Our Opportunity

We’re looking for a Senior Manager, Web Strategy, who has hands-on experience in building and leading transformations of B2B SaaS websites through strategy, optimizations, and user journey mapping. Along with understanding how to create, maintain, and iterate modern B2B SaaS websites, you’ll also know how to relate that to other areas of business (marketing campaigns, product, IT/Legal, etc.) to create a cohesive experience for prospects and customers, driving revenue from web properties.

The Senior Manager, Web Strategy plays a leadership and strategy role within marketing to drive company growth and optimize our web experience for prospects and customers. Additionally, you’d lead a team of web developers, and SEO managers, working with design, product marketing, legal, and demand marketing. You’ll help translate business needs into curated user journeys on snyk.io and other marketing properties. This role requires a visionary leader who inspires and leads cross-functional teams to deliver on Snyk's promises and objectives.

You’ll Spend Your Time:

• Lead the formulation and execution of visionary web strategies for snyk.io, backed by data and testing, ensuring alignment with organizational objectives and customer needs.
• Derive the data strategy, web audits, and analysis decision-making process, working closely with Lifecycle marketing and Marketing Operations to drive the research, analysis and conversion optimization strategies based on data analysis 
• Drive data-informed web optimizations and journey mapping tied to Snyk’s overall business objectives, using data to maximize the impact from snyk.io and all marketing web properties 
• Conduct and oversee comprehensive user research, AB testing, and usability studies, translating intricate insights into actionable digital experience enhancements, working closely with the Lifecycle team to execute AB, UX, and other testing optimizations
• Drive the organic conversion strategy for snyk.io, working closely with the SEO Manager, DevRel, and PM on content strategy tied to SEO KPIs
• Develop advanced user personas, sophisticated journey maps, and innovative experience maps, focusing on highlighting the nuances of user interactions on snyk.io.
• Provide global web compliance and privacy management for snyk.io and all marketing domains
• Liaise with organizations to support other non-marketing web properties, ensuring that use best practices and learnings from snyk.io testing and optimizations
• Work closely with the marketing operations team to ensure the third-party tools, GTM tracking/tagging, are implemented to ensure web KPIs are traceable 

What You’ll Need:

• 5+ years of experience in web strategy with a strong analytical background.
• Minimum of 2 years in a leadership role, preferably as leading a team of 3+.
• In-depth knowledge of various web analytics suites, data visualizations, and marketing technologies (GA4, Looker, SFDC)
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills for effective engagement with technical and non-technical stakeholders.
• Experience in budget management, procurement, and resource allocation.
• Passion for mentoring and developing web talent.

We’d be lucky if you’d have:

• Familiarity with the developer and/or security world. 

#LI-SK2

We are currently looking for a Business Performance Manager, based in Spain who will be responsible for Global performance monitoring, facilitating the achievement of key performance metrics. The candidate will be required to shape the overall structure and reporting mechanism which will drive business insights and lead to decision making. The ability of the individual to investigate and analyse key variances will be paramount to ensuring success in this role.  The ideal candidate will have an inquisitive nature and the desire to continually enhance and evolve the reporting framework working closely with the BI team. Your contribution will be essential to achieve performance KPIs, increase Vonage market share, grow the revenue stream and improve profitability. The candidate will have a working knowledge of Tableau and Salesforce with knowledge of Jira preferred. 

What you will do

• Working globally, across all regions,  collaborating with Sales and Operations to investigate implement performance actions
• Liaising with Pricing Managers to ensure that reporting is relevant and accurate, adapting to changes and implementation of new and existing products 
• Working closely with the Deal Desk team to ensure proposed actions are completed in a timely manner and reporting/tracking relevant movements 
• Provide analysis around trends in customer requests and pricing. Take action on trends enabling driving change in Pricing Structures to enable revenue growth
• Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the reporting process
• Own Performance improvement projects end to end, from conception to implementation
• Manage both regular and ad-hoc analysis to highlight and identify key performance actions for the region.
• Track key performance metrics in Tableau and Gsheets

Desired Skills and Experience

• Bachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred
• 5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
• Strong analytical skills
• Excellent communication skills
• Problem solving
• Excellent Excel skills and data manipulation
• Strong Tableau and Salesforce experience preferred

Personal Characteristics

• You are a self-starter, initiator
• Customer focused - Always thinks first about the needs of his/her internal customers.
• You are delivery-focused
• You are curious and informed - Stays on top of the latest in product, pricing, and industry news
• You are structured in your approach
• You are not afraid to challenge authority to get things done
• You put the company objectives ahead of your own
• Comfortable in a fast pace, global & multicultural environment

#LI-JS3

Position Overview

As the leader of Pricing Strategy and Monetization at SingleStore, you will lead our efforts to maximize revenue and minimize cost. You will play a pivotal role in shaping and executing our pricing and monetization strategies for both our enterprise software and cloud offerings. This individual will leverage data and analytics to inform pricing decisions, drive revenue growth, and optimize monetization models. 

The ideal candidate will possess a deep understanding of pricing strategies, market dynamics, and customer behavior, along with strong analytical skills and strategic thinking. As a key member of our Product Management team, you will closely partner with product managers, field teams, sales, and cross-functional departments to define packaging and pricing models. You will also analyze pricing scenarios, discounting frameworks, and packaging options within our diverse product portfolio. Proficiency in data manipulation, visualization, and financial modeling is imperative for this role.

You must also have a proven track record of successfully leading pricing initiatives and driving revenue growth, preferably in the technology or database industry. You will be responsible for leading teams on product-led growth, self-service, and pricing. You will create, align, & evangelize product strategy grounded in a deep understanding of our users and sales motions, thoroughly supported with data. You should be an analytical wizard - able to both do analytics yourself and lead other team members in that capacity.

If you are passionate about leveraging data to maximize profit and thrive in a collaborative environment, we invite you to join our team and make a significant impact on our company's success!

Role and Responsibilities

• Determine pricing and packaging strategies for all SingleStore’s products and services, ensuring alignment with business objectives and market demand
• Conduct comprehensive market research and competitive analysis to identify pricing trends, customer preferences, and growth opportunities.
• Utilize data-driven insights to optimize and recommend new product and pricing strategies to maximize revenue 
• Continuously evaluate and optimize monetization models to ensure profitability. 
• Design and implement pricing experiments and A/B tests to evaluate pricing elasticity and customer response
• Collaborate closely with the finance team to develop a deep insight into cloud infrastructure costs and margins, including leveraging data to uncover ways to minimize cloud COGS
• Collaborate cross-functionally with product management, sales, finance, and marketing teams to align pricing strategies with product roadmap and go-to-market plans
• Monitor key performance indicators and analytics related to pricing and monetization, and provide regular reporting and analysis to senior management. 
• Create analytics to drive your decision-making and explain your recommendations
• Ability to work on multiple projects and flexibility to change priorities when needed.

Position Requirements

• Demonstrated expertise in Pricing and Monetization with a minimum of 2 years of hands-on experience in a pricing strategist or financial analysis role within Enterprise Software, or Cloud Services industry
• Product Management mindset with proven ability to achieve aggressive outcomes through reasoning, iteration & experimentation expertise. 
• A focus delivering user outcomes while owning the business outcomes for a product portfolio. 
• Significant hands-on analytical expertise, with a minimum of 2 years of experience writing SQL and/or python
• At least 2 years of experience at a company that makes data products
• At least 8-10 years of overall work experience
• Great communication skills - ability to communicate complicated concepts clearly, including the ability to influence and collaborate across different functional teams.
• Ability to manage workload within a fast-paced, energetic, and dynamic workplace.
• Experience working with cloud-based services or subscription-based business models is desirable.

The core of all AI, business intelligence, and applications is data – various bits and bytes that come in all different formats. Only when we sift through this data, reason with it and build on top of it in real-time does it give way to vast amounts of information and knowledge. 

Real-time insights are key to the way we live our lives today; the way we entertain ourselves; the way we listen to music; the way we order groceries. Real-time insights keep your BI tools fresh, and they ensure you never miss a fraudulent payment. The fact of the matter is this: every company is a technology company, and every technology company is a data company. And ultimately, every data company needs to reason and act on real-time data to elevate human lives, and keep the world moving. 

SingleStoreDB empowers the world’s makers to build, deploy, and scale modern, intelligent applications – backed by streaming data ingestion, a unique table type that supports both transactions (OLTP) and analytical (OLAP) workloads, limitless point-in-time recovery and a distributed (shared-nothing) MySQL-compatible architecture. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, London, Lisbon, India, Singapore, and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

#li-remote #remote-li 

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance. 

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is: 170,000 - 230,000 USD per year

For candidates residing in California, please see ourCalifornia Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see ourEEA, UK, and Swiss Recruitment Privacy Notice.

About the role:

At Samsara, we're dedicated to enhancing user experiences across all our digital platforms. Our mission is to innovate and optimize our products to meet and exceed user expectations. We are looking for an experienced User Experience (UX) Research Operations Manager to join our dynamic team. In this role, you will lead our efforts to streamline and manage UX research processes, tools, and resources to support our research team in generating insights that drive our product development forward.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Implement, manage, and oversee all aspects of UX research operations, including participant recruitment, scheduling, budgeting, and logistics.
• Work closely with UX researchers, product managers, designers, and engineers to understand their research needs and ensure they are met in a timely and efficient manner.
• Develop and enforce best practices for managing research data, tools, and participant privacy in accordance with industry standards and legal requirements.
• Lead the selection and management of research tools and technologies, ensuring they meet the team's needs for conducting and analyzing research.
• Create and maintain a repository of research insights and findings to promote knowledge sharing and inform future research.
• Train and mentor team members on research operations processes and tools.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Information Science, Operations Research, or a related field.
• 5+ years of experience in UX research or research operations.
• Demonstrated experience in managing research operations, including participant recruitment, data management, and budgeting.
• Strong understanding of UX research methods and best practices.

An ideal candidate also has:

• Excellent communication, organizational, and project management skills.
• Ability to work collaboratively in a fast-paced, ever-changing environment.
• Proficiency in research tools and software (e.g., Maze, Dovetail, etc.).

​​About the Role:

As the Senior Supply Chain Manager, you will ensure the stability of our Rx finished good & ingredient supply partners as well as manage the performance & development of the Supply Chain team members. Reporting to the Director of Supply Chain, you will handle strategic supplier management, lead the SC deliverables for new projects, while leading a team to coordinate ongoing procurement. This role will allow you to gain experience across and number of product lines to directly influence our supplier portfolio.

You Will:

• Lead the team, manage performance and development to ensure supply availability meets the forecasted demand needs for the business
• Own vendor relationships, serving as the first point of escalation for any issues
• Prepare vendor forecasts, while working with the S&OP team to map out efficient ordering and highlight any risks
• Serve as the Supply Chain production Point of Contact for new RX/Compounding product development kickoffs
• Manage new projects across Hims’ Rx/ingredient partners
• Execute against new product timelines to ensure material arrives on time
• Assist in the RFx process for identifying new suppliers
• Serve as the Supply Chain production Point of Contact to assist with Quality Team initiatives 
• Identify, implement & track cost reduction strategies
• Ensure contract compliance and manage & track supplier performance via scorecarding
• Analyze cost structure, identify and execute cost optimization initiatives & negotiations with suppliers

You Have:

• 7+ years of work experience in supply chain, procurement, or a related field
• Experience managing a team 
• Experience working with RX &/or raw material manufacturing or sourcing preferred
• Experience with quality assurance a plus
• Experience with supplier relationship management including performance management & negotiating
• High degree of organization and attention to detail
• Comfortable working in a fluid environment, managing fluctuating priorities
• Strong communication skills with the ability to influence and drive internal & external decisions
• Supply Chain related certifications a plus
• BS/BA degree
• Up to 10% travel

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

Company Overview

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctor’s office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview

Cohere is looking for an experienced solutions leader to join our growth team as we seek to expand to new clients. Reporting to the VP of Growth Strategy, you will be a key member of the growth function, leading the solution design process with prospective clients.

You will be charged with quickly developing a deep understanding of our customers’ needs and Cohere’s market-leading platform, which includes both clinical and technology aspects. 

You will apply this understanding, together with your creative problem-solving and analytical skills, to support the sales function by leading complex solution design projects to scope the configuration of the Cohere platform for client needs.  Your role as the glue between Cohere’s commercial and operational functions (e.g., product, clinical transformation, operations, integrations, implementation, etc.) will ensure that customer needs/requirements are translated seamlessly to proposals, statements of work, and to the teams charged with implementation.  Finally, you will work closely with the rest of the growth team to help advance Cohere’s strategy as well as expand to new markets and customers overall.  

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you! 

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do: 

• Become an expert on market and technology trends impacting utilization management and related clinical functions within health plans and other risk-bearing entities (e.g., care management, digital health, value-based care, interoperability, etc.)
• Engage with client and prospect executives as a thought partner, advising them on market trends, best practices, and opportunities to drive business value from utilization management 
• Serve as a Cohere SME on sales calls with client executives, capable of leading demonstrations and speaking to the value and differentiation of the Cohere platform
• Lead consultative solution design process for complex sales pursuits
• Collaborate with sales team members to understand prospective customers’ business, clinical, technical, and compliance needs
• Collaborate with product, clinical programs, operations, and integrations team to recommend Cohere platform configurations for the client’s needs
• Collaborate with actuarial team to quantify savings for prospective clients
• Partner with product and clinical development teams to manage configuration / customization requests
• Prepare executive presentations and demonstrations for prospective customers
• Ensure client buy-in and internal sign-off of solution design documents
• Draft proposals and statements of work to appropriately reflect client requirements and Cohere capabilities 
• Lead the activation process with new clients post-deal closure, coordinating cross-functional teams to capture detailed client requirements for implementation
• Partner with implementation team to ensure requirements translate into build plan
• Partner with growth and product leaders to develop our growth strategy, by articulating the needs of emerging market segments and translating to potential new product offerings
• Contribute to solutioning function by identifying opportunities to improve our internal processes and deliverables to build a scalable and high impact sales model

Your background & Requirements:

• Bachelor's degree. Graduate degree in relevant field (e.g., MBA, MPH, etc.) preferred
• 7-10 years of experience in similar role for a, health-tech company, healthcare consulting, health plan, or value-based care organization
• Deep experience or working with, or selling into, health plans and value-based care organizations across different lines of business
• Understanding of health plan technology systems and workflows
  (e.g., CM/UM systems, claims data, analytics, EMRs, etc.)
• Exceptional verbal and written communications skills
• Demonstrated problem-solving and analytical ability. Experience with financial analysis and return on investment modeling
• Customer-orientation and start-up ready mindset; comfortable with ambiguity
• Highly collaborative and experience participating in team-led sales models 
• Experience working with cross-functional teams; project management experience a plus
• Willing to travel up to 20% to prospect meetings

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $150,000 to $185,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

Meet The Team: 

Business Operations professionals identify, design, and manage the implementation of solutions to problems, projects or processes that impact the business. To that end, the ideal candidate should have a strong technical background working with enterprise software solutions, excellent critical thinking skills, knowledge of best practices in business processes, and a motivation to drive positive change.

What You'll Do:

• Supporting 2-3 leaders to effectively run the front of the house within their division. 
• Aim to eliminate bottlenecks, increase productivity, and enforce accountability. 
• Provides a combination of administrative, analytical, and technical support for the organization.
• Uses and maintains relational databases and other reporting tools to analyze, compile, calculate, track, report and clean-up data pertaining to various reoccurring processes.
• Prepares, responds, and gathers data requests in various configurations.
• Develop and govern programs and processes by forming relationships and strong partnership with cross-functional teams to ensure all aspects of the business operations programs are supported and delivered to the highest standards.
• Drive repeatable success using data and process for decision making along with continuous improvement expertise for operational efficiencies and best practice sharing.
• Supports and optimizes those processes and workflows across the division to promote effective operations and enable us to be efficient and effective.
• Utilize Agile or related project management system to manage data, statistics, timelines, deadlines, meetings, tasks, etc., in an efficient manner. Create scorecards, track data, and produce metrics, tables, and/or other methods to demonstrate real-time data and results.
• Create reports, charts, graphs, and presentations to aid in communication of business results and fluctuations.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver documents and presentations, as needed.
• Demonstrate the ability to manage and resolve critical incidents and escalations in a timely manner, using effective communication and problem-solving skills to minimize impact and risk.
• Engage with other teams in the company, representing the engineering group, forming relationships, helping find opportunities for collaboration and resolving blockers.

What You'll Need to Succeed:

• Demonstrates competences and technical proficiencies typically acquired through:
  • BS and 10+ years of experience OR MS and 7+ years of experience
• Requires moderate skill set and proficiency in discipline; completes important work under moderate supervision with some latitude for independent judgment.
• Experience with databases and/or management systems.
• Excellent communication skills with the ability to synthesize complex topics into succinct messages.
• Highly organized and deadline oriented as well as thrives in a fast-paced environment.
• Self-starter who can work independently.
• Ability to effectively work within and lead cross-functional teams with geographically dispersed team members throughout the globe.
• Ability to learn through on-the-job experience, training courses, and self-directed research.

Bonus Points: 

• Ability to communicate complicated concepts and recommended courses of action to engage internal stakeholders.
• Technology background with proven ability to quickly understand complex technology subjects.
• Highly customer-focused, business-oriented, and objective-driven.
• Ability to successfully manage multiple priorities and projects.
• Detailed-oriented with a natural curiosity and confidence to ask questions.
• Working knowledge and experience in Microsoft Office applications, including PowerPoint, Excel and Outlook.
• Fluent in English, both spoken and written.

Perks of Being a Full-time Torc’r

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance 

Location: This role will be based out of our Austin office. Remote candidates in the US will also be considered.

About the department

Cloudflare’s Enterprise Applications Team builds and runs our enterprise systems that enable Cloudflare internal teams to operate efficiently and enable our customers and partners to do business with us. Enterprise Applications Team is part of the CIO organization.  

Within the Enterprise Applications Team is a Go-To-Market team whose main responsibility is to manage our Salesforce platform (Marketing, Sales, Service/Success) in addition to other platforms that support our CRM functional areas. 

What you'll do

As a Sr Business Systems Analyst, you are expected to be an advanced professional in the systems & process design and implementation space with strong Service/Success business process knowledge. The Business Systems Analyst will elicit, understand, and document the internal customer's business requirements, processes and workflows developing both written and visual depictions of requirements and process flows. You will also work with developers to create the functional specifications that meet those requirements, serve as a subject matter expert to the developers building those functions, and test the developed functionality. This role works closely with other Business SMEs, Developers, and Production Support through each stage of the software development lifecycle and also demonstrates both existing and new functionality to the customer stakeholders. 

This job requires an experienced analyst who can partner effectively with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions.  You will also be responsible for recommending and instituting business analysis best practices, tools and methodology towards standardization of BA deliverables and procedures.

This is a senior individual contributor role; as a trusted advisor to the team, you will apply your technical expertise to the realization of meaningful business process improvements across the enterprise, and you must be confident in your ability to do so. You will lead discovery and analysis sessions with stakeholders and help business teams derive unambiguous business rules and requirements that can be translated into actionable specifications for development teams. You will be responsible for partnering with application developers, business stakeholders and application administrators. A team player with a collaborative mindset is essential.

• Primary Business Systems liaison to the Customer success, Support, and product teams acting as the consultative partner to providing timely remediation, support, and strategic mentorship to ensure business objectives are met
• Responsible for end to end solution design and delivery – from requirements gathering, testing, through deployment – to ensure effective business system tools design and implementation
• Provide incident management support for key business applications and coordinate support with our vendors and key partners in internal groups. Partner with Support/Success Product manager to develop Support/Success Systems roadmap – short term to 12+ months
• Serve as main point of contact and project coordinator for Business Applications, Process and corresponding enhancements
• Manage multiple competing priorities through effective organization and communication

Examples of desirable skills, knowledge and experience

• Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems
• 5+ years of experience in implementations and ongoing operations of a Salesforce org in a Business systems analyst role
• An understanding of Post Sales Service/Success business processes 
• 5+ years of experience working with business applications (Salesforce Service Cloud, Chat, knowledge base, Survey tools)
• Extraordinary problem solver with the ability to cross between detailed data and high-level insights.
• Ability to communicate effectively cross functionally with both executive management and end users.
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants

• Demonstrated ability to deliver on Salesforce project requirements and lead operations support, by working with development, integration and admin team. 
• Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning, implementation of Service Cloud, variety of different support channels and case routing rules
• Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data
• Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
• Has expertise in developing and preparing use cases, functional specifications, and technical requirements
• Ability to understand and represent the needs of the end user in a software development environment
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Strong consultative and advisory skills
• Excellent written and verbal communications
• Experienced in working with both internal and system integrator teams for development
• Experience with Jira and Google Suite
• Experience in supporting internal and external auditors with SOX ITGC, SOD