al comunicarse con potenciales clientes.
- Tener la habilidad de trabajar de forma independiente, así como en equipo.
- Tener la capacidad de trabajar bajo presión y estrés para cumplir con fechas límites.
- Tener la tenacidad de sobreponerse al rechazo y mantener una actitud positiva.
- Destacar en un ambiente rápido y dinámico que muestra pasión por los servicios y tecnologías de ciberseguridad.

Sobre BlueVoyant

En BlueVoyant sabemos que la ciberseguridad efectiva necesita defensa y prevención activa a lo largo de los procesos de organización y la cadena de suministros. Nuestra propiedad de datos, tecnología y analítica, además de nuestra vasta experticia, funcionan como una fuerza ampliada que protege su ecosistema de forma completa. Precisión, accionabilidad, cronogramas y escalabilidad.

Guiados por nuestro CEO, Jim Rosenthal, el equipo altamente calificado de BlueVoyant incluye otrora oficiales de ciberseguridad con extensa experiencia en responder a avanzadas ciber amenazas en representación de la agencia de seguridad nacional, la oficina federal de investigación, la unidad 8200 y GCHQ, además de expertos provenientes del sector privado. Los servicios de BlueVoyant utiliza una gran base de datos a tiempo real con tecnologías y analíticas destacadas en la industria.

Fundada en 2017 por los ejecutivos de Fortune 500, incluido el presidente ejecutivo Tom Glocer, y otrora oficiales gubernamentales de ciberseguridad, BlueVoyant tiene su casa central en Nueva York y consta con oficinas en Maryland, Tel Aviv, San Francisco, Londres, Budapest y latino América.

Todos los empleados deben ser autorizados para trabajar en Latin America. BlueVoyant entrega oportunidades igualitarias a todo trabajador y postulante sin importar su raza, color, religión, sexo, origen patrio, edad o capacidad distinta. Además de los requerimientos federales legales, BlueVoyant cumple con las leyes locales y estatales de no discriminación rigentes hacia empleados en cada lugar donde la compañía tenga instalaciones.

About Feedonomics

As a leading product feed management platform, Feedonomics partners with agencies, brands, and retailers to optimize and list their products on the top ecommerce shopping destinations around the world. 

What makes us different from other SaaS companies in the space? 

We manage everything from integration and full-service onboarding to ongoing feed maintenance for our clients, enabling them to expand their ecommerce business more efficiently.

Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology.With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.

Remote First

Here at Feedonomics, we operate in a fully remote work environment. Our home office is based in Los Angeles, California, but our employees are located all over the United States.  

The Role

The Business Development Coordinator is responsible for providing support to the Partnerships, Marketing, and Sales functions while exemplifying the Feedonomics Core Values. They will focus on supporting our key partners to ensure we maximize the relationship and revenue potential of our partner ecosystem whilst also maintaining an up-to-date and qualified pipeline of prospective partners. This position is ideal for those that thrive in a professional, competitive, and collaborative team environment. This is a role that requires excellent listening and communication skills, a high aptitude for understanding how business and software systems overlap, and a fearless approach to learning.

The Responsibilities

• Work with the Vice President of Marketplaces to help manage key partner relationships and cross-functional strategic initiatives. 
• Act as a project manager and liaison between Feedonomics partners and internal teams, including Sales and Marketing, to ensure deliverables are completed on time and initiatives are successful.
• Become an expert on our offerings and value proposition to educate prospective partners, existing partners, and internal stakeholders.
• Respond to inbound partnership inquiries and qualify/disqualify companies for potential partnerships.
• Assist in onboarding new partners by determining and coordinating appropriate next steps, subsequent meetings, or necessary paperwork.
• Work cross-functionally between department leads and delivery teams to ensure alignment on initiative goals, delivery process, and on-time completion.
• Review the success of initiatives to identify opportunities for incremental growth and process improvement. 
• Ensure any communications and reporting are up-to-date and delivered in a timely manner.

The Requirements

• 2+ years of experience with e-commerce and account management
• 2+ years of experience with e-commerce marketplaces such as Amazon, eBay, and Walmart (preferred)
• Knowledge of Feedonomics platform is preferred
• Excellent written/verbal communication and relationship-building skills
• Highly organized and capable of effectively managing competing priorities
• Customer-obsessed and insist on providing the best experience for external and internal business partners
• Resourceful and able to creatively solve problems and improve on current processes
• Enthusiastic about technology and able to simplify and articulate complex concepts
• Bachelor’s Degree required

What's in it for you?

• This is position is remote, with flexible working schedule available
• Competitive pay
• Unlimited PTO for salaried positions and up to three weeks for hourly employees
• Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more
• Monthly half-day Fridays (yes, really!)
• 401K retirement plans
• Family benefits, such as parental leave, newborn sick leave, adoption assistance, pet insurance and more
• Educational assistance
• Virtual and in-person team events
• Referral bonus program

Here at Feedonomics, we believe in giving back to our employees as well as the community by engaging in philanthropic events and providing days off to volunteer. We are also committed to our employees' well-being by offering employee assistance programs, discounted gym membership, and diversity and inclusion resource groups.

Colombia  |  Full Time  |  2+ years experience  |  Competitive Salary + Benefits

Why Apply to Koombea?

Did you know that Koombea is one of Latin America's fastest-growing software development companies? We help our clients all over the world build digital products that make users' lives better.

By joining our team, you will not only receive amazing benefits and become part of a flexible and innovative work culture. You will also get to share directly with some of the region's most talented and intelligent software developers.

The Job

We are looking for a motivated, tech savvy self-starter who is passionate about helping companies solve their most complex web and mobile app challenges. 

This is an exciting opportunity to join a hyper-growth, fast-paced and fun company with tremendous market demand for our solutions and services.

You will gain valuable experience by working with the leadership team with a proven track record for building predictable, repeatable, scalable and profitable global businesses.

What You’ll Do

• Outbound calls to targeted prospects 
• Document all calls and other sales activities and prospect interactions in company CRM
• Meet and exceed all company KPIs for the SDR position

What You’ll Bring to the Team

• Advanced or Native English speaker | Must have
• Self-starter with a natural ability to find opportunities to help customers solve complex problems | Must have
• You are motivated to grow as a sales professional and are willing to invest in your growth | Must have
• You are a problem solver with excellent communication skills | Must have
• You are passionate about mobile and web technologies and have a deep desire to grow within a technology company | Must have
• Solid critical thinking and problem-solving abilities enable you to anticipate challenges and solve them in an effective and timely manner | Must have
• Desire to grow your career in the tech industry | Must have
• Technology industry experience | Nice to have

We Offer You

• Flexible Working Schedule
• Health Insurance
• Remote Work
• Competitive Compensation
• Performance Bonuses
• Retirement benefits

+ Many More Cool Benefits

About Koombea

Koombea is an international app development company founded in 2007. We've built hundreds of apps. Some of them have been acquired by companies like Google, Motorola Solutions, Demandforce, Facebook, and Skype.

Life at Koombea

If you are looking for a fun and international environment where you can interact with super-smart people, this is the right place for you. 

Join our company and enjoy a healthy work-life balance where flexibility is vital. You will be able to manage your schedule and your career so that you make the most out of your experience at Koombea.

Hiring Process

1. Apply

Send us your CV and our team of recruiters will evaluate it.

2. Interviews

Key team members will invite you to meetings to get to know you better.

3. Technical assessment

You’ll get to show off your technical skills.

4. Decision

We will let you know if there is a strong fit.

Do you have any questions? 

We’d love to hear from you. 

Feel free to contact us at recruiting@koombea.com

Related Jobs

1. IT Business Analyst Manager

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Position Highlights

• Colombia
• Remote/in-person (hybrid)
• Permanent contract
• Full Time
• 2+ years experience

#Hybrid

  This is a full-time, remote position with a flexible location.

Position Description:

 At Instruction Partners, we are dedicated to achieving our vision that all students experience an excellent education that prepares them to contribute to their community, achieve economic security, and pursue their dreams. Reporting to both the Managing Director of Early Literacy and the Managing Director of Emerging Services, the Operations Coordinator will play a critical role in supporting the weekly and monthly coordination and execution of all our pilot partner school systems and custom project deliverables for the assigned teams. From creating and managing project plans to communicating with external partners and participants, they will ensure all pilot and custom partnerships and professional development work runs smoothly.Candidates should be passionate about creating new and improving existing operational processes within these teams and across the Program team as a whole, regularly utilizing the ability to zoom in and out from daily tasks to drive forth the operational efficiency of the teams.  

Responsibilities

• Support the Managing Director, Early Literacy and the Managing Director, Emerging Services and their teams on all team operations, including:
  • Coordinate event logistics, such as 
    • Scheduling and coordinating large in-person or virtual training sessions and events
    • Providing in-person event support (site setup, registration, materials printing, notes and summaries)  and online logistics support (i.e. tech support, break out rooms, etc.)
    • Building online access for resources and materials 
    • Support materials development (copy editing, formatting, printing)
  • Support all logistics for our instructional observations in schools, both in-person and virtual, including organizing schedules, preparing school and partner-specific materials, recording data, and supporting the development of summary reports and presentations
    • Prepare logistical briefings, written and/or verbal, containing site-specific and general training information 
    • Coordinate with relevant parties to design surveys for participating partner educators, and support internal learning through curation of meeting survey data and other partner progress data as needed
    • Communicate with participating schools and systems, coaches, principals, and stakeholders
    • Support with scheduling district meetings as requested
  • Support all logistics and project management for custom projects, both in-person and virtual, including developing project plan templates, prepping project launches, copy editing external presentations, and scheduling internal and external meetings  
• Serve as the project coordinator across workstreams and support planning and execution of each team’s project plans
• Sit on the organization's operations team and work on organization-wide operations projects
• Provide additional support as needed, specifically providing scheduling and logistics support, including support with copy editing, materials access, Google Drive management, providing data analysis, material formatting, and scheduling support to the Early Literacy and Emerging Services team as well as the Program team as a whole. 

Candidate Qualifications and Traits:

• A strong grounding in antiracism learnings and inclusive practices
• Education experience is a plus!
• Experience managing complex (and sometimes, ambiguous) projects. 
• Experiencing managing and moving with flexibility and efficiency across multiple workstreams
• Strong verbal and written communication skills with the ability to capture diverse opinions, thoughts, and voices in writing
• A self-starter with strong reasoning skills who is comfortable navigating ambiguity and establishing clarity
• Proficient to expert level skills with Microsoft Office, Google Suite, and Slack (or, an evidenced ability to learn new systems quickly)

Our Commitment to Diversity, Equity, and Inclusion in Hiring

At Instruction Partners, we know that difference enhances, transforms and strengthens our ability to serve students and schools. We invite and celebrate diversity of all perspectives, and we are deeply committed to ensuring equitable access and voice throughout our organization. Instruction Partners is proudly an equal opportunity workplace, and we value the inclusion of persons who have experienced poverty and/or for whom English is not their first language, and every race, gender identity, sexual orientation, disability, culture, ancestry, religion, national orientation, age, marital status or Veteran status. Join us, and let's work together to support great teaching and accelerate learning for every student.

Research shows that while men apply to jobs when they meet about 60% of job criteria, women and other marginalized groups tend to apply only when they check every box. So if you think you have what it takes, but you’re not sure that you check every box, we still want to hear from you. 

Compensation:

The salary for this position is $60,000. Detailed information about the organizational compensation philosophy is available upon application.Instruction Partners offers flexible work hours and location.Competitive benefits and private retirement investment options are available, as well as a generous vacation policy.

Timeline:

We are looking for candidates to join our team summer of 2022, with an ideal start date in July.

Our Vision

All students experience an excellent education that prepares them to contribute to their community, achieve economic security, and pursue their dreams.

Our Mission

We work shoulder to shoulder with educators to support great teaching and accelerate student learning. We focus on small systems, both districts and charters, and we work to ensure equitable access to great instruction for students in poverty, students of color, students learning English, and students with disabilities.

Our Core Values

Live Big-Hearted

We care deeply about ourselves, each other, our work, our partners, and the students we serve. We value the differences each other brings to the table because we know diversity of voice, thought, and experience makes us better. We operate joyfully and without ego, collectively focused on the broader good.

Choose Optimism

We believe that, with the right support, every student can succeed. We have the courage to lean into challenges and believe in the possibility of overcoming obstacles while holding a high bar for ourselves, partners, educators, and students. As we advance antiracist actions, our path may not be smooth, but we will walk it anyway because we have faith that the journey will make our team and our education system better.

Advance Antiracism

We create and uphold space for all team members, partners, and students so they are seen, valued, and heard. We lift the voices and experiences of Black, Latinx, Native, and Asian American and Pacific Islander people. We actively look for and confront patterns and systems that cause inequitable harm in order to create more equitable outcomes within our organization and with partners. We embrace diverse expressions of excellence that make our team more inclusive and effective.
 

Be Honest

We are open, authentic, and truthful with ourselves, teammates, and partners. Our trust in each other and our work gives us the courage to lean into difficult conversations, put forth new ideas, and give and receive feedback through the lens of equity of voice and experience. We understand the intense and gripping nature of our work, so we name our needs to ensure we are practicing self-care and love within our beloved community.

Get Practical

We believe support should be thoughtful by meeting people, schools, and systems where they are. We leverage the voices, strengths and stories of families, educators, partners and teammates to find answers, because we know there isn’t a “one size fits all” solution to the challenges of our education system. We always look for ways to work smart, focus on the most relevant impact, and reduce friction to make it easier to take action while grounding our progress in equity.

Keep Learning

We know and love that we don’t yet have all the answers because we are nerds for learning, even when it’s hard or ambiguous. We actively pursue new knowledge, research, and evidence so that we can leverage the latest insights and best practices in our work, then we put that knowledge to work in partnership with our team, our partners, and the students and communities we serve. We respect the learning that springs from our own antiracist journeys, and vow to activate our knowledge in pursuit of equity and excellence.

How We Work

Instruction Partners is a nonprofit organization dedicated to excellent instruction for all students, with a focus on students in poverty, students with disabilities, students learning English, and students of color. We keep one foot in practicality and the other in evidence-based best practices because we believe that leveraging high-quality, grade-level content and providing just-in-time supports will accelerate learning for all students.

Instruction Partners spends time getting to know the needs of the educators, leaders, and systems it serves, allowing the team to custom-build service plans to support partner goals. Partnerships include on-the-ground support, and partnership team members serve as thought partners to the school systems they serve, a team educators can reach out to and feel supported by.

Instruction Partners provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Instruction Partners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Who We Are:

Founded in 2009, Boostability is now one of the fastest growing internet marketing companies in the world. We use cutting-edge technology to provide high-quality SEO, social media, and website marketing services that achieve explosive growth for our small business partners and clients. Our work environment is fun, friendly, and collaborative. We pride ourselves on a unique, positive culture that enables all of our employees to grow and all of our clients to succeed

Just a short description:

In this Leadership role, we’re looking for someone who is exemplifying our company values, driving their teams and ensuring a positive impact on driving excellent Customer Service and employee experience. This role is a remote role, possible business trips are subject of the comapnys decision. 

What You’ll be doing:

• You will provide regular trainings for SEO and Customer Service
• Quality Assurance: Monitor SEO accounts, shadow CSRs
• You will hold regular 1:1’s with your team members and regular team meetings
• Track individual and team performance metrics
• You will support your Client Services team members with escalated calls and incoming escalations from partners
• You will participate in the hiring and onboarding process of new employees (this will include: working with the ATS, conducting interviews, and working with HR to bring on new hires)
• You will act as an emergency overflow for accounts
• Maintain excellent team culture by creating daily, weekly, and monthly activities.
• Take direction and additional assignments from your Supervisor

What You’ll need to succeed:

• A positive attitude, a strong work ethic, and a commitment to the improvement and success of your individual team and the department.
• Self-motivation and the initiative to grow in your knowledge of the SEO industry as well as your leadership ability. Strong leadership and management skills with the ability to communicate effectively.
• You have a firm grasp of grammar and style - you must be able to identify, correct, and explain grammatical errors to others.
• 2+ years of related leadership work experience
• Ability to work independently with little supervision
• Experience in working in a SEO related field
• Experience with training and/or mentoring others
• You are able to effectively communicate in English (both written and verbal)
• You are able to effectively communicate in German (both written and verbal)

Qualities desired from External candidates:

• 2+ years of Customer Service Experience - Both Phone and Email
• 1+ years of SEO experience
• Past management experience (preferred)
• Excellent customer service and communication skills
• Ability to build and maintain an excellent team culture
• Proficient in Google Apps and tools (ie: Gmail, Drive, etc)
• Proficient in Microsoft Word and Excel
• Ability to work fast and accurately with minimal supervision
• Ability to complete assignments by set deadlines
• You have a positive attitude and are a trustworthy person

Qualities desired from Internal Candidates:

• You have been in your current role for at least 6 months and at least 1 year with the company

• You must be a top performer and are currently meeting or exceeding your individual KPI’s

• Superior collaboration skills and leadership abilities

• Ability to manage your time effectively as well as be attentive to the needs of the team

• Strong work history in the company exemplifying our core values

• You must not have any written warnings within the last 6 months

• You have a history of regular and predictive attendance

• Ability to effectively resolve both customer concerns and individual team member concerns

Why you should join us: 

• Our employees are preferred for internal promotions! You have the opportunity to develop yourself in a fast-growing company
• You can qualify for bi-annual bonuses and salary increases
• We are an international and highly motivated team with flat hierarchies
• We have a dynamic new office close to good transport links and a diverse work environment
• We offer on-the-job training. All you need to bring along is motivation
• Work equipment (laptop + screen) will be provided by Boostability 
• Company Pension Plan
• Monthly Internet Allowance

After our recruiting team has looked at your application, you will receive an email with the next steps of the application.

We look forward to receiving your online application!

Email: eurecruiting@boostability.com
Phone: 030-70014590(ext. 3)

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future.  Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture. 

The Senior Relationship Manager is responsible for the overall customer journey and experience. This begins with business development activities for prospective new customers, performing due diligence procedures and extends through all interactions with the client until the account is opened. The Senior Relationship Manager will continue to maintain a relationship with the client and work with the Private Client Manager to create value for customers. The Senior Account Manager is typically responsible for the larger and more complex clients. The Senior Relationship Manager is also responsible for managing and mentoring junior members of the Fintech Business Development Team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Identify new prospective clients and build book of business.
• Deepen relationships with existing clients by understanding client’s business model, their needs and progress towards goal achievement.
• Analyze data to derive actionable results for clients and prospects.
• Build trust with clients and prospects, as well as internal departments (Fintech, Compliance, Operations).
• Perform due diligence required to gain client approval from Compliance.
• Monitor client onboarding to ensure that accounts are opened in a timely and compliant manner.
• Identify problems early in the process and efficiently works towards a resolution.
• Work with key stakeholders to achieve goals for individual clients and the group as a whole.
• Provide mentorship and guidance to junior team members.
• Be the “voice of the customer” as it relates to product and process decisions. This may include the introduction of new products and services and the customer research that is required in order to bring them to market. Providing banking services to private clients also requires frequent interaction with Compliance, Cash Management and Technology personnel. Often, a healthy dialogue is needed in order to figure out the best way to efficiently and effectively serve clients in this space. Once internal decisions have been made, the role of the Account Manager is to communicate the impact of these decisions to clients in the most effective manner possible.
• Understand the nature of each client’s business and associated risks to Silvergate.
• Work with Compliance and Operations functions to mitigate risks and ensure that the client’s activity is consistent with bank policy, applicable laws and regulations. This includes an overall awareness and monitoring of customer interactions for early indicators.
• Maintain knowledge of all documentation required to open a business and/or personal account for Fintech customers, including auxiliary products that customers may require such as online banking, ACH origination, account analysis, etc.
• Maintain knowledge of wire transfer processes and procedures, both domestic and foreign, including foreign exchange conversion processes.
• Assist in the review of Private Client business account files to assure that all documentation has been received and proper CIP/OFAC has been performed in accordance with current policies and procedures.
• Assist in the retention and expansion of existing customer relationships through the provision of excellent customer service.
• Resolve client complaints and Bank errors promptly and appropriately.
• Ensure problem resolution balances client service and risk management.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures.
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.

Decision Making

• Rate negotiations, waiving fees or charges, NSF, overdraft and general risk management.

Job Dimensions

• Minimize controllable losses through compliance to policy and procedure.
• Comply with the Bank’s Bank Secrecy Act and Anti-Money Laundering policies and procedures as applicable to the job function.
• Operate within budget, if applicable, and continually monitor and look for opportunities to decrease costs.

Supervisory Responsibilities

• Responsible for Management and Mentoring of junior members of the Business Development Team.

KNOWLEDGE, SKILLS AND ABILITIES

• At least 8+ years of sales experience (financial services industry a plus).
• Experience working with service/support CRM systems.
• At least 2 years of management experience at a Financial Institution preferred.
• Two years prior banking experience preferred.
• High school diploma or equivalent, Bachelor’s degree preferred.
• Excellent interpersonal skills – personal, friendly, warm, caring.
• Ability to listen carefully and take notes.
• Positive attitude and willingness to serve others.
• Ability to explain pricing and negotiate with customers.
• Strong attention to detail.
• Ability to communicate clearly and concisely both orally and in writing.
• Experience with Microsoft Office programs and enterprise software systems.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear.
• Required to communicate with customer and coworkers verbally and in writing.
• Occasionally required to stand; walk.
• Occasionally required to lift up to 10 pounds.
• Required to sit for long periods and reach with hands and arms.
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Bonaventure Care Center (BCC) Manager 

Bonaventure is currently seeking a Care Center Manager for our offshore “Customer Care” call center. The BCC Manager will be responsible for supporting our Centralized Support efforts, business partners, and portfolios across the U.S. The ideal candidate should be able to effectively communicate solutions, updates, and company initiatives to our internal and external stakeholders. The BCC Manager should be a self-starter and have the ability to work quickly and effectively through customer support concerns. They train and mentor other BCC Team Leads and Representatives as they grow in their knowledge of Bonaventure products and services. This is a unique opportunity to support an ever-changing business in a dynamic industry. 

PRIMARY RESPONSIBILITIES 

• Managing the BCC day-to-day functions. 

• Interviewing and approving the hires of offshore agents; coordinating their onboarding process.  

• Overseeing and evaluating the BCC’s ongoing training efforts. 

• Management of contracted vendors to deliver SLAs associated with the BCC. 

• Answering BCC Team Leads and Representatives’ questions, guiding them through difficult calls or issues, and handling escalated customer support issues that cannot be fielded by agents.  

• Implementing customer support processes to enhance customer satisfaction. 

• Formulating or revising customer support policies and promoting their implementation. 

• Lead meetings, educate, and coach BCC Leads regarding processes and practices, and explain expectations to contracted Vendors. 

• Informing the vendors and BCC Team Leads of all new information related to products, procedures, and trends. 

• Preparing reports and analyzing BCC performance data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. 

• Assist in the production and update of BCC knowledge base and resource materials including quick reference guide, matrices, charts, and workflows. 

• Assist in the sourcing and management of alternative solutions (such as: AI or other omnichannel solutions) to provide customer support across the portfolio. 

• Conduct monitoring activities for quality assurance purposes.  

• Managing the budget of the BCC department. 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• High school diploma or equivalent. 

• Proven experience as a customer experience guru, preferably within a similar environment. 

• Thorough knowledge of legislation pertaining to consumer protection. 

• Prior experience in a managerial or supervisory role. 

• Top-notch oral, written, and interpersonal abilities. 

• Well-developed arbitration skills with the ability to remain impartial. 

• Affinity for multitasking with precision. 

• Capacity to accept and utilize constructive criticism. 

• Alignment with our company's values. 

PREFERRED KNOWLEDGE/SKILLS/ABILITIES 

• Bachelor’s Degree or equivalent combination of education and experience; 

• Experienced in technical support or customer success  

• Strong communicator over the phone and through email  

• Must be a critical thinker and problem solver 

• Confident adapting to rapid change in a metrics-based and performance-driven environment 

• Comfortable dealing with potentially frustrated customers over the phone or via email 

• Ability to quickly pick up a variety of software applications with ease 

• Experience with 8x8 Contact Center and Entrata would be a bonus! 

• Persistent, outgoing, and motivated individual seeking a culture that values out-of-the-box ideas and solutions 

inFeedo is looking for a Technical Support Managerwho will be responsible for first line of response on all technical support and related communications internally and externally as related to after sales support. The technical support manager is a go-to technical resource for the customer success team by being a cross functional SPOC to drive successful outcomes through live assistance, behind-the-scenes support, and education on technical issues and challenges.

No. of positions: 1

What will you be doing?

1. Technical trouble-shooting: Conducting L1/L2 checks on product issues, bugs before liaising with tech and engineering teams on successful resolution basis defined SLAs.

2. Technical support lead: Provide leadership for technical support team. Guide technical support associates and develop responses for problem identification and resolution. Develop technical support plans, programs, and staffing schedules to ensure adequate coverage is provided to meet customer needs.

3. Reporting: Leadership reporting on SLAs, prioritisation parameters to identify areas of improvement for product and tech teams

Who will you work with?

Sam, Adi, Akshay, Krithi, DV and of course the rest of the jovial inFeedo team.

Role Overview

RevolutionEHR (an Integrated Practice Solutions, Inc. company) is a fast-growing and leading eyecare software company providing a cloud based Electronic Health Record and practice management software for optometry to over 4,500 providers and 35,000 users in the US and Canada islooking for an Customer Support Associate. Customer Support Reps are the first line of contact for our customers. This role requires an outstanding level of customer service and electronic health record software experience. Our Customer Support team works together and utilizes other departments to ensure the needs of our customers are addressed quickly and thoroughly. With RevolutionEHR’s consistent growth, it truly is an exciting time to be part of our growing team!

Responsibilities

Our Customer Support team members are important members of our team, ensuring our RevolutionEHR customers receive the highest quality support when using the software platform. Typically responsibilities include, but are not limited to:

• Support existing customer by answering questions and resolving issues via phone, email, and Live Chat.
• Create training videos and other content related to your areas of expertise
• Provide content for articles within the Knowledge Base
• Host one-on-one sessions with new customers to provide guidance as deemed necessary by the Implementation Team.
• Document all customer communications in our CRM program.
• Provide input to our Product Development Team for future releases of the software.
• Assist the Quality Assurance Team with testing of new development as needed

Qualifications

We seek candidates who thrive in a fast-paced, high-growth environment and can pivot quickly when needed. Candidates should have experience in most of the following areas:

• Minimum two years Clinic/In-office or in-practice experience in an eye care setting
• Experience with EMR/EHR software required as technician/paraoptometric, optical assistant, office administrator, manger or optician performing duties such as:
  • Patient scheduling
  • Preliminary testing
  • Optometric billing and coding
  • Dispensary
  • Optical product ordering (Frames, Lenses, Contact Lenses, etc.)
• Passionate, customer-champion with proven ability to provide remote customer support
• Ability to research answer and provide solutions quickly and independently
• Clear and concise communication skills
• Proficiency in MS Office applications; adept knowledge of application sharing tools and environments
• HIPAA requirements knowledge

The Data Analyst will support TED’s growing media and business analytics efforts with a primary focus on TED’s membership and subscription programs, including TED Membership, an initiative aimed at supporting TED’s nonprofit efforts to spread ideas far and wide.

We’re looking for a curious soul who is data-savvy, scrappy, and has an eye for the story in the numbers. Success in this role looks like translating data into insights and insights into actionable recommendations that can support marketing, engagement, creative and product teams in optimizing against acquisition, engagement and retention strategies. You should feel comfortable in both collaborative and independent settings, and have a passion for community and impact-driven initiatives. 

You’ll be responsible for leveraging data to inform continued and accelerated revenue and customer growth and retention. You’ll work closely with a forecast model to set goals, monitor pacing and provide strategy recommendations. Working closely with both marketing and engagement team members, you’ll support A/B testing efforts, monitor our acquisition and engagement tactics, develop new KPIs to measure success and uncover growth opportunities, and identify ways to reduce churn and support long-term satisfaction and retention. 

Responsibilities 

• Manage, organize and report on all customer KPIs, including those associated with revenue and subscriber growth, churn, member satisfaction and engagement, marketing and acquisition, and member make-up
• Prepare routine reports, including weekly and monthly performance and pacing updates, along with ad hoc deep dives aimed at illuminating key facets of the Membership engine 
• Create and manage dashboards for key stakeholders + executives
• Assist in development and measurement of A/B testing across the funnel, from marketing to landing page conversion
• Create forecasting models across member acquisition channels and work alongside Membership stakeholders to set goals + performance metrics, monitor pacing and make strategy recommendations
• Support reporting across qualitative methods, like member satisfaction surveys, cancellation feedback, and more
• Bring data and insights to life through data visualization, storytelling and actionable recommendations

Skills + Experience

• 3+ years experience in an analytics role for a subscription model. Must have an understanding of KPIs affiliated with all aspects of the user conversion funnel — impressions, CTR, conversion, retention — and should have some experience measuring engagement and user-level data.
• Technical:
  • A deep-level of experience with a range of analytics tools, including: 
    • Product analytics tools such as Google Analytics or Mixpanel
    • Business intelligence + analytics tools like Tableau and Stripe
    • Off-platform-specific tools like Sprout Social and MailChimp
  • Proficient in writing your own SQL queries
  • Deep understanding of digital campaign tracking and UTM parameters
  • Demonstrated understanding of various forecasting methods and their pros and cons
  • Experience with analyzing and measuring results from A/B testing
  • Experience with survey tools, i.e. SurveyMonkey and using qualitative data + sentiment to support a data story 
  • Bonus points for:
    • Demonstrated proficiency with data extraction, cleaning, and visualization using R and ggplot2
    • Creating dashboards in Tableau
    • Querying data from a data warehouse (preferably experience with Snowflake or BigQuery)
    • Managing source code via GitHub
• Storytelling: 
  • Proven ability to analyze and evaluate data, identifying the insights and takeaways that inform top-of-mind content and business decisions 
  • Proven success shaping reporting and deliverables with unique stakeholders’ needs in mind
  • Experience with data visualization; ability to tell an engaging, clear and actionable story around data
  • Exceptional communication + presentation skills
  • Proven success informing strategy through data-driven recommendations and insights
  • Understanding of a customer acquisition funnel, and familiarity with mapping KPIs and goals to each part of the funnel
  • Ability to use qualitative data + sentiment to support quantitative data stories 
• Inclusivity:Eagerness to understand the cultures, values, goals, and constraints of others, whether they are TED staff, partners, audience members, or beyond.

Job Description

 Our client is looking for a Part-time Data analyst.

Responsibilities

• Work with executive and technical leads on the Pandemic Response Accountability Committee (PRAC)’s Data Analytics initiatives.
• Collaborate as part of any project team - large or small
• Take on any task, and capable of clearly communicating with their customer's, management and other key stakeholders in both technical and high-level terms
• Proven ability to document, promote and present your work to other teams and to customers
• Collaborate across internal practices and with other team members
• Work within an organized and structured delivery-centric team
• Translate customer requirements into tasks
• Demonstrated ability to manage multiple priorities and deadlines
• Ability to work independently or as part of a team

Required Qualifications

• 3+ years of experience
• Experience with data cleaning and feature creation
• Proficiency with Python
• Proficiency with SQL
• Experience with Data Visualization and PowerBI
• Experience using Azure DevOps / Git Repos
• Nice to have familiarity with Natural Language Processing and DataBricks
• Ability to present results in documents and briefings
• Experience working on teams operating under an Agile Scrum delivery methodology using JIRA

Clearance

• Must be a U.S citizen

Hamdan Resources, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer (EEO/AA), making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship and/or authorization to work within the U.S.is required for most positions.

Data Science Fellow

Learning Ally is a leading nonprofit education solutions organization that transforms the lives of struggling learners by delivering proven literacy solutions that help students reach their potential. Our mission is to radically change education, transforming the lives of children by providing reading interventions and solutions to help them succeed academically, build self-confidence, and thrive in school and beyond. In the US, 65% of fourth graders read below proficiency and are 400% more likely to drop-out of high school. For most “at risk” students (students of color, low income, English Language Learners and students with learning disabilities) the problem is even more acute.

Learning Ally seeks to break this cycle. With early student assessment, intervention and accommodation and professional development for educators, Learning Ally can identify and prevent learning issues by working with schools and educators to support new and struggling readers. Our solutions build a strong foundation for independent, engaged learners who are empowered to achieve socially, emotionally, and academically, regardless of background or learning difference.

Founded in 1948 as Recording for the Blind, to help soldiers who lost their sight in combat continue their education with audiobook products, Learning Ally has evolved to help individuals understand the unique ways they learn and match them to the solutions that enable personal achievement. Today, Learning Ally reaches over 1,500,000 students, 200,000 educators and 18,550 schools across the country and continues to expand its reach. With a continued commitment to supporting students who learn differently, Learning Ally has joined researchers and neuroscientists from renowned institutions including UCSF and MIT, to better understand and address learning issues. You will find that our culture is one that is very committed to our mission, innovation, professional growth, and diversity, equity, and inclusion.

About the Data Science Fellow

The Data Science Fellow is a program designed for exceptional candidates who’ve demonstrated interest and passion for data science but may not yet fully possess technical training in data extraction and machine learning techniques typical of a data scientist. This program enables these candidates to develop skills in data extraction, data analysis, and business acumen while assisting in the resolution of data problems related to Learning Ally’s mission of ending the literacy gap in the United States by 2040.

Ultimately, outputs created by the Data Science Fellow enhance our ability to:

• Grow reach and revenue - develop high quality predictive models that better identify well-qualified prospective K-12 school customers. In conjunction with sales leadership, continually refine and update predictive models that drive greater growth among Learning Ally K-12 sales
  
• Surface insights that deepen engagement among users of Learning Ally solutions and services - create predictive models that examine the behaviors and selections of well-engaged Learning Ally users and use these to create algorithms that drive positive behaviors among other members and which ultimately lead to greater engagement with Learning Ally services
  
• Inform the development of new data-driven solutions and value proposition - develop statistical models that mine insights among Learning Ally’s community and which can be developed into value-add solutions that enable new solutions and services
  
• Address strategic business problems - help improve Learning Ally’s ability to solve
  complex business problems by bringing together disparate data streams and statistical analysis in order to drive improved decision makers
  

As a Data Science Fellow, you’re expected to be able to:

• Commit to taking the developmental steps needed in order to enhance your prowess around data extraction, data science analysis, and business acumen
  
• Work in multi-disciplinary and cross-functional teams to decode business requirements into machine learning based goals and modeling approaches; rapidly iterate model structure and design through parameter tuning, data transformation, and accuracy measurement selection to refine and validate approach
  
• Operate in a fast-paced and dynamic environment with both virtual and face-to-face interactions; communicating results and insights, and educating others through insightful visualizations, reports, and presentations adapted for both technical and non-technical audiences
  
• Empower others to be self-sufficient in data by building self-service tools and reports to drive awareness and understanding of key metrics
  
• Analyze large-scale structured and unstructured data; develop deep-dive analysis and machine learning models to drive member value and customer success.
  
• Support the design of experiments to test new product ideas or go to market strategies. Convert the results into actionable recommendations.
  
• Applies analytical rigor and statistical methods to analyze large amounts of data, using advanced statistical techniques such as predictive statistical models, customer profiling, segmentation analysis, survey design and analysis and data mining.

About the Data Science Fellow Curriculum

As a Data Science Fellow, you’ll develop key skills around areas of data extraction, data analysis, communication, and business acumen. Further detail is provided below.

1. Skill in data extraction
   1. Proficiency with SQL: SQL is the primary and foremost necessary concept at Learning Ally. Our data is stored in Relational SQL tables. We expect data scientists to know RDBMS in-depth to access, retrieve, and manipulate the data through SQL. We expect Data scientists to build and write complex queries involving joins, sub-queries and extract data to use it for further analysis.
      
   2. Proficiency with organizing data structures - Data scientists should be proficient with all the data produced in different systems across the business and understand how other systems are integrated, able to join data from disparate systems, and able to stitch together different data streams and make meaning. For example: Understand Building Data and connecting features available internally in NS, DMART, MDR, Marketo, and Excite.
      
   3. Proficiency with our business systems:
      1. Data Mart (DMART) and PowerBI: We have Microsoft SQL Server Analysis Services (SSAS) Cubes developed using Data Mart, which gathers data from different business systems. These existing cubes have defined business rules and can be accessed using PowerBI. Data related to ABS involving utilization of schools and users can be accessed via cubes in PowerBI. In addition, Cubes primarily use DAX Query language, and the data scientist should possess knowledge of the same. In addition, data scientists should be able to understand needs from other business units and translate those needs into data measures and work alongside Data Architect to have them produced in DMART.
      2. NetSuite (NS): Netsuite acts as our Customer Relationship Management (CRM) tool and has all the information of our relationships with customers and is primarily used by the Sales, Ed Success, Customer Success, and Finance departments. Data scientists should be able to understand different components of our CRM, possess knowledge of data available in NS, understand different integrations that exist in NS, build basic queries in NS, work with the NS team, and articulate needs for complex data requirements.
      3. Marketo: Marketing uses Marketo for prospecting and nurturing leads. Data scientists should be able to query the entire database of Leads in Marketo and be successfully able to retrieve leads based on specific criteria. In addition, work with Marketing to understand the different campaigns in flight that may affect leads.
      4. Launchpad (Excite): Excite has been developed on a new platform, “Launchpad,” that integrates with Clever. The Data Scientist needs to understand the overall Excite Database Schema, the hierarchy of Districts and Schools, User Information to extract insights on their usage behavior. All of the data is stored in SQL. Given that it is in the early stage of development, the data scientist would be expected to run queries and gather data for analysis continuously.
      5. Glide: The data scientist must understand glide and build applications as the Data Science team internally uses it to stitch different data streams together and share insights and data with other groups.
         
2. Skill in Analysis :
   1. Spreadsheets (Google Sheets/ Excel): Data scientists should be proficient when operating with Excel and are expected to analyze data, write formulas to summarize, and present the information. Here are some of the functions to be proficient in - conditional formatting, Ranges, Tables, Text functions, Date & Time functions, Subtotals, lookups, etc.
   2. Programming in Python - Data scientists should be proficient with Python, especially in Jupyter Notebooks, and should be experienced with two packages, namely: Pandas and Numpy. Once we have extracted data, the Data Scientist would use Python to transform data and visualize and examine other insights.
   3. Basic Statistics for Data Analysis: Data scientists are required to have a good understanding of certain critical statistical concepts for data analysis which include: Probability distribution functions (PDFs), Mean, Variance, Standard Deviation, Percentiles, Covariance, Correlation.
   4. Applied Machine Learning:
      1. Visualization: Data scientists should be familiar with using Matplotlib in Python as it is extensively used for data visualization and offers a lot of graphs and plots. In addition, the data scientist should also be comfortable plotting charts in spreadsheets.
      2. Machine Learning Algorithms: The data scientists should be comfortable using scikit learn, a machine learning library that provides almost all the machine learning algorithms. Further, the data scientist should be comfortable applying clustering, classification, regression, and dimensionality reduction algorithms and articulate what techniques to use based on the problem set.
         
3. Skill in Communication :
   1. Synthesize insights into crisp narratives and present to senior leadership and also able to effectively communicate findings and evangelize data-driven business decisions
      
4. Business Acumen/ Background knowledge of our Business:
   
   1. Understanding of our revenue model including various revenue streams, the nature of our subscription based business and segmentation within our K-12 Customers
   2. Understanding the different stages involved in a customer journey: Acquisition, Activation, Adoption and Advocacy
   3. Understanding different Solutions that we offer, our target audiences and the eligibility criteria for using our products.

Skills and Qualifications

• Bachelor’s degree or higher with evidence of applied statistics and analysis, Master’s Degree preferred
  
• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc.
  
• Experience with common data science toolkits, such as R, Python, NumPy, MatLab, etc.
  
• Experience with data visualisation tools, such as Microsoft PowerBI, Tableau, D3.js, GGplot, etc.
  
• Proficiency in using query languages such as SQL
  
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
  
• Data-oriented personality with ability to communicate findings across diverse field of business stakeholders
  
• Strong written and oral communication skills
  
• Ability to work successfully as part of a team

Learning Ally is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

UX / Product Designer

Techmates Group is looking for middle-level UX / Product Designers to help shape our clients’ products into holistic, robust solutions that are usable for all. Join an international team of commerce experts tackling global challenges and building systems for industry leaders.

Qualities we like:

• Excellent communication skills. Experience working directly with English language business partners is a must.
• Experience with Figma is a must
• Comfortable reviewing and analyzing a project’s functional specifications and requirements with business partners
• Experience generating UX documentation such as information architectures, journey maps, user personas, and wireframes
• Ability to generate, expand upon, and work within existing design pattern frameworks
• Good understanding of modern UI development, and ability to support developer questions about the implementation of design
• Appreciation of accessible design, and knowledge of WCAG best practices
• Comfortable working with remote teams, and able to stay motivated while working independently
• Ability to handle direct communications with business partners, balancing client needs while educating partners on usability best practices

Things you would be doing:

• Partnering with our clients to understand their goals and provide strategic UX support
• Extending and enhancing clients’ visual brands and design guidelines
• Designing from the wireframe stage through final production deployment
• Practicing agile design methodology, working iteratively alongside development teams

What makes TMG special?

• Our friendly and supportive culture- we love what we do!
• Long term partnerships with industry leading manufacturers, distributors and wholesalers
• Globally distributed company, 100% remote work from anywhere
• Unlimited vacation, sick days and personal leave; we trust our people to be professional and responsible
• 0% bureaucracy culture — we do not have specific roles, we have responsibilities

Duties:

It's a Remote opportunity. But required to support at early EST hours those who are nearby East coast area, Montvale, NJ

• Create visual imagery, iconography and graphics in line with the client brand standards to support the Front Office Transformation project
• Edit and develop templates for presentations, audience-facing content and training materials
• Create storyboards for videos and animations
• Develop visual journey maps
• Screen capture software
• Bring content to life via motion graphics and 2D animations

Skill required:

• MS Office, Adobe Creative Cloud (Illustrator, In Design, Photoshop, Captivate, Premiere Pro, After Effects, etc.), SnagIt
• Advance professional with an ability to apply concepts, practices & procedures:
• Works with minimal direction and able to lead and train others
• Hgh level of expertise in required skill set
• For emerging skill sets, years of experience may matter less than the depth of knowledge & expertise but traditionally may have 5-10 years of experience

Education: A university degree is preferred

Thank you

Role: UX/UI Designer

Location: Remote

Responsibilities

• Work on development of innovative design features;
• Work with Head of information System and the Business Analyst to clarify stakeholder needs and intent but also to validate design options against requirements;
• Contribute to the development of costs, benefit and risk analysis;
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas;
• Communicate and present designs to peers and executive-level stakeholders;
• Establish and promote design guidelines, best practices and standards;
• Inspire and lead the creation of features design stages from concept to final hand-off to development team;
• Develop conceptual ideas that bring simplicity, clarity and visual excellence to complex design roadblocks;
• Work with our engineers and data analysts to convert new product development into consistent UX applications.

Your profile:

• Work experience as a UX/UI designer or similar role;
• Portfolio of design projects;
• In depth knowledge of Design tools (e.g. Adobe XD, Figma)
• Up-to-date knowledge of design software Proficiency in HTML, CSS, and JavaScript for rapid prototyping;
• Able to manage sensitive, confidential information;
• Previous working experience using framework and tools like Bootstrap, Hotjar, Google Analytics and Microsoft Azure;
• Excellent written and verbal English and Polish skills.

Graphic Design Intern (with UX/UI)

12 month Fixed Term Contract (£20,000pa)

Location: Dundee, Wroclaw, Oslo or Remote.

Join us to help shape the future of game development with GameMaker!

About the Role

For our Graphic Design Intern position, we are looking for a creative, enthusiastic and motivated individual with a knowledge and passion for graphic design and expanded interest in User Interface / User Experience design.

A successful candidate should be capable of demonstrating creative flair in original ideas and imaginative designs while promoting the company’s vision through brand-driven projects. They should be open to learning and contributing to all areas of - marketing, web and product design across the business. Candidates interested in UI/UX would also gain valuable hands-on experience working alongside our design teams.

Responsibilities:

• Creating original art and designs for requested marketing and promotional material.
• Web page designs and mockups that work seamlessly across multiple platforms and devices.
• Potential for UX/UI product design work.
• Ensuring effective communication between teams of all departments.
• Assisting in maintaining and growing technical writing standards, policies, and practices.

Requirements:

• Must have a portfolio demonstrating excellent knowledge and understanding of design, colour, layout, and composition.
• Experience using Adobe Creative Suite
• Knowledge of other creative software applications beneficial
• A strong work ethic and willingness to learn
• Self-motivated with the awareness to ask for help or direction if needed
• Native level oral and written communication skills in English

Interested?

We will review applications on a rolling basis, apply now! Your CV should contain a link to your portfolio.

About us

We believe in an open, relaxed and fun environment where creativity and talent thrive and is encouraged every day. From our humble beginnings, we have always ensured that GameMaker was built and developed with usability and efficiency in mind – and that’s no different today. A single code base and a low barrier to entry coupled with a very high skill ceiling mean we accommodate all levels of user, from the hobbyists to the seasoned developers. We then allow all games to run natively across a multitude of platforms including PlayStation, Xbox, Android, iOS and macOS, HTML5 browsers, Ubuntu, Windows 10 (including Steam) and Windows UWP.

Opera is a Norwegian company founded in 1995 publicly listed on the NASDAQ stock exchange.

TestPros is seeking an experienced SharePoint / Office 365 Systens Administrator 

We are looking for part-time employee(s) to fill these roles. 

Location: Remote (work from home) with occasional travel/work onsite at TestPros offices in Sterling, VA. 

Responsibilities and Duties

• Provide systems administration and management of Office 365 Tenant, manage users, licenses and groups in Office 365, Office 365 Administration (Role-Based Access Control, Assigning Roles, Managing Passwords, etc.).
• Provide installation, configuration, customization, designing, administering and managing of SharePoint Server.
• Configuration experience with Mobile Device Management (MDM) and Mobile Application Management (MAM); Intune/Windows AutoPilot/Endpoint Configuration

Required Qualifications and Skills

• You must have solid experience with MS SharePoint administration, and building/maintaining intranet sites.
• You must have solid experience with Office 365 system administration.
• Administration of SharePoint/Teams/OneDrive/Microsoft Exchange
• Windows Defender
• Experience with supporting Microsoft Windows 10
• Mobile Device Management (MDM) and Mobile Application Management (MAM); Intune/Windows AutoPilot/Endpoint Configuration
• Familiar with ISO 27001 and CMMI
• Assisting/leading internal audits
• Familiar with NIST SP 800-171 controls
• Linux (Website hosting server)
• Previous experience with Zapier (nice to have)
• You must have exceptional writing skills, be detail-oriented, and able to balance multiple priorities.
• Highly motivated, self-starter that can work proactively with minimal supervision.
• Must have the ability to interact with all levels of the organization (technical and non-technical).
• B.A. or B.S. in computer science, information technology, human computer interaction, or related field preferred.
• Experience working effectively with several clients or project teams simultaneously in a fast-paced environment.
• Strong organizational and time management skills with the ability to manage multiple projects and assignments simultaneously and deliver them on time.
   

Preferred "Nice to Have" Qualifications and Skills

• Experience with the WordPress CMS.
• Experience working with Google Search Console and popular SEO tools (Ahrefs, SEMrush, Screaming Frog, Moz, etc.)
• Knowledge of Google Analytics and other digital analytics platforms, such as Tableau.
• Experience with ZOHO Marketing, email, Analytics, etc.
• Familiarity with Section 508 / WCAG accessibility compliance is considered a plus.
• Experience with ISO 9241-210 2019, Ergonomics of human-system interaction.
• Ability to successfully obtain a government issued clearance.

Benefits

TestPros offers a competitive salary, medical/dental/vision insurance, life insurance, disability insurance, paid time off, paid holidays, 401(k) retirement plan with company match, opportunities for professional growth, cell phone discounts, and much more!  All benefits are per TestPros current policies and are subject to change without notice.  Benefits are available to full-time employees.​

TestPros, Inc. is an Equal Opportunity Employer.

COVID Notification

To ensure compliance with President Biden's 9 September 2021 Executive Order 14043, TestPros, Inc. is implementing a requirement for US based employees to either show proof of being fully vaccinated from Covid-19 or have an approved/reasonable accommodation (based on disability/medical condition or sincerely held religious belief) exempting an employee from the requirement, by 8 December 2021 (timing may vary state by state).  Individuals who are unable to meet Covid-19 requirements due to a disability/medical condition or sincerely held religious belief, may apply for a reasonable accommodation during the post-offer process. Individuals with approved accommodations will be subject to regular Covid-19 testing.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. VEVRAA Federal Contractor.

Verimatrix is seeking a talented and experienced engineer to join ourSite Reliability          Engineering(SRE) team. We are looking for someone who is passionate about SRE and can help evangelize proper practices and mindsets. This position will also help build out and refine our observability stack to provide actionable data to other teams, provide fine-grained metrics for our alerting and on-call management system, and take a more proactive approach to issues. Lastly as a member of the SRE Team, this position will provide Tier 2 support and help improve the quality of our Runbooks. Bring your experience to help us prepare for scale by adopting industry best practices in availability, security, observability, reliability, and automation.

If this sounds like a challenge for you and you are a problem solver who loves collaboration, this position may be for you! We are operational, but now we need you to help us reach operational excellence. Be prepared to partner with other teams and collaborate across all functions in our organization. Learn what it is like to work in a company where transparency and visibility are valued. We encourage shared goals and objectives across teams. We care about our culture and our people.

Bring your SRE skills to Verimatrix and help us become proactive and able to anticipate problems rather than just be reactive. Solve hard problems with software and automation. Be part of a team and company who support each other and strive to have a positive impact on our customers.

What we looking for:

• Services with high availability and reliability
• A strong culture of inclusion and forward thinking.
• Better reporting and the ability to use data for decision making.
• Improved monitoring and alerting
• Improved and effective observability.
• Common deployment practices
• A blameless post-mortem culture where we are always reflecting and improving.
• Movement toward industry best practices.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2-4 years of experience working in a DevOps role
• Preferably 1 year or more of experience working on an SRE team
• Experience with AWS (EC2, EKS, Fargate)
• Expertise in maintaining infrastructure as code (AWS CloudFormation or similar)
• Knowledge of observability stacks (Grafana, Prometheus, AWS X-Ray, Datadog)
• Experience with CI/CD and working in Agile environments
• Familiarity with SLOs, SLIs, and Error Budgets
• Experience working with teams in different countries
• Demonstrated ability to collaborate
• Strong communication skills

Verimatrix (Euronext Paris: VMX) helps power the modern connected world with security made for people. We protect digital content, applications, and devices with intuitive, people-centered, and frictionless security. Leading brands turn to Verimatrix to secure everything from premium movies and live streaming sports to sensitive financial and healthcare data, to mission-critical mobile applications. We enable the trusted connections our customers depend on to deliver compelling content and experiences to millions of consumers around the world. Verimatrix helps partners get to market faster, scale easily, protect valuable revenue streams, and win new business. To learn more, visit www.verimatrix.com.

By submitting this form, I agree to the processing of my personal data for the purpose of processing my job application and replying to my request,

in compliance with Verimatrix’s PrivacyNotice

The Head of Marketing Operationswill lead the marketing operational function and have ownership of the marketing planning process, lead to pipeline goals development, campaign operations, marketing’s financial process and reporting and analytics. The Head of Marketing Operations will develop actionable market, strategic and pipeline insights that will accelerate business growth and ensure the marketing team functions seamlessly and efficiently as we continue to scale.  

The Head of Marketing Operationswill also ensure Onit is fully compliant with global rules and regulations for marketing and communicating to prospects and customers. 

The ideal candidate is a specialist at building and leading organizations, cross-functional communication, being a trusted internal advisor by utilizing data, being both strategic and tactical and managing projects to completion while navigating multiple demands and priorities.

Responsibilities

• Marketing operations team leadership:  Build and mentor team while delivering operational excellence and scale
• Drive annual and quarterly marketing planning
• Manage Marketing’s finances: Tools, planning, tracking spend, gathering updates, and ongoing optimization
• Establishment and tracking of KPIs and metrics for all marketing investments to provide visibility into the effectiveness, efficiency and attribution associated with marketing efforts, and enabling greater return on investment
• Develop and operate reporting dashboards to provide real-time, actionable insights to influence campaign strategy and process improvements
• Deliver quarterly, monthly and weekly reports to various levels of internal audiences

• Drive and optimize the lead process, lead scoring automation and accounts-based workflow
• Manage the marketing tech stack, ensuring team use and efficiency, and scale
• Create processes to improve marketing operational workflows to drive efficiency, productivity and seamless team collaboration
• Own the marketing database: Drive tracking and ensure health and growth
• Improve Marketing Operations effectiveness by collecting stakeholder and partner feedback, prioritizing recommendations, and supporting optimization efforts
• Ensure all marketing communications are coordinated and full compliant globally

Requirements

• Minimum 10 years of leadership experience in marketing operations at a global B to B enterprise software company with a track record of accelerating pipeline and revenue
• Background that includes team management, particularly with building and developing a new team in a fast-growing organization
• Experience driving the marketing planning and financial processes
• Experience defining and implementing systems, process and governance to support the smooth operation of the Marketing function with efficient and repeatable processes
• Proven expertise in building marketing reporting dashboards and delivering actionable analytics
• Savvy in data analysis and experienced in diagnosing and solving funnel performance issues
• Ability to cross-functionally manage projects to completion while navigating multiple demands and priorities
• Strong experience managing marketing technology, examples include Marketo, Salesforce, Tableau, Drift, SalesLoft or Outreach, LinkedIn, Google Analytics, LeanData, Word Press, intent platforms, attribution/insights tools, and data enrichment technology such as Zoominfo.
• Certified with marketing and sales tools (and process)

• Highly organized, and skilled at prioritization
• Excellent cross-function communicator: Verbal, written, and presentations

PERKS:

• Remote Work (Laptops will be provided)
• Paid trainings and certifications
• Paid leaves upon hire
• Fun and innovative culture - we love getting things done while also having fun!

DIRECTLY REPORTS TO:

Head of Agile Project Management
 

MAIN AREA OF RESPONSIBILITY:
 

The Sprout Iteration Manager focuses inwardly on Agile software development team. He or she is responsible for holding the team together and keeping processes running smoothly. They help them to understand what it means to be both Agile (understanding the Agile best principles, practices, and frameworks) and agile (understanding how to operate and respond quickly as a team). The Iteration Manager enables cooperation across all roles and functions, including collaborating with the product owner and stakeholders, to align team efforts with business objectives to best serve Sprout’s customers.

TASKS:

• Tracks and ensures visibility of historical team metrics and progress of the Iteration and release
• Emphasizes the need for incremental releases, iterative work and prioritization by value and risk
• Assists with internal and external communication by transparently radiating information, especially relative to historical team metrics, progress towards Iteration and release goals, and team capacity
• Partners with project leads to ensure the team is producing a solution that meets established standards, procedures and practices
• Collaborates with project leads to aggressively address issues, risks and mitigation plans
• Instills a sense of urgency reflecting the goals for the current iteration, upcoming release, and project vision, while passionately emphasizing the importance of meeting these goals
• Optimizes, increases and sustains throughput; ensuring prioritization of work by value and risk
• Is collaborative in driving decisions and team behavior, guarding against making decisions and assignments for the team and instead creates and environment where teams have the context needed to make the best decision
• Ensures iteration-based meetings are effectively facilitated, the outcomes are achieved and their cadence is maintained
• Assists team with making appropriate commitments through story selection, sizing and tasking
• Proactively identifies and removes blockers, limits work in progress and prevents distractions
• Facilitates frequent retrospectives, sharing metrics to identify and implement improvements
• Identifies, creates and defends opportunities for expediting feedback throughout the iteration
• Participates proactively in developing and maintaining team standards, tools, and best practices
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• Contributes to the development of policies and procedures
• Facilitate release operations with Engineers, Product Owners, Product Systems Analysts and others.
• Perform other duties as assigned by the company

QUALIFICATIONS | COMPETENCIES:

• Must have 1 - 2 years of solid Iteration Manager/Scrum Master experience utilizing Agile as the primary methodology
• Must have experience overseeing development teams from 4 - 12 team members
• Must have exceptional written and verbal communication and time management skills
• Must be self-motivated, organized, self-confident and self-directing with a proven ability to identify priorities and mobilize initiatives in an orderly fashion to achieve desired results with minimal supervision
• Must be effective and efficient in identifying and proposing creative, innovative solutions to complex, time-critical challenges
• Must possess excellent situational awareness and an ability to remain calm under pressure and be cognizant of how you are perceived
• PreferredBachelor's in Computer Science or any related course (preferred)
• 4+ years experience working in a software development role
• Proficiency in Agile development techniques
• Preferred to have direct experience in a .NET, Java, SQL development environment

Our challenge is to make sure our culture is lived and breathed across all of our locations, this is how we will make sure that we are all doing our best work for our users. This is your chance to make sure our bunq employees get the same bunq feeling across all of our locations.

Do you have what it takes to make a difference?

Then test your bunq fit to start your application. ????

Overview

ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments.  Driven by a collective desire to improve the lives of  prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.  This mission-focused work has enabled the ClearChoice network to achieve four straight years of double-digit  growth, yet we’ve only reached a small portion of the population who could benefit from ClearChoice services.  ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.  

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives.   When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Summary

The Corporate Recruiter will be an important part of our talent acquisition team and will be responsible for delivering all facets of recruiting success throughout their assigned region/territory. The Recruiter will have ownership and accountability for the full life cycle of entry-level up to senior level roles. We are a high growth organization focused on transforming the lives of our patients.  If this sounds interesting to you, we want to hear from you!

We’re searching for a self-starter who is passionate about advising his/her hiring managers on recruiting best practices, sourcing both passive and active top talent, and acting as a trusted partner to our hiring managers while maintaining a best-in-class candidate experience.  This person will work hand in hand with their hiring managers to drive the recruitment life cycle and will be a trusted business partner in the organization.  This position plays a critical role in ensuring we are hiring the best possible talent!

Key Responsibilities

• Develop local and national recruiting plans through the employment of traditional sourcing strategies and resources as well as developing and executing on new, creative recruiting ideas.
• Partner with hiring managers to develop a strong understanding of position requirements and desired attributes. Conduct in-depth intake meetings for positions to align on role scope, ideal candidate background and sourcing strategy.
• Leverage recruiting resources including (but not limited to) employee referrals, professional organizations, educational institutions, cold calling, networking, and resume databases.
• Review, evaluate and screen candidates for skill level and experience relative to business needs. Advise hiring managers on the health of the candidate funnel and lead the way to improve traction and quality of the talent pool.
• Utilize Applicant Tracking System (Jazz HR) to properly document and manage candidate flow. Maintain a high level of accuracy within the system.
• Effectively communicate with hiring managers regarding search status, candidate application status, and next steps in the recruiting process. Maintain frequent communication with hiring managers and calibrate as necessary on search status and strategy.
• Develop and maintain an ongoing pool of current and future talent pools for key positions.

Qualifications

• 1-3+ years in a recruiting role supporting multiple hiring managers in multiple states. High volume recruiting experience preferred.
• Consultative selling skills with an eye towards best-in-class hiring manager and candidate experience.
• Exhibits a hunter mentality with effective follow up skills and the ability to cultivate long term relationships with key stakeholders.
• Strong listener who has a consultative approach to working with both hiring managers and candidates.
• Ability to successfully work independently and within a team environment.
• Proficiency with utilizing an applicant tracking system to manage recruiting activities.  
• Understands the criticality of confidentiality and maintains a professional demeanor at all times.
• Strong written and verbal communication skills.
• Operates with the utmost level of integrity and utilizes appropriate discretion.
• Bachelor’s Degree or equivalent experience.

Compensation and Benefits

$60,000- 7,5000 base compensation DOE

In addition to your base compensation, depending on position, you may be eligible for a quarterly or annual bonus (potential bonuses are merit based). Medical Insurance Coverage, Dental Insurance Coverage, Vision Insurance Coverage, Retirement Plan (401K) options are provided as an additional benefit of employment with ClearChoice.

EOE

HR Recruitment Manager

Check out WhoWhatWhy.org. You’ll quickly see that, besides being a nonprofit news organization, we’re a credible solution to the raging debate over whether the news is “fake” or not,” with agenda-free research and publishing bracingly fresh analysis. Not left-wing, not right-wing, not consensus-seeking. We just want the truth — whatever it is. 

And because we’re straight to the point, we make clear that we’re looking for volunteers — skilled volunteers. Yes, we’re a nonprofit that wasn’t funded by a zillionaire. Yes, we decline to accept corporate ads. Because of that, we look for volunteers —  with the possibility, down the road, of compensation based on proven results.

As a startup, we are looking for people who would bring structure and scale to complex growth challenges of a non-profit organization and at the same time willing to roll up their sleeves to get stuff done!

This is an opportunity for you to be part of an organization where you can influence the thinking around our people processes and systems, which results in a direct impact on our employee experience and growth of WhoWhatWhy.

We are looking for a passionate, high energy individual who is excited about creating and implementing HR programs, structures, and processes. 

The Talent Acquisition Manager is responsible for full life cycle recruitment.

This individual will develop, facilitate and implement all phases of the recruitment process ensuring attraction and hiring of professional talent. 

The TA Manager will partner with internal stakeholders to define strategic objectives around hiring needs and determine best recruiting methods. 

Expectations 

You will workremotelyand on your own schedule as we believe remote work is essential to cultivate a productive and happy culture. We also require a minimum commitment of 6 months for at least 10-15  hours a week (Though doing more is not discouraged!). Because our staff is spread throughout the world, we communicate mostly through Slack and email, and team members are requested to be highly responsive in a timely manner. All staff are required to respond to emails on a daily basis. 

Responsibilities

• Partner with departments and help them identify the skills and capabilities that are required
• Hire and lead a team of recruiters to support the department recruitment requirements 
• Set up processes, data tracking and reporting to provide regular updates to the department leads and managers on recruitment progress. 
• Assist with end to end recruitment of senior management roles including job ad creation, resume screening, interviews and placement. 
• Function as a partner to key leaders, engage in strategic planning meetings to translate business needs into HR recruitment plans 
• Coordinate, develop and execute weekly communication plans aligned to recruitment risks, updates and progress.